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Analysis Of The Level Of Service User Satisfaction With Services At The Bakauheni Ferry Port 巴考埃尼轮渡港服务用户满意度分析
Pub Date : 2023-05-03 DOI: 10.54249/iwj.v3i1.55
Elfita Agustini, Miko Priambudi, Deafrihatino Deafrihatino
Bakauheni Port is a crossing port located in Bakauheni District, South Lampung Regency which has an area of 452,458 m2 (Transportation Research and Development Agency, Ministry of Transportation, 2010). Based on the functional character of the Bakauheni port, it is included in the National Route, which is a route that connects the two provincial capitals. The Bakauheni - Merak crossing port is one of the most congested crossing ports. Bakauheni - Merak port is separated by the Sunda Strait which has a distance of about 33.6 km which can be reached in 120 minutes while loading and unloading ships takes 45 minutes. Based on observations in the field, there are several services that have not been carried out properly, so that service users feel dissatisfied and uncomfortable while they are at the Bakauheni Ferry Terminal. The method used to analyze existing problems is the Customer Statisfaction Index and Importance Performance Analysis. Based on the results of the analysis, it was found that the passenger satisfaction index was 64.9% and there were 4 service attributes in quadrant I that had to be improved and improved. Based on the results of the analysis, it is concluded that there are several service attributes that do not run optimally, these service attributes include safety equipment facilities (APAR, evacuation route instructions), CCTV, waiting rooms, health facilities.
Bakauheni港口是位于南楠蓬县Bakauheni区的一个过境港口,面积为452,458平方米(交通部交通研究与发展署,2010年)。基于Bakauheni港口的功能特点,它被列入国家路线,这是一条连接两个省会的路线。Bakauheni - Merak过境港口是最拥挤的过境港口之一。Bakauheni - Merak港口由巽他海峡隔开,距离约33.6公里,120分钟即可到达,而装卸船只需要45分钟。根据实地观察,有几项服务没有得到适当的执行,因此服务使用者在Bakauheni渡轮码头时感到不满和不舒服。对存在的问题进行分析的方法是顾客满意度指数和重要性绩效分析。根据分析结果,发现旅客满意度指数为64.9%,在第一象限有4个服务属性有待改进和提高。根据分析结果,有几个服务属性没有达到最优运行,这些服务属性包括安全设备设施(APAR、疏散路线指示)、闭路电视、候诊室、卫生设施。
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引用次数: 0
Traffic Management Review Of Passenger And Vehicle In Kariangau Ferry Port, East Kalimantan Province 东加里曼丹省Kariangau轮渡港客车交通管理综述
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i1.7
Mir Akmam Noor Rashid, Paulina M Latuheru, Dio Deski Putra Maros
Kariangau Ferry Port is one of the ferry ports located in the province of East Kalimantan. At this time in the harbor is a lot of people and vehicles who are not interested can enter the territory of the port causes the port to be less orderly asintroduction / pickup entering the harbor area, the crossing at some point due to the lack of supporting facilities such as signs and road markings. This occurs due to the lack of zoning in accordance with the Regulation of the Minister of Transportation Number 29 of 2016 on Sterilization Harbor. In order to ease the flow of traffic both incoming and out of the harbor area by implementing a zoning system based regulation Number 29 of 2016 concerning sterilization ferry ports and regulate traffic flow Seaport Crossing by the Director General of Land Transportation Regulation Number SK.242 / HK. gangway for passengers Then the addition of amenities such as signs, weigh bridge, road markers in order to become a regular port.
卡里扬高轮渡港口是位于东加里曼丹省的轮渡港口之一。此时在港口内是有很多没有兴趣的人和车辆可以进入港口的领土,导致港口不太有序,因为引入/接机进入港区,过境点由于缺乏标志和道路标记等配套设施。这是由于根据2016年第29号交通部长关于消毒港的条例缺乏分区。为了缓解进出港区的交通流量,通过实施基于2016年第29号法规的分区制度,该法规涉及对轮渡港口进行消毒,并通过陆地交通运输总监条例SK.242 / HK调节海港过境的交通流量。然后增设指示牌、秤桥、路标等设施,使之成为一个正规的港口。
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引用次数: 0
The Influence Of Using Video Materials And Attitude In Listening Towards The Listening Ability At The Second Level Cadets Of Diploma Iii Inland Water And Ferries Transport Palembang 视频材料的使用和听力态度对内河轮渡运输三级二级学员听力能力的影响
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i2.12
Oktrianti Diani, Dewi Kartikasari
This study investigated to find out whether or not there were any significant differences of the second level cadets’ listening ability and listening attitude  using video materials. By using questionnaire forty cadets were selected as the sample and equally divided into experimental and control groups. By applying pretest and post-test control group design the treatment was only given to the experimental group. The data were analyzed by using three techniques: they were the statistical analysis on measuring homogeneity and normality data, independent t-test, and two-way ANOVA. Due to the research findings, it was found that (1) there was significant difference in listening ability between positive and negative attitude students who were taught by using Video materials (0.000<0.05). (2) there was significant difference in listening ability between positive and negative attitude students who were taught by using conventional technique (0.000<0.05). (3) there was significance difference in listening ability between positive and negative attitude students who were taught by using video materials and those who were taught by using conventional technique (0.000<0.05). (4) there was a significant interaction effect of Video materials and listening attitude towards the listening ability at the second level cadets of D III Inland Water and Ferries Transport  Palembang (0.020 < 0.05).
本研究调查了使用视频材料对二级学员的听力能力和听力态度是否有显著差异。采用问卷调查的方法,选取40名学员作为样本,将其平均分为实验组和对照组。采用前测和后测对照组设计,只对实验组进行治疗。数据分析采用三种技术:测量齐性和正态性数据的统计分析、独立t检验和双向方差分析。研究发现:(1)积极态度与消极态度的视频教学学生在听力能力上存在显著差异(0.000<0.05)。(2)正、负态度常规教学学生的听力能力差异有统计学意义(0.000<0.05)。(3)正、负态度视频教学与常规教学在听力能力上有显著差异(0.000<0.05)。(4)有显著交互作用的视频材料和听力的态度倾听能力第二层次学员D三世内河和渡船运输巴邻旁(0.020 < 0.05)。
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引用次数: 0
Review of Safety Equipment in Shipping (Float Tools) in The KMP. Tanjung Burang, on Ulee Lheue – Balohan Tracking KMP中船舶安全设备(浮子工具)的回顾。Tanjung Burang,在Ulee Lheue - Balohan追踪
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i1.4
Chairul Insani Ilham, Broto Priyono, Ryan Havis
The Ulee Lheue Ferry Port is managed by the Department of Transportation port city of Banda Aceh. The crossing port serves two tracks with 3 Ro-Ro ship operating and ship jetfoil 2. One important component in ferry transport is safety. Safety is not only to the service user but also to the crew. On ships operating in the Ulee Lheue Ferry Port there are many safety devices such damaged lifejacket, lifebuoy, lifeboat and the number of safety devices that do not fit the needs of the vessel based on the Safety Of Life At Sea (SOLAS).The conditions and the amount of safety equipment must be considered in terms of both the feasibility of tools and appropriate equipment so that in the event of emergency safety tools that exist can be used with either as a form of implementation of aspects of the safety of passengers on board. The number and condition of safety equipment that does not comply with the requirements could endanger the safety of lives of the passengers in case of accident. The number of safety devices must be able to accommodate the number of passengers and crew on board.
Ulee Lheue轮渡港口由班达亚齐港口城市运输部管理。渡口服务两条轨道,有3艘滚装船操作和2艘快艇。轮渡运输的一个重要组成部分是安全。安全不仅是服务用户的安全,也是机组人员的安全。在Ulee Lheue渡轮港口作业的船舶上,有许多安全装置,如损坏的救生衣、救生圈、救生艇,以及许多不符合海上生命安全(SOLAS)船舶需要的安全装置。安全设备的条件和数量必须考虑到工具的可行性和适当的设备,以便在紧急情况下,现有的安全工具可以与任何一种工具一起使用,作为船上乘客安全方面的一种实施形式。安全设备的数量和状况不符合要求,发生事故时可能危及乘客的生命安全。安全装置的数量必须能够容纳船上乘客和机组人员的数量。
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引用次数: 0
The Ship Optimalization Model at The Pemenang Port in West Lombok Regency 西龙目岛佩门港船舶优化模型
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i2.11
Chairul Insani Ilham
Pemenang of the harbor is one of the Ports located in West Lombok regency. Seaport Village Pemenang connect with the three Gili. Gili Air, Gili Meno and Gili Trawangan, Gili where to go to the third can not be by road, but the number of boats are available at the Port Pemenang does not match the number of passengers at the Port so that the ship - its can not operate every day. The analysis used in analyzing the existing problems in the Pemenang's Port is: Load Factor Analysis, Needs Analysis of the Canoe Motor Boat. Based on the results obtained from the data analysis needs of an ideal Canoe Motor Boat operating in the Port Ward Pemenang of Gili Air trajectory for the year 2008 as many as four ships, with restrictions on the number of trips for each trip is 2 - each ship.
Pemenang港是位于西龙目岛摄政的港口之一。海港村与佩门南三吉利相连。Gili Air, Gili Meno和Gili Trawangan, Gili去哪里都不能通过公路,但是在Pemenang港可用的船只数量与在港口的乘客数量不匹配,所以船-它不能每天运行。在分析槟榔屿港口存在的问题时采用的分析方法是:负荷因素分析、独木舟摩托艇需求分析。根据所获得的数据分析结果,需要一艘理想的独木舟摩托艇在吉利航空2008年在港Ward Pemenang运行的轨迹多达四艘船,每艘船的旅行次数限制为2次。
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引用次数: 0
Analysis Of The Use Of Self-Protective Equipment (PPE) In Boom Baru Port Of Palembang 巨港邦邦邦邦巴鲁港自我防护装备使用情况分析
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i2.16
Y. Komalasari
In an effort to implement work procedures safely and avoid working risks to loading and unloading activities, awareness of the loading and unloading workers (TKBM) is required to apply Occupational Safety and Health (K3) rules through the use of Personal Protective Equipment (PPE). The fact that occurs when this, the application of the use of Personal Protective Equipment (PPE) in loading and unloading activities at the Port is still lacking, even though the loading and unloading activities are high operational activities that can cause various risks of accidents, especially risks to occupational safety and health. The purpose of this study was to evaluate the process of implementing Occupational Safety and Health (K3) to Unloading Workers at the Boom Baru Port of Palembang through the use of Personal Protective Equipment (PPE). The study used survey questions and direct interviews in the field, followed by identification of project locations, visual surveys in the project and documentation taking in the field. Implementation of the use of Personal Protective Equipment (PPE). At the Boom Baru Port of Palembang, it has not been going well because of the lack of implementation of the supervisory function of the TKBM Cooperative and from the regulatory side of the Palembang Port Authority and Port Authority (KSOP).
为了安全执行工作程序并避免装卸活动的工作风险,装卸工人(TKBM)必须意识到通过使用个人防护装备(PPE)来应用职业安全与健康(K3)规则。发生这种情况的事实是,在港口装卸活动中仍然缺乏使用个人防护装备的应用,尽管装卸活动是高作业活动,可能造成各种事故风险,特别是对职业安全和健康的风险。本研究的目的是通过使用个人防护装备(PPE)来评估巨港Boom Baru港口卸船工人的职业安全与健康(K3)实施过程。这项研究在实地使用了调查问题和直接访谈,然后确定项目地点,在项目中进行目视调查和在实地收集文件。实施个人防护装备(PPE)的使用。在巨港的Boom Baru港,由于缺乏TKBM合作社的监督职能以及巨港港务局和港务局(KSOP)的监管方面的实施,其进展并不顺利。
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引用次数: 1
Port Of The Inland Waterways 内河港口
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i2.19
Argo Victoria Ong
Inland water harbor is a port located in the inland waters of a large river that can be navigated, canal / river or in a lake. The inland port can function like a seaport with various loading and unloading activities including container ships, tankers, roro ships and so on like the Boom Baru port in Palembang, Trisakti Port located in the suburbs of Banjarmasin, the capital of South Kalimantan Province, is located on the banks of the Barito River, about 20 miles from the mouth of the Barito River at position 03 "20" 18 "LS, 114" 34 "48" East. Banjarmasin port is a major supporter of sea transportation which directly or indirectly plays an active role in the economic development of South Kalimantan Province. Because through inland waters usually the draft ship is not too deep depending on the river being passed.
内河港是指位于大河、运河/河流或湖泊内河水域的港口,可通航。内陆港口可以像海港一样运作,包括集装箱船,油轮,滚轮等各种装卸活动,如巨港的Boom Baru港口,位于南加里曼丹省首府班贾马辛郊区的Trisakti港口,位于巴里托河岸边,距离巴里托河河口约20英里,位置03“20”18“LS, 114“34”48“East。Banjarmasin港是海上运输的主要支持者,直接或间接地在南加里曼丹省的经济发展中发挥着积极作用。因为通过内陆水域,通常吃水船不会太深,这取决于所通过的河流。
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引用次数: 1
Analysis Of Fast Ship Requirements In The Lembar Crossing Port - Padangbai In 2018 2018年兰巴口岸-巴东白港快船需求分析
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i2.17
Surnata Surnata, B. Setiawan
Transportation needs in an area caused by the interaction between social and political activities, as well as tourism in the area. Transportation plays a very important role in the success of the development of an area, which has a role as a liaison between one region and another separated by the presence of water, the role of transportation is also very closely related to development, and stimulates new activities in the development of the transportation system into a very important and very useful role in the smooth development of the wheel, strengthening unity and unity that affects all aspects of life. The conditions of West Lombok Regency which is close to Bali Island which is separated by the Lombok Strait, this causes crossing transportation is the main transportation of goods or passengers that can be reached by the community in supporting equitable development. Crossing transportation has an important role to provide support for economic growth, especially crossing. The position of transportation becomes one of the decisive elements in order to guarantee the economic development of the community. As the economy progresses, the role of transportation increases. This is due to the economic dependence on transportation to be greater because it must always be guaranteed smoothness in the flow of goods and passengers quickly, cheaply and safely from Padangbai Port to Lembar Harbor or vice versa. Lembar Crossing Port is one of the Crossing Ports located in West Lombok Regency which serves the Lembar - Padangbai Crossing. At the Crossing Port Lembar there is a ferry transportation company operated by PT. Indonesia Ferry ASDP Branch of Lembar.
一个地区的交通需求是由社会和政治活动以及该地区的旅游业之间的相互作用引起的。运输中起着非常重要的作用在一个区域的发展,成功的,作为一个地区之间的联络,另一个分离的存在水,交通也非常密切相关的角色发展,刺激新的活动交通系统发展的一个非常重要的和非常有用的作用在车轮的顺利发展,加强团结,团结,影响生活的各个方面。西龙目岛的条件是靠近巴厘岛,被龙目岛海峡分开,这导致交叉运输是货物或乘客的主要运输方式,可以由社区支持公平发展。过境运输对经济增长具有重要的支撑作用,特别是过境运输。交通的位置成为保证社区经济发展的决定性因素之一。随着经济的发展,交通运输的作用越来越大。这是由于经济上对运输的依赖更大,因为它必须始终保证货物和乘客在从巴东拜港到兰巴尔港的快速,廉价和安全流动的顺畅,反之亦然。兰巴过境港是位于西龙目岛的过境港之一,服务于兰巴-帕东拜过境。在兰巴渡口有一家由PT. Indonesia ferry ASDP在兰巴的分公司经营的渡轮运输公司。
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引用次数: 0
Safety Standard Of River Transportation (Speedboat) In Musi Port Of River Pasar 16 Ilir Palembang 帕萨尔河穆西港内河运输(快艇)安全标准
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i2.14
Kodrat Alam
South Sumatra is one of the provinces that has a large area of ​​water. Musi River is the main means of transportation in several sub-districts in South Sumatra. The problem discussed in this study is "What is the safety standard for river transportation passengers (speed boat) at Musi river Pasar 16 Ilir Palembang?" The purpose of this study was to determine the safety standards for river transportation (speedboat) passengers in the Musi River flow area at Pasar 16 Ilir, Palembang. The results of this study are expected to be useful for the teaching of literary readers, and for further researchers.1) for passengers, this research can be used as a reference in knowing passenger rights for safety in travel. 2) for the driver, this research can increase professionalism in driving, it can be used in increasing service to passengers and increasing professionalism of drivers and developing plans for the development of transportation infrastructure in the Musi River in Palembang. The method used by researchers is a descriptive method with a qualitative approach. Based on the results of research and discussion, safety standards for speedboat passengers in the Musi River flow area, there are several Minister of Transportation regulations that have not been implemented, such as emergency exits on large speedboats, the absence of traffic signs in the Musi River area which causes the speedboat driver to not know the state of the river like the presence of trees and stones in the water. Safety equipment such as life jackets or life jackets, and buoys amount to only around 10% per boat. There is no record of the passenger, the passenger pays the transportation fee directly to the driver.
南苏门答腊省是拥有大面积水域的省份之一。木斯河是南苏门答腊几个街道的主要交通工具。本研究讨论的问题是“木泗河Pasar 16 Ilir巨港河运乘客(快艇)的安全标准是什么?”本研究的目的是确定巨港市Pasar 16 Ilir的Musi河流区域内河流运输(快艇)乘客的安全标准。本研究的结果对文学读者的教学有一定的参考价值,对进一步的研究者也有一定的参考价值。1)对于乘客来说,本研究可以作为了解乘客在旅行中安全权利的参考。2)对于驾驶员来说,本研究可以提高驾驶员驾驶的专业性,可以用于增加对乘客的服务,提高驾驶员的专业性,为巨港木泗河交通基础设施的发展制定规划。研究人员使用的方法是一种定性方法的描述性方法。根据研究和讨论的结果,木思河流区快艇乘客的安全标准,有几个交通部的规定没有得到执行,例如大型快艇的紧急出口,木思河地区没有交通标志,导致快艇司机不知道河流的状态,就像水中有树和石头一样。救生衣或救生衣、浮标等安全设备每艘船只占10%左右。没有乘客记录,乘客直接向司机支付交通费。
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引用次数: 1
Evaluation of Passenger Service at Board of KMP. Trevallies on Bastiong - Sofifi Tracking, North Maluku Province KMP董事会客运服务评价。北马鲁古省Bastiong - Sofifi track上的trevales
Pub Date : 2023-02-23 DOI: 10.54249/iwj.v1i1.6
Doharman Lumban Tungkup, Surnata Surnata, Syadza Yasminra
North Maluku province that thousands Kota Ternate is located at the foot of Mount Gamalama for 11 (eleven) years and after 11 (eleven) years of transition and preparation of infrastructure, capital of North Maluku province was transferred to the City of Sofifi located on Halmahera Island is an island greatest. Bastiong harbor crossing in the city of Ternate serves to connect the three (3) separate island with waters of Ternate, Tidore and Halmahera. For the creation of services that match the level of passenger service, the necessary analysis using the method of conformance level of minimum service standards with existing conditions. Based on this analysis it was concluded that there are variables that are still lacking in the service of some ferry transport as not Information not available yet and Safety Facility that is easily visible and affordable form of health workers, wheelchair and stretcher, Has not provided information security problems are easily visible and clearly legible, not yet available proper temperature control facilities, toilet facilities according to the needs of passengers, canteen / cafeteria clean and separate from the passenger space as well as using electric stoves, are not yet available facilities Wheelchairs and Special Room Special Room facilities Wheelchairs users.
北马鲁古省的数千Kota Ternate位于Gamalama山脚下11(11)年,经过11(11)年的过渡和基础设施的准备,北马鲁古省的首府被转移到位于Halmahera岛的Sofifi市,这是一个最大的岛屿。位于特尔纳特市的Bastiong港口连接着特尔纳特、蒂多和哈马赫拉的水域,将三个独立的岛屿连接起来。为了创造与旅客服务水平相匹配的服务,使用最低服务标准与现有条件的一致性水平的方法进行必要的分析。根据这一分析,得出的结论是,一些渡轮运输的服务仍然缺乏变量,因为没有信息,还没有安全设施,很容易看到和负担得起的形式的卫生工作者,轮椅和stretcher,还没有提供信息,安全问题很容易看到和清楚地读,还没有提供适当的温度控制设施,厕所设施,根据乘客的需要,食堂/自助餐厅清洁,与乘客空间分开,并使用电炉,尚未提供设施轮椅和特殊房间特殊房间设施轮椅使用者。
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引用次数: 0
期刊
IWJ : Inland Waterways Journal
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