Policy informatics is an emergent area of study that explores how information and communication technology can support policy making and governance. Policy informatics recognizes that more kinds, sources and volumes of information, coupled with evolving analytical and computational tools, present important opportunities to address increasingly complex social, political, and management problems. However, while new types and sources of information hold much promise for policy analysis, the specific characteristics of any particular government information resource strongly influences its fitness and usability for analytical purposes. We therefore contend that information itself should be a critical research topic in policy informatics. This poster presentation shows how different aspects of information conceptualization, management, quality, and use can affect its "fitness" for policy analysis.
{"title":"Understanding the value and limits of government information in policy informatics: a preliminary exploration","authors":"Natalie Helbig, Mana Nakashima, S. Dawes","doi":"10.1145/2307729.2307790","DOIUrl":"https://doi.org/10.1145/2307729.2307790","url":null,"abstract":"Policy informatics is an emergent area of study that explores how information and communication technology can support policy making and governance. Policy informatics recognizes that more kinds, sources and volumes of information, coupled with evolving analytical and computational tools, present important opportunities to address increasingly complex social, political, and management problems. However, while new types and sources of information hold much promise for policy analysis, the specific characteristics of any particular government information resource strongly influences its fitness and usability for analytical purposes. We therefore contend that information itself should be a critical research topic in policy informatics. This poster presentation shows how different aspects of information conceptualization, management, quality, and use can affect its \"fitness\" for policy analysis.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80475556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
David Lorenzi, Basit Shafiq, Jaideep Vaidya, Ghulam Nabi, Soon Ae Chun, V. Atluri
Digital government is universally gaining acceptance as the public becomes more technologically advanced. The government must embrace new technology to minimize costs and maximize utility of services to the taxpayer. While administrative services have been easily ported to the digital world, there are still many important citizen-centric services that have not yet been effectively migrated. Quick Response codes (QR codes) provide a means to effectively distribute many different varieties of information to the public. We propose a QR code system and a corresponding smartphone application for the U. S. National Park Service (NPS) with the goal of providing a new level of interactivity for the public. The focus is on developing a QR code waypoint system for park navigation, as well as incentivizing park use through gamification of site attractions. The system provides increased safety for park goers, disseminates information more effectively and accurately, and improves feedback between the NPS and the public.
{"title":"Using QR codes for enhancing the scope of digital government services","authors":"David Lorenzi, Basit Shafiq, Jaideep Vaidya, Ghulam Nabi, Soon Ae Chun, V. Atluri","doi":"10.1145/2307729.2307734","DOIUrl":"https://doi.org/10.1145/2307729.2307734","url":null,"abstract":"Digital government is universally gaining acceptance as the public becomes more technologically advanced. The government must embrace new technology to minimize costs and maximize utility of services to the taxpayer. While administrative services have been easily ported to the digital world, there are still many important citizen-centric services that have not yet been effectively migrated. Quick Response codes (QR codes) provide a means to effectively distribute many different varieties of information to the public. We propose a QR code system and a corresponding smartphone application for the U. S. National Park Service (NPS) with the goal of providing a new level of interactivity for the public. The focus is on developing a QR code waypoint system for park navigation, as well as incentivizing park use through gamification of site attractions. The system provides increased safety for park goers, disseminates information more effectively and accurately, and improves feedback between the NPS and the public.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85981837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Web 2.0 technologies allow a massive number of people to talk to government and governments increasingly want to hear from public. However, the available technology and automated tools enabling policy makers to make sense of large-scale data shared online are limited. This paper presents a research project called Supporting Collaborative Deliberation: Designing Consultation Portals for Deliberative Practices in Brazil (SCD-Brazil). The project aims at investigating how governments can make sense of large scale number of policy inputs received from citizens with the aid of online consultations forums. Based on the analysis of four government-run online consultation forums from Brazil, this research explores the use of technology in visualizing large-scale argumentation data for policy purposes, suggesting challenges and opportunities in promoting Internet-based policy forums to mediate how government and citizens make sense of democracy.
Web 2.0技术允许大量的人与政府对话，政府也越来越希望听到公众的声音。然而，使政策制定者能够理解在线共享的大规模数据的现有技术和自动化工具是有限的。本文提出了一个名为“支持协作审议:为巴西审议实践设计咨询门户”(SCD-Brazil)的研究项目。该项目旨在调查政府如何在在线咨询论坛的帮助下理解从公民那里收到的大量政策投入。基于对巴西四个政府运营的在线咨询论坛的分析，本研究探讨了技术在为政策目的可视化大规模论证数据中的应用，提出了促进基于互联网的政策论坛调解政府和公民如何理解民主的挑战和机遇。
{"title":"Designing argumentative metrics for online consultation portals in Brazil","authors":"Fabro Steibel, Elsa Estevez","doi":"10.1145/2307729.2307781","DOIUrl":"https://doi.org/10.1145/2307729.2307781","url":null,"abstract":"Web 2.0 technologies allow a massive number of people to talk to government and governments increasingly want to hear from public. However, the available technology and automated tools enabling policy makers to make sense of large-scale data shared online are limited. This paper presents a research project called Supporting Collaborative Deliberation: Designing Consultation Portals for Deliberative Practices in Brazil (SCD-Brazil). The project aims at investigating how governments can make sense of large scale number of policy inputs received from citizens with the aid of online consultations forums. Based on the analysis of four government-run online consultation forums from Brazil, this research explores the use of technology in visualizing large-scale argumentation data for policy purposes, suggesting challenges and opportunities in promoting Internet-based policy forums to mediate how government and citizens make sense of democracy.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85989066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Some government entities utilize nonprofit organizations because of their perceived affordability, quality and flexibility, but the majority of nonprofit organizations apply for government contracts without first evaluating the difficulty of the partnership. This study will explore the effect of E-government on contracted nonprofit organizations. The partnership between government agencies and two nonprofit organizations (Goodwill Industries and the Salvation Army) will be examined through a case study research approach that will provide insights into understanding the issues related to the E-Governance and nonprofit organization-government partnerships. Goodwill Industries and the Salvation Army were chosen for study because each has an established history of participating in nonprofit organization-government partnerships. The theoretical framework for this study is Fulk and DeSanctis 's theory from Articulation of Communication Technology and Organizational Form.
{"title":"Nonprofit organizations-government partnerships: how the digital era can simplify the process","authors":"Ron Finnell, Tiffany Brown, John Osae-Kwapong","doi":"10.1145/2307729.2307771","DOIUrl":"https://doi.org/10.1145/2307729.2307771","url":null,"abstract":"Some government entities utilize nonprofit organizations because of their perceived affordability, quality and flexibility, but the majority of nonprofit organizations apply for government contracts without first evaluating the difficulty of the partnership. This study will explore the effect of E-government on contracted nonprofit organizations. The partnership between government agencies and two nonprofit organizations (Goodwill Industries and the Salvation Army) will be examined through a case study research approach that will provide insights into understanding the issues related to the E-Governance and nonprofit organization-government partnerships. Goodwill Industries and the Salvation Army were chosen for study because each has an established history of participating in nonprofit organization-government partnerships. The theoretical framework for this study is Fulk and DeSanctis 's theory from Articulation of Communication Technology and Organizational Form.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91508889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In order to increase collaboration, transparency and public participation in U. S. government, agencies are increasingly using online dialogue tools to get feedback and information from the public about new policies, programs and other initiatives. This panel will talk about the successes and lessons learned from three government agencies that have experience using online dialogue tools. Attendees of this program will takeaway best practices, troubleshooting tips and other expert information on setting up public dialogues in the government.
{"title":"Comparative perspectives on public dialogues in the federal government","authors":"Lisa Nelson, J. Parcell","doi":"10.1145/2307729.2307773","DOIUrl":"https://doi.org/10.1145/2307729.2307773","url":null,"abstract":"In order to increase collaboration, transparency and public participation in U. S. government, agencies are increasingly using online dialogue tools to get feedback and information from the public about new policies, programs and other initiatives. This panel will talk about the successes and lessons learned from three government agencies that have experience using online dialogue tools. Attendees of this program will takeaway best practices, troubleshooting tips and other expert information on setting up public dialogues in the government.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90193860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper details an application to monitor noise in a city. The soundscape application involves capturing of audio data using user's mobile phone, extracting the features and posting the same to the backend, running analytics on the same and then displaying it using a legend-based heat-map on a dashboard. This application can be widely used by the government to check noise pollution and to alert authorities of protests, terrorist attacks and other mass-destructible calamities.
{"title":"City soundscape","authors":"Priyanka Sinha, Avik Ghose, C. Bhaumik","doi":"10.1145/2307729.2307793","DOIUrl":"https://doi.org/10.1145/2307729.2307793","url":null,"abstract":"This paper details an application to monitor noise in a city. The soundscape application involves capturing of audio data using user's mobile phone, extracting the features and posting the same to the backend, running analytics on the same and then displaying it using a legend-based heat-map on a dashboard. This application can be widely used by the government to check noise pollution and to alert authorities of protests, terrorist attacks and other mass-destructible calamities.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80777003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Ramon Gil-Garcia, Rodrigo Sandoval-Almazán, Leonardo F. Vivanco, Dolores E. Luna, L. Luna-Reyes
This poster describes the progress of the project entitled "Inter-Organizational Collaboration and Performance of the State E-Government Portals in Mexico". One year ago, we presented the general perspective and research strategy of this project, including the problem, the context, the objectives, and its main stages. Here we present the status and some preliminary results of the empirical phases of the project: (1) interviews, (2) case studies, (3) focus groups, and (4) survey.
{"title":"Inter-organizational collaboration and performance of state e-government portals in Mexico: a progress report","authors":"J. Ramon Gil-Garcia, Rodrigo Sandoval-Almazán, Leonardo F. Vivanco, Dolores E. Luna, L. Luna-Reyes","doi":"10.1145/2307729.2307788","DOIUrl":"https://doi.org/10.1145/2307729.2307788","url":null,"abstract":"This poster describes the progress of the project entitled \"Inter-Organizational Collaboration and Performance of the State E-Government Portals in Mexico\". One year ago, we presented the general perspective and research strategy of this project, including the problem, the context, the objectives, and its main stages. Here we present the status and some preliminary results of the empirical phases of the project: (1) interviews, (2) case studies, (3) focus groups, and (4) survey.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87412631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this poster presentation, the author describes the adaptive case management (ACM) and how this could be used in the government policy office. The advantages of ACM are better knowledge management and more effective work process than traditional business process management.
{"title":"Adaptive case management for the government policy office","authors":"W. Brantley","doi":"10.1145/2307729.2307779","DOIUrl":"https://doi.org/10.1145/2307729.2307779","url":null,"abstract":"In this poster presentation, the author describes the adaptive case management (ACM) and how this could be used in the government policy office. The advantages of ACM are better knowledge management and more effective work process than traditional business process management.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83288533","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Guardian ad Litem (GAL) programs represent one example of new hybrid models of governmental organizations in which citizen volunteers participate with staff in delivering services. Information and communication technologies (ICT) also increasingly play a role in distributing e-government information to citizens. This study used a web-based survey to examine adoption of and intent to use ICT among citizen volunteers, staff and other stakeholders within Florida's GAL program. Constructs based on Davis' Technology Acceptance Model (TAM) [10] were tested in analyzing survey results, and found to provide a solid foundation for evaluating stakeholder use of online technologies.
{"title":"The adoption of online technology by volunteer-based organizations: the case of a state Guardian ad Litem program","authors":"Jisue Lee, C. Hinnant, Lorri M. Mon","doi":"10.1145/2307729.2307786","DOIUrl":"https://doi.org/10.1145/2307729.2307786","url":null,"abstract":"Guardian ad Litem (GAL) programs represent one example of new hybrid models of governmental organizations in which citizen volunteers participate with staff in delivering services. Information and communication technologies (ICT) also increasingly play a role in distributing e-government information to citizens. This study used a web-based survey to examine adoption of and intent to use ICT among citizen volunteers, staff and other stakeholders within Florida's GAL program. Constructs based on Davis' Technology Acceptance Model (TAM) [10] were tested in analyzing survey results, and found to provide a solid foundation for evaluating stakeholder use of online technologies.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81545802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Relational contract is often regarded as compliments to economic contract. It provides support for collaboration stability. In some public service projects where strict economic contracts among partners are missing, it is necessary to find out the key contributors for stable collaborations and how these factors work in such situation. District medical collaboration platform in China is chosen as the subject of research in this study. According to survey results, it is found that both relational contract and government support have significant influence on stable collaboration. Furthermore, motivation for self-achievement and formal relationship development are key contributors for relational contract; and government policy on promoting public health service, government investment and intervention in the platform development are notable ingredients of government support. The results could be used to promote stable collaboration in public service projects.
{"title":"Relational contract, government support and stable collaboration: an empirical research on district medical collaboration platform in China","authors":"Jing You, Jing Zhang","doi":"10.1145/2307729.2307762","DOIUrl":"https://doi.org/10.1145/2307729.2307762","url":null,"abstract":"Relational contract is often regarded as compliments to economic contract. It provides support for collaboration stability. In some public service projects where strict economic contracts among partners are missing, it is necessary to find out the key contributors for stable collaborations and how these factors work in such situation. District medical collaboration platform in China is chosen as the subject of research in this study. According to survey results, it is found that both relational contract and government support have significant influence on stable collaboration. Furthermore, motivation for self-achievement and formal relationship development are key contributors for relational contract; and government policy on promoting public health service, government investment and intervention in the platform development are notable ingredients of government support. The results could be used to promote stable collaboration in public service projects.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86141739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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