Rationale
Health inequalities disproportionately affect people from ethnic minority backgrounds. Primary care is usually where patients first access healthcare services and come into contact with healthcare professionals such as General Practitioners (GPs). The quality of communication between patients and GPs can affect patient experience and health outcomes. Research shows that these experiences can be poorer for ethnically minoritised patients. However, a review providing a comprehensive understanding of ethnic minority patients’ GP communication experiences does not exist.
Objective
To synthesise the qualitative evidence on ethnic minority patients’ experiences of clinical communication with GPs in the UK.
Methods
A SPIDER search strategy was used to systematically search the CINAHL Plus, EMBASE, PsycINFO, PubMed, ASSIA, and Web of Science databases for relevant studies. The Critical Appraisal Skills Programme checklist for qualitative studies was used to assess the quality of included studies. Data were synthesised using a meta-ethnographic approach.
Results
Thirty-seven studies were included, capturing experiences of 1140 individuals from ethnic minority backgrounds. Three inter-related third-order constructs were developed to form the ‘on PAR’ model, illustrating patients' GP communication experiences: (i) ‘Perceiving’ GP communication through one's own lens of health, illness, and care; (ii) Communication concerns related to ‘Alignment’ between GP and patient characteristics; and (iii) GP-patient ‘Relationship’ needs for effective communication.
Conclusion
The ‘on PAR’ model depicts that ethnic minority patients' GP communication experiences vary based on intersectional aspects of patients' identities (such as gender, religion and language) and their interplay with GPs' identities, extending beyond reductionist ethnicity-based classifications linked to patients' healthcare experiences and outcomes. Findings may inform doctors' communication training, with regard to providing tailored care to diverse ethnic minority patients.
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