The study aims to analyze the Airport Operation Control Center (AOCC) operational performance through interfunctional cooperation on the operational quality of I Gusti Ngurah Rai Airport in Bali. The airport facilities and infrastructures are considered inadequate when they are compared to the growth rate of air traffic. Ideally, the study wants to find out the effect of Airport Operation Control Center’s performance on airport operational service quality and the mediating role of interfunctional cooperation on airport operational service quality. The sample of 49 stakeholders and AOCC users at I Gusti Ngurah Rai Airport in Bali was used as the saturated sampling method and the data were analyzed using Structural Equation Model (SEM) with Smart PLS program. The results show that the operational performance has direct effect on interfunctional cooperation and airport operational service quality. Furthermore, the interfunctional cooperation is able to mediate the AOCC operational performance and the quality of airport operational services.
{"title":"Kolaborasi Interfungsional dan Kualitas Pelayanan Pusat Kontrol Operasi di Bandara I Gusti Ngurah Rai","authors":"Binsar Reynold, Ali Sodikin, Sandriana Marina, Salahudin Rafi, Erni Pratiwi Perwitasari, Yosi Pahala","doi":"10.54324/j.mtl.v10i2.1105","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i2.1105","url":null,"abstract":"The study aims to analyze the Airport Operation Control Center (AOCC) operational performance through interfunctional cooperation on the operational quality of I Gusti Ngurah Rai Airport in Bali. The airport facilities and infrastructures are considered inadequate when they are compared to the growth rate of air traffic. Ideally, the study wants to find out the effect of Airport Operation Control Center’s performance on airport operational service quality and the mediating role of interfunctional cooperation on airport operational service quality. The sample of 49 stakeholders and AOCC users at I Gusti Ngurah Rai Airport in Bali was used as the saturated sampling method and the data were analyzed using Structural Equation Model (SEM) with Smart PLS program. The results show that the operational performance has direct effect on interfunctional cooperation and airport operational service quality. Furthermore, the interfunctional cooperation is able to mediate the AOCC operational performance and the quality of airport operational services.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128704296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-06DOI: 10.54324/j.mtl.v10i2.1112
Titik Susilowati Apriliana, Nofrisel Nofrisel, Z. Abidin, Rully Indrawan, Atong Soekirman
The study aims to find out the contribution of distribution costs using Franko system and Cost Insurance Freight to sales volume mediated by the selling price in PT Minamas Plantations. Some of the problems in the research were the low level of efficiency to produce product volumes including Crude Palm Oil and the delay in loading or unloading using Cost Insurance Freight (CIF) distribution system resulted in demurrage costs. The statistical method used to test the hypothesis was Partial Least Square with Smart PLS-3 program. The sample was taken from 31 months data of distribution costs using Franko system and Cost Insurance Freight. The conclusion of the research is the Crude Palm Oil selling price is able to mediate the distribution costs using Franko system and CIF of its sales volume in PT Minamas Plantations. The key finding, based on the statistical results, shows that the biggest influence is the distribution cost variable based on Cost Insurance Freight system.
{"title":"Biaya Distribusi Logistik dan Volume Penjualan pada Perusahaan Perkebunan Crude Palm Oil di Indonesia","authors":"Titik Susilowati Apriliana, Nofrisel Nofrisel, Z. Abidin, Rully Indrawan, Atong Soekirman","doi":"10.54324/j.mtl.v10i2.1112","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i2.1112","url":null,"abstract":" The study aims to find out the contribution of distribution costs using Franko system and Cost Insurance Freight to sales volume mediated by the selling price in PT Minamas Plantations. Some of the problems in the research were the low level of efficiency to produce product volumes including Crude Palm Oil and the delay in loading or unloading using Cost Insurance Freight (CIF) distribution system resulted in demurrage costs. The statistical method used to test the hypothesis was Partial Least Square with Smart PLS-3 program. The sample was taken from 31 months data of distribution costs using Franko system and Cost Insurance Freight. The conclusion of the research is the Crude Palm Oil selling price is able to mediate the distribution costs using Franko system and CIF of its sales volume in PT Minamas Plantations. The key finding, based on the statistical results, shows that the biggest influence is the distribution cost variable based on Cost Insurance Freight system.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121923816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-06DOI: 10.54324/j.mtl.v10i2.1097
Lisva Monang Hutabarat, Mudjiardjo Mudjiardjo, Sita Aniisah Sholihah, Nofrisel Nofrisel, Oni Yudo Sundoro
Tujuan penelitian ini untuk mengetahui seberapa besar kontribusi langsung dan tidak langsung pengendalian persediaan dan lead time pengiriman terhadap kualitas pelayanan serta dampaknya pada kinerja karyawan perusahaan PT. Jakarta Notebook. Permasalahan utama dalam penelitian ini yaitu pengendalian persediaan barang di gudang belum optimal karena tidak cepat dan tepat sehingga sering terjadi out of stock dan Re Order saat konsumen melakukan pemesanan, selain itu sering terjadi keterlambatan pengiriman barang kepada konsumen sehingga berdampak pada kualitas pelayanan konsumen. Metode penelitian yang digunakan adalah metode penelitian kuantitatif. Penelitian ini mengambil karyawan PT Jakarta Notebook bagian operasional gudang sebagai sampel jenuh dengan 36 responden. Pengambilan data dilakukan dengan penyebaran kuesioner secara langsung, kemudian analisis data menggunakan Smart Partial Least Square. Hasil penelitian menunjukkan bahwa pengendalian persediaan dan lead time secara parsial berkontribusi terhadap kualitas pelayanan dan kinerja karyawan. Kualitas pelayanan berkontribusi terhadap kinerja karyawan, kualitas pelayanan juga dapat memediasi kontribusi pengendalian persediaan terhadap kinerja karyawan, namun kualitas pelayanan belum mampu memediasi kontribusi lead time terhadap kinerja karyawan bagian operasional gudang PT Jakarta Notebook
本研究的目的是确定库存控制和交货时间的直接和间接贡献对服务质量及其对员工绩效的影响。这项研究的主要问题是，控制仓库物资供应并不是最理想的，因为它既不迅速又不精确，因此在消费者下单时经常发生存货损失和重新订购，而且向消费者发货经常延迟，从而影响消费者服务的质量。使用的研究方法是定量研究方法。本研究将PT Jakarta lab员工作为一个36人的饱和样本，作为一个营业部。数据检索是通过直接的问卷调查来进行的，然后使用智能部分方块来分析数据。研究结果表明，部分时间控制和控制控制有助于员工的服务质量和表现。服务质量有助于员工表现，服务质量也可以培养对员工绩效的供应控制贡献，但服务质量还不能培养对PT Jakarta存储单元运营部门工作人员绩效的及时贡献
{"title":"Kualitas Pelayanan dan Kinerja Karyawan Pada Perusahaan Online Store di Jakarta","authors":"Lisva Monang Hutabarat, Mudjiardjo Mudjiardjo, Sita Aniisah Sholihah, Nofrisel Nofrisel, Oni Yudo Sundoro","doi":"10.54324/j.mtl.v10i2.1097","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i2.1097","url":null,"abstract":"Tujuan penelitian ini untuk mengetahui seberapa besar kontribusi langsung dan tidak langsung pengendalian persediaan dan lead time pengiriman terhadap kualitas pelayanan serta dampaknya pada kinerja karyawan perusahaan PT. Jakarta Notebook. Permasalahan utama dalam penelitian ini yaitu pengendalian persediaan barang di gudang belum optimal karena tidak cepat dan tepat sehingga sering terjadi out of stock dan Re Order saat konsumen melakukan pemesanan, selain itu sering terjadi keterlambatan pengiriman barang kepada konsumen sehingga berdampak pada kualitas pelayanan konsumen. Metode penelitian yang digunakan adalah metode penelitian kuantitatif. Penelitian ini mengambil karyawan PT Jakarta Notebook bagian operasional gudang sebagai sampel jenuh dengan 36 responden. Pengambilan data dilakukan dengan penyebaran kuesioner secara langsung, kemudian analisis data menggunakan Smart Partial Least Square. Hasil penelitian menunjukkan bahwa pengendalian persediaan dan lead time secara parsial berkontribusi terhadap kualitas pelayanan dan kinerja karyawan. Kualitas pelayanan berkontribusi terhadap kinerja karyawan, kualitas pelayanan juga dapat memediasi kontribusi pengendalian persediaan terhadap kinerja karyawan, namun kualitas pelayanan belum mampu memediasi kontribusi lead time terhadap kinerja karyawan bagian operasional gudang PT Jakarta Notebook","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132647533","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-06DOI: 10.54324/j.mtl.v10i2.1171
J. Johnson, Jeffrey Jeffrey, Jenniver Laurence, E. Simorangkir
The maritime supply chain becomes the key factor in trade globalization especially when the pandemic hit; the maritime supply chain was interrupted and caused instability of supply and demand around the world. The pandemic crisis forced the maritime supply chain stakeholders to adopt and implement technologies to give fast and precise services that could reach remote areas. This article reviews several conducted research before and within the pandemic about the challenges and actions of digitalization transformation in the maritime supply chain. The result shows that almost all the research articles reviewed state the importance of digital transformation as the solution of the maritime supply chain interruption due to pandemic that started from the fast and on time exchanged and integrated information to automation of moving goods in the supply chain work processes. Businessmen and the government have the same conclusion that digitalization is an integral part of any solution taken.
{"title":"Reformasi Digitalisasi Rantai Pasok Maritim Pasca Covid-19","authors":"J. Johnson, Jeffrey Jeffrey, Jenniver Laurence, E. Simorangkir","doi":"10.54324/j.mtl.v10i2.1171","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i2.1171","url":null,"abstract":"The maritime supply chain becomes the key factor in trade globalization especially when the pandemic hit; the maritime supply chain was interrupted and caused instability of supply and demand around the world. The pandemic crisis forced the maritime supply chain stakeholders to adopt and implement technologies to give fast and precise services that could reach remote areas. This article reviews several conducted research before and within the pandemic about the challenges and actions of digitalization transformation in the maritime supply chain. The result shows that almost all the research articles reviewed state the importance of digital transformation as the solution of the maritime supply chain interruption due to pandemic that started from the fast and on time exchanged and integrated information to automation of moving goods in the supply chain work processes. Businessmen and the government have the same conclusion that digitalization is an integral part of any solution taken.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115536701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-06DOI: 10.54324/j.mtl.v10i2.1135
Faisyal Syayuti, M. Thamrin, Suharto Abdul Majid, Sarinah Sihombing, Esti Liana
The study aims to find out the effect of loading and unloading workers’ performance and port facilities on the terminal productivity and the port operational’s performance in Tanjung Priok Port. The problems of the study are the low productivity of loading and unloading performance in the port, the lack of main facilities and supporting equipments could decrease the loading and unloading performance and unorganized service performance in the port. The research method used path analysis with Structural Equation Modeling using Smart PLS. The 152 samples were taken from Tanjung Priok Port service users. It is concluded that directly and indirectly there is a significant positive effect on the performance of the loading and unloading workforce and port facilities on terminal productivity and the impact on port operational performance in Tanjung Priok Port.
{"title":"Produktivitas Terminal dan Kinerja Operasional di Pelabuhan Tanjung Priok","authors":"Faisyal Syayuti, M. Thamrin, Suharto Abdul Majid, Sarinah Sihombing, Esti Liana","doi":"10.54324/j.mtl.v10i2.1135","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i2.1135","url":null,"abstract":"The study aims to find out the effect of loading and unloading workers’ performance and port facilities on the terminal productivity and the port operational’s performance in Tanjung Priok Port. The problems of the study are the low productivity of loading and unloading performance in the port, the lack of main facilities and supporting equipments could decrease the loading and unloading performance and unorganized service performance in the port. The research method used path analysis with Structural Equation Modeling using Smart PLS. The 152 samples were taken from Tanjung Priok Port service users. It is concluded that directly and indirectly there is a significant positive effect on the performance of the loading and unloading workforce and port facilities on terminal productivity and the impact on port operational performance in Tanjung Priok Port.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132657712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-06DOI: 10.54324/j.mtl.v10i2.1070
Charlene Cleopatra Tanasale, Soemino Eko Saputro, S. Solikin, S. Saptana, Febriyanti Febriyanti, Siti Maemunah
The aim of the research is to identify the factors that influence the satisfaction level of the Hunimua (South Maluku, Indonesia) crossing port service users. The study analyzes service performance on the level of service user’s satisfaction and customers’ loyalty at Hunimua ferry port. The study wants to find out the safety and security procedure in crossing transportation. The government stipulates minimum service standards for crossing transportation through Ministerial Regulations. The method used was Quantitative approach with a total sample of 100 passenger population at Hunimua ferry port after calculated using Slovin formula. The research used Path Analysis method. The results of the study indicate that the service performance has a positive and significant effect on customers’ satisfaction and loyalty by maintaining the quality service performance to meet the customers’ satisfaction. Customers’ interests have positive and significant effect on customers’ satisfaction and loyalty. Quality influences customers’ satisfaction and loyalty that could be traced from employees’ time to respond to customers appropriately, a sense of security during contact with staff, patience, company attention and understand the customers’ need. The variable of customers’ satisfaction could mediate the service performance and customers’ interest in customers’ loyalty.
{"title":"Customers Satisfaction of Port Services Hunimua Central Maluku","authors":"Charlene Cleopatra Tanasale, Soemino Eko Saputro, S. Solikin, S. Saptana, Febriyanti Febriyanti, Siti Maemunah","doi":"10.54324/j.mtl.v10i2.1070","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i2.1070","url":null,"abstract":"The aim of the research is to identify the factors that influence the satisfaction level of the Hunimua (South Maluku, Indonesia) crossing port service users. The study analyzes service performance on the level of service user’s satisfaction and customers’ loyalty at Hunimua ferry port. The study wants to find out the safety and security procedure in crossing transportation. The government stipulates minimum service standards for crossing transportation through Ministerial Regulations. The method used was Quantitative approach with a total sample of 100 passenger population at Hunimua ferry port after calculated using Slovin formula. The research used Path Analysis method. The results of the study indicate that the service performance has a positive and significant effect on customers’ satisfaction and loyalty by maintaining the quality service performance to meet the customers’ satisfaction. Customers’ interests have positive and significant effect on customers’ satisfaction and loyalty. Quality influences customers’ satisfaction and loyalty that could be traced from employees’ time to respond to customers appropriately, a sense of security during contact with staff, patience, company attention and understand the customers’ need. The variable of customers’ satisfaction could mediate the service performance and customers’ interest in customers’ loyalty.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130764379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-06DOI: 10.54324/j.mtl.v10i2.1137
Siti Maemunah, Ade Irfani Nugraha Damanik, Agus Yuliyanto, Honny Fiva Akira Sembiring, S. Sugiyanto, E. B. Setiawan
The study aims to determine the relationship between price, service quality, customers’ satisfaction, and competitiveness on ship agency services and their impact on PT. Maritel Bahtera Abadi Marunda as mediated by the ship agency services. A sample of 100 respondents from PT. Maritel Bahtera Abadi Marunda, consists of company’s competitors and consumers of the Ship Agency Sector, was taken from the primary data using Quantitative method with Explanatory research design. The correlation coefficient analysis method, path analysis tests, and hypothesis testing were used to test instrument and classical assumption testing. The findings show a relationship between price, service quality, customers’ satisfaction, and competitiveness between ship agency services in PT. Maritel Bahtera Abadi Marunda. The practical implications provide direction for adopting the impact of price and service quality in increasing the competitiveness of ship agency services and consumers’ behavior.
{"title":"Price Competitiveness and Service Quality Have an Impact on Ship Agency Contributions","authors":"Siti Maemunah, Ade Irfani Nugraha Damanik, Agus Yuliyanto, Honny Fiva Akira Sembiring, S. Sugiyanto, E. B. Setiawan","doi":"10.54324/j.mtl.v10i2.1137","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i2.1137","url":null,"abstract":"The study aims to determine the relationship between price, service quality, customers’ satisfaction, and competitiveness on ship agency services and their impact on PT. Maritel Bahtera Abadi Marunda as mediated by the ship agency services. A sample of 100 respondents from PT. Maritel Bahtera Abadi Marunda, consists of company’s competitors and consumers of the Ship Agency Sector, was taken from the primary data using Quantitative method with Explanatory research design. The correlation coefficient analysis method, path analysis tests, and hypothesis testing were used to test instrument and classical assumption testing. The findings show a relationship between price, service quality, customers’ satisfaction, and competitiveness between ship agency services in PT. Maritel Bahtera Abadi Marunda. The practical implications provide direction for adopting the impact of price and service quality in increasing the competitiveness of ship agency services and consumers’ behavior.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123746368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study aims to determine the impact of the maintenance department and supporting facilities of PT. Pelita Air Service 2020 loyalty’s performance based on its customer’s satisfaction. The sample of 150 respondents from PT. Pelita Air Service’s Sikorsky S76 chartered Helicopter customers were obtained using quantitative descriptive method and purposive sampling using Slovin formula. SEM path analysis method and Smart Partial Least were used to test the validity and reliability of the data. Based on the findings, the performance of the Sikorsky S76 Helicopter’s maintenance department and chartered support facilities has a direct positive and significant impact on customer’s satisfaction and loyalty. The satisfaction factor has a direct positive and significant impact on customer’s loyalty. The customer’s satisfaction affects the performance of the maintenance department and the supporting facilities of the Sikorsky S76 chartered Helicopter at PT. Pelita Air Service 2020.
本研究旨在以客户满意度为基础，确定维修部及配套设施对PT. Pelita Air Service 2020忠诚度绩效的影响。样本来自PT. Pelita航空服务公司西科斯基S76包机客户的150名受访者，采用定量描述性方法，并使用Slovin公式进行目的抽样。采用SEM路径分析法和智能偏最小值法对数据的效度和信度进行检验。基于调查结果，西科斯基S76直升机的维修部门和特许支持设施的表现对客户满意度和忠诚度有直接的积极和显著的影响。满意度因素对顾客忠诚有直接的正向显著影响。客户的满意度影响着西科斯基S76租赁直升机在PT. Pelita Air Service 2020的维护部门和配套设施的性能。
{"title":"Customer’s Loyalty Parameters of Sikorsky S76 Chartered Helicopter","authors":"Arsya Nadira Syafiudin, Ika Utami Yulihapsari, Azmieti Kurnia Sinta, S. Rafi, Jermanto Setia Kurniawan, Theresye Yoanyta Octora","doi":"10.54324/j.mtl.v10i1.1067","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i1.1067","url":null,"abstract":"The study aims to determine the impact of the maintenance department and supporting facilities of PT. Pelita Air Service 2020 loyalty’s performance based on its customer’s satisfaction. The sample of 150 respondents from PT. Pelita Air Service’s Sikorsky S76 chartered Helicopter customers were obtained using quantitative descriptive method and purposive sampling using Slovin formula. SEM path analysis method and Smart Partial Least were used to test the validity and reliability of the data. Based on the findings, the performance of the Sikorsky S76 Helicopter’s maintenance department and chartered support facilities has a direct positive and significant impact on customer’s satisfaction and loyalty. The satisfaction factor has a direct positive and significant impact on customer’s loyalty. The customer’s satisfaction affects the performance of the maintenance department and the supporting facilities of the Sikorsky S76 chartered Helicopter at PT. Pelita Air Service 2020.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132023308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The objective of this research is to determine the priority suppliers in the repackaging division. The main problem is that there are no results of the assessment of the existing criteria, namely one criterion with other criteria is considered to be superior in selecting a vendor. This study uses the Analytical Hierarchy Process analysis tool. The results of this assessment are the supplier's performance to the company using the AHP method based on the right criteria, namely, Dynastyindo with very good results and World Expert with quite good results. The Dynastyndo vendor is classified as very good for March 2021, while the World Expert vendor can improve its performance further. The key findings are, the criteria that are considered most important at this time are price and both services. So that these two things can be focused which can then be seen in terms of which sub-criteria or indicators need to be repaired from vendors who have problems.Policy recommendations as a follow-up to research that still has limitations, it is necessary to carry out actual vendor assessments for all vendors that work with PT. DG Pack Wahana Multi Logsitk using actual data from the current month.
本研究的目的是确定优先供应商在再包装部门。主要问题是没有对现有标准进行评估的结果，即在选择供应商时认为一个标准与其他标准具有优越性。本研究采用层次分析法分析工具。这个评估的结果是供应商对公司的表现，使用AHP方法基于正确的标准，即dynastindo，结果很好，World Expert，结果相当好。Dynastyndo供应商在2021年3月被归类为非常好，而World Expert供应商可以进一步提高其性能。主要发现是，在这个时候被认为最重要的标准是价格和服务。所以这两件事可以集中在一起，然后可以从有问题的供应商那里看到哪些子标准或指标需要修复。政策建议作为研究的后续，仍然有局限性，有必要使用当月的实际数据，对与PT. DG Pack Wahana Multi Logsitk合作的所有供应商进行实际的供应商评估。
{"title":"Penunjukan Vendor Prioritas Dalam Penyediaan Karton Dangerous Goods Untuk Proses Re-Packing","authors":"Adik Moechlis, Lira Agusinta, Nofrisel Nofrisel, Edi Abdurachman, Dian Artanti Arubusman","doi":"10.54324/j.mtl.v10i1.1090","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i1.1090","url":null,"abstract":"The objective of this research is to determine the priority suppliers in the repackaging division. The main problem is that there are no results of the assessment of the existing criteria, namely one criterion with other criteria is considered to be superior in selecting a vendor. This study uses the Analytical Hierarchy Process analysis tool. The results of this assessment are the supplier's performance to the company using the AHP method based on the right criteria, namely, Dynastyindo with very good results and World Expert with quite good results. The Dynastyndo vendor is classified as very good for March 2021, while the World Expert vendor can improve its performance further. The key findings are, the criteria that are considered most important at this time are price and both services. So that these two things can be focused which can then be seen in terms of which sub-criteria or indicators need to be repaired from vendors who have problems.Policy recommendations as a follow-up to research that still has limitations, it is necessary to carry out actual vendor assessments for all vendors that work with PT. DG Pack Wahana Multi Logsitk using actual data from the current month.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131992710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-16DOI: 10.54324/j.mtl.v10i1.1075
Dimas Aulia Kalimantoro, W. Santosa, Triwulandari Sd
This study aims to analyze the effect of Total Quality Management, Total Productive Maintenance, Innovation Capability, Circular Economy, and Industry 4.0 on sustainability performance. Sustainability performance in this study is focused on implementing corporate sustainability in the economic, social, and environmental sectors. The data used in this research is primary data, which is data obtained directly from the field, which is the object of research. The research sample was selected using a purposive sampling method in order to obtain 10 companies engaged in the manufacturing industry located in DKI Jakarta with a total of 203 respondents. This study uses cross-sectional time, where data is collected only once for one month. The data analysis used in this study uses Structural Equation Modeling data processing, which is used to examine and justify a hypothesis that has been tested in previous studies. The results of the study show that total quality management, innovation capability, and industry 4.0 have a positive and significant effect on sustainability performance. Meanwhile, for the circular economy, it has a negative and significant effect on sustainability performance, while for total productive maintenance, it has no effect on sustainability performance in manufacturing industry companies in DKI Jakarta.
{"title":"Faktor-Faktor Operasional Sebagai Anteseden dari Kinerja Keberlanjutan pada Perusahaan Manufaktur","authors":"Dimas Aulia Kalimantoro, W. Santosa, Triwulandari Sd","doi":"10.54324/j.mtl.v10i1.1075","DOIUrl":"https://doi.org/10.54324/j.mtl.v10i1.1075","url":null,"abstract":"This study aims to analyze the effect of Total Quality Management, Total Productive Maintenance, Innovation Capability, Circular Economy, and Industry 4.0 on sustainability performance. Sustainability performance in this study is focused on implementing corporate sustainability in the economic, social, and environmental sectors. The data used in this research is primary data, which is data obtained directly from the field, which is the object of research. The research sample was selected using a purposive sampling method in order to obtain 10 companies engaged in the manufacturing industry located in DKI Jakarta with a total of 203 respondents. This study uses cross-sectional time, where data is collected only once for one month. The data analysis used in this study uses Structural Equation Modeling data processing, which is used to examine and justify a hypothesis that has been tested in previous studies. The results of the study show that total quality management, innovation capability, and industry 4.0 have a positive and significant effect on sustainability performance. Meanwhile, for the circular economy, it has a negative and significant effect on sustainability performance, while for total productive maintenance, it has no effect on sustainability performance in manufacturing industry companies in DKI Jakarta.","PeriodicalId":227253,"journal":{"name":"Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122748667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：