Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.232
Abida Ashraf
The term ‘glocalization’ mediates with the concepts of ‘global’ and ‘local’ by suggesting how macro and micro interact with each other and sometimes merge and mingle up in the form of glocalization. This study explores the challenges and opportunities of post-colonial countries for getting glocal in media education which means simultaneously getting global while addressing the needs of the local. The major challenges for glocalization of media education from Pakistani perspectives are; westofixation, de-westernization, political economy of knowledge and research, language imperialism, intellectual dependency, geopolitics of emotions, colonial legacy, ethnocentrism of the west, hegemony in published research, and technological determinism..
{"title":"Glocalization of Media Education in Post-Colonial Countries: Challenges andProspects","authors":"Abida Ashraf","doi":"10.35841/1550-7521.21.19.232","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.232","url":null,"abstract":"The term ‘glocalization’ mediates with the concepts of ‘global’ and ‘local’ by suggesting how macro and micro interact with each other and sometimes merge and mingle up in the form of glocalization. This study explores the challenges and opportunities of post-colonial countries for getting glocal in media education which means simultaneously getting global while addressing the needs of the local. The major challenges for glocalization of media education from Pakistani perspectives are; westofixation, de-westernization, political economy of knowledge and research, language imperialism, intellectual dependency, geopolitics of emotions, colonial legacy, ethnocentrism of the west, hegemony in published research, and technological determinism..","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"1 1","pages":"1-6"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91009465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.233
Quatro Mgogo
This paper examines print media coverage of xenophobicrelated behaviours and its possibility to incite xenophobic violence in South Africa considering the fact that the press has had accusations of publishing unbalanced and inconsistent stories about xenophobic-related violence. The method adopted was textual analysis of the selected South African newspapers’ headlines. Thus, this paper has made use of headlines from the Daily Dispatch, The Citizen, Sunday Times, Business Daily, and Independent Online news (IOL), between the period of May 2008 to August 2018. Interestingly, most of the selected newspapers in this paper have published vastly during this period, and they have been accused of misrepresentation, biasness, unbalanced reportage mostly on xenophobic-related violence. The findings of this paper revealed that these headlines are capable to putting readers on the edge and thus incite xenophobic violence across the country. In an attempt to discourage xenophobic behaviours, this paper has therefore recommended peace journalism and Ubuntu journalism as alternative models for reporting xenophobic violence and conflict.
{"title":"Xenophobia in South Africa: An Insight into the Media Representation andTextual Analysis","authors":"Quatro Mgogo","doi":"10.35841/1550-7521.21.19.233","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.233","url":null,"abstract":"This paper examines print media coverage of xenophobicrelated behaviours and its possibility to incite xenophobic violence in South Africa considering the fact that the press has had accusations of publishing unbalanced and inconsistent stories about xenophobic-related violence. The method adopted was textual analysis of the selected South African newspapers’ headlines. Thus, this paper has made use of headlines from the Daily Dispatch, The Citizen, Sunday Times, Business Daily, and Independent Online news (IOL), between the period of May 2008 to August 2018. Interestingly, most of the selected newspapers in this paper have published vastly during this period, and they have been accused of misrepresentation, biasness, unbalanced reportage mostly on xenophobic-related violence. The findings of this paper revealed that these headlines are capable to putting readers on the edge and thus incite xenophobic violence across the country. In an attempt to discourage xenophobic behaviours, this paper has therefore recommended peace journalism and Ubuntu journalism as alternative models for reporting xenophobic violence and conflict.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"57 1","pages":"1-8"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88676561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.261
Irfan Raja, A. Shaikh
For a long time now, the media representations of British Muslims, in particular, are the central focus of academic studies. Especially, the terror attacks often receive bias coverage that connects Islam as a faith to such incidents. Notably, the attack on the Manchester arena in May 2017 by an ISIS recruit by the name of Salman Abedi shocked the nation. In the aftermath of the crisis, UK and Western media dominated national and international press coverage. However, little attention was given and received in relation to the coverage provided by British Muslim media by 5Pillars. This article aims to provide a case study of the 5Pillars media coverage of the attack on the Manchester arena in May 2017. Also, it examines the increasing role and impact of ethnic media as a challenger to the mainstream media. Furthermore, it asks significant questions including: Can Muslim media ownership makes their representation better? And is the media really that powerful that it causes harm to the reputation of Muslims worldwide? It proposes to establish alternative news media platforms alongside the mainstream media that dominate news and often either misrepresents or underrepresents the British Muslims.
{"title":"British Muslims and the Rise of Ethnic Media in the Digital Age a Case Study of 5Pillars","authors":"Irfan Raja, A. Shaikh","doi":"10.35841/1550-7521.21.19.261","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.261","url":null,"abstract":"For a long time now, the media representations of British Muslims, in particular, are the central focus of academic studies. Especially, the terror attacks often receive bias coverage that connects Islam as a faith to such incidents. Notably, the attack on the Manchester arena in May 2017 by an ISIS recruit by the name of Salman Abedi shocked the nation. In the aftermath of the crisis, UK and Western media dominated national and international press coverage. However, little attention was given and received in relation to the coverage provided by British Muslim media by 5Pillars. This article aims to provide a case study of the 5Pillars media coverage of the attack on the Manchester arena in May 2017. Also, it examines the increasing role and impact of ethnic media as a challenger to the mainstream media. Furthermore, it asks significant questions including: Can Muslim media ownership makes their representation better? And is the media really that powerful that it causes harm to the reputation of Muslims worldwide? It proposes to establish alternative news media platforms alongside the mainstream media that dominate news and often either misrepresents or underrepresents the British Muslims.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"40 1","pages":"1-7"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73460192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.259
P. Thakur
The Indian film and entertainment industry has shown a shift from conventional TV and big screen to Over-the-top media platforms. These platforms provide ease of access to stream anytime anywhere over the internet. With this study the researcher explored the remarkable evolution of these OTT platforms in India. To critically examine the study, the reasons of popularization of these platforms in Indian audiences were explored. As these platforms also have to face the criticism for showing inappropriate content, the researcher put insight into the regulatory changes made by the Government. The study implied that the evolution of OTT platforms started in 2008 with the launch of BIGFlix. A huge rise in consumer base had shown due to increased internet and smartphone base after 2015. The quality and creative content, youth-oriented population and lockdown due to COVID were the main reason of popularization of OTT platforms. The Government suggested self-classifying of the content and three-Tier mechanism to handle the grievances associated with these media platforms. The researcher adopted exploratory research design to have insights into the study. The secondary data from various news articles, blogs, reports, quality research papers were analyzed.
{"title":"A Remarkable Evolution of Over-the-top Media Platforms in India: A Case Study of Business and Regulatory Trends","authors":"P. Thakur","doi":"10.35841/1550-7521.21.19.259","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.259","url":null,"abstract":"The Indian film and entertainment industry has shown a shift from conventional TV and big screen to Over-the-top media platforms. These platforms provide ease of access to stream anytime anywhere over the internet. With this study the researcher explored the remarkable evolution of these OTT platforms in India. To critically examine the study, the reasons of popularization of these platforms in Indian audiences were explored. As these platforms also have to face the criticism for showing inappropriate content, the researcher put insight into the regulatory changes made by the Government. The study implied that the evolution of OTT platforms started in 2008 with the launch of BIGFlix. A huge rise in consumer base had shown due to increased internet and smartphone base after 2015. The quality and creative content, youth-oriented population and lockdown due to COVID were the main reason of popularization of OTT platforms. The Government suggested self-classifying of the content and three-Tier mechanism to handle the grievances associated with these media platforms. The researcher adopted exploratory research design to have insights into the study. The secondary data from various news articles, blogs, reports, quality research papers were analyzed.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"29 1 1","pages":"1-4"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85452249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.229
Janelle Bouknight
The prevalence of televisions in the home make parental mediation of television viewing an important topic for researchers to understand. Alongside the increased use of television over the past six decades, three parental television mediation styles have been identified: coviewing, instructive, and restrictive. Previous research on mediation styles has been conducted on Caucasian, African-American, Hispanic, and Asian cultural groups. This research focuses on Middle Eastern families, specifically those of Islamic faith. Researchers were interested in learning which mediation style would be most prevalent amongst the participants, as well as cultural factors that strongly correlated with the types of television mediation and the acculturation patterns found in the parents. Surveys were distributed at community events by a researcher who was a member of the community. Collected data revealed that this group of parents were more likely to follow the restrictive style of parental mediation
{"title":"Parental Mediation and Acculturation","authors":"Janelle Bouknight","doi":"10.35841/1550-7521.21.19.229","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.229","url":null,"abstract":"The prevalence of televisions in the home make parental mediation of television viewing an important topic for researchers to understand. Alongside the increased use of television over the past six decades, three parental television mediation styles have been identified: coviewing, instructive, and restrictive. Previous research on mediation styles has been conducted on Caucasian, African-American, Hispanic, and Asian cultural groups. This research focuses on Middle Eastern families, specifically those of Islamic faith. Researchers were interested in learning which mediation style would be most prevalent amongst the participants, as well as cultural factors that strongly correlated with the types of television mediation and the acculturation patterns found in the parents. Surveys were distributed at community events by a researcher who was a member of the community. Collected data revealed that this group of parents were more likely to follow the restrictive style of parental mediation","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"18 1","pages":"1-27"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90924511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.256
J. R. R. Tallungan, Marita F. Bancual
Good organizational design helps communications, productivity, and innovation. It creates an environment where people may work effectively. Among those concerns which they may handle with utmost efficiency is conflicts management which in this study is tested for correlation with organizational design preferences among graduate education students of the College of Teacher Education- Bambang Campus. Tools like profile, organization design preference and conflict management practice questionnaires were used to ascertain the relationship of constructs under investigation. After data analysis using descriptive method of research at 0.05 level of significance, the respondents who were generally female, less than five years in service and mostly specialized in general education displayed organizational preferences which regard leaders to possess roles and functions as authority and conflict management styles which surfaced the emotional maturity of the respondents. Further, the preferences and styles of the respondents vary significantly when grouped according to their specialization but did not yield significant differences when grouped according to their gender and years of service. As a final point, the respondents’ organization design preferences correlate significantly with their conflict management styles.
{"title":"Organization Design Preferences and Conflict Management Styles among Graduate Students of Nuevavizcaya State University","authors":"J. R. R. Tallungan, Marita F. Bancual","doi":"10.35841/1550-7521.21.19.256","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.256","url":null,"abstract":"Good organizational design helps communications, productivity, and innovation. It creates an environment where people may work effectively. Among those concerns which they may handle with utmost efficiency is conflicts management which in this study is tested for correlation with organizational design preferences among graduate education students of the College of Teacher Education- Bambang Campus. Tools like profile, organization design preference and conflict management practice questionnaires were used to ascertain the relationship of constructs under investigation. After data analysis using descriptive method of research at 0.05 level of significance, the respondents who were generally female, less than five years in service and mostly specialized in general education displayed organizational preferences which regard leaders to possess roles and functions as authority and conflict management styles which surfaced the emotional maturity of the respondents. Further, the preferences and styles of the respondents vary significantly when grouped according to their specialization but did not yield significant differences when grouped according to their gender and years of service. As a final point, the respondents’ organization design preferences correlate significantly with their conflict management styles.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"23 1","pages":"1-6"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82582597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.252
T. Uda, M. Serizawa
Elongation of a sand spit offshore of groins was investigated using satellite images for the convex shoreline near Cabaruan located on the bottom of Lingayen Gulf in the Philippines. Similar to the extension of a large-size sand spit offshore of Santo Tomas, a sand spit was formed by the long shore sand transport turning around the tip of groins at Cabaruan owing to high-angle wave instability. The elongation of a sand spit was numerically predicted using the BG model (a model for predicting 3-D beach changes based on Bagnold’s concept). Predicted results were in good agreement with measured changes in sand spit.
{"title":"Elongation of a Sand Spit Offshore of Groins Due to High-Angle Wave Instability","authors":"T. Uda, M. Serizawa","doi":"10.35841/1550-7521.21.19.252","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.252","url":null,"abstract":"Elongation of a sand spit offshore of groins was investigated using satellite images for the convex shoreline near Cabaruan located on the bottom of Lingayen Gulf in the Philippines. Similar to the extension of a large-size sand spit offshore of Santo Tomas, a sand spit was formed by the long shore sand transport turning around the tip of groins at Cabaruan owing to high-angle wave instability. The elongation of a sand spit was numerically predicted using the BG model (a model for predicting 3-D beach changes based on Bagnold’s concept). Predicted results were in good agreement with measured changes in sand spit.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"24 1","pages":"1-3"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75945253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.266
A. Ibrahim, Ahmed Lawal Gusau, S. Uba, A. Nasir
Advancements in the use of the internet have substantially permeated the practice of journalism, especially in the realms of newsgathering, news processing, and news dissemination. Despite the availability of research and vast number of literatures on the impacts of the internet on journalism, little or no research exists on the impacts of internet on the practice of journalism in Kano State, Nigeria, focusing on newsgathering, news processing, and news dissemination. Hence, the urge for this research gap to be closed, a situation to led to the carrying of this study. The study had one specific objective as follows: to examine how the internet has influenced the practice of journalism in the areas of (a) news gathering, (b) news processing, and (c) news dissemination in Kano State, Nigeria. Using quantitative research design, specifically survey, with sample of 123 practicing journalists drawn from the population of 800 journalists and staff at the Editorial Department of the News Agency of Nigeria (NAN) offices in Kano State, questionnaire was used to collect data and analyze using descriptive methods (tables of frequency and percentage). The study found that the internet has affected journalistic practices both positively and negatively in Kano State and has made sourcing news stories easier. However, as poor information can also be easily spread, which would reduce the credibility of journalists, this study recommends that media organizations must fashion out ways to replace and boost their resources which the internet has taken over.
{"title":"The Impact of Internet on Journalism Practice in the Context of Newsgathering, Processing and Dissemination in Kano State, Nigeria","authors":"A. Ibrahim, Ahmed Lawal Gusau, S. Uba, A. Nasir","doi":"10.35841/1550-7521.21.19.266","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.266","url":null,"abstract":"Advancements in the use of the internet have substantially permeated the practice of journalism, especially in the realms of newsgathering, news processing, and news dissemination. Despite the availability of research and vast number of literatures on the impacts of the internet on journalism, little or no research exists on the impacts of internet on the practice of journalism in Kano State, Nigeria, focusing on newsgathering, news processing, and news dissemination. Hence, the urge for this research gap to be closed, a situation to led to the carrying of this study. The study had one specific objective as follows: to examine how the internet has influenced the practice of journalism in the areas of (a) news gathering, (b) news processing, and (c) news dissemination in Kano State, Nigeria. Using quantitative research design, specifically survey, with sample of 123 practicing journalists drawn from the population of 800 journalists and staff at the Editorial Department of the News Agency of Nigeria (NAN) offices in Kano State, questionnaire was used to collect data and analyze using descriptive methods (tables of frequency and percentage). The study found that the internet has affected journalistic practices both positively and negatively in Kano State and has made sourcing news stories easier. However, as poor information can also be easily spread, which would reduce the credibility of journalists, this study recommends that media organizations must fashion out ways to replace and boost their resources which the internet has taken over.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"5 1","pages":"1-12"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81838360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.226
D. R. D. Santos
The advent of technology and its advance have impacted the world in a radical form. The digital transformation is redefining markets, industries, and making new business, investment models possible and providing opportunities before unthinkable. This article is intended to talk on a technology of blockchain and a token economy in a digital age with robust databases and the dematerialization has proven a reinvention of the financial market that we currently know. In this research we present the blockchain technology and its growing adoption around the world, the current ecosystem of icos (initial currency offer) and stos (security token offer). The blockchain technology, digital currencies and a token economy enables a break from the financial market mainstream because such technologies make the process faster, less costly and allow international investment.
{"title":"The Token Economy: Assets for the Blockchain Era","authors":"D. R. D. Santos","doi":"10.35841/1550-7521.21.19.226","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.226","url":null,"abstract":"The advent of technology and its advance have impacted the world in a radical form. The digital transformation is redefining markets, industries, and making new business, investment models possible and providing opportunities before unthinkable. This article is intended to talk on a technology of blockchain and a token economy in a digital age with robust databases and the dematerialization has proven a reinvention of the financial market that we currently know. In this research we present the blockchain technology and its growing adoption around the world, the current ecosystem of icos (initial currency offer) and stos (security token offer). The blockchain technology, digital currencies and a token economy enables a break from the financial market mainstream because such technologies make the process faster, less costly and allow international investment.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"15 1","pages":"1-6"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89526967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-01DOI: 10.35841/1550-7521.21.19.258
A. Hasan
The study conceptualized sustainable customer relationship management (susCRM) based on several theories of customer relationship management (CRM) and primary data from 150 customers and 60 employees of 30 restaurants through personal observation and in-depth interviews. The study's findings show that sustainable customer relationship management (susCRM) regenerates customers’ needs, wants, and demands, making an individual customer loyal to a restaurant.
{"title":"Sustainable Customer Relationship Management (susCRM) in Customer Loyalty Perspective: An Empirical Study on Restaurant Industries in Bangladesh","authors":"A. Hasan","doi":"10.35841/1550-7521.21.19.258","DOIUrl":"https://doi.org/10.35841/1550-7521.21.19.258","url":null,"abstract":"The study conceptualized sustainable customer relationship management (susCRM) based on several theories of customer relationship management (CRM) and primary data from 150 customers and 60 employees of 30 restaurants through personal observation and in-depth interviews. The study's findings show that sustainable customer relationship management (susCRM) regenerates customers’ needs, wants, and demands, making an individual customer loyal to a restaurant.","PeriodicalId":29900,"journal":{"name":"Global Media Journal-Canadian Edition","volume":"8 1","pages":"1-4"},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79879899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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