Pub Date : 2021-09-22DOI: 10.1177/22786821211045196
Anil Jain, N. Joshi, Anand J. Mayee
The COVID-19 pandemic had a catastrophic effect on the economies of the world. The COVID-19 crises had a huge impact on the way in which buying and selling is done. Complex consumer buying behavior became all the more unpredictable. For most companies, the pandemic had created a situation for innovation like never before. Generation Z (Gen Y) and generation Z (Gen Z) were the most affected segments during the turmoil. These generations are experiencing a roller-coaster ride. These cohorts were fast in adapting to the new challenges arising out of the COVID-19 upheaval. Gen Z had to attend online classes, while Gen Y was either attending online classes or those with jobs were working from home. Purpose: This article makes an attempt to understand the impact of COVID-19 on the buying behavior of the Indian millennials and to know the major sectors of the Indian economy which were exorbitantly influenced by them. Methodology: The research article is based on secondary data obtained from leading financial dailies, news reports observations and discussions with acquaintances. Findings: The research study hopes to shed light on the repercussions of the COVID-19 pandemic on the buying habits of the young generation in India. It will act as a beacon for companies to develop marketing strategies that are in congruence with the mindset of the millennial. Successful business models can be worked out keeping the millennial as the focus. Originality: The research is genuine and creatively inscribed; it visualizes the researchers’ speculation about the situation
{"title":"Millennial’s Tide Over the COVID-19 Crises: Buying Behavior of Indian Millennial’s Post-COVID-19 Crises","authors":"Anil Jain, N. Joshi, Anand J. Mayee","doi":"10.1177/22786821211045196","DOIUrl":"https://doi.org/10.1177/22786821211045196","url":null,"abstract":"The COVID-19 pandemic had a catastrophic effect on the economies of the world. The COVID-19 crises had a huge impact on the way in which buying and selling is done. Complex consumer buying behavior became all the more unpredictable. For most companies, the pandemic had created a situation for innovation like never before. Generation Z (Gen Y) and generation Z (Gen Z) were the most affected segments during the turmoil. These generations are experiencing a roller-coaster ride. These cohorts were fast in adapting to the new challenges arising out of the COVID-19 upheaval. Gen Z had to attend online classes, while Gen Y was either attending online classes or those with jobs were working from home. Purpose: This article makes an attempt to understand the impact of COVID-19 on the buying behavior of the Indian millennials and to know the major sectors of the Indian economy which were exorbitantly influenced by them. Methodology: The research article is based on secondary data obtained from leading financial dailies, news reports observations and discussions with acquaintances. Findings: The research study hopes to shed light on the repercussions of the COVID-19 pandemic on the buying habits of the young generation in India. It will act as a beacon for companies to develop marketing strategies that are in congruence with the mindset of the millennial. Successful business models can be worked out keeping the millennial as the focus. Originality: The research is genuine and creatively inscribed; it visualizes the researchers’ speculation about the situation","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130421615","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-01DOI: 10.1177/22786821211000222
R. Jayaraman
This article analyzes factors responsible for delays in two large projects undertaken by an Indian organization over a period of 7 years. The research work critically examines the reasons for delays using questionnaires in four core areas of project work. An in depth analysis has identified 10 factors, which cause delays, viz., inept project planning practices, inadequate and inexperienced consultant personnel, recurring stakeholders interactions, incomplete understanding of the client’s requirements, unfamiliarity with documentation needs in the client country, subsequent client and inspection agency-driven change requirements, incomplete preparation at the hook-up yard, and delays in vendor mobilization/inadequate vendor expertise. The original contribution of this research is in the areas of analyzing and understanding delays due to doing work in offshore locations, doing project management work using documents in offshore country language, understanding offshore country laws and regulations, in-depth understanding of the root causes of delays using detailed, segmented questionnaires and analysis of the sequential nature of project management work.
{"title":"An Empirical Study of Delays in Large Engineering Projects: An Indian Experience","authors":"R. Jayaraman","doi":"10.1177/22786821211000222","DOIUrl":"https://doi.org/10.1177/22786821211000222","url":null,"abstract":"This article analyzes factors responsible for delays in two large projects undertaken by an Indian organization over a period of 7 years. The research work critically examines the reasons for delays using questionnaires in four core areas of project work. An in depth analysis has identified 10 factors, which cause delays, viz., inept project planning practices, inadequate and inexperienced consultant personnel, recurring stakeholders interactions, incomplete understanding of the client’s requirements, unfamiliarity with documentation needs in the client country, subsequent client and inspection agency-driven change requirements, incomplete preparation at the hook-up yard, and delays in vendor mobilization/inadequate vendor expertise. The original contribution of this research is in the areas of analyzing and understanding delays due to doing work in offshore locations, doing project management work using documents in offshore country language, understanding offshore country laws and regulations, in-depth understanding of the root causes of delays using detailed, segmented questionnaires and analysis of the sequential nature of project management work.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130580960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-01DOI: 10.1177/22786821211001769
Farhatullah Khan, Neeraj K. Sehrawat, Suma Singh
Gender sensitivity aids as a probable solution for facilitating female talent in an organization. This study measures gender sensitivity by applying multilevel modeling in hotel industry with a twofold objective: to identify explanatory predictors at the organizational level as well as to check whether insensitivity is the result of inherent bias in the industry at the individual level. Primary data were obtained from 355 employees and 10 HR (human resource) managers of both five and four-star hotels of Udaipur, India. Since 19.132% of the variation in gender sensitivity lies among the hotels and variation at the individual level is 8.731%, the data is analyzed through hierarchical linear modeling. Perceived gender bias (PGB) and human resource policies and practices (HRP) were found to be both significant and enough to explain variation in gender sensitivity among hotels. Also, an inverse and significant relationship between perceived gender bias (PGB) and perceived gender sensitivity (PGS) and a positive and significant relationship between PGS and HRP were identified.
{"title":"The Impact of HR Practices on Perceived Gender Sensitivity and Gender Bias: A Multilevel Analysis of Hotel Industry","authors":"Farhatullah Khan, Neeraj K. Sehrawat, Suma Singh","doi":"10.1177/22786821211001769","DOIUrl":"https://doi.org/10.1177/22786821211001769","url":null,"abstract":"Gender sensitivity aids as a probable solution for facilitating female talent in an organization. This study measures gender sensitivity by applying multilevel modeling in hotel industry with a twofold objective: to identify explanatory predictors at the organizational level as well as to check whether insensitivity is the result of inherent bias in the industry at the individual level. Primary data were obtained from 355 employees and 10 HR (human resource) managers of both five and four-star hotels of Udaipur, India. Since 19.132% of the variation in gender sensitivity lies among the hotels and variation at the individual level is 8.731%, the data is analyzed through hierarchical linear modeling. Perceived gender bias (PGB) and human resource policies and practices (HRP) were found to be both significant and enough to explain variation in gender sensitivity among hotels. Also, an inverse and significant relationship between perceived gender bias (PGB) and perceived gender sensitivity (PGS) and a positive and significant relationship between PGS and HRP were identified.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124047092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-01DOI: 10.1177/22786821211002252
Rakesh Shahani, Aastha Bansal
The article investigates the co-integrating relationship between economic growth, energy, and environment for India and China for the period 1970–2014 (using log transformed yearly data). Whereas gross domestic product per capita is taken as the growth proxy, CO2 emissions per capita represents environmental degradation and fossil fuel consumption is the proxy for energy consumption. The methodology adapted is autoregressive distributed lag “F” Bounds test with single structural break. The results of the study showed that co-integrating relation was established among all the variables except when CO2 (China) is taken as dependent variable. The “error correction model” term was negative and significant in all the cases (except for CO2 China again). Further the speed of adjustment toward equilibrium was highest at 16% per annum (p.a.) for CO2 in India while it was between 3% and 8% p.a. for rest of the variables. Chow breakpoint test even confirmed that India CO2 emissions had a break in 1996.
{"title":"An Econometric Investigation of Dynamic Linkages Between CO2 Emissions, Energy Consumption, and Economic Growth: A Case of India and China","authors":"Rakesh Shahani, Aastha Bansal","doi":"10.1177/22786821211002252","DOIUrl":"https://doi.org/10.1177/22786821211002252","url":null,"abstract":"The article investigates the co-integrating relationship between economic growth, energy, and environment for India and China for the period 1970–2014 (using log transformed yearly data). Whereas gross domestic product per capita is taken as the growth proxy, CO2 emissions per capita represents environmental degradation and fossil fuel consumption is the proxy for energy consumption. The methodology adapted is autoregressive distributed lag “F” Bounds test with single structural break. The results of the study showed that co-integrating relation was established among all the variables except when CO2 (China) is taken as dependent variable. The “error correction model” term was negative and significant in all the cases (except for CO2 China again). Further the speed of adjustment toward equilibrium was highest at 16% per annum (p.a.) for CO2 in India while it was between 3% and 8% p.a. for rest of the variables. Chow breakpoint test even confirmed that India CO2 emissions had a break in 1996.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123084067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-01DOI: 10.1177/22786821211002631
Rajesh K Sharma, Joydeb Patra
The Indian retail sector is poised for tremendous growth and thus provides ample opportunities for local and global retailers. Building store equity will not only be a challenge but also be a prerequisite for surviving in the highly competitive market. The objective of the current study is to understand the role of store image, consumer satisfaction, and store loyalty in building retail store equity in the Indian retail market. The study employed exploratory factor analysis for reducing the number of items and linear regression for hypothesis testing. A total of 210 actual patrons evaluated different retail stores. The empirical findings suggest that store image, consumer satisfaction, and store loyalty play a direct, positive, and significant role in building retail store equity in the Indian retail market. Store image was found to have the strongest impact on store loyalty, followed by customer satisfaction on store loyalty, customer satisfaction on store equity, and store loyalty on store equity. This study will add value to literature on store image, consumer satisfaction, store loyalty, and store equity. The study concludes with strategic implications, limitations, and directions for future research.
{"title":"Building Store Equity: Role of Store Image, Consumer Satisfaction, and Store Loyalty in the Indian Retail Market","authors":"Rajesh K Sharma, Joydeb Patra","doi":"10.1177/22786821211002631","DOIUrl":"https://doi.org/10.1177/22786821211002631","url":null,"abstract":"The Indian retail sector is poised for tremendous growth and thus provides ample opportunities for local and global retailers. Building store equity will not only be a challenge but also be a prerequisite for surviving in the highly competitive market. The objective of the current study is to understand the role of store image, consumer satisfaction, and store loyalty in building retail store equity in the Indian retail market. The study employed exploratory factor analysis for reducing the number of items and linear regression for hypothesis testing. A total of 210 actual patrons evaluated different retail stores. The empirical findings suggest that store image, consumer satisfaction, and store loyalty play a direct, positive, and significant role in building retail store equity in the Indian retail market. Store image was found to have the strongest impact on store loyalty, followed by customer satisfaction on store loyalty, customer satisfaction on store equity, and store loyalty on store equity. This study will add value to literature on store image, consumer satisfaction, store loyalty, and store equity. The study concludes with strategic implications, limitations, and directions for future research.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116145757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-01DOI: 10.1177/22786821211000182
Andy Chin Woon Fook, Omkar Dastane
The impact of loyalty programs on customer retention was investigated in this study. Concomitantly, the mediating effects of brand association and customer satisfaction between loyalty programs and customer retention were also tested in three ways, viz., in parallel, distinct, and sequential through a series of structural models. The study focuses on the Malaysian national car sector, and empirical data was collected from 313 Malaysian national cars users through convenience sampling. This explanatory, quantitative research adopts a questionnaire as a survey instrument, and the collected data was first subjected to normality and reliability assessment followed by confirmatory factor analysis, structural equation modeling using IBM SPSS AMOS 24. Multiple mediation analysis was then conducted, and results were confirmed through bootstrapping. Findings show that there is a significant positive impact of loyalty programs on customer retention. The brand association has a full mediation effect between loyalty programs and customer retention when tested in parallel with customer satisfaction; on the contrary, customer satisfaction demonstrated an insignificant mediation effect. On the other hand, when tested distinctly, brand association showed a partial mediating effect while there was no mediation effect of customer satisfaction. Besides, customer satisfaction and brand association demonstrated sequential partial mediation.
{"title":"Effectiveness of Loyalty Programs in Customer Retention: A Multiple Mediation Analysis","authors":"Andy Chin Woon Fook, Omkar Dastane","doi":"10.1177/22786821211000182","DOIUrl":"https://doi.org/10.1177/22786821211000182","url":null,"abstract":"The impact of loyalty programs on customer retention was investigated in this study. Concomitantly, the mediating effects of brand association and customer satisfaction between loyalty programs and customer retention were also tested in three ways, viz., in parallel, distinct, and sequential through a series of structural models. The study focuses on the Malaysian national car sector, and empirical data was collected from 313 Malaysian national cars users through convenience sampling. This explanatory, quantitative research adopts a questionnaire as a survey instrument, and the collected data was first subjected to normality and reliability assessment followed by confirmatory factor analysis, structural equation modeling using IBM SPSS AMOS 24. Multiple mediation analysis was then conducted, and results were confirmed through bootstrapping. Findings show that there is a significant positive impact of loyalty programs on customer retention. The brand association has a full mediation effect between loyalty programs and customer retention when tested in parallel with customer satisfaction; on the contrary, customer satisfaction demonstrated an insignificant mediation effect. On the other hand, when tested distinctly, brand association showed a partial mediating effect while there was no mediation effect of customer satisfaction. Besides, customer satisfaction and brand association demonstrated sequential partial mediation.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114176304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-20DOI: 10.1177/22786821211000190
Lamin B. Ceesay
The increasing proliferation of IT services in all sectors has reinforced the adoption and diffusion across all levels of education and training institutions. However, lack of awareness, knowledge about the key challenges, and opportunities of e-learning seem to allude policymakers, resulting in low adoption or increased failure rate of many e-learning projects. Our study tries to address this problem through a review of relevant literature in e-learning. Our goal was to draw from the existing literature, insights into the opportunities and challenges of e-learning diffusion, and the current state-of-research in the field. To do this, we employed a systematic review of literature on some of the salient opportunities and challenges of e-learning innovation for educational institutions. These results aimed to inform policymakers and suggest some interesting issues to advance the research and adoption and diffusion of e-learning. Moreover, the bibliometric analysis shows that the field is experiencing high research attraction among scholars. However, several research areas in the field witnessed relatively low research paucity. Based on these findings, we discussed topics for possible future research.
{"title":"Learning Beyond the Brick and Mortar: Prospects, Challenges, and Bibliometric Review of E-learning Innovation","authors":"Lamin B. Ceesay","doi":"10.1177/22786821211000190","DOIUrl":"https://doi.org/10.1177/22786821211000190","url":null,"abstract":"The increasing proliferation of IT services in all sectors has reinforced the adoption and diffusion across all levels of education and training institutions. However, lack of awareness, knowledge about the key challenges, and opportunities of e-learning seem to allude policymakers, resulting in low adoption or increased failure rate of many e-learning projects. Our study tries to address this problem through a review of relevant literature in e-learning. Our goal was to draw from the existing literature, insights into the opportunities and challenges of e-learning diffusion, and the current state-of-research in the field. To do this, we employed a systematic review of literature on some of the salient opportunities and challenges of e-learning innovation for educational institutions. These results aimed to inform policymakers and suggest some interesting issues to advance the research and adoption and diffusion of e-learning. Moreover, the bibliometric analysis shows that the field is experiencing high research attraction among scholars. However, several research areas in the field witnessed relatively low research paucity. Based on these findings, we discussed topics for possible future research.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121217433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.1177/2278682120969641
Sachin Batra
The critical success factors in construction project are no more confined to technical skills, rather people management skills and leadership skills are more important. Researchers in the past have assessed various human resources (HR) and organizational behavior–related factors responsible for project success in the construction sector. However, not much has been done in assessing the role of socialization and leadership towards commitment among construction professionals. Therefore, this study aims to explore the constructs of socialization, leadership, and commitment in the construction industry. The article outlines the conceptual relationship between the domains of: organizational socialization (OS)—training (TR), understanding (UN), coworker support (CS), and future prospects (FP); authentic leadership (AL); and affective commitment (AC). The study further outlines the factor structure of the constructs through confirmatory factor analysis (CFA). Conceptually, there exists a positive relationship between the domains of socialization and AC. Also, the article proposes a moderating role of AL in the above relationships. The present study is the first of its kind in the Indian construction industry context to propose a framework that can be further used to determine the critical organizational factors responsible for maintaining the commitment of professionals working in the construction industry.
{"title":"Developing a Conceptual and Measurement Framework of Organizational Socialization, Authentic Leadership, and Affective Commitment for Construction Professionals","authors":"Sachin Batra","doi":"10.1177/2278682120969641","DOIUrl":"https://doi.org/10.1177/2278682120969641","url":null,"abstract":"The critical success factors in construction project are no more confined to technical skills, rather people management skills and leadership skills are more important. Researchers in the past have assessed various human resources (HR) and organizational behavior–related factors responsible for project success in the construction sector. However, not much has been done in assessing the role of socialization and leadership towards commitment among construction professionals. Therefore, this study aims to explore the constructs of socialization, leadership, and commitment in the construction industry. The article outlines the conceptual relationship between the domains of: organizational socialization (OS)—training (TR), understanding (UN), coworker support (CS), and future prospects (FP); authentic leadership (AL); and affective commitment (AC). The study further outlines the factor structure of the constructs through confirmatory factor analysis (CFA). Conceptually, there exists a positive relationship between the domains of socialization and AC. Also, the article proposes a moderating role of AL in the above relationships. The present study is the first of its kind in the Indian construction industry context to propose a framework that can be further used to determine the critical organizational factors responsible for maintaining the commitment of professionals working in the construction industry.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123316572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-01DOI: 10.1177/2278682120968985
Shikha N. Khera, Divya
This study has been undertaken in order to estimate the impact on IRDA guidelines on customer satisfaction in the life insurance sector from the time of its inception in 1999 to the IRDA Amendment (The Insurance Laws Act) of 2015. In order to accomplish the research aim and objectives appropriately, a thematic framework has been implemented that aspires to conduct quantitative analysis of the primary data collected in relation to the research topic through questionnaire-based survey. Further, comparative survey of customer confidence on IRDA guidelines pertaining to pre- and post-IRDA regulation 2017 has been made in the study. The study findings confirm that IRDA guidelines, that is, transparent and make clear specifications on aggressive online selling by insurance companies, provide outsourcing guideline for them, direct the customers on timely settlement of claims without delay, and are abided by the mandate of Government of India to link PAN and Aadhaar card of the consumers to their policies show significantly positive impact on consumer confidence. Simply put, there is significant increase in confidence post-2015 Amendment Act.
{"title":"Impact of IRDA Guidelines on Consumer Confidence in Life Insurance Market: Then and Now","authors":"Shikha N. Khera, Divya","doi":"10.1177/2278682120968985","DOIUrl":"https://doi.org/10.1177/2278682120968985","url":null,"abstract":"This study has been undertaken in order to estimate the impact on IRDA guidelines on customer satisfaction in the life insurance sector from the time of its inception in 1999 to the IRDA Amendment (The Insurance Laws Act) of 2015. In order to accomplish the research aim and objectives appropriately, a thematic framework has been implemented that aspires to conduct quantitative analysis of the primary data collected in relation to the research topic through questionnaire-based survey. Further, comparative survey of customer confidence on IRDA guidelines pertaining to pre- and post-IRDA regulation 2017 has been made in the study. The study findings confirm that IRDA guidelines, that is, transparent and make clear specifications on aggressive online selling by insurance companies, provide outsourcing guideline for them, direct the customers on timely settlement of claims without delay, and are abided by the mandate of Government of India to link PAN and Aadhaar card of the consumers to their policies show significantly positive impact on consumer confidence. Simply put, there is significant increase in confidence post-2015 Amendment Act.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127698601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-28DOI: 10.1177/22786821211000226
Abbas N. Albarq
This study aims to investigate the influence of some critical factors (store/brand perceptions and trust in the web-store) on online repurchase intention. A pre-validated questionnaire was distributed to a convenience sample with response rate of 95.2% (n = 684) web-store buyers that were examined for assessing the research model. Primary data were collected during the period between December 2019 and February 2020, from respondents in Amman the capital of Jordan. Using AMOS 22.0 software, the collected data were analyzed with structural equation modeling (SEM). Confirmatory factory analysis (CFA) was used to estimate the measurement model with respect to convergent and discriminant validities. This was followed by testing the structural model framework and research hypotheses. The results showed that retailers can not only enhance trust in this store through robust brands, but also reap several benefits such as better brand image and demand. Thus, it has been found that the store as a brand could turn out to be as important that make it easier for customers to build trust, constituting a strong antecedent of behavioral intentions where behavioral intentions can lead to repurchase patterns. Unlike extant research, this model proposes store brand perception and product brand perception as determinants of intentions and trust in a web-store.
{"title":"The Effect of Brand Perceptions on Repurchase When Using the E-commerce Website for Shopping","authors":"Abbas N. Albarq","doi":"10.1177/22786821211000226","DOIUrl":"https://doi.org/10.1177/22786821211000226","url":null,"abstract":"This study aims to investigate the influence of some critical factors (store/brand perceptions and trust in the web-store) on online repurchase intention. A pre-validated questionnaire was distributed to a convenience sample with response rate of 95.2% (n = 684) web-store buyers that were examined for assessing the research model. Primary data were collected during the period between December 2019 and February 2020, from respondents in Amman the capital of Jordan. Using AMOS 22.0 software, the collected data were analyzed with structural equation modeling (SEM). Confirmatory factory analysis (CFA) was used to estimate the measurement model with respect to convergent and discriminant validities. This was followed by testing the structural model framework and research hypotheses. The results showed that retailers can not only enhance trust in this store through robust brands, but also reap several benefits such as better brand image and demand. Thus, it has been found that the store as a brand could turn out to be as important that make it easier for customers to build trust, constituting a strong antecedent of behavioral intentions where behavioral intentions can lead to repurchase patterns. Unlike extant research, this model proposes store brand perception and product brand perception as determinants of intentions and trust in a web-store.","PeriodicalId":230921,"journal":{"name":"Jindal Journal of Business Research","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121778953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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