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E-records guidance tools in records sharing at Tanzania Public Service College 坦桑尼亚公共服务学院档案共享中的电子档案指导工具
Chiku M Chang’a, K. J. Mwilongo
This study aimed to assess the e-records guidance tools for record sharing at the Tanzania Public Service College in Tanzania. A credible methodology is presented, followed by a discussion about the phenomena underpinning the study. The study engaged a quantitative research design to collect, process and analyse data. The quantitative research design was used to collect basic descriptive statistical data on demographic characteristics, awareness of e-records guidance tools, usefulness of e-records guidance tools in sharing records and the factors affecting the application of e-records guidance tools in sharing e-records. The findings established that the majority (>50%) of the respondents were well informed of e-records guidance tools and agreed on the fact that guidance tools’ user-friendliness, trace procedures and user awareness positively affected access to and use of e-records guidance tools. However, the institutional developed procedures and regulations were applied to a high degree in the handling and sharing of e-records; although attention has to be critically recommended to the Tanzania National Archives on developing comprehensive e-records guidance tools to ensure effective e-records sharing practices.
本研究旨在评估坦桑尼亚公共服务学院电子记录指导工具的记录共享。提出了一种可信的方法,然后讨论了支撑研究的现象。该研究采用定量研究设计来收集、处理和分析数据。采用定量研究设计,收集人口统计学特征、电子病历指导工具的认知度、电子病历指导工具在病历共享中的有效性以及影响电子病历指导工具在病历共享中的应用的因素等基本描述性统计数据。调查结果表明,大多数(>50%)受访者对电子记录指导工具有充分的了解,并同意指导工具的用户友好性、跟踪程序和用户意识对电子记录指导工具的获取和使用产生积极影响。然而,机构制定的程序和规定在处理和共享电子记录方面得到了高度的应用;尽管必须严格建议坦桑尼亚国家档案馆注意开发全面的电子记录指导工具,以确保有效的电子记录共享做法。
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引用次数: 0
Covid-19, a catalyst or disruptor? comprehending access to records and archives under the new normal Covid-19是催化剂还是破坏者?理解新常态下的记录档案开放
Simbarashe Manyika, Peterson Dewah
The onset of the Covid-19 pandemic and the resultant intervention measures disrupted and affected the normal operations of business and access to records and archives as information sources. The study sought to explore the impact of Covid-19 on the access to records and archives in the public sector during the pandemic, bearing in mind the disruptive and catalytic effects of the pandemic. Using a qualitative methodology, data were gathered through document studies, and interviews were conducted with records managers from 18 purposively selected organisations. The findings showed that organisations had not moved much towards e-records but depended heavily on paper records. The lockdown period witnessed misdirection and loss of records. Staff taking turns to report for duty also impacted negatively on records. This posed serious threats to proper records and archives management, making room for occurrences such as destruction or alterations by unscrupulous individuals. The study concluded that the pandemic triggered a sense of urgency in the formulation of policies and procedures that promoted remote access. The study recommended that business should always be prepared to deal with disruptive tendencies of pandemics and any other eventuality giving records and archives management great consideration in business continuity plans. Access to records and archives should not be disrupted, as has been the case throughout the pandemic. Organisations should digitise their records and archives to avoid disruptions of service delivery and decision-making during lockdowns.
2019冠状病毒病大流行的爆发及其产生的干预措施扰乱和影响了业务的正常运营以及作为信息来源的记录和档案的获取。该研究旨在探讨Covid-19在大流行期间对公共部门获取记录和档案的影响,同时考虑到大流行的破坏性和催化作用。采用定性方法,通过文献研究收集数据,并与18个有目的地选择的组织的记录经理进行访谈。调查结果显示,企业并没有向电子记录迈进多少,而是严重依赖纸质记录。封锁期间出现了误导和记录丢失。工作人员轮流报到也对记录产生负面影响。这对适当的记录和档案管理构成严重威胁,为肆无忌惮的个人破坏或篡改等事件提供了空间。该研究的结论是,大流行引发了在制定促进远程获取的政策和程序方面的紧迫感。该研究建议,企业应随时准备应对流行病的破坏性趋势和任何其他可能发生的情况,并在业务连续性计划中充分考虑记录和档案管理。对记录和档案的查阅不应中断,就像在整个大流行期间那样。组织应将其记录和档案数字化,以避免在封锁期间中断服务提供和决策。
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引用次数: 0
Management of electronic records in the South African public sector 南非公共部门的电子记录管理
M. Matlala, Asania Reneilwe Maphoto
Many public sector organisations are struggling to properly manage their electronic records. The effective management of such records and their accessibility is crucial for the functioning of the public sector and provides citizens with evidence of that functioning. Recently, numerous public sector organisations have adopted newly developed technological tools to manage records, while some departments are still in the process of gradually introducing these. Electronic records are created through various information systems in government organisations but for them to be of full advantage in the realm of governance, they need to be carefully managed. Public sector organisations are positioning themselves to do just that by applying innovative mechanisms to deal with their records. An electronic records management system is expected to provide an integrated, efficient management of the records produced and stored in contemporary organisations. However, it is not a silver bullet to fix all issues, and proper management of electronic records continues to be a challenge due to a lack of sufficient skills, relevant policies, procedures, and standards, as well as a lack of knowledge in South Africa on how to utilise modern technologies to deal with the storage of public records. The present study aimed to identify challenges related to the management of electronic records in the South African public sector and to suggest strategies for resolving them. The study was based on a qualitative approach and applied the content analysis of relevant literature to identify gaps and suggest solutions. The study established that the government departments under investigation still lacked the requisite tools such as policies, standards, guidelines, adequate technological infrastructure, and that there was also a lack of sufficient funding and skills and competencies to effectively deal with electronic records. Hence, the study recommends more collaborative efforts to urgently address shortcomings to curb the continuous loss of invaluable electronic records that could ensure accountability, transparency, informed decision-making, and improved service delivery.
许多公共机构正努力妥善管理其电子记录。有效管理这些记录及其可及性对公共部门的运作至关重要,并向公民提供这种运作的证据。最近,不少公营机构已采用新发展的科技工具来管理档案,而部分部门仍在逐步引入这些工具。政府机构透过不同的资讯系统建立电子档案,但要使电子档案在施政方面发挥最大的作用,必须小心管理。公共部门组织正通过应用创新机制来处理他们的记录,以此来定位自己。电子档案管理系统可为现代机构所产生和储存的档案提供综合而有效的管理。然而,它并不是解决所有问题的灵丹妙药,由于缺乏足够的技能、相关政策、程序和标准,以及在南非缺乏如何利用现代技术处理公共记录存储的知识,妥善管理电子记录仍然是一项挑战。本研究的目的是查明与南非公共部门管理电子记录有关的挑战,并提出解决这些挑战的战略。本研究以定性方法为基础,运用相关文献的内容分析,找出差距并提出解决方案。这项研究确定,接受调查的政府部门仍然缺乏必要的工具,例如政策、标准、准则、适当的技术基础设施,也缺乏足够的资金、技能和能力来有效处理电子记录。因此,研究报告建议加强合作,紧急解决缺陷,遏制宝贵电子记录的持续丢失,从而确保问责制、透明度、知情决策和改善服务提供。
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引用次数: 0
Golden bulb covered with a dark cloth: memories of undocumented athletes in South Africa 盖着黑布的金色球茎:南非无证运动员的记忆
Joseph Matshotshwane, M. Ngoepe
Sports in South Africa have evolved into an arena for self-discovery, a place of self-revelation. Through sports, particularly athletics, heroes emerged who not only achieved for themselves and their communities, but also served as golden bulbs, flickering lights of hope, inspiration, and motivation to the community. Despite the heroic roles played by athletes, sporting memories of unique and gallant characters remain self-stored, exposed to all natural disasters such as loss, rapid deterioration, inaccessibility, thus turning into golden bulbs covered in a black cloth. This qualitative study adopted oral testimony triangulated with content analysis to explore the memories of undocumented athletics heroes in South Africa. Snowball sampling was adopted to help locate historically excluded athletics heroes and sheroes. The study revealed that athletes' houses have been transformed into museums encompassing all of their running memories, displayed all over their living rooms, with only a few athletes overseeing forgotten historical memories of most legendary runners and, in some cases, without specialised handling, compounded by the fact that these archival memories are only accessible to those fortunate enough to be close to these legendary runners. The study recommends that these memories be included in the national archival system so that they can be accessed by the public, as a large portion of athletes' historical memories are unaccounted for and thus inaccessible.
南非的体育运动已经演变成一个自我发现的舞台,一个自我揭示的地方。通过体育运动,特别是田径运动,英雄们出现了,他们不仅为自己和社区取得了成就,而且还成为了金色的灯泡,闪烁着希望、灵感和社区动力的光芒。尽管运动员们扮演了英雄的角色,但独特而英勇的体育记忆仍然是自我储存的,暴露在各种自然灾害中,如损失,迅速退化,难以接近,从而变成了覆盖在黑布上的金球。本质性研究采用口述证词与内容分析相结合的方法来探讨南非无证田径英雄的记忆。采用雪球抽样来帮助定位历史上被排除的体育英雄和英雄。研究显示,运动员的房子已经被改造成博物馆,囊括了他们所有的跑步记忆,陈列在他们的客厅里,只有少数运动员监督着大多数传奇运动员被遗忘的历史记忆,在某些情况下,没有专门的处理,而且这些档案记忆只有那些有幸接近这些传奇运动员的人才能接触到。该研究建议将这些记忆纳入国家档案系统,以便公众可以访问,因为运动员的大部分历史记忆都没有说明,因此无法访问。
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引用次数: 0
Creation and storage of records in the cloud by Zimbabwe Open University 津巴布韦开放大学在云中创建和存储记录
Godfrey Tsvuura, Kudzai D Mbawuya, P. Ngulube
This study investigated the challenges and prospects of creating and storing records in the cloud by Zimbabwe Open University in Zimbabwe. Like other universities in Zimbabwe, the university adopted Education 5.0 advocated by the government in 2019. Consequently, the university came up with innovation hubs and industrial parks that became centres for records creation. Keeping all records in the computer without appropriate backups and servers has consequences such as losing vital records. Organisations around the world use cloud computing increasingly to address records storage and disposal. Adoption of cloud computing services carries with it cost implications, and legal and ownership challenges as the virtualised environments are hosted and managed by third parties. The objective of this study was to examine the management, operational, legal and technical issues surrounding the storage of records in the cloud, and the implications for their trustworthiness and authenticity. The study adopted a qualitative research design and drew data from interviews with key participants. Qualitative data were organised into broad themes and the content reported in narrative form. The study found that Zimbabwe Open University is not using cloud computing services effectively and is in the trial phase of cloud computing. It further found that there was a lack of collaboration between the information and communication technology and the records management units as the university decided to move to the cloud on a full-scale basis. The study recommends that the university should first address the management, operational, legal and technical issues surrounding the storage of records in the cloud before implementing the complete use of the cloud. The study deepens the understanding of cloud computing in the management of records at the university, and other state universities in Zimbabwe can use this study to deal with the management of records in the cloud.
本研究调查了津巴布韦开放大学在云中创建和存储记录的挑战和前景。与津巴布韦的其他大学一样,该大学在2019年采用了政府倡导的教育5.0。因此,该大学提出了创新中心和工业园区,成为唱片创作中心。将所有记录保存在计算机中而没有适当的备份和服务器会导致丢失重要记录等后果。世界各地的组织越来越多地使用云计算来处理记录的存储和处理。采用云计算服务会带来成本问题,以及法律和所有权方面的挑战,因为虚拟化环境是由第三方托管和管理的。本研究的目的是研究围绕云存储记录的管理、运营、法律和技术问题,以及对其可信度和真实性的影响。本研究采用定性研究设计,并从对主要参与者的访谈中获取数据。定性数据被组织成广泛的主题和以叙述形式报告的内容。研究发现,津巴布韦开放大学没有有效地使用云计算服务,处于云计算的试用阶段。调查还发现,当大学决定全面转向云计算时,信息和通信技术部门与记录管理部门之间缺乏合作。该研究建议,大学应该首先解决在云中存储记录的管理、运营、法律和技术问题,然后再全面使用云。本研究加深了对云计算在大学档案管理中的认识,津巴布韦其他州立大学可以利用本研究来应对云档案管理。
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引用次数: 0
Access to electronic court records in Botswana 在博茨瓦纳获取电子法庭记录
T. Mosweu
Governments all over the world are using information and communication technologies (ICTs) to enable the delivery of their programmes more effectively and efficiently and to increase the participation of the citizens in their governance through their e-government initiatives. The main purpose of this study was to explore issues of access to electronic case files at the Gaborone Magisterial District. Since 2005, the Department of Administration of Justice (AOJ) in Botswana has implemented an electronic Court Records Management System (CRMS) to manage case file records at the high courts and magistrates’ courts of Botswana as one of the government’s public sector reforms to improve service delivery at the courts. This study used both the quantitative and qualitative approaches with data collected through a questionnaire, document review, interviews with respondents and observation of respondents at the Gaborone Magisterial District as well as at justice stakeholders, which are Department of Public Prosecutions and the Department of Prisons and Rehabilitation. The questionnaire was supplemented with interviews. The study used the Records Continuum Model as lens to examine how electronic case files were used and accessed through the CRMS. The findings of the study revealed inadequate legislation on the management of electronic case files in Botswana. Challenges such as network disruptions, shortage of computers, resistance to change, training and a lack of commitment by staff affected access to court records on the CRMS. The study also established that access to electronic case files was limited to court personnel only. The study recommends the adoption of relevant policies and the provision of adequate infrastructure and remote access to electronic court records by the public and other stakeholders in the justice system in Botswana. Failure to provide online access to court records goes against the spirit of the Botswana National ICT policy and the National Vision 2036, which advocates for digital access to information and community access through the use of ICTs.
世界各国政府都在利用信息和通信技术(ict)更有效和高效地实施其方案,并通过其电子政务举措增加公民对其治理的参与。这项研究的主要目的是探讨在哈博罗内行政区获取电子案件档案的问题。自2005年以来,博茨瓦纳司法部(AOJ)实施了电子法庭记录管理系统(CRMS),以管理博茨瓦纳高等法院和地方法院的案件档案记录,这是政府公共部门改革之一,旨在改善法院的服务提供。本研究采用了定量和定性两种方法,通过问卷调查、文件审查、对哈博罗内行政区以及司法利益攸关方(即公诉部和监狱和改造部)的受访者进行访谈和观察收集数据。问卷以访谈补充。本研究以记录连续体模型为视角,考察了电子案件档案是如何通过crm系统使用和访问的。这项研究的结果显示博茨瓦纳在电子案件档案管理方面立法不足。网络中断、计算机短缺、抗拒变革、培训和员工缺乏承诺等挑战影响了对CRMS上法庭记录的访问。这项研究还确定,只有法庭人员才能查阅电子案件档案。该研究建议博茨瓦纳采取相关政策,提供适当的基础设施,并允许公众和司法系统中的其他利益攸关方远程访问电子法庭记录。未能提供法庭记录的在线访问,与博茨瓦纳国家ICT政策和2036年国家愿景的精神相悖,后者倡导通过使用ICT实现信息的数字化访问和社区访问。
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引用次数: 0
A forgotten past is the past that is yet to be 被遗忘的过去是尚未成为的过去
Sindiso Bhebhe, M. Ngoepe
South Africa is one of the few countries in Africa that has a running oral history association. In some countries, especially in southern Africa, these oral history associations have arisen and then died a natural death. For example, Oral Traditions Association of Zimbabwe (OTAZI) did not last long. Therefore, it is a positive development for South Africa to have a functioning oral history association. The Oral History Association of South Africa (OHASA) is the brainchild of the government and is mainly funded by the government. It is involved in the coordination and documentation of stories that were silent during the apartheid era. Therefore, with this highly perceived task it is necessary to critically evaluate its successes and failures in meeting the objectives of the National Oral History Programme (NOHP). This paper, through document analysis and purposively selected interviews, critically evaluates the achievements and shortcomings of the OHASA from its inception to present with the aim of proposing a ‘working’ model which involves the setting up of a monitoring and evaluating system. The paper concludes that although OHASA unveiled the muted marginalised voices, it soral history programme demonstrate elitism in critical emancipatory as mostly the stories of the elites are covered. Furthermore, such recorded stories are not accessible as the recordings are stashed in the boxes in archives repositories.
南非是非洲少数几个拥有口述历史协会的国家之一。在一些国家,特别是在南部非洲,这些口述历史联系曾经兴起,然后自然消亡。例如,津巴布韦口述传统协会(OTAZI)并没有持续很长时间。因此,对南非来说,拥有一个运作良好的口述历史协会是一个积极的发展。南非口述历史协会(OHASA)是政府的心血结晶,主要由政府资助。它参与协调和记录在种族隔离时代沉默的故事。因此,有必要批判性地评估其在实现国家口述历史规划(NOHP)目标方面的成功和失败。本文通过文献分析和有目的地选择的访谈,批判性地评估了OHASA从成立到现在的成就和缺点,目的是提出一个“工作”模式,其中包括建立一个监测和评估系统。本文的结论是,尽管OHASA揭示了被边缘化的沉默的声音,但它的灵魂历史计划在批判解放中展示了精英主义,因为大多数精英的故事都被覆盖了。此外,这些记录下来的故事是无法访问的,因为录音被藏在档案库的盒子里。
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引用次数: 1
Transition from analogue to digital at the National Archives of Zimbabwe 津巴布韦国家档案馆从模拟到数字的过渡
Amos Bishi, A. Rodrigues
This paper seeks to bring to light the contemporary landscape of digital technology at the National Archives of Zimbabwe (NAZ) and its move towards the provision of access and awareness of its historical collections through technology. The institution has geared towards opening its doors to the public through outreach programmes; public exhibitions; websites; oral history projects; publications and broadcasting archives with changing circumstances. The ideology of taking the archives to the citizens has paved way for outreach archivists to do the right thing, in line with their obligations to provide access to information. The National Archives of Zimbabwe, like any other archive, preserves records that have been selected for permanent preservation because of their historical and enduring value. The paper explores the challenges faced by the public archivist in the management of traditional and analogue archives and the subsequent need for transition to digital technologies. The adoption of digital technologies in the management of public archives will enable the public archivists to provide faster and easier access to the archival materials. Digital technologies enhance information sharing and reduce redundancy of the collections. The researchers used a qualitative case study methodology with an interpretivist perspective where the main focus of the research was on the NAZ’s Public Archive. Interviews, document analysis and observations were used as the major data collecting methods. The results showed that the institution had made a good start, encouraging progress and was still working on the migration from analogue technology to full adoption of digital technology.
本文旨在揭示津巴布韦国家档案馆(NAZ)数字技术的当代景观,以及它通过技术提供对其历史藏品的访问和认识的举措。该机构致力于通过外展方案向公众敞开大门;公共展览;网站;口述历史项目;形势变化的出版物和广播档案。将档案带给公民的理念为外展档案工作者在履行其提供信息的义务的同时,做正确的事情铺平了道路。津巴布韦国家档案馆和其他档案馆一样,保存了因其历史和持久价值而被选中永久保存的记录。本文探讨了公共档案管理员在管理传统和模拟档案方面所面临的挑战,以及随后向数字技术过渡的需要。在公共档案管理中采用数字技术,将使公共档案工作人员能够更快捷、更方便地查阅档案资料。数字技术加强了信息共享,减少了馆藏的冗余。研究人员使用了定性案例研究方法和解释主义的观点,研究的主要焦点是NAZ的公共档案。访谈、文献分析和观察是主要的数据收集方法。结果显示,该机构已经有了一个良好的开端,令人鼓舞的进展,并仍在努力从模拟技术过渡到全面采用数字技术。
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引用次数: 1
Preservation of audio-visual archives in Zambia 赞比亚视听档案的保存
Felesia Mulauzi, Phiri Bwalya, Chishimba Soko, Vincent Njobvu, Jane Katema, Felix Silungwe
Audio-visual records and archives constitute a fundamental heritage that satisfies multiple needs, including education, training, research and entertainment. As such, there is a need to appropriately preserve and conserve them so they can be accessed for as long as they are needed. In spite of their significant role in safeguarding cultural heritage, audio-visual records and archives, are often neglected and accorded less attention than paper-based records, especially in developing countries. Hence, there is a risk of losing information held in audio-visual form. That is why this study looked at how the National Archives of Zambia (NAZ) and the Zambia National Broadcasting Corporation (ZNBC) preserve audio-visual materials to ensure long-term accessibility of the information. The study investigated the types of audio-visual collections held, the storage equipment used, measures put in place to ensure long-term accessibility of audio-visual materials, the disaster preparedness plans in place to safeguard audio-visual archives and the major challenges encountered in the preservation of audio-visual materials. The findings of the study revealed that films (microfilm and microfiche), photographs and manuscripts, and video (video tapes) and sound recordings (compact cassette) constitute the biggest audio-visual collection preserved. The equipment used to store audio-visual materials included open shelves, specialised cabinets, electronic database for digitised materials, aisle mobiles and cupboards. The measures taken to ensure the long-term accessibility of audio-visual collection included digitisation and migration of endangered records and archives; fumigation of storage areas; conservation of damaged materials and regulation of temperatures and humidity in the storage areas. The disaster preparedness plans in place mostly covered structure insurance; protection against fire and water by way of installing fire extinguishers; smoke sensors; fire detectors and construction of purpose-built structures. The major challenges faced were financial constraints; technological obsolescence; lack of playback equipment; limited training; lack of strong back-up systems and inadequate storage facilities.
视听记录和档案是满足教育、培训、研究和娱乐等多种需求的基本遗产。因此,有必要适当地保存和保存它们,以便在需要的时候可以使用它们。尽管视听记录和档案在保护文化遗产方面发挥了重要作用,但它们往往受到忽视,比纸质记录受到的关注更少,特别是在发展中国家。因此,有丢失以视听形式保存的信息的危险。这就是为什么本研究着眼于赞比亚国家档案馆(NAZ)和赞比亚国家广播公司(ZNBC)如何保存视听材料,以确保信息的长期可及性。这项研究调查了所收藏的音像资料的种类、所使用的储存设备、为确保音像资料长期可得而采取的措施、为保护音像档案而制订的备灾计划以及在保存音像资料方面遇到的主要挑战。研究结果显示,胶片(缩微胶片和缩微胶片)、照片和手稿、录像(录像带)和录音(盒式磁带)是保存下来的最大的视听收藏。用于存储视听材料的设备包括开放式货架、专用橱柜、数字化材料的电子数据库、过道移动设备和橱柜。为确保音像资料的长期可及性而采取的措施包括将濒危记录和档案数字化和迁移;贮存区熏蒸;保存损坏的材料,调节储存区域的温度和湿度。灾备计划大多涵盖了建筑保险;安装灭火器进行防火和防水;烟雾传感器;火灾探测器和专门建造的建筑物的建造。面临的主要挑战是财政拮据;技术过时;缺少播放设备;有限的培训;缺乏强大的后备系统和不充分的储存设施。
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引用次数: 1
Alignment of archives and records management to the business processes 档案和记录管理与业务流程的一致性
Sidney Netshakhuma, M. Makhura
This paper is a synopsis of the findings of a PhD Degree in Information Science that sought to develop the archives and records management framework by using the University of Venda and the University of the Witwatersrand for comparison. The study sought to assess the state of archives and records management at selected universities. The study was based on the records lifecycle model and the findings indicated that poor archives and records management programmes at universities have been a source of risk exposure leading to inefficiency in business processes. The results revealed a significant lack of alignment of archives and records management programme with business processes. The study recommends the adoption of Archives and records management framework.
本文是信息科学博士学位的研究结果概要,该研究试图通过使用文达大学和威特沃特斯兰德大学进行比较来开发档案和记录管理框架。这项研究旨在评估选定大学的档案和记录管理状况。该研究基于记录生命周期模型,研究结果表明,大学中糟糕的档案和记录管理程序是导致业务流程效率低下的风险暴露的一个来源。结果显示档案和记录管理程序与业务流程明显缺乏一致性。该研究建议采用档案和记录管理框架。
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引用次数: 0
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ESARBICA Journal: Journal of the Eastern and Southern Africa Regional Branch of the International Council on Archives
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