Journal of Business Research最新文献

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Greening for greater meaning: A dynamic examination of the consequences of voluntary employee green behavior 绿化更有意义：对员工自愿绿色行为后果的动态考察

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-18 DOI: 10.1016/j.jbusres.2024.115007

Dan Yang , Guiyao Tang , Junyun Jia

The achievement of organizational environmental sustainability relies on voluntary employee green behavior (VEGB). While VEGB has received increasing attention from scholars, little attention has so far been paid to the effects on the actors who exhibit this behavior. The question of whether performing VEGB is an enriching or depleting experience for employees needs more exploration. To address the research gaps, we adopt an enrichment-based perspective, arguing that engaging in VEGB can enrich employees who perform it. Drawing from the worker-centric approach to work meaningfulness, we propose a theoretical framework to examine how engaging in VEGB daily can lead to greater benefits for certain employees. We conducted an experience sampling study involving 114 full-time employees. To test our hypotheses, we employed hierarchical linear modeling. Our findings show that engaging in VEGB is meaningful for employees with higher environmental commitment. Subsequently, the meaningfulness experienced through VEGB improves in-role and extra-role performance (self-reported job performance and helping behavior) on the following workday. We contribute to both employee pro-environmental behavior literature and work meaningfulness literature, and we discuss practical implications for both managers and employees.

组织环境可持续性的实现有赖于员工的自愿绿色行为（VEGB）。虽然 VEGB 越来越受到学者们的关注，但迄今为止，人们很少关注这种行为对参与者的影响。对员工而言，实施 VEGB 是一种充实的体验还是一种枯竭的体验，这个问题需要更多的探讨。为了弥补研究上的不足，我们采用了一种基于充实的视角，认为参与 VEGB 可以充实实施 VEGB 的员工。借鉴以工人为中心的工作意义方法，我们提出了一个理论框架，以研究每天参与伟德国际博彩娱乐官网如何为某些员工带来更大的益处。我们进行了一项经验取样研究，涉及 114 名全职员工。为了验证我们的假设，我们采用了层次线性建模。我们的研究结果表明，对于环境承诺较高的员工来说，参与 VEGB 是有意义的。随后，通过 VEGB 体验到的意义提高了员工在接下来工作日的角色内和角色外表现（自我报告的工作表现和帮助行为）。我们为员工环保行为文献和工作意义文献做出了贡献，并讨论了对管理者和员工的实际意义。

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引用次数: 0

Do politicians’ career concerns affect firms’ environmental information disclosure? Evidence from Chinese publicly listed firms 政治家的职业关切会影响企业的环境信息披露吗？来自中国上市公司的证据

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-18 DOI: 10.1016/j.jbusres.2024.115018

Limin Zhu , Jing Zhao

Research has recognized the role of the government in shaping corporate environmental information disclosure (CEID), while neglecting the influence of government officials. This study introduces a political lens on officials’ incentives and contends that their risk aversion to political turnover—due to career concerns—promotes corporate environmental information disclosure. Based on a sample of Chinese listed firms from 2008 to 2020, we found that firms disclose environmental information in response to increasing pressure before an impending political turnover, and this disclosure tends to be symbolic. These two effects are moderated by government subsidies which reflect politicians’ ability to influence firms, and by firms’ negative news coverage which relates to politicians’ attention to firms. This study contributes to the CEID literature by highlighting the role of politicians’ career concerns, enhances political turnover research by combining officials’ risk aversion with political uncertainty, and adds to CSR decoupling research.

研究已经认识到政府在影响企业环境信息披露（CEID）中的作用，但却忽视了政府官员的影响。本研究引入政治视角来审视官员的激励机制，认为官员出于职业考虑而规避政治更替的风险会促进企业环境信息披露。基于 2008 年至 2020 年的中国上市公司样本，我们发现，企业在即将发生政治更替之前会披露环境信息，以应对不断增加的压力，而且这种披露往往是象征性的。这两种效应受政府补贴和企业负面新闻报道的调节，前者反映了政治家影响企业的能力，后者则与政治家对企业的关注有关。本研究通过强调政治家对职业生涯的关注为 CEID 文献做出了贡献，通过将官员的风险规避与政治不确定性相结合加强了政治更替研究，并为企业社会责任脱钩研究增添了新的内容。

引用次数: 0

Beyond ‘Eat-Pray-Love’: Designing transformative CX for self-discovery in extended service encounters 超越 "吃-祈-爱"：在扩展服务接触中设计变革性 CX，促进自我发现

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-16 DOI: 10.1016/j.jbusres.2024.115016

Alexandra Zimbatu , Rebekah Russell-Bennett

Transformative experiences are considered to be the most impactful of all customer experience (CX) types. Many consumers seek service experiences that facilitate extraordinary personal revelations, like those depicted in the ‘Eat-Pray-Love’ self-discovery pilgrimage. However, there has been limited research on the design of transformative CX in more accessible, long-term services. Using a service co-design method of three workshops (n = 36), we develop an empirically-based framework for the design of transformative CX in extended service contexts (e.g. fitness, tertiary education, aged care, employee onboarding). Three stages were identified: the Foundation stage, Fortification stage and Fruition stage. This study makes a theoretical contribution presenting the criticality of designing discomfort into the service for transformative CX, and evidences the importance of ordinary, frequent moments (rather than peak-end intense moments) to support self-discovery over time. Managers involved in the design of extended services must highlight the relationship between involvement and expected degree of transformation.

变革性体验被认为是所有客户体验（CX）类型中最具影响力的。许多消费者寻求能促进非凡的个人启示的服务体验，就像 "吃--祈祷--爱 "自我发现朝圣之旅描述的那样。然而，关于在更容易获得的长期服务中设计变革性 CX 的研究还很有限。我们利用三次研讨会（36 人）的服务共同设计方法，为扩展服务环境（如健身、高等教育、老年护理、员工入职）中的变革性客户体验设计开发了一个基于经验的框架。研究确定了三个阶段：基础阶段、强化阶段和成果阶段。这项研究在理论上做出了贡献，提出了在服务中设计不适感对于变革性客户体验的重要性，并证明了普通、频繁的时刻（而非高峰期的紧张时刻）对于支持长期自我发现的重要性。参与延伸服务设计的管理者必须强调参与和预期转变程度之间的关系。

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引用次数: 0

When compensatory consumption backfires: The asymmetric effect of self-threat on consumption preference and satisfaction 当补偿性消费适得其反时：自我威胁对消费偏好和满意度的不对称影响

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-16 DOI: 10.1016/j.jbusres.2024.115013

Zichuan Mo , Jingjing Ma , Ryan Hamilton , Yuanjie Zhao

Compensatory consumption behaviors occur when a threat to one’s self-concept is followed by the choice of goods and experiences intended to bolster the self against the threat. While the shift in preferences is well documented, how satisfied consumers are with the chosen compensatory option remains an open question. This research identifies when and why compensatory consumption is likely to backfire (i.e., a self-threat that increases consumers’ preferences for a compensatory option at the choice stage can decrease their subsequent satisfaction with that option at the consumption stage). We find that within-domain compensatory consumption (e.g., buying something that makes one feel smart after a threat to one’s intelligence) is more likely to backfire compared to cross-domain compensatory compensation (e.g., buying something that makes one feel beautiful after a threat to one’s intelligence). Rumination on the threat at the consumption stage is identified as the underlying mechanism for this backfire effect.

当一个人的自我概念受到威胁时，他就会选择一些商品和体验来增强自我抵御威胁的能力，这就是补偿性消费行为。虽然消费者偏好的转变有据可查，但他们对所选补偿选项的满意度如何，仍是一个未决问题。本研究确定了补偿性消费何时以及为何可能适得其反（即在选择阶段，自我威胁增加了消费者对补偿性选择的偏好，但在消费阶段，消费者对该选择的满意度会随之降低）。我们发现，与跨领域补偿（例如，在智力受到威胁后购买一些让人感觉聪明的东西）相比，领域内补偿性消费（例如，在智力受到威胁后购买一些让人感觉漂亮的东西）更容易产生反作用。在消费阶段对威胁的反刍被认为是产生这种事与愿违效应的潜在机制。

引用次数: 0

Customer concentration, firm R&D investment and moderation effects 客户集中度、企业研发投资和调节效应

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-14 DOI: 10.1016/j.jbusres.2024.115009

Shan Zhao , Xinming He , Baichao Ma , Wenming Zuo

Building on resource dependence theory (RDT) and attention-based view (ABV), this research examines the impact of customer concentration on firm R&D investment and the conditional factors. We argue a firm with heavy reliance on a high number of major customers will have a lower level of R&D investment due to loss of discretion in decision-making and increase of operational risks. Moreover, the external factors, competitive intensity, intellectual property right (IPR) protection, and the internal factor, the firm’s management myopia, will exacerbate the negative effect. Findings from a large sample of A-share listed firms in Chinese stock markets 2008–2017 (14,203 firm-year observations) support our hypotheses. This research adds to the customer concentration studies and RDT literature by uncovering a dark side of firms’ concentrated customer base and the situational factors that strengthen this effect. It also marks an early empirical analysis of ABV-based prediction.

本研究以资源依赖理论（RDT）和注意力观点（ABV）为基础，探讨了客户集中度对企业研发投资的影响及其条件因素。我们认为，严重依赖大量主要客户的企业会因决策自由裁量权的丧失和运营风险的增加而降低研发投资水平。此外，竞争强度、知识产权保护等外部因素和公司管理近视等内部因素也会加剧负面影响。2008-2017 年中国股票市场 A 股上市公司的大样本研究结果（14203 个公司年观测值）支持了我们的假设。这项研究揭示了企业集中客户群的阴暗面以及强化这种效应的情境因素，从而为客户集中研究和 RDT 文献增添了新的内容。它还标志着基于 ABV 预测的早期实证分析。

引用次数: 0

Managing deepfakes with artificial intelligence: Introducing the business privacy calculus 用人工智能管理深度伪造：商业隐私计算介绍

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-14 DOI: 10.1016/j.jbusres.2024.115010

Giuseppe Vecchietti , Gajendra Liyanaarachchi , Giampaolo Viglia

This paper explores the profound implications of artificial intelligence-driven deepfake technology. We introduce a novel business privacy calculus model by delving into the impact of deepfakes through a qualitative explanatory study involving twenty-seven bank managers from three global banks across nine countries. Building on psychological reactance and privacy calculus theories, the evidence shows how data integrity can mitigate deepfake threats, manage business risks, and ensure operational continuity. We propose an AI system architecture that operationalizes responsible AI practices aligned with the business privacy calculus framework. The study contributes to understanding deepfake threats and facilitates the development of a privacy-centric framework for AI governance to safeguard businesses, consumers, and all stakeholders more widely.

本文探讨了人工智能驱动的深度伪造技术的深远影响。我们介绍了一种新颖的商业隐私计算模型，通过一项定性解释性研究，深入探讨了深度伪造技术的影响，该研究涉及来自九个国家的三家全球性银行的二十七位银行经理。在心理反应和隐私计算理论的基础上，证据显示了数据完整性如何减轻深度伪造威胁、管理业务风险并确保业务连续性。我们提出了一种人工智能系统架构，可根据商业隐私计算框架实施负责任的人工智能实践。这项研究有助于理解深度伪造威胁，并促进以隐私为中心的人工智能治理框架的发展，从而更广泛地保护企业、消费者和所有利益相关者。

引用次数: 0

Retain, reactivate or acquire: Can nonprofits reliably use community profiles as an alternative to past donation data? 保留、重新激活或收购：非营利组织能否可靠地使用社区概况来替代过去的捐赠数据？

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-11 DOI: 10.1016/j.jbusres.2024.114997

Shameek Sinha , Sumit Malik , Vijay Mahajan , Frenkel ter Hofstede

Nonprofits face the challenge of low response rates to solicitations, leading to unachieved fundraising goals. They face difficulty in retaining active donors, reactivating lapsed donors, and acquiring prospective donors. The challenge often stems from the need for more reliable data for predicting the expected behavior of different groups of donors. Although nonprofits have reliable data relating to past donations from active donors, the data on lapsed donors is limited, and data on prospective donors is nonexistent. We propose that nonprofits can use community-clustered donor profiles to predict the expected donations. Our results validate that predictions based on “actual donation data” and “community donor profiles” are equivalent in accuracy. Drawing insights from the nonprofit marketing and social psychology literature, we suggest that nonprofits can reliably devise targeting strategies for active, lapsed, and prospective donors using community-clustered profiles. We test these predictions using a donation incidence model and conduct several robustness checks.

非营利组织面临着募捐响应率低的挑战，导致筹款目标无法实现。他们在留住活跃捐赠者、重新激活已流失的捐赠者以及获得潜在捐赠者方面面临困难。这一挑战往往源于需要更可靠的数据来预测不同捐赠者群体的预期行为。尽管非营利组织拥有关于活跃捐赠者过去捐赠情况的可靠数据，但关于失效捐赠者的数据却很有限，而关于潜在捐赠者的数据更是不存在。我们建议非营利组织使用社区聚类的捐赠者资料来预测预期捐赠。我们的研究结果证明，基于 "实际捐赠数据 "和 "社区捐赠者资料 "的预测准确性相当。我们从非营利组织的市场营销和社会心理学文献中汲取灵感，认为非营利组织可以利用社区聚类特征为活跃捐赠者、过期捐赠者和潜在捐赠者制定可靠的目标策略。我们使用捐赠发生率模型检验了这些预测，并进行了若干稳健性检验。

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引用次数: 0

Liminality in customer experiences: The uncertain outcome of employing liminal spaces for customer escapism 顾客体验的极限性：利用边缘空间逃避顾客的不确定结果

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-10 DOI: 10.1016/j.jbusres.2024.115003

Jonas Holmqvist, Frédéric Ponsignon

Liminality is a key concept for understanding escapism, which typically occurs in liminal spaces. However, while escapism in customer experiences has been widely studied, little research examines liminality. Extant research mainly focuses on escapism as a positive outcome, yet liminality concept in its original conceptualization is ambiguous and uncertain and may also result in negative experiences. This is the research gap this paper addresses; through an in-depth study at a luxury brand’s experience center, our findings shed light on how the use of liminal spaces may result in positive or negative experiences. Challenging the focus of the dominant literature on positive experiences, we recognize that liminality can lead to positive outcomes but contribute to the experience literature by first showing how employing liminal spaces can backfire, then analyzing the factors explaining how and when liminality can lead to negative outcomes, and finally identifying how service providers can limit this risk.

边缘性是理解逃避现实的一个关键概念，逃避现实通常发生在边缘空间。然而，尽管对顾客体验中的逃避现实现象进行了广泛的研究，但很少有研究对边缘性进行探讨。现有研究主要关注作为积极结果的逃避现实，然而边缘性概念在其最初的概念化中是模糊和不确定的，也可能导致负面体验。这正是本文所要解决的研究空白；通过对一个奢侈品牌体验中心的深入研究，我们的发现揭示了边缘空间的使用如何可能带来积极或消极的体验。我们挑战了主流文献对积极体验的关注，认识到边缘性可以带来积极的结果，但通过首先展示使用边缘空间如何会适得其反，然后分析解释边缘性如何以及何时会导致消极结果的因素，最后确定服务提供商如何限制这种风险，从而为体验文献做出贡献。

引用次数: 0

Team structural control and team resilience: An empirical study of creative project-based teams 团队结构控制与团队复原力：基于项目的创意团队实证研究

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-09 DOI: 10.1016/j.jbusres.2024.115002

Aleksandra Klein

Given the turbulent business environment and the prevalence of project-team-based work structures, ensuring team resilience becomes necessary for contemporary organizations to overcome adversity and eventually succeed. Existing research suggests that structural team design is important for effective teamwork, but little is known about how it is associated with team resilience. Similarly, there is a lack of empirical evidence on how team resilience is related to team performance. Based on existing literature on teams, resilience, and organizational design and on multi-respondent survey data from 101 creative project-based advertising teams, this paper investigates how two team structural-control mechanisms – centralization and formalization – relate to team resilience, depending on team membership stability. To understand the further performance implications of team resilience, it uses the setting of creative teams to examine how team resilience is associated with team creativity. In the end, implications for research and practice are derived.

鉴于动荡的商业环境和以项目团队为基础的工作结构的盛行，确保团队的复原力成为当代组织克服逆境并最终取得成功的必要条件。现有研究表明，团队结构设计对于有效的团队合作非常重要，但对于团队结构设计与团队复原力之间的关系却知之甚少。同样，关于团队复原力与团队绩效的关系也缺乏实证证据。本文基于现有关于团队、复原力和组织设计的文献，以及来自 101 个基于项目的创意广告团队的多应答调查数据，研究了集中化和正规化这两种团队结构控制机制与团队复原力的关系，这取决于团队成员的稳定性。为了进一步了解团队复原力对绩效的影响，本文以创意团队为背景，研究了团队复原力与团队创造力之间的关系。最后，得出了对研究和实践的启示。

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Reacting to criticism: What motivates top leaders to respond substantively to negative social performance feedback? 对批评做出反应：是什么促使高层领导对负面社会绩效反馈做出实质性回应？

IF 10.5 1区管理学 Q1 BUSINESS

Journal of Business Research

Pub Date : 2024-10-09 DOI: 10.1016/j.jbusres.2024.115005

Myrto Chliova , Gabriella Cacciotti , Teemu Kautonen , Ignacio Pavez

The responses of organizations in situations of negative feedback from stakeholders are attracting increasing scholarly and societal attention. The literature has so far largely focused on situational factors that direct such responses, while calling for a more acute examination of individual factors. Anchored in Stakeholder Theory and Trait Activation Theory, this study examines how and to what extent prosocial motivation (a normative-oriented trait) and fear of failure (an instrumental-oriented trait) determine organizational leaders’ substantive responses to negative social performance feedback. We test our predictions on two waves of original survey data, including a conjoint experiment, on a sample of leaders of young organizations. Our findings contribute to literature and practice related to organizational responses to social performance feedback.

组织在利益相关者负面反馈情况下的反应越来越受到学术界和社会的关注。迄今为止，相关文献主要集中于引导此类反应的情境因素，同时呼吁对个体因素进行更深入的研究。本研究以利益相关者理论（Stakeholder Theory）和特质激活理论（Trait Activation Theory）为基础，探讨了亲社会动机（规范导向特质）和对失败的恐惧（工具导向特质）如何以及在多大程度上决定了组织领导者对负面社会绩效反馈的实质性反应。我们以年轻组织的领导者为样本，通过两波原始调查数据（包括联合实验）检验了我们的预测。我们的研究结果为有关组织对社会绩效反馈的反应的文献和实践做出了贡献。

引用次数: 0

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