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The Influence of Service Quality Factors on Customer Satisfaction in the Banking Sector in Batam City 峇淡市银行业服务质量因素对客户满意度的影响
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2024.p14537
Golan Hasan, Jenny Lim
- The aim of this research is to determine how factors related to service quality influence the level of customer satisfaction in the Batam City banking sector. In today's era of ruthless globalization, improving service quality is critical to attracting new customers and retaining old ones. In this research, customer satisfaction is the dependent variable, while the independent factors are price, trust, loyalty, service quality and product quality. Customer experience is also used as a mediating factor. This research involved 304 people selected at convenience using online Google Forms. Data analysis was carried out using the SmartPLS 3.0 and SPSS 25.0 programs. According to the results of statistical studies, service quality significantly influences customer satisfaction. However, research also shows that theories about customer experience and loyalty are unlikely to be accepted given the existing evidence. These results show more clearly how important service quality is for the Batam City banking industry to make customers satisfied.
- 本研究旨在确定与服务质量相关的因素如何影响峇淡市银行业的客户满意度。在当今无情的全球化时代,提高服务质量对于吸引新客户和留住老客户至关重要。在本研究中,客户满意度是因变量,而独立因素则是价格、信任度、忠诚度、服务质量和产品质量。客户体验也被用作中介因素。本研究使用在线谷歌表格方便地选取了 304 人。数据分析使用 SmartPLS 3.0 和 SPSS 25.0 程序进行。统计研究结果表明,服务质量对顾客满意度有显著影响。然而,研究也表明,鉴于现有证据,有关客户体验和忠诚度的理论不太可能被接受。这些结果更清楚地表明,服务质量对巴淡市银行业提高客户满意度有多么重要。
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引用次数: 0
Risk Analysis of The Apartment Construction Project in Superblock Area to Improve Time Performance 超级街区公寓建设项目的风险分析以提高工期绩效
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14504
Sudrajat Abdrurrahman, Wisnu Isvara
: Apartment construction projects require certain processes and steps because it is a construction job that carries high risks. It is known that apartment construction work is work that has a high risk, this will increase the risks that exist if apartment construction work occurs in a superblock area due to interactions between one construction project and another construction project. The high risk and uncertainty in apartment construction projects in superblock areas can be one of the causes of project time deviations. One control strategy to minimize the occurrence of time deviations is to detect risks that may occur and review every procedure related to the apartment construction process in the company's superblock area, then categorize high risks so that it can become a reference for each party in controlling apartment construction in the superblock area. This research was carried out with the aim of knowing the risk variables that influence the time performance of apartment construction in the superblock area, to find out the identification of high risks from the variables of the design review process, contractor procurement process
:公寓建设项目需要一定的流程和步骤,因为这是一项具有高风险的建设工作。众所周知,公寓建设工程是一项具有高风险的工作,如果公寓建设工程发生在超级街区,由于一个建设项目与另一个建设项目之间的相互作用,将会增加存在的风险。超级街区中的公寓建设项目的高风险和不确定性可能是造成项目工期偏差的原因之一。为了尽量减少时间偏差的发生,一种控制策略是检测可能发生的风险,并审查与公司超级区块区域内公寓建设过程相关的每一个程序,然后将高风险分类,使其成为各方控制超级区块区域内公寓建设的参考。本研究旨在了解影响超级街区公寓建设时间绩效的风险变量,从设计审查流程、承包商采购流程等变量中找出高风险的识别方法。
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引用次数: 0
Effects of Organic Mulch and Plastic Mulch on Groundnut Yield and Weed Biomass at Nawalpur, Sarlahi 有机覆盖物和塑料覆盖物对萨尔拉希纳瓦尔布尔花生产量和杂草生物量的影响
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14517
Anand Chaudhary, P. Wagle, A. Mishra, M. Sah, Pradeep Sah, Ram Das Chaudhary, B. P. Yadav
: A study was carried out at Oilseed Research Program, Nawalpur, Sarlahi, in 2020 and 2021 to compare the impact of plastic and organic mulch on groundnut yield and weed biomass. The randomized complete block design (RCBD) with three replications was used in this experiment. Seven treatments were as follows: rice husk, rice straw, black polythene sheet, Lantana camara , living mulch, sawdust, and control. Result showed that Lantana camara mulching produced the lowest biomass for narrow leaf weed (0.062 t/ha) in 2020 and (0.046 t/ha) in 2021, which was followed by the black polythene sheet mulching (0.063 t/ha) in 2020 and (0.046 t/ha) in 2021. However, the plot mulched with rice straw had the lowest biomass of broad leaf weed (0.037 t/ha) in 2020 and (0.014 t/ha) in 2021. Notably, the plot treated with rice husk mulch produced the highest pod yield (2.35 t/ha) in 2020 and (2.07 t/ha) in 2021, with the living mulch treated plot coming in second (2.13 t/ha) in 2020 and (1.84 t/ha) in 2021. In conclusion, the use of organic mulches such as Lantana camara and rice straw may be a more effective way to reduce weed intensity while improving groundnut yield compared to plastic mulch.
:2020 年和 2021 年,在萨尔拉希纳瓦尔布尔的油菜籽研究计划进行了一项研究,比较塑料地膜和有机地膜对花生产量和杂草生物量的影响。试验采用随机整群设计(RCBD),三次重复。七个处理如下:稻壳、稻草、黑色聚乙烯薄膜、Lantana camara、活地膜、锯末和对照。结果表明,在 2020 年和 2021 年,窄叶杂草的生物量最低分别为 0.062 吨/公顷和 0.046 吨/公顷,其次是黑色聚乙烯薄膜覆盖(2020 年和 2021 年分别为 0.063 吨/公顷和 0.046 吨/公顷)。然而,使用稻草覆盖的地块在 2020 年和 2021 年的阔叶杂草生物量最低,分别为 0.037 吨/公顷和 0.014 吨/公顷。值得注意的是,使用稻壳地膜覆盖的地块在 2020 年的豆荚产量(2.35 吨/公顷)和 2021 年的豆荚产量(2.07 吨/公顷)最高,使用活体地膜覆盖的地块在 2020 年的豆荚产量(2.13 吨/公顷)和 2021 年的豆荚产量(1.84 吨/公顷)排名第二。总之,与塑料地膜相比,使用有机地膜(如香蒲和稻草)可能是降低杂草密度、提高花生产量的更有效方法。
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引用次数: 0
Effect of Serving others on Spiritual Formation of Church members in Wolaita Sodo KHC 为他人服务对 Wolaita Sodo KHC 教会成员灵性培养的影响
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14532
Eyob D. G, Munyao S., Gathogo N
: We live in an era where genuine spirituality is under question. There is spiritual decline among church members today. Serving others is one of the elements of ethical leadership that can bring spiritual formation of church members However, lack of serving others set back the growth of spirituality among church members and results spiritual decline. The main purpose of this study is to explore the effect of serving others on the spiritual formation of church members in Wolaita Sodo Kale Heywet Church in Ethiopia. A study adopted a descriptive and explanatory design to explain the phenomena of Wolaita Sodo, KHC. Data was collected using both open-ended and closed-ended questionnaires from Wolaita Sodo KHC leaders, Pastors, Bible school teachers, evangelists and worship team members. The study examined the effect of serving others that contributes to spiritual formation of church members Wolaita Sodo KHC. This study provides a descriptive analysis of frequency result and a Chi square test including bar chart description. The result of the study presented in frequency analysis indicts that 89.8 percent serving others positively impacts church members to grow into Christ’s likeness. Additionally, a Chi square test result (.000) indicate the result is highly significant level that serving others has effect on the spiritual formation of church members. To sum up, this study suggests that the research result provide evidence for further research studies in the study area.
:我们生活在一个真正的灵性受到质疑的时代。今天,教会成员的灵性正在衰退。然而,缺乏服侍他人会阻碍教会成员灵性的成长,导致灵性衰退。本研究的主要目的是探讨服侍他人对埃塞俄比亚 Wolaita Sodo Kale Heywet 教会成员灵性形成的影响。研究采用描述性和解释性设计来解释 Wolaita Sodo、KHC 的现象。研究使用开放式和封闭式调查问卷收集数据,调查对象包括 Wolaita Sodo KHC 的领袖、牧师、圣经学校教师、传道人和敬拜团成员。本研究探讨了服侍他人对教会成员沃莱塔-索多-卡姆丘教会灵性形成的影响。本研究对频率结果进行了描述性分析,并进行了包括柱状图描述在内的秩方检验。频率分析的研究结果表明,89.8%的服侍他人行为对教会成员成长为基督的样式产生了积极影响。此外,Chi Square 检验结果(.000)表明,服侍他人对教会成员灵命的形成有非常显著的影响。总之,本研究表明,研究结果为本研究领域的进一步研究提供了证据。
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引用次数: 0
Academic Self-efficacy of the College of Education Students and their Implications to Academic Workload 教育学院学生的学业自我效能感及其对学业负担的影响
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14536
Roquia Amor B. Adormeo, Jonalie B. Brao, Ariel U. Cubillas
- This study examined the academic self-efficacy of the college of education students and its implications to their academic workload of all levels of BEEd and BSEd Science. The study utilized random sampling to collect data from 247 participants across different academic levels, genders, and said programs. In line with this, the study pursued to determine the significant difference in the level of students’ academic self-efficacy when grouped according to demographic profile. The findings of this research served as the foundation for developing an implication that academic workload may be crafted to uplift students’ self-efficacy. This study utilized a quantitative research design and collected data through online generated survey questionnaires for the data analysis. The findings indicate that education students have a positive mindset and they believe in their ability to learn and succeed academically. Students also exhibit fair self-efficacy in managing curricular activities and time. Positive teacher-student relationships, effective resource utilization, peer interactions, and goal orientation positively influence students' academic self-efficacy. Developing effective coping mechanisms for handling challenges is important. Overall, the study highlighted the importance of fostering a positive learning environment, providing support and guidance, and promoting effective coping strategies to enhance students' academic self-efficacy and improve their performance.
- 本研究探讨了教育学院学生的学业自我效能感及其对各年级教育学学士和理学学士学业负担的影响。研究采用随机抽样的方法,收集了 247 名参与者的数据,这些参与者来自不同的学业水平、性别和专业。据此,研究试图确定根据人口统计学特征进行分组时,学生学业自我效能感水平的显著差异。本研究的结果为得出学术工作量可以提高学生自我效能感的结论奠定了基础。本研究采用定量研究设计,通过在线生成的调查问卷收集数据,进行数据分析。研究结果表明,接受教育的学生拥有积极的心态,他们相信自己有能力学习并在学业上取得成功。学生在管理课程活动和时间方面也表现出相当的自我效能感。积极的师生关系、有效的资源利用、同伴互动和目标导向对学生的学业自我效能感有积极影响。发展有效的应对机制以应对挑战非常重要。总之,这项研究强调了营造积极的学习环境、提供支持和指导以及推广有效的应对策略对于增强学生的学业自我效能感和提高他们的学习成绩的重要性。
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引用次数: 0
Efektivitas Penerapan Modernisasi Sistem Administrasi Perpajakan Tahun 2022 2022 年实施税收征管系统现代化的成效
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14513
Studi Kasus Pada Kantor Pelayanan Pajak Pratama Bekasi Utara
Pelaksanaan sistem perpajakan yang baik dapat meningkatkan penerimaan pajak karena dilakukan sesuai dengan sistem yang telah ditetapkan. Modernisasi pajak dilaksanakan untuk aktif melaksanakan kewajiban perpajakan namun terdapat beberapa kendala dan hambatan dalam pelaksanaan perpajakan. Penelitian ini bertujuan untuk menganalisa cara penerapan modernisasi sistem administrasi perpajakan modern, juga merangkul kemajuan teknologi terbaru. Dengan demikian diperlukan Modernisasi Administrasi Perpajakan dalam meningkatkan kualitas pelayanan sehingga semakin menambah kepercayaan bagi Wajib Pajak. Diharapkan dengan kebijakan seperti itu maka akan dapat meningkatkan penerimaan pajak dan dapat mengefektifkan penerimaan pajak. Modernisasi
实施良好的税收制度可以增加税收,因为税收是按照既定制度执行的。实施税收现代化是为了积极履行纳税义务,但在实施税收现代化的过程中存在一些障碍和阻力。本研究旨在分析如何实施现代税收征管制度的现代化,同时拥抱最新的技术进步。因此,有必要在提高服务质量方面实现税务管理现代化,从而提高纳税人的信任度。预计这样的政策将能够增加税收,并精简税收。现代化
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引用次数: 0
Design and Implementation of a Color Mixing Machine 彩色混合机的设计与实现
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14534
Najmi A Wafi, Ausama H. Ahmed, Mahamed A. Saleh
- Control systems have played an important role in the development and growth of modern technology and civilization in recent years. Almost every aspect of our daily lives is affected in some way by some type of control system, which has simplified our lives. One use of automatic control is color matching and mixing, which requires specialized and expensive equipment that can only be utilized in industrial applications and for big quantities. In this paper, an automatic color mixing machine was designed, simulated, and constructed to operate automatically, efficiently, and at a low cost. This machine is controlled by an Arduino Mega microcontroller programmed in the Arduino C language. The machine combines Cyan, Magenta, Yellow, and Key (black) CMYK colors with a white color to create the desired color which is detected by the RGB (Red, Green, and Blue) color sensor. This system is simulated using Proteus software which is a great tool for simulating microcontroller-based systems. Lastly, Python programming language, OpenCV package, and Colour library have been used to calculate Delta E that measures the difference between two colors. The results from this machine was practically acceptable with an error (Delta E) of 12%, 9%, 5%, 8% after testing with four examples (yellow, green, blue, red) respectively.
- 近年来,控制系统在现代科技和文明的发展壮大中发挥了重要作用。我们日常生活的方方面面几乎都受到某种控制系统的影响,从而简化了我们的生活。自动控制的一个用途是配色和混色,这需要专业和昂贵的设备,只能用于工业应用和大批量生产。在本文中,我们设计、模拟并建造了一台自动调色机,它能自动、高效、低成本地运行。这台机器由一个用 Arduino C 语言编程的 Arduino Mega 微控制器控制。这台机器将青色、品红色、黄色和关键色(黑色)CMYK 颜色与白色结合在一起,生成 RGB(红、绿、蓝)颜色传感器检测到的所需颜色。该系统是使用 Proteus 软件模拟的,该软件是模拟基于微控制器的系统的优秀工具。最后,Python 编程语言、OpenCV 软件包和 Colour 库被用来计算测量两种颜色之间差异的 Delta E。在对四个示例(黄色、绿色、蓝色和红色)进行测试后,该机器的结果基本可以接受,误差(Delta E)分别为 12%、9%、5% 和 8%。
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引用次数: 0
The Practice of Technology-Induced Pedagogy at the Tertiary Level ESL Classrooms in Sri Lanka 斯里兰卡高等教育阶段 ESL 课堂的技术诱导教学法实践
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14529
Amarasinghe H.A.S.L.
- The Practice of Technology-Induced Pedagogy has gained a large research interest due to changes that occurred in traditional ESL classroom practices. This study aims at exploring the practice of technology-induced pedagogy in Sri Lankan ESL classrooms at the Tertiary-level in terms of types of technology platforms and tools and the current status of classroom management. Fifteen lecturers of English who serve at different Higher Educational Institutes were considered as the sample of this study. Data were gathered regarding their perspectives on the practice of technology-induced pedagogy through a self-reported questionnaire and a semi-structured interview. A Google form and Google voice typing were employed to collect data. Next, data were analyzed through descriptive statistics and content analysis. The results indicate that a wide array of new platforms and tools are employed in the teaching-learning and evaluation process related to all language skills. They include LMS, Moodle, MSTeams, LearnZooom, Googlemeet, Google Classroom, Pad let, Smart board, Podcasts, YouTube, Kahoot, Mentimeter, Canvas, Quizzlet, Google forms, audio and video clips, and Artificial Intelligence. Further, it has been revealed more advanced tools like Chatbots, Virtual Reality and Augmented Reality will also
- 由于传统的 ESL 课堂实践发生了变化,技术诱导教学法的实践获得了广泛的研究兴趣。本研究旨在从技术平台和工具的类型以及课堂管理现状等方面,探讨斯里兰卡高等教育阶段 ESL 课堂的技术诱导教学法实践。15 名在不同高等教育机构任职的英语讲师被视为本研究的样本。通过自我报告问卷和半结构式访谈,收集了他们对技术诱导教学法实践的看法。收集数据时使用了谷歌表格和谷歌语音输入。然后,通过描述性统计和内容分析对数据进行分析。结果表明,在与所有语言技能相关的教学和评价过程中,使用了大量新平台和新工具。它们包括 LMS、Moodle、MSTeams、LearnZooom、Googlemeet、Google Classroom、Pad let、智能板、Podcast、YouTube、Kahoot、Mentimeter、Canvas、Quizzlet、Google 表单、音频和视频剪辑以及人工智能。此外,据透露,聊天机器人、虚拟现实和增强现实等更先进的工具也将出现。
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引用次数: 0
Effect of Structured Teaching Program on Knowledge and Attitude Regarding Antenatal Care among Spouses of Primigravida in Selected Hospitals, West Bengal 结构化教学计划对西孟加拉邦部分医院初产妇配偶产前保健知识和态度的影响
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14510
Archana Ghosh
: Background: Husband`s involvement in seeking timely antenatal care is important. Their support can have a positive impact on health care of pregnant women, which successively depends on their knowledge and attitude regarding the importance of antenatal care. Use of antenatal health services is a good approach to scale back the chance of maternal morbidity and mortality especially in places where the overall health status of women is poor. By increasing the use of antenatal care (ANC) the risk of maternal death can be reduced. Methods : A non-equivalent control group pre-test post-test study was conducted among 80 spouses of primigravida 40 in the experimental & 40 in control group selected using non-probability convenience sampling technique to determine the effect of structure teaching program on knowledge & attitude regarding antenatal care among spouses of primigravida in Sonarpur Rural Hospital, West Bengal. Structured knowledge questionnaire & F ive point Likert scale were administered to obtain data. Results : The result revealed that mean post-test knowledge & attitude score (22.2 &129.1) in experimental group & (13.75 & 90.5) in control group were higher than the mean pre-test score in both group (( 12.5& 8 9 . 8 ) , ( 13.55& 90.15 r e s p e c t i v e l y ). The result revealed that significant improvement of knowledge as evident from corresponding ‘t’ value (‘t’(39) = 8.96, p≤0.05) & attitude (‘t’(39) = 4.52, p ≤0.05) after STP. Conclusion : Structured teaching program is effective to improve the knowledge & attitude of the spouses of primigravida on antenatal care.
:背景:丈夫参与及时寻求产前护理非常重要。他们的支持会对孕妇的保健产生积极影响,而这又取决于他们对产前保健重要性的认识和态度。使用产前保健服务是降低孕产妇发病率和死亡率的好方法,尤其是在妇女整体健康状况不佳的地方。通过提高产前保健(ANC)的使用率,可以降低产妇死亡的风险。方法:采用非概率方便抽样技术,在 80 名初产妇配偶中进行了非等效对照组前测后测研究,其中实验组 40 人,对照组 40 人,以确定结构化教学计划对西孟加拉邦 Sonarpur 乡村医院初产妇配偶产前保健知识和态度的影响。采用结构化知识问卷和李克特五点量表来获取数据。结果:结果显示,实验组和对照组的后测知识和态度平均分(22.2 分和 129.1 分)和(13.75 分和 90.5 分)均高于两组的前测平均分((12.5 分和 8 9. 8 分)、(13.55 分和 90.15 分)。结果显示,STP 后,学生的知识('t'(39) = 8.96,P≤0.05)和态度('t'(39) = 4.52,P≤0.05)均有明显改善。结论:结构化教学计划能有效提高初产妇配偶对产前保健的认识和态度。
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引用次数: 0
Evaluating The Effect of Field Dodder Infestation on Productivity Indicators of Different Tomato Varieties 评估田间菟丝子对不同番茄品种产量指标的影响
Pub Date : 2024-01-24 DOI: 10.29322/ijsrp.14.01.2023.p14509
Muhammad Elsekran, K. Almhemed, T. Ustuner
: Field dodder is a parasitic weed that causes significant damage to agricultural crops. In this research, the susceptibility of three tomato varieties (Koy, F1 pembe, and Bursa) to field dodder infection was tested under field conditions. The infection rate was determined at different stages of tomato growth, also the fresh and dry weight of field dodder parasitized on the tested tomato varieties were calculated. The decrease in the average weight, length and width of fruits of different tomato varieties due to field dodder infection was also determined. The decrease in the number of tomato fruits and production for each tomato variety was also calculated. The results showed that the infection rate of tomato varieties ranged between 91.5% for the Bursa variety and 73.8% for the Koy variety. Field dodder was able to form a large biomass on different tomato varieties, ranging from 537.7 to 945.2 g/m 2 of fresh weight. The infection led to a significant decrease in the fruit and production characteristics of tomato varieties. The highest loss in production was in the Bursa variety, at a rate of 76.3%, while the lowest loss was in the Koy variety, at a rate of 61.7%. In addition, the infestation of field dodder had a significant impact on the quality of production by reducing its nutrient content in different proportions. Despite the variation in the sensitivity of the varieties used in this experiment, the results showed that these varieties are sensitive to field dodder infection, so effective control must be carried out to limit the decline caused by this weed in tomato production.
:田菟丝子是一种寄生杂草,对农作物造成严重危害。本研究测试了三个番茄品种(Koy、F1 pembe 和 Bursa)在田间条件下对田菟丝子感染的敏感性。测定了番茄不同生长阶段的感染率,并计算了寄生在受试番茄品种上的田菟丝子的鲜重和干重。还测定了不同番茄品种因感染田菟丝子而导致的果实平均重量、长度和宽度的减少。还计算了每个番茄品种的番茄果实数量和产量的减少量。结果表明,番茄品种的感染率从布尔萨品种的 91.5%到科伊品种的 73.8%不等。田菟丝子能在不同番茄品种上形成大量生物量,鲜重从 537.7 克/米 2 到 945.2 克/米 2 不等。感染导致番茄品种的果实和产量特征显著下降。产量损失最大的是布尔萨品种,达 76.3%,而损失最小的是科伊品种,达 61.7%。此外,田间菟丝子的侵染也对产量质量产生了重大影响,不同比例的田间菟丝子会降低营养成分。尽管试验中使用的品种对田间菟丝子的敏感性存在差异,但结果表明,这些品种对田间菟丝子的感染很敏感,因此必须进行有效控制,以限制这种杂草对番茄产量造成的下降。
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引用次数: 0
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International journal of scientific and research publications
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