Journal of Business Research最新文献

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Why and when perceived overqualification drives positive relational outcomes: An optimal distinctiveness perspective 为什么以及何时感知到的过高资质会带来积极的关系结果？最佳独特性视角

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-05 DOI: 10.1016/j.jbusres.2024.115050

Keyu Chen , Qiwei Zhou

While the potential benefits of perceived overqualification are intriguing, it remains unclear why and when overqualified employees self-regulate to constructively engage with coworkers and promote positive relational outcomes. Based on optimal distinctiveness theory, we propose and test a moderated serial mediation model. This model posits that perceived overqualification enhances employees’ sense of distinctiveness, which increases their unmet need to belong. This heightened unmet need fosters interpersonal facilitation and approach-oriented relationship crafting. Additionally, servant leadership augments the effect of employees’ sense of distinctiveness, which is induced by perceived overqualification, on their unmet need to belong, making prosocial consequences more pronounced. The results of two studies (Study 1: a scenario-based experimental study with 259 employees; Study 2: a multi-wave survey study with 325 employees) support our hypotheses. These findings have both theoretical and practical implications for perceived overqualification, servant leadership, and optimal distinctiveness.

虽然感知到的过高资历可能带来的益处令人感兴趣，但仍不清楚为什么以及何时过高资历的员工会进行自我调节，以建设性地与同事交往并促进积极的关系结果。基于最佳独特性理论，我们提出并检验了一个调节性串联中介模型。该模型假定，感知到的资质过高会增强员工的独特感，从而提高他们未得到满足的归属需求。这种未得到满足的需求会促进人际关系的改善和以方法为导向的关系处理。此外，仆人式领导还能增强员工的独特感，而这种独特感是由感知到的过高资历所引起的，它能增强员工未得到满足的归属感，从而使亲社会后果更加明显。两项研究（研究 1：以 259 名员工为对象的情景实验研究；研究 2：以 325 名员工为对象的多波调查研究）的结果支持了我们的假设。这些发现对感知到的过高素质、仆人式领导和最佳独特性具有理论和实践意义。

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引用次数: 0

Examining the customer experience in the metaverse retail revolution 审视元零售革命中的客户体验

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-05 DOI: 10.1016/j.jbusres.2024.115045

Mark R. Gleim , Heath McCullough , Colin Gabler , Linda Ferrell , O.C. Ferrell

This research examines how the metaverse empowers businesses to craft personalized customer experiences that transcend the limitations of conventional retail settings. Following a review of the literature, we present theory-driven, managerial-oriented research opportunities that advance our understanding of the customer journey and retailing in the metaverse. Opportunities in the prepurchase stage of the customer journey include self-expression and engagement, social influences, and uncertainty avoidance. In the purchase stage, service script disruptions, hyper-personalized experiences, and the disruption of scarcity and NFTs (non-fungible tokens) present potential differentiation strategies. In the postpurchase stage, retailers may gain a competitive advantage by understanding how consumers value the unboxing experience, evaluate products, and deepen customer engagement and advocacy in this new shopping environment. Taken together, we present a three-pronged approach for retail scholars to extend our knowledge of the customer journey within the metaverse and offer practical suggestions for the retailers currently navigating this new paradigm.

本研究探讨了元网络如何帮助企业打造超越传统零售环境限制的个性化客户体验。在对文献进行回顾后，我们提出了以理论为驱动、以管理为导向的研究机会，这些研究机会将推进我们对顾客旅程和元海外零售业的理解。顾客旅程预购阶段的机会包括自我表达和参与、社会影响和不确定性规避。在购买阶段，服务脚本中断、超个性化体验以及稀缺性和 NFT（不可兑换代币）的中断提供了潜在的差异化战略。在购买后阶段，零售商可以通过了解消费者如何重视开箱体验、如何评估产品以及如何在这种新的购物环境中加深客户参与和宣传来获得竞争优势。综上所述，我们为零售学者提出了一种三管齐下的方法，以扩展我们对元宇宙中顾客旅程的了解，并为目前正在探索这一新模式的零售商提供实用建议。

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引用次数: 0

From outsider to insider: A Western SME’s journey to inclusive innovation in a base-of-the-pyramid market 从局外人到局内人：西方中小企业在金字塔底层市场的包容性创新之旅

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-04 DOI: 10.1016/j.jbusres.2024.115042

Sina Mortazavi , Markus Raatikainen , Esa Hiltunen , Roman Teplov , Juha Väätänen , Mika Gabrielsson

This study provides an in-depth look at how small- and medium-sized enterprises (SMEs) in the healthcare sector can enter a Base-of-the-Pyramid (BoP) market and foster inclusive innovation (ININ), an innovation meant to offer growth in BoP communities. The study stems from the intersection of internationalization and BoP literature by exploring how companies can internationalise and gain insidership in a BoP market through ININ. This qualitative case study uses primary and secondary data from a Finnish SME and non-governmental organization (NGO) to understand how this partnership led to inclusive expansion into Kenya. This study resulted in a conceptual framework for SME internationalisation through ININ. The findings identify challenges, including a lack of trust and market knowledge, the need for operational and financial adaptation, and antecedents, such as market exploration, partnership, and community inclusion. The study highlights the importance of collaboration with NGOs and suggests five propositions for further research.

本研究深入探讨了医疗保健行业的中小型企业（SMEs）如何进入金字塔底层（BoP）市场并促进包容性创新（ININ），这种创新旨在促进 BoP 社区的增长。本研究源于国际化与 BoP 文献的交叉，探讨了企业如何通过 ININ 实现国际化并获得 BoP 市场的内部地位。这项定性案例研究使用了一家芬兰中小型企业和非政府组织（NGO）提供的第一手和第二手数据，以了解这种合作关系如何促使企业向肯尼亚进行包容性扩张。这项研究提出了通过 ININ 实现中小企业国际化的概念框架。研究结果指出了面临的挑战，包括缺乏信任和市场知识，需要对业务和财务进行调整，以及市场探索、伙伴关系和社区包容等先决条件。研究强调了与非政府组织合作的重要性，并为进一步研究提出了五项建议。

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引用次数: 0

Business group affiliation and firm performance: The role of organizational psychological capital 企业集团从属关系与公司业绩：组织心理资本的作用

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-04 DOI: 10.1016/j.jbusres.2024.115040

Santosh Kumar Tiwari , Swati Ghulyani , Rihana Shaik , Ajai Gaur , Ranjeet Nambudiri

The relation between business group (BG) affiliation and firm performance has been a subject of scholarly debate, marked by conflicting evidence about the impact of BG affiliation. Despite the advantages of business groups for affiliated firms, the utilization of these advantages to outperform standalone firms remains unclear. Grounded in a resource-based view (RBV), this study explores the role of Organizational Psychological Capital (OPC) as a mediating mechanism influencing BG affiliation and firm performance relationship, particularly within emerging economies. Using the generalized method of moments (GMM) estimator for 211 listed Indian listed firms from 2007 to 2017, our findings highlight the role of OPC as an outcome of BG affiliation. Further, the study shows the mediating effect of OPC in the BG affiliation and firm performance relationship. This relation is explained by identifying how OPC functions as a key intervening phenomenon, thereby recognizing OPC as a vital intangible resource for BG affiliated firms.

商业集团（BG）关联与公司业绩之间的关系一直是学术界争论的主题，有关商业集团关联影响的证据相互矛盾。尽管关联企业具有商业集团的优势，但如何利用这些优势来超越独立企业仍不清楚。本研究以基于资源的观点（RBV）为基础，探讨了组织心理资本（OPC）作为影响企业集团关联与企业绩效关系的中介机制的作用，尤其是在新兴经济体中的作用。我们使用广义矩量法（GMM）对 2007 年至 2017 年的 211 家印度上市公司进行了估计，研究结果凸显了 OPC 作为 BG 关联结果的作用。此外，研究还显示了 OPC 在 BG 关联与公司业绩关系中的中介效应。通过确定 OPC 如何作为一种关键的干预现象发挥作用，从而认识到 OPC 是隶属于 BG 的公司的一种重要的无形资源，从而解释了这种关系。

引用次数: 0

More than 50 years of consumer behavior research: What will the future look like? 50 多年的消费者行为研究：未来将会怎样？

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-02 DOI: 10.1016/j.jbusres.2024.115027

Barbara E. Kahn, Anne V. Wilson

To understand how consumer behavior research has evolved and what the future might hold, we first summarize the intellectual trajectory of scholarship in the area and briefly describe the research paradigms that developed over time. We report on the trends in research topics over the years and the “hot topics” projected for the near future. We also discuss the internal and external forces that fundamentally shape research and scholars. These forces provide both constraints and opportunities that will define the future of the field. We predict that some forces, unfortunately, incentivize scholars to examine more minor, less influential research questions. However, new sources of data and areas of inquiry are simultaneously providing opportunities for innovation and creativity in exploring how consumer behavior will change or evolve in response to macroeconomic factors, such as social issues, political movements, or rapid technological advances.

为了了解消费者行为研究是如何发展的以及未来可能会发生什么，我们首先总结了该领域学术研究的发展轨迹，并简要描述了随着时间推移而发展起来的研究范式。我们报告了多年来研究课题的发展趋势，以及预计不久的将来会出现的 "热门话题"。我们还讨论了从根本上影响研究和学者的内部和外部力量。这些力量既是制约因素，也是决定该领域未来的机遇。我们预测，不幸的是，有些力量会促使学者们研究更次要、影响力更小的研究问题。然而，新的数据来源和研究领域同时也为创新和创造力提供了机遇，使我们能够探索消费者行为将如何因宏观经济因素（如社会问题、政治运动或快速的技术进步）而改变或演变。

引用次数: 0

The evolution of leadership: Past insights, present trends, and future directions 领导力的演变：过去的见解、现在的趋势和未来的方向

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-11-02 DOI: 10.1016/j.jbusres.2024.115036

Robert C. Liden , Xing Wang , Yue Wang

We first review leadership research that has been dominant before and after the Journal of Business Research was established fifty-one years ago, along with a discussion of those approaches that have continued to attract research attention. Next, we discuss moral approaches to leadership, including authentic, ethical, and servant leadership. We address criticism of these and other approaches, especially concerns about the way leadership styles are measured. Furthermore, we provide coverage of current trends in leadership research, such as studying the dark side of seeming positive leadership approaches, examinations of the importance of followership in the study of leadership, as well as research that explores the effects of leadership from a leader-centric perspective. Finally, we offer directions for future leadership research, such as integrating leader power and authority with leadership approaches and developing ways of addressing criticism that has been leveled against leadership research.

我们首先回顾了《商业研究杂志》创刊 51 年前后占主导地位的领导力研究，并讨论了那些持续吸引研究关注的方法。接下来，我们将讨论领导力的道德方法，包括真实领导力、道德领导力和仆人式领导力。我们讨论了对这些方法和其他方法的批评，尤其是对领导风格衡量方式的担忧。此外，我们还介绍了当前领导力研究的趋势，如研究看似积极的领导力方法的阴暗面、探讨追随者在领导力研究中的重要性，以及从以领导者为中心的角度探讨领导力效果的研究。最后，我们为未来的领导力研究指明了方向，例如将领导者的权力和权威与领导力方法相结合，以及制定方法来应对针对领导力研究的批评。

引用次数: 0

Maximising sustainable performance: Integrating servitisation innovation into green sustainable supply chain management under the influence of governance and Industry 4.0 实现可持续绩效最大化：在治理和工业 4.0 的影响下将服务化创新纳入绿色可持续供应链管理

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-31 DOI: 10.1016/j.jbusres.2024.115029

Fadi Alkaraan , Mahmoud Elmarzouky , Ana Beatriz Lopes de Sousa Jabbour , Charbel Jose Chiappetta Jabbour , Nadia Gulko

This study investigates the critical pillars of corporate transformation towards a green servitisation-oriented business model (GS-OBM) and environmental, social, and governance (ESG) performance. This study integrates multiple theoretical lenses rooted in resource-based theory (RBT). We empirically examine the interdependencies between green servitisation innovation, green sustainable supply chain management (GSSCM) practices, Industry 4.0, technology adoption, and corporate governance structure. This study uses a mixed-methods research paradigm and multiple datasets from the UK Innovation Survey (UKIS) 2021. The empirical study is based on FTSE companies listed on the London Stock Exchange over the period (2012–2021) with 1580 firm-years observation and extracts from corporate annual reports. We find that Industry 4.0 technology adoption facilitates the integration of green servitisation innovation strategies into GSSCM. Further, the synergic effects of corporate governance structure and Industry 4.0 technologies strengthen the nexus between green servitisation innovation trajectories and GSCCM practices towards GS-OBM and ESG performance. Our results add to the empirical evidence on the complementarities between the key pillars that reinforce GS-OBM and ESG performance. The findings of this study offer insights into the contextual factors surrounding radical innovation trajectories and their impacts on GSSCM practices and corporate transformation towards GS-OBM in the UK context. The results have managerial and theoretical implications based on a holistic perspective and can be adopted by other boardrooms as a benchmark approach to corporate transformation towards GSSCM and GS-OBM to maximise ESG performance.

本研究探讨了企业向以绿色服务为导向的商业模式（GS-OBM）转型的关键支柱以及环境、社会和治理（ESG）绩效。本研究整合了植根于资源基础理论（RBT）的多种理论视角。我们从实证角度研究了绿色服务化创新、绿色可持续供应链管理（GSSCM）实践、工业 4.0、技术采用和公司治理结构之间的相互依存关系。本研究采用混合方法研究范式和 2021 年英国创新调查（UKIS）的多个数据集。实证研究以伦敦证券交易所上市的富时公司为研究对象，观察期（2012-2021 年）为 1580 个公司年，并从公司年报中提取数据。我们发现，工业 4.0 技术的采用促进了绿色服务化创新战略与 GSSCM 的整合。此外，公司治理结构和工业 4.0 技术的协同效应加强了绿色服务化创新轨迹与 GSCCM 实践之间的联系，使其更趋向于 GS-OBM 和 ESG 表现。我们的研究结果补充了关于加强 GS-OBM 和环境、社会和公司治理绩效的关键支柱之间互补性的经验证据。本研究的结果提供了有关英国激进创新轨迹的背景因素及其对 GSSCM 实践和企业向 GS-OBM 转型的影响的见解。研究结果具有基于整体视角的管理和理论意义，其他董事会可将其作为企业向 GSSCM 和 GS-OBM 转型的基准方法，以最大限度地提高环境、社会和公司治理绩效。

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引用次数: 0

Growth hacking: A scientific approach for data-driven decision making 增长黑客：数据驱动决策的科学方法

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-31 DOI: 10.1016/j.jbusres.2024.115030

Matteo Cristofaro , Pier Luigi Giardino , Luca Barboni

Today’s businesses necessitate data-driven decisions to continuously adapt (and even shape) their environment to stay competitive. Growth hacking, with its emphasis on experimentation and data analysis, offers a promising approach to meet this need. Even though interest in growth hacking is increasing, the literature on the topic is still developing, and notclear guidance in how to implement it has yet been provided. Combining the scientific method and Taylor’s scientific management principles with growth hacking insights from academic research and practice, we present growth hacking as a scientific approach for data-driven decision making in organisations. Through its iterative cycle of analysis, ideation, prioritisation, testing, and evaluation of prerequisites and facilitators, growth hacking empowers companies to make data-driven decisions, enabling them to navigate uncertainty, identify and seize opportunities, and transform their operations to adapt to or shape their environment. We also provide point out tools for the real-world business applications of growth hacking.

当今的企业需要数据驱动的决策，以不断适应（甚至塑造）其环境，从而保持竞争力。增长黑客强调实验和数据分析，为满足这一需求提供了一种很有前景的方法。尽管人们对 "增长黑客 "的兴趣与日俱增，但有关这一主题的文献仍在发展之中，而且尚未就如何实施 "增长黑客 "提供明确的指导。我们将科学方法和泰勒的科学管理原则与学术研究和实践中对增长黑客的见解相结合，提出了增长黑客这一科学方法，用于组织中的数据驱动决策。通过分析、构思、确定优先次序、测试以及评估先决条件和促进因素的迭代循环，增长黑客使企业有能力做出数据驱动型决策，使其能够驾驭不确定性，识别并抓住机遇，并改变其运营以适应或塑造其环境。我们还为增长黑客在现实世界中的商业应用提供指出工具。

引用次数: 0

Innovative organizations’ CSR signaling: Consumer perceptions, expectations, and outcomes 创新型组织的企业社会责任信号：消费者的看法、期望和结果

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-30 DOI: 10.1016/j.jbusres.2024.115041

Olivia Aronson , Sara Hanson , Matthew LaFont

This research builds upon signaling theory and employs three studies to examine the unique CSR signaling of innovative organizations and the associated consumer perceptions, expectations, and outcomes. Archival data analysis reveals that high innovativeness organizations participate in more and distinct types of CSR signaling, compared to their less innovative counterparts. A theoretical framework integrating signaling and expectations theories explores whether the unique CSR signaling of innovative organizations aligns with consumer expectations and the associated outcomes. Two experimental studies demonstrate that consumers have heightened CSR signaling expectations for innovative brands, leading to greater purchase intentions when CSR practices and expectations align. A final study explores how multiple signals inform consumer expectations, specifically the interactive influence of a CEO transition signal. These findings yield insight into the unique CSR signaling of innovative organizations, the related consumer perceptions, expectations, and outcomes, and the importance of signal portfolio management to attain marketplace advantages.

本研究以信号传递理论为基础，通过三项研究来考察创新型组织独特的企业社会责任信号传递，以及与之相关的消费者认知、期望和结果。档案数据分析显示，与创新能力较弱的组织相比，创新能力强的组织参与的企业社会责任信号类型更多、更独特。结合信号传递理论和期望理论的理论框架探讨了创新型组织独特的企业社会责任信号传递是否与消费者的期望和相关结果相一致。两项实验研究表明，消费者对创新品牌的企业社会责任信号预期会提高，当企业社会责任实践与预期一致时，消费者的购买意向会增强。最后一项研究探讨了多种信号如何影响消费者预期，特别是首席执行官转型信号的交互影响。这些研究结果深入揭示了创新型组织独特的企业社会责任信号，相关的消费者认知、期望和结果，以及信号组合管理对获得市场优势的重要性。

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引用次数: 0

#Canceled! Exploring the phenomenon of canceling #Canceled！探索取消现象

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-30 DOI: 10.1016/j.jbusres.2024.115025

Krista Hill Cummings , Babak Zafari , Lauren Beitelspacher

The term “canceling” is used often in the media and popular press to demonstrate consumers’ dissatisfaction with a brand, organization, or person. However, little research has examined what canceling actually is and what it means to be “canceled.” In this exploratory research, we focus specifically on the canceling of brands. We attempt to differentiate cancelations from boycotts and examine some of the fundamental reasons why consumers feel compelled to cancel brands. Using qualitative data, survey data, and field data from X (formally Twitter), we start to develop a better understanding of canceling behavior.

媒体和大众报刊经常使用 "取消 "一词来表达消费者对某一品牌、组织或个人的不满。然而，很少有研究探讨 "取消 "究竟是什么，以及 "取消 "意味着什么。在这项探索性研究中，我们特别关注品牌的取消。我们试图区分取消与抵制，并研究消费者被迫取消品牌的一些根本原因。利用定性数据、调查数据和来自 X（正式名称为 Twitter）的现场数据，我们开始更好地理解取消行为。

引用次数: 0

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