Business transactions are important with the increasing of online shop in Indonesia. Every year online shops in Indonesia are increasing in accordance with the existing of technology. The impact of logistic companies as online shop partner is always improving their services to facilitate business transactions. This study aims to compare logistic services between JNE and J&T Express companies based on online shop satisfaction. The satisfaction of some online shops as both customers and working partners with the logistics companies will be important for both companies. The methods used are Importance Performance Analysis (IPA) and T-test with a sample of 150 owners. Purposive sampling is used as the sampling technique and data is collected by distributing questionnaires through online shop media social. From the fifteen attributes, important services according to online shop are responsiveness to damaged goods and lost goods, guarantees for damaged goods and lost goods, the company’s mode of communication to its customers, the company’s consistency in maintaining goods properly and consistency of delivery time to the consumer. The results of the study show that JNE and J&T Express have a significant difference, namely the superiority of JNE in maintaining goods properly inappropriate with the price their given. Meanwhile , the JNE and J & T Express have a significant inconsistency of delivery time. Keywords: importance performance analysis (ipa), customer satisfaction, logistic sevices perfomance, JNE, online shop
{"title":"The Effect of Online Shop Owner Satisfaction on Logistic Services (Comparative Study of JNE and J&T Express)","authors":"Kinda Rizki, Eko Ruddy Cahyadi, A. Slamet","doi":"10.17358/ijbe.6.2.196","DOIUrl":"https://doi.org/10.17358/ijbe.6.2.196","url":null,"abstract":"Business transactions are important with the increasing of online shop in Indonesia. Every year online shops in Indonesia are increasing in accordance with the existing of technology. The impact of logistic companies as online shop partner is always improving their services to facilitate business transactions. This study aims to compare logistic services between JNE and J&T Express companies based on online shop satisfaction. The satisfaction of some online shops as both customers and working partners with the logistics companies will be important for both companies. The methods used are Importance Performance Analysis (IPA) and T-test with a sample of 150 owners. Purposive sampling is used as the sampling technique and data is collected by distributing questionnaires through online shop media social. From the fifteen attributes, important services according to online shop are responsiveness to damaged goods and lost goods, guarantees for damaged goods and lost goods, the company’s mode of communication to its customers, the company’s consistency in maintaining goods properly and consistency of delivery time to the consumer. The results of the study show that JNE and J&T Express have a significant difference, namely the superiority of JNE in maintaining goods properly inappropriate with the price their given. Meanwhile , the JNE and J & T Express have a significant inconsistency of delivery time. \u0000Keywords: importance performance analysis (ipa), customer satisfaction, logistic sevices perfomance, JNE, online shop","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"4 1","pages":"196-196"},"PeriodicalIF":0.0,"publicationDate":"2020-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78164009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Customer satisfaction survey is a standard method used by service providers in order to obtain feedback from the customer as well as close the gap between customer expectation and perception of service quality. Feedback from customers can make them possible to define the level of quality of service by themselves. If a service provider can satisfy its customers, it means that it will retain its customers. LPPOM MUI, as an authorized halal certifying body in Indonesia, has conducted a customer satisfaction survey three times from 2015 up to 2017. After conducting the survey, LPPOM also performed a follow-up based on the result of the survey. The purposes of this research are (1) to get to know about the follow-up of customer satisfaction evaluation of LPPOM MUI, (2) to analyze the impact of the follow-up implementation progress versus re-evaluation by LPPOM MUI’s customer group on the follow-up, (3) to provide recommendation(s) if the customers perceive the follow-up implementation still does not fulfill their service quality expectation. The methods used were a qualitative analysis based on the follow-up of LPPOM MUI’s customer satisfaction survey versus re-evaluation on LPPOM MUI’s seven customer groups on the follow-up. The result shows that all quality service attributes need improvement to meet customer expectations. They are namely 1) the ease of contacting the Call Center 14056 or LPPOM MUI, 2a) The availability of notification if any change or dysfunction of CEROL SS-23000 and 2b) replying time to customer email (3a) Dealing time to halal certification process (3b) dealing time to post-audit stage (3c) Dealing time to LPPOM MUI approval of new material of the company. Keywords: service quality, customer satisfaction survey, follow-up, LPPOM MUI, re-evaluation
{"title":"The Evaluation of Customer Satisfaction Survey Follow-Up in LPPOM MUI","authors":"Hendra Utama, S. Sukardi, Djatna Taufik","doi":"10.17358/ijbe.6.2.105","DOIUrl":"https://doi.org/10.17358/ijbe.6.2.105","url":null,"abstract":"Customer satisfaction survey is a standard method used by service providers in order to obtain feedback from the customer as well as close the gap between customer expectation and perception of service quality. Feedback from customers can make them possible to define the level of quality of service by themselves. If a service provider can satisfy its customers, it means that it will retain its customers. LPPOM MUI, as an authorized halal certifying body in Indonesia, has conducted a customer satisfaction survey three times from 2015 up to 2017. After conducting the survey, LPPOM also performed a follow-up based on the result of the survey. The purposes of this research are (1) to get to know about the follow-up of customer satisfaction evaluation of LPPOM MUI, (2) to analyze the impact of the follow-up implementation progress versus re-evaluation by LPPOM MUI’s customer group on the follow-up, (3) to provide recommendation(s) if the customers perceive the follow-up implementation still does not fulfill their service quality expectation. The methods used were a qualitative analysis based on the follow-up of LPPOM MUI’s customer satisfaction survey versus re-evaluation on LPPOM MUI’s seven customer groups on the follow-up. The result shows that all quality service attributes need improvement to meet customer expectations. They are namely 1) the ease of contacting the Call Center 14056 or LPPOM MUI, 2a) The availability of notification if any change or dysfunction of CEROL SS-23000 and 2b) replying time to customer email (3a) Dealing time to halal certification process (3b) dealing time to post-audit stage (3c) Dealing time to LPPOM MUI approval of new material of the company. \u0000Keywords: service quality, customer satisfaction survey, follow-up, LPPOM MUI, re-evaluation","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"109 1","pages":"105-105"},"PeriodicalIF":0.0,"publicationDate":"2020-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84897354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Istano Basa Pagaruyung is a famous cultural attraction in West Sumatra. The attractiveness potentials of Istano Basa Pagaruyung that is unique, beautiful, and visited by many tourists, is a supporting factor for optimizing the management of Istano Basa Pagaruyung's attraction. The addition of buildings and supporting facilities to support tourism objects and the increase of entrance tickets for Istano Basa Pagaruyung made it necessary to identify the valuation of the tourist attraction business. This study aimed to analyze the perception of visitors on Istana Baso Pagaruyung cultural tourism and its economic value estimation. The economic value of Istano Basa Pagaruyung in terms of tourist demand was estimated using the Travel Cost Method (TCM) approach. Data were obtained using questionnaires disseminated to the visitors. The results showed that the cost of travel, level of education, and length of knowing the location significantly affected the level of visits to Istano Basa Pagaruyung. Based on the calculation, the consumer surplus based on the individual travel cost method was Rp29,395.00 per individual per visit and the economic value of the location was Rp11,622,500,583.00. The large economic benefits of tourism activities in Istano Basa Pagaruyung had a positive influence on the socioeconomic improvement of the local people Keywords: travel cost method, economic valuation, cultural tourism
Istano Basa Pagaruyung是西苏门答腊岛著名的文化景点。伊斯坦诺巴萨巴加鲁雍独特、美丽、游客众多的吸引力潜力是优化伊斯坦诺巴萨巴加鲁雍景点管理的支持因素。增加建筑物和配套设施以支持旅游对象，增加伊斯塔诺巴萨帕加鲁雍的门票，使得有必要确定旅游景点业务的估值。本研究旨在分析游客对伊斯坦巴索八加荣文化旅游的观感及其经济价值估算。利用旅游成本法(TCM)估算了伊斯坦诺巴沙巴加鲁雍的旅游需求经济价值。数据是通过向来访者分发调查问卷获得的。结果表明，旅游成本、教育水平和知晓地点的时间长短对伊斯坦诺巴沙帕加鲁雍的访问水平有显著影响。通过计算，基于个体出行成本法的消费者剩余为每位个体每次访问Rp29,395.00，该地点的经济价值为Rp11,622,500,583.00。旅游活动的巨大经济效益对当地居民的社会经济改善产生了积极的影响。关键词:旅游成本法，经济评价，文化旅游
{"title":"Valuation of Business and Factors Impacting The Demand for Istano Basa Pagaruyung Cultural Tourism","authors":"Fadhila Hukmi, N. Zulbainarni, S. Jahroh","doi":"10.17358/ijbe.6.2.174","DOIUrl":"https://doi.org/10.17358/ijbe.6.2.174","url":null,"abstract":"Istano Basa Pagaruyung is a famous cultural attraction in West Sumatra. The attractiveness potentials of Istano Basa Pagaruyung that is unique, beautiful, and visited by many tourists, is a supporting factor for optimizing the management of Istano Basa Pagaruyung's attraction. The addition of buildings and supporting facilities to support tourism objects and the increase of entrance tickets for Istano Basa Pagaruyung made it necessary to identify the valuation of the tourist attraction business. This study aimed to analyze the perception of visitors on Istana Baso Pagaruyung cultural tourism and its economic value estimation. The economic value of Istano Basa Pagaruyung in terms of tourist demand was estimated using the Travel Cost Method (TCM) approach. Data were obtained using questionnaires disseminated to the visitors. The results showed that the cost of travel, level of education, and length of knowing the location significantly affected the level of visits to Istano Basa Pagaruyung. Based on the calculation, the consumer surplus based on the individual travel cost method was Rp29,395.00 per individual per visit and the economic value of the location was Rp11,622,500,583.00. The large economic benefits of tourism activities in Istano Basa Pagaruyung had a positive influence on the socioeconomic improvement of the local people \u0000Keywords: travel cost method, economic valuation, cultural tourism","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"18 1","pages":"174-174"},"PeriodicalIF":0.0,"publicationDate":"2020-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82649785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Amalia Putri Ghassani, Wirawan E. D. Radianto, S. Mastan
The development of entrepreneurial education designed currently is developing rapidly. One of the goals of this education is to produce new start-ups. Therefore, factors that impact the performance of start-ups by university students are important to be studied further. This study aimed to determine the impact of organizational culture, motivation, and self-leadership on the performance of students of the Accountancy Study Program in a private university in Surabaya, which has entrepreneurship as part of their curriculum. This private university is a university with the vision of creating entrepreneurs. Therefore, the learning method provided is project-based learning. All students have to undergo entrepreneurship learning, and thus, they are required to create start-ups according to their field of study and according to their respective study program. The success of the students' start-ups will undoubtedly require excellent performance in achieving the set target. This study was conducted using a quantitative method and analyzed using multiple regression analysis. The result of this study suggested that organizational culture and self-leadership had an impact on students' performance in start-ups. However, motivation had no impact on students' performance in start-ups. Keywords: entrepreneurial education, organizational culture, performance, motivation, self-leadership
{"title":"The Effect of Organizational Culture, Motivation, and Self-Leadership on Student Performance In Start-Ups","authors":"Amalia Putri Ghassani, Wirawan E. D. Radianto, S. Mastan","doi":"10.17358/ijbe.6.2.157","DOIUrl":"https://doi.org/10.17358/ijbe.6.2.157","url":null,"abstract":"The development of entrepreneurial education designed currently is developing rapidly. One of the goals of this education is to produce new start-ups. Therefore, factors that impact the performance of start-ups by university students are important to be studied further. This study aimed to determine the impact of organizational culture, motivation, and self-leadership on the performance of students of the Accountancy Study Program in a private university in Surabaya, which has entrepreneurship as part of their curriculum. This private university is a university with the vision of creating entrepreneurs. Therefore, the learning method provided is project-based learning. All students have to undergo entrepreneurship learning, and thus, they are required to create start-ups according to their field of study and according to their respective study program. The success of the students' start-ups will undoubtedly require excellent performance in achieving the set target. This study was conducted using a quantitative method and analyzed using multiple regression analysis. The result of this study suggested that organizational culture and self-leadership had an impact on students' performance in start-ups. However, motivation had no impact on students' performance in start-ups. \u0000Keywords: entrepreneurial education, organizational culture, performance, motivation, self-leadership","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"17 1","pages":"157-157"},"PeriodicalIF":0.0,"publicationDate":"2020-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90352605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PT. Transportasi Jakarta runs the Transjakarta services based on the standards that had been regulated as one of the variables for the financial support which is given from the Regional Government. As stated in the Governor Regulation Number 62 of 2016 and Governor Regulation Number 33 of 2017, the Regional Government needs to evaluate the performances of the company to fulfill the service standards considering the implementations of fines that will be applied if the standards did not achieve, thus the financial support will be ineffective and inefficient. The purpose of this study is to analyze the performance of PT. Transportasi Jakarta in attaining its Minimum Services Standards, and to develop the strategies to improve its service performance. The study uses Gap Analysis with secondary data from the Evaluation Report of Transjakarta Services in the Fourth quarter of 2018, and Analytical Hierarchy Process with primary data from the questionnaire given to respondents from all the related stakeholders. The result of this study shows that the performance of PT. Transportasi Jakarta has not yet reached the Minimum Service Standards. To improve the performance, the basic safety service needs to be prioritized by implementing a human resource development program. This could include open recruitment, capacity building, key performance indicators, and remuneration system. The renewal, mobilization of Transjakarta fleets, and integrated control system become the next strategy to improve punctuality since this type of service had the biggest fines applied and as the core service of Transjakarta services in providing mass transportations. Keywords: transjakarta, minimum service standard, gap analysis, analytical hierarchy process
{"title":"Gap Analysis and Strategy of Pt. Transportasi Jakarta in Improving Its Services Performance","authors":"Wisnu Surianugraha, Y. Syaukat, Dwi Rachmina","doi":"10.17358/ijbe.6.2.146","DOIUrl":"https://doi.org/10.17358/ijbe.6.2.146","url":null,"abstract":"PT. Transportasi Jakarta runs the Transjakarta services based on the standards that had been regulated as one of the variables for the financial support which is given from the Regional Government. As stated in the Governor Regulation Number 62 of 2016 and Governor Regulation Number 33 of 2017, the Regional Government needs to evaluate the performances of the company to fulfill the service standards considering the implementations of fines that will be applied if the standards did not achieve, thus the financial support will be ineffective and inefficient. The purpose of this study is to analyze the performance of PT. Transportasi Jakarta in attaining its Minimum Services Standards, and to develop the strategies to improve its service performance. The study uses Gap Analysis with secondary data from the Evaluation Report of Transjakarta Services in the Fourth quarter of 2018, and Analytical Hierarchy Process with primary data from the questionnaire given to respondents from all the related stakeholders. The result of this study shows that the performance of PT. Transportasi Jakarta has not yet reached the Minimum Service Standards. To improve the performance, the basic safety service needs to be prioritized by implementing a human resource development program. This could include open recruitment, capacity building, key performance indicators, and remuneration system. The renewal, mobilization of Transjakarta fleets, and integrated control system become the next strategy to improve punctuality since this type of service had the biggest fines applied and as the core service of Transjakarta services in providing mass transportations. \u0000Keywords: transjakarta, minimum service standard, gap analysis, analytical hierarchy process","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"37 1","pages":"146-146"},"PeriodicalIF":0.0,"publicationDate":"2020-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83675050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The authority of capital market in Indonesia has been trying to increase the participation of investors and the number of listed firms to boost the economic growth. Recently, the number of listed firms have increased significantly. However, there are firms that are unable to show good financial performance, in fact several firms entered financial distress and delisting from the market. This essay uses newly listed firms between 2012 and 2019. This essay shows that there exists underpricing in the short term (1-3 days) and underperformance in the long term (1-3 years) after going public. This essay recommends that investors should take advantage the underpricing, but they must be smart in selecting newly listed stocks as some may suffer from credit risk and poor corporate governance.
{"title":"INITIAL PUBLIC OFFERING: NEW EVIDENCE FROM INDONESIA","authors":"Bonnie Mindosa, Pananda Pasaribu","doi":"10.46273/JOB","DOIUrl":"https://doi.org/10.46273/JOB","url":null,"abstract":"The authority of capital market in Indonesia has been trying to increase the participation of investors and the number of listed firms to boost the economic growth. Recently, the number of listed firms have increased significantly. However, there are firms that are unable to show good financial performance, in fact several firms entered financial distress and delisting from the market. This essay uses newly listed firms between 2012 and 2019. This essay shows that there exists underpricing in the short term (1-3 days) and underperformance in the long term (1-3 years) after going public. This essay recommends that investors should take advantage the underpricing, but they must be smart in selecting newly listed stocks as some may suffer from credit risk and poor corporate governance.","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"73 1","pages":"1-17"},"PeriodicalIF":0.0,"publicationDate":"2020-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76141707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Josua Tarigan, D. Widjaja, Helene Lydia Egaputri, J. Dautrey
This research aimed at analyzing the influence of Indonesia Original Brand Index (IOB) on financial performance, which is measured by profitability and market value. The data of this research was from companies in various sectors listed in the Indonesia Stock Exchange (IDX) and whose brand appeared on the published index of Indonesia Original Brands of SWA magazine. The final number of samples is 68 firm-years. This research found that customers’ satisfaction can enhance customer loyalty while also significantly improving customer advocacy. However, the performance of the Indonesia Original Brand Index still not significantly impacted financial performance. This issue happened due to the excessive resources of Indonesian companies, which spent on turning customers' loyalty and be advocates for the brand. This unfavorable profitability outcome can also be due to the unique characteristics of Indonesia’s consumer behavior. According to 81% of IOB respondents, Indonesia’s customers prefer to buy things at a low price and economically. With this behavior of seeking the lowest price, it indicates that customers in Indonesia may shift from one brand to other brands to get the best offer available, therefore not resulting in their constant purchase of one specific brand. Keywords: indonesia original brands index, customer loyalty, customer advocacy, profitability, market value
{"title":"A Study of Indonesia Original Brands Financial Performance","authors":"Josua Tarigan, D. Widjaja, Helene Lydia Egaputri, J. Dautrey","doi":"10.17358/ijbe.6.1.12","DOIUrl":"https://doi.org/10.17358/ijbe.6.1.12","url":null,"abstract":"This research aimed at analyzing the influence of Indonesia Original Brand Index (IOB) on financial performance, which is measured by profitability and market value. The data of this research was from companies in various sectors listed in the Indonesia Stock Exchange (IDX) and whose brand appeared on the published index of Indonesia Original Brands of SWA magazine. The final number of samples is 68 firm-years. This research found that customers’ satisfaction can enhance customer loyalty while also significantly improving customer advocacy. However, the performance of the Indonesia Original Brand Index still not significantly impacted financial performance. This issue happened due to the excessive resources of Indonesian companies, which spent on turning customers' loyalty and be advocates for the brand. This unfavorable profitability outcome can also be due to the unique characteristics of Indonesia’s consumer behavior. According to 81% of IOB respondents, Indonesia’s customers prefer to buy things at a low price and economically. With this behavior of seeking the lowest price, it indicates that customers in Indonesia may shift from one brand to other brands to get the best offer available, therefore not resulting in their constant purchase of one specific brand. \u0000Keywords: indonesia original brands index, customer loyalty, customer advocacy, profitability, market value","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"50 1","pages":"12-12"},"PeriodicalIF":0.0,"publicationDate":"2020-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85290044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the globalization era, social media is widely used by small and medium enterprises (SMEs) to promote and market their products. However, there is still a limited objective of this study the effectiveness of social media in improving the business performance of SMEs. This study analyzes the effect of social media on knowledge creation, innovation, and performance in SMEs in Jabodetabek (Indonesia). This study combines online and offline methods to collect data from a sample of 384 SMEs. Data was analyzed SEM-PLS. The variables are social media, knowledge creation, innovation, and performance. The result is that social media does not havea direct impact on performance. However, social media has a significant influence on business performance, moderating knowledge creation, and innovation. Effectiveness of social media on improving business will the partner use for knowledge creation and innovation. Keywords: social media, knowledge creation, innovation, performance, SMEs
{"title":"The Impact of Social Media on Knowledge Creation, Innovation, and Performance in Small and Medium Enterprises","authors":"Merry Mita Moy, Eko Ruddy Cahyadi, E. Anggraeni","doi":"10.17358/ijbe.6.1.23","DOIUrl":"https://doi.org/10.17358/ijbe.6.1.23","url":null,"abstract":"In the globalization era, social media is widely used by small and medium enterprises (SMEs) to promote and market their products. However, there is still a limited objective of this study the effectiveness of social media in improving the business performance of SMEs. This study analyzes the effect of social media on knowledge creation, innovation, and performance in SMEs in Jabodetabek (Indonesia). This study combines online and offline methods to collect data from a sample of 384 SMEs. Data was analyzed SEM-PLS. The variables are social media, knowledge creation, innovation, and performance. The result is that social media does not havea direct impact on performance. However, social media has a significant influence on business performance, moderating knowledge creation, and innovation. Effectiveness of social media on improving business will the partner use for knowledge creation and innovation. \u0000Keywords: social media, knowledge creation, innovation, performance, SMEs","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"80 1","pages":"23-23"},"PeriodicalIF":0.0,"publicationDate":"2020-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77297658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study aimed to examine the effect of personality on self-efficacy, locus of control, and the success of Javanese female merchants in the modern market, Surabaya, Indonesia. Questionnaire was used as a research instrument in this study. This study involved 100 Javanese female merchants as respondents. The samples were collected through a non-probability sampling technique. The data were analyzed based on Partial Least Square analysis using Smart PLS software. The findings of this study indicated that all five research hypotheses proposed in this study were accepted. First, personality affected self-efficacy. Second, personality affected the locus of control. Third, personality affected the success of the Javanese female merchants. Fourth, self-efficacy affected the success of the Javanese female merchants and the locus of control affected the success of Javanese female merchants in the modern market, Surabaya, Indonesia. Keywords: personality, self-efficacy, locus of control, Success, Javanese female merchants
{"title":"The Effects of Personality, Self-Efficacy, and Locus of Control on The Success of Javanese Female Merchants In Surabaya","authors":"D. Wahyuni, N. Laily","doi":"10.17358/ijbe.6.1.66","DOIUrl":"https://doi.org/10.17358/ijbe.6.1.66","url":null,"abstract":"The study aimed to examine the effect of personality on self-efficacy, locus of control, and the success of Javanese female merchants in the modern market, Surabaya, Indonesia. Questionnaire was used as a research instrument in this study. This study involved 100 Javanese female merchants as respondents. The samples were collected through a non-probability sampling technique. The data were analyzed based on Partial Least Square analysis using Smart PLS software. The findings of this study indicated that all five research hypotheses proposed in this study were accepted. First, personality affected self-efficacy. Second, personality affected the locus of control. Third, personality affected the success of the Javanese female merchants. Fourth, self-efficacy affected the success of the Javanese female merchants and the locus of control affected the success of Javanese female merchants in the modern market, Surabaya, Indonesia. \u0000Keywords: personality, self-efficacy, locus of control, Success, Javanese female merchants","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"44 1","pages":"66-66"},"PeriodicalIF":0.0,"publicationDate":"2020-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77626974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Resty Anugrah Kusmarini, U. Sumarwan, M. Simanjuntak
This study aimed to analyze the effect of the atmospheric stimulus, perceived value, and hedonic values on consumer loyalty through the service quality of Warunk Upnormal and formulate managerial implications of consumer loyalty. The study used cross-sectional data obtained from a survey using an online open-close ended questionnaire. The data were collected from 300 respondents following the criteria studied through visits of at least two times to Warunk Upnormal and the use of convenience sampling technique. The data were analyzed using Structural Equation Model (SEM) with the help of Lisrel 8.51 software. SEM was used to assess the relationship between atmospheric perception, perceived values, and hedonic values in measurements. Loyalty was analyzed using Customer Loyalty Index (CLI) to connect the factors that encourage the creation of loyalty. The results of this study indicated that atmospheric perception had a significant effect on service quality but had no effect on consumer loyalty. Value perception had a significant effect on service quality but had no effect onconsumer loyalty. Hedonic value had a significant effect on service quality but had no significant effect on consumer loyalty. Meanwhile, service quality had nosignificant effect on consumer loyalty. Keywords: atmosphere perception, consumer loyalty, hedonic value, perceived value, service quality
{"title":"The Effect of Atmosphere Perception, Perceived Value, And Hedonic Value on Consumer Loyalty Through The Service Quality of Warunk Upnormal","authors":"Resty Anugrah Kusmarini, U. Sumarwan, M. Simanjuntak","doi":"10.17358/ijbe.6.1.53","DOIUrl":"https://doi.org/10.17358/ijbe.6.1.53","url":null,"abstract":"This study aimed to analyze the effect of the atmospheric stimulus, perceived value, and hedonic values on consumer loyalty through the service quality of Warunk Upnormal and formulate managerial implications of consumer loyalty. The study used cross-sectional data obtained from a survey using an online open-close ended questionnaire. The data were collected from 300 respondents following the criteria studied through visits of at least two times to Warunk Upnormal and the use of convenience sampling technique. The data were analyzed using Structural Equation Model (SEM) with the help of Lisrel 8.51 software. SEM was used to assess the relationship between atmospheric perception, perceived values, and hedonic values in measurements. Loyalty was analyzed using Customer Loyalty Index (CLI) to connect the factors that encourage the creation of loyalty. The results of this study indicated that atmospheric perception had a significant effect on service quality but had no effect on consumer loyalty. Value perception had a significant effect on service quality but had no effect onconsumer loyalty. Hedonic value had a significant effect on service quality but had no significant effect on consumer loyalty. Meanwhile, service quality had nosignificant effect on consumer loyalty. \u0000Keywords: atmosphere perception, consumer loyalty, hedonic value, perceived value, service quality","PeriodicalId":15119,"journal":{"name":"Journal of Business and Entrepreneurship","volume":"25 1","pages":"53-53"},"PeriodicalIF":0.0,"publicationDate":"2020-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81217109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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