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ESARBICA Journal: Journal of the Eastern and Southern Africa Regional Branch of the International Council on Archives最新文献

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Infrastructure for the implementation of artificial intelligence to support records management at the Council for Scientific and Industrial Research in South Africa 南非科学和工业研究理事会实施人工智能以支持记录管理的基础设施
Mashilo Modiba, P. Ngulube, N. Marutha
This study sought to investigate artificial intelligence (AI) infrastructure required to manage records at the Council for Scientific and Industrial Research (CSIR) in South Africa. AI algorithms are used to assist robotic machines in performing their functions effectively and efficiently across different disciplines, including archives and records management. Convergent mixed-methods research was conducted, and data were collected using interviews and questionnaires. Data were analysed thematically and statistically and presented in tables and figures. The study revealed that AI infrastructure was a prerequisite for providing high-quality records management services at CSIR. However, the records management practitioners lack the knowledge and skills required to implement AI infrastructure for records management effectively. The study proposes a framework to guide the application of AI by CSIR. The proposed framework will specify the AI infrastructure required and AI application to the management of records at CSIR. It is hoped that the proposed framework will serve as a benchmark and guideline for the implementation of AI in the archives and records management industry.
本研究旨在调查南非科学与工业研究理事会(CSIR)管理记录所需的人工智能(AI)基础设施。人工智能算法用于帮助机器人在不同学科中有效和高效地执行其功能,包括档案和记录管理。采用融合混合方法研究,采用访谈法和问卷法收集数据。对数据进行了专题和统计分析,并以表格和数字形式呈现。研究表明,人工智能基础设施是CSIR提供高质量记录管理服务的先决条件。然而,记录管理从业者缺乏有效实施记录管理的人工智能基础设施所需的知识和技能。本研究提出了一个指导CSIR应用人工智能的框架。拟议的框架将指定所需的人工智能基础设施和人工智能应用于CSIR的记录管理。政府希望建议的架构能成为档案及档案管理行业实施人工智能的基准和指引。
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引用次数: 0
Factors influencing access to archives at Botswana National Archives and Records Services 影响博茨瓦纳国家档案和记录服务获取档案的因素
Manyeke Manek, T. Mosweu
As the responsibility for governments to account and be transparent evolves, access to information is becoming a significant tool in that regard. As such, most countries prioritised access to archives to uphold accountability and transparency, particularly in democratic states. However, for some institutions, access to archives is still a challenge. In this regard, this paper sought to assess the factors that affect access to archives at the Botswana National Archives and Records services (BNARS) with the aim of finding solutions to improve access to archives in Botswana. The study adopted a qualitative approach to review literature on the factors that affect access to archives. The study found that access to archives at BNARS is impacted by copyright issues; weak and lacking appropriate legislative framework; distance barriers; as well as logistical barriers. Ultimately, the paper reflects that several solutions such as the development and review of the legislative framework regarding access to archives, improvement of logistical and operational standards, and implementation of policies are recommended. These interventions should be implemented in line with the International Council on Archives (ICA) principles of access to archives. This would pave way for improved access to archives and archival repositories in Botswana and the ESARBICA region at large.
随着政府负责和保持透明的责任不断演变,获取信息正成为这方面的一个重要工具。因此,大多数国家,特别是民主国家,优先考虑获取档案,以维护问责制和透明度。然而,对于一些机构来说,获取档案仍然是一个挑战。在这方面,本文试图评估影响博茨瓦纳国家档案和记录服务(BNARS)获取档案的因素,目的是寻找改善博茨瓦纳档案获取的解决办法。本研究采用质性方法对影响档案存取因素的文献进行回顾。研究发现,访问BNARS档案受到版权问题的影响;薄弱和缺乏适当的立法框架;距离障碍;还有后勤障碍。最后,本文提出了一些解决方案,如制定和审查有关档案获取的立法框架,改进后勤和业务标准,以及实施政策。这些干预措施的实施应符合国际档案理事会关于获取档案的原则。这将为更好地利用博茨瓦纳和整个西亚经社会区域的档案和档案库铺平道路。
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引用次数: 0
Archiving the voices of the once voiceless: strategies for digital preservation of oral history at the KwaZulu-Natal Provincial Archives 将曾经无声的声音存档:夸祖鲁-纳塔尔省档案馆口述历史的数字化保存策略
Mbongeni Tembe (Malokotha), Zawedde Nsibirwa
With the urge for instant access to records resulting from the rapid development of technology, there is a need for the digital preservation of vulnerable oral history records. Oral history records are primary sources that confirm certain aspects of historical events and preserving oral history records is crucial to ensure societal memory. In the South African context, oral history has given a voice to the people who were voiceless in the past due to colonialism and the apartheid system. This study investigated possible digital strategies and techniques for preserving oral history records at the KwaZulu-Natal Archives and Records Service (KZNARS) Oral History Unit (OHU). A qualitative approach was used, and data were collected using semi-structured interviews from purposely selected members of the OHU staff. In addition, an observation guide was used to collect data regarding the current playback equipment, storage conditions and the state of the oral history records. Content and thematic analysis was used to analyse data. The findings revealed that the strategies and techniques used for the preservation and access to oral history records have been ineffective. Issues identified included legislation that does not provide for the preservation of oral history records in the contemporary digital era, the lack of policy, deficient strategies for preservation and access, and a shortage of resources, funding, and qualified staff. Various recommendations, stemming from the issues identified, are made.
随着技术的快速发展,人们迫切需要即时获取记录,因此需要对脆弱的口述历史记录进行数字化保存。口述历史记录是确认历史事件某些方面的主要来源,保存口述历史记录对确保社会记忆至关重要。在南非的背景下,口述历史为过去由于殖民主义和种族隔离制度而无法发声的人们提供了发言权。本研究调查了保存夸祖鲁-纳塔尔省档案和记录服务处(KZNARS)口述历史部门(OHU)口述历史记录的可能的数字策略和技术。采用了定性方法,数据是通过半结构化访谈收集的,访谈对象是专门挑选的ohhu工作人员。此外,还使用观察指南收集了有关口述历史记录的回放设备、存储条件和现状的数据。数据分析采用内容分析和专题分析。调查结果表明,用于保存和获取口述历史记录的策略和技术是无效的。确定的问题包括立法没有规定在当代数字时代保存口述历史记录,缺乏政策,缺乏保存和获取的战略,以及资源、资金和合格人员的短缺。根据所确定的问题提出了各种建议。
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引用次数: 0
Embedding digital preservation strategies in the management of institutional repositories in South Africa 在南非的机构资料库管理中嵌入数字保存策略
L. Luthuli
Institutional repositories (IRs) have received substantial consideration from various researchers across disciplines and around the world. Universities have considered prioritising the IR’s functionality by putting in place various measures to make IRs more efficient. This paper focuses on issues of institutional repositories and digital preservation in South Africa. The study drew from the secondary source of information in the African context and around the globe to have a sound argument that is more systematic towards IRs. The paper shows that in the past, various studies have focused on the field of preservation of cultural heritage in general. The gap identified by literature was that there was very little provision of reliable long-term digital repositories in Africa. The literature further revealed that most institutions of higher learning in South Africa are now migrating to have full implementation of digital preservation for their IRs. It is recommended that digital preservation strategies should be embedded in institutional repositories in South Africa.
机构知识库(IRs)已经受到了来自世界各地不同学科的研究人员的广泛关注。大学已经考虑优先考虑IR的功能,采取各种措施提高IR的效率。本文主要关注南非的机构知识库和数字保存问题。该研究利用了非洲和全球范围内的二手信息来源,从而对IRs提出了更系统的合理论证。文章指出,过去的研究主要集中在一般的文化遗产保护领域。文献发现的差距是,非洲提供的可靠的长期数字存储库非常少。文献进一步显示,南非的大多数高等教育机构现在正在迁移,以全面实施其ir的数字保存。建议将数字保存策略嵌入南非的机构资料库。
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引用次数: 0
Records management system at the eNews Channel Africa 非洲电子新闻频道的记录管理系统
Nduduzo Simphiwe Sithole, Isabel S. Schellnack-Kelly
In this article, the researchers investigated the records management system used by the eNews Channel Africa archivists in South Africa to manage their records. The main purpose of this article was to ascertain whether eNCA archivists find their records management system user-friendly and if there was a need to improve it. This article focused on eNCA archivists in South Africa who are based in Johannesburg and Cape Town because they are the only ones who use the records management system at the eNCA. This article was guided by two theories: the records life cycle and the records continuum theories. This article adopted the positivism paradigm and the quantitative approach. The data were collected using questionnaires from all eNCA archivists. Purposive sampling was employed in sampling the targeted population for this article and the survey research method in research design was adopted. Quantitative content analysis was done using Microsoft Excel. This article revealed that the eNCA archives used records management systems to manage their records, since it was found that 2 (22%) respondents used Dalet Galaxy as their records management system and 7 (78%) used Dalet Plus Client. Furthermore, this article found that all 9 (100%) respondents mentioned audio-visual records as the type of records that were managed by the eNCA archive. Lastly, it was ascertained that only 1 (11%) respondent found their records management system to be not user-friendly, while 8 (89%) respondents found it user-friendly. This article recommends that institutions and organisations managing records should have records management systems to manage their records. It is also recommended by this article that the records management system suppliers should design systems that are user-friendly and provide refresher training to its clients.
在这篇文章中,研究人员调查了南非电子新闻频道非洲档案管理员用来管理他们的记录的记录管理系统。本文的主要目的是确定eNCA档案管理员是否发现他们的档案管理系统对用户友好,以及是否需要改进它。这篇文章的重点是南非的eNCA档案管理员,他们位于约翰内斯堡和开普敦,因为他们是唯一使用eNCA档案管理系统的人。本文以档案生命周期理论和档案连续体理论为指导。本文采用实证主义研究范式和定量分析方法。数据是通过对所有eNCA档案人员的问卷调查收集的。本文采用目的性抽样对目标人群进行抽样,采用研究设计中的调查研究方法。采用Microsoft Excel进行定量含量分析。本文揭示了eNCA档案馆使用档案管理系统来管理档案,因为调查发现2个(22%)受访者使用Dalet Galaxy作为档案管理系统,7个(78%)受访者使用Dalet Plus Client作为档案管理系统。此外,本文发现所有9个(100%)受访者都提到视听记录是由eNCA档案管理的记录类型。最后,确定只有1个(11%)受访者认为他们的档案管理系统不方便使用,而8个(89%)受访者认为它方便使用。本文建议管理记录的机构和组织应该有记录管理系统来管理他们的记录。本文还建议档案管理系统供应商应设计对用户友好的系统,并为其客户提供进修培训。
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引用次数: 1
Records management in an ISO certified environment: a case study of Botho University in Botswana ISO认证环境中的记录管理:博茨瓦纳博托大学的案例研究
Koketsego Sini Pitsonyane, N. Mnjama
Records are information assets of great value to organisations as they document decisions and activities of business. Organisations, therefore, have a duty to make sure that they put in place a systematic administrative programme for managing these records. The information contained in records has been seen as a key business resource for universities and their competitiveness; therefore, it is vital that university records should be managed. This study evaluated records management at Botho University, an ISO-certified university. The main objective of the study was to find out which records management practices were in place at Botho University as an ISO 9001-2008 certified institution. The population of the study comprised 23 respondents including deans, heads or managers of departments and departmental representatives who interact with records on a daily basis. The study was guided by ISO 9001-2008, section 4.2.4. Data for the study were collected through the use of semi-structured interviews, open-ended questionnaires and personal observations. The key findings of the study were that Botho University is not fully compliant with all the provisions of ISO 9001-2008 under which it was certified. The findings further showed that the university had an inadequate records management policy that did not cover all records issues, lacked adequate facilities for the storage and protection of records, lacked a records retention and disposition schedule and lacked dedicated staff to manage records. The findings also revealed that Botho University operated a hybrid system where some records were created electronically while some were physical copies. Based on these findings, the study recommends that in order for Botho University to be fully compliant with the provisions of ISO 9001-2008, it must revise its records management policy to enhance it to make it adequate, improve its records storage facilities and develop a records retention and disposition schedule.
记录是对组织具有重要价值的信息资产,因为它们记录了组织的决策和业务活动。因此,组织有责任确保他们有一个系统的管理程序来管理这些记录。记录中包含的信息已被视为大学及其竞争力的关键业务资源;因此,大学档案管理是至关重要的。本研究评估了iso认证的博托大学的档案管理。该研究的主要目的是找出作为ISO 9001-2008认证机构的博托大学采用了哪些记录管理实践。是次调查的受访者共有23人,包括各部门的院长、主管或经理,以及每天与档案打交道的部门代表。本研究以ISO 9001-2008第4.2.4节为指导。该研究的数据是通过半结构化访谈、开放式问卷调查和个人观察收集的。该研究的主要发现是,Botho大学没有完全符合ISO 9001-2008认证的所有规定。调查结果进一步表明,该大学的档案管理政策不充分,未能涵盖所有档案问题,缺乏储存和保护档案的适当设施,缺乏档案保存和处置时间表,以及缺乏专门管理档案的工作人员。调查结果还显示,博托大学使用了一种混合系统,其中一些记录是电子创建的,而另一些则是物理副本。基于这些发现,该研究建议,为了使博托大学完全符合ISO 9001-2008的规定,它必须修改其记录管理政策,以加强它,使其充分,改进其记录存储设施,并制定记录保留和处置时间表。
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引用次数: 0
Digital records management practices in the public sector in Manicaland Province of Zimbabwe 津巴布韦马尼兰省公共部门的数字档案管理实践
Oscar Sigauke
The paper assesses the digital records management practices in government ministries in Manicaland province. The study employed a qualitative and interpretive multiple case study research design in the assessment of digital records management practices in the ministries. The study established that most of the digital records management practices in government ministries in Manicaland province do not meet the measure of best practice as envisaged by several international records management standards, particularly the generic standard ISO 15489-1 2016. The lack of clear provisions for digital records in the NAZ Act, absence of policies for digital records and failure to implement international records management standards for digital records, as recommended by NAZ, is having a negative influence on the management of digital records in government ministries in Manicaland province. The performance of digital records management processes such as records creation and capture, classification, access and security control, storage, preservation, and digital records disposal is not adhering to international standards for digital records management. It was further revealed that personnel managing digital records lack the critical competencies required for digital records management work. The study recommended the review of the NAZ Act to include specific provisions for digital records, formulation of digital records management policies and the implementation of standards recommended by NAZ, improvement of records officers’ competences through short courses on digital records management and adherence to international standards for records management in the performance of digital records management processes.
本文评估了在马尼加兰省政府部门的数字记录管理实践。该研究采用定性和解释性的多案例研究设计来评估各部委的数字记录管理实践。该研究确定,马尼托巴省政府部门的大多数数字记录管理实践不符合几个国际记录管理标准(特别是通用标准ISO 15489-1 2016)所设想的最佳实践标准。NAZ法案中对数字记录没有明确的规定,没有数字记录政策,也没有执行NAZ建议的国际数字记录管理标准,这些都对Manicaland省政府部门的数字记录管理产生了负面影响。数字记录管理过程的表现,如记录的创建和捕获、分类、访问和安全控制、存储、保存和数字记录处理,不符合数字记录管理的国际标准。调查进一步显示,管理数字档案的人员缺乏数字档案管理工作所需的关键能力。该研究建议对NAZ法案进行审查,包括数字记录的具体规定,制定数字记录管理政策和实施NAZ建议的标准,通过数字记录管理短期课程提高记录官员的能力,以及在执行数字记录管理过程中遵守记录管理的国际标准。
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引用次数: 1
Customer satisfaction in records management at Botswana Examinations Council 博茨瓦纳考试委员会记录管理中的客户满意度
Gladness Richard, P. Jain
This paper is extracted from a master’s dissertation titled, “An evaluation of customer satisfaction at Botswana Examinations Council Records Management Unit.” The purpose of this study was to investigate customer satisfaction at Botswana Examinations Council Records Management Unit (BEC RMU) using the SERVQUAL conceptual model. The study convergent mixed methods research approach with survey, interview, participant observation and document review as data collection tools. The findings of this study revealed that: the BEC RMU has adequate facilities, equipment and human resources that enable it to serve customers; there is no disaster management plan in the RMU; the RMU rarely conducts user needs assessment surveys and its officers use face-to-face communication, telephone, and emails to communicate with customers. The study recommends training for RMU officers in good customer service, management support, introduction of ERMS, workshops to sensitise RMU officers on customer service standards or any other related document, development of a disaster management plan, customer service programme and user needs assessment. The study further recommends orientation and induction of action officers.
本文摘自一篇硕士论文,题为“博茨瓦纳考试委员会记录管理部门客户满意度评估”。本研究的目的是使用SERVQUAL概念模型调查博茨瓦纳考试委员会记录管理单位(BEC RMU)的客户满意度。本研究采用问卷调查法、访谈法、参与式观察法和文献回顾法等混合方法作为数据收集工具。研究结果显示:本处拥有足够的设施、设备及人力资源,为顾客提供服务;RMU没有灾害管理计划;RMU很少进行用户需求评估调查,其官员使用面对面的沟通,电话和电子邮件与客户沟通。该研究建议为管理小组人员提供良好的顾客服务、管理支援、引进资源管理系统、举办讲习班以提高管理小组人员对顾客服务标准或任何其他相关文件的认识、制定灾难管理计划、客户服务计划和评估用户需求。该研究进一步建议行动干事的培训和入职。
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引用次数: 0
Digitisation of audio-visual archives at the National Archives of Zimbabwe 津巴布韦国家档案馆视听档案的数字化
Amos Bishi
This research pursues bringing to light the modern landscape of administering audio-visual archives at the National Archives of Zimbabwe (NAZ) and getting it on the journey towards digital preservation. The Victorian era paved the way to analogue technological evolution in the audio-visual archiving fraternity. A technological breakthrough initiated by a Frenchman, Louis Daguerre, led to the invention of a photographic image on a silver-coated copper plate medium in 1839. Again, in 1927, the outstanding Thomas Alva Edison positively documented audio on a rotating tin foil cylinder carrier. The form of documented memories in many African archives is mostly in conventional formats. Nonetheless, in the contemporary past, NAZ combined audio-visual archives and television archives that were raised up by the United Kingdom, which was the colonial supremacy during the period of 1890 to 1979. The British administration established the Colonial Film Unit at the commencement of the Second World War, in 1939, as part of political creativity focused on colonies. The NAZ audio-visual unit was born in 1988 under the library section to assist the information desires of the establishment, through the creation, purchase, organisation, preservation, and dissemination of audio-visual archives. The researcher used a qualitative case study methodology with an interpretivist perspective where the main focus of the research was on the NAZ’s Harare head office. Interviews, document analysis and observations were used as the major data collecting tools. The results showed that the institution houses audio-visual materials and is still struggling to preserve all the formats digitally. Lastly, the study recommends the adoption of digital preservation mechanisms to facilitate the proper care and access of these precious non-conventional records as declared by UNESCO.
本研究旨在揭示津巴布韦国家档案馆(NAZ)管理视听档案的现代景观,并使其走上数字化保存的道路。维多利亚时代为视听存档行业的模拟技术发展铺平了道路。1839年,法国人路易·达盖尔(Louis Daguerre)发起了一项技术突破,在镀银铜板介质上发明了照相图像。再一次,在1927年,杰出的托马斯·阿尔瓦·爱迪生积极记录音频上的旋转锡箔圆筒载体。许多非洲档案中记录记忆的形式大多是传统格式。然而,在当代的过去,NAZ结合了视听档案和电视档案,这些档案是由1890年至1979年期间作为殖民霸主的英国所建立的。英国政府在1939年第二次世界大战开始时成立了殖民地电影单位,作为关注殖民地的政治创意的一部分。NAZ视听部门成立于1988年,隶属于图书馆部门,通过创建、购买、组织、保存和传播视听档案来协助建立信息需求。研究人员使用了一种定性案例研究方法,从解释主义的角度来看,研究的主要焦点是NAZ的哈拉雷总部。访谈、文献分析和观察是主要的数据收集工具。结果表明,该机构拥有视听材料,但仍在努力将所有格式保存为数字化。最后,该研究建议采用数字保存机制,以促进对教科文组织宣布的这些珍贵的非传统记录的妥善保管和获取。
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引用次数: 0
Website as a gateway for the provision of public archives and records management guidance 网站作为门户,为公共档案和档案管理提供指导
Olefhile Mosweu
National archival agencies are mandated to manage public sector archives and records. They provide guidance by issuing, among others, guidelines, policies, and procedures. With advances in technology, and in the spirit of e-government, it is expected that national archival agencies should have websites through which key documents that provide guidance on the management of archives and records are made accessible online. The purpose of this study was to compare the websites of Botswana National Archives and Records Services (BNARS) and the National Archives and Records Services of South Africa (NARSSA) with specific reference to key documents providing guidance on the proper management of public archives and records. This study is qualitative and obtained data from a content analysis of the websites of the two organisations. These were supplemented by interviews from selected key officers responsible for public archives and records management programmes. It is notable that BNARS has a website that can be accessed through Botswana’s Department of Information Technology. On the website, the only downloadable guidance document is an archives search room inquiry form. Comparatively, NARSSA has a more comprehensive website with downloadable guidance documents such as file plans, templates records management policies, records retention and disposable schedules, and functional specifications for electronic records management systems, to mention just a few. It is recommended that BNARS should have a comprehensive website with guidance documents posted on it to provide guidance for proper public archives and records management practices.
国家档案机构被授权管理公共部门的档案和记录。他们通过发布指导方针、政策和程序等提供指导。随着技术的进步和电子政府的精神,预计国家档案机构应该有网站,通过这些网站,可以在线访问提供档案和记录管理指导的关键文件。本研究的目的是比较博茨瓦纳国家档案和记录服务处(BNARS)和南非国家档案和记录服务处(NARSSA)的网站,具体参考为公共档案和记录的适当管理提供指导的关键文件。本研究是定性的,从两个组织的网站的内容分析获得的数据。此外,还与负责公共档案和记录管理方案的选定主要官员进行了访谈。值得注意的是,BNARS有一个网站,可以通过博茨瓦纳信息技术部访问。在网站上,唯一可下载的指导文件是档案检索室查询表。相比之下,NARSSA有一个更全面的网站,提供可下载的指导文件,例如档案计划、模板、档案管理政策、档案保留和一次性使用时间表,以及电子档案管理系统的功能规范,等等。建议国家档案局建立一个全面的网站,并在其上张贴指导性文件,为适当的公共档案和记录管理做法提供指导。
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引用次数: 0
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ESARBICA Journal: Journal of the Eastern and Southern Africa Regional Branch of the International Council on Archives
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