Pub Date : 2021-07-01DOI: 10.33545/26633213.2021.v3.i2a.72
Nguyen Minh Duc, D. Chi, N. H. Tien, T. Hồng
{"title":"Factors affecting customer satisfaction at Vietinbank in Vietnam","authors":"Nguyen Minh Duc, D. Chi, N. H. Tien, T. Hồng","doi":"10.33545/26633213.2021.v3.i2a.72","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i2a.72","url":null,"abstract":"","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130865505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-01DOI: 10.33545/26633213.2021.v3.i2a.73
B. R. Kuc, K. Wackowski, Nguyen Minh Duc, T. Hồng
{"title":"Factors impacting customer satisfaction at Ministop, FamilyMart and Coopsmile convenience stores in Vietnam","authors":"B. R. Kuc, K. Wackowski, Nguyen Minh Duc, T. Hồng","doi":"10.33545/26633213.2021.v3.i2a.73","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i2a.73","url":null,"abstract":"","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130067429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-01DOI: 10.33545/26633213.2021.v3.i2b.77
Michael T. Miller, Kenda S. Grover
{"title":"The use of faculty as a human resource: The emeritus college as a new uses for an old idea","authors":"Michael T. Miller, Kenda S. Grover","doi":"10.33545/26633213.2021.v3.i2b.77","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i2b.77","url":null,"abstract":"","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129092414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-01DOI: 10.33545/26633213.2021.v3.i2a.67
Dilkash Sapna, Sapna Ahlawat
The aim of the study is to learn about the several factors affecting job embeddedness of employees in IT sector of Northern India. The study uses existing literature review to learn about the job embeddedness and factors influenced it. This study focuses on job satisfaction, high performance work practices and intention to quit of employees working in IT sector. This review paper is based on the reviews of different studies, authors about to find out the various dimensions and factors influencing of the job embeddedness. The study has also explored some influencing demographic variables of job embeddedness such as age, gender, earning, education, employment, marital status, family type, etc. The findings of the study revealed that an employee who he/she is acquiescent with his current work is delineated by his soul of dedication for the fulfillment or achieving goals. This paper is based on various review papers.
{"title":"Factors affecting job embeddedness of employees in IT sector: A review study","authors":"Dilkash Sapna, Sapna Ahlawat","doi":"10.33545/26633213.2021.v3.i2a.67","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i2a.67","url":null,"abstract":"The aim of the study is to learn about the several factors affecting job embeddedness of employees in IT sector of Northern India. The study uses existing literature review to learn about the job embeddedness and factors influenced it. This study focuses on job satisfaction, high performance work practices and intention to quit of employees working in IT sector. This review paper is based on the reviews of different studies, authors about to find out the various dimensions and factors influencing of the job embeddedness. The study has also explored some influencing demographic variables of job embeddedness such as age, gender, earning, education, employment, marital status, family type, etc. The findings of the study revealed that an employee who he/she is acquiescent with his current work is delineated by his soul of dedication for the fulfillment or achieving goals. This paper is based on various review papers.","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133013688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-01DOI: 10.33545/26633213.2021.v3.i2a.70
Gourab Chakma, Asifa Nargis
Unemployment problem in Bangladesh is considered as one of the major obstacle for development and highly educated unemployed population is growing every year. Market experts are indicating that lack of skills of the graduates is causing such scenario while academicians and employers are having separate preferences over employment skills. According to this study, twenty fundamental employment skills are selected and both academicians’ & employers’ opinions are measured by ranking the skills according to their preferences. Three scales are created and university graduates’ skills are measured by each scale. After the skill measurement analysis, it’s found that the academician’ and employers’ skill preferences have no significant differences. So, the employers’ demand for skills is not causing the high number of educated unemployed graduates. As the academicians’ skill preferences is not much different than the employers’, the problem may lies in the curriculum of the universities.
{"title":"An analysis to measure the skills of university graduates of Bangladesh and its significances to the employer’s demand of skill","authors":"Gourab Chakma, Asifa Nargis","doi":"10.33545/26633213.2021.v3.i2a.70","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i2a.70","url":null,"abstract":"Unemployment problem in Bangladesh is considered as one of the major obstacle for development and highly educated unemployed population is growing every year. Market experts are indicating that lack of skills of the graduates is causing such scenario while academicians and employers are having separate preferences over employment skills. According to this study, twenty fundamental employment skills are selected and both academicians’ & employers’ opinions are measured by ranking the skills according to their preferences. Three scales are created and university graduates’ skills are measured by each scale. After the skill measurement analysis, it’s found that the academician’ and employers’ skill preferences have no significant differences. So, the employers’ demand for skills is not causing the high number of educated unemployed graduates. As the academicians’ skill preferences is not much different than the employers’, the problem may lies in the curriculum of the universities.","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130804776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-01DOI: 10.33545/26633213.2021.v3.i2b.74
N. H. Tien, D. Chi, Nguyen Minh Duc, T. Hồng
One of the aspects that most influence the consumer behavior of customers towards businesses is satisfaction. Currently in Vietnam, research topics on customer satisfaction for supermarkets or analysis of service quality at large trade centers. The new works have a general approach to the factors affecting customer satisfaction about the service quality of Bach Hoa Xanh stores - a Vietnamese retail enterprise with great potential for development. Therefore, the authors researched the factors affecting the satisfaction of Bach Hoa Xanh enterprises. On the basis of analysis, the results show that human factors-Bach Hoa Xanh employees, trust, store policies and prices affect satisfaction at Bach Hoa Xanh stores.
最能影响顾客对企业的消费行为的一个方面是满意度。目前在越南，研究主题是顾客对超市的满意度或大型贸易中心的服务质量分析。本文对越南一家极具发展潜力的零售企业巴赫和轩(Bach Hoa Xanh)门店服务质量影响顾客满意度的因素进行了综合分析。因此，笔者对巴赫和轩企业满意度的影响因素进行了研究。在分析的基础上，结果表明，人为因素-巴赫和轩员工，信任，商店政策和价格影响巴赫和轩商店的满意度。
{"title":"Factors affecting customer satisfaction at Bach Hoa Xanh retail chain in Vietnam","authors":"N. H. Tien, D. Chi, Nguyen Minh Duc, T. Hồng","doi":"10.33545/26633213.2021.v3.i2b.74","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i2b.74","url":null,"abstract":"One of the aspects that most influence the consumer behavior of customers towards businesses is satisfaction. Currently in Vietnam, research topics on customer satisfaction for supermarkets or analysis of service quality at large trade centers. The new works have a general approach to the factors affecting customer satisfaction about the service quality of Bach Hoa Xanh stores - a Vietnamese retail enterprise with great potential for development. Therefore, the authors researched the factors affecting the satisfaction of Bach Hoa Xanh enterprises. On the basis of analysis, the results show that human factors-Bach Hoa Xanh employees, trust, store policies and prices affect satisfaction at Bach Hoa Xanh stores.","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115368438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.33545/26633213.2021.v3.i1a.54
Egbe Aneozeng Awo, B. U, Otiala Boniface Paul
The purpose of this, study was to examine the relationship between workplace design or layout and work effectiveness of employees 300 worker drawn from the 25 functional manufacturing industries located in the Calabar free trade zone, Nigeria, constituted the population of the study. A sample of 200, which was representative of the various cadres of workers, was carved from the population randomly. Data was gathered with questionnaire from 200 respondents and hypothesis tested with Pearson product-moment correlation analysis at 0.05 level of significance and 118 degree of freedom. Findings indicates that most workers were dissatisfied with their offices or factories physical design, such as the circulation of gangways/walkways, the articulation and functional relationships between spaces, ventilation and the manner in which equipment/workstations are arranged and fitted. Furthermore, findings also reveals that some of the consequences of unsafe and unpleasant work environment include; stress, industrial accidents and the development of chronic diseases, which affects employees physical and mental fitness, as well as, their work effectiveness. It was recommended that organizations should provide work environments that are supportive of work effectiveness and which guarantees the health, safety and welfare of its workers.
{"title":"The correlation between workplace design and work effectiveness of employees in the Calabar free trade zone, Nigeria","authors":"Egbe Aneozeng Awo, B. U, Otiala Boniface Paul","doi":"10.33545/26633213.2021.v3.i1a.54","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i1a.54","url":null,"abstract":"The purpose of this, study was to examine the relationship between workplace design or layout and work effectiveness of employees 300 worker drawn from the 25 functional manufacturing industries located in the Calabar free trade zone, Nigeria, constituted the population of the study. A sample of 200, which was representative of the various cadres of workers, was carved from the population randomly. Data was gathered with questionnaire from 200 respondents and hypothesis tested with Pearson product-moment correlation analysis at 0.05 level of significance and 118 degree of freedom. Findings indicates that most workers were dissatisfied with their offices or factories physical design, such as the circulation of gangways/walkways, the articulation and functional relationships between spaces, ventilation and the manner in which equipment/workstations are arranged and fitted. Furthermore, findings also reveals that some of the consequences of unsafe and unpleasant work environment include; stress, industrial accidents and the development of chronic diseases, which affects employees physical and mental fitness, as well as, their work effectiveness. It was recommended that organizations should provide work environments that are supportive of work effectiveness and which guarantees the health, safety and welfare of its workers.","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116921944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.33545/26633213.2021.v3.i1a.104
Deepak Agarwal, S. Sinha, Abhishek Rai
{"title":"Linkage of strategic HRM, cultural and behavioral factors with the performance strategies in small scale industries","authors":"Deepak Agarwal, S. Sinha, Abhishek Rai","doi":"10.33545/26633213.2021.v3.i1a.104","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i1a.104","url":null,"abstract":"","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124837412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.33545/26633213.2021.v3.i1a.55
Aditi Chaudhary, A. M., Megha Bakshi
Sexual harassment has really become a matter of worry in today’s world. The current report shows an in-depth analysis of sexual harassment of female at different workplaces. In India, in the seminal judgment of the Supreme Court in Vishaka v. State of Rajasthan, the basis for the Sexual Assault at Workplace Act was laid down in (1997). Sexual abuse resulted in a breach under Article 21 of the Constitution of the major human rights given to female, in particular the precise to freedom in Articles 14 & 15 of the Indian amendment and their right to live life with pride. The present research offers an intensive history on sexual abuse faced by women in their respective workplaces in India. Workplace sexual assault is common. Why are women supposed to sacrifice on their hard work, self-respect and opportunities in a generation where dignity and standards are yelled loud regardless of gender inequality. The cruel motives of male domination are frequently pressurized and suppressed by women. Sexual harassment has revealed a uniform rise from past era to the current situation which give rise to violation of basic liberties of female at work. About 70-80 percent of the group of working women have been confirmed to face sexual assault incidents, unwilling or powerless to ask for a strict legislation to curtail these actions. Even after being familiar with the policies and practices followed by an organisation to address the issue of sexual harassment females are not able to raise their voice against the harasser. Sexual harassment has really become a matter of worry today as the cases are increasing at a very high pace. The ultimate goal of the study is to highlight the types of sexual harassment faced by female at work, what females do when they were sexually harassed and what are the procedures and practices followed by the organisations to resolve the issue of sexual harassment.
{"title":"Emperical study on female harassment at different workplaces in India","authors":"Aditi Chaudhary, A. M., Megha Bakshi","doi":"10.33545/26633213.2021.v3.i1a.55","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i1a.55","url":null,"abstract":"Sexual harassment has really become a matter of worry in today’s world. The current report shows an in-depth analysis of sexual harassment of female at different workplaces. In India, in the seminal judgment of the Supreme Court in Vishaka v. State of Rajasthan, the basis for the Sexual Assault at Workplace Act was laid down in (1997). Sexual abuse resulted in a breach under Article 21 of the Constitution of the major human rights given to female, in particular the precise to freedom in Articles 14 & 15 of the Indian amendment and their right to live life with pride. The present research offers an intensive history on sexual abuse faced by women in their respective workplaces in India. Workplace sexual assault is common. Why are women supposed to sacrifice on their hard work, self-respect and opportunities in a generation where dignity and standards are yelled loud regardless of gender inequality. The cruel motives of male domination are frequently pressurized and suppressed by women. Sexual harassment has revealed a uniform rise from past era to the current situation which give rise to violation of basic liberties of female at work. About 70-80 percent of the group of working women have been confirmed to face sexual assault incidents, unwilling or powerless to ask for a strict legislation to curtail these actions. Even after being familiar with the policies and practices followed by an organisation to address the issue of sexual harassment females are not able to raise their voice against the harasser. Sexual harassment has really become a matter of worry today as the cases are increasing at a very high pace. The ultimate goal of the study is to highlight the types of sexual harassment faced by female at work, what females do when they were sexually harassed and what are the procedures and practices followed by the organisations to resolve the issue of sexual harassment.","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126928186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.33545/26633213.2021.v3.i1a.59
Oguche Christopher Joseph, Boniface Abih Yahaya
{"title":"Environmental challenge of vehicular pollution in Nigeria: An overview","authors":"Oguche Christopher Joseph, Boniface Abih Yahaya","doi":"10.33545/26633213.2021.v3.i1a.59","DOIUrl":"https://doi.org/10.33545/26633213.2021.v3.i1a.59","url":null,"abstract":"","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124187801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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