Michael Beck, Angel Schuster, Julie Tomko, Christine Irvin, Jennifer McCall-Hosenfeld, George Blackall
Despite increased awareness, little progress has been made in improving physician burnout or engagement. The reason for this is unclear, but paradoxically could be because of too much focus on reducing burnout and too little focus on enhancing engagement. Studies have demonstrated that reducing the drivers of burnout does not enhance engagement, but that improving employee engagement does reduce burnout. To refocus the discussion toward improving engagement, this article reviews engagement through a top-down strategic lens and bottom-up proactive lens.
{"title":"Improving Engagement in Healthcare Providers Using Appreciative Coaching Exercises","authors":"Michael Beck, Angel Schuster, Julie Tomko, Christine Irvin, Jennifer McCall-Hosenfeld, George Blackall","doi":"10.55834/plj.8683682219","DOIUrl":"https://doi.org/10.55834/plj.8683682219","url":null,"abstract":"Despite increased awareness, little progress has been made in improving physician burnout or engagement. The reason for this is unclear, but paradoxically could be because of too much focus on reducing burnout and too little focus on enhancing engagement. Studies have demonstrated that reducing the drivers of burnout does not enhance engagement, but that improving employee engagement does reduce burnout. To refocus the discussion toward improving engagement, this article reviews engagement through a top-down strategic lens and bottom-up proactive lens.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"27 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141055034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The author reflects on her life and career, and the support she received from mentors, family, and friends. Despite the tragic loss of her parents at a young age, she worked hard to keep herself in her preferred school environment and was accepted into Johns Hopkins University School of Medicine. Afterwards while attending Vanderbilt for training in the field of infectious diseases and public health, she established professional relationships with mentors who would become highly influential in her life and an inspiration for empowering the next generation of leaders in vaccine research.
{"title":"Empowering Ourselves and Others","authors":"Kathleen Neuzil","doi":"10.55834/plj.7348513375","DOIUrl":"https://doi.org/10.55834/plj.7348513375","url":null,"abstract":"The author reflects on her life and career, and the support she received from mentors, family, and friends. Despite the tragic loss of her parents at a young age, she worked hard to keep herself in her preferred school environment and was accepted into Johns Hopkins University School of Medicine. Afterwards while attending Vanderbilt for training in the field of infectious diseases and public health, she established professional relationships with mentors who would become highly influential in her life and an inspiration for empowering the next generation of leaders in vaccine research.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"26 24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141041444","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Growing competition in the hospitality industry forced astute practitioners to discover and embrace better ways to reach, engage, and serve customers. This awareness led the most successful providers to develop comprehensive profiles of customers’ preferences and consumption habits which, in turn, enabled them to anticipate evolving customer needs and desires, offer more innovative product/service options, recognize and reward customers for their patronage and, ultimately, achieve enviable customer satisfaction. Can the same be said about healthcare, an industry that shares many common service touchpoints? The authors theorized otherwise based on their collective experience working with a variety of hospitality providers and two prominent healthcare providers. Their research revealed the existence of several “hospitality deficits” in the delivery of healthcare: service interventions respondents rated significantly lower in healthcare than in hospitality. The authors developed a management model designed to enable healthcare providers to address these deficits in practice, then offer recommendations on how principles of hospitality may be adopted by healthcare providers to improve the patient experience.
{"title":"The Hospitality Deficit in Healthcare","authors":"Peter Yesawich, Stowe Shoemaker","doi":"10.55834/plj.3328717680","DOIUrl":"https://doi.org/10.55834/plj.3328717680","url":null,"abstract":"Growing competition in the hospitality industry forced astute practitioners to discover and embrace better ways to reach, engage, and serve customers. This awareness led the most successful providers to develop comprehensive profiles of customers’ preferences and consumption habits which, in turn, enabled them to anticipate evolving customer needs and desires, offer more innovative product/service options, recognize and reward customers for their patronage and, ultimately, achieve enviable customer satisfaction. Can the same be said about healthcare, an industry that shares many common service touchpoints? The authors theorized otherwise based on their collective experience working with a variety of hospitality providers and two prominent healthcare providers. Their research revealed the existence of several “hospitality deficits” in the delivery of healthcare: service interventions respondents rated significantly lower in healthcare than in hospitality. The authors developed a management model designed to enable healthcare providers to address these deficits in practice, then offer recommendations on how principles of hospitality may be adopted by healthcare providers to improve the patient experience.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"104 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141057313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Steven Brass, Donald Larsen, Deeksha Panuganti, Noorafsha Khan, Vijay Khatri
Artificial intelligence (AI) is becoming a significant part of healthcare, with the potential to alter the landscape of medicine as we know it. The primary objective of this review is to provide definitions of crucial AI terminology and explore how AI is revolutionizing aspects of healthcare that encompass diagnosis, clinical operations, and treatment. The authors describe a framework to help leaders facilitate the selection and deployment of AI in healthcare. They also discuss the potential challenges of AI, including the regulatory angle, data bias, data accuracy, cost of AI, and how AI can affect healthcare jobs in the future.
{"title":"Artificial Intelligence in Healthcare: The Revolutionization of Medicine","authors":"Steven Brass, Donald Larsen, Deeksha Panuganti, Noorafsha Khan, Vijay Khatri","doi":"10.55834/plj.1825928101","DOIUrl":"https://doi.org/10.55834/plj.1825928101","url":null,"abstract":"Artificial intelligence (AI) is becoming a significant part of healthcare, with the potential to alter the landscape of medicine as we know it. The primary objective of this review is to provide definitions of crucial AI terminology and explore how AI is revolutionizing aspects of healthcare that encompass diagnosis, clinical operations, and treatment. The authors describe a framework to help leaders facilitate the selection and deployment of AI in healthcare. They also discuss the potential challenges of AI, including the regulatory angle, data bias, data accuracy, cost of AI, and how AI can affect healthcare jobs in the future.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"30 15","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141054661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Healthcare is a complex and dynamic industry that requires constant innovation, collaboration, and adaptation. A physician leader has the opportunity to influence the quality and delivery of care, the policies and practices of organizations, and the education and development of peers and juniors. Being an influencer in the industry, at some level, is a responsibility for all physicians, who are, most assuredly, already leaders in this industry.
{"title":"Being an Influencer, Being a Mentor, Being a Leader","authors":"Peter Angood","doi":"10.55834/plj.8476175626","DOIUrl":"https://doi.org/10.55834/plj.8476175626","url":null,"abstract":"Healthcare is a complex and dynamic industry that requires constant innovation, collaboration, and adaptation. A physician leader has the opportunity to influence the quality and delivery of care, the policies and practices of organizations, and the education and development of peers and juniors. Being an influencer in the industry, at some level, is a responsibility for all physicians, who are, most assuredly, already leaders in this industry.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"2 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141042627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Physician leaders and policymakers must understand the attributes of their patients’ communities and geographies. Numerous databases provide access to extensive data too numerous to manage casually: U.S. Census data are sortable for information about people and places; HRSA data can be viewed using online data tools and mapping functions; and CDC data is searchable using key words down to the county level. The ESRI Community Analyst tool can synthesize numerous databases that together can elevate the usefulness of census data, community data, and geographic information systems. For physician leaders and their colleagues, these databases and tools can effectively support their understanding of disease burdens and social determinants of health en route to improving the health of patients and populations where they live.
医生领导者和政策制定者必须了解患者所在社区和地域的特征。众多数据库提供了大量数据，无法随意管理：美国人口普查数据可对人和地方的信息进行分类；HRSA 数据可使用在线数据工具和制图功能查看；CDC 数据可使用关键词搜索到县一级。ESRI Community Analyst（社区分析师）工具可以将众多数据库综合在一起，从而提高人口普查数据、社区数据和地理信息系统的实用性。对于医生领导和他们的同事来说，这些数据库和工具可以有效地帮助他们了解疾病负担和健康的社会决定因素，从而改善病人和他们所居住的人群的健康状况。
{"title":"Using Internet Databases to Advance Health Equity, Population Health, and Workforce Planning","authors":"Peter Nalin, Patrick Bright","doi":"10.55834/plj.2443875835","DOIUrl":"https://doi.org/10.55834/plj.2443875835","url":null,"abstract":"Physician leaders and policymakers must understand the attributes of their patients’ communities and geographies. Numerous databases provide access to extensive data too numerous to manage casually: U.S. Census data are sortable for information about people and places; HRSA data can be viewed using online data tools and mapping functions; and CDC data is searchable using key words down to the county level. The ESRI Community Analyst tool can synthesize numerous databases that together can elevate the usefulness of census data, community data, and geographic information systems. For physician leaders and their colleagues, these databases and tools can effectively support their understanding of disease burdens and social determinants of health en route to improving the health of patients and populations where they live.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"32 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141046210","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this podcast, John Whyte, MD, MPH, the chief medical officer at WebMD, talks with host Mike Sacopulos about his career path and the role of WebMD in providing quality health information to the public. Whyte discusses the importance of health education and the benefits of more engaged, informed patients, the importance of separating fringe from cutting-edge medical information and ensuring that health information is reviewed by board-certified experts, and the impact of political dimensions on certain medical topics and the need to focus on the science behind medical issues. Finally, Whyte talks about the future of WebMD, which includes a focus on digital tools, artificial intelligence, and personalized medicine, as well as a shift towards prevention and the use of smart toilets and at-home urine tests.
{"title":"Patient Education and Physician Leadership","authors":"Michael Sacopulos, John Whyte","doi":"10.55834/plj.7848738509","DOIUrl":"https://doi.org/10.55834/plj.7848738509","url":null,"abstract":"In this podcast, John Whyte, MD, MPH, the chief medical officer at WebMD, talks with host Mike Sacopulos about his career path and the role of WebMD in providing quality health information to the public. Whyte discusses the importance of health education and the benefits of more engaged, informed patients, the importance of separating fringe from cutting-edge medical information and ensuring that health information is reviewed by board-certified experts, and the impact of political dimensions on certain medical topics and the need to focus on the science behind medical issues. Finally, Whyte talks about the future of WebMD, which includes a focus on digital tools, artificial intelligence, and personalized medicine, as well as a shift towards prevention and the use of smart toilets and at-home urine tests.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"14 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141052083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Physician leaders frequently shrink from involving themselves in the finances of organizational strategy. The most common reasons include, “It’s not my area of expertise,” “Better to leave that to the finance department,” or “I don’t even understand the language spoken, so I can’t be of help.” However, their voice is important to the financial planning process for complex ambulatory services and their overall success.
{"title":"Physician Leaders’ Role in the Finances of Strategy","authors":"Daniel Zismer, Gary Schwartz, Elliot Zismer","doi":"10.55834/plj.5331213781","DOIUrl":"https://doi.org/10.55834/plj.5331213781","url":null,"abstract":"Physician leaders frequently shrink from involving themselves in the finances of organizational strategy. The most common reasons include, “It’s not my area of expertise,” “Better to leave that to the finance department,” or “I don’t even understand the language spoken, so I can’t be of help.” However, their voice is important to the financial planning process for complex ambulatory services and their overall success.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"11 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140084800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Improving the patient’s experience is not easy because it often requires a change in the overall culture of the healthcare organization. Including patient experience as one of the core components of a high-reliability transformational program ensures the organization gives it the attention it requires and unites every employee and every physician around the goal.
{"title":"Patient Experience and the CMO","authors":"Jason Golbin","doi":"10.55834/plj.9947100958","DOIUrl":"https://doi.org/10.55834/plj.9947100958","url":null,"abstract":"Improving the patient’s experience is not easy because it often requires a change in the overall culture of the healthcare organization. Including patient experience as one of the core components of a high-reliability transformational program ensures the organization gives it the attention it requires and unites every employee and every physician around the goal.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"79 16","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140085118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A physician boards the plane and sits down. Does that physician face risk beyond a plane crash? If there is a medical emergency in-flight, does the physician face moral/ethical/legal risk by acts of commission or omission in relation to the medical emergency? That may depend on whether the flight is within the United States or is an international flight. This uncertainty prompts the question: Do we need broader coverage for physicians in-flight and would legislation similar to the on-the-ground Good Samaritan law protect physicians who are passengers on a plane?
{"title":"The Physician in Flight: The Moral and Legal Responsibilities of Physicians When Present for In-Flight Medical Emergencies","authors":"Timothy Paterick, Sandy Sanbar","doi":"10.55834/plj.2808931576","DOIUrl":"https://doi.org/10.55834/plj.2808931576","url":null,"abstract":"A physician boards the plane and sits down. Does that physician face risk beyond a plane crash? If there is a medical emergency in-flight, does the physician face moral/ethical/legal risk by acts of commission or omission in relation to the medical emergency? That may depend on whether the flight is within the United States or is an international flight. This uncertainty prompts the question: Do we need broader coverage for physicians in-flight and would legislation similar to the on-the-ground Good Samaritan law protect physicians who are passengers on a plane?","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"56 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140085917","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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