Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-8524-5.ch008
H. B. Winarko, I. P. S. Giri
The purpose of this study is to examine the effect of automation attributes in railway digital ticket payment toward the commuters' satisfaction and retention in railway transportation. Digital payment security is one of the essential qualities which was little discussed in determining public transportation service performance. This study used the partial least square structural equation modeling method study to measure the six effects indicated by the proposed research framework to fill the last research gap. The results showed two automation attributes, reliability and security, significantly influenced commuter satisfaction, supporting the behavioral theory as commuter satisfaction also substantially affected the commuters' retention attitude. This study revealed that the reliability factor was the most significant. The findings communicate important insight for local government in improving its railway transportation's quality of service. The study's scope was to train commuters who live in Jakarta metropolitan area and use the railway as their public or mass transportation.
{"title":"The Digital Payment Service Automation Attributes Model","authors":"H. B. Winarko, I. P. S. Giri","doi":"10.4018/978-1-7998-8524-5.ch008","DOIUrl":"https://doi.org/10.4018/978-1-7998-8524-5.ch008","url":null,"abstract":"The purpose of this study is to examine the effect of automation attributes in railway digital ticket payment toward the commuters' satisfaction and retention in railway transportation. Digital payment security is one of the essential qualities which was little discussed in determining public transportation service performance. This study used the partial least square structural equation modeling method study to measure the six effects indicated by the proposed research framework to fill the last research gap. The results showed two automation attributes, reliability and security, significantly influenced commuter satisfaction, supporting the behavioral theory as commuter satisfaction also substantially affected the commuters' retention attitude. This study revealed that the reliability factor was the most significant. The findings communicate important insight for local government in improving its railway transportation's quality of service. The study's scope was to train commuters who live in Jakarta metropolitan area and use the railway as their public or mass transportation.","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116238211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-8626-6.ch011
L. Raimi, Jainaba M. L. Kah
The chapter explicates how career reinvention is leveraged for saving jobs and ensuring business continuity in readiness for the post-pandemic era. The employees exploited entrepreneurial mindset (EM) as a resilience strategy to save current jobs and create new jobs, while employers adopted the entrepreneurial orientation (EO) to keep their businesses afloat and meet their bottom-line. In the 20 multiple cases reviewed, some of the EM characteristics that employees manifested include determination, drive to achieve, opportunity orientation, persistent problem-solving, internal locus of control, tolerance for ambiguity, calculated risk-taking, high energy level, innovativeness, vision, passion, and team building. Comparatively, the EO dimensions that employees utilised include innovativeness, proactiveness, risk-taking, competitive aggressiveness, and autonomy. The chapter enriches the EM and EO concepts by explicating both as career re-invention strategies for saving existing jobs, creating new jobs, and ensuring business continuity in the post-pandemic era.
{"title":"Career Re-Invention Through Entrepreneurial Mindset and Entrepreneurial Orientation in the Post-Pandemic Era","authors":"L. Raimi, Jainaba M. L. Kah","doi":"10.4018/978-1-7998-8626-6.ch011","DOIUrl":"https://doi.org/10.4018/978-1-7998-8626-6.ch011","url":null,"abstract":"The chapter explicates how career reinvention is leveraged for saving jobs and ensuring business continuity in readiness for the post-pandemic era. The employees exploited entrepreneurial mindset (EM) as a resilience strategy to save current jobs and create new jobs, while employers adopted the entrepreneurial orientation (EO) to keep their businesses afloat and meet their bottom-line. In the 20 multiple cases reviewed, some of the EM characteristics that employees manifested include determination, drive to achieve, opportunity orientation, persistent problem-solving, internal locus of control, tolerance for ambiguity, calculated risk-taking, high energy level, innovativeness, vision, passion, and team building. Comparatively, the EO dimensions that employees utilised include innovativeness, proactiveness, risk-taking, competitive aggressiveness, and autonomy. The chapter enriches the EM and EO concepts by explicating both as career re-invention strategies for saving existing jobs, creating new jobs, and ensuring business continuity in the post-pandemic era.","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122096977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7265-7.CH009
Fabian Salum, K. G. Coleta, D. Ferraz, H. Lopes
Scholars and practitioners have proposed different frameworks to make business model representation easier. However, more information is still required to understand their applicability, especially concerning value perspective. This chapter focus on three of them: the Choices/Consequences, the RCOV, and the Business Model Canvas. This chapter (1) provides a comparative analysis; (2) discusses their design under the concept of value creation; (3) synthesises a new structure which contemplates their core elements, goes beyond their limitations and constitutes an alternative and useful tool. The new framework is called ‘(the) value of choice's (VoC). It points out – but is not limited to – the value offering architecture and enables strategic analysts to keep focus on a broad range of value outcomes: created value, appropriated value, generative value, and distributed value. The VoC is illustrated with a Brazilian tourism company's case.
{"title":"The Value of Choices","authors":"Fabian Salum, K. G. Coleta, D. Ferraz, H. Lopes","doi":"10.4018/978-1-5225-7265-7.CH009","DOIUrl":"https://doi.org/10.4018/978-1-5225-7265-7.CH009","url":null,"abstract":"Scholars and practitioners have proposed different frameworks to make business model representation easier. However, more information is still required to understand their applicability, especially concerning value perspective. This chapter focus on three of them: the Choices/Consequences, the RCOV, and the Business Model Canvas. This chapter (1) provides a comparative analysis; (2) discusses their design under the concept of value creation; (3) synthesises a new structure which contemplates their core elements, goes beyond their limitations and constitutes an alternative and useful tool. The new framework is called ‘(the) value of choice's (VoC). It points out – but is not limited to – the value offering architecture and enables strategic analysts to keep focus on a broad range of value outcomes: created value, appropriated value, generative value, and distributed value. The VoC is illustrated with a Brazilian tourism company's case.","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116841029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-5784-5.CH007
Milan B. Vemić, Robert M. Molnar
This chapter examines the use of laws, methods, and techniques of the systems theory in manufacturing medium-sized enterprises in Serbia. The specific context is looking at the use of this theory in a complex way by relating medium-sized enterprises to both small and large business entities in order to significantly contribute to economic development through dynamic business operations and strategic orientation of all businesses. The chapter consists of three parts. The first one presents the opportunities for application of the systems theory in manufacturing medium-sized enterprises, elaborates linkages for increasing competitiveness of medium-sized enterprises, significance of alliances, networking, and clustering. The second section contains the methodology and results of the empirical study. Analyzed and compared are companies of various sizes in terms of mutual cooperation, growth, and role of founders. Following the above described content, the chapter discussion proceeds with future research directions and a conclusion.
{"title":"Developments in the Application of the General Systems Theory in Medium-Sized Enterprises","authors":"Milan B. Vemić, Robert M. Molnar","doi":"10.4018/978-1-5225-5784-5.CH007","DOIUrl":"https://doi.org/10.4018/978-1-5225-5784-5.CH007","url":null,"abstract":"This chapter examines the use of laws, methods, and techniques of the systems theory in manufacturing medium-sized enterprises in Serbia. The specific context is looking at the use of this theory in a complex way by relating medium-sized enterprises to both small and large business entities in order to significantly contribute to economic development through dynamic business operations and strategic orientation of all businesses. The chapter consists of three parts. The first one presents the opportunities for application of the systems theory in manufacturing medium-sized enterprises, elaborates linkages for increasing competitiveness of medium-sized enterprises, significance of alliances, networking, and clustering. The second section contains the methodology and results of the empirical study. Analyzed and compared are companies of various sizes in terms of mutual cooperation, growth, and role of founders. Following the above described content, the chapter discussion proceeds with future research directions and a conclusion.","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129698298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-2963-8.ch003
M. Ribeiro, António J. G. Fernandes, I. Lopes
This research aimed to identify the most developed themes in the field of digital marketing from 2010 to 2019. A total of 898 publications were selected from the Scopus database from the Business, Management and Accounting and Economics, Econometrics, and Finance domains. A bibliometric analysis was carried out using VOSviewer software and the term co-occurrence technique was used. Three clusters were identified. The first cluster relates digital marketing to the changes and adaptations of society and the economy since the emergence of the internet. The second cluster relates digital marketing to information technologies, e-commerce, and consumer behavior. Finally, the third cluster relates digital marketing with markets, social media, users, tourism, and electronic word-of-mouth (e-WOM).
{"title":"Digital Marketing","authors":"M. Ribeiro, António J. G. Fernandes, I. Lopes","doi":"10.4018/978-1-7998-2963-8.ch003","DOIUrl":"https://doi.org/10.4018/978-1-7998-2963-8.ch003","url":null,"abstract":"This research aimed to identify the most developed themes in the field of digital marketing from 2010 to 2019. A total of 898 publications were selected from the Scopus database from the Business, Management and Accounting and Economics, Econometrics, and Finance domains. A bibliometric analysis was carried out using VOSviewer software and the term co-occurrence technique was used. Three clusters were identified. The first cluster relates digital marketing to the changes and adaptations of society and the economy since the emergence of the internet. The second cluster relates digital marketing to information technologies, e-commerce, and consumer behavior. Finally, the third cluster relates digital marketing with markets, social media, users, tourism, and electronic word-of-mouth (e-WOM).","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129876792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-6684-2349-3
{"title":"Driving Factors for Venture Creation and Success in Agricultural Entrepreneurship","authors":"","doi":"10.4018/978-1-6684-2349-3","DOIUrl":"https://doi.org/10.4018/978-1-6684-2349-3","url":null,"abstract":"","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128355121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-4787-8
{"title":"Global Challenges and Strategic Disruptors in Asian Businesses and Economies","authors":"","doi":"10.4018/978-1-7998-4787-8","DOIUrl":"https://doi.org/10.4018/978-1-7998-4787-8","url":null,"abstract":"","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"95 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124639308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-8169-8.ch003
Edna Mngusughun Denga, N. Vajjhala, Sandip Rakshit
Digital marketing is a growing trend day by day, with internet marketing concepts becoming a powerful medium for digital marketing and electronic devices such as cell phones, digital billboards, tablets and laptops, portable game devices, and many gadgets that help in digital marketing. In this chapter, the role of digital marketing in assisting companies to achieve a sustainable competitive advantage was analyzed. The outbreak of the COVID-19 pandemic has put an end to companies' sales and business growth predictions, and digital marketing is no exception. Digital marketing will be at the forefront as many marketers might be looking for creative ways to sell online, reduce lead costs, increase click-through rates and conversion rates, and seek out what's new in digital marketing. This chapter focuses on understanding digital marketing concepts and how firms can achieve a competitive edge using various examples. This chapter reviews the different digital marketing concepts and strategies adopted by major global companies.
{"title":"The Role of Digital Marketing in Achieving Sustainable Competitive Advantage","authors":"Edna Mngusughun Denga, N. Vajjhala, Sandip Rakshit","doi":"10.4018/978-1-7998-8169-8.ch003","DOIUrl":"https://doi.org/10.4018/978-1-7998-8169-8.ch003","url":null,"abstract":"Digital marketing is a growing trend day by day, with internet marketing concepts becoming a powerful medium for digital marketing and electronic devices such as cell phones, digital billboards, tablets and laptops, portable game devices, and many gadgets that help in digital marketing. In this chapter, the role of digital marketing in assisting companies to achieve a sustainable competitive advantage was analyzed. The outbreak of the COVID-19 pandemic has put an end to companies' sales and business growth predictions, and digital marketing is no exception. Digital marketing will be at the forefront as many marketers might be looking for creative ways to sell online, reduce lead costs, increase click-through rates and conversion rates, and seek out what's new in digital marketing. This chapter focuses on understanding digital marketing concepts and how firms can achieve a competitive edge using various examples. This chapter reviews the different digital marketing concepts and strategies adopted by major global companies.","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130417070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-6155-2.CH015
J. Pereira, João Paulo Bittencourt, S. Nova, Alexandre A. Ardichvili
This case study focuses on a large-scale change faced by SOMOS, the largest K-12 educational platform in Brazil. In 2015, the company acquired Saraiva, a traditional family-owned publishing house with a strong portfolio of services in the K-12 sector as well as a significant share of the higher education market sector. The authors have chosen an episodic narrative to describe two relevant events within organizational change. Six episodes of change were presented, each focusing on specific and related points. They document and map the process of integration of the two organizations, describing the main challenges, critical milestones, and outcomes from each episode. They reflect on whether the evidence-based approach, used to develop the organizational change interventions, was successful in bringing people together during this critical transition.
{"title":"Better Together?","authors":"J. Pereira, João Paulo Bittencourt, S. Nova, Alexandre A. Ardichvili","doi":"10.4018/978-1-5225-6155-2.CH015","DOIUrl":"https://doi.org/10.4018/978-1-5225-6155-2.CH015","url":null,"abstract":"This case study focuses on a large-scale change faced by SOMOS, the largest K-12 educational platform in Brazil. In 2015, the company acquired Saraiva, a traditional family-owned publishing house with a strong portfolio of services in the K-12 sector as well as a significant share of the higher education market sector. The authors have chosen an episodic narrative to describe two relevant events within organizational change. Six episodes of change were presented, each focusing on specific and related points. They document and map the process of integration of the two organizations, describing the main challenges, critical milestones, and outcomes from each episode. They reflect on whether the evidence-based approach, used to develop the organizational change interventions, was successful in bringing people together during this critical transition.","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127009869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-4099-2
{"title":"Handbook of Research on Multidisciplinary Approaches to Entrepreneurship, Innovation, and ICTs","authors":"","doi":"10.4018/978-1-7998-4099-2","DOIUrl":"https://doi.org/10.4018/978-1-7998-4099-2","url":null,"abstract":"","PeriodicalId":314746,"journal":{"name":"Advances in Business Strategy and Competitive Advantage","volume":"146 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123233953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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