Journal of Business Research最新文献

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Employee engagement and retention in multicultural work groups: The interplay of employee and supervisory cultural intelligence 多元文化工作群体中的员工参与和保留：员工和主管文化智能的相互作用

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-23 DOI: 10.1016/j.jbusres.2024.115012

Alfred Presbitero , Yuka Fujimoto , Weng Marc Lim

Given the rise in cultural diversity in workplaces due to increased globalization and hyperconnectivity, organizations worldwide are seeking effective ways to attract and retain multicultural talent. This research probes the interaction between an employee’s cultural intelligence (CQ) and a supervisor’s CQ, investigating how this interaction impacts work engagement and the intention to stay within multicultural work groups. Drawing on work engagement literature and leader-member exchange (LMX) theory, we conducted two empirical studies. Study 1 (170 matched data) reveals that employee’s CQ positively influences work engagement, with this relationship moderated by the supervisor’s CQ. Study 2 (161 matched data) validates these findings while also demonstrating how work engagement influences employee’s intention to stay. Taken collectively, our research advances theory and practice by elucidating the synergistic value of fostering both employees’ and supervisors’ CQ—i.e., the “double CQ”—for enhancing engagement and retention in multicultural work groups.

随着全球化和超级互联的发展，工作场所的文化多样性也在不断增加，因此世界各地的组织都在寻求吸引和留住多元文化人才的有效方法。本研究探讨了员工的文化智能（CQ）与主管的文化智能（CQ）之间的互动关系，研究了这种互动关系如何影响员工的工作参与度以及留在多元文化工作群体中的意愿。借鉴工作投入文献和领导-成员交换（LMX）理论，我们进行了两项实证研究。研究 1（170 个匹配数据）显示，员工的 CQ 会对工作投入度产生积极影响，而这种关系会受到主管 CQ 的调节。研究 2（161 个匹配数据）在验证这些发现的同时，还证明了工作投入如何影响员工的留任意愿。总而言之，我们的研究阐明了培养员工和主管的 CQ（即 "双重 CQ"）对于提高多元文化工作群体的敬业度和留任率的协同价值，从而推动了理论和实践的发展。

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引用次数: 0

I like, I share, I vote: Mapping the dynamic system of political marketing 我喜欢，我分享，我投票：绘制政治营销的动态系统图

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-22 DOI: 10.1016/j.jbusres.2024.115014

Raoul V. Kübler , Kai Manke , Koen Pauwels

This study examines the dynamic relationships between actions from the multiple stakeholders in political marketing. Using over 200 million social media posts, media coverage, advertising data, and poll results, we map a highly dynamic and interconnected system involving candidates, voters, media, and digital platforms. Our results highlight feedback effects even more intense than in comparable systems of traditional marketing. Our empirical findings show that beside the candidates’ own marketing efforts, on- and offline-chatter significantly influences candidate actions, media narratives, and voter behavior, with disinformation playing a critical role in discussions and polls. Traditional media amplifies online conversations and disinformation, further influencing political support. Our results provide campaign managers with insights into how to navigate this dynamic system and how to handle disinformation and poll ambiguity. We further provide guidelines for media professionals, and policymakers to navigate and regulate this complex dynamic system.

本研究探讨了政治营销中多个利益相关者的行动之间的动态关系。利用超过 2 亿条社交媒体帖子、媒体报道、广告数据和民意调查结果，我们描绘了一个涉及候选人、选民、媒体和数字平台的高度动态和相互关联的系统。我们的研究结果凸显了比传统营销系统更强烈的反馈效应。我们的实证研究结果表明，除了候选人自身的营销努力外，网上和网下的讨论也极大地影响了候选人的行动、媒体的叙述和选民的行为，其中虚假信息在讨论和民意调查中发挥了至关重要的作用。传统媒体放大了网络对话和虚假信息，进一步影响了政治支持。我们的研究结果为竞选管理者提供了如何驾驭这一动态系统以及如何处理虚假信息和民调模糊性的见解。我们还为媒体专业人士和政策制定者提供了指引，帮助他们驾驭和管理这一复杂的动态系统。

引用次数: 0

Do women directors influence CEO performance-induced turnover in China? 在中国，女性董事是否会影响首席执行官因业绩而引发的离职？

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-22 DOI: 10.1016/j.jbusres.2024.115000

Muhammad Umar Farooq , Ernest Gyapong , Ammar Ali Gull , Muhammad Usman , Muzhar Javed , Vincent Tawiah

We investigate whether women directors influence performance-induced CEO turnover. This question is important considering recent calls for the appointment of women directors vis-à-vis the need to replace non-performing CEOs. Existing studies report mixed results in different institutional settings. We focus on China, a setting with a dominance of state ownership and absence of board gender recommendations. Using data from Chinese listed firms (2005–2018), we find that while women directors influence the sensitivity of firm performance to CEO turnover, this is only noticeable in non-state-owned firms. We further find that non-executive women directors affect the firm performance–CEO turnover relationship, while executive women directors do not. We also demonstrate that women directors discipline CEOs after poor performance when more than one is on the board and they have business expertise. Overall, our results suggest that women directors are effective (ineffective) in reducing agency problems in non-state-owned firms (state-owned firms).

我们研究了女性董事是否会影响由业绩引发的首席执行官更替。考虑到最近要求任命女性董事的呼声以及替换业绩不佳首席执行官的需要，这个问题非常重要。在不同的制度环境下，现有的研究报告结果不一。我们将重点放在中国，这是一个国有制占主导地位且缺乏董事会性别建议的环境。通过使用中国上市公司的数据（2005-2018 年），我们发现虽然女性董事会影响公司业绩对首席执行官更替的敏感性，但这只在非国有企业中明显。我们进一步发现，非执行女性董事会影响公司业绩与 CEO 离职之间的关系，而执行女性董事则不会。我们还证明，当董事会中有不止一位女性董事且她们具有商业专长时，女性董事会在首席执行官业绩不佳后对其进行惩戒。总之，我们的研究结果表明，女性董事在减少非国有企业（国有企业）的代理问题方面是有效的（无效的）。

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引用次数: 0

Predictors of social media influencer marketing effectiveness: A comprehensive literature review and meta-analysis 社交媒体影响者营销效果的预测因素：综合文献综述和荟萃分析

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-22 DOI: 10.1016/j.jbusres.2024.114991

Katja Spörl-Wang, Franziska Krause, Sven Henkel

Following an increased research focus on influencer marketing and social media influencers (SMIs) in recent years, marketers continue to face the critical challenge of selecting effective SMIs for their campaigns. This difficulty is compounded by the fact that much empirical research is based on single-theory approaches, offering limited predictors and hindering the development of broad practical and theoretical insights. To address this gap, this paper aims to provide a comprehensive and structured overview of predictors of SMI marketing effectiveness through both qualitative and quantitative analysis. Based on a review of 93 articles, covering 108 studies, 56 predictors, and seven dependent measures of SMI marketing effectiveness, this paper introduces a generalized framework for SMI marketing effectiveness and confirms 11 predictors of customer engagement and seven of purchase intention, which are both key measures of effectiveness, clarifying previously inconsistent findings.

近年来，有关影响者营销和社交媒体影响者（SMIs）的研究日益受到重视，但营销人员仍然面临着为其营销活动选择有效的社交媒体影响者的严峻挑战。许多实证研究都是基于单一理论的方法，提供的预测指标有限，阻碍了广泛的实践和理论见解的发展，从而加剧了这一困难。为了弥补这一不足，本文旨在通过定性和定量分析，全面、系统地概述 SMI 营销效果的预测因素。基于对 93 篇文章（涵盖 108 项研究、56 个预测因子和 7 个衡量 SMI 营销效果的因变量）的综述，本文介绍了一个 SMI 营销效果的通用框架，并确认了 11 个顾客参与度预测因子和 7 个购买意向预测因子，这两个因子都是衡量营销效果的关键指标，从而澄清了之前不一致的研究结果。

引用次数: 0

Fostering Parasocial Relationships with Virtual Influencers in the Uncanny Valley: Anthropomorphism, Autonomy, and a Multigroup Comparison 在 "不可思议谷 "中培养与虚拟影响者的寄生关系：拟人化、自主性和多群体比较

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-21 DOI: 10.1016/j.jbusres.2024.115024

Fanjue Liu , Rang Wang

The rise of virtual influencers has significantly transformed the dynamics of influencer-follower relationships. Integrating uncanny valley and parasocial relationship theories, in this study we construct and validate a model to delineate how the anthropomorphism of virtual influencers—characterized by humanness, attractiveness, and eeriness—affects the strength of parasocial relationships. Using survey data from 826 Instagram users, we reveal that this process is mediated by trustworthiness and wishful identification, with autonomy serving as a moderator that interacts with these anthropomorphism characteristics. We also examine variations in relationship development between existing followers and prospective followers, revealing that these two groups utilize distinct criteria to establish parasocial relationships with virtual influencers. Furthermore, we contribute to the ongoing debate on the uncanny valley phenomenon, showing that the relationship between virtual influencers’ anthropomorphism and perceived trustworthiness aligns more closely with a linear model than a curvilinear one. Theoretical and practical implications are discussed.

虚拟影响者的兴起极大地改变了影响者与追随者之间的动态关系。在本研究中，我们综合了不可思议谷和寄生社会关系理论，构建并验证了一个模型，以描述虚拟影响者的拟人化特征（如人性、吸引力和阴森感）如何影响寄生社会关系的强度。通过对 826 位 Instagram 用户的调查数据，我们发现这一过程受可信度和一厢情愿的认同感的影响，而自主性则是与这些拟人化特征相互作用的调节因素。我们还研究了现有关注者和潜在关注者之间关系发展的差异，揭示了这两个群体利用不同的标准与虚拟影响者建立寄生社会关系。此外，我们对正在进行的关于 "不可思议谷 "现象的讨论做出了贡献，表明虚拟影响者的拟人化与感知可信度之间的关系更接近于线性模型，而不是曲线模型。本文还讨论了其理论和实践意义。

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引用次数: 0

When employees matter: How employee resource groups and workforce liberalism jointly spur firms to support Pro-LGBTQ legislation 员工很重要：员工资源团体和劳动力自由主义如何共同促使企业支持支持男女同性恋、双性恋和变性者的立法

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-21 DOI: 10.1016/j.jbusres.2024.115017

Niels Selling , Frank G.A. de Bakker

Employees are increasingly vocal about and attentive toward their organizations’ social policies and practices. Scholars have identified two main channels through which employees influence responsible business conduct: (1) employee activists proactively shaping corporate decisions and (2) the prevailing worldviews and attitudes of the workforce, which create normative pressure on appropriate corporate behavior. We propose that these two channels interact to produce high levels of employee influence. To assess this hypothesis, we examined corporate support for the Equality Act, a US congressional bill prohibiting discrimination based on sexual orientation and gender identity. Our quantitative analysis shows that firms with both LGBTQ employee resource groups and liberal workforces were more likely to endorse the Equality Act. Qualitative methods then allowed us to pinpoint the underlying mechanisms. Thus, our study expands our understanding of what enables employees to advance responsible business conduct and why firms engage in sociopolitical issues.

员工对其所在组织的社会政策和实践越来越关注，也越来越有发言权。学者们发现，员工影响负责任的企业行为有两个主要渠道：(1) 员工积极分子主动影响企业决策；(2) 员工普遍的世界观和态度对适当的企业行为产生规范压力。我们认为，这两种渠道相互作用，会产生高水平的员工影响力。为了评估这一假设，我们研究了企业对《平等法案》的支持情况，这是美国国会的一项法案，禁止基于性取向和性别认同的歧视。我们的定量分析显示，同时拥有 LGBTQ 员工资源小组和自由员工队伍的企业更有可能支持《平等法案》。然后，定性方法使我们能够准确地找出其背后的机制。因此，我们的研究拓展了我们对员工推动负责任商业行为的原因以及公司参与社会政治问题的原因的理解。

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引用次数: 0

Tug of war? Exploring the role of acquirer and target CEO-level acquisition experience in deal completion 拔河比赛？探索收购方和目标公司首席执行官级别的收购经验在交易完成中的作用

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-21 DOI: 10.1016/j.jbusres.2024.115021

Manjot S. Bhussar , Michelle L. Zorn , Garry L. Adams , Geoffrey A. Silvera

Role theory predicts that mismatches between behavioral and structural role expectations can lead to negotiation difficulties. We extend this lens to the pre-completion phase of acquisitions to understand when role conflicts between acquirer and target CEOs may affect deal completion. Adopting an individual learning approach, this study begins by differentiating individual-level learning in the pre-completion phase from firm-level learning typically studied post-completion. Accordingly, we predict that acquirer CEO’s acquisition experience depth (number) and breadth (different types) positively impact the likelihood of deal completion, while target CEO’s experience negatively moderates these relationships due to role conflicts. Using archival and hand-collected data from US public firm acquisitions (2000–2020), we find support for our predictions. Our findings contribute to the acquisition literature by distinguishing CEO-level experience from firm-level experience, unpacking the multidimensional nature of CEO acquisition experience, and applying role theory to the pre-completion phase of acquisitions.

角色理论预测，行为和结构角色期望之间的不匹配会导致谈判困难。我们将这一视角延伸到收购完成前阶段，以了解收购方和目标公司首席执行官之间的角色冲突何时会影响交易完成。本研究采用个人学习方法，首先将收购完成前阶段的个人层面学习与收购完成后通常研究的公司层面学习区分开来。因此，我们预测收购方首席执行官的收购经验深度（数量）和广度（不同类型）会对交易完成的可能性产生积极影响，而目标公司首席执行官的经验则会因角色冲突而对这些关系产生消极调节作用。通过使用美国上市公司收购的档案数据和手工收集的数据（2000-2020 年），我们发现我们的预测得到了支持。我们的研究结果区分了首席执行官层面的经验和公司层面的经验，揭示了首席执行官收购经验的多维性，并将角色理论应用于收购完成前阶段，从而为收购文献做出了贡献。

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引用次数: 0

Community and organizational commitment: Understanding the effects of organizational investments on worker behavior 社区与组织承诺：了解组织投资对工人行为的影响

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-20 DOI: 10.1016/j.jbusres.2024.115023

Howard J. Klein , Ana Carolina de Aguiar Rodrigues , Yuhan Zhan

This study explores the interaction between community commitment and organizational commitment, as well as the relations between those commitments, organizational investments in both community and workers, and worker proactive behavior. These issues are examined using a multi-organizational sample of employees from communities of two different sizes and in two different countries. Results demonstrate the parallel and interactive effects of commitment to community and to the employing organization, with organizational commitment also mediating the relationships between organizational investments and worker organizational proactive behavior. Our findings contribute to the literature by providing additional evidence for the target-neutral view of commitment and highlighting the importance of examining the interplay between work and non-work commitments. Practical implications include the importance of managing workers’ multiple commitments, not just commitment to the employing organization, to facilitate desired outcomes such as proactive behavior, as well as the efficacy of organizations investing in workers and in the community.

本研究探讨了社区承诺与组织承诺之间的相互作用，以及这些承诺、组织对社区和员工的投资与员工主动行为之间的关系。研究使用了来自两个不同国家、两个不同规模社区的多组织员工样本，对这些问题进行了研究。研究结果表明，对社区的承诺和对雇佣组织的承诺具有平行和互动的影响，组织承诺也是组织投资和工人组织主动行为之间关系的中介。我们的研究结果为目标中立的承诺观点提供了更多证据，并强调了研究工作承诺与非工作承诺之间相互作用的重要性，从而为相关文献做出了贡献。实际意义包括：管理工人的多重承诺（而不仅仅是对雇佣组织的承诺）对于促进积极主动行为等预期结果的重要性，以及组织投资于工人和社区的有效性。

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引用次数: 0

Look or sound like a winner? The effects of masculine and feminine gender cues in marketing videos 看起来像赢家还是听起来像赢家？营销视频中男性和女性性别线索的影响

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-20 DOI: 10.1016/j.jbusres.2024.115019

Geng Cui , Ling Peng , Yuho Chung , Shuyu Liang

Influencers often use digital technologies to enhance their face and voice gender in marketing videos with the aim of increasing their appeal and persuasive effects. However, little research has been conducted into how consumers respond to these cues. Drawing from multimodal communication and face–voice information processing research, we propose a framework to categorize and compare the effects of facial and vocal gender cues for men and women. Our findings from an empirical study and an online experiment reveal that congruent and incongruent gender cues provide either independent or related signals, depending on the gender and cue type. For female stimuli, incongruent cues independently contribute to an integrated response, while congruent cues produce a diminishing effect. The pattern is reversed for male stimuli, with congruent cues communicating independent messages and incongruent cues evoking a response based on voice only. Our study has important implications for e-marketers and communicators.

在营销视频中，"影响者 "通常会使用数字技术来增强其面部和声音的性别特征，以提高其吸引力和说服力。然而，关于消费者如何回应这些暗示的研究却少之又少。借鉴多模态交流和面部-声音信息处理研究，我们提出了一个框架，用于分类和比较面部和声音性别线索对男性和女性的影响。我们的实证研究和在线实验结果表明，根据性别和线索类型的不同，一致和不一致的性别线索会提供独立或相关的信号。对于女性刺激来说，不一致的线索会独立促成综合反应，而一致的线索则会产生递减效应。男性刺激的模式则相反，一致的线索传达独立的信息，而不一致的线索则只引起基于声音的反应。我们的研究对电子营销人员和传播者具有重要意义。

引用次数: 0

Explaining illegal entrepreneurship in the small-scale artisanal mining sector in Ghana: A historical contextualization approach 解释加纳小规模手工采矿业中的非法创业：历史背景法

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-19 DOI: 10.1016/j.jbusres.2024.115020

Henry Adobor

Ghana’s small-scale artisanal mining sector boasts a rich history that stretches back to pre-colonial times when indigenous communities were involved in small-scale mining. Understanding this historical context is critical to grasping the factors that have led to the rise of illegal entrepreneurship in the present-day sector. Our analysis shows that illegal entrepreneurship is a contemporary development deeply intertwined with historical circumstances. Aspects like place, history, and tradition act as resources that sustain the ongoing prevalence of illicit business activities. The clash between modern state property rights and traditional communal land ownership systems creates uncertainties around resource ownership, which illegal entrepreneurs take advantage of. The central idea is that history and locality hold significant meaning, transforming the past into a resource and opportunity for entrepreneurial ventures. This perspective can inspire new ways of thinking about entrepreneurship. By situating illegal business practices within their historical context, we offer a fresh and critical lens on the dynamics of illegal entrepreneurship and opportunity recognition.

加纳的小规模手工采矿业历史悠久，可追溯到殖民前时期，当时土著社区参与了小规模采矿活动。了解这一历史背景对于把握导致当今该行业非法创业兴起的因素至关重要。我们的分析表明，非法创业是与历史环境紧密交织在一起的当代发展。地方、历史和传统等因素成为支撑非法商业活动持续盛行的资源。现代国家产权与传统社区土地所有权制度之间的冲突造成了资源所有权的不确定性，而非法企业家正是利用了这一点。中心思想是，历史和地方性具有重要意义，将过去转化为创业企业的资源和机遇。这一观点可以启发新的创业思维方式。通过将非法商业行为置于其历史背景中，我们为非法创业的动态和机会识别提供了一个全新的批判性视角。

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引用次数: 0

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