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Social Valuation Across Multiple Audiences: The Interplay of Ability and Identity Judgements 跨多受众的社会评价:能力和身份判断的相互作用
Pub Date : 2018-01-20 DOI: 10.5465/AMBPP.2017.14505ABSTRACT
R. Fini, J. Jourdan, M. Perkmann
How do evaluators judge candidates positively evaluated by an external, non-peer audience? This question is critical to individuals and organizations reaching out to various audiences for key resou...
评价者如何判断被外部非同行听众积极评价的候选人?这个问题对于个人和组织向不同的受众寻求关键资源至关重要。
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引用次数: 24
The Dark Side of Trustworthiness Perception and Its Effects on the Diffusion of Creative Ideas Within Organizations 信任感知的阴暗面及其对组织内创意传播的影响
Pub Date : 2018-01-01 DOI: 10.18536/BCCE.2018.10.8.1.05
Samuel Ogbeibu, Abdelhak Senadjki, Luen Peng Tan
This study examined the dark side of trustworthiness perceptions and how it affects the diffusion of creative ideas. In this age of constant change and high levels of global financial uncertainties, the resolve to trust, be perceived as trustworthy and share creative ideas is greatly needed. However, a high trustworthiness perception of managers could expose employees to betrayal and deception. Therefore, a snowball non-probability sampling technique was employed to identify 30 participants who engaged in in-depth interviews. The results showed that manager’s ability to facilitate the diffusion of creative ideas is dependent upon the manager’s supportive nature and capabilities, ability to apply creative efforts, innovative evidence, and reputation, fear mitigation, and employee empowerment, listening and open communication. The results showed that false perceptions of old practices and fixation on a multiplicity of creative ideas have negative effects on the diffusion of creative ideas. The fulfillment of promises, openness to change and flexible control has significant impacts on integrity. This study, therefore, contributes to the widely discussed Integrative Model of Organizational Trust by extending the trustworthiness theoretical underpinning. This study further highlights a framework that organizations and policy makers ought to consider in order to facilitate the diffusion of creative ideas.
这项研究考察了诚信观念的阴暗面,以及它如何影响创意的传播。在这个不断变化和全球金融高度不确定的时代,信任的决心,被认为是值得信赖的,分享创造性的想法是非常需要的。然而,对管理者的高度信任可能会使员工面临背叛和欺骗。因此,采用滚雪球非概率抽样技术,确定了30名参与深度访谈的参与者。结果表明,管理者促进创意传播的能力取决于管理者的支持性质和能力、运用创意努力的能力、创新证据、声誉、缓解恐惧、员工授权、倾听和开放沟通。结果表明,对旧做法的错误认知和对创意多样性的执着对创意的传播有负面影响。承诺履行、乐于改变和灵活控制对诚信有显著影响。因此,本研究扩展了组织信任的理论基础,为广泛讨论的组织信任整合模型做出了贡献。这项研究进一步强调了组织和政策制定者应该考虑的一个框架,以促进创造性思想的传播。
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引用次数: 6
The Impact of a Surprise Donation Ask 出人意料的捐赠请求的影响
Pub Date : 2017-12-18 DOI: 10.2139/ssrn.2743207
C. Exley, Ragan Petrie
Individuals frequently exploit “flexibility” built into decision environments to give less. They use uncertainty to justify options benefiting themselves over others, they avoid information that may encourage them to give, and they avoid the ask itself. In this paper, we examine whether a reluctance to give may arise even when such explicit flexibility is absent. We investigate whether merely alerting individuals to an upcoming prosocial ask — that is neither avoided nor occurs in an environment with flexibility — results in reduced prosocial behavior. That is, we investigate whether individuals use time to quickly find ways to decline prosocial asks and thus whether surprising individuals with prosocial asks increases compliance. Results from a field study and complementary online studies provide a clear answer: yes.
个人经常利用决策环境的“灵活性”来减少付出。他们利用不确定性来证明选择对自己有利,而不是对他人有利,他们避免可能鼓励他们给予的信息,他们回避请求本身。在本文中,我们研究了即使在没有这种明确的灵活性的情况下,是否也会出现不愿给予的情况。我们调查是否仅仅提醒个体即将到来的亲社会要求-既不会避免也不会在灵活的环境中发生-导致亲社会行为减少。也就是说,我们研究了个体是否会利用时间迅速找到拒绝亲社会要求的方法,从而研究了以亲社会要求给个体惊喜是否会增加依从性。一项实地研究和互补性在线研究的结果提供了一个明确的答案:是的。
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引用次数: 32
A Study on the Determinants that Influence on Consumer Initial Trust Toward Internet-Only Banks in Malaysia 影响马来西亚消费者对互联网银行初始信任的决定因素研究
Pub Date : 2017-12-08 DOI: 10.2139/ssrn.3084446
Aishah Munirah Azoha
Purpose – The purpose of this paper is to investigate internet-only banks' (IOBs) adoption by Malaysia consumers and attempt to understand the factors that influence consumers' initial trust in this type of service. Design/methodology/approach – A non-probability convenience sample of potential IOBs adopters from Malaysia was used to test a structural equation model that analysed the antecedents of initial trust and usage intentions of IOBs. Findings – This study shows the applicability of the initial trust-building model in the context of IOBs and underlines the importance of factors such as familiarity, reputation and perceived quality in the context of online banking services in Malaysia. Practical Implications – This paper provides e-banking companies with the most important factors that contribute to build the initial trust of customers. E-banks need to focus on making themselves known and promoting their brand more effectively through advertising and advocacy. Originality/value – This study contributes significantly to the marketing research related to consumer trust and brand reputation, as well as to the electronic banking literature. The results show the importance of initial trust in the context of services and the main factors that influence it, including a key branding variable such as reputation. The paper also focuses on the IOBs' adoption in Malaysia, a market understudied compared to the USA, and seeks to understand the mechanisms associated with the initial formation of Malaysia consumers' trust toward it.
目的-本文的目的是调查马来西亚消费者对互联网银行(IOBs)的采用情况,并试图了解影响消费者对这类服务最初信任的因素。设计/方法/方法-使用来自马来西亚的潜在IOBs采用者的非概率便利样本来测试结构方程模型,该模型分析了IOBs初始信任和使用意图的先决条件。研究结果-本研究显示了初始信任建立模型在IOBs背景下的适用性,并强调了熟悉度、声誉和感知质量等因素在马来西亚网上银行服务背景下的重要性。实际意义-本文为电子银行公司提供了有助于建立客户初始信任的最重要因素。电子银行需要通过广告和宣传更有效地宣传自己和推广自己的品牌。原创性/价值-本研究对消费者信任和品牌声誉相关的市场研究以及电子银行文献有重要贡献。结果显示了服务背景下初始信任的重要性以及影响它的主要因素,包括一个关键的品牌变量,如声誉。本文还关注了IOBs在马来西亚的采用,这是一个与美国相比研究不足的市场,并试图了解与马来西亚消费者对其信任的初步形成相关的机制。
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引用次数: 0
The Relationship between Ethical Sale Behaviors with Loyalty Among Firm in Malaysia 马来西亚企业伦理销售行为与忠诚度的关系
Pub Date : 2017-12-08 DOI: 10.2139/ssrn.3084395
Nur Falahi Suhaimi
Purpose – This study aims to investigate the influence of ethical sales behaviour on relationship quality and its consequences in the context of telemarketing to identify the complex nature of relationship marketing. Design/methodology/approach – A survey with 100 qualified observations from financial institutions’ customers in Malaysia was conducted. A structural equation modelling approach was used. Findings – Ethical sales behaviour components, that is, security, honesty, and privacy, have significant effects on relationship quality. Satisfactory relationship quality has positive effects on relationship commitment and customer loyalty. Originality/value – This paper identifies ethical sales behaviour components, namely, security, honesty and privacy, in the context of telemarketing and proposes that ethical sales behaviour is an important factor of maintaining high level of relationship quality.
目的-本研究旨在调查道德销售行为对关系质量的影响及其在电话营销背景下的后果,以确定关系营销的复杂性。设计/方法/方法-对马来西亚金融机构客户进行了100项合格观察的调查。采用结构方程建模方法。道德销售行为的组成部分,即安全、诚实和隐私,对关系质量有显著影响。满意的关系质量对关系承诺和顾客忠诚有正向影响。原创性/价值-本文确定了道德销售行为的组成部分,即安全、诚实和隐私,在电话营销的背景下,并提出道德销售行为是保持高水平关系质量的重要因素。
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引用次数: 0
Stochastic Selection Problems with Testing 带有测试的随机选择问题
Pub Date : 2017-12-06 DOI: 10.2139/ssrn.3076956
Chen Attias, Robert Krauthgamer, R. Levi, Yaron Shaposhnik
We study the problem of a decision-maker having to select one of many competing alternatives (e.g., choosing between projects, designs, or suppliers) whose future revenues are a priori unknown and modeled as random variables of known probability distributions. The decision-maker can pay to test each alternative to reveal its specific revenue realization (e.g., by conducting market research), and her goal is to maximize the expected revenue of the selected alternative minus the testing costs. This model captures an interesting trade-off between gaining revenue of a high-yield alternative and spending resources to reduce the uncertainty in selecting it. The combinatorial nature of the problem leads to a dynamic programming (DP) formulation with high-dimensional state space that is computationally intractable. By characterizing the structure of the optimal policy, we derive efficient optimal and near-optimal policies that are simple and easy-to-compute. In fact, these policies are also myopic -- they only consider a limited horizon of one test. Moreover, our policies can be described using intuitive `testing intervals' around the expected revenue of each alternative, and in many cases, the dynamics of an optimal policy can be explained by the interaction between the testing intervals of various alternatives.
我们研究的问题是,决策者必须在许多竞争方案中选择一个(例如,在项目、设计或供应商之间进行选择),这些方案的未来收入是先验未知的,并被建模为已知概率分布的随机变量。决策者可以花钱测试每个备选方案,以揭示其具体的收入实现(例如,通过进行市场研究),她的目标是最大化所选备选方案减去测试成本的预期收入。这个模型在获得高收益选择的收益和花费资源以减少选择的不确定性之间进行了有趣的权衡。该问题的组合性质导致具有高维状态空间的动态规划(DP)公式在计算上难以处理。通过刻画最优策略的结构,我们推导出简单且易于计算的高效最优策略和近最优策略。事实上,这些政策也是短视的——他们只考虑了一次考试的有限范围。此外,我们的策略可以用每个备选方案的预期收入周围直观的“测试间隔”来描述,在许多情况下,最优策略的动态可以通过各种备选方案的测试间隔之间的相互作用来解释。
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引用次数: 4
The Effect of Work Ethic on Employees' Individual Innovation Behavior 职业道德对员工个人创新行为的影响
Pub Date : 2017-12-01 DOI: 10.1111/caim.12243
Tobias Mussner, A. Strobl, Viktoria Veider, Kurt Matzler
The present study examines the previously untested effect of work ethic on individual innovation behavior. These entrenched personal values that may remain unaffected by organizational constitution are suggested to shape a person's inclination to engage in innovative action. Deploying partial least squares (PLS) structural equation modeling (SEM), we show that being self-reliant and time-efficient positively influences employees' innovation behavior, while an attitude toward hard work and leisure has a negative impact. Moreover, self-reliance, leisure orientation, and centrality of work are positively moderated by fair salary, a specific form of relational reward that previously has been identified as an antecedent of motivation. The work at hand thus contributes to extant research by enhancing knowledge about the antecedents of innovative behavior, showing that inherent work-related values matter. As such, the study demonstrates the importance of considering the linkage of personal differences and motivational factors when examining the complex processes of individual innovation behavior.
本研究考察了先前未经检验的职业道德对个人创新行为的影响。这些根深蒂固的个人价值观可能不受组织章程的影响,被认为可以塑造一个人从事创新行动的倾向。运用偏最小二乘(PLS)结构方程模型(SEM),我们发现自力更生和时间效率对员工的创新行为有正向影响,而对努力工作和休闲的态度有负向影响。此外,自力更生、休闲取向和工作中心性受到公平工资的正向调节,公平工资是一种特殊形式的关系奖励,以前被认为是动机的先决条件。因此,手头的工作有助于现有的研究,通过增强对创新行为的先决条件的了解,表明内在的工作相关价值很重要。因此,本研究表明,在考察个体创新行为的复杂过程时,考虑个体差异与激励因素之间的联系是非常重要的。
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引用次数: 22
Impact of Behavioral Factors on Performance of Multi-Server Queueing Systems 行为因素对多服务器排队系统性能的影响
Pub Date : 2017-11-30 DOI: 10.2139/ssrn.3080700
H. Do, M. Shunko, Marilyn T. Lucas, David C. Novak
Recent studies have shown that the processing speed of employees in service‐based queueing systems is impacted by various behavioral factors. However, there is limited analytical work to investigate how these behavioral factors affect the overall performance of different queueing system designs. In this study, we focus on the response of human servers to the design and congestion level of the queueing system in which they operate. Specifically, we incorporate two behavioral factors into multi‐server analytical queueing models: (1) server speedup due to increase of workload, and (2) server slowdown due to social loafing when multiple workers share the workload. We evaluate how these factors affect the performance of both the multi‐server single‐queue (SQ) and multi‐server parallel‐queue (PQ) system and the relative superiority of each system with respect to the number of customers in queue and the expected wait time in queue. We show that the impact of workload‐dependent speedup can be decomposed into a direct effect and indirect effect on system performance. The direct effect leads to a reduced queue size due to increased expected service rate, while the indirect effect decreases queue size due to the “smoothing” effect. We quantify the performance impacts associated with both behavioral factors, illustrate the conditions where each effect dominates, and derive threshold values for these behavioral effects beyond which PQ systems outperform SQ systems. We also consider strategic routing and its impact on the performance of PQ systems. Our analytical contributions and numerical analyses offer important managerial guidance regarding the choice of the queueing system design and provide a theoretical foundation for future research in behavioral queueing.
最近的研究表明,在基于服务的排队系统中,员工的处理速度受到各种行为因素的影响。然而,研究这些行为因素如何影响不同排队系统设计的整体性能的分析工作有限。在本研究中,我们关注的是人类服务器对其运行的排队系统的设计和拥塞水平的响应。具体来说,我们将两个行为因素纳入到多服务器分析队列模型中:(1)由于工作量增加而导致的服务器加速;(2)当多个工作人员共享工作量时,由于社会懒惰而导致的服务器减速。我们评估了这些因素如何影响多服务器单队列(SQ)和多服务器并行队列(PQ)系统的性能,以及每个系统在队列中客户数量和队列中预期等待时间方面的相对优势。我们表明,工作负载相关的加速对系统性能的影响可以分解为直接影响和间接影响。直接效应由于预期服务率的增加导致队列大小减小,而间接效应由于“平滑”效应导致队列大小减小。我们量化了与这两种行为因素相关的性能影响,说明了每种影响占主导地位的条件,并得出了这些行为影响的阈值,PQ系统优于SQ系统。我们还考虑了策略路由及其对PQ系统性能的影响。本文的分析成果和数值分析为排队系统设计的选择提供了重要的管理指导,并为未来行为排队的研究提供了理论基础。
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引用次数: 17
Optional Disclosure and Observational Learning 选择性披露和观察学习
Pub Date : 2017-11-24 DOI: 10.2139/ssrn.3083741
Diefeng Peng, Yulei Rao, Xianming Sun, Erte Xiao
Observational learning theories often assume that people’s actions can be observed. However, in many naturally-occurring environments, individuals can choose whether to disclose their behavior to others. We provide theoretical analysis of observational learning under optional disclosure conditions. We further examine empirically how individuals decide whether to reveal decisions. Although we find evidence for other- regarding disclosure behavior, our findings highlight the importance of providing public information about how the disclosure behavior affects others.
观察学习理论通常假设人们的行为是可以被观察到的。然而,在许多自然发生的环境中,个人可以选择是否向他人披露自己的行为。我们对选择性披露条件下的观察学习进行了理论分析。我们进一步考察了个人如何决定是否透露决定。虽然我们发现了其他关于披露行为的证据,但我们的发现强调了提供披露行为如何影响他人的公开信息的重要性。
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引用次数: 1
Why 'Redefining Statistical Significance' Will Not Improve Reproducibility and Could Make the Replication Crisis Worse 为什么“重新定义统计显著性”不会提高可重复性,反而会使复制危机恶化
Pub Date : 2017-11-19 DOI: 10.2139/ssrn.3074083
Harry Crane
A recent proposal to "redefine statistical significance" (Benjamin, et al. Nature Human Behaviour, 2017) claims that false positive rates "would immediately improve" by factors greater than two and replication rates would double simply by changing the conventional cutoff for 'statistical significance' from P<0.05 to P<0.005. I analyze the veracity of these claims, focusing especially on how Benjamin, et al neglect the effects of P-hacking in assessing the impact of their proposal. My analysis shows that once P-hacking is accounted for the perceived benefits of the lower threshold all but disappear, prompting two main conclusions: (i) The claimed improvements to false positive rate and replication rate in Benjamin, et al (2017) are exaggerated and misleading. (ii) There are plausible scenarios under which the lower cutoff will make the replication crisis worse.
最近一项“重新定义统计显著性”的提议(Benjamin等人)。《自然-人类行为》(Nature Human Behaviour, 2017)声称,假阳性率会因大于2的因素而“立即改善”,只需将传统的“统计显著性”截止值从P<0.05更改为P<0.005,复制率就会翻倍。我分析了这些说法的真实性,特别关注Benjamin等人在评估其提议的影响时如何忽视P-hacking的影响。我的分析表明,一旦p黑客被考虑到较低阈值的感知好处,就会消失,从而得出两个主要结论:(i)本杰明等人(2017)声称的对假阳性率和复制率的改善被夸大和误导了。(ii)有可能的情况是,较低的临界值将使复制危机恶化。
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引用次数: 13
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Cognitive Social Science eJournal
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