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Company Location, Business Environment and Digital Maturity as Drivers of Environmental Innovation in Business 企业区位、商业环境和数字成熟度:商业环境创新的驱动因素
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-17 DOI: 10.1002/bse.70539
Carlos de las Heras‐Rosas, Juan Herrera‐Ballesteros, Pedro Mota Veiga, Rui Silva Rodrigues
Environmental protection has emerged as a global priority in the contemporary context. As pivotal actors in the transition towards sustainable development, companies play a crucial role through the adoption of environmental innovations. This study investigates how organisational characteristics—specifically geographical location, business environment and digital maturity—influence the adoption of environmental innovations, employing machine learning models to develop a robust predictive framework. Although previous research has highlighted the relevance of these factors, their specific dynamics and interactions remain insufficiently explored. Drawing on data from Flash Eurobarometer 486, which comprises information from 16,365 firms across 27 EU Member States and 12 additional countries, this analysis examines how geographical context and internal capabilities shape environmental innovation performance, with particular attention given to the moderating role of firm size. The study leverages machine learning algorithms, including logistic regression, random forests and gradient boosting machines, to capture complex relationships and address challenges such as overfitting. The results demonstrate that location, business environment and digital maturity significantly influence environmental innovation. Moreover, company size moderates these relationships, either amplifying or attenuating their effects, thus providing a nuanced understanding of how firms can optimise their characteristics to advance sustainable practices. By integrating machine learning techniques into the analysis, this research contributes to the literature on environmental innovation by offering a systematic approach to identifying key drivers. These findings hold critical implications for policymakers and business leaders seeking to enhance sustainability through innovation.
在当代背景下,环境保护已成为全球的优先事项。作为向可持续发展过渡的关键行动者,公司通过采用环境创新发挥着至关重要的作用。本研究探讨了组织特征——特别是地理位置、商业环境和数字成熟度——如何影响环境创新的采用,采用机器学习模型来开发一个强大的预测框架。虽然以前的研究强调了这些因素的相关性,但它们的具体动态和相互作用仍然没有得到充分的探索。根据Flash Eurobarometer 486的数据,该数据包括来自27个欧盟成员国和12个其他国家的16,365家公司的信息,该分析考察了地理环境和内部能力如何影响环境创新绩效,并特别关注了公司规模的调节作用。该研究利用机器学习算法,包括逻辑回归、随机森林和梯度增强机器,来捕捉复杂的关系,并解决过拟合等挑战。结果表明,区位、商业环境和数字化成熟度对环境创新有显著影响。此外,公司规模调节了这些关系,放大或减弱了它们的影响,从而为企业如何优化其特征以推进可持续实践提供了细致的理解。通过将机器学习技术整合到分析中,本研究通过提供识别关键驱动因素的系统方法,为环境创新的文献做出了贡献。这些发现对寻求通过创新提高可持续性的政策制定者和商业领袖具有重要意义。
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引用次数: 0
Circular Economy Pathways for Airport Climate Change Mitigation 缓解机场气候变化的循环经济途径
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-16 DOI: 10.1002/bse.70555
Michele Oppioli, Davide Calandra, Federico Lanzalonga, Paolo Biancone
Airport operators face growing climate‐change pressures; the circular economy offers pathways to reduce impacts and recover resources. We examine how airport operators apply the circular economy in practice. We use an exploratory qualitative multicase design based on practitioner‐generated documents (e.g., press releases and sustainability reports) retrieved via Nexis Uni (2007–2024; N = 216). Inductive coding in ATLAS.ti and semantic concept mapping with Leximancer enable cross‐case comparison. The analysis highlights decarbonisation roadmaps (renewables, electrification), sustainable aviation fuels and aircraft innovation, governance and stakeholder engagement, and 5R resource loops across operations and supply chains. The findings systematise circular‐economy practices in a complex infrastructure setting and clarify airport operators' roles within multilevel governance. The study offers actionable cues for managers and policymakers.
机场运营商面临越来越大的气候变化压力;循环经济提供了减少影响和回收资源的途径。我们研究了机场运营商如何在实践中应用循环经济。我们使用探索性定性多案例设计,该设计基于通过Nexis Uni检索的从业者生成的文件(例如,新闻稿和可持续发展报告)(2007-2024;N = 216)。ATLAS中的感应编码。使用lexximancer的ti和语义概念映射支持跨案例比较。该分析强调了脱碳路线图(可再生能源、电气化)、可持续航空燃料和飞机创新、治理和利益相关者参与,以及跨运营和供应链的5R资源循环。研究结果将复杂基础设施环境中的循环经济实践系统化,并阐明了机场运营商在多层次治理中的角色。这项研究为管理者和政策制定者提供了可行的线索。
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引用次数: 0
Significant Factors and Challenges Affecting Remanufacturing Business Adoption at an Industrial Scale: A Systematic Review 影响工业规模再制造业务采用的重要因素与挑战:系统回顾
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-16 DOI: 10.1002/bse.70508
Muhammad Omair, Andreas Christensen, Brian Vejrum Waehrens
Remanufacturing is considered a highly effective strategy within the circular economy by researchers due to its economic and environmental advantages, as it converts end‐of‐use products (EOUPs) into new‐like products. However, managers often encounter difficulties in adopting and integrating remanufacturing into their businesses, mainly because of complex reverse logistics, the lack of a takeback system, and poor supply chain infrastructure. The current legislation, customers' awareness, and competitive advantages compelled firms to adopt remanufacturing businesses; however, this transformation is challenging to operationalize and scale up for a profitable business because the firm itself is responsible for the supply (by acquiring used products from unknown customers) and market (while ensuring consumer trust in remanufactured products). This scenario has drawn the attention of researchers and experts to identify the significant factors affecting businesses that adopt remanufacturing, as well as the challenges associated with it. Currently, the literature investigates significant factors affecting remanufacturing, but it is fragmented and focuses on specific processes without providing businesses with clear guidance on identifying, adopting, and scaling up remanufacturing. Therefore, a systematic review is required to provide a holistic overview that integrates these significant factors into a framework for remanufacturing transition and scalability. This review systematically examined 67 research articles and applied Gioia's methodology to identify 13 significant factors related to business framework conditions, organizational capabilities, and operational performance in remanufacturing practices. A strategic framework is developed by integrating significant factors to guide manufacturers in understanding the contextual requirements for successfully adopting remanufacturing, operationalizing it, and advancing it to an industrial‐scale business.
由于其经济和环境优势,再制造被研究人员认为是循环经济中非常有效的策略,因为它将使用终端产品(EOUPs)转化为新的类似产品。然而,管理者在采用再制造并将其整合到业务中经常遇到困难,主要原因是复杂的逆向物流、缺乏回收系统以及供应链基础设施薄弱。现行立法、消费者意识和竞争优势促使企业采取再制造业务;然而,这种转变对于一个有利可图的企业来说是具有挑战性的,因为公司本身负责供应(通过从未知的客户那里获取二手产品)和市场(同时确保消费者对再制造产品的信任)。这一情景引起了研究人员和专家的注意,以确定影响采用再制造的企业的重要因素,以及与之相关的挑战。目前,文献对影响再制造的重要因素进行了研究,但这些研究是碎片化的,并且侧重于具体的过程,没有为企业提供识别、采用和扩大再制造的明确指导。因此,需要一个系统的回顾来提供一个整体的概述,将这些重要的因素集成到再制造转换和可扩展性的框架中。本综述系统地检查了67篇研究文章,并应用Gioia的方法确定了与再制造实践中的业务框架条件、组织能力和运营绩效相关的13个重要因素。通过整合重要因素来制定战略框架,以指导制造商了解成功采用再制造、实施再制造并将其推进到工业规模业务的背景要求。
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引用次数: 0
The Impact of FinTech on Environmental Sustainability: Empirical Evidence Based on a Novel FinTech Index 金融科技对环境可持续性的影响:基于新型金融科技指数的经验证据
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-13 DOI: 10.1002/bse.70546
Umut Uzar, Ömer Faruk Kömürcüoğlu, Elif Duygu Kömürcüoğlu
This study seeks to offer fresh evidence on the relationship between FinTech development and environmental sustainability. Traditional approaches that measure welfare solely through economic indicators often overlook environmental costs, underscoring the need for a more comprehensive and inclusive evaluation framework. Accordingly, this work examines the outcome of FinTech on environmental degradation using a panel dataset covering 20 countries from 2012 to 2022. Two distinct environmental indicators—CO₂ emissions and ecological footprint—are employed to ensure a robust assessment. Additionally, income level, total energy consumption and renewable energy usage are incorporated into the model as control variables. The analysis is based on the method of moments quantile regression, while the robustness of the outcomes is verified through the Driscoll–Kraay estimator. Causal relationships are further explored using the Dumitrescu–Hurlin panel causality test. The research's original contribution lies in the construction of an innovative FinTech index focused on payment services, enabling a nuanced analysis of FinTech's multidimensional structure within an environmental context. The study shows that FinTech has the capacity to improve environmental performance, emphasizing a potential alignment between digital finance and ecological protection. Furthermore, the results indicate that income level and total energy consumption exacerbate environmental pressure, whereas the use of renewable energy contributes to its mitigation. These outcomes provide crucial insights for decision‐makers interested in advancing environmentally sustainable financial policies.
本研究旨在为金融科技发展与环境可持续性之间的关系提供新的证据。仅通过经济指标衡量福利的传统方法往往忽视了环境成本,强调需要一个更全面和更具包容性的评价框架。因此,本研究使用涵盖2012年至2022年20个国家的面板数据集考察了金融科技对环境退化的影响。两个不同的环境指标——二氧化碳排放量和生态足迹——被用来确保一个可靠的评估。此外,收入水平、总能源消耗和可再生能源使用作为控制变量纳入模型。分析基于矩分位数回归方法,并通过Driscoll-Kraay估计量验证结果的鲁棒性。使用dumitrescup - hurlin面板因果关系检验进一步探讨因果关系。该研究的原创性贡献在于构建了一个专注于支付服务的创新金融科技指数,从而能够在环境背景下对金融科技的多维结构进行细致入微的分析。研究表明,金融科技具有改善环境绩效的能力,强调了数字金融与生态保护之间的潜在一致性。收入水平和总能源消耗加剧了环境压力,而可再生能源的使用有助于缓解环境压力。这些结果为有意推进环境可持续金融政策的决策者提供了重要见解。
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引用次数: 0
Pathways to Sustainable Competitive Advantage: Integrating Firm‐Level Sustainability Targets, Eco‐Innovation, and Sustainable Governance for Circular Business Transformation 可持续竞争优势之路:整合公司层面的可持续发展目标、生态创新和循环业务转型的可持续治理
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-13 DOI: 10.1002/bse.70531
Abednego Osei, Joseph Owusu Amoah
As global industries confront escalating environmental pressures, translating corporate sustainability ambitions into measurable circular outcomes has become increasingly essential. This study investigates how firm‐level sustainability targets (FST) drive the adoption of circular business strategies (CBS) among manufacturing firms in BRICS countries, where rapid industrialization intersects with institutional diversity and sustainability constraints. Grounded in the resource‐based view and strategic fit theory, the study proposes an integrated framework in which eco‐innovation mediates, and sustainable governance moderates, the FST–CBS relationship. Using a panel dataset of 789 listed manufacturing firms from 2010 to 2023, the study applies a dynamic panel generalized method of moments (GMM) estimation with additional instrumental variables to address potential endogeneity and enhance the robustness of the results. The findings reveal that FST significantly enhances circular adoption but follows a nonlinear pattern, indicating an optimal threshold beyond which excessive targets may strain resources and reduce strategic effectiveness. Eco‐innovation emerges as a key mechanism translating sustainability intent into operational circular practices, while strong governance further amplifies this effect. Heterogeneity analyses across industries, countries, and ownership structures reveal that the sustainability–circularity nexus is shaped by contextual and institutional factors. The study contributes novel empirical evidence on how strategic sustainability alignment and governance capabilities jointly determine the effectiveness of circular transformation. It offers actionable insights, urging firms to balance ambition with capacity and policymakers to strengthen ESG disclosure, incentivize innovation, and embed governance reforms that foster credible and scalable circular transitions within and beyond the BRICS economies.
随着全球工业面临不断升级的环境压力,将企业的可持续发展目标转化为可衡量的循环成果变得越来越重要。本研究探讨了企业层面的可持续发展目标(FST)如何推动金砖国家制造业企业采用循环商业战略(CBS),这些国家的快速工业化与制度多样性和可持续性约束相交叉。基于资源基础观点和战略契合理论,本研究提出了一个综合框架,其中生态创新调节了FST-CBS关系,可持续治理调节了FST-CBS关系。本文利用2010 - 2023年789家制造业上市公司的面板数据集,采用动态面板广义矩量法(GMM)估计,并引入额外的工具变量,以解决潜在的内生性问题,增强结果的鲁棒性。研究结果表明,FST显著提高了循环采用,但遵循非线性模式,表明存在一个最佳阈值,超过该阈值,过多的目标可能会使资源紧张并降低战略有效性。生态创新是将可持续发展意图转化为可操作循环实践的关键机制,而强有力的治理进一步放大了这一效应。跨行业、国家和所有权结构的异质性分析表明,可持续性与循环性之间的关系是由环境和制度因素决定的。该研究为战略可持续性调整和治理能力如何共同决定循环转型的有效性提供了新的实证证据。报告提供了可行的见解,敦促企业在雄心与能力之间取得平衡,敦促政策制定者加强ESG信息披露,激励创新,并实施治理改革,促进金砖国家经济体内外可信和可扩展的循环转型。
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引用次数: 0
The Association Between Green HRM Practices and Employees' Eco‐Friendly Behavior 绿色人力资源管理实践与员工生态友好行为的关系
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-13 DOI: 10.1002/bse.70532
Erdem Baydeniz, Beyza Erer, Cemal Iyem
This study investigates the associations between green human resource management (GHRM) practices and employees' eco‐friendly behavior (EEFB) within hospitality organizations. Drawing on social exchange theory (SET) and self‐determination theory (SDT), the research empirically tests a framework that incorporates organizational identification and environmental consciousness as parallel mediators and supervisory green support (SGS) as a contextual moderator. Data were collected from 385 hotel employees using a two‐wave time‐lagged survey design, and the model was analyzed with partial least squares structural equation modeling (PLS‐SEM). The findings indicate that GHRM practices are positively associated with organizational identification and environmental consciousness. Among the mediating mechanisms, organizational identification significantly mediates the association between GHRM practices and eco‐friendly behavior, whereas environmental consciousness does not significantly mediate behavioral outcomes, consistent with the well‐documented gap between environmental attitudes and enacted behaviors in organizational settings. Furthermore, SGS exhibits a statistically significant moderation effect that attenuates the GHRM–EEFB association, indicating that higher levels of SGS are associated with a weaker positive link between formal GHRM practices and employees' discretionary eco‐friendly actions. Interpreted through SDT, this pattern is consistent with contexts in which supervisory “support” may be enacted or perceived as controlling rather than autonomy‐supportive, thereby dampening intrinsic motivation and weakening the behavioral impact of GHRM. Overall, the results highlight the greater behavioral salience of identity‐based mechanisms over awareness‐based mechanisms and underscore the importance of the perceived quality of supervisory enactment in shaping how organizational green signals translate into EEFB in service contexts.
本研究探讨了酒店组织中绿色人力资源管理(GHRM)实践与员工生态友好行为(EEFB)之间的关系。利用社会交换理论(SET)和自我决定理论(SDT),本研究实证检验了一个将组织认同和环境意识作为平行中介、监管绿色支持(SGS)作为情境调节因子的框架。采用两波时间滞后调查设计对385名酒店员工进行了数据收集,并采用偏最小二乘结构方程模型(PLS‐SEM)对模型进行了分析。研究结果表明,GHRM实践与组织认同和环境意识呈正相关。在中介机制中,组织认同显著中介GHRM实践与生态友好行为之间的关联,而环境意识不显著中介行为结果,这与组织环境中环境态度与制定行为之间的差距一致。此外,SGS表现出统计上显著的调节效应,减弱了GHRM - eefb之间的关联,表明较高水平的SGS与正式GHRM实践与员工自主生态友好行为之间的弱正向联系相关。通过SDT解释,这种模式与监管“支持”可能被制定或被视为控制性而非自主性支持的情境相一致,从而抑制了内在动机,削弱了GHRM的行为影响。总体而言,研究结果强调了基于身份的机制在行为上比基于意识的机制更显著,并强调了监管法规的感知质量在塑造组织绿色信号如何在服务环境中转化为EEFB方面的重要性。
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引用次数: 0
Climate Change Risks and Customer Concentration: Evidence From US‐Listed Firms 气候变化风险与客户集中度:来自美国上市公司的证据
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-10 DOI: 10.1002/bse.70495
Thi Thuy Trang Nguyen, Eric Owusu Boahen, Cuong Nguyen
While prior studies have investigated climate risks in supply chains, customer ESG pressures, and shared climate exposure, this paper is, to the best of our knowledge, the first to provide direct empirical evidence on the relationship between climate change risks and firms' customer concentration. We argue that firms mitigate the financial impacts of climate change risks by reducing their dependence on a few major customers, thereby decreasing customer concentration. Analyzing a sample of US‐listed firms, we find a negative link between climate change risks and customer concentration. A series of endogeneity and robustness tests, including entropy balancing and instrumental variable regressions, suggest that the relationship is more likely to be causal, with climate change risks driving customer concentration. Additional analyses provide collaborating evidence that the impact of climate change risks on customer concentration is more pronounced for (i) firms with greater corporate social responsibility performance, (ii) firms with greater corporate innovation, (iii) firms with higher fixed asset intensity, and (iv) firms not operating in environmentally sensitive industries. Overall, we document the importance of addressing climate change risks, thus informing policy decision making for firms operating in regions with high climate change risks.
虽然之前的研究已经调查了供应链中的气候风险、客户ESG压力和共同的气候暴露,但据我们所知,本文是第一个就气候变化风险与企业客户集中度之间的关系提供直接经验证据的研究。我们认为,企业通过减少对少数主要客户的依赖来减轻气候变化风险的财务影响,从而降低客户集中度。通过对美国上市公司样本的分析,我们发现气候变化风险与客户集中度之间存在负相关。包括熵平衡和工具变量回归在内的一系列内生性和稳健性检验表明,这种关系更可能是因果关系,气候变化风险推动了客户集中度。其他分析提供了协作证据,表明气候变化风险对客户集中度的影响在以下情况下更为明显:(i)企业社会责任绩效较高的企业,(ii)企业创新程度较高的企业,(iii)固定资产强度较高的企业,以及(iv)不从事环境敏感行业的企业。总体而言,我们记录了应对气候变化风险的重要性,从而为在高气候变化风险地区运营的公司提供政策决策信息。
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引用次数: 0
From Impact Accounting to Accounting for the Loops: Activating Sustainable Communities for Climate Action 从影响会计到循环会计:为气候行动激活可持续社区
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-10 DOI: 10.1002/bse.70513
Dario Cottafava, Francesco Marengo, Giuseppe Emiliano Di Martino, Laura Corazza
The growing urgency of climate change demands educational programs capable of triggering rapid and stable transformative actions, as well as impact accounting protocols capable of assessing their long‐term effects. This study, thus, introduces a novel social impact accounting methodological framework for sustainability education for climate action (SECA)— accounting for the loops —based on system dynamics. This research applies the novel framework to a participatory case study of a university‐led community garden to identify leverage points that may affect a SECA educational activity. It integrates semi‐structured interviews with participants and stakeholders, qualitative inductive coding to identify relevant variables, and a causal loop diagram based on the identified variables to point out main leverage points that can amplify the positive impacts. Findings from the case study reveal that a sense of belonging and personal recognition activate reinforcing loops, while, counterintuitively, project size and community autonomy trigger balancing loops, increasing bureaucratic obstacles and required institutional support, which negatively affect participant motivation. The proposed approach offers both conceptual and methodological advancements for evaluating and designing sustainable community programs.
日益紧迫的气候变化需要能够引发快速和稳定的变革行动的教育计划,以及能够评估其长期影响的影响会计协议。因此,本研究为气候行动的可持续性教育(SECA)引入了一种新的社会影响核算方法框架——基于系统动力学的循环核算。本研究将新框架应用于大学主导的社区花园参与式案例研究,以确定可能影响SECA教育活动的杠杆点。它整合了与参与者和利益相关者的半结构化访谈,定性归纳编码以识别相关变量,以及基于已识别变量的因果循环图,以指出可以放大积极影响的主要杠杆点。案例研究的结果表明,归属感和个人认同感激活了强化循环,而与直觉相反,项目规模和社区自治触发了平衡循环,增加了官僚障碍和所需的制度支持,这对参与者的动机产生了负面影响。所提出的方法为评估和设计可持续社区项目提供了概念和方法上的进步。
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引用次数: 0
Generative AI, ESG Sensemaking, and Environmental Performance: an OIPT Perspective 生成式人工智能、ESG感知和环境绩效:一个OIPT的视角
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-10 DOI: 10.1002/bse.70520
Surajit Bag, Gautam Srivastava, Susmi Routray, Andrea Chiarini
Despite growing enthusiasm for generative artificial intelligence (GenAI) in sustainability management, it remains unclear how such technologies translate vast ESG information into meaningful environmental outcomes. This study addresses this gap by investigating how ESG sensemaking capability mediates the relationship between GenAI integration and environmental performance, analyzing how sustainability information overload moderates the relationship between technological adoption and ESG sensemaking, and exploring the influence of regulatory uncertainty on the link between ESG sensemaking and environmental performance. Drawing upon organizational information processing theory (OIPT), the study develops and tests a conceptual framework using data collected from 610 firms. The results indicate that GenAI integration enhances environmental performance both directly and indirectly through improved ESG sensemaking. However, when sustainability‐related information becomes excessive, this positive effect weakens. In contrast, regulatory uncertainty amplifies the beneficial relationship between ESG sensemaking and environmental outcomes. These findings highlight that technology adoption alone does not guarantee sustainability gains; organizational interpretive capacity is important. This study extends OIPT by introducing ESG sensemaking capability as a distinct interpretive mechanism that bridges information‐processing fit and sustainability outcomes, distinguishing it from absorptive and dynamic capabilities. In addition to empirical evidence, we validate our findings through triangulation with real‐world use cases.
尽管人们对可再生人工智能(GenAI)在可持续发展管理中的应用越来越感兴趣,但这些技术如何将大量ESG信息转化为有意义的环境成果仍不清楚。本研究通过研究ESG感知能力如何调节GenAI整合与环境绩效之间的关系,分析可持续性信息超载如何调节技术采用与ESG感知之间的关系,以及探索监管不确定性对ESG感知与环境绩效之间关系的影响,来解决这一空白。利用组织信息处理理论(OIPT),该研究利用从610家公司收集的数据开发并测试了一个概念框架。结果表明,GenAI集成通过改善ESG语义,直接和间接地提高了环境绩效。然而,当与可持续性相关的信息变得过多时,这种积极作用就会减弱。相反,监管不确定性放大了ESG意义制定与环境结果之间的有益关系。这些发现突出表明,仅采用技术并不能保证可持续性收益;组织解释能力很重要。本研究通过引入ESG语义构建能力作为一种独特的解释机制,将其与吸收能力和动态能力区分开来,从而扩展了OIPT,将ESG语义构建能力作为连接信息处理适应性和可持续性结果的桥梁。除了经验证据外,我们还通过与现实世界用例的三角测量来验证我们的发现。
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引用次数: 0
Investigating Price Premiums for Sustainable Product–Service Systems: A Behavioral Reasoning Perspective on the Perceived Benefits and Switching Costs 研究可持续产品服务系统的价格溢价:感知收益和转换成本的行为推理视角
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2026-01-09 DOI: 10.1002/bse.70540
Rıfgı Buğra Bağcı
Companies are searching for ways to act sustainably while creating new business models focused on providing services via sustainable product–service systems (S.PSS). Yet, a considerable research gap persists regarding how B2B customers perceive and are willing to pay a price premium for S.PSS, influenced by operational and related costs. Utilizing structural equation modeling on data from 235 managers, this study finds that perceived benefits and supplier switching costs for S.PSS adoption indirectly affect customers' willingness to pay a premium, with customer attitudes serving as a mediator. Notably, corporate sustainability orientation affects attitudes solely through the perceived benefits of S.PSS. The results also confirm the direct effect of customer sustainability orientation on perceived benefits and attitude's direct effect on willingness to pay a price premium. The present study seeks to offer implications for both researchers and practitioners by advancing sustainability, servitization, and behavioral reasoning theory literature.
公司正在寻找可持续发展的方式,同时创造新的商业模式,专注于通过可持续的产品服务系统(S.PSS)提供服务。然而,关于B2B客户如何感知并愿意为S.PSS支付溢价,受运营和相关成本的影响,仍然存在相当大的研究差距。本研究利用结构方程模型对235位管理人员的数据进行分析,发现采用S.PSS的感知利益和供应商转换成本间接影响顾客支付溢价的意愿,其中顾客态度起中介作用。值得注意的是,企业可持续发展取向仅通过S.PSS的感知利益影响态度。结果还证实了顾客可持续性取向对感知利益的直接影响,以及态度对支付溢价意愿的直接影响。本研究旨在通过推进可持续性、服务化和行为推理理论文献,为研究者和实践者提供启示。
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引用次数: 0
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