Journal of Business Research最新文献

英文中文

From protection to adjustment: How rival repositioning alters competitive action repertoires 从保护到调整：对手的重新定位如何改变竞争动作套路

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2026-01-07 DOI: 10.1016/j.jbusres.2025.115947

Kamyar Goudarzi , Ali Ahmadi , Goce Andrevski

Competitive dynamics research has extensively examined the drivers of firms’ competitive action repertoires. However, less attention has been given to how a firm’s positioning in the competitive landscape affects its repertoire. We address this gap by investigating how competitive repertoire intensity, complexity, and nonconformity are influenced by rival positioning convergence which decreases the distinctiveness of firms’ market position. We propose a protection-adjustment framework and, using a comprehensive sample of public U.S. firms from 2001 to 2022, find an inverted U-shape relationship between rival positioning convergence and the intensity and complexity of firms’ competitive repertoires. At moderate levels of rival convergence, firms exhibit higher intensity and complexity in their repertoires as contested fronts expand, and they attempt to protect their positions. However, extreme levels of rival positioning convergnece are associated with lower intensity and complexity as firms attempt to de-escalate rivalry and avoid its heightened costs by adjusting their repertoires. Conversely, we find a U-shape relationship between rival positioning convergence and firms’ competitive nonconformity. As rivals move closer, firms tend to adopt more conventional actions as a protective response. Yet, when rivals converge substantially, firms adjust their repertoires with greater action nonconformity. We advance our understanding of how rival positioning convergence influences competitive behavior by triggering a protection–adjustment process.

竞争动力学研究广泛地考察了企业竞争行动库的驱动因素。然而，很少有人关注公司在竞争格局中的定位如何影响其业务。我们通过研究竞争剧目强度、复杂性和不一致性如何受到竞争对手定位趋同的影响来解决这一差距，竞争对手定位趋同降低了企业市场地位的独特性。我们提出了一个保护-调整框架，并使用2001年至2022年美国上市公司的综合样本，发现竞争对手定位趋同与公司竞争技能的强度和复杂性之间存在倒u型关系。在中等水平的竞争趋同中，随着竞争战线的扩大，企业在他们的技能中表现出更高的强度和复杂性，他们试图保护自己的地位。然而，竞争对手定位趋同的极端程度与较低的强度和复杂性有关，因为企业试图通过调整其策略来降低竞争并避免其成本上升。相反，我们发现竞争对手定位趋同与企业竞争不一致性之间呈u型关系。随着竞争对手越来越近，企业倾向于采取更传统的行动作为一种保护性反应。然而，当竞争对手大幅趋同时，企业会以更大的不一致性行动来调整自己的策略。我们进一步了解了竞争对手定位趋同如何通过触发保护-调整过程影响竞争行为。

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引用次数: 0

An alter-centric perspective on focal inventor’s innovation: The importance of new collaborators’ attributes 焦点发明人创新的另类中心视角：新合作者属性的重要性

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2026-01-01 DOI: 10.1016/j.jbusres.2025.115953

Ze Ji , Runhui Lin , Yalin Li , Lun Wang

The entry of new collaborators is a common and important phenomenon in organizational innovation. However, it remains unclear what effect new collaborators have on focal inventors’ innovation and which types of new collaborators are most beneficial for enhancing innovation performance. To address this gap, this study adopts a dynamic network perspective to examine the impact of new collaborator entry on the innovation of focal inventors. Furthermore, this study adopts an alter-centric perspective to analyze how the productivity, centrality, and structural holes of new collaborators, including their differences from focal inventors, moderate this relationship. Using patent data from Huawei and ZTE between 2004 and 2021, this study empirically tested the proposed hypotheses. The results show that the new collaborators’ entry enhances the innovation performance of focal inventors. This positive effect increases when new collaborators exhibit higher productivity and centrality, while their structural holes have no significant moderating impact. However, large differences between new collaborators and focal inventors in these attributes decrease the beneficial effect of new collaborator entry on focal inventors’ innovation.

新合作者的加入是组织创新中一种普遍而重要的现象。然而，新合作者对焦点发明人创新的影响以及哪种类型的新合作者最有利于提高创新绩效仍不清楚。为了弥补这一空白，本研究采用动态网络视角考察新合作者进入对焦点发明人创新的影响。此外，本研究采用替代中心视角，分析新合作者的生产力、中心性和结构漏洞（包括他们与焦点发明者的差异）如何调节这种关系。利用华为和中兴2004年至2021年的专利数据，本研究对提出的假设进行了实证检验。结果表明，新合作者的加入提高了焦点发明人的创新绩效。当新合作伙伴的生产力和中心性越高时，这种正向影响就越明显，而新合作伙伴的结构空洞则没有显著的调节作用。然而，新合作者与焦点发明人在这些属性上的巨大差异，降低了新合作者进入对焦点发明人创新的有利影响。

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引用次数: 0

Unveiling the impacts of knowledge loss on perceived synergetic innovation efficacy: The moderating role of reconfiguration capability and redundancy 揭示知识损失对感知协同创新效能的影响：重构能力和冗余的调节作用

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2025-12-29 DOI: 10.1016/j.jbusres.2025.115958

Jianyu Zhao, Ke Li

Redefining knowledge loss from a value appropriation failure perspective, this study explores its impacts on perceived synergetic innovation efficacy (PSIE) from two dimensions: tacit and explicit knowledge loss. Furthermore, it examines the moderating roles of firms’ reconfiguration capability and redundancy of partnerships. We survey Chinese firms in emerging technology alliances. The key findings are: (1) Tacit and explicit knowledge loss exhibit inverted U-shaped relationships with PSIE; (2) reconfiguration capability strengthens this effect; and (3) redundancy weakens it. This study challenges the conventional view of “knowledge loss as risk” by revealing the dual role of knowledge loss in improving and undermining PSIE. Further, we advance the understanding of how internal reconfiguration capability and external redundancy shape knowledge loss governance. Overall, we provide valuable insights into knowledge loss management in a synergetic innovation context.

本文从价值占有失效的角度重新定义知识损失，从隐性知识损失和显性知识损失两个维度探讨知识损失对感知协同创新效率的影响。此外，本文还考察了企业重构能力和合伙人冗余的调节作用。我们调查了新兴技术联盟中的中国公司。研究发现：(1)隐性知识损失与显性知识损失呈倒u型关系；(2)重构能力强化了这种效应；(3)冗余削弱了它。本研究通过揭示知识损失在改善和破坏PSIE中的双重作用，挑战了“知识损失即风险”的传统观点。此外，我们进一步了解了内部重构能力和外部冗余如何影响知识损失治理。总之，我们为协同创新背景下的知识损失管理提供了有价值的见解。

引用次数: 0

Virtual Journeys, shared meaning: Enhancing consumer well-being of mobility-limited older adults through virtual reality tourism 虚拟旅行，共享意义：通过虚拟现实旅游提高行动不便的老年人的消费福祉

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2026-01-07 DOI: 10.1016/j.jbusres.2026.115975

Liying Zhou , Limin Niu , Valerie Lynette Wang , Banggang Wu

Virtual reality (VR) technologies provide novel opportunities to experience tourism, especially for mobility-limited older adults. Integrating theoretical frameworks from socioemotional selectivity, social presence, and self-determination theories, this study investigates how shared versus solo VR tourism experiences impact older adults’ life satisfaction. Through three experiments conducted in assisted living facilities, we explore the mediating role of sense of meaning and the moderating effects of external engagement and prior social isolation. The findings indicate that shared VR tourism experiences significantly enhance life satisfaction, particularly for older adults with high levels of external engagement and prior social isolation. This research has practical implications for VR developers, caregiving professionals, and policy-makers in designing effective VR programs that can enhance older adults’ quality of life.

虚拟现实（VR）技术为体验旅游提供了新的机会，特别是对于行动不便的老年人。本研究整合了社会情感选择、社会存在和自我决定理论的理论框架，研究了共享和单独的VR旅游体验如何影响老年人的生活满意度。通过在辅助生活设施中进行的三个实验，我们探讨了意义感的中介作用以及外部参与和先前社会隔离的调节作用。研究结果表明，共享的虚拟现实旅游体验显著提高了生活满意度，特别是对于外部参与程度高、先前社会孤立的老年人。本研究对虚拟现实开发者、护理专业人员和政策制定者设计有效的虚拟现实项目以提高老年人的生活质量具有实际意义。

引用次数: 0

Synergistic effect and differential effect: The impact of managerial outcome and process feedback fairness on continuous user innovation in innovation communities 协同效应与差异效应：管理结果与过程反馈公平性对创新社区持续用户创新的影响

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2025-12-29 DOI: 10.1016/j.jbusres.2025.115956

Zhao Pan, Yonghong Yang, Zujun Shi, Kehang Chen, Dongshan Yang

This study examines the synergistic and differential effects of managerial feedback fairness in open innovation communities, where users easily compare outcome and process feedback from managers. Drawing on relevant literature, we investigate how outcome and process feedback fairness interact with each other and with peer recognition to impact user innovation. Through a mixed-methods design, combining qualitative interviews and quantitative study of 135,822 ideas from 22,925 Xiaomi community users, we reveal: (1) both fairness types positively impact continuous user innovation; (2) these fairness types exhibit two distinct synergistic effects, emphasizing the importance of a balance; and (3) with increased peer recognition, outcome feedback fairness’s impact strengthens while process feedback fairness’s impact weakens. Our research contributes by introducing a new framework for understanding managerial feedback fairness, empirically demonstrating its synergistic and differential effects. These findings underscore the critical role of balanced feedback fairness in sustaining innovation communities and guiding effective management strategies.

本研究考察了开放式创新社区中管理者反馈公平性的协同效应和差异效应，在开放式创新社区中，用户很容易比较管理者反馈的结果和过程。借鉴相关文献，我们研究了结果和过程反馈公平如何相互作用，并与同伴认可相互作用，从而影响用户创新。通过混合方法设计，对来自22925个b小米社区用户的135822个想法进行定性访谈和定量研究，我们发现：(1)两种公平类型都对用户持续创新有积极影响；(2)这些公平类型表现出两种不同的协同效应，强调了平衡的重要性；(3)随着同伴认同的增加，结果反馈公平的影响增强，过程反馈公平的影响减弱。我们的研究通过引入一个新的框架来理解管理反馈公平性，实证地证明了其协同效应和差异效应。这些发现强调了平衡反馈公平性在维持创新社区和指导有效管理策略方面的关键作用。

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引用次数: 0

Consumer adoption of community-focused smart products: the moderating role of political ideology 消费者对社区智能产品的采用：政治意识形态的调节作用

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2025-12-30 DOI: 10.1016/j.jbusres.2025.115951

Shuili Du , Min Zhao , Sankar Sen

Many smart products (e.g., the navigation app Waze, smart doorbell Ring, and fitness tracker Fitbit) incorporate community features to attract consumers. This research investigates how political ideology influences consumer reactions to such community-focused smart products. Drawing on moral foundations theory that liberals endorse individualizing principles of care, prevention of harm, and fairness whereas conservatives value binding principles of ingroup loyalty and authority/respect, we argue that liberals and conservatives are likely to show divergent reactions to a smart product’s community focus, which foregrounds collective group benefits juxtaposed with heightened data privacy vulnerability. Across one survey of real users of Alexa and Waze and two controlled experiments using a smart video doorbell, we find consistent evidence that conservatives, relative to liberals, exhibit higher adoption of community-focused (versus personal-focused) smart products. Further, our findings reveal data privacy attitude as a key underlying mechanism for these ideology-based differences in consumer adoption of community-focused smart products. By highlighting the important roles of political ideology and data privacy attitude in consumer adoption of smart products, this work contributes to research on smart product adoption, political ideology, and data privacy.

许多智能产品（例如导航应用Waze、智能门铃和健身追踪器Fitbit）都融入了社区功能来吸引消费者。这项研究调查了政治意识形态如何影响消费者对这种以社区为中心的智能产品的反应。根据道德基础理论，自由主义者支持个性化的关怀原则、预防伤害原则和公平原则，而保守主义者则重视群体内忠诚和权威/尊重的约束原则，我们认为自由主义者和保守主义者可能会对智能产品的社区焦点表现出不同的反应，这将集体群体利益与高度的数据隐私脆弱性放在一起。通过对Alexa和Waze的真实用户的调查，以及两个使用智能视频门铃的对照实验，我们发现了一致的证据，即相对于自由派，保守派对以社区为中心（而不是以个人为中心）的智能产品的采用程度更高。此外，我们的研究结果表明，数据隐私态度是消费者采用以社区为中心的智能产品的意识形态差异的关键潜在机制。通过强调政治意识形态和数据隐私态度在消费者采用智能产品中的重要作用，本工作有助于智能产品采用、政治意识形态和数据隐私的研究。

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引用次数: 0

Robots with hearts: How in-store AI’s task types impact brand attitude and ethicality 有心的机器人：店内人工智能的任务类型如何影响品牌态度和道德

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2025-12-26 DOI: 10.1016/j.jbusres.2025.115923

Kshitij Bhoumik , Linhao Fang , Reika Igarashi

Recent advancements in robotics and conversational Artificial Intelligence (AI) have expanded their capability to handle complex customer interactions. As businesses integrate robots for consumer encounters, they must decide how to allocate tasks between in-store AI and human employees. While previous research has examined consumer responses to AI, limited attention has been given to how different task distributions influence consumer attitudes. Through four experimental studies, we demonstrate that assigning empathetic (vs. mechanical) tasks to in-store AI while relegating mechanical (vs. empathetic) tasks to human service employees leads to diminished brand attitudes and negative perceptions of brand ethicality. Furthermore, the impact of AI task type on brand attitude is amplified for small brands, indicating a moderating role of brand size. Our findings highlight an intricate ethical dilemma: despite AI’s growing capabilities to automate socioemotional tasks, this can be perceived as ethically problematic compared to automating chores that frees human labor.

机器人技术和会话人工智能（AI）的最新进展已经扩展了它们处理复杂客户交互的能力。随着企业整合机器人与消费者接触，他们必须决定如何在店内人工智能和人类员工之间分配任务。虽然之前的研究已经调查了消费者对人工智能的反应，但很少有人关注不同的任务分配如何影响消费者的态度。通过四项实验研究，我们证明，将移情（vs.机械）任务分配给店内人工智能，而将机械（vs.移情）任务下放给人类服务员工，会导致品牌态度下降和对品牌道德的负面看法。此外，人工智能任务类型对品牌态度的影响在小品牌中被放大，表明品牌规模具有调节作用。我们的研究结果突显了一个复杂的道德困境：尽管人工智能在自动化社会情感任务方面的能力越来越强，但与自动化家务、解放人类劳动相比，这可能被视为道德问题。

引用次数: 0

The effect of geographic colocation of same-brand outlets on electronic Word-of-Mouth (eWOM) valence: the role of ownership 同品牌店地理布局对电子口碑效价的影响：所有权的作用

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2025-12-26 DOI: 10.1016/j.jbusres.2025.115933

Moeen Naseer Butt

Prior research has demonstrated that the geographic colocation of outlets significantly affects the individual outlet and overall firm performance. This study extends this body of work and examines the effect of the geographic colocation of same-brand outlets on the consumer-focused outcome of electronic word-of-mouth (eWOM) valence. It also assesses a relevant boundary condition – ownership form – that emerges as a significant moderating factor, substantially influencing how geographic colocation of same-brand outlets affects the eWOM valence. An examination of more than 8,600 restaurants in New York State in 2019, matching review data from Yelp and market data from various public sources, reveal intriguing results. Geographic colocation of same-brand outlets hurts eWOM valence, and franchising as an ownership form helps offset this adverse effect. These findings, with their potential implications for marketing strategies in the retail industry, hold considerable importance for both marketing scholars and practitioners.

已有研究表明，门店的地理配置显著影响个体门店和整体企业绩效。本研究扩展了这一工作主体，并检验了相同品牌门店的地理位置对电子口碑（eom）效价的消费者导向结果的影响。它还评估了一个相关的边界条件——所有权形式——这是一个重要的调节因素，极大地影响了同一品牌门店的地理位置对eom价的影响。2019年，一项对纽约州8600多家餐馆的调查，将Yelp的评论数据和各种公共来源的市场数据相匹配，揭示了有趣的结果。同一品牌门店的地理分布损害了eom的价格，而特许经营作为一种所有权形式有助于抵消这种不利影响。这些发现及其对零售行业营销策略的潜在影响，对营销学者和实践者都具有相当重要的意义。

引用次数: 0

Reciprocal relationship between newcomer task performance and leader–member exchange: The moderating role of political skill 新员工任务绩效与领导成员交换的互惠关系：政治技巧的调节作用

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2025-12-23 DOI: 10.1016/j.jbusres.2025.115938

Yixin Yang , Xiaowan Lin , Mingjian Zhou

Although research has extensively examined how leader–member exchange (LMX) influences employees’ performance, little is known about the reciprocal relationship between these variables during the initial phase of the leader–member interaction. Drawing on social exchange theory, we propose that newcomers’ task performance has a positive time-lagged effect on LMX and vice versa. We further incorporate the political skill literature and propose that political skill strengthens both directions of this reciprocal relationship, such that newcomers with higher political skill more effectively signal competence to facilitate LMX development and leverage leader-provided resources to improve their task performance. We test these predictions using a three-wave longitudinal study of newcomers during the organizational socialization stage and find partial support for our proposed model. We also discuss the theoretical implications for understanding LMX development and newcomer research, and the practical implications for facilitating effective socialization.

虽然研究广泛地探讨了领导-成员交换（LMX）如何影响员工的绩效，但在领导-成员互动的初始阶段，这些变量之间的相互关系却鲜为人知。利用社会交换理论，我们提出新员工的任务绩效对LMX具有正的时间滞后效应，反之亦然。我们进一步整合了政治技能文献，提出政治技能加强了这种互惠关系的两个方向，因此具有较高政治技能的新员工更有效地发出能力信号，以促进LMX的发展，并利用领导者提供的资源来提高他们的任务绩效。我们使用组织社会化阶段新员工的三波纵向研究来测试这些预测，并找到我们提出的模型的部分支持。我们还讨论了理解LMX发展和新来者研究的理论意义，以及促进有效社会化的实践意义。

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引用次数: 0

On the edge of green: how environmental performance benchmarks drive corporate greenwashing behavior? 在绿色的边缘：环境绩效基准如何驱动企业的“漂绿”行为？

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-03-01 Epub Date: 2025-12-23 DOI: 10.1016/j.jbusres.2025.115919

Yuxin Su , Sana Ben Abdallah , Dhafer Saidane

Despite growing attention to sustainability, many firms continue to engage in greenwashing, or symbolic disclosures that lack substantive backing. This study develops a reference-dependent framework grounded in prospect theory to explain when and why firms engage in greenwashing. Using international panel data on 6944 firms from 2009 to 2023, we show that greenwashing varies depending on a firm’s position relative to environmental performance benchmarks: firms below the benchmark are more likely to greenwash as environmental performance improves, while those above the benchmark reduce symbolic disclosures. This asymmetry is amplified in weak regulatory environments. We further find that attaining externally observable benchmarks (e.g., industry standards) is more effective than internal ones in discouraging greenwashing. These findings provide new behavioral and institutional insights into the strategic use of environmental, social, and governance communication.

尽管越来越多的人关注可持续性，但许多公司继续从事“漂绿”，或缺乏实质性支持的象征性披露。本研究发展了一个基于前景理论的参考依赖框架来解释企业何时以及为什么从事“漂绿”。利用2009年至2023年6944家公司的国际面板数据，我们发现，洗绿行为的变化取决于公司相对于环境绩效基准的地位：随着环境绩效的提高，低于基准的公司更有可能洗绿，而高于基准的公司则会减少象征性披露。这种不对称在监管薄弱的环境中被放大。我们进一步发现，达到外部可观察的基准（例如，行业标准）比内部标准更有效地阻止“漂绿”。这些发现为环境、社会和治理沟通的战略使用提供了新的行为和制度见解。

引用次数: 0

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