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Determinants of Online Purchase Intention Toward Life Insurance in Malaysia: Moderating Role of Trust 马来西亚在线寿险购买意愿的决定因素:信任的调节作用
Pub Date : 2023-08-29 DOI: 10.1177/22786821231189377
J. Hanaysha, Cheah Lee Chen, Noor Fareen Abdul Rahim, Yashar Salamzadeh, Lana Omar Hasouneh
This article focuses on examining the impact of web skills, perceived usefulness, subjective norms, perceived web security, and perceived ease of use on online purchase intention. It was also designed to verify the moderating effect of trust among them. Required data was gathered from customers of insurance companies in Malaysia via an online questionnaire. SmartPLS was used to conduct statistical analyses and verify research hypotheses. The findings showed that subjective norms, perceived usefulness, perceived ease of use, and perceived web security are positively associated with online purchase intention. However, the effect of web skills on online purchase intention was not supported. In other words, customers tend to purchase an online life insurance if they believe the process will be easy, safe, and convenient for them. The results also showed that trust moderates the association among subjective norms and intent to buy life insurance online.
这篇文章的重点是研究网络技能、感知有用性、主观规范、感知网络安全性和感知易用性对在线购买意愿的影响。本研究亦旨在验证信任的调节作用。所需的数据是通过在线问卷从马来西亚保险公司的客户那里收集的。使用SmartPLS进行统计分析并验证研究假设。研究发现,主观规范、感知有用性、感知易用性和感知网络安全性与在线购买意愿呈正相关。然而,网络技能对在线购买意愿的影响并没有得到支持。换句话说,如果客户认为在线购买人寿保险的过程对他们来说简单、安全、方便,他们就会倾向于购买在线人寿保险。结果还表明,信任调节了主观规范与在线购买寿险意愿之间的关系。
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引用次数: 0
A Comprehensive Review of E-service Quality and Comparative Study Between Online Pharmacies in India: 1mg and PharmEasy 印度网上药店的电子服务质量综合评价及比较研究:1mg和PharmEasy
Pub Date : 2023-08-21 DOI: 10.1177/22786821231177113
Ravi Kumar, Utkarsh Patil
E-pharmacies have become the latest trend all over the world, especially since the COVID-19 pandemic started in 2019. While buying online, along with the products/medicines in case of e-pharmacies, people also expect a user-friendly website, prompt and safe delivery, data and payment security, and convenient customer services. Hence, e-pharmacy organizations should satisfy all these factors to be the best in the market, enhance customer experience, and increase customer’s repurchasing intentions. The objective of this research is to compare the e-service quality between two of the top e-pharmacies in India—Tata 1mg and API Holdings Private Limited’s PharmEasy—using the e-service quality hierarchical model developed by Blut (2016). E-service quality is evaluated and compared using the following dimensions: website/application design, customer service, security/privacy, fulfillment, and overall e-service quality from the consumer’s perspective. Findings of the study reveal that there was no significant difference in the quality of dimensions—website design and customer service between 1mg and PharmEasy—while there is a significant difference in the quality of fulfillment, security/privacy, and overall e-service quality between 1mg and PharmEasy.
自2019年新冠肺炎疫情爆发以来,电子药店已成为世界各地的最新趋势。人们在网上购物时,除了电子药店的产品/药品外,还希望有一个人性化的网站,及时安全的送货,数据和支付安全,以及方便的客户服务。因此,电子药房组织应该满足所有这些因素,成为市场上最好的,提高客户体验,增加客户的再购买意愿。本研究的目的是使用Blut(2016)开发的电子服务质量层次模型,比较印度两家顶级电子药店塔塔1mg和API控股私人有限公司的pharmeasi之间的电子服务质量。电子服务质量是通过以下几个方面来评估和比较的:网站/应用程序设计、客户服务、安全/隐私、履行以及从消费者的角度来看的整体电子服务质量。研究结果显示,1mg和PharmEasy在网站设计和客户服务等维度的质量上没有显著差异,而在履行、安全/隐私和整体电子服务质量上,1mg和PharmEasy有显著差异。
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引用次数: 0
Nexus Between Employee Engagement and Job Performance: A Study of MSMEs in Ghana During COVID-19: The Moderating Roles of Job Demand and Job Resources 员工敬业度与工作绩效的关系:新冠肺炎期间加纳中小微企业的研究:工作需求和工作资源的调节作用
Pub Date : 2023-08-17 DOI: 10.1177/22786821231188026
Daniel Nkansah, Raymond Gyimah, Daniel Agyemfour-Agyemang Sarpong, James Kwasi Annan
Micro, small, and medium-sized enterprises (MSMEs) across the globe have been the major victims of the COVID-19 pandemic, which has plunged the business world into a crisis. However, employee engagement (EE) has been labeled as an essential nutrient that organizations need in order to survive in these turbulent times. This study was to investigate the effect of EE on employee performance during the COVID-19 pandemic and how job demands and job resources moderate this relationship. A sample size of 395 respondents were selected from a variety of MSMEs via a convenience sampling method. The study used a survey questionnaire approach as the main method for collecting primary data. The result of the correlation analysis showed that there was a significant relationship between EE and employee performance. It was revealed that job demands and job resources moderated the relationship between EE and employee performance. Finally, the result showed that job demands had an insignificant effect on EE, but job resources had a significant effect on EE. Thus, it can be concluded that, in the face of COVID-19, EE is a significant predictor of EP in the MSME sector.
全球中小微企业是新冠肺炎疫情的主要受害者,使企业界陷入危机。然而,员工敬业度(EE)已被视为组织在动荡时期生存所必需的营养物质。本研究旨在探讨2019冠状病毒病大流行期间情感表达对员工绩效的影响,以及工作需求和工作资源如何调节这种关系。通过方便抽样的方法,从不同的中小微企业中选取了395名受访者。本研究采用问卷调查法作为收集原始数据的主要方法。相关分析结果显示,情感表达与员工绩效之间存在显著的相关关系。研究发现,工作需求和工作资源对情感表达与员工绩效之间的关系具有调节作用。最后,研究结果显示,工作需求对情感表达的影响不显著,而工作资源对情感表达的影响显著。因此,可以得出结论,面对COVID-19,情感表达是中小微企业部门EP的重要预测因子。
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引用次数: 0
Relationship Between Bank-Specific Characteristics and Web-Based Disclosures of the Commercial Banks in India 银行特征与印度商业银行网络信息披露的关系
Pub Date : 2023-07-17 DOI: 10.1177/22786821231167632
Raminder Kaur Bhatia, Prabhnoor Singh
This article examines the extent of web utilization as a tool for the disclosure of corporate information on the website and exhibits the association between bank-specific attributes such as size, age, profitability, market discipline, listing status, leverage, foreign ownership, and type of sector in relation to the web disclosures of 87 public, private, and foreign sector Indian commercial banks. To achieve the objective, a checklist index of 143 items of information was developed. To examine the hypotheses of the study, a panel regression model was estimated on the data of 87 Indian commercial banks. Panel regression results indicate that size, market discipline (CAR), profitability, listing status, type of ownership, and type of sector have a significant relationship with the level of web disclosure, and banks are more likely to use the websites to disclose information. On the contrary, age, leverage, and market discipline (NPA) have insignificant relationship with the web-based disclosure level, and Indian banks have not shown any relationship with the disclosure score. The study will help the managers to meet the actual and potential informational needs of the investors; for the investor, it will help to assess investment decisions in a better way.
本文考察了网络作为在网站上披露公司信息的工具的使用程度,并展示了银行特定属性(如规模、年龄、盈利能力、市场纪律、上市状态、杠杆、外资所有权和部门类型)与87家印度公共、私营和外国部门商业银行的网络披露之间的关联。为实现这一目标,编制了143项资料的核对表索引。为了检验研究的假设,对87家印度商业银行的数据进行了面板回归模型估计。面板回归结果显示,银行规模、市场纪律(CAR)、盈利能力、上市状态、所有权类型和行业类型与网络披露水平存在显著关系,银行更倾向于利用网站进行信息披露。相反,年龄、杠杆率和市场纪律(NPA)与网络披露水平的关系不显著,印度银行与披露得分没有任何关系。研究将有助于管理者满足投资者的实际和潜在的信息需求;对于投资者来说,这将有助于更好地评估投资决策。
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引用次数: 0
Impact of Population, Trade Openness, and Foreign Investment on India’s Environment: An Empirical Evaluation of a STIRPAT Model 人口、贸易开放和外国投资对印度环境的影响:STIRPAT模型的实证评估
Pub Date : 2023-07-02 DOI: 10.1177/22786821231177121
R. Manocha
India is excelling in almost all parameters of economic development. However, India is experiencing economic development with a pinch of salt; massive climate and environmental changes are seen. As per Global Climate Risk Index 2021, India was ranked as the 7th worst climate hit country in the world. The present study is an attempt to empirically evaluate the impact of India’s economic growth, population, foreign investment, and trade openness on carbon emissions. The study adopts the STochastic Impacts by Regression on Population, Affluence and Technology (STIRPAT) framework augmented with the Environment Kuznet’s Curve (EKC) model with a time series data over the period 1971–2020. Results for unit root testing indicated the presence of mix stationarity for the variables, therefore, the autoregressive distributed lag approach was apt for capturing the long- and short-run dynamics. The results validated EKC for affluence and population. The outcome for FDI inflows and trade openness suggested the presence of pollution haven hypothesis for India. Policy initiatives toward green and sustainable production processes are suggested.
印度在经济发展的几乎所有方面都表现出色。然而,印度的经济发展并不尽如人意;气候和环境发生了巨大变化。根据2021年全球气候风险指数,印度被列为世界上受气候影响最严重的第七大国家。本研究试图实证评估印度经济增长、人口、外国投资和贸易开放对碳排放的影响。本研究采用人口、富裕和技术随机回归影响(STIRPAT)框架和环境库兹涅特曲线(EKC)模型,采用1971-2020年的时间序列数据。单位根检验的结果表明变量存在混合平稳性,因此,自回归分布滞后方法适合于捕获长期和短期动态。结果验证了EKC对富裕程度和人口的影响。FDI流入和贸易开放度的结果表明,印度存在污染避风港假说。提出了绿色和可持续生产过程的政策倡议。
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引用次数: 0
Impact of COVID-induced Stressors on Job Performance of Medical Representatives: Evaluation of Mediating Role of Job Stress 新冠肺炎应激源对医务代表工作绩效的影响:工作压力的中介作用评价
Pub Date : 2023-06-11 DOI: 10.1177/22786821231166755
Zahida Ilyas, Sheikh Basharul Islam, M. Siddiqi
The COVID-19 pandemic, as a global health emergency, is likely to have major public health consequences. Fear and anxiety have been among the most typical psychological reactions within the community. Thus, the purpose of this study is to examine the influence of distress, fear of COVID-19, and work overload on job stress and job performance of medical representatives. The sample of the current study consisted of 260 medical representatives working in the Union Territory of Jammu and Kashmir. A web-based cross-sectional survey design was used to gather data from respondents. Data analysis and hypotheses testing were performed by applying partial least square structural equation modeling. Distress, work overload, and job stress were found to have a significant negative impact on the job performance of medical representatives. The direct effect of fear of COVID-19 on job performance was shown to be statistically insignificant. However, fear of COVID-19 significantly affected job performance through job stress.
2019冠状病毒病大流行作为全球突发卫生事件,可能会产生重大公共卫生后果。恐惧和焦虑是社区中最典型的心理反应。因此,本研究的目的是检验焦虑、COVID-19恐惧和工作过载对医务代表工作压力和工作绩效的影响。本研究的样本包括在查谟和克什米尔联邦领土工作的260名医疗代表。采用基于网络的横断面调查设计来收集受访者的数据。采用偏最小二乘结构方程模型进行数据分析和假设检验。苦恼、工作负荷和工作压力对医务代表的工作绩效有显著的负向影响。对COVID-19的恐惧对工作绩效的直接影响在统计上不显著。然而,对新冠病毒的恐惧会通过工作压力显著影响工作绩效。
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引用次数: 1
The Implications of Corporate Governance on the Working Capital Efficiency of Manufacturing Companies: Evidence from Emerging Market 公司治理对制造业企业营运资金效率的影响:来自新兴市场的证据
Pub Date : 2023-06-11 DOI: 10.1177/22786821231166789
Ishfaq Gulzar, S. I. Haque
This article aims to evaluate the connection between corporate governance and working capital efficiency of manufacturing companies in India by providing evidence on the composition of board and its leadership structure on working capital efficiency. This article covers the top companies listed on the Bombay Stock Exchange (BSE) from 2014 to 2019 (498 firm–year observations). The study utilizes panel econometric methodology based on Generalized Least Squares (GLS) to check the interplay between corporate governance and working capital efficiency. The empirical results produce that audit committee meetings are very effective in the efficient management of working capital. Surprisingly, the authors found that CEO duality does have a significant impact on working capital efficiency. Overall, the findings highlight that corporate governance is an effective tool for monitoring working capital efficiently. The conclusion of this study may be utilized to offer management information if their working capital decisions are efficient or not and how they could increase the scope of their working capital decisions in light of corporate governance.
本文旨在通过提供董事会组成及其对营运资金效率的领导结构的证据来评估印度制造业公司治理与营运资金效率之间的联系。本文涵盖了2014年至2019年在孟买证券交易所(BSE)上市的顶级公司(498家公司年度观察)。本研究采用基于广义最小二乘(GLS)的面板计量经济学方法来检验公司治理与营运资金效率之间的相互作用。实证结果表明,审计委员会会议对营运资金的高效管理是非常有效的。令人惊讶的是,作者发现CEO的二元性确实对营运资本效率有显著影响。总体而言,研究结果强调公司治理是有效监控营运资金的有效工具。本研究的结论可以用来提供管理信息,如果他们的营运资金决策是否有效,以及他们如何在公司治理的基础上增加营运资金决策的范围。
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引用次数: 0
Consumer Purchase Intention and Behavior Toward Cloud Kitchen (Pandemic Opportunity) with Reference to India: An Empirical Examination 消费者对云厨房的购买意愿和行为(大流行机会):基于印度的实证检验
Pub Date : 2023-06-11 DOI: 10.1177/22786821231166790
P. Mathur, V. Mathur
COVID-19 had an impact on the market, causing consumers’ perceptions and attitudes regarding the dine-in business to shift, and their buying intent to migrate to online food and service delivery. This phase highlights people’s business chances to demonstrate their culinary expertise and offer the local market via online meal delivery services. Cloud kitchen is the name given to this idea. The research looked at the aspects and how they influenced people’s perceptions, and attitudes, and ultimately built the purchase behavior for the cloud kitchen. The data were collected from the youth. The sampling technique was stratified sampling. Smart partial least square was used to confirm the factors influencing the perception, attitude, and purchase behavior. The data were analyzed using partial least square modeling. The factors studied and their impact assessed which is forming the consumer perception. Perception builds attitude and purchase behavior. It was discovered that there is a strong impact and modifying the consumer purchase intention toward cloud kitchen in India. The analysis also revealed that factors affecting perception and attitude toward the cloud kitchen are strong and there is a positive purchase behavior in India. The research would be useful for the cloud kitchen companies already functioning in India. The factor assessment and confirmation help the existing and upcoming cloud kitchens to work efficiently and effectively in the context of satisfaction among the future of India, that is, among youth.
2019冠状病毒病对市场产生了影响,导致消费者对餐馆业务的看法和态度发生了转变,他们的购买意图转向了在线食品和服务交付。这一阶段突出了人们展示自己烹饪专业知识的商业机会,并通过在线送餐服务为当地市场提供服务。云厨房就是这个想法的名字。该研究着眼于这些方面,以及它们如何影响人们的看法和态度,并最终为云厨房建立了购买行为。数据是从年轻人那里收集来的。抽样方法为分层抽样。使用智能偏最小二乘法来确定影响感知、态度和购买行为的因素。采用偏最小二乘模型对数据进行分析。研究的因素和他们的影响评估是形成消费者的看法。感知建立态度和购买行为。研究发现,印度消费者对云厨房的购买意愿产生了强烈的影响和改变。分析还显示,影响人们对云厨房的看法和态度的因素很强,在印度有积极的购买行为。这项研究对已经在印度运营的云厨房公司很有帮助。因素评估和确认有助于现有和即将推出的云厨房在印度未来(即年轻人)满意的背景下高效和有效地工作。
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引用次数: 0
How Indian Pharma Industry Performed in the Last Decade? Impact of a Non-macroeconomic Variable and Financial Distress 印度制药业在过去十年的表现如何?非宏观经济变量的影响与金融危机
Pub Date : 2023-05-25 DOI: 10.1177/22786821231166792
Pooja Singh, Anindita Chakraborty
The pharmaceutical industry in India is a significant part of the country’s international commerce, providing appealing channels and prospects for investment. The non-macroeconomic variable, like the COVID-19 pandemic, had a significant impact on the pharmaceutical industry, as well as other industries. This study examines the financial situation of pharma firms and the overall pharma industry using the Altman Z-score before and during the COVID period. Hence, the study is undertaken in three window periods. The study further describes the pharma industry’s stock return to market return and finally, the impact of overall Z-score and its ratios impact on stock return by panel data modeling. The result depicted an improved financial situation in the pharma sector due to improved investors’ confidence and higher beta in pharma stocks compared to market movement during the COVID period. Lastly, it has been analysed that Working Capital to Total Assets (WC/TA) is the significant ratio in predicting the stock return.
印度的制药业是该国国际贸易的重要组成部分,为投资提供了有吸引力的渠道和前景。非宏观经济变量,如COVID-19大流行,对制药行业以及其他行业产生了重大影响。本研究使用Altman Z-score检查了制药公司和整个制药行业在COVID之前和期间的财务状况。因此,本研究分三个窗口期进行。本研究通过面板数据建模,进一步描述了医药行业的股票收益率对市场收益率的影响,最后,总体z得分及其比值对股票收益率的影响。结果显示,由于投资者信心增强,制药股贝塔系数高于新冠肺炎期间的市场走势,制药行业的财务状况有所改善。最后,分析了营运资本与总资产比率(WC/TA)是预测股票收益的重要比率。
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引用次数: 0
Adequacy Rate of Kisan Credit Card Scheme: An Empirical Study in the Budaun District of Uttar Pradesh (India) Kisan信用卡计划充足率:印度北方邦Budaun地区的实证研究
Pub Date : 2023-05-25 DOI: 10.1177/22786821231161407
Shubham Pratap Singh, V. Singh, Ved Prakash
The Kisan Credit Card (KCC) scheme intends to provide farmers with timely and sufficient credit in a cost-effective and flexible manner. Credit availability is a critical factor for boosting the agricultural sector’s performance and output. The study was carried out in the Budaun district of Uttar Pradesh (India) to determine the adequacy rate of the KCC scheme and its effectiveness in meeting the credit needs of farmer households. The research design used in the present research was Descriptive & Exploratory in nature which aims to determine the adequacy rate of credit under the KCC scheme. In the present study, the Stratified Random Sampling technique is used, which comes under the probability sampling techniques. The present study reveals that an adequate amount of credit is available to beneficiary farmers under the KCC scheme to fulfil their credit requirements. The study also reveals that the adequacy of credit has a significant impact on loan purpose(s) under the KCC scheme to beneficiary farmers. Very few research studies have been conducted on the adequacy rate of the credit available to farmer households under the KCC scheme and how much this scheme succeeds in providing an adequate amount of credit to farmer households. This study will be significantly important in taking necessary measures for the effective distribution of schemes like KCC scheme.
Kisan信用卡(KCC)计划旨在以具有成本效益和灵活的方式向农民提供及时和充足的信贷。获得信贷是提高农业部门绩效和产出的关键因素。这项研究是在北方邦(印度)的Budaun地区进行的,目的是确定KCC计划的充足率及其在满足农户信贷需求方面的有效性。本研究中使用的研究设计是描述性和探索性的,旨在确定KCC方案下的信贷充足率。本研究采用的分层随机抽样技术属于概率抽样技术。本研究表明,在KCC计划下,受益农民可以获得足够数量的信贷,以满足他们的信贷需求。研究还显示,信贷充足性对KCC计划下对受益农民的贷款目的有重大影响。很少有研究表明,在KCC计划下,农户可获得的信贷充分率以及该计划在多大程度上成功地向农户提供了足够的信贷。本研究对采取必要措施有效分配KCC等方案具有重要意义。
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引用次数: 0
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Jindal Journal of Business Research
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