Individuals who are trained at university level are expected to work in appropriate jobs for their education. In this direction, a research has been carried out to determine the mediating role of academic procrastination behaviours under the influence of tourism education students' career intentions in tourism. In the descriptive study, the data were compiled with a questionnaire based on the literature. The universe of the research consists of undergraduate and graduate students in Turkey. The target population of the research consists of the students who reregister in the fall semester of 2016-2017 academic year for the Tourism Management program of the Faculty of Tourism and Tourism and Hotel Management program for the Vocational School of Tourism of the two public universities. The questionnaire was applied face-to-face between November 23, December 5, 2016, using the convenience sampling technique. The data of 462 questionnaires were subjected to factor analysis and stepwise regression analysis as well as descriptive statistics. It was determined that 9.3% of the planning and diligence can explain career intention in tourism. In addition, it was found that diligence was a partial mediator. The study concludes with the suggestion that students who want to pursue a career in tourism sector should achieve this not only with their planning but also with their diligence.
{"title":"The mediation role of academic procrastination on the effect of the university students’ long-term orientation to career intention in the tourism industry","authors":"Mahmut Baltaci, A. Çakici, Beril Dönmez","doi":"10.24288/JTTR.550746","DOIUrl":"https://doi.org/10.24288/JTTR.550746","url":null,"abstract":"Individuals who are trained at university level are expected to work in appropriate jobs for their education. In this direction, a research has been carried out to determine the mediating role of academic procrastination behaviours under the influence of tourism education students' career intentions in tourism. In the descriptive study, the data were compiled with a questionnaire based on the literature. The universe of the research consists of undergraduate and graduate students in Turkey. The target population of the research consists of the students who reregister in the fall semester of 2016-2017 academic year for the Tourism Management program of the Faculty of Tourism and Tourism and Hotel Management program for the Vocational School of Tourism of the two public universities. The questionnaire was applied face-to-face between November 23, December 5, 2016, using the convenience sampling technique. The data of 462 questionnaires were subjected to factor analysis and stepwise regression analysis as well as descriptive statistics. It was determined that 9.3% of the planning and diligence can explain career intention in tourism. In addition, it was found that diligence was a partial mediator. The study concludes with the suggestion that students who want to pursue a career in tourism sector should achieve this not only with their planning but also with their diligence.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128482601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Zalluhoğlu, Hande Bi̇lgehan, Özge Çolakoǧlu Havare, E. Çalişkan
Tourism activities have shown a rapid growth depending on economic return. The ability to meet expectations in tourism services requires the collection of more information about consumers. Tourism sector has an important source of big data, and there has been a significant opportunity in terms of real-time customer-oriented services creation by using data sensor networks. In this context, it is important to determine sensors’ location to collect eligible information. It is necessary to create an effective consumer oriented solution with an optimal cost because of high number and variability of attractiveness. The aim of the research is determining the sensor placement criteria that can be used to collect most effective consumer attitude and behaviour information in order to create the smart tourism area. It was preferred to use the fuzzy AHP method because the information to be gathered contained multiple criteria, differed tourist expectations, and binary comparisons were included. It has been seen that “Direction to tourism attractions of destinations (gastro, entertainment, nature etc.) (attractiveness)” and “guide to popular tourist destination (popularity)” criteria are the main specifications of the locations for the sensor’ placement point according to attractiveness preferences of tourists.
{"title":"Identifying sensor placement problem in smart tourism through consumer-oriented approach","authors":"A. Zalluhoğlu, Hande Bi̇lgehan, Özge Çolakoǧlu Havare, E. Çalişkan","doi":"10.24288/JTTR.528406","DOIUrl":"https://doi.org/10.24288/JTTR.528406","url":null,"abstract":"Tourism activities have shown a rapid growth depending on economic return. The ability to meet expectations in tourism services requires the collection of more information about consumers. Tourism sector has an important source of big data, and there has been a significant opportunity in terms of real-time customer-oriented services creation by using data sensor networks. In this context, it is important to determine sensors’ location to collect eligible information. It is necessary to create an effective consumer oriented solution with an optimal cost because of high number and variability of attractiveness. The aim of the research is determining the sensor placement criteria that can be used to collect most effective consumer attitude and behaviour information in order to create the smart tourism area. It was preferred to use the fuzzy AHP method because the information to be gathered contained multiple criteria, differed tourist expectations, and binary comparisons were included. It has been seen that “Direction to tourism attractions of destinations (gastro, entertainment, nature etc.) (attractiveness)” and “guide to popular tourist destination (popularity)” criteria are the main specifications of the locations for the sensor’ placement point according to attractiveness preferences of tourists.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116600869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to investigate communication satisfaction (CS) and work-life balance (WLB) among employees in hotels. Additionally, it aims to identify their impact on employee turnover intention (ETI). Data was derived from 515 employees using a validated questionnaire. A stratified random sampling technique is employed to select the hotels from five regions. Correlation and regression tests are used to test the impact of two independent variables; CS and WLB on one dependent variable; ETI. Results indicated that communication climate, supervisory communication, co-workers communication, organizational integration, personal feedback and media quality are essential dimension of CS that influence significantly and negatively on ETI. The study also found that schedule flexibility, job autonomy and manger's support are essential dimensions of WLB that influence significantly and negatively on ETI.
{"title":"Impact of communication satisfaction and work-life balance on employee turnover intention","authors":"M. Abdien","doi":"10.24288/JTTR.526678","DOIUrl":"https://doi.org/10.24288/JTTR.526678","url":null,"abstract":"This study aims to investigate communication satisfaction (CS) and work-life balance (WLB) among employees in hotels. Additionally, it aims to identify their impact on employee turnover intention (ETI). Data was derived from 515 employees using a validated questionnaire. A stratified random sampling technique is employed to select the hotels from five regions. Correlation and regression tests are used to test the impact of two independent variables; CS and WLB on one dependent variable; ETI. Results indicated that communication climate, supervisory communication, co-workers communication, organizational integration, personal feedback and media quality are essential dimension of CS that influence significantly and negatively on ETI. The study also found that schedule flexibility, job autonomy and manger's support are essential dimensions of WLB that influence significantly and negatively on ETI.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116531991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Service quality and consumer satisfaction in food-beverage establishments: Kastamonu case study","authors":"Emrah Yaşarsoy","doi":"10.24288/jttr.527356","DOIUrl":"https://doi.org/10.24288/jttr.527356","url":null,"abstract":"","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130641409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism is a sector that fundamentally produces “experience”. Tourism is affected by advancement in the market and its environment. In recent years, innovation and new entrepreneurship in tourism are shifting to technology-intensive ones. The main aim of this study is to show the impact of technology on the areas of innovation and entrepreneurship in tourism destinations through examples. The study has shown that smart technologies have affected various tourism subcomponents for a long time. The destination has turned into “smart destination”, as a result of using technology and applications in city infrastructure. Smart destination applications are expected to extend in usage due to their increasing effect on productivity and experience quality. Investigating case studies and successful world examples have been the main method followed in the current research for examining challenges in technological transformation in tourism destinations. The results of the study are expected to support an increase in tourism productivity and experience quality by also paying sufficient attention to facilitating the daily life of local people.
{"title":"Smart destination: Tourism, innovation, entrepreneurship, challenges","authors":"M. Yavuz","doi":"10.24288/jttr.524534","DOIUrl":"https://doi.org/10.24288/jttr.524534","url":null,"abstract":"Tourism is a sector that fundamentally produces “experience”. Tourism is affected by advancement in the market and its environment. In recent years, innovation and new entrepreneurship in tourism are shifting to technology-intensive ones. The main aim of this study is to show the impact of technology on the areas of innovation and entrepreneurship in tourism destinations through examples. The study has shown that smart technologies have affected various tourism subcomponents for a long time. The destination has turned into “smart destination”, as a result of using technology and applications in city infrastructure. Smart destination applications are expected to extend in usage due to their increasing effect on productivity and experience quality. Investigating case studies and successful world examples have been the main method followed in the current research for examining challenges in technological transformation in tourism destinations. The results of the study are expected to support an increase in tourism productivity and experience quality by also paying sufficient attention to facilitating the daily life of local people.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"514 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116561075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The aim of this exploratory research is to identify the behavioral profile of domestic tourists visiting Kızkalesi (Korykos) by investigating restaurant employees’ perspectives. Depending on the purpose of the study, convenience sampling was preferred and the data was collected by semi-structured interviews with 18 employees from 10 different restaurants on 9th July 2018. Two questions regarding domestic tourists’ pleasing and disturbing behaviors were asked to the participants. Data were analyzed by using descriptive and content analysis. The results of the study revealed the current state and the major problems about tourism in Kızkalesi, thus it is thought to have important contributions to tourism development in the area by showing the critical concerns.
{"title":"The behavioral profile of domestic tourists in Kızkalesi and the problems of Kızkalesi as a tourist destination","authors":"Mehtap Özkan Buzlu, Gulser Yavuz, Kamil Unur, Dilek Atçi","doi":"10.24288/jttr.524002","DOIUrl":"https://doi.org/10.24288/jttr.524002","url":null,"abstract":"The aim of this exploratory research is to identify the behavioral profile of domestic tourists visiting Kızkalesi (Korykos) by investigating restaurant employees’ perspectives. Depending on the purpose of the study, convenience sampling was preferred and the data was collected by semi-structured interviews with 18 employees from 10 different restaurants on 9th July 2018. Two questions regarding domestic tourists’ pleasing and disturbing behaviors were asked to the participants. Data were analyzed by using descriptive and content analysis. The results of the study revealed the current state and the major problems about tourism in Kızkalesi, thus it is thought to have important contributions to tourism development in the area by showing the critical concerns.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126193839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online travel reservation websites need e-loyal customers to be able to drive their profitability and existence. In this context, the aim of this study is to propose an e-loyalty model for travel reservation websites in the business to consumer (B2C) concept. The study brought together important concepts thought to be related to e-loyalty, such as system quality, trust, satisfaction, alternative attractiveness, word of mouth, and repurchase intention. As a result, it was determined that system quality, trust, satisfaction and word of mouth have a positive effect on e-loyalty, unlike alternative attractiveness which has a negative effect. It was also determined that e-loyalty has a positive effect on repurchase intention.
{"title":"An e-loyalty model proposal for online travel reservation websites","authors":"A. Aytekin, Duygu Tunalı","doi":"10.24288/JTTR.420439","DOIUrl":"https://doi.org/10.24288/JTTR.420439","url":null,"abstract":"Online travel reservation websites need e-loyal customers to be able to drive their profitability and existence. In this context, the aim of this study is to propose an e-loyalty model for travel reservation websites in the business to consumer (B2C) concept. The study brought together important concepts thought to be related to e-loyalty, such as system quality, trust, satisfaction, alternative attractiveness, word of mouth, and repurchase intention. As a result, it was determined that system quality, trust, satisfaction and word of mouth have a positive effect on e-loyalty, unlike alternative attractiveness which has a negative effect. It was also determined that e-loyalty has a positive effect on repurchase intention.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124562761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to study international the guests’ satisfaction about service quality of guesthouses in Sukhothai. The researcher used quantitative method for this study with sample size 400 people. A quantitative methodology used questionnaires with international guests who staying in the guesthouse in Sukhothai. The data was analyzed as descriptive statistic to mean, frequency, percentage and standard deviations. The questionnaires were distributed by purposive and convenience sampling techniques and only 388 questionnaires were usable for this study. The questionnaire is divided into 3 parts: 1) respondent’s demographic information 2) tourist’s behavior information 3) SERVQUAL dimensions. The respondent’s demographic information and tourist’s behavior information are analyzed by using descriptive statistic finding frequency and percentage. SERVQUAL dimensions are analyzed by the mean and standard deviation (S.D.) The result indicated that the service quality of guesthouse in Sukhothai is keeping on the tangibles (x= 3.92) includes employees are well dressed and appear neat, physical environment of the guesthouse is clean and the quality of guesthouse equipment at most, followed by assurance, responsiveness, reliability and empathy. This study will help to develop the service management of guesthouse to be higher quality.
{"title":"The international guests’ satisfaction about Service Quality of Guesthouse in Sukhothai","authors":"Phisunt Tinakhat, Varintorn Viriyachaikul, Yukiko Vorasingha","doi":"10.24288/jttr.412342","DOIUrl":"https://doi.org/10.24288/jttr.412342","url":null,"abstract":"The purpose of this study is to study international the guests’ satisfaction about service quality of guesthouses in Sukhothai. The researcher used quantitative method for this study with sample size 400 people. A quantitative methodology used questionnaires with international guests who staying in the guesthouse in Sukhothai. The data was analyzed as descriptive statistic to mean, frequency, percentage and standard deviations. The questionnaires were distributed by purposive and convenience sampling techniques and only 388 questionnaires were usable for this study. The questionnaire is divided into 3 parts: 1) respondent’s demographic information 2) tourist’s behavior information 3) SERVQUAL dimensions. The respondent’s demographic information and tourist’s behavior information are analyzed by using descriptive statistic finding frequency and percentage. SERVQUAL dimensions are analyzed by the mean and standard deviation (S.D.) The result indicated that the service quality of guesthouse in Sukhothai is keeping on the tangibles (x= 3.92) includes employees are well dressed and appear neat, physical environment of the guesthouse is clean and the quality of guesthouse equipment at most, followed by assurance, responsiveness, reliability and empathy. This study will help to develop the service management of guesthouse to be higher quality.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115466026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to determine whether a unit related to tourism is included in the organizational structures of metropolitan municipalities. Tourism attracts the attention of many developed and developing countries because of the participation of more than 1 billion 300 million people in 2017 and being one of the fastest growing and developing sectors in the world. Nevertheless, the competition among the tourism destinations continue to be intense. One way of achieving superiority against competing tourism destinations in this competition is to satisfy the tourists who prefer the destination to the highest possible level. The local people of a tourism destination need fundamental elements such as eating-drinking, entertainment, public transportation, cleaning, life and property security, communication and information in the place where they live the visitors also need these elements as much as the local people. At this point, municipalities have great responsibilities as local administrative units. According to the Culture and Tourism Ministry data, in 2017, the number of tourists coming to Turkey is about 38 million people. According to the World Tourism Organization, in 2017, Turkey is ranked 8th among the most visited countries in the world. Nearly 60% of the visitors come only to Istanbul and Antalya. Together with other metropolitan cities, this ratio approaches 80%. In this context, the organizational structures of the 30 metropolitan municipalities hosting such a large number of visitors will be examined on the official internet addresses and it will be determined whether they have a tourism related unit.
{"title":"Tourism in the organizational structures of metropolitan municipalities","authors":"Serkan Polat","doi":"10.24288/JTTR.492013","DOIUrl":"https://doi.org/10.24288/JTTR.492013","url":null,"abstract":"The purpose of this study is to determine whether a unit related to tourism is included in the organizational structures of metropolitan municipalities. Tourism attracts the attention of many developed and developing countries because of the participation of more than 1 billion 300 million people in 2017 and being one of the fastest growing and developing sectors in the world. Nevertheless, the competition among the tourism destinations continue to be intense. One way of achieving superiority against competing tourism destinations in this competition is to satisfy the tourists who prefer the destination to the highest possible level. The local people of a tourism destination need fundamental elements such as eating-drinking, entertainment, public transportation, cleaning, life and property security, communication and information in the place where they live the visitors also need these elements as much as the local people. At this point, municipalities have great responsibilities as local administrative units. According to the Culture and Tourism Ministry data, in 2017, the number of tourists coming to Turkey is about 38 million people. According to the World Tourism Organization, in 2017, Turkey is ranked 8th among the most visited countries in the world. Nearly 60% of the visitors come only to Istanbul and Antalya. Together with other metropolitan cities, this ratio approaches 80%. In this context, the organizational structures of the 30 metropolitan municipalities hosting such a large number of visitors will be examined on the official internet addresses and it will be determined whether they have a tourism related unit.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132865866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article is a preliminary study on impact of targeted soft power on origins of in-bound tourists. By focusing on the case of Turkey, it argues that the origins of foreign visitors to Turkey is affected by its targeted soft power policies within the new Turkish foreign policy. Since the AKP government came to power in 2002, Turkey experienced a significant foreign policy orientation shift. This new foreign policy doctrine prioritizes increasing country’s soft power towards targeted regions. Using several foreign policy tools, Turkey tries to increase its soft power among countries that have cultural and historical ties to itself. Increasing soft power of Turkey in these targeted countries significantly and positively impacts the number of in-bound tourists since early 2000s.
{"title":"Targeted soft power in Turkish new foreign policy and its impact on origins of in-bound tourists","authors":"Onur Şen","doi":"10.24288/JTTR.532357","DOIUrl":"https://doi.org/10.24288/JTTR.532357","url":null,"abstract":"This article is a preliminary study on impact of targeted soft power on origins of in-bound tourists. By focusing on the case of Turkey, it argues that the origins of foreign visitors to Turkey is affected by its targeted soft power policies within the new Turkish foreign policy. Since the AKP government came to power in 2002, Turkey experienced a significant foreign policy orientation shift. This new foreign policy doctrine prioritizes increasing country’s soft power towards targeted regions. Using several foreign policy tools, Turkey tries to increase its soft power among countries that have cultural and historical ties to itself. Increasing soft power of Turkey in these targeted countries significantly and positively impacts the number of in-bound tourists since early 2000s.","PeriodicalId":235592,"journal":{"name":"Journal of Tourism Theory and Research","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128820458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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