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Service Quality and Performance Results through Customer Satisfaction at Small-Scale Hotels in Hanoi Area 河内地区小型酒店顾客满意度对服务质量和绩效的影响
Pub Date : 2023-11-14 DOI: 10.18535/ijsrm/v11i11.em07
Nguyen Quoc Dat, Nguyen Thu Hang
In the context of the Covid-19 pandemic, the hotel industry in Vietnam shows a strong recovery, businesses are continuously stepping up recruitment activities, expanding markets and increasing customer files. . The goal of the article is to clarify the impact of service quality on operational results through customer satisfaction. The research sample was collected by the author of the article from 119 survey questionnaires after 3 times distributing questionnaires to customers who used services at 5 small-scale hotels in the Hanoi area of ​​Vietnam. Using quantitative research on the PLS-SEM linear structural model on SPSS 20 and AMOS 20 software, the results have identified 3 groups of recommended solutions for hotel managers in meeting demand. customers and improve operational results, including: (i) Organizing hotel staff, foreign language training, and professional behavior; (ii) Invest in equipment and facilities suitable to customer needs in different stages; (iii) Increase customer responsiveness, especially through the internet channel.
在新冠肺炎疫情背景下,越南酒店业呈现强劲复苏态势,企业不断加大招聘力度,拓展市场,增加客户档案。本文的目的是通过客户满意度来阐明服务质量对运营结果的影响。研究样本是本文作者在越南河内地区的5家小型酒店向使用服务的客户分发了3次问卷后,从119份调查问卷中收集的。利用SPSS 20和AMOS 20软件对PLS-SEM线性结构模型进行定量研究,结果为酒店管理者确定了3组满足需求的推荐解决方案。(一)组织酒店员工的外语培训和专业行为;(二)投资不同阶段适合客户需要的设备设施;(iii)提高顾客反应,特别是透过互联网渠道。
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引用次数: 0
Technological innovations and their impact on higher economic skills and studies: realities and perspectives 技术创新及其对更高经济技能和研究的影响:现实和前景
Pub Date : 2023-11-11 DOI: 10.18535/ijsrm/v11i11.em06
Maia Pisaniuc
Lately, innovation has become an inevitable notion in all fields of activity, innovation based on technology, on products, on processes, innovation in the behavioural approach. The beneficial effects of innovation are undeniable, but few studies have investigated this phenomenon, particularly in terms of the skills it requires, the labour market, how it will affect economic specialities and the number of specialists in this field. The aim of this article is to study the effect of innovation on the training of economic specialists and the skills required. How the structure of specialisations will change, the number of specialists needed on the labour market will change, as a result of digitisation and IT-based business models. Research methods: comparative analysis of the skills required by employers compared to those currently provided, deduction of future needs in relation to future professions, modelling of the scenario of existence of future universities. As a result of the research we propose to identify the future specialties with an economic profile as a result of the application of information technologies with an economic profile, the required competences, the most effective study/learning methods, the determination of the university/economic studies in the futu re.
最近,创新已经成为所有活动领域中不可避免的概念,基于技术,产品,过程的创新,行为方法的创新。创新的有益影响是不可否认的,但很少有研究调查这一现象,特别是在它所需要的技能、劳动力市场、它将如何影响经济专业和该领域专家的数量方面。本文的目的是研究创新对经济专家培训和所需技能的影响。由于数字化和基于it的商业模式,专业结构将如何变化,劳动力市场所需的专家数量也将发生变化。研究方法:将雇主所需的技能与目前提供的技能进行比较分析,推断未来职业的未来需求,模拟未来大学的存在情景。作为研究的结果,我们建议确定具有经济概况的未来专业,作为具有经济概况的信息技术应用的结果,所需的能力,最有效的研究/学习方法,确定未来的大学/经济研究。
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引用次数: 0
Compliance with the Code of Conduct and Teaching Performance 遵守行为准则和教学表现
Pub Date : 2023-11-11 DOI: 10.18535/ijsrm/v11i11.el01
Jovy Gernalin, Mylene Bautista, Guarin Maguate
The main purpose of this study was to determine the compliance with the code of conduct and teaching performance of 347 public elementary teachers of 6th Congressional District of Negros Occidental using stratified random sampling. The descriptive research design was used. The modified survey questionnaire adapted from the study of Jongue (2010) and approved Individual Performance Commitment and Review Form (IPCRF) for S.Y. 2015-2016 was utilized to get the needed data. The data collected was analyzed using frequency and percentages, mode and Pearson-r correlation coefficient. Moreover, Focus Group Discussion (FGD) with 10 participants was utilized to enrich and supplement the results of the study. Results revealed that in terms of profile, majority of the participants were female, ages 31-40 and 11-20 years in length of service. For the teaching position, majority of the participants were Teacher 1 and Bachelor degree holders. For school location, majority of the participants were in the municipality. Furthermore, findings showed that the extent of the compliance with the code of conduct of the participants was “Always” and their overall teaching performance was very satisfactory. The study found significant differences in the variables and grouped according to the code of conduct. Finally, there were significant relationships found in various components of code of conduct and teaching performance. Recommendations on the findings for the capacity build-up of the participants in complying the code of conduct and teaching performance were given. Lastly, a Teachers Development Program (TDP) was proposed.
本研究的主要目的是采用分层随机抽样的方法,对西内格罗州第6国会选区347名公立小学教师的行为准则遵守情况和教学绩效进行调查。采用描述性研究设计。根据Jongue(2010)的研究修改的调查问卷和已批准的《2015-2016年度个人绩效承诺与评估表》(IPCRF)来获取所需数据。采用频率和百分比、模态和Pearson-r相关系数对收集到的数据进行分析。此外,利用10人参与的焦点小组讨论(Focus Group Discussion, FGD)来丰富和补充研究结果。结果显示,调查对象以女性居多,年龄在31-40岁之间,工龄在11-20岁之间。对于教师职位,大多数参与者是1级教师和本科学历。在学校位置方面,大多数参与者都在本市。此外,调查结果显示,参与者对行为准则的遵守程度为“始终”,整体教学表现令人满意。该研究发现了变量的显著差异,并根据行为准则进行了分组。最后,行为准则的各个组成部分与教学绩效之间存在显著的关系。对调查结果提出了建议,以提高参与者遵守行为准则和教学绩效的能力。最后,提出了教师发展计划。
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引用次数: 0
Management Skills of Department Heads in Relation to Employees Work Performance 部门主管与员工工作绩效相关的管理技能
Pub Date : 2023-11-11 DOI: 10.18535/ijsrm/v11i11.em05
Merry Jean Tiauzon, Gregorio Moyani Jr., Mylene Bautista, Guarin Maguate
The management skills of department heads play a vital role in determining employees' work performance. Department heads are expected to possess good qualities of manager and to deal effectively and efficiently require special skills which make the manager successful in their task. The department heads with high levels of management skills are also likely to have high levels of self-worth and self-esteem, which can impact every area of their lives, from relationships to employment and work performance. The study investigated the management skills of department heads in relations to employees' work performance of permanent regular casual employees of Local Government Unit of Negros Occidental during the fiscal years 2020. The design of this research is a descriptive study using a questionnaire as the research instrument. A total of 225 permanent and casual employee were involved as respondents in this study. The variables considered were age, sex, and highest educational attainment. The findings showed that the department heads' level of management skills is all at a very high level. The employees' work performance level during the fiscal year 2020 was interpreted as very satisfactory based on their OPCRF. The findings also showed that there was no significant difference in the department heads' level of management when grouped and compared according to sex and highest educational attainment. However, results showed a significant difference in variables age. A significant difference in the employees’ level of work performance when grouped and compared according to age and highest educational attainment, while sex showed no significant difference.Department Heads seem to be the most operational tool in influencing people, so they strive willingly and enthusiastically towards the accomplishment of goals in the department. Department heads design motivation systems to encourage employees to perform most effectively and draw potential candidates for promotion.
部门主管的管理技能对员工的工作绩效起着至关重要的作用。部门主管被期望具备管理者的良好素质,并需要有效和高效地处理问题的特殊技能,使管理者成功地完成任务。拥有高水平管理技能的部门主管也可能有高水平的自我价值和自尊,这可能会影响他们生活的各个方面,从人际关系到就业和工作表现。本研究调查了2020财年西内格罗州地方政府单位长期、正式、临时雇员部门主管的管理技能与员工工作绩效的关系。本研究的设计是采用问卷调查作为研究工具的描述性研究。本研究共涉及225名正式员工和临时员工。考虑的变量包括年龄、性别和最高受教育程度。调查结果表明,各部门主管的管理技能水平都处于很高的水平。根据员工的OPCRF,员工在2020财年的工作绩效水平被解释为非常满意。研究结果还显示,根据性别和最高教育程度分组和比较,部门主管的管理水平没有显著差异。然而,结果显示年龄变量差异显著。按年龄和最高受教育程度分组比较,员工的工作绩效水平有显著差异,而性别无显著差异。部门主管似乎是影响人们的最具操作性的工具,所以他们愿意和热情地努力实现部门的目标。部门主管设计激励系统,以鼓励员工最有效地工作,并吸引潜在的候选人晋升。
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引用次数: 0
Technical Skills and Competence of Sports Officiating Officials: Basis for an Action Plan 体育裁判员的技术技能和能力:行动计划的基础
Pub Date : 2023-11-11 DOI: 10.18535/ijsrm/v11i11.ss01
Susan Sabillo, Merry Jean Tiauzon, Mylene Bautista, Guarin Maguate
This research was conducted to determine the level of the technical skills and competence of sports officiating officials in schools division office of Escalante City during the School Year 2020-2021. Further, the study wanted to determine the level of the technical skills and competence of sports officiating officials when respondents are grouped and compared according to selected variables. Moreover, the result of the study also sought for an action plan. In view of the nature of the objectives of this study, the descriptive research design was used. A total of 82 sports officiating officials served as respondents of the study in the schools division office of Escalante City. The research instrument used in gathering data was a self-made questionnaire. To determine the profile of the respondents, data frequency and percentage were used. The study revealed that as assessed by the sports officiating officials when they are grouped according to the study’s variables, the results show a "high level" in all areas.Furthermore, the assessment of the level of technical skills of sports officiating officials in terms of areas indicated no significant difference when grouped and compared according to aforementioned variables. While the assessment on the level of competence of sports officiating officials in terms of areas of skills according to the level of accreditation and number of years as sports officiating officials indicated a significant difference and same is through in terms of area of training that all indicated with a significant difference when being grouped and compared according to aforementioned variables. Based on the findings of the study, the following relevant recommendations were advanced for consideration of those concerned: the findings of the study will be forwarded to the schools division office of Escalante City for them to be aware of the level of technical skills and competence of sports officiating officials. There is a strong need to improve certain areas in order that urgent and alternative measures can be planned and implemented. The division office can use the findings of this study in crafting interventions or proposing a plan of activities to satiate its policy lapses if there are any. School heads and supervisors in the schools division office of Escalante City may recommend doable interventions and propose a plan of activities via an action plan in order to formulate a viable roadmap to provide a clear guide to plans and programs to improve the level of technical skills and competence of sports officiating officials. Also, the proposed action plan must be considered in order to improve the said the level of technical skills and competence of sports officiating officials in the schools division office of Escalante City.
本研究旨在确定2020-2021学年埃斯卡兰特市学校办公室体育裁判官员的技术水平和能力。此外,该研究还希望根据选定的变量对受访者进行分组和比较,以确定体育裁判官员的技术技能和能力水平。此外,研究结果还寻求制定一项行动计划。鉴于本研究目的的性质,采用描述性研究设计。调查对象为埃斯卡兰特市学校办公室的82名体育裁判。收集资料的研究工具为自制问卷。为了确定受访者的概况,使用了数据频率和百分比。该研究表明,根据研究变量分组时,体育裁判官员的评估结果显示,所有领域的结果都是“高水平”。此外,根据上述变量分组比较,对体育裁判技术水平的评估在区域上没有显著差异。虽然根据认证水平和担任体育裁判的年数对体育裁判的技能领域进行的能力水平评估显示出显著差异,但在根据上述变量进行分组和比较时,在训练领域方面也显示出显著差异。根据这项研究的结果,提出了下列有关建议,供有关方面审议:这项研究的结果将转交埃斯卡兰特市学校办公室,使他们了解体育裁判官员的技术水平和能力。迫切需要改进某些领域,以便能够规划和执行紧急和替代措施。司办公室可以利用这项研究的结果来制定干预措施或提出活动计划,以弥补其政策失误(如果有的话)。埃斯卡兰特市学校办公室的校长和主管可以通过行动计划提出可行的干预措施和活动计划,以便制定可行的路线图,为提高体育裁判官员的技术水平和能力的计划和方案提供明确的指导。此外,必须考虑拟议的行动计划,以提高埃斯卡兰特市学校办公室体育裁判官员的技术水平和能力。
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引用次数: 0
Financial Inclusion through Islamic Microfinance: Empirical Evidence from Developing Countries 通过伊斯兰小额信贷实现金融包容性:来自发展中国家的经验证据
Pub Date : 2023-11-10 DOI: 10.18535/ijsrm/v11i11.em03
Muhammad Syahrul Hidayat, Nurul Mazidah, Didik Supardana Setia Aksana, None Nurhayati
This study explores the important role played by Islamic microfinance in promoting financial inclusion in developing countries. Using empirical evidence, this research shows how Islamic microfinance institutions have helped in reducing poverty and improving the economic welfare of underprivileged communities. Through secondary data analysis and case studies, this research highlights how sharia economic principles such as the prohibition of riba (interest) and the emphasis on asset-based contracts have facilitated access to financial services for individuals previously underserved by conventional financial institutions. This research also discusses the challenges faced by the Islamic microfinance sector and provides recommendations for the future
本研究探讨了伊斯兰小额信贷在促进发展中国家普惠金融方面发挥的重要作用。利用经验证据,本研究展示了伊斯兰小额信贷机构如何帮助贫困社区减少贫困和改善经济福利。通过二手数据分析和案例研究,本研究强调了伊斯兰教经济原则(如禁止利息)和强调基于资产的合同)如何促进了以前得不到传统金融机构服务的个人获得金融服务。本研究还讨论了伊斯兰小额信贷部门面临的挑战,并为未来提供了建议
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引用次数: 0
Project performance and the effects of human activity: a case study of the University of Salford 项目绩效与人类活动的影响:以索尔福德大学为例
Pub Date : 2023-11-10 DOI: 10.18535/ijsrm/v11i11.em04
David Oyekunle, David Preston, Florence Ibeh
Conflict is common in the project management industry. Project performance may be impacted negatively or favourably by human activities such as competing interests among stakeholders, project team members, and project managers, as well as by the intimidating methodology and structure of the project management process. This case study at the University of Salford looked into how human activity affects project management and performance. The mixed methodology used in this study allowed for a deeper understanding of the real-world experiences of the subjects and project teams. Project management students and professionals from the University of Salford provided the data, which was collected. The survey generated a sample size of 40 responses, of which 37 were reliable enough for analysis. At the University of Salford, it was discovered that relationships among team members were a crucial human activity that promoted cooperation, trust, and the extension of trust to others, thereby reducing conflict and ties of trust between stakeholders and project managers. However, positive team dynamics and strong group cohesion are required to actively and purposefully encourage conflict in order to achieve the project's aim, goals, and deliverables. Conflict in project performance and project management productivity, for example, may be reversed. Therefore, to achieve high performance and productivity, the project management process needs strong communication, positive team dynamics, and an understanding of scope. Conflict can have a negative effect on the process, lowering productivity and performance. Project managers should develop their communication skills to avoid this because it is a soft skill that can be learned and enhanced. This guarantees proper coordination, awareness of all stakeholders, and a decrease in conflict.
冲突在项目管理行业中很常见。项目绩效可能受到人类活动的负面或有利影响,例如干系人、项目团队成员和项目经理之间的利益竞争,以及项目管理过程中令人生畏的方法和结构。索尔福德大学的这个案例研究调查了人类活动是如何影响项目管理和绩效的。本研究中使用的混合方法允许更深入地了解主题和项目团队的真实世界经验。索尔福德大学项目管理专业的学生和专业人士提供了数据,这些数据被收集起来。该调查产生了40份回复样本,其中37份足够可靠,可用于分析。在索尔福德大学,人们发现团队成员之间的关系是一项至关重要的人类活动,它促进了合作、信任和对他人的信任,从而减少了利益相关者和项目经理之间的冲突和信任联系。然而,积极的团队动力和强大的团队凝聚力需要积极和有目的地鼓励冲突,以实现项目的目的、目标和可交付成果。例如,项目绩效和项目管理生产力之间的冲突可能会被逆转。因此,为了实现高绩效和生产力,项目管理过程需要强有力的沟通,积极的团队动力,以及对范围的理解。冲突会对过程产生负面影响,降低生产力和绩效。项目经理应该发展他们的沟通技巧来避免这种情况,因为这是一种可以学习和增强的软技能。这保证了适当的协调,所有利益相关者的意识,并减少冲突。
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引用次数: 0
Economic Empowerment Of Ummah Through Sharia Fintech:Literature Review 通过伊斯兰金融科技赋予穆斯林经济权力:文献综述
Pub Date : 2023-11-10 DOI: 10.18535/ijsrm/v11i11.em02
Ahmad Munir Hamid, None Syuhada, Iskandar Ritonga
Fintech Syariah is an innovation that has the potential to strengthen the Islamic economy by providing more inclusive and syariah-compliant access to financial services. This article provides comprehensive literature on how Islamic finance technology benefits Muslim economies. Using a variety of literary analyses, this article explains how Fintech Syariah may increase access to money, provide innovative solutions for social and economic problems, and reduce the risk associated with financial inception. We also outline the necessary regulatory measures that must be taken to ensure that Islamic economic principles are adhered to in Fintech. The current study provides insight into how Fintech Syariah may become a significant tool for Muslim economic development, with implications that are particularly significant for the growth of the Islamic economy in the current digital era.
伊斯兰金融科技是一项创新,通过提供更具包容性和符合伊斯兰教义的金融服务,有可能加强伊斯兰经济。本文提供了有关伊斯兰金融技术如何使穆斯林经济受益的综合文献。本文使用各种文献分析,解释了金融科技伊斯兰教如何增加获得资金的途径,为社会和经济问题提供创新的解决方案,并降低与金融启动相关的风险。我们还概述了必须采取的必要监管措施,以确保伊斯兰经济原则在金融科技领域得到遵守。目前的研究提供了金融科技伊斯兰教如何成为穆斯林经济发展的重要工具的见解,对当前数字时代伊斯兰经济的增长具有特别重要的意义。
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引用次数: 0
Resilience of traditional midwifery in Southern Cameroons: 1922-1961 喀麦隆南部传统助产士的恢复力:1922-1961
Pub Date : 2023-11-04 DOI: 10.18535/ijsrm/v11i11.sh01
Nina-Prazil LIENJEH Lueong, Canute A. Ngwa
It is instructive that well organized healthcare systems existed in Africa before contacts with the outside world. During this period, midwifery services were prioritized because societal wellbeing depended on the quality and availability of child and maternity services. The arrival of European colonial imperialists with their assumed superior culture/civilization and their colonial economic agenda caused the introduction of Western biomedicine. This was intended in part to maintain a constant and healthy work force for colonial exploitation. Drawing from the case of Southern Cameroons, this paper sets out to examine the resilience of local midwifery practices in the face of an imposed Western biomedicine. The paper was informed by both primary and secondary sources. Archival information and oral interviews made up the primary sources while books, published articles and dissertations constituted the secondary sources. The discriptive historical approach was employed in the analysis of the work. This study submits that: African women were not passive subjects on issues of their reproductive life but agents that could reject imposed values and stick to their tested practices. The ideological and cultural arrogance that characterized the introduction of Western biomedicine had the unintended impact of galvanizing an unexpected resilience of traditional medical practices. Consequently appreciable change in favor of Western biomedicine was only witnessed in the period after independence.
在与外界接触之前,非洲就有组织良好的医疗保健系统,这一点很有启发性。在此期间,助产服务被列为优先事项,因为社会福祉取决于儿童和产妇服务的质量和可用性。欧洲殖民帝国主义者的到来,以及他们假定的优越文化/文明和殖民经济议程,导致了西方生物医学的引入。这在一定程度上是为了为殖民剥削维持稳定和健康的劳动力。本文以喀麦隆南部的案例为例,着手考察当地助产实践在面对强加的西方生物医学时的复原力。这篇论文既有第一手资料,也有第二手资料。档案资料和口头采访是主要来源,书籍、发表的文章和论文是次要来源。在分析这部作品时采用了描述性的历史方法。这项研究认为:非洲妇女在其生殖生活问题上不是被动的主体,而是可以拒绝强加的价值观并坚持其经过检验的做法的代理人。西方生物医学引进的意识形态和文化上的傲慢产生了意想不到的影响,激发了传统医学实践的意想不到的弹性。因此,只有在独立后的一段时间才出现有利于西方生物医学的明显变化。
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引用次数: 0
Streptococcus pyrogens: A Short Review 热原链球菌:综述
Pub Date : 2023-11-04 DOI: 10.18535/ijsrm/v11i11.mp01
N. Lakshmi, S. Swathi, N. Saraswathi
Streptococcus pyrogens (commonly called as "group A streptococcus") is a pathogen infecting 18.1 million people and resulting in death of 5,00,000 people every year worldwide. The pathogens causing group A streptococcus (GAS) are commonly transmission through respiratory droplets, touching skin sore caused by GAS or through contaminated Material Streptococcus pyrogens is majorly found in children and elderly people. Preventing and controlling measures should be implemented to & reduce the risk of S. pyrogens by improving living Conditions and personal hygiene. GAS diseases are widely found in developing countries and low socioeconomic areas of developed countries.
热原链球菌(通常称为“A群链球菌”)是一种病原体,每年全世界有1810万人感染,造成50万人死亡。引起A族链球菌(GAS)的病原体通常是通过呼吸道飞沫、接触由GAS引起的皮肤溃疡或通过被污染的物质传播。预防和控制措施应落实到&通过改善生活条件和个人卫生,减少感染热原链球菌的风险。气体疾病广泛存在于发展中国家和发达国家的低社会经济地区。
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引用次数: 0
期刊
International Journal of scientific research and management
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