This study examines how facial shape, as an anthropomorphic cue, influences consumers' acceptance of investment advice from robo-advisors. Results from three studies demonstrate that a square facial shape of the robo-advisors leads to a higher intention to accept investment advice compared to a round shape. This effect is mediated by perceived competence. Additionally, the social role and algorithm transparency moderate the relationship between facial shape and perceived competence. These findings contribute to our understanding of consumers' social cognition of facial shape influencing their acceptance of robo-advisors’ investment recommendations and advance knowledge on anthropomorphic and communication cues in the field of robo-advisory services.
{"title":"Round versus square: Exploring the influence of facial shape in robo-advisors on consumer acceptance of investment advice","authors":"Zhongpeng Cao , Kexin Yu , Lijun Guo , Yanyan Zhang","doi":"10.1016/j.im.2025.104291","DOIUrl":"10.1016/j.im.2025.104291","url":null,"abstract":"<div><div>This study examines how facial shape, as an anthropomorphic cue, influences consumers' acceptance of investment advice from robo-advisors. Results from three studies demonstrate that a square facial shape of the robo-advisors leads to a higher intention to accept investment advice compared to a round shape. This effect is mediated by perceived competence. Additionally, the social role and algorithm transparency moderate the relationship between facial shape and perceived competence. These findings contribute to our understanding of consumers' social cognition of facial shape influencing their acceptance of robo-advisors’ investment recommendations and advance knowledge on anthropomorphic and communication cues in the field of robo-advisory services.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104291"},"PeriodicalIF":8.2,"publicationDate":"2025-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145790777","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-16DOI: 10.1016/j.im.2025.104293
Alireza Farnoush , Ashish Gupta , Han Li , Jose Benitez , Wenting (Kayla) Jiang
The permeation of misinformation, recently fueled by the dark power of artificial intelligence (AI) and analytics, is raising serious concerns among the public. Current studies on misinformation detection in the domain of digital news media focus primarily on accurately predicting fake news using various machine learning techniques. Satire, as another potential source for misinformation has received relatively less research attention. There is a need for more theory-based IS research to decipher the writing strategies accounting for fake news and satire. In this study, we extend interpersonal deception theory (IDT) to examine how fake and satirical news can be distinguished from true news using linguistics-based writing strategies. The research hypotheses were tested using text analytics, machine learning, and component-based SEM analysis. Our findings suggest that diversity in word usage is the dominant strategy used by fake and satirical news writers. They also tend to rely on affect cues and immediacy to attract and engage their online audience. These findings align with IDT, which suggests that deceivers modify their strategies to avoid detection. Our study also has important implications for developing theory and detection policies for recognizing fake and satirical news.
{"title":"Towards developing fake and satire news detection policies using component-based SEM and interpersonal detection theory","authors":"Alireza Farnoush , Ashish Gupta , Han Li , Jose Benitez , Wenting (Kayla) Jiang","doi":"10.1016/j.im.2025.104293","DOIUrl":"10.1016/j.im.2025.104293","url":null,"abstract":"<div><div>The permeation of misinformation, recently fueled by the dark power of artificial intelligence (AI) and analytics, is raising serious concerns among the public. Current studies on misinformation detection in the domain of digital news media focus primarily on accurately predicting fake news using various machine learning techniques. Satire, as another potential source for misinformation has received relatively less research attention. There is a need for more theory-based IS research to decipher the writing strategies accounting for fake news and satire. In this study, we extend interpersonal deception theory (IDT) to examine how fake and satirical news can be distinguished from true news using linguistics-based writing strategies. The research hypotheses were tested using text analytics, machine learning, and component-based SEM analysis. Our findings suggest that diversity in word usage is the dominant strategy used by fake and satirical news writers. They also tend to rely on affect cues and immediacy to attract and engage their online audience. These findings align with IDT, which suggests that deceivers modify their strategies to avoid detection. Our study also has important implications for developing theory and detection policies for recognizing fake and satirical news.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104293"},"PeriodicalIF":8.2,"publicationDate":"2025-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145839683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-14DOI: 10.1016/j.im.2025.104292
Jen-Her Wu , Tzyh-Lih Hsia , Jia-Zhen Huo , Simon Robinson , Kwok-Kee Wei
With firms increasingly collaborating to maximize value creation opportunities in digital supply chains, a clear understanding of the foundations for value creation activities must be acquired. The relational view proposes a set of value creation determinants that can enhance interfirm competitive advantages. This research identifies sources of relational value based on relational view theory, namely platform alignment, process synchronization, knowledge sharing, and governance; we also develop an explanatory model for the relationships among these factors. Survey data collected from 230 high-tech manufacturing companies in China and Taiwan reveal several findings: (a) Platform alignment and governance affect collaboration activities directly: process synchronization and knowledge sharing. Moreover, platform alignment partially mediates the relationship between governance and these two collaborative activities. (b) Process synchronization and knowledge sharing mediate the relationship between platform alignment and relational value. (c) Governance has a direct effect on platform alignment. These findings support the relational view, indicating that the four determinants of value creation contribute to relational value. They also recognize that governance and platform alignment are two determinants of creating relational value through interfirm collaborations. By understanding the relationships, firms can effectively leverage information technology platforms and governance mechanisms to improve interfirm collaborations and ultimately create relational value in digital supply chains.
{"title":"Effects of information technology platforms and governance on relational value creation in digital supply chains","authors":"Jen-Her Wu , Tzyh-Lih Hsia , Jia-Zhen Huo , Simon Robinson , Kwok-Kee Wei","doi":"10.1016/j.im.2025.104292","DOIUrl":"10.1016/j.im.2025.104292","url":null,"abstract":"<div><div>With firms increasingly collaborating to maximize value creation opportunities in digital supply chains, a clear understanding of the foundations for value creation activities must be acquired. The relational view proposes a set of value creation determinants that can enhance interfirm competitive advantages. This research identifies sources of relational value based on relational view theory, namely platform alignment, process synchronization, knowledge sharing, and governance; we also develop an explanatory model for the relationships among these factors. Survey data collected from 230 high-tech manufacturing companies in China and Taiwan reveal several findings: (a) Platform alignment and governance affect collaboration activities directly: process synchronization and knowledge sharing. Moreover, platform alignment partially mediates the relationship between governance and these two collaborative activities. (b) Process synchronization and knowledge sharing mediate the relationship between platform alignment and relational value. (c) Governance has a direct effect on platform alignment. These findings support the relational view, indicating that the four determinants of value creation contribute to relational value. They also recognize that governance and platform alignment are two determinants of creating relational value through interfirm collaborations. By understanding the relationships, firms can effectively leverage information technology platforms and governance mechanisms to improve interfirm collaborations and ultimately create relational value in digital supply chains.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104292"},"PeriodicalIF":8.2,"publicationDate":"2025-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145753513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-11DOI: 10.1016/j.im.2025.104290
Rajiv Sabherwal , Mary M. Dunaway
Emotional intelligence (EI) plays a crucial role in managing emotions within software development (SD) teams, which often face challenges such as stress and anxiety. EI can enhance knowledge sharing (KS) and team performance, contributing to the success of SD projects. This paper examines EI in terms of four aspects – awareness and management of own and others’ emotions – and investigates how they affect KS and team performance. The study is based on survey data from 357 individuals in 86 teams at seven large companies in the United States. Multilevel modeling, specifically using Generalized Structural Equation Modeling in Stata 19, with individuals nested within teams and teams nested within companies, is used to test the theoretical model. Results indicate that awareness of both own and others’ emotions facilitates management of both own and others’ emotions. Management of others’ emotions facilitates both KS and team performance. Surprisingly, awareness of own emotions also facilitates both aspects, whereas management of own emotions affects neither. Finally, awareness of others’ emotions inhibits knowledge sharing. The paper’s findings are limited by its focus on large companies in the United States and cross-sectional design and should be replicated in other settings. Despite these limitations, the paper’s expected as well as unexpected findings have potential theoretical and practical implications.
{"title":"Elevating the performance of software development teams by leveraging emotional intelligence through improved knowledge sharing","authors":"Rajiv Sabherwal , Mary M. Dunaway","doi":"10.1016/j.im.2025.104290","DOIUrl":"10.1016/j.im.2025.104290","url":null,"abstract":"<div><div>Emotional intelligence (EI) plays a crucial role in managing emotions within software development (SD) teams, which often face challenges such as stress and anxiety. EI can enhance knowledge sharing (KS) and team performance, contributing to the success of SD projects. This paper examines EI in terms of four aspects – awareness and management of own and others’ emotions – and investigates how they affect KS and team performance. The study is based on survey data from 357 individuals in 86 teams at seven large companies in the United States. Multilevel modeling, specifically using Generalized Structural Equation Modeling in Stata 19, with individuals nested within teams and teams nested within companies, is used to test the theoretical model. Results indicate that awareness of both own and others’ emotions facilitates management of both own and others’ emotions. Management of others’ emotions facilitates both KS and team performance. Surprisingly, awareness of own emotions also facilitates both aspects, whereas management of own emotions affects neither. Finally, awareness of others’ emotions inhibits knowledge sharing. The paper’s findings are limited by its focus on large companies in the United States and cross-sectional design and should be replicated in other settings. Despite these limitations, the paper’s expected as well as unexpected findings have potential theoretical and practical implications.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104290"},"PeriodicalIF":8.2,"publicationDate":"2025-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145732106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-09DOI: 10.1016/j.im.2025.104289
Mingwei Li , Loo Geok Pee , Shan-Ling Pan , Xiang Xie
As digital platforms evolve, more vendors are participating in multi-vendor loyalty programs (MVLPs), which offer a wide variety of point redemption rewards to enhance customer engagement. However, an increase in redemption options can lead to greater confusion because of the choice overload effect. In this study, we explore how to design customer redemption analytics (CRA) for marketing professionals to effectively manage customer redemption choice overload in MVLPs. Using the design science research approach, we identify three CRA design requirements, which inform the formulation of design principles. We then instantiate these design principles into an operational CRA by embedding analytical algorithms and design features across three development iterations. To test the effectiveness of the artifacts, two summative evaluations are conducted in a real MVLP context. The results of our evaluation suggest the effectiveness of our designed CRA in reducing customer redemption choice overload from the perspectives of customers, vendors, and program managers. Our research contributes to design knowledge concerning CRA development in both the problem space and the solution space.
{"title":"Customer redemption analytics in multi-vendor loyalty programs: a design science research approach","authors":"Mingwei Li , Loo Geok Pee , Shan-Ling Pan , Xiang Xie","doi":"10.1016/j.im.2025.104289","DOIUrl":"10.1016/j.im.2025.104289","url":null,"abstract":"<div><div>As digital platforms evolve, more vendors are participating in multi-vendor loyalty programs (MVLPs), which offer a wide variety of point redemption rewards to enhance customer engagement. However, an increase in redemption options can lead to greater confusion because of the choice overload effect. In this study, we explore how to design customer redemption analytics (CRA) for marketing professionals to effectively manage customer redemption choice overload in MVLPs. Using the design science research approach, we identify three CRA design requirements, which inform the formulation of design principles. We then instantiate these design principles into an operational CRA by embedding analytical algorithms and design features across three development iterations. To test the effectiveness of the artifacts, two summative evaluations are conducted in a real MVLP context. The results of our evaluation suggest the effectiveness of our designed CRA in reducing customer redemption choice overload from the perspectives of customers, vendors, and program managers. Our research contributes to design knowledge concerning CRA development in both the problem space and the solution space.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104289"},"PeriodicalIF":8.2,"publicationDate":"2025-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145790778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-03DOI: 10.1016/j.im.2025.104288
Jianping Zheng , Youwei Wang , Yifan Dou , Hong Ling
With the development of live-streaming e-commerce, brands are experimenting with live streaming as a new sales channel. However, the real-time nature of live streaming, coupled with promotional content and a large volume of products, may overwhelm viewers and diminish the brand’s benefits. From the dual perspectives of information overload theory and trust theory, this paper utilizes the sales data of beauty and skincare products during the “Double 11″ shopping festival of Taobao in the year 2020 and examines the effects of the duration of product introduction and the number of listed products on sales performance for different live-streaming modes. The empirical results reveal that the duration of product introduction affects brand online stores’ sales performance positively, while the number of listed products affects sales performance negatively. In addition, compared with Internet celebrity live streaming, the positive effect of the duration of product introduction on sales performance is stronger in the brand shop live-streaming mode. Compared with brand shop live streaming, the negative effect of the number of listed products on sales performance is stronger in the Internet celebrity live-streaming mode.
{"title":"The marketing effects of live streaming in online marketplaces","authors":"Jianping Zheng , Youwei Wang , Yifan Dou , Hong Ling","doi":"10.1016/j.im.2025.104288","DOIUrl":"10.1016/j.im.2025.104288","url":null,"abstract":"<div><div>With the development of live-streaming e-commerce, brands are experimenting with live streaming as a new sales channel. However, the real-time nature of live streaming, coupled with promotional content and a large volume of products, may overwhelm viewers and diminish the brand’s benefits. From the dual perspectives of information overload theory and trust theory, this paper utilizes the sales data of beauty and skincare products during the “Double 11″ shopping festival of Taobao in the year 2020 and examines the effects of the duration of product introduction and the number of listed products on sales performance for different live-streaming modes. The empirical results reveal that the duration of product introduction affects brand online stores’ sales performance positively, while the number of listed products affects sales performance negatively. In addition, compared with Internet celebrity live streaming, the positive effect of the duration of product introduction on sales performance is stronger in the brand shop live-streaming mode. Compared with brand shop live streaming, the negative effect of the number of listed products on sales performance is stronger in the Internet celebrity live-streaming mode.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104288"},"PeriodicalIF":8.2,"publicationDate":"2025-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145684901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-24DOI: 10.1016/j.im.2025.104276
Yayuan Liu , Haofeng Jin , Yu Tong
Low user payments have long been a challenge for experts who monetize knowledge on paid question-and-answer (Q&A) platforms. To address this issue, many platforms have introduced a “shared Q&A” service, in which users can pay a nominal fee to access previously generated answers. However, its economic implications for experts remain underexplored. This study proposes that shared Q&As play a dual role in both stimulating and substituting for the demand for paid Q&A services, resulting in an inverted U-shaped relationship between an expert’s shared Q&A volume and paid Q&A demand. Drawing on the theoretical lens of knowledge transfer, we further propose that this relationship is moderated by knowledge complexity, knowledge context dependence, and knowledge tacitness of shared Q&As. Empirical analyses based on a leading paid Q&A platform support most of the hypotheses. Our findings add prominent contribution to the knowledge payment literature and offer valuable insights into how shared Q&As can be used to increase expert revenue.
{"title":"Pay to view or pay to ask? The effect of shared questions-and-answers on paid question-and-answer demand","authors":"Yayuan Liu , Haofeng Jin , Yu Tong","doi":"10.1016/j.im.2025.104276","DOIUrl":"10.1016/j.im.2025.104276","url":null,"abstract":"<div><div>Low user payments have long been a challenge for experts who monetize knowledge on paid question-and-answer (Q&A) platforms. To address this issue, many platforms have introduced a “shared Q&A” service, in which users can pay a nominal fee to access previously generated answers. However, its economic implications for experts remain underexplored. This study proposes that shared Q&As play a dual role in both stimulating and substituting for the demand for paid Q&A services, resulting in an inverted U-shaped relationship between an expert’s shared Q&A volume and paid Q&A demand. Drawing on the theoretical lens of knowledge transfer, we further propose that this relationship is moderated by knowledge complexity, knowledge context dependence, and knowledge tacitness of shared Q&As. Empirical analyses based on a leading paid Q&A platform support most of the hypotheses. Our findings add prominent contribution to the knowledge payment literature and offer valuable insights into how shared Q&As can be used to increase expert revenue.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104276"},"PeriodicalIF":8.2,"publicationDate":"2025-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145593655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-24DOI: 10.1016/j.im.2025.104280
Xuequn Wang , Xiaolin Lin , Bin Shao
Social commerce continues to grow as a channel for firms to engage with consumers. However, few studies have attempted to provide a comprehensive understanding of the role of customer engagement in generating business outcomes. We utilize a sequential mixed methods design and develop a model illustrating the mechanism through which social commerce generates business outcomes via customer engagement based on the structure–conduct–outcome (SCO) framework from the consumer perspective. We use a qualitative study to conceptualize and develop a contextualized structure, consumer conduct, and outcomes in the context of social commerce. We collected data from American consumers using three rounds of surveys and used quantitative analysis to validate our research. The results show that social ties and social media commitment increase brand community commitment, which is positively related to both social media brand recommendation and brand community interaction (two important types of customer engagement). Accordingly, consumers’ double adoption of social commerce leads to brand commitment, in turn affecting brand loyalty and word of mouth. Our study provides an enhanced understanding of customer engagement in social commerce by validating the SCO framework and integrating the dual model of environmental perception and double adoption. It delivers practical insights into how social commerce can be used as a strategic tool for gaining business benefits.
{"title":"Social commerce model for business outcomes: Validated structure–conduct–outcome framework using mixed methods design","authors":"Xuequn Wang , Xiaolin Lin , Bin Shao","doi":"10.1016/j.im.2025.104280","DOIUrl":"10.1016/j.im.2025.104280","url":null,"abstract":"<div><div>Social commerce continues to grow as a channel for firms to engage with consumers. However, few studies have attempted to provide a comprehensive understanding of the role of customer engagement in generating business outcomes. We utilize a sequential mixed methods design and develop a model illustrating the mechanism through which social commerce generates business outcomes via customer engagement based on the structure–conduct–outcome (SCO) framework from the consumer perspective. We use a qualitative study to conceptualize and develop a contextualized structure, consumer conduct, and outcomes in the context of social commerce. We collected data from American consumers using three rounds of surveys and used quantitative analysis to validate our research. The results show that social ties and social media commitment increase brand community commitment, which is positively related to both social media brand recommendation and brand community interaction (two important types of customer engagement). Accordingly, consumers’ double adoption of social commerce leads to brand commitment, in turn affecting brand loyalty and word of mouth. Our study provides an enhanced understanding of customer engagement in social commerce by validating the SCO framework and integrating the dual model of environmental perception and double adoption. It delivers practical insights into how social commerce can be used as a strategic tool for gaining business benefits.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104280"},"PeriodicalIF":8.2,"publicationDate":"2025-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145593657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-24DOI: 10.1016/j.im.2025.104277
Florian Wintmölle, Marco Meier, Christian Maier
Practice shows that many users stop disclosing personal health information (PHI) in mobile health applications due to privacy concerns about potential misuse, thereby foregoing potential health benefits. We draw on privacy calculus theory to explain the reasons for this deliberate behavioral shift, which we label discontinuous disclosure. Privacy calculus theory states that users weigh the benefits of disclosure against the associated costs. We suggest that discontinuous disclosure arises from a discrepancy in users’ perceptions regarding these benefits and costs. Initially, they expect benefits from their PHI disclosure (e.g., health benefits) but subsequently do not experience these benefits or encounter unexpected costs (e.g., privacy concerns), which eventually lead them to discontinue disclosing. To account for such changing perceptions over time, we suggest that a combination of initial expectations and subsequent experiences regarding disclosure benefits and costs leads to discontinuous disclosure. We conducted a two-step fuzzy-set qualitative comparative analysis on survey data from 322 mobile health application users and reveal four configurations that explain discontinuous disclosure. We contribute to privacy research by introducing discontinuous disclosure as a novel disclosure behavior characterized by the discrepancy between expectations and experiences. We also extend privacy calculus theory by shifting from a static, one-time tradeoff to a dynamic view where (1) initial expectations form a baseline for assessing subsequent experiences and (2) experienced and expected benefits and costs work together to explain disclosure behavior. Additionally, we contribute to IS research on mobile health applications by explaining users’ disclosure behavior in this context.
{"title":"Privacy over health? Understanding discontinuous disclosure in mobile health applications","authors":"Florian Wintmölle, Marco Meier, Christian Maier","doi":"10.1016/j.im.2025.104277","DOIUrl":"10.1016/j.im.2025.104277","url":null,"abstract":"<div><div>Practice shows that many users stop disclosing personal health information (PHI) in mobile health applications due to privacy concerns about potential misuse, thereby foregoing potential health benefits. We draw on privacy calculus theory to explain the reasons for this deliberate behavioral shift, which we label discontinuous disclosure. Privacy calculus theory states that users weigh the benefits of disclosure against the associated costs. We suggest that discontinuous disclosure arises from a discrepancy in users’ perceptions regarding these benefits and costs. Initially, they expect benefits from their PHI disclosure (e.g., health benefits) but subsequently do not experience these benefits or encounter unexpected costs (e.g., privacy concerns), which eventually lead them to discontinue disclosing. To account for such changing perceptions over time, we suggest that a combination of initial expectations and subsequent experiences regarding disclosure benefits and costs leads to discontinuous disclosure. We conducted a two-step fuzzy-set qualitative comparative analysis on survey data from 322 mobile health application users and reveal four configurations that explain discontinuous disclosure. We contribute to privacy research by introducing discontinuous disclosure as a novel disclosure behavior characterized by the discrepancy between expectations and experiences. We also extend privacy calculus theory by shifting from a static, one-time tradeoff to a dynamic view where (1) initial expectations form a baseline for assessing subsequent experiences and (2) experienced and expected benefits and costs work together to explain disclosure behavior. Additionally, we contribute to IS research on mobile health applications by explaining users’ disclosure behavior in this context.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104277"},"PeriodicalIF":8.2,"publicationDate":"2025-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145593656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-24DOI: 10.1016/j.im.2025.104279
Jingkun Bai , Yifan Zha , Haoxiang Zhang , Chengqi Wang , Eva Mavroudi
Organizational agility is vital for the survival of small and medium-sized enterprises (SMEs) in turbulent environments. While several studies have examined the role of digital platforms in shaping organizational agility, the impact of digital platform synergy on organizational agility in the context of SMEs remains underresearched. To address this gap, we examine the impact of SMEs’ digital platform synergy on their organizational agility and identify the mechanisms underlying this relationship. Using a sample of 421 Chinese manufacturing SMEs, the analysis demonstrates that digital platform synergy inhibits organizational agility. Furthermore, organizational inertia mediates this relationship, while organizational modularity negatively moderates the positive effect of digital platform synergy on organizational inertia, thereby reducing the mediating effect of organizational inertia. The study advances the growing literature on the factors influencing the agility of SMEs in digital contexts by illuminating the nuanced roles of digital platform synergy, organizational inertia, and modularity.
{"title":"Relating digital platform synergy and SME agility: The roles of organizational inertia and modularity","authors":"Jingkun Bai , Yifan Zha , Haoxiang Zhang , Chengqi Wang , Eva Mavroudi","doi":"10.1016/j.im.2025.104279","DOIUrl":"10.1016/j.im.2025.104279","url":null,"abstract":"<div><div>Organizational agility is vital for the survival of small and medium-sized enterprises (SMEs) in turbulent environments. While several studies have examined the role of digital platforms in shaping organizational agility, the impact of digital platform synergy on organizational agility in the context of SMEs remains underresearched. To address this gap, we examine the impact of SMEs’ digital platform synergy on their organizational agility and identify the mechanisms underlying this relationship. Using a sample of 421 Chinese manufacturing SMEs, the analysis demonstrates that digital platform synergy inhibits organizational agility. Furthermore, organizational inertia mediates this relationship, while organizational modularity negatively moderates the positive effect of digital platform synergy on organizational inertia, thereby reducing the mediating effect of organizational inertia. The study advances the growing literature on the factors influencing the agility of SMEs in digital contexts by illuminating the nuanced roles of digital platform synergy, organizational inertia, and modularity.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 2","pages":"Article 104279"},"PeriodicalIF":8.2,"publicationDate":"2025-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145593654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
扫码关注我们
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号