Julie Cullenward B.Appl.Sci(OccTher), Lisa Hall B.Appl.Sci(SpeechPath), Amanda Cook B.Appl.Sci(OccTher), Donna Ambler MA(OrgComm), Brittany Cleary MA(SocialImpact), Tim Smith, Matt Thomas PhD(ClinPsych)
<p>Clinicians who provide outreach services to remote communities often encounter barriers to engaging with local people.<span><sup>1, 2</sup></span> Factors contributing to poor engagement include unwelcoming health settings, inflexible approaches to service delivery, a sense of alienation, poor understanding of services and referral pathways, long wait lists, inadequate care coordination and mistrust of mainstream health care.<span><sup>1-3</sup></span> However, there are effective ways of working with people in remote communities, which can build trust and authentic engagement.<span><sup>4-6</sup></span> This article provides a case study that highlights some key success factors that enabled engagement, and positive outcomes and experiences for people needing to access health and disability services in a remote community.</p><p>In 2023, our organisation was approached by Birrang Enterprise Development to provide Allied Health (Occupational Therapy [OT] and Speech Pathology [SP]) services in a remote rural community in NSW. Our approach to developing and delivering our clinical outreach services was drawn from the Wobbly Hub Rural and Remote Person-Centred Approach model.<span><sup>7</sup></span> This model enables people in remote communities to access the health and disability services they want and need by first asking ‘What would make a good life?’<span><sup>8</sup></span> In summary, our Allied Health clinicians used this model to take a flexible person-centred approach with each person seeking a service and sought to understand what existed locally, what the outreach service brings, what we travel for and what can be accessed online.<span><sup>7, 8</sup></span></p><p>Prior to implementing outreach services, our approach first focused on engaging at an organisational level with local service providers and leaders to clarify the local needs, budget available and agree on the scope of the outreach service to be delivered, through a codesign process.<span><sup>9</sup></span> This was an important first step that established the scope and expectations of the Allied Health outreach service and enabled our clinicians to maximise the effectiveness of their work within the community using the principles of the Wobbly Hub model.</p><p>Our Allied Health clinicians travelled to the community across two phases. In Phase 1, outreach clinicians conducted two visits to the remote community. In these first two visits, the outreach clinicians met with the clients who were referred (children and adults, hereafter referred to as person we are working with, or person/people). The clinicians had conversations in which each person identified what they wanted to talk about. The clinicians aimed to build rapport and trust by listening and respecting the person and asking what they wanted or needed to do.<span><sup>7, 8</sup></span> The outreach clinicians made a plan with each person for ‘What's next’. This was documented in a one-page easy English Assessment Sum
{"title":"Key success factors in implementing allied health outreach services","authors":"Julie Cullenward B.Appl.Sci(OccTher), Lisa Hall B.Appl.Sci(SpeechPath), Amanda Cook B.Appl.Sci(OccTher), Donna Ambler MA(OrgComm), Brittany Cleary MA(SocialImpact), Tim Smith, Matt Thomas PhD(ClinPsych)","doi":"10.1111/ajr.13183","DOIUrl":"10.1111/ajr.13183","url":null,"abstract":"<p>Clinicians who provide outreach services to remote communities often encounter barriers to engaging with local people.<span><sup>1, 2</sup></span> Factors contributing to poor engagement include unwelcoming health settings, inflexible approaches to service delivery, a sense of alienation, poor understanding of services and referral pathways, long wait lists, inadequate care coordination and mistrust of mainstream health care.<span><sup>1-3</sup></span> However, there are effective ways of working with people in remote communities, which can build trust and authentic engagement.<span><sup>4-6</sup></span> This article provides a case study that highlights some key success factors that enabled engagement, and positive outcomes and experiences for people needing to access health and disability services in a remote community.</p><p>In 2023, our organisation was approached by Birrang Enterprise Development to provide Allied Health (Occupational Therapy [OT] and Speech Pathology [SP]) services in a remote rural community in NSW. Our approach to developing and delivering our clinical outreach services was drawn from the Wobbly Hub Rural and Remote Person-Centred Approach model.<span><sup>7</sup></span> This model enables people in remote communities to access the health and disability services they want and need by first asking ‘What would make a good life?’<span><sup>8</sup></span> In summary, our Allied Health clinicians used this model to take a flexible person-centred approach with each person seeking a service and sought to understand what existed locally, what the outreach service brings, what we travel for and what can be accessed online.<span><sup>7, 8</sup></span></p><p>Prior to implementing outreach services, our approach first focused on engaging at an organisational level with local service providers and leaders to clarify the local needs, budget available and agree on the scope of the outreach service to be delivered, through a codesign process.<span><sup>9</sup></span> This was an important first step that established the scope and expectations of the Allied Health outreach service and enabled our clinicians to maximise the effectiveness of their work within the community using the principles of the Wobbly Hub model.</p><p>Our Allied Health clinicians travelled to the community across two phases. In Phase 1, outreach clinicians conducted two visits to the remote community. In these first two visits, the outreach clinicians met with the clients who were referred (children and adults, hereafter referred to as person we are working with, or person/people). The clinicians had conversations in which each person identified what they wanted to talk about. The clinicians aimed to build rapport and trust by listening and respecting the person and asking what they wanted or needed to do.<span><sup>7, 8</sup></span> The outreach clinicians made a plan with each person for ‘What's next’. This was documented in a one-page easy English Assessment Sum","PeriodicalId":55421,"journal":{"name":"Australian Journal of Rural Health","volume":"32 5","pages":"1072-1075"},"PeriodicalIF":1.9,"publicationDate":"2024-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ajr.13183","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142301513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}