Joonsuk Park, Sally Klingel, Claire Cardie, Mary J. Newhart, Cynthia Farina, Joan-Josep Vallbé
This paper describes the use of facilitative moderation strategies in an online rulemaking public participation system. Rulemaking is one of the U. S. government's most important policymaking methods. Although broad transparency and participation rights are part of its legal structure, significant barriers prevent effective engagement by many groups of interested citizens. Regulation Room, an experimental open-government partnership between academic researchers and government agencies, is a socio-technical participation system that uses multiple methods to lower potential barriers to broader participation. To encourage effective individual comments and productive group discussion in Regulation Room, we adapt strategies for facilitative human moderation originating from social science research in deliberative democracy and alternative dispute resolution [24, 1, 18, 14] for use in the demanding online participation setting of eRulemaking. We develop a moderation protocol, deploy it in "live" Department of Transportation (DOT) rulemakings, and provide an initial analysis of its use through a manual coding of all moderator interventions with respect to the protocol. We then investigate the feasibility of automating the moderation protocol: we employ annotated data from the coding project to train machine learning-based classifiers to identify places in the online discussion where human moderator intervention is required. Though the trained classifiers only marginally outperform the baseline, the improvement is statistically significant in spite of limited data and a very basic feature set, which is a promising result.
{"title":"Facilitative moderation for online participation in eRulemaking","authors":"Joonsuk Park, Sally Klingel, Claire Cardie, Mary J. Newhart, Cynthia Farina, Joan-Josep Vallbé","doi":"10.1145/2307729.2307757","DOIUrl":"https://doi.org/10.1145/2307729.2307757","url":null,"abstract":"This paper describes the use of facilitative moderation strategies in an online rulemaking public participation system. Rulemaking is one of the U. S. government's most important policymaking methods. Although broad transparency and participation rights are part of its legal structure, significant barriers prevent effective engagement by many groups of interested citizens. Regulation Room, an experimental open-government partnership between academic researchers and government agencies, is a socio-technical participation system that uses multiple methods to lower potential barriers to broader participation. To encourage effective individual comments and productive group discussion in Regulation Room, we adapt strategies for facilitative human moderation originating from social science research in deliberative democracy and alternative dispute resolution [24, 1, 18, 14] for use in the demanding online participation setting of eRulemaking. We develop a moderation protocol, deploy it in \"live\" Department of Transportation (DOT) rulemakings, and provide an initial analysis of its use through a manual coding of all moderator interventions with respect to the protocol. We then investigate the feasibility of automating the moderation protocol: we employ annotated data from the coding project to train machine learning-based classifiers to identify places in the online discussion where human moderator intervention is required. Though the trained classifiers only marginally outperform the baseline, the improvement is statistically significant in spite of limited data and a very basic feature set, which is a promising result.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90956496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Launched in August 2010, OpenAccessPhilly is a movement created around the intersection of innovation, technology, and civic participation in Philadelphia, PA. The project ecompasses components initiated by government as well as small and large companies, non-profits, grant making foundations, and organizations outside of Philadelphia. It focuses on the four tracks of civic participation, digital inclusion, free flow of information, and cultivation of the regional infotec economy. This panel discussion will feature speakers who will address this initiative from multiple perspectives.
{"title":"OpenAccessPhilly: technology and innovation for an open, transparent, and participatory Philadelphia","authors":"Jeff Friedman","doi":"10.1145/2307729.2307775","DOIUrl":"https://doi.org/10.1145/2307729.2307775","url":null,"abstract":"Launched in August 2010, OpenAccessPhilly is a movement created around the intersection of innovation, technology, and civic participation in Philadelphia, PA. The project ecompasses components initiated by government as well as small and large companies, non-profits, grant making foundations, and organizations outside of Philadelphia. It focuses on the four tracks of civic participation, digital inclusion, free flow of information, and cultivation of the regional infotec economy. This panel discussion will feature speakers who will address this initiative from multiple perspectives.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79836664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this paper is to propose a research agenda for measuring the virtuality of US federal public sector organizations. Much of the e-Government literature has focused on service delivery. This paper moves the discussion to the administrative side of the equation and develops a research agenda that focuses attention to the real or perceived impact of IT on the day-to-day functions (structure and process) of the public sector. Building on Fountain's framework of virtual bureaucracy, a multi-case study method using operational indicators of virtual public sector organizations in conjunction with enterprise architecture analysis is discussed.
{"title":"A research proposal: initial development of operational indicators for measuring US federal public sector organization virtuality","authors":"Patrick W. Johnson","doi":"10.1145/2307729.2307780","DOIUrl":"https://doi.org/10.1145/2307729.2307780","url":null,"abstract":"The purpose of this paper is to propose a research agenda for measuring the virtuality of US federal public sector organizations. Much of the e-Government literature has focused on service delivery. This paper moves the discussion to the administrative side of the equation and develops a research agenda that focuses attention to the real or perceived impact of IT on the day-to-day functions (structure and process) of the public sector. Building on Fountain's framework of virtual bureaucracy, a multi-case study method using operational indicators of virtual public sector organizations in conjunction with enterprise architecture analysis is discussed.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75306421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This year, dg.o presents as keynote speakers Dr. Donald F. Kettl, Dean from the School of Public Policy at the University of Maryland, Randeep Sudan, Lead ICT Policy Specialist for the Information and Communication Technologies (ICT) Sector at the World Bank, and Chris Vein, Deputy Chief Technology Officer, Government Innovation, the Office of Science and Technology Policy, The White House.
今年，dg。o将邀请马里兰大学公共政策学院院长Donald F. Kettl博士、世界银行信息和通信技术(ICT)部门首席信息通信技术政策专家Randeep Sudan和白宫科技政策办公室政府创新副首席技术官Chris Vein作为主旨演讲嘉宾。
{"title":"Plenary keynote speakers","authors":"D. Kettl","doi":"10.1145/2307729.2307730","DOIUrl":"https://doi.org/10.1145/2307729.2307730","url":null,"abstract":"This year, dg.o presents as keynote speakers Dr. Donald F. Kettl, Dean from the School of Public Policy at the University of Maryland, Randeep Sudan, Lead ICT Policy Specialist for the Information and Communication Technologies (ICT) Sector at the World Bank, and Chris Vein, Deputy Chief Technology Officer, Government Innovation, the Office of Science and Technology Policy, The White House.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2012-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83555639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper describes a collaborative effort to develop tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for the effort and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and on the information that must be represented to support this tailoring.
{"title":"Automatically generating citizen-focused brochures for public administration","authors":"N. Colineau, Cécile Paris, Keith Vander Linden","doi":"10.1145/2037556.2037559","DOIUrl":"https://doi.org/10.1145/2037556.2037559","url":null,"abstract":"This paper describes a collaborative effort to develop tailored informational brochures describing the programs offered by a public administration agency to the public it serves. The goal is to better communicate with the public by moving from brochures written for generic audiences, which must include careful discussions of the conditions distinguishing the various constituencies within the generic audience, to brochures written for individuals, which can be personalised to focus on the information relevant to one reader. This paper presents a scoping study that identified key requirements for the effort and a prototype application developed in response to the study. The paper pays particular attention to the forms of document tailoring appropriate in the eGovernment domain and on the information that must be represented to support this tailoring.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2011-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85425671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.
{"title":"Technical foundations to cut down administrative red tape: the case of the Canton of Vaud","authors":"O. Glassey, Sophie Pichaureaux","doi":"10.1145/2037556.2037585","DOIUrl":"https://doi.org/10.1145/2037556.2037585","url":null,"abstract":"In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2011-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81321284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Transnational networks involving government are emerging as an important feature of international relations. These networks generally involve public sector professionals and other actors in various domains acting at the sub-national level to share knowledge and information in order to better understand or address a problem that crosses national boundaries. These Transnational Public Sector Knowledge Networks (TPSKNs) are becoming increasingly important to address critical global issues and problems such as environmental quality or market regulation. While these networks are growing in number and diversity, so far we know little about the nature of these efforts and the factors that may promote or hinder their success. This panel focuses on TPSKNs as an emerging area within the domain of Digital Government (DG) research and practice. It highlights some of the challenges of conducting research in this area - particularly research that is both theoretically solid and useful to government. Panelists will share their goals and experiences from several such efforts and discuss with the audience the lessons learned so far and the future prospects for conducting this kind of work in the future.
{"title":"Transnational digital government research collaborations: purpose, value, challenges","authors":"S. Dawes, G. Burke, Mohammed A. Gharawi","doi":"10.1145/2037556.2037626","DOIUrl":"https://doi.org/10.1145/2037556.2037626","url":null,"abstract":"Transnational networks involving government are emerging as an important feature of international relations. These networks generally involve public sector professionals and other actors in various domains acting at the sub-national level to share knowledge and information in order to better understand or address a problem that crosses national boundaries. These Transnational Public Sector Knowledge Networks (TPSKNs) are becoming increasingly important to address critical global issues and problems such as environmental quality or market regulation. While these networks are growing in number and diversity, so far we know little about the nature of these efforts and the factors that may promote or hinder their success. This panel focuses on TPSKNs as an emerging area within the domain of Digital Government (DG) research and practice. It highlights some of the challenges of conducting research in this area - particularly research that is both theoretically solid and useful to government. Panelists will share their goals and experiences from several such efforts and discuss with the audience the lessons learned so far and the future prospects for conducting this kind of work in the future.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2011-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87908123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, we summarize the purpose, strategy, and state of development of the Betaville "Masssively Participatory" online platform for art, design, and planning applications currently under joint development at the Brooklyn Expeirmental Media Center of the Polytechnic Institute of New York University and the M2C Institut für angewandte Medienforschung at the Technical University of Bremen, to introduce a panel discussion about Betaville as a next-generation participatory/e-governance platform at the 12th Annual International Conference on Digital Government Research (dg.o 2011), Digital Government Innovation in Challenging Times.
在本文中，我们总结了Betaville“大规模参与式”艺术、设计和规划应用在线平台的目的、策略和发展状况，该平台目前由纽约大学理工学院布鲁克林实验媒体中心和不来梅工业大学M2C研究所 r angewandte Medienforschung联合开发。在第12届国际数码政府研究年会(简称“数码政府研究年会”)上介绍有关Betaville作为下一代参与式/电子政务平台的专题讨论。(2011)，挑战时代的数字政府创新。
{"title":"Massively participatory urban planning and design tools and process: the Betaville project","authors":"C. Skelton, M. Koplin, V. Cipolla","doi":"10.1145/2037556.2037624","DOIUrl":"https://doi.org/10.1145/2037556.2037624","url":null,"abstract":"In this paper, we summarize the purpose, strategy, and state of development of the Betaville \"Masssively Participatory\" online platform for art, design, and planning applications currently under joint development at the Brooklyn Expeirmental Media Center of the Polytechnic Institute of New York University and the M2C Institut für angewandte Medienforschung at the Technical University of Bremen, to introduce a panel discussion about Betaville as a next-generation participatory/e-governance platform at the 12th Annual International Conference on Digital Government Research (dg.o 2011), Digital Government Innovation in Challenging Times.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2011-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88468923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Martínez, L. Luna-Reyes, Dolores E. Luna, J. Ramon Gil-Garcia, Rodrigo Sandoval-Almazán
During the last years, we have been assessing the development of Internet State Portals in Mexico. These observations suggest that in many cases, the transition between governor terms is not always easy to manage, and in several cases we have observed important reductions of functionality in the new versions of the portals. In this poster we compare the performance of the Web Portal of the State of Puebla in Mexico, through user-centered design techniques, specifically usability testing. Results show that, contrary to our expectations, the Puebla portal improved its usability from this point of view. Further research will involve interviews with the main actors in the transition process to better understand the main factors involved in this successful transition.
{"title":"Comparing usability of government web portals during governor change of terms","authors":"S. Martínez, L. Luna-Reyes, Dolores E. Luna, J. Ramon Gil-Garcia, Rodrigo Sandoval-Almazán","doi":"10.1145/2037556.2037609","DOIUrl":"https://doi.org/10.1145/2037556.2037609","url":null,"abstract":"During the last years, we have been assessing the development of Internet State Portals in Mexico. These observations suggest that in many cases, the transition between governor terms is not always easy to manage, and in several cases we have observed important reductions of functionality in the new versions of the portals. In this poster we compare the performance of the Web Portal of the State of Puebla in Mexico, through user-centered design techniques, specifically usability testing. Results show that, contrary to our expectations, the Puebla portal improved its usability from this point of view. Further research will involve interviews with the main actors in the transition process to better understand the main factors involved in this successful transition.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2011-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75451245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The success of innovative e-participation solutions depends heavily on the organizational planning and the incorporation of such initiatives into the different stages of the policy life-cycle. E-participation often demands to introduce new participation facilities into the traditional processes of policy formulation and decision making. Accommodating the various requirements from distinct perspectives calls for a holistic engineering approach for e-participation systems analysis and design. Enterprise Architectures (EA) have evolved in information systems research as an approach to give guidance in developing complex socio-technical systems. This paper analyses the application of EA frameworks in the context of e-participation. First, e-participation domain and implementation models are introduced to identify crucial tasks in e-participation project development and implementation. Related to the tasks identified, three EA frameworks are analyzed: Zachman Framework, TOGAF, and ARIS. We explain how EA frameworks can support the development and implementation of e-participation projects and argue finally the needs for a reference framework for e-participation.
{"title":"Analysis of enterprise architecture frameworks in the context of e-participation","authors":"Sabrina Scherer, M. Wimmer","doi":"10.1145/2037556.2037571","DOIUrl":"https://doi.org/10.1145/2037556.2037571","url":null,"abstract":"The success of innovative e-participation solutions depends heavily on the organizational planning and the incorporation of such initiatives into the different stages of the policy life-cycle. E-participation often demands to introduce new participation facilities into the traditional processes of policy formulation and decision making. Accommodating the various requirements from distinct perspectives calls for a holistic engineering approach for e-participation systems analysis and design. Enterprise Architectures (EA) have evolved in information systems research as an approach to give guidance in developing complex socio-technical systems. This paper analyses the application of EA frameworks in the context of e-participation. First, e-participation domain and implementation models are introduced to identify crucial tasks in e-participation project development and implementation. Related to the tasks identified, three EA frameworks are analyzed: Zachman Framework, TOGAF, and ARIS. We explain how EA frameworks can support the development and implementation of e-participation projects and argue finally the needs for a reference framework for e-participation.","PeriodicalId":93488,"journal":{"name":"Proceedings of the ... International Conference on Digital Government Research. International Conference on Digital Government Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2011-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79679713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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