Pub Date : 2026-01-01Epub Date: 2025-10-31DOI: 10.1016/j.im.2025.104269
Lidong Wu , Qingyun Wang , He Jin , Dahui Li
By integrating institutional theory and resource-based theory, this study develops a research framework to examine the impact of digital entrants on the digital transformation of incumbents under various corporate governance scenarios. Utilizing panel data from 3712 Chinese A-share listed companies from 2011 to 2022, the results indicate that the emergence of digital entrants prompted incumbents to embrace digital transformation. Moreover, this relationship was moderated by four key corporate governance factors. Specifically, the centrality of shareholder networks and ownership concentration positively influenced the impact of digital entrants on digital transformation. Conversely, board diversity and the traditional technology background of the top management team had a negative moderating effect on this relationship. These findings enhance our understanding of how corporate governance differentially affects digital transformation and provide valuable guidance for incumbents in their digital transformation endeavors.
{"title":"How do digital entrants affect the digital transformation of incumbents? Differential effects of corporate governance factors","authors":"Lidong Wu , Qingyun Wang , He Jin , Dahui Li","doi":"10.1016/j.im.2025.104269","DOIUrl":"10.1016/j.im.2025.104269","url":null,"abstract":"<div><div>By integrating institutional theory and resource-based theory, this study develops a research framework to examine the impact of digital entrants on the digital transformation of incumbents under various corporate governance scenarios. Utilizing panel data from 3712 Chinese A-share listed companies from 2011 to 2022, the results indicate that the emergence of digital entrants prompted incumbents to embrace digital transformation. Moreover, this relationship was moderated by four key corporate governance factors. Specifically, the centrality of shareholder networks and ownership concentration positively influenced the impact of digital entrants on digital transformation. Conversely, board diversity and the traditional technology background of the top management team had a negative moderating effect on this relationship. These findings enhance our understanding of how corporate governance differentially affects digital transformation and provide valuable guidance for incumbents in their digital transformation endeavors.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104269"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145412260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01Epub Date: 2025-08-27DOI: 10.1016/j.im.2025.104238
Yefei Yang , Rachel W.Y. Yee , Peter K.C. Lee , Jing han Zhu
In this work, we sought to theoretically hypothesize and empirically investigate the effect of digital technologies on firms’ operational performance and the moderating effect of lean production (LP) on this relationship, from the perspective of the socio-technical systems theory. The hypothesized relationships are examined based on an event study of 303 lean manufacturing companies adopting digital technologies in China between 2010 and 2021. Results demonstrate that the effect of digital technologies on enhanced operational efficiency is more pronounced for firms implementing people-oriented LP practices, while LP’s effect on diminished innovativeness is more obvious for firms undertaking process-oriented LP practices.
{"title":"When digital technologies meet lean production: A socio-technical system perspective for operational efficiency and innovativeness","authors":"Yefei Yang , Rachel W.Y. Yee , Peter K.C. Lee , Jing han Zhu","doi":"10.1016/j.im.2025.104238","DOIUrl":"10.1016/j.im.2025.104238","url":null,"abstract":"<div><div>In this work, we sought to theoretically hypothesize and empirically investigate the effect of digital technologies on firms’ operational performance and the moderating effect of lean production (LP) on this relationship, from the perspective of the socio-technical systems theory. The hypothesized relationships are examined based on an event study of 303 lean manufacturing companies adopting digital technologies in China between 2010 and 2021. Results demonstrate that the effect of digital technologies on enhanced operational efficiency is more pronounced for firms implementing people-oriented LP practices, while LP’s effect on diminished innovativeness is more obvious for firms undertaking process-oriented LP practices.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104238"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145684649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Although supply chain resilience has been suggested as a critical factor in coping with supply chain disruptions, our understanding of what factors influence supply chain resilience remains limited. Drawing upon resource orchestration theory, this study examines how a firm’s buffering-bridging alignment influences supply chain resilience and how this relationship is further moderated by the firm’s balanced and combined information technology (IT) capability. Using match-paired data from 531 Chinese firms, we employ polynomial regression analysis and response surface methodology to test our model. The findings reveal a positive relationship between buffering-bridging alignment and supply chain resilience, while a negative relationship between buffering-bridging misalignment and supply chain resilience. Furthermore, we find that balanced IT capability strengthens the positive relationship between buffering-bridging alignment and resilience yet exacerbates the negative relationship between buffering-bridging misalignment and resilience. However, we do not find a significant moderating role of combined IT capability on the relationship between buffering-bridging alignment or misalignment and supply chain resilience. This study represents one of the initial explorations into the impact of buffering-bridging alignment and structural IT capability on supply chain resilience, offering both theoretical insights and practical implications for the information systems and supply chain literature.
{"title":"How does buffering-bridging alignment influence supply chain resilience? A polynomial regression analysis","authors":"Shaobo Wei , Yuqing Wu , Xiayu Chen , Ruolin Ding , Hua Liu","doi":"10.1016/j.im.2025.104241","DOIUrl":"10.1016/j.im.2025.104241","url":null,"abstract":"<div><div>Although supply chain resilience has been suggested as a critical factor in coping with supply chain disruptions, our understanding of what factors influence supply chain resilience remains limited. Drawing upon resource orchestration theory, this study examines how a firm’s buffering-bridging alignment influences supply chain resilience and how this relationship is further moderated by the firm’s balanced and combined information technology (IT) capability. Using match-paired data from 531 Chinese firms, we employ polynomial regression analysis and response surface methodology to test our model. The findings reveal a positive relationship between buffering-bridging alignment and supply chain resilience, while a negative relationship between buffering-bridging misalignment and supply chain resilience. Furthermore, we find that balanced IT capability strengthens the positive relationship between buffering-bridging alignment and resilience yet exacerbates the negative relationship between buffering-bridging misalignment and resilience. However, we do not find a significant moderating role of combined IT capability on the relationship between buffering-bridging alignment or misalignment and supply chain resilience. This study represents one of the initial explorations into the impact of buffering-bridging alignment and structural IT capability on supply chain resilience, offering both theoretical insights and practical implications for the information systems and supply chain literature.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104241"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145004390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01Epub Date: 2025-10-13DOI: 10.1016/j.im.2025.104265
Yaxian Wang , Minhao Gu , Baofeng Huo , Hongke Zhao
Online crowdfunding platforms, particularly for startups, often use all-or-nothing (AON) or keep-it-all (KIA) models. While existing research has explored their effects on financing, the specific impact mechanisms, especially those involving ambiguity and herding effects among backers, remain underexplored. Our study addresses this gap through both theoretical and empirical analysis, using data from over 9000 Indiegogo projects. We find that the AON model generally leads to better crowdfunding performance as it is associated with lower ambiguity and higher herding effects. Since ambiguity impacts performance negatively while herding effects exert a positive influence, the overall effect of AON adoption tends to enhance crowdfunding performance. These findings provide valuable insights for understanding how different crowdfunding models influence outcomes and offer guidance for platform creators and managers.
{"title":"How do crowdfunding models impact crowdfunding performance? The mediating role of backers’ ambiguity and herding effects","authors":"Yaxian Wang , Minhao Gu , Baofeng Huo , Hongke Zhao","doi":"10.1016/j.im.2025.104265","DOIUrl":"10.1016/j.im.2025.104265","url":null,"abstract":"<div><div>Online crowdfunding platforms, particularly for startups, often use all-or-nothing (AON) or keep-it-all (KIA) models. While existing research has explored their effects on financing, the specific impact mechanisms, especially those involving ambiguity and herding effects among backers, remain underexplored. Our study addresses this gap through both theoretical and empirical analysis, using data from over 9000 Indiegogo projects. We find that the AON model generally leads to better crowdfunding performance as it is associated with lower ambiguity and higher herding effects. Since ambiguity impacts performance negatively while herding effects exert a positive influence, the overall effect of AON adoption tends to enhance crowdfunding performance. These findings provide valuable insights for understanding how different crowdfunding models influence outcomes and offer guidance for platform creators and managers.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104265"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145362385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01Epub Date: 2025-09-01DOI: 10.1016/j.im.2025.104242
Ziyi Xiong , Rong Liu , Hemang Subramanian
Tokens issued by emerging Web3 applications serve multiple roles, including crowdfunding, payment, and governance, during the development of these applications. However, Web3 token fraud damages the trust of stakeholders, potentially contributing to the failure of these applications. We present an end-to-end mechanism for identifying wallet accounts suspected of Web3 token fraud and analyze the impact of such fraud on the performance of Web3 applications post-crowdfunding. First, we develop novel graph neural network models to identify fraudulent wallet accounts within evolving on-chain transaction networks using a crowd-reported fraud dataset. Next, we construct a dynamic ex ante fraud risk profile for each Web3 application by aggregating account-level fraud predictions. Finally, we evaluate the impact of risk profiles on Web3 application performance. Our results indicate a nuanced effect of Web3 token fraud. Web3 token fraud influences both application usage and user base expansion negatively. A prior surge in application usage may intensify the risk of token fraud, while earlier user base expansion can potentially alleviate this risk.
{"title":"Token fraud identification and implications for post-crowdfunding performance","authors":"Ziyi Xiong , Rong Liu , Hemang Subramanian","doi":"10.1016/j.im.2025.104242","DOIUrl":"10.1016/j.im.2025.104242","url":null,"abstract":"<div><div>Tokens issued by emerging Web3 applications serve multiple roles, including crowdfunding, payment, and governance, during the development of these applications. However, Web3 token fraud damages the trust of stakeholders, potentially contributing to the failure of these applications. We present an end-to-end mechanism for identifying wallet accounts suspected of Web3 token fraud and analyze the impact of such fraud on the performance of Web3 applications post-crowdfunding. First, we develop novel graph neural network models to identify fraudulent wallet accounts within evolving on-chain transaction networks using a crowd-reported fraud dataset. Next, we construct a dynamic ex ante fraud risk profile for each Web3 application by aggregating account-level fraud predictions. Finally, we evaluate the impact of risk profiles on Web3 application performance. Our results indicate a nuanced effect of Web3 token fraud. Web3 token fraud influences both application usage and user base expansion negatively. A prior surge in application usage may intensify the risk of token fraud, while earlier user base expansion can potentially alleviate this risk.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104242"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145120991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01Epub Date: 2025-11-01DOI: 10.1016/j.im.2025.104273
Yifan Li , Christy M.K. Cheung , Yang Chen
Cyberslacking, or the non–work-related use of information technology during work hours, has emerged as an important concern for organizations and individuals, prompting the need to understand why, how, and when employees engage in this deviant workplace behavior. We develop a research model based on the transactional perspective of stress and neutralization theory and examine whether techno-invasion (i.e., the perception of being “always exposed” due to constant connectivity that blurs the desired work–life boundary) triggers a coping response (i.e., cyberslacking) through the psychological mechanism of neutralization, and whether this response affects performance outcomes (i.e., job performance). We then explore whether a team-level shared belief that it is safe to take interpersonal risks (i.e., a psychological safety climate [PSC]) serves as a cross-level boundary condition that reinforces the effect of techno-invasion. Our analysis of the data collected from a three-wave time-lagged survey of 219 employees and their team leaders across 60 work teams provides substantial support for our model. Our findings indicate that employees in teams with a strong PSC are more likely than their counterparts to adopt neutralization techniques and thus engage in cyberslacking when faced with techno-invasion, and that this can negatively affect job performance. This study calls attention to the potential psychological safety risks associated with integrating technology into the workplace. The implications for both research and practice are discussed.
{"title":"How and when does techno-invasion lead to cyberslacking and decreased performance? The roles of neutralization and a psychological safety climate","authors":"Yifan Li , Christy M.K. Cheung , Yang Chen","doi":"10.1016/j.im.2025.104273","DOIUrl":"10.1016/j.im.2025.104273","url":null,"abstract":"<div><div>Cyberslacking, or the non–work-related use of information technology during work hours, has emerged as an important concern for organizations and individuals, prompting the need to understand why, how, and when employees engage in this deviant workplace behavior. We develop a research model based on the transactional perspective of stress and neutralization theory and examine whether techno-invasion (i.e., the perception of being “always exposed” due to constant connectivity that blurs the desired work–life boundary) triggers a coping response (i.e., cyberslacking) through the psychological mechanism of neutralization, and whether this response affects performance outcomes (i.e., job performance). We then explore whether a team-level shared belief that it is safe to take interpersonal risks (i.e., a psychological safety climate [PSC]) serves as a cross-level boundary condition that reinforces the effect of techno-invasion. Our analysis of the data collected from a three-wave time-lagged survey of 219 employees and their team leaders across 60 work teams provides substantial support for our model. Our findings indicate that employees in teams with a strong PSC are more likely than their counterparts to adopt neutralization techniques and thus engage in cyberslacking when faced with techno-invasion, and that this can negatively affect job performance. This study calls attention to the potential psychological safety risks associated with integrating technology into the workplace. The implications for both research and practice are discussed.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104273"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145424058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01Epub Date: 2025-10-19DOI: 10.1016/j.im.2025.104266
Anqi Zhao , Qian Tang
Social endorsements broadcast endorsers’ positive attitudes toward content or products, especially to their social ties. Original endorsements created by endorsers can be propagated further as reposted endorsements. Both are important marketing tools to increase content consumption, yet their differences are unclear. This study compares the impacts of original and reposted endorsements on content consumption and their contingencies on the endorsers’ network characteristics. Using data on social endorsements of YouTube videos on Twitter, we find that original endorsements (i.e., original tweets) significantly boost content consumption, and the effect is positively moderated by the endorsers’ network size but not their tie strength. In contrast, reposted endorsements (i.e., retweets) drive content consumption only when the endorsers have a sufficiently large number of social ties or a high percentage of weak ties. Furthermore, their endorsement effects differ regarding their contingencies on the endorsement message and the endorsed content. Specifically, original endorsements are more effective when the endorsement messages demonstrate higher cognitive effort, whereas the impact of reposted endorsements does not depend on the endorsement messages created by original endorsers. Additionally, the impact of original endorsements is more pronounced for content with higher user engagement, while reposted endorsements are more effective for content with lower user engagement. Our findings provide theoretical contributions and practical implications for consumer behavior and platform operations.
{"title":"Impact of original versus reposted social endorsements on content consumption: The moderating role of Endorsers’ network characteristics","authors":"Anqi Zhao , Qian Tang","doi":"10.1016/j.im.2025.104266","DOIUrl":"10.1016/j.im.2025.104266","url":null,"abstract":"<div><div>Social endorsements broadcast endorsers’ positive attitudes toward content or products, especially to their social ties. Original endorsements created by endorsers can be propagated further as reposted endorsements. Both are important marketing tools to increase content consumption, yet their differences are unclear. This study compares the impacts of original and reposted endorsements on content consumption and their contingencies on the endorsers’ network characteristics. Using data on social endorsements of YouTube videos on Twitter, we find that original endorsements (i.e., original tweets) significantly boost content consumption, and the effect is positively moderated by the endorsers’ network size but not their tie strength. In contrast, reposted endorsements (i.e., retweets) drive content consumption only when the endorsers have a sufficiently large number of social ties or a high percentage of weak ties. Furthermore, their endorsement effects differ regarding their contingencies on the endorsement message and the endorsed content. Specifically, original endorsements are more effective when the endorsement messages demonstrate higher cognitive effort, whereas the impact of reposted endorsements does not depend on the endorsement messages created by original endorsers. Additionally, the impact of original endorsements is more pronounced for content with higher user engagement, while reposted endorsements are more effective for content with lower user engagement. Our findings provide theoretical contributions and practical implications for consumer behavior and platform operations.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104266"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145362386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the context of growing sustainability awareness on social media, this research investigates the comparative effectiveness of brand official accounts versus mega-influencer accounts in green advertising. Drawing on the Elaboration Likelihood Model (ELM), six primary studies, including one field study and five experiments, reveal that brand accounts are more effective in fostering favorable consumer attitudes toward green products. Brand accounts, perceived as credible and authoritative, are more likely to elicit central route processing, enabling deeper engagement with complex and technical information about products’ green attributes. In contrast, mega-influencer accounts primarily trigger peripheral route processing, relying on heuristic cues like charisma and popularity, which are less effective in conveying detailed sustainable claims. The research identifies elaboration and message understandability as sequential mediators, and shows that contextual factors—such as response timing, counter-persuasion, and psychological distance to environmental issues—moderate the relative effectiveness of account types. This research advances the theoretical understanding by clarifying the distinct roles of social media account types in green marketing and expanding the application of ELM in this domain. The findings offer practical implications not only for marketers, but also for policy-makers and consumer advocacy groups seeking in promote effective and credible environmental messaging on social media.
{"title":"Advertising green products on brands’ official social media accounts or mega-influencer accounts?","authors":"Yiping (Amy) Song , Jiming Wu , Satadruta Mookherjee , Indranil Bose","doi":"10.1016/j.im.2025.104259","DOIUrl":"10.1016/j.im.2025.104259","url":null,"abstract":"<div><div>In the context of growing sustainability awareness on social media, this research investigates the comparative effectiveness of brand official accounts versus mega-influencer accounts in green advertising. Drawing on the Elaboration Likelihood Model (ELM), six primary studies, including one field study and five experiments, reveal that brand accounts are more effective in fostering favorable consumer attitudes toward green products. Brand accounts, perceived as credible and authoritative, are more likely to elicit central route processing, enabling deeper engagement with complex and technical information about products’ green attributes. In contrast, mega-influencer accounts primarily trigger peripheral route processing, relying on heuristic cues like charisma and popularity, which are less effective in conveying detailed sustainable claims. The research identifies elaboration and message understandability as sequential mediators, and shows that contextual factors—such as response timing, counter-persuasion, and psychological distance to environmental issues—moderate the relative effectiveness of account types. This research advances the theoretical understanding by clarifying the distinct roles of social media account types in green marketing and expanding the application of ELM in this domain. The findings offer practical implications not only for marketers, but also for policy-makers and consumer advocacy groups seeking in promote effective and credible environmental messaging on social media.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104259"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145267921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01Epub Date: 2025-08-28DOI: 10.1016/j.im.2025.104240
Richard Huaman-Ramirez , Aranzazu Gaztelumendi , Zeeshan A. Bhatti , Francisco Guzman , Jean Pfiffelmann
Although the use of product deciphering applications (PDAs)—such as Yuka and Fooducate—is becoming increasingly common, there remains a lack of research on how users perceive these apps, and specifically how PDAs’ perceived digital activism influences user loyalty. PDAs are mobile applications that allow users to scan the composition or contents of products, providing precise information about how these products may affect their health. However, users also perceive these PDAs as engaging in digital activism: advocating for users by actively promoting significant change regarding (potentially) unethical practices by certain product manufacturers. This paper investigates the mechanisms (i.e., perceived app authenticity and self-app connection) and conditions (i.e., political ideology and health consciousness) through which perceived digital activism in PDAs affects user loyalty. Four quantitative studies were conducted in France, involving a total of 832 individuals (exploratory pre-study: N₁ = 61; confirmatory pre-study: N₂ = 122; cross-sectional study: N₃ = 403; experimental study: N₄ = 246). Data were analysed using Partial Least Squares Structural Equation Modelling, OLS regression, and ANOVA. Results show that perceived app authenticity and self-app connection both mediate the relationship between perceived digital activism and user loyalty. These mediators are further moderated by political ideology and health consciousness—i.e., the effects of perceived digital activism on user loyalty via perceived app authenticity or self-app connection are stronger for liberal than for conservative users, and stronger for high health-conscious than for low health-conscious users.
{"title":"“Fight for me and I will be with you”: How product deciphering app digital activism influences user loyalty","authors":"Richard Huaman-Ramirez , Aranzazu Gaztelumendi , Zeeshan A. Bhatti , Francisco Guzman , Jean Pfiffelmann","doi":"10.1016/j.im.2025.104240","DOIUrl":"10.1016/j.im.2025.104240","url":null,"abstract":"<div><div>Although the use of product deciphering applications (PDAs)—such as Yuka and Fooducate—is becoming increasingly common, there remains a lack of research on how users perceive these apps, and specifically how PDAs’ perceived digital activism influences user loyalty. PDAs are mobile applications that allow users to scan the composition or contents of products, providing precise information about how these products may affect their health. However, users also perceive these PDAs as engaging in digital activism: advocating for users by actively promoting significant change regarding (potentially) unethical practices by certain product manufacturers. This paper investigates the mechanisms (i.e., perceived app authenticity and self-app connection) and conditions (i.e., political ideology and health consciousness) through which perceived digital activism in PDAs affects user loyalty. Four quantitative studies were conducted in France, involving a total of 832 individuals (exploratory pre-study: N₁ = 61; confirmatory pre-study: N₂ = 122; cross-sectional study: N₃ = 403; experimental study: N₄ = 246). Data were analysed using Partial Least Squares Structural Equation Modelling, OLS regression, and ANOVA. Results show that perceived app authenticity and self-app connection both mediate the relationship between perceived digital activism and user loyalty. These mediators are further moderated by political ideology and health consciousness—i.e., the effects of perceived digital activism on user loyalty via perceived app authenticity or self-app connection are stronger for liberal than for conservative users, and stronger for high health-conscious than for low health-conscious users.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104240"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144989990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01Epub Date: 2025-10-07DOI: 10.1016/j.im.2025.104261
Peter Hofmann , Jan Jöhnk , Dominik Protschky , Christoph Buck , Philipp Stähle , Nils Urbach
While artificial intelligence (AI) technologies offer much potential for a wide range of AI uses in organizations, identifying use cases involves making many decisions amidst influencing complications. While nascent methods for identifying such AI use cases seem promising, we know very little about their proven efficacy to actually guide decisions during the use case identification process. To investigate this efficacy, we conducted action design research at EnBW, one of Europe’s largest energy suppliers. We draw on interviews and an intervention at EnBW’s practices to develop a method, derive six design principles, and describe factors that increase our method’s efficacy. We therefore contribute a novel theoretical perspective on decision-making in contexts of organized anarchy, explaining how organizations can navigate the complexities of decisions in AI use case identification.
{"title":"Identifying artificial intelligence use cases: toward a method that facilitates garbage can innovation processes","authors":"Peter Hofmann , Jan Jöhnk , Dominik Protschky , Christoph Buck , Philipp Stähle , Nils Urbach","doi":"10.1016/j.im.2025.104261","DOIUrl":"10.1016/j.im.2025.104261","url":null,"abstract":"<div><div>While artificial intelligence (AI) technologies offer much potential for a wide range of AI uses in organizations, identifying use cases involves making many decisions amidst influencing complications. While nascent methods for identifying such AI use cases seem promising, we know very little about their proven efficacy to actually guide decisions during the use case identification process. To investigate this efficacy, we conducted action design research at EnBW, one of Europe’s largest energy suppliers. We draw on interviews and an intervention at EnBW’s practices to develop a method, derive six design principles, and describe factors that increase our method’s efficacy. We therefore contribute a novel theoretical perspective on decision-making in contexts of organized anarchy, explaining how organizations can navigate the complexities of decisions in AI use case identification.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"63 1","pages":"Article 104261"},"PeriodicalIF":8.2,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145466067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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