Journal of Business Research最新文献_第5页

ESG rating disclosure and corporate bond credit spreads: a time-varying difference-in-differences analysis from China ESG评级披露与公司债信用价差：基于中国的时变差异分析

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-11 DOI: 10.1016/j.jbusres.2026.116042

Gang Du , Xiaoling Ouyang , Ruipeng Tan , Lei Zhang

As a result of China’s “dual carbon” strategy, environmental, social, and governance (ESG) practices have become increasingly crucial for guiding sustainable investment decisions. This study explores the impact of ESG rating disclosure on corporate bond credit spreads among A-share listed companies on China’s Shanghai and Shenzhen stock exchanges from 2010 to 2020. Based on ESG ratings provided by SynTao Green Finance and time-varying difference-in-differences approach, we found substantial evidence that enhanced ESG rating disclosure significantly reduces bond credit spreads. Further analysis revealed notable heterogeneity in this relationship, with stronger effects observed among firms in non-heavy polluting industries, regions characterized by higher levels of marketization, and companies where the roles of the chairperson of the board and CEO are unified. Additionally, superior ESG performance, particularly driven by social factors, is associated with greater reductions in bond credit spreads. Our findings demonstrate that ESG commitments can effectively reduce firms’ bond financing costs and ease financing constraints, thus providing valuable insights for policymakers and investors committed to high-quality and sustainable economic growth.

由于中国的“双碳”战略，环境、社会和治理（ESG）实践在指导可持续投资决策方面变得越来越重要。本研究探讨2010 - 2020年沪深两市a股上市公司ESG评级披露对公司债券信用利差的影响。基于商道绿色金融提供的ESG评级和时变差分法，我们发现大量证据表明，加强ESG评级披露可以显著降低债券信用利差。进一步的分析表明，这种关系存在显著的异质性，在非重污染行业、市场化程度较高的地区以及董事长和首席执行官职责统一的公司中，这种影响更为明显。此外，卓越的ESG表现，特别是在社会因素的推动下，与债券信贷息差的大幅缩小有关。我们的研究结果表明，ESG承诺可以有效降低企业的债券融资成本，缓解融资约束，从而为致力于高质量和可持续经济增长的政策制定者和投资者提供有价值的见解。

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引用次数: 0

Face reading technology: improving preference prediction from self-reports using micro-expressions 面部阅读技术：利用微表情从自我报告中改进偏好预测

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-13 DOI: 10.1016/j.jbusres.2026.116050

Pantelis Karapanagiotis , Franziska Krause , Janina Krick

Traditional market research primarily relies on self-reports (SR) to assess consumer preferences, yet these methods are prone to biases and limited in capturing subconscious emotional responses. Psychophysiological and neurophysiological methods offer objective alternatives, but their high cost and intrusiveness limit practical use. This study examines automated Facial Expression Analysis (FEA), focusing on micro-expression (ME) emotion data, as a scalable, non-intrusive approach to improve the accuracy of predicting consumer choices. In a controlled experiment exposing participants to both video and poster ads, we compare the predictive power of ME and SR emotion data using machine learning and artificial neural network models. Results demonstrate that ME data significantly enhance both multinomial and binomial choice prediction accuracy compared to SR data, particularly for dynamic video ads where ME patterns capture real-time emotional fluctuations more effectively. Beyond its methodological contributions, our study underscores practical implications and discusses the ethical considerations related to consumer privacy.

传统的市场研究主要依赖于自我报告（SR）来评估消费者的偏好，然而这些方法容易产生偏见，并且在捕捉潜意识的情绪反应方面受到限制。心理生理学和神经生理学方法提供了客观的替代方法，但它们的高成本和侵入性限制了实际应用。本研究考察了自动面部表情分析（FEA），重点关注微表情（ME）情绪数据，作为一种可扩展的、非侵入性的方法，以提高预测消费者选择的准确性。在一项让参与者同时观看视频和海报广告的对照实验中，我们使用机器学习和人工神经网络模型比较了ME和SR情绪数据的预测能力。结果表明，与SR数据相比，ME数据显著提高了多项和二项选择预测的准确性，特别是在动态视频广告中，ME模式更有效地捕捉了实时情绪波动。除了方法上的贡献，我们的研究强调了实际意义，并讨论了与消费者隐私相关的伦理考虑。

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引用次数: 0

The impact of self-service technologies on consumer-retailer relationships: navigating trust, contribution, and the role of consumers as partial employees 自助服务技术对消费者-零售商关系的影响：引导信任、贡献和消费者作为部分雇员的角色

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-18 DOI: 10.1016/j.jbusres.2026.115992

Bertrand Audrin, Reza Etemad-Sajadi

This paper explores the ways in which self-service technologies (SSTs) impact the relationship between consumers and retailers, drawing on the concepts of partial employee roles and psychological contract theory. It is based on interviews with 75 consumers in one of the major retailers in Switzerland. The findings identify perceived contribution/inducement ratio and trust as central in maintaining the relationship between retailers and consumers. Conversely, an insufficient contribution/inducement ratio and lack of trust threaten this relationship. Retailers must navigate the evolving role of consumers in co-production and ensure they feel empowered while tailoring SSTs to different levels of expectations. Consumers’ perceptions of control over SST interactions further mediate their engagement: tech-savvy consumers thrive in autonomous contexts, whereas others might experience stress and disengagement without sufficient support. The study highlights the complex interplay between consumer empowerment and relational dynamics in co-production environments, offering both theoretical and managerial insights into the design and implementation of SSTs.

本文利用部分员工角色和心理契约理论的概念，探讨了自助服务技术（SSTs）影响消费者和零售商之间关系的方式。它是基于对瑞士一家主要零售商的75名消费者的采访。调查结果表明，感知贡献/诱导比和信任是维持零售商和消费者之间关系的核心。相反，贡献/诱导比不足和缺乏信任威胁着这种关系。零售商必须把握消费者在合作生产中不断变化的角色，并确保他们在根据不同水平的期望定制sst时感到有权力。消费者对控制SST互动的感知进一步调节了他们的参与：精通技术的消费者在自主环境中茁壮成长，而其他人在没有足够支持的情况下可能会感到压力和脱离参与。该研究强调了合作生产环境中消费者授权和关系动态之间复杂的相互作用，为SSTs的设计和实施提供了理论和管理见解。

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引用次数: 0

Beyond the words: how reviewer status and review features jointly affect helpfulness in online employee reviews 在文字之外：评论者状态和评论者特征如何共同影响在线员工评论的有用性

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-21 DOI: 10.1016/j.jbusres.2026.116008

Jong Min Kim , Marcello Mariani , Kyusung Hwang

This study examines how the employment status of reviewers, specifically whether they are current or former employees, influences the perceived helpfulness of online workplace reviews. Using a dataset of 3.7 million employee reviews, we find that reviews written by current employees are generally perceived as more helpful than those written by former employees. To explore this effect, we analyze whether textual cues such as length, sentiment, and specificity interact with reviewer identity. Current employees tend to write longer reviews that include more emotional expression and specific content. Among these features, review length, which is associated with greater informativeness and perceived credibility, increases perceived helpfulness. In contrast, sentiment and specificity, which reflect subjectivity, either reduce credibility or have no significant effect. These findings suggest that the helpfulness advantage of current employee reviews depends on how well the content aligns with readers’ expectations of informative and credible communication. This study contributes to understanding how reviewer characteristics and textual features jointly shape credibility judgments in online labor platforms.

本研究考察了评论者的就业状况，特别是他们是现任员工还是前任员工，如何影响在线工作场所评论的感知帮助性。使用370万员工评论的数据集，我们发现由现任员工撰写的评论通常被认为比前员工撰写的评论更有帮助。为了探索这种影响，我们分析了文本线索（如长度、情感和特异性）是否与审稿人身份相互作用。现在的员工倾向于写更长的评论，包括更多的情感表达和具体的内容。在这些特征中，与更大的信息量和感知可信度相关的评论长度增加了感知的有用性。而反映主观性的情感性和专一性，要么降低了可信度，要么没有显著影响。这些发现表明，当前员工评价的有益优势取决于其内容是否符合读者对信息丰富、可信的沟通的期望。本研究有助于了解评论者特征和文本特征如何共同影响在线劳动平台的可信度判断。

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引用次数: 0

Strategic responses to federal prosecution: A study of lobbying intensity and breadth in publicly traded firms 对联邦起诉的战略回应：上市公司游说强度和广度的研究

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-11 DOI: 10.1016/j.jbusres.2026.116014

Rebecca Bogie , Lee Warren Brown , Jenny Gu , R. Greg Bell

This study delves into the strategic maneuvers of publicly traded firms amidst federal regulatory actions, emphasizing the role of non-market activity in alleviating federal penalties. Drawing on Regulatory Capture and Signaling theories, we explore how prosecution-related contingent liability disclosure necessitates action through Corporate Political Activity (CPA). Specifically, we posit that firms amplify their lobbying as a strategic tool to mitigate the legal challenges they are confronted with. Employing data from 123 publicly traded firms with 147 disclosure events occurring over a fifteen-year period, we further probe the impact of CEO-board embeddedness and the expansiveness of lobbying efforts on the efficacy of these strategic responses. Our findings help to unravel the intricate dynamics between federal prosecution, CPA, and lobbying, extending our understanding of how political spending can influence regulatory penalties.

本研究深入探讨了上市公司在联邦监管行动中的战略操作，强调了非市场活动在减轻联邦处罚中的作用。利用监管捕获和信号理论，我们探讨了与起诉相关的或有负债披露如何通过公司政治活动（CPA）采取行动。具体来说，我们假设公司将其游说作为一种战略工具来扩大，以减轻他们所面临的法律挑战。我们利用123家上市公司在15年期间发生的147起披露事件的数据，进一步探讨了ceo -董事会嵌入性和游说活动的广泛性对这些战略对策效果的影响。我们的研究结果有助于揭示联邦起诉、注册会计师和游说之间错综复杂的动态关系，扩展我们对政治支出如何影响监管处罚的理解。

引用次数: 0

Perceived femvertising: Measurement and implications for brand performance 感知女性广告：品牌绩效的测量和影响

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-12 DOI: 10.1016/j.jbusres.2026.116035

Vu Phuong Uyen Ho , Syed Mahmudur Rahman , Jana Lay-Hwa Bowden , Jamie Carlson

This paper introduces perceived femvertising, a multidimensional construct that captures women’s evaluations of advertisements that promote gender equality. Drawing on self-concept, social identity, and categorization theories, we model perceived femvertising as a second-order construct comprising six first-order dimensions: authenticity, commitment, empowerment, compliance, representation, and transformation. The findings advance value-based marketing communications research by clarifying the specific dimensions that shape women’s responses to value-aligned advertising. For practitioners, the full 24-item perceived femvertising scale (Table 4) offers a structured diagnostic tool for auditing the effectiveness of femvertising campaigns. Recognizing the need for managerial flexibility, we also introduce a condensed six-item version of the scale, which retains strong predictive power and enables quick periodic assessments in applied settings. The results of three empirical studies show that both the full and condensed scales have strong reliability, validity, and predictive power for three key brand outcomes: share of time with ads, brand loyalty, and brand advocacy. Notably, share of time with ads serves as a mediator, highlighting the key role of audience engagement with ads in translating perceived femvertising to positive brand outcomes. The measurement tools provide actionable insights for brands seeking to craft meaningful, equity-driven advertising that resonates with women and enhances brand performance.

本文介绍了感知女性广告，这是一个多维结构，捕捉女性对促进性别平等的广告的评价。利用自我概念、社会认同和分类理论，我们将感知女性广告建模为由六个一阶维度组成的二阶结构：真实性、承诺、授权、依从性、表征和转化。研究结果通过澄清塑造女性对价值导向广告反应的具体维度，推进了基于价值的营销传播研究。对于从业者来说，完整的24项感知女性广告量表（表4）为审计女性广告活动的有效性提供了结构化的诊断工具。认识到管理灵活性的需要，我们还引入了精简的六项量表版本，它保留了强大的预测能力，并能够在应用环境中进行快速定期评估。三个实证研究的结果表明，完整量表和浓缩量表对三个关键品牌结果：广告时间份额、品牌忠诚度和品牌宣传都具有很强的信度、效度和预测能力。值得注意的是，广告时间的分配是一个中介，突出了观众参与广告在将感知到的女性广告转化为积极的品牌结果方面的关键作用。这些测量工具为品牌提供了可行的见解，帮助他们制作有意义的、以权益为导向的广告，从而与女性产生共鸣，提高品牌绩效。

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引用次数: 0

The impact of mobile channel switching on purchase incidence: A cognitive load perspective 移动渠道切换对购买发生率的影响：认知负荷视角

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-10 DOI: 10.1016/j.jbusres.2026.116045

Xueting Zhang , Yajie Li , Jian Li , Lingji Wang , Feng Wang

With the rapid expansion of e-commerce, mobile channels have become central to retail strategies. However, there remains limited understanding of mobile channel switching that consumers shift between a retailer’s app and its mobile website. Unlike online-offline or desktop-mobile switching, its impact on purchase behavior has yet to be fully explored. Based on an analysis of a large-scale dataset comprising 3,395,722 observations from a Chinese e-commerce retailer, we found that mobile channel switching significantly reduces purchase incidence. However, this negative effect is attenuated when products are bundled with free gifts. In contrast, among consumers with high coupon proneness, the adverse impact of channel switching is amplified. These findings contribute to the literature on mobile shopping behavior and offer actionable insights for retailers seeking to design more targeted and effective marketing strategies.

随着电子商务的迅速发展，移动渠道已经成为零售战略的核心。然而，对于消费者在零售商的应用程序和移动网站之间的移动渠道转换，人们的理解仍然有限。与线上-线下或桌面-手机切换不同，它对购买行为的影响尚未得到充分探索。基于对一家中国电子商务零售商的3395722个观察数据集的分析，我们发现移动渠道切换显著降低了购买发生率。然而，当产品与免费礼品捆绑在一起时，这种负面影响就会减弱。相比之下，在高优惠券倾向的消费者中，渠道切换的不利影响被放大。这些发现有助于研究手机购物行为，并为零售商设计更有针对性和更有效的营销策略提供可操作的见解。

引用次数: 0

Consumers’ acceptance of in-store technologies through the lens of segmentation 从细分的角度看消费者对店内技术的接受程度

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-24 DOI: 10.1016/j.jbusres.2026.116010

Aidin Namin , Rupinder P. Jindal , Dinesh K. Gauri , Brian T. Ratchford , Seth C. Ketron

In-store technologies continue to proliferate, but to date, research has not examined the acceptance of these technologies from a comprehensive segmentation lens; that is, simultaneously examine demographic, geographic, psychographic, and behavioral traits of customers. To that end, we collected survey data in 2024 from over 1,300 respondents in the United States to measure variables related to these four segmentation approaches and relate these variables to twenty technologies across five categories in customer purchase journey: technologies that help plan shopping trips, enhance shopping experience, reduce friction, find pricing information, and purchase remotely from the store. Using seemingly unrelated regression (SUR) models, we found that psychographic and behavioral segmentation variables are the most helpful in predicting acceptance of in-store technologies. This research emphasizes to retailers that when considering new cutting-edge retail technologies, customers are not how they look or where they live; they are what they think and how they purchase.

店内技术继续激增，但到目前为止，研究还没有从一个全面的细分角度检查这些技术的接受程度；也就是说，同时检查客户的人口统计、地理、心理和行为特征。为此，我们在2024年收集了来自美国1300多名受访者的调查数据，以测量与这四种细分方法相关的变量，并将这些变量与客户购买旅程中五个类别的二十种技术联系起来：帮助计划购物旅行的技术，增强购物体验，减少摩擦，找到定价信息，以及从商店远程购买。使用看似不相关回归（SUR）模型，我们发现心理和行为分割变量在预测店内技术接受度方面最有帮助。这项研究向零售商强调，当考虑新的尖端零售技术时，客户不是他们的外表或他们住在哪里；他们的想法和购买方式决定了他们的价值。

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引用次数: 0

Functional and moral brand lapses sparking negative online brand engagement and anti-brand community growth 功能性和道德品牌的缺失引发了负面的在线品牌参与和反品牌社区的增长

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-02-04 DOI: 10.1016/j.jbusres.2026.116038

Xinyu Dong , Cleopatra Veloutsou , Anna Morgan-Thomas

Although brand negativity presents a significant challenge for managers, research has not fully engaged with brand-related factors that contribute to its emergence. Guided by attribution theory and social identity theory and using two online surveys targeting distinct groups (anti-brand communities’ non-members and members), this work examines how the perceptions of functional (brand failure severity, perceived brand quality) and moral (unacceptable brand behaviour) brand lapses shape engagement evolution from individual action (negative online brand engagement) to collective behaviour (intention to join or participate in anti-brand communities). Structural-equation modelling tests the intricate relationship between brand lapses and the four negative online brand engagement dimensions (negative cognition, negative affection, online constructive and destructive behaviours), further disclosing how individual online negativity can drive collective movements within anti-brand communities, showing how lone complaints can escalate into organised opposition. The results offer managers early-warning indicators and segment-specific tactics for containing functional and moral crises.

尽管品牌消极性对管理者来说是一个重大挑战，但研究尚未充分涉及导致其出现的与品牌相关的因素。在归因理论和社会认同理论的指导下，利用针对不同群体（反品牌社区的非成员和成员）的两项在线调查，本研究探讨了功能性（品牌失败严重程度、感知品牌质量）和道德（不可接受的品牌行为）品牌失误的感知如何塑造了从个人行为（消极的在线品牌参与）到集体行为（加入或参与反品牌社区的意图）的参与演变。结构方程模型测试了品牌缺失与四个负面在线品牌参与维度（负面认知、负面情感、在线建设性和破坏性行为）之间的复杂关系，进一步揭示了个人在线消极情绪如何推动反品牌社区内的集体运动，显示了单独的投诉如何升级为有组织的反对。研究结果为管理者提供了早期预警指标和细分市场特定策略，以遏制功能危机和道德危机。

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引用次数: 0

Advancing capability-actualization through human–robot collaboration: A strengths-based approach 通过人机协作推进能力实现：基于优势的方法

IF 9.8 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2026-04-01 Epub Date: 2026-01-20 DOI: 10.1016/j.jbusres.2026.115998

Stefan Burggraf , Angelo Ranieri , Cristina Mele , Kristina Heinonen

Healthcare is facing intensifying demands for more holistic, equitable, and efficient care. In response, this study adopted a strengths-based approach to explore the enabling conditions individuals can leverage toward human flourishing. It introduces the concept of capability-actualization as the realization of human capabilities, understood as the process through which individuals actualize their potential, enabled by the necessary resources and the conversion factors that shape these resources into prospective enactments of a capability. This study utilizes Nussbaum’s Central Human Capabilities framework to qualitatively analyze observations and interviews showing how hospitalized individuals collaborate with a robot for capability-actualization. Specifically, it identified how the robot could be leveraged for cognitive stimulation, affective catalyzation, social connection, and creative engagement. This paper articulates these mechanisms in a conceptual model that presents capability-actualization as a strengths-based response to vulnerability. The findings advocate a shift toward a strengths-based perspective in research and practice.

医疗保健正面临着对更全面、公平和高效护理的日益强烈的需求。为此，本研究采用了一种基于优势的方法来探索个人可以利用的促进人类繁荣的有利条件。它引入了能力实现的概念，作为人类能力的实现，被理解为个人实现其潜力的过程，通过必要的资源和将这些资源塑造成能力的预期制定的转换因素。本研究利用Nussbaum的核心人类能力框架来定性分析观察和访谈，显示住院患者如何与机器人合作实现能力。具体来说，它确定了如何利用机器人进行认知刺激、情感催化、社会联系和创造性参与。本文在一个概念模型中阐明了这些机制，该模型将能力实现作为对脆弱性的基于优势的响应。研究结果提倡在研究和实践中转向基于优势的观点。

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引用次数: 0