Journal of Business Research最新文献

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Don’t shoot the messenger: the impact of anthropomorphized chatbots and recommendations during a process service failure☆ 不要射杀信使：在流程服务故障期间，人格化聊天机器人和推荐的影响

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-17 DOI: 10.1016/j.jbusres.2026.115991

Carol L. Esmark Jones , Christian Barney Neuman , Brett Kazandjian , Joel Collier , Tyler Hancock

Anthropomorphized service and retail technologies offer many advantages for both consumers and retailers. However, the impact of anthropomorphism on consumers’ experiences with service failure and recovery is still unclear. Based on attribution theory and existing literature on anthropomorphism, this paper suggests that anthropomorphized chatbots may elicit more contempt than non-anthropomorphized ones after a service failure, which could lead to lower shopping intentions and less use of the technology. This research identifies two main factors that influence this effect: customers’ need for interaction and the use of a recommendation-based recovery strategy. Specifically, this research examines how providing alternative product suggestions during a stockout can lessen negative consumer reactions to anthropomorphized chatbots. Four studies conducted in a mobile shopping context demonstrate that anthropomorphized retail technologies can sometimes backfire during service failures, particularly for customers with low need for interaction, but offering product recommendations can improve perceptions and help restore shopping intentions.

个性化服务和零售技术为消费者和零售商提供了许多优势。然而，拟人化对消费者服务失败和恢复体验的影响尚不清楚。基于归因理论和现有的拟人化文献，本文认为拟人化聊天机器人在服务失败后可能比非拟人化聊天机器人更容易引起人们的蔑视，从而降低购物意愿，减少对该技术的使用。这项研究确定了影响这种效果的两个主要因素：客户对互动的需求和基于推荐的恢复策略的使用。具体来说，这项研究考察了在缺货期间提供替代产品建议如何减少消费者对拟人化聊天机器人的负面反应。在移动购物环境中进行的四项研究表明，个性化零售技术有时会在服务失败时适得其反，特别是对于不需要互动的客户，但提供产品推荐可以改善感知并帮助恢复购物意愿。

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引用次数: 0

Does entrepreneurial learning translate into personal initiative in the workplace? A role congruity perspective 创业学习是否转化为工作场所的个人主动性？角色一致性视角

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-21 DOI: 10.1016/j.jbusres.2025.115963

Davide Hahn , Azzurra Meoli , Giuliano Sansone

Drawing on role congruity theory (RCT), we posit that entrepreneurial learning (EL) fosters employees’ personal initiative (PI) due to the congruity between entrepreneurial qualities and the employee role. We further investigate contingencies that shape such congruity, thereby affecting the EL–PI relationship: individual-level (gender) and firm-level (size and age) characteristics. Using data from 5,564 working students drawn from the “Global University Entrepreneurial Spirit Students’ Survey” (GUESSS), our regression analyses confirm that EL fosters PI. This effect is more positive for male employees, since gendered role expectations limit the congruity between entrepreneurial qualities and PI in females. Additionally, the positive EL–PI relationship is more pronounced in employees in larger and older firms, as the employee roles in these organizations display greater congruity with entrepreneurial qualities. Our findings extend research on EL, which has traditionally focused on new venture creation, by showing that EL enhances employees’ PI in existing organizations.

利用角色一致性理论（RCT），我们假设创业学习（EL）由于创业品质与员工角色之间的一致性而促进了员工的个人主动性（PI）。我们进一步研究了塑造这种一致性的偶然性，从而影响EL-PI关系：个人层面（性别）和公司层面（规模和年龄）特征。使用来自“全球大学创业精神学生调查”（guess）的5,564名在职学生的数据，我们的回归分析证实了EL培养PI。这种效应对男性员工更为积极，因为性别角色期望限制了女性创业品质和个人价值之间的一致性。此外，正的EL-PI关系在较大和较老公司的员工中更为明显，因为这些组织中的员工角色与企业家素质表现出更大的一致性。我们的研究结果扩展了传统上专注于新企业创建的EL研究，表明EL提高了现有组织中员工的PI。

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引用次数: 0

Compassionate innovation: reframing ethical innovation through the relational lens of dependent origination 富有同情心的创新：通过依赖起源的关系视角重构伦理创新

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-23 DOI: 10.1016/j.jbusres.2026.116009

Somendra Narayan , Subhadeep Datta

Innovation is an inherently relational process that unfolds across interconnected human, technological, and ecological systems. This paper advances the theory of ethical innovation through the Compassionate Innovation Framework (CIF), grounded in Nāgārjunian philosophy: śūnyatā (non-essentialism), pratītyasamutpāda (dependent origination), and karuṇā (compassion). CIF conceptualizes compassion as a purposive organizational capability expressed through three interdependent dimensions: conscientiousness (systemic awareness of consequences), mindfulness (context-sensitive ethical reflexivity), and vigilance (continuous learning and adaptive governance). Together, these translate compassion from moral intention into a dynamic capability for value creation under uncertainty. The paper contributes by offering a relational ontology that redefines innovation as an act of interdependence; extending responsible innovation beyond anthropocentric and procedural ethics; and providing actionable principles for cultivating ethical resilience. CIF positions compassion as a strategic capability that integrates moral insight with performance, offering a coherent alternative to Western-centric models of innovation and responsibility.

创新是一个内在关联的过程，在相互关联的人类、技术和生态系统中展开。本文通过富有同情心的创新框架（CIF）提出了伦理创新理论，该框架基于Nāgārjunian哲学：śūnyatā（非本质主义），pratītyasamutpāda（依赖起源）和karuṇā（同情）。CIF将同情心定义为一种有目的的组织能力，通过三个相互依存的维度来表达：责任心（对后果的系统意识）、正念（对环境敏感的道德反思）和警惕性（持续学习和适应性治理）。总之，这些将同情从道德意图转化为不确定性下价值创造的动态能力。本文提供了一个关系本体，将创新重新定义为一种相互依赖的行为；超越人类中心主义和程序伦理的负责任创新；并为培养道德韧性提供可操作的原则。CIF将同情心定位为一种战略能力，将道德洞察力与绩效相结合，为以西方为中心的创新和责任模式提供了一种连贯的替代方案。

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引用次数: 0

Stories that matter: the effects of narrative transportation and influencer-message congruity on prosocial behavior 重要的故事：叙事转移和影响者-信息一致性对亲社会行为的影响

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-13 DOI: 10.1016/j.jbusres.2026.116051

Ser Zian Tan , Lin Yang , Wee Hong Loo , Anuja Chalke

Research on storytelling and influencer marketing in charitable donations has attracted great interest from non-profit organizations amid increasing fundraising competition. However, the synergistic effect between the two remains understudied. This study investigates a storytelling strategy − narrative persuasion using character-driven narratives and its impact in influencer marketing on donation behavior, which is underpinned by the Narrative Transportation Theory. Two experiments revealed that exposure to social media posts featuring character-driven narratives increased narrative transportation and subsequent donations. This effect was strengthened by influencer-message congruity, where alignment between the influencer’s image and message enhanced donation amounts. Crucially, the impact was moderated by self-transcendence, with individuals exhibiting high self-transcendence contributing more donations when character-driven narratives aligned with influencers’ images. This study contributes to the storytelling (narrative persuasion) in influencer marketing literature, underscoring the importance of character-driven narrative techniques in shaping consumer responses to social media posts promoting charitable donation.

在筹款竞争日益激烈的背景下，慈善捐赠中讲故事和网红营销的研究引起了非营利组织的极大兴趣。然而，两者之间的协同效应仍未得到充分研究。本研究以叙事运输理论为基础，研究了一种叙事策略——使用角色驱动叙事的叙事说服，以及它在网红营销中对捐赠行为的影响。两项实验表明，接触以角色驱动的叙事为特征的社交媒体帖子会增加叙事运输和随后的捐款。影响者与信息的一致性加强了这种效应，影响者的形象和信息之间的一致性增加了捐赠金额。至关重要的是，这种影响被自我超越所缓和，当角色驱动的叙事与网红的形象一致时，表现出高度自我超越的个人会贡献更多的捐款。本研究对网红营销文献中的讲故事（叙事说服）有所贡献，强调了角色驱动的叙事技巧在塑造消费者对促进慈善捐赠的社交媒体帖子的反应方面的重要性。

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引用次数: 0

Racial and ethnic differences in entrepreneurship 创业中的种族和民族差异

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-13 DOI: 10.1016/j.jbusres.2026.116075

Christopher J. Boudreaux

Using data from the Entrepreneurship in the Population survey, we examine racial and ethnic differences in entrepreneurship, with a focus on Black and Hispanic entrepreneurs. Contrary to public perceptions, we find that Black and Hispanic individuals are more likely than White individuals to engage in entrepreneurial activity across various measures. This includes business ownership, nascent entrepreneurship, gig and freelance work, and withdrawn entrepreneurship. Our analysis also indicates these findings are not merely capturing informal entrepreneurship or low growth aspirations. We identify two potential mechanisms, financial and social capital, which explain the relationship with entrepreneurship. We conclude that the relationship between race, ethnicity, and entrepreneurship is more complex than studies have recognized.

我们利用“人口中的企业家精神”调查的数据，研究了企业家精神的种族和民族差异，重点关注黑人和西班牙裔企业家。与公众的看法相反，我们发现黑人和西班牙裔人比白人更有可能参与各种各样的创业活动。这包括企业所有权、新生创业、零工和自由职业，以及退缩型创业。我们的分析还表明，这些发现不仅反映了非正式创业或低增长愿望。我们确定了两种潜在的机制，金融和社会资本，这解释了与企业家精神的关系。我们的结论是，种族、民族和创业之间的关系比研究所认识到的要复杂得多。

引用次数: 0

Responsibility beyond the point of sale: Leveraging product stewardship to mitigate Scope 3 emissions 超越销售点的责任：利用产品管理来减少范围3的排放

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-04 DOI: 10.1016/j.jbusres.2026.116040

Lukas Schnabl , Anna-Karina Schmitz , Emily Waltermann , Katharina Göring-Lensing-Hebben

Growing sustainability concerns emphasize companies’ responsibility for their environmental footprint across the entire value chain. Yet most emissions occur beyond companies’ direct control during product use and disposal. Nonetheless, research has largely neglected how companies can manage these downstream Scope 3 emissions. Drawing on stewardship theory and the natural-resource-based view, we conceptualize product stewardship as a process by which companies steer Scope 3 emissions reduction. We build on interviews with 76 managers across consumer goods, retail, and related industries to develop a framework that identifies (1) organizational commitment, competitiveness, and stakeholder involvement as antecedents, (2) a three-stage process encompassing measurement work, initiative implementation (on the levels of product, price, place, and promotion), and evaluation, and (3) consumer-, product-, and company-related boundaries. The framework redefines stewardship as a distributed governance mechanism connecting corporate strategy with consumer behavior and offers guidance for managers and policymakers on reducing consumption phase Scope 3 emissions.

日益增长的可持续性问题强调了企业在整个价值链中对环境足迹的责任。然而，在产品使用和处理过程中，大多数排放都超出了企业的直接控制范围。然而，研究在很大程度上忽视了企业如何管理这些下游的第三类排放。根据管理理论和基于自然资源的观点，我们将产品管理概念化为公司引导范围3减排的过程。我们基于对消费品、零售和相关行业的76位经理的访谈，开发了一个框架，该框架确定了(1)组织承诺、竞争力和利益相关者参与作为先决条件；(2)包括测量工作、倡议实施（在产品、价格、地点和促销层面上）和评估在内的三阶段过程；(3)消费者、产品和公司相关边界。该框架将管理重新定义为一种连接企业战略与消费者行为的分布式治理机制，并为管理人员和政策制定者提供减少消费阶段范围3排放的指导。

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引用次数: 0

Organizational adaptation and willingness to bear uncertainty: the role of CEO personality and government influence 组织适应与承受不确定性意愿：CEO人格与政府影响的作用

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-29 DOI: 10.1016/j.jbusres.2026.115999

Johan Bruneel , Gabriella Padilla , Matthias Staessens

Drawing on the “willingness to bear uncertainty” framework, this study posits that proactive and risk-taking CEOs are more willing to lead organizational adaptation under conditions of uncertainty rather than adopt a wait-and-see approach. Further, we argue that risk-averse and passive CEOs become more likely to initiate adaptive change under high government dependency and strong coercive institutional pressure. Employing survey and secondary data on Flemish work integration social enterprises, our findings illustrate that CEO proactiveness is associated with greater organizational adaptation, particularly under high coercive institutional pressure. Surprisingly, CEOs’ risk-taking propensity is not directly associated with organizational adaptation; instead, its effect depends on government dependency and coercive institutional pressure. Under low government dependency or coercive institutional pressure, risk-taking CEOs are more likely to drive adaptation, whereas under high government dependency and coercive institutional pressure, risk-averse CEOs become more likely to pursue adaptive actions.

利用“承受不确定性的意愿”框架，本研究认为，在不确定性条件下，主动承担风险的ceo更愿意领导组织适应，而不是采取观望的方式。此外，我们认为风险厌恶型和被动型ceo在政府依赖程度高、强制性制度压力大的情况下更有可能发起适应性变革。通过对佛兰德工作整合社会企业的调查和二手数据，我们的研究结果表明，CEO主动性与更大的组织适应有关，特别是在高强制性制度压力下。令人惊讶的是，ceo的冒险倾向与组织适应没有直接关系；相反，其效果取决于政府的依赖性和强制性制度压力。在低政府依赖或强制性制度压力下，风险规避型ceo更倾向于采取适应性行动，而在高政府依赖和强制性制度压力下，风险规避型ceo更倾向于采取适应性行动。

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引用次数: 0

When are reposts effective? Exploring the effects of OSM user engagement and post types on sales 什么时候转发有效？探索OSM用户参与度和帖子类型对销售的影响

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-26 DOI: 10.1016/j.jbusres.2026.116004

Lifei Bai , Xiaorong Fu , Xiaoyan Xu , Tao Yin

Social media has become an indispensable marketing tool. However, determining the impact of owned-social-media (OSM) user engagement on sales is challenging. Given that consumers infer specific motivations for heterogeneous OSM user engagements, we categorize OSM user engagement as either active-transmission or passive-transmission, examining the impact of each type on sales. In addition, we consider OSM post’s content into consideration to examine the impact of OSM user engagement. By exploring the underlying mechanism, we establish a novel theoretical framework. Based on both secondary data and survey research, we found significant variations in the impact of different OSM user engagement on sales. Our results indicate that consumers’ perceived credibility mediates this impact, while the moderation and moderated mediation effects of OSM post type are significant factors. These findings provide further insights for brands to tailor social media strategies effectively for enhanced sales and competitiveness.

社交媒体已经成为不可或缺的营销工具。然而，确定自有社交媒体（OSM）用户参与对销售的影响是具有挑战性的。考虑到消费者推断出异构OSM用户参与的特定动机，我们将OSM用户参与分类为主动传播或被动传播，并检查每种类型对销售的影响。此外，我们考虑了OSM帖子的内容，以检查OSM用户参与度的影响。通过对其机制的探索，我们建立了一个新的理论框架。基于二手数据和调查研究，我们发现不同OSM用户粘性对销售的影响存在显著差异。研究结果表明，消费者感知可信度在这一影响中起中介作用，而OSM岗位类型的调节和调节中介作用是显著因素。这些发现为品牌定制有效的社交媒体策略以提高销售和竞争力提供了进一步的见解。

引用次数: 0

How moral brand transgressions impact perceptions of social media message credibility 道德品牌越轨如何影响人们对社交媒体信息可信度的认知

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-13 DOI: 10.1016/j.jbusres.2026.116067

Scott Connors , Sean T. Hingston

Although consumers report a lack of trust in social media as a credible channel for news (i.e., the social media credibility gap), brands are still negatively affected by outrage stemming from information shared over social media. We demonstrate that this paradox can be explained by biased credibility perceptions that arise after learning about moral brand transgressions over this low-credibility channel. Specifically, across three studies (and two replications), we show that learning about a moral brand transgression over social media mitigates the prevalent tendency to view information conveyed over social media as less credible. For a moral brand transgression, this credibility gap is mitigated due to heightened credibility perceptions, fostering higher outrage and a greater desire for revenge than for a non-moral transgression. In contrast, for a non-moral brand transgression, this credibility gap holds, as content received via social media is perceived as less credible than content from online news media.

尽管消费者报告缺乏对社交媒体作为可靠新闻渠道的信任（即社交媒体可信度差距），但社交媒体上分享的信息引发的愤怒仍会对品牌产生负面影响。我们证明，这种悖论可以通过在这种低可信度渠道上了解道德品牌违规后产生的偏见可信度感知来解释。具体来说，通过三项研究（以及两次重复研究），我们表明，了解社交媒体上的道德品牌违规行为，可以减轻人们普遍认为社交媒体上传达的信息不那么可信的倾向。对于道德品牌违法行为，这种信誉差距由于可信度的提高而得到缓解，与非道德违法行为相比，这会引发更高的愤怒和更大的报复欲望。相比之下，对于非道德的品牌违规行为，这种可信度差距仍然存在，因为通过社交媒体收到的内容被认为比在线新闻媒体的内容更不可信。

引用次数: 0

ESG rating disclosure and corporate bond credit spreads: a time-varying difference-in-differences analysis from China ESG评级披露与公司债信用价差：基于中国的时变差异分析

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-11 DOI: 10.1016/j.jbusres.2026.116042

Gang Du , Xiaoling Ouyang , Ruipeng Tan , Lei Zhang

As a result of China’s “dual carbon” strategy, environmental, social, and governance (ESG) practices have become increasingly crucial for guiding sustainable investment decisions. This study explores the impact of ESG rating disclosure on corporate bond credit spreads among A-share listed companies on China’s Shanghai and Shenzhen stock exchanges from 2010 to 2020. Based on ESG ratings provided by SynTao Green Finance and time-varying difference-in-differences approach, we found substantial evidence that enhanced ESG rating disclosure significantly reduces bond credit spreads. Further analysis revealed notable heterogeneity in this relationship, with stronger effects observed among firms in non-heavy polluting industries, regions characterized by higher levels of marketization, and companies where the roles of the chairperson of the board and CEO are unified. Additionally, superior ESG performance, particularly driven by social factors, is associated with greater reductions in bond credit spreads. Our findings demonstrate that ESG commitments can effectively reduce firms’ bond financing costs and ease financing constraints, thus providing valuable insights for policymakers and investors committed to high-quality and sustainable economic growth.

由于中国的“双碳”战略，环境、社会和治理（ESG）实践在指导可持续投资决策方面变得越来越重要。本研究探讨2010 - 2020年沪深两市a股上市公司ESG评级披露对公司债券信用利差的影响。基于商道绿色金融提供的ESG评级和时变差分法，我们发现大量证据表明，加强ESG评级披露可以显著降低债券信用利差。进一步的分析表明，这种关系存在显著的异质性，在非重污染行业、市场化程度较高的地区以及董事长和首席执行官职责统一的公司中，这种影响更为明显。此外，卓越的ESG表现，特别是在社会因素的推动下，与债券信贷息差的大幅缩小有关。我们的研究结果表明，ESG承诺可以有效降低企业的债券融资成本，缓解融资约束，从而为致力于高质量和可持续经济增长的政策制定者和投资者提供有价值的见解。

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