Pub Date : 2026-01-16DOI: 10.1016/j.pragma.2025.12.014
Xinyu Wang, Lingling Chang
Disclaimers have become a common pragmatic strategy for managing potential offense in social media interaction, yet their use in digitally mediated communication (DMC) has remained largely underexplored. This study examines the Chinese disclaimer wúyì màofàn [‘no offense’] + (X), dànshì [‘but’] + (Y), focusing on how it is used to balance implicitness, accountability, and face concerns in context-collapsed, massively polylogal interaction. Drawing on a corpus of 885 Weibo posts, the analysis identifies the disclaimer as a dual marker that indexes both offense-mitigating and offense-intensifying tendencies, depending largely on the alignment between its polite framing and the subsequent act. Typically, it modifies low-to mid-level face-threatening acts such as teasing, criticizing, or complaining, while in fewer cases it frames overtly insulting or ironic remarks displaying features of mock politeness. The disclaimer also occasionally precedes rapport-maintaining acts such as complimenting, revealing posters' heightened metapragmatic awareness of offense risk when addressing imagined audiences. Overall, the study advances understanding of how disclaimers operate as reflexive stance-design resources in public, polylogal online communication.
{"title":"Anticipating offense and managing risks: Understanding the disclaimer wúyì màofàn...dànshì... [‘no offense, but ...’] in Chinese social media","authors":"Xinyu Wang, Lingling Chang","doi":"10.1016/j.pragma.2025.12.014","DOIUrl":"10.1016/j.pragma.2025.12.014","url":null,"abstract":"<div><div>Disclaimers have become a common pragmatic strategy for managing potential offense in social media interaction, yet their use in digitally mediated communication (DMC) has remained largely underexplored. This study examines the Chinese disclaimer <em>wúyì màofàn [‘no offense’] + (X), dànshì [‘but’] + (Y)</em>, focusing on how it is used to balance implicitness, accountability, and face concerns in context-collapsed, massively polylogal interaction. Drawing on a corpus of 885 Weibo posts, the analysis identifies the disclaimer as a dual marker that indexes both offense-mitigating and offense-intensifying tendencies, depending largely on the alignment between its polite framing and the subsequent act. Typically, it modifies low-to mid-level face-threatening acts such as teasing, criticizing, or complaining, while in fewer cases it frames overtly insulting or ironic remarks displaying features of mock politeness. The disclaimer also occasionally precedes rapport-maintaining acts such as complimenting, revealing posters' heightened metapragmatic awareness of offense risk when addressing imagined audiences. Overall, the study advances understanding of how disclaimers operate as reflexive stance-design resources in public, polylogal online communication.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"254 ","pages":"Pages 34-44"},"PeriodicalIF":1.7,"publicationDate":"2026-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145981648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-16DOI: 10.1016/j.pragma.2025.12.016
Nima Mussavifard
Human communication possesses far more expressive power than any other communicative system in nature. In pragmatic theory, this flexibility is attributed to ostensive communication. Nonetheless, there is no consensus on the defining features of this system. Here, I offer an account of ostensive communication that avoids the cognitive demands associated with alternative approaches. These approaches (e.g., Griceanism) are committed to specific proximate, mechanistic formulations (e.g., metarepresentations), which render comparative and developmental research cumbersome. Instead, I propose that we define ostension using ultimate, functional terms that clearly specify the adaptive problem. In this definition, ostension involves the function of markingNN, i.e., flexibly marking entities (e.g., objects and actions) as communicative. This ability permits humans to produce novel communicative means open-endedly and to establish communication channels. Moreover, the markingNN function could be implemented through both purely inferential processes and simple code-based signals. Therefore, its presence in infancy is less controversial.
{"title":"Ostensive marking as a distinctive feature of human communication","authors":"Nima Mussavifard","doi":"10.1016/j.pragma.2025.12.016","DOIUrl":"10.1016/j.pragma.2025.12.016","url":null,"abstract":"<div><div>Human communication possesses far more expressive power than any other communicative system in nature. In pragmatic theory, this flexibility is attributed to ostensive communication. Nonetheless, there is no consensus on the defining features of this system. Here, I offer an account of ostensive communication that avoids the cognitive demands associated with alternative approaches. These approaches (e.g., Griceanism) are committed to specific proximate, mechanistic formulations (e.g., metarepresentations), which render comparative and developmental research cumbersome. Instead, I propose that we define ostension using ultimate, functional terms that clearly specify the adaptive problem. In this definition, ostension involves the function of marking<sub>NN</sub>, i.e., flexibly marking entities (e.g., objects and actions) as communicative. This ability permits humans to produce novel communicative means open-endedly and to establish communication channels. Moreover, the marking<sub>NN</sub> function could be implemented through both purely inferential processes and simple code-based signals. Therefore, its presence in infancy is less controversial.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"254 ","pages":"Pages 20-33"},"PeriodicalIF":1.7,"publicationDate":"2026-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145981650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-12DOI: 10.1016/j.pragma.2025.12.010
Sergei Sikorskii, María Luisa Carrió-Pastor
This study applies Appraisal Theory to analyze evaluative patterns in digital political impoliteness, examining how systematic deployment of Judgment and Graduation resources functions as a form of pragmatic exclusion in hostile replies to Spanish politician Isabel Diaz Ayuso on X (formerly Twitter). Through manual annotation of 498 Spanish-language hostile replies collected between April and May 2025, we coded for five Judgment categories (Capacity, Tenacity, Normality, Veracity, Propriety) and intensification mechanisms (Force, Focus). Results reveal that Social Sanction judgments, such as Propriety- (63.5 %) and Veracity- (20.4 %), sharply outweigh Social Esteem evaluations, indicating a focus on moral delegitimization over competence critique.
Intensification was present in 70.1 % of replies, realized through typography, repetition, irony, and emoji. Notably, 29.5 % of replies contained gendered language, disproportionately associated with Propriety- and Normality-judgments (χ2 = 52.85, p < 0.000001), suggesting gendered language disproportionately co-occurs with moral and behavioral judgments. Eleven recurrent impoliteness strategies were identified, often combining multiple negative evaluations with multimodal amplification. This case study introduces the concept of evaluative gatekeeping to describe how hostile replies may use neutral-seeming assessment to challenge political legitimacy in gendered terms. These findings suggest that digital hostility toward female political figures may center on moral judgment rather than policy critique, raising implications for pragmatic exclusion and gendered participation in online political discourse.
{"title":"Appraising impoliteness on X: A case study of Isabel Díaz Ayuso","authors":"Sergei Sikorskii, María Luisa Carrió-Pastor","doi":"10.1016/j.pragma.2025.12.010","DOIUrl":"10.1016/j.pragma.2025.12.010","url":null,"abstract":"<div><div>This study applies Appraisal Theory to analyze evaluative patterns in digital political impoliteness, examining how systematic deployment of Judgment and Graduation resources functions as a form of pragmatic exclusion in hostile replies to Spanish politician Isabel Diaz Ayuso on X (formerly Twitter). Through manual annotation of 498 Spanish-language hostile replies collected between April and May 2025, we coded for five Judgment categories (Capacity, Tenacity, Normality, Veracity, Propriety) and intensification mechanisms (Force, Focus). Results reveal that Social Sanction judgments, such as Propriety- (63.5 %) and Veracity- (20.4 %), sharply outweigh Social Esteem evaluations, indicating a focus on moral delegitimization over competence critique.</div><div>Intensification was present in 70.1 % of replies, realized through typography, repetition, irony, and emoji. Notably, 29.5 % of replies contained gendered language, disproportionately associated with Propriety- and Normality-judgments (<em>χ</em><sup><em>2</em></sup> = 52.85, p < 0.000001), suggesting gendered language disproportionately co-occurs with moral and behavioral judgments. Eleven recurrent impoliteness strategies were identified, often combining multiple negative evaluations with multimodal amplification. This case study introduces the concept of <em>evaluative gatekeeping</em> to describe how hostile replies may use neutral-seeming assessment to challenge political legitimacy in gendered terms. These findings suggest that digital hostility toward female political figures may center on moral judgment rather than policy critique, raising implications for pragmatic exclusion and gendered participation in online political discourse.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"254 ","pages":"Pages 1-15"},"PeriodicalIF":1.7,"publicationDate":"2026-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145948069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nowadays, counselling is offered through various media, including chat, e-mail, and telephone. Across these media, counsellors strive to build a supportive relationship with their clients, while also upholding the service's institutional goals of providing information and advice. One resource for counsellors to achieve both outcomes is complimenting clients. While existing research highlights the contribution of compliments in various institutional settings for relational and interactional purposes, less is known about their use specifically within counselling contexts. This study aims to shed light on the use of compliments in counselling, zooming in on potential differences between chat and telephone counselling. We employed conversation analysis to examine counsellors' compliments in 57 chat logs and 40 recordings of telephone calls from a Dutch alcohol and drugs information service. Building on work showing that the affordances of different communication media shape the interactional unfolding of counselling sessions, we highlight how counsellors' deployment of compliments relates to such affordances, including medium-specific turn-taking systems and the (un)availability of paralinguistic resources. Our findings reveal that the affordances of chat enable counsellors to deliver specific types of compliments in a manner that does not interrupt the sequential progression of the session. Thus, we challenge the view that chat is less suitable for building a supportive relationship and therefore a less suitable medium for counselling.
{"title":"Compliments in telephone and chat counselling","authors":"Maartje Roodzant , Bogdana Humă , Wyke Stommel , Marie Rickert","doi":"10.1016/j.pragma.2025.12.009","DOIUrl":"10.1016/j.pragma.2025.12.009","url":null,"abstract":"<div><div>Nowadays, counselling is offered through various media, including chat, e-mail, and telephone. Across these media, counsellors strive to build a supportive relationship with their clients, while also upholding the service's institutional goals of providing information and advice. One resource for counsellors to achieve both outcomes is complimenting clients. While existing research highlights the contribution of compliments in various institutional settings for relational and interactional purposes, less is known about their use specifically within counselling contexts. This study aims to shed light on the use of compliments in counselling, zooming in on potential differences between chat and telephone counselling. We employed conversation analysis to examine counsellors' compliments in 57 chat logs and 40 recordings of telephone calls from a Dutch alcohol and drugs information service. Building on work showing that the affordances of different communication media shape the interactional unfolding of counselling sessions, we highlight how counsellors' deployment of compliments relates to such affordances, including medium-specific turn-taking systems and the (un)availability of paralinguistic resources. Our findings reveal that the affordances of chat enable counsellors to deliver specific types of compliments in a manner that does not interrupt the sequential progression of the session. Thus, we challenge the view that chat is less suitable for building a supportive relationship and therefore a less suitable medium for counselling.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"253 ","pages":"Pages 42-56"},"PeriodicalIF":1.7,"publicationDate":"2026-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145928115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-07DOI: 10.1016/j.pragma.2025.12.008
Devon Renfroe, Khaled Al Masaeed
This study investigates how speech styles in Korean are negotiated in real time in interactions between first (L1) and second language (L2) speakers. Responding to calls for work in L2 pragmatics to go beyond the use of DCTs and role plays, we report on data taken from elicited conversations in Korean and metapragmatic interviews with two L2 Korean speakers and three L1 Korean speakers. Drawing on interactional sociolinguistics (IS) (Gumperz, 1982), quantitative analysis of speech style distribution as well as line-by-line analysis of speech style shifts were utilized to examine how speakers orient to this potential conversational ‘trouble.’ Quantitative analysis of the interactions revealed marked quantitative differences between each pair and, particularly, each speaker's orientation to the interaction as either conversational facilitator or passive interactional participant. Line-by-line analysis of moments in which the L2 speakers shift into an informal speech style were analyzed and revealed three strategies employed by both L1 and L2 speakers: (1) self-initiated self-repair, (2) metapragmatic commentary, and (3) style mirroring. As the number of Korean language learners continues to increase (Lusin et al., 2023), this study provides a timely perspective on not only what L2 Korean speakers know about Korean speech styles, but what actually happens in L1-L2 interactions.
本研究探讨了在第一语言(L1)和第二语言(L2)使用者之间的实时互动中,韩语的语言风格是如何协商的。为了响应第二语言语用学研究超越dct和角色扮演的呼声,我们报告了从引出的韩语对话和对两名第二语言韩语使用者和三名第一语言韩语使用者的元语用访谈中获取的数据。利用互动社会语言学(IS) (Gumperz, 1982),对语言风格分布的定量分析以及对语言风格变化的逐行分析被用来研究说话者如何适应这种潜在的会话“麻烦”。“对互动的定量分析揭示了每一对之间显著的数量差异,特别是每个说话者对互动的取向,无论是作为对话促进者还是被动的互动参与者。”对二语说话者转变为非正式语言风格的时刻进行逐行分析,揭示了二语和母语说话者采用的三种策略:(1)自我发起的自我修复,(2)元语用评论,(3)风格镜像。随着韩语学习者的数量不断增加(Lusin et al., 2023),这项研究不仅及时地揭示了第二语言韩语使用者对韩语语言风格的了解,而且还揭示了在L2 -L2互动中实际发生了什么。
{"title":"Style shifts into an informal speech style in L1-L2 Korean interactions","authors":"Devon Renfroe, Khaled Al Masaeed","doi":"10.1016/j.pragma.2025.12.008","DOIUrl":"10.1016/j.pragma.2025.12.008","url":null,"abstract":"<div><div>This study investigates how speech styles in Korean are negotiated in real time in interactions between first (L1) and second language (L2) speakers. Responding to calls for work in L2 pragmatics to go beyond the use of DCTs and role plays, we report on data taken from elicited conversations in Korean and metapragmatic interviews with two L2 Korean speakers and three L1 Korean speakers. Drawing on interactional sociolinguistics (IS) (Gumperz, 1982), quantitative analysis of speech style distribution as well as line-by-line analysis of speech style shifts were utilized to examine how speakers orient to this potential conversational ‘trouble.’ Quantitative analysis of the interactions revealed marked quantitative differences between each pair and, particularly, each speaker's orientation to the interaction as either conversational facilitator or passive interactional participant. Line-by-line analysis of moments in which the L2 speakers shift into an informal speech style were analyzed and revealed three strategies employed by both L1 and L2 speakers: (1) self-initiated self-repair, (2) metapragmatic commentary, and (3) style mirroring. As the number of Korean language learners continues to increase (Lusin et al., 2023), this study provides a timely perspective on not only what L2 Korean speakers know <em>about</em> Korean speech styles, but what actually happens in L1-L2 interactions.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"253 ","pages":"Pages 27-41"},"PeriodicalIF":1.7,"publicationDate":"2026-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145928114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-06DOI: 10.1016/j.pragma.2025.12.005
Marina Terkourafi
In its most inclusive, "social meaning" is an umbrella term for inferences about the speaker, irrespective of how these inferences arise, are represented, or change over time/place. However, once these differences are heeded, what various authors have called "social meaning" turns out to share little beyond this general definition. An important difference stems from the observation that, while for Labov truth-conditional equivalence provided the opportunity for social meaning to arise, in experimental pragmatic accounts it is the difference in truth-conditional content that enables it. Consequently, the two types of social meaning are: a) represented differently (indexically vs. propositionally), b) constituted differently (via association/enregisterment vs. by Gricean inference), and c) differ in their arbitrariness or alienability, with the latter remaining stable across time/place, such that they cannot result in language change. Yet, in both cases, there are at least two competing variants and it is the use of one rather than the other that generates social meaning for the hearer capable of identifying the relevant alternatives. However, even this expanded view of social meaning fails to account for social meaning generated in the absence of any alternatives, when expressions devoid of denotational meaning perform a socially binding function for their users. To take in also these cases of social meaning par excellence, where the sole meaning of an expression is its social one, I propose a conceptualization of social meaning as input and as output to the inferential process that allows us to capture its essentially performative, multi-modal, and hearer-dependent nature.
{"title":"The meanings of social meaning","authors":"Marina Terkourafi","doi":"10.1016/j.pragma.2025.12.005","DOIUrl":"10.1016/j.pragma.2025.12.005","url":null,"abstract":"<div><div>In its most inclusive, \"social meaning\" is an umbrella term for inferences about the speaker, irrespective of how these inferences arise, are represented, or change over time/place. However, once these differences are heeded, what various authors have called \"social meaning\" turns out to share little beyond this general definition. An important difference stems from the observation that, while for Labov truth-conditional equivalence provided the opportunity for social meaning to arise, in experimental pragmatic accounts it is the difference in truth-conditional content that enables it. Consequently, the two types of social meaning are: a) represented differently (indexically vs. propositionally), b) constituted differently (via association/enregisterment vs. by Gricean inference), and c) differ in their arbitrariness or alienability, with the latter remaining stable across time/place, such that they cannot result in language change. Yet, in both cases, there are at least two competing variants and it is the use of one rather than the other that generates social meaning for the hearer capable of identifying the relevant alternatives. However, even this expanded view of social meaning fails to account for social meaning generated in the absence of any alternatives, when expressions devoid of denotational meaning perform a socially binding function for their users. To take in also these cases of social meaning par excellence, where the sole meaning of an expression is its social one, I propose a conceptualization of social meaning as input and as output to the inferential process that allows us to capture its essentially performative, multi-modal, and hearer-dependent nature.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"253 ","pages":"Pages 16-26"},"PeriodicalIF":1.7,"publicationDate":"2026-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145928156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-05DOI: 10.1016/j.pragma.2025.12.007
Natalia Tyulina
This study examines messages on Russian Twitter posted during the first 18 months of the Russian war in Ukraine, analyzing them within the context of propaganda. Rather than assuming that propaganda aligns with one political side, we define one of its core attributes as discourse that seeks to change belief states through systematic cognitive shortcuts—simplified reasoning strategies that bypass critical intellectual evaluation. We adopt a comparative approach grounded in syntactic, lexical, and cognitive linguistic analysis, incorporating syntactic complexity metrics, lexical statistical measures, and cognitive frameworks from social psychology. Our findings indicate that pro-war rhetoric employs more obscure syntactic structures and appropriates lexical items originally used by opponents, effectively dehumanizing domestic dissenters, Ukrainians as a national group, and their allies. In contrast, anti-war discourse maintains directness and transparency, advocating for critical evaluation of information. The results suggest that pro-war narrative qualifies as propaganda, while anti-war narrative does not. Furthermore, the specific linguistic features we identify could aid in developing tools to detect and counter propaganda on social media, thereby enhancing societal resilience against dangerous narratives.
{"title":"Tweeting war and peace: Linguistic analysis of pro- and anti-war messages on Russian Twitter","authors":"Natalia Tyulina","doi":"10.1016/j.pragma.2025.12.007","DOIUrl":"10.1016/j.pragma.2025.12.007","url":null,"abstract":"<div><div>This study examines messages on Russian Twitter posted during the first 18 months of the Russian war in Ukraine, analyzing them within the context of propaganda. Rather than assuming that propaganda aligns with one political side, we define one of its core attributes as discourse that seeks to change belief states through systematic cognitive shortcuts—simplified reasoning strategies that bypass critical intellectual evaluation. We adopt a comparative approach grounded in syntactic, lexical, and cognitive linguistic analysis, incorporating syntactic complexity metrics, lexical statistical measures, and cognitive frameworks from social psychology. Our findings indicate that pro-war rhetoric employs more obscure syntactic structures and appropriates lexical items originally used by opponents, effectively dehumanizing domestic dissenters, Ukrainians as a national group, and their allies. In contrast, anti-war discourse maintains directness and transparency, advocating for critical evaluation of information. The results suggest that pro-war narrative qualifies as propaganda, while anti-war narrative does not. Furthermore, the specific linguistic features we identify could aid in developing tools to detect and counter propaganda on social media, thereby enhancing societal resilience against dangerous narratives.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"253 ","pages":"Pages 1-15"},"PeriodicalIF":1.7,"publicationDate":"2026-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145895819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-01DOI: 10.1016/j.pragma.2025.12.004
Tianhao Zhang
Using recorded phone calls between local residents and call-takers of various local institutions during the 2022 COVID-19 lockdown in Shanghai, China as my data, I apply conversation analysis and membership categorization analysis to examine the interactional phenomenon where the institutional call-taker, facing complaints surrounding the impact of COVID-19 from the caller, initiates a complaint and becomes a co-complainant with the caller against a third party – often the Shanghai government – that is proposed to have caused grievances to both participants. Institutional actors initiate their third-party complaints when the callers repeatedly refuse to affiliate with their attempts to shift responsibility or their proposed solutions. This shift from being the complainee to being a co-complainant is regularly accomplished through practices in which the institutional actor: 1) produces implicit counter-complaints; 2) categorize complainants and themselves as categorial co-members; and 3) highlights and upgrades their own grievances. The findings suggest that institutional actors can make relevant their non-institutional identities and go against institutional expectations to achieve the institutional task of directing blame away from their institutions.
{"title":"From complainees to co-complainants: Practices of institutional actors facing complaints","authors":"Tianhao Zhang","doi":"10.1016/j.pragma.2025.12.004","DOIUrl":"10.1016/j.pragma.2025.12.004","url":null,"abstract":"<div><div>Using recorded phone calls between local residents and call-takers of various local institutions during the 2022 COVID-19 lockdown in Shanghai, China as my data, I apply conversation analysis and membership categorization analysis to examine the interactional phenomenon where the institutional call-taker, facing complaints surrounding the impact of COVID-19 from the caller, initiates a complaint and becomes a co-complainant with the caller against a third party – often the Shanghai government – that is proposed to have caused grievances to both participants. Institutional actors initiate their third-party complaints when the callers repeatedly refuse to affiliate with their attempts to shift responsibility or their proposed solutions. This shift from being the complainee to being a co-complainant is regularly accomplished through practices in which the institutional actor: 1) produces implicit counter-complaints; 2) categorize complainants and themselves as categorial co-members; and 3) highlights and upgrades their own grievances. The findings suggest that institutional actors can make relevant their non-institutional identities and go against institutional expectations to achieve the institutional task of directing blame away from their institutions.</div></div>","PeriodicalId":16899,"journal":{"name":"Journal of Pragmatics","volume":"252 ","pages":"Pages 74-92"},"PeriodicalIF":1.7,"publicationDate":"2026-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145880834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}