Pub Date : 2024-01-15DOI: 10.26668/businessreview/2023.v9i1.4152
Korakot Matarat
Purpose: This study aims to examine hotel reviews, with a specific emphasis on environmental aspects. Employing advanced sentiment analysis techniques, we delve into user sentiments expressed in evaluations. Theoretical Framework: The theoretical framework utilizes sentiment analysis to delve into hotel reviews, emphasizing the environment. Focused on key areas such as staff service (professionalism and friendliness), hotel environment and facilities (beautiful décor and cleanliness), and affordability with a friendly pricing strategy. Design/Methodology/Approach: This study involves the manual collection and analysis of 3,475 hotel review from Centara Hotel & Convention Center Udon Thani. The methodology includes systematic steps: Preprocessing (removing irrelevant charcters and stopword), Feature Extraction (identifying key elements), Classification (using Logistic Regression for binary sentiment analysis), and Prediction (applying the model to categorize new reviews). Findings: In our findings, Logistic Regression effectively categorized reviews into positive or negative sentiments, boasting a robust macro precision of 0.80. Notably, positive evaluations showed superior prediction results, with a high recall value of 0.84 percent, contributing to an impressive overall accuracy of 86 percent. These results highlight the efficacy of Logistic Regression in distinguishing sentiment categories, affirming its suitability for this analysis. Research, Practical & Social Implications: In summary, focusing on enhancing staff service, maintaining a pristine hotel environment, and offering friendly, affordable services has the potential to greatly boost customer satisfaction and overall business performance. These strategic efforts not only generate positive feedback but also lead to increased competitive advantages and expanded market share in the fiercely competitive hotel industry. Originality/Value: The findings have broader implications by shaping public perceptions, providing valuable insights for strategic decision-making, and positioning hotels for success in the highly competitive hospitality landscape.
{"title":"Critical Success Factors for Quality Improvement Projects In Pasuruan, East Java, Indonesia","authors":"Korakot Matarat","doi":"10.26668/businessreview/2023.v9i1.4152","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v9i1.4152","url":null,"abstract":"Purpose: This study aims to examine hotel reviews, with a specific emphasis on environmental aspects. Employing advanced sentiment analysis techniques, we delve into user sentiments expressed in evaluations.\u0000 \u0000Theoretical Framework: The theoretical framework utilizes sentiment analysis to delve into hotel reviews, emphasizing the environment. Focused on key areas such as staff service (professionalism and friendliness), hotel environment and facilities (beautiful décor and cleanliness), and affordability with a friendly pricing strategy.\u0000 \u0000Design/Methodology/Approach: This study involves the manual collection and analysis of 3,475 hotel review from Centara Hotel & Convention Center Udon Thani. The methodology includes systematic steps: Preprocessing (removing irrelevant charcters and stopword), Feature Extraction (identifying key elements), Classification (using Logistic Regression for binary sentiment analysis), and Prediction (applying the model to categorize new reviews).\u0000 \u0000Findings: In our findings, Logistic Regression effectively categorized reviews into positive or negative sentiments, boasting a robust macro precision of 0.80. Notably, positive evaluations showed superior prediction results, with a high recall value of 0.84 percent, contributing to an impressive overall accuracy of 86 percent. These results highlight the efficacy of Logistic Regression in distinguishing sentiment categories, affirming its suitability for this analysis.\u0000 \u0000Research, Practical & Social Implications: In summary, focusing on enhancing staff service, maintaining a pristine hotel environment, and offering friendly, affordable services has the potential to greatly boost customer satisfaction and overall business performance. These strategic efforts not only generate positive feedback but also lead to increased competitive advantages and expanded market share in the fiercely competitive hotel industry.\u0000 \u0000Originality/Value: The findings have broader implications by shaping public perceptions, providing valuable insights for strategic decision-making, and positioning hotels for success in the highly competitive hospitality landscape.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":"23 21","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139528972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-04DOI: 10.26668/businessreview/2023.v9i1.4207
Ibwari Caroline Dike, Mkpoikanke Sunday Out, Adannia Amalachukwu Dike
Purpose: The purpose of this study was to examine the effects of a hands-on educational approach on pupils' achievement and retention in the Cultural and Creative Arts. Theoretical Framework: The theoretical framework for this study is based on cognitive learning and experiential learning. Methodology: Study participants were primary five pupils in Oshimili South Local Government Area, Delta State. As part of this study, ten hands-on activities were used to engage primary five pupils in the learning process. Hands-on activities included magazine family puppets, musical glasses, painting to music, PVC sculptures, roll an activity, sound boxes, sound cans, sun shadow pictures, and swinging to music. Using a quasi-experimental design, two research questions and two hypotheses were developed and tested at a 0.05 level of significance. The study involved 100 primary five pupils from ten primary schools. Participants were divided into experimental and control groups (n=50). Culture and creative arts were taught through hands-on activities in the experimental group, but not to their counterparts in the control group. Despite this, after four weeks of experimentation, pretest and posttest data were collected from both groups. Data were collected using the Cultural and Creative Arts Achievement Test (CCAT) and the Cultural and Creative Arts Retention Test (CCRT). Participants were given the instruments directly by their respective group leaders. Based on the mean and standard deviation of the test scores, ANOVA was used to test the hypotheses. Findings: A significant effect of hands-on instruction on pupils' achievement and retention in cultural and creative arts was found. Based on the findings, the researchers recommended that pupils should be exposed to sophisticated hands-on materials to improve their achievement and retention in cultural and creative arts, and that teachers also be trained on how to use hands-on instructions in the classroom. Research, Practical & Social Implications: The study promotes active engagement and participation, which allows pupils to actively participate in the learning process. They gain a better understanding of the subject matter and retain more information. The hands-on approach promotes creativity and problem-solving skills. Pupils are encouraged to think critically, solve problems, and come up with innovative solutions through hands-on activities. As a result, their creative thinking skills are enhanced, and they are prepared for future challenges in the creative arts industry. Originality/Value: In the cultural and creative arts domain, hands-on instructional methods offer originality and uniqueness. Pupils gain a deeper understanding of subjects through interactive and hands-on classroom experiences. Hands-on activities can assist teachers in creating a more engaging and effective learning environment, resulting in improved pupil performance and retention.
{"title":"Effect of Hands-On Instructional Approach on Pupils’ Achievement and Retention in Cultural and Creative Arts","authors":"Ibwari Caroline Dike, Mkpoikanke Sunday Out, Adannia Amalachukwu Dike","doi":"10.26668/businessreview/2023.v9i1.4207","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v9i1.4207","url":null,"abstract":"Purpose: The purpose of this study was to examine the effects of a hands-on educational approach on pupils' achievement and retention in the Cultural and Creative Arts. \u0000 \u0000Theoretical Framework: The theoretical framework for this study is based on cognitive learning and experiential learning. \u0000 \u0000Methodology: Study participants were primary five pupils in Oshimili South Local Government Area, Delta State. As part of this study, ten hands-on activities were used to engage primary five pupils in the learning process. Hands-on activities included magazine family puppets, musical glasses, painting to music, PVC sculptures, roll an activity, sound boxes, sound cans, sun shadow pictures, and swinging to music. Using a quasi-experimental design, two research questions and two hypotheses were developed and tested at a 0.05 level of significance. The study involved 100 primary five pupils from ten primary schools. Participants were divided into experimental and control groups (n=50). Culture and creative arts were taught through hands-on activities in the experimental group, but not to their counterparts in the control group. Despite this, after four weeks of experimentation, pretest and posttest data were collected from both groups. Data were collected using the Cultural and Creative Arts Achievement Test (CCAT) and the Cultural and Creative Arts Retention Test (CCRT). Participants were given the instruments directly by their respective group leaders. Based on the mean and standard deviation of the test scores, ANOVA was used to test the hypotheses. \u0000 \u0000Findings: A significant effect of hands-on instruction on pupils' achievement and retention in cultural and creative arts was found. Based on the findings, the researchers recommended that pupils should be exposed to sophisticated hands-on materials to improve their achievement and retention in cultural and creative arts, and that teachers also be trained on how to use hands-on instructions in the classroom. \u0000 \u0000Research, Practical & Social Implications: The study promotes active engagement and participation, which allows pupils to actively participate in the learning process. They gain a better understanding of the subject matter and retain more information. The hands-on approach promotes creativity and problem-solving skills. Pupils are encouraged to think critically, solve problems, and come up with innovative solutions through hands-on activities. As a result, their creative thinking skills are enhanced, and they are prepared for future challenges in the creative arts industry. \u0000 \u0000Originality/Value: In the cultural and creative arts domain, hands-on instructional methods offer originality and uniqueness. Pupils gain a deeper understanding of subjects through interactive and hands-on classroom experiences. Hands-on activities can assist teachers in creating a more engaging and effective learning environment, resulting in improved pupil performance and retention.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":"71 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139386076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-02DOI: 10.26668/businessreview/2023.v9i1.4201
Bruno Reco Monge, M. A. Nogueira
Objetivo da Pesquisa: Evidenciar a importância da auditoria como fator para prevenção de fraudes. Enquadramento Teórico: Construir um breve histórico acerca a auditoria contábil, bem como demonstrar sua importância e função contra as fraudes na administração pública. Metodologia: Revisão sistemática da literatura e, para tanto, utiliza-se de consulta pelo site de periódicos da Capes e após processo de filtragem, procedeu-se à leitura integral dos artefatos encontrados. Resultados: Após refinar 245 artigos, em dois momentos de pesquisa, resultaram em 09 artigos aderentes a pesquisa, onde concluiu-se que a auditoria é uma importante ferramenta dentro de uma empresa, tanto para fornecer dados para tomada de decisões, quanto no combate às fraudes. Contribuições Teóricas e Práticas: Frente a relevância temática, esta pesquisa visa melhorar o debate acerca da temática.
{"title":"A Importância da Auditoria como Prevenção das Fraudes","authors":"Bruno Reco Monge, M. A. Nogueira","doi":"10.26668/businessreview/2023.v9i1.4201","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v9i1.4201","url":null,"abstract":"Objetivo da Pesquisa: Evidenciar a importância da auditoria como fator para prevenção de fraudes. \u0000 \u0000Enquadramento Teórico: Construir um breve histórico acerca a auditoria contábil, bem como demonstrar sua importância e função contra as fraudes na administração pública. \u0000 \u0000Metodologia: Revisão sistemática da literatura e, para tanto, utiliza-se de consulta pelo site de periódicos da Capes e após processo de filtragem, procedeu-se à leitura integral dos artefatos encontrados. \u0000 \u0000Resultados: Após refinar 245 artigos, em dois momentos de pesquisa, resultaram em 09 artigos aderentes a pesquisa, onde concluiu-se que a auditoria é uma importante ferramenta dentro de uma empresa, tanto para fornecer dados para tomada de decisões, quanto no combate às fraudes. \u0000 \u0000Contribuições Teóricas e Práticas: Frente a relevância temática, esta pesquisa visa melhorar o debate acerca da temática.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":"65 19","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139390063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-02DOI: 10.26668/businessreview/2023.v9i1.3654
Jaime Giovanny Béjar-Suárez, J. Muyulema-Allaica, David Geovanny Béjar Cáceres, Mayra Elizabeth Cáceres-Mena, Benito Guillermo Mendoza-Trujillo, Nelly Ivonne Guananga-Diaz
Purpose: The objective of this work is to apply a predictive model of bacterial growth to determine the concentration of total coliforms, under controlled laboratory conditions, in wastewater from the city of Riobamba that flows into the Chambo River (Ecuador). Theoretical Framework: Wastewater pollution is a global problem that affects water quality and public health. Population growth has a drastic impact on the contamination of water bodies, particularly in Ecuador, since most of the effluents are not adequately treated, which becomes a public health and environmental problem. For this reason, over the years, total and fecal coliforms have been used as indicators of water quality. Design/Methodology/Approach: The study used a mathematical modeling approach of a logistic and deterministic type, and calculated through an executable command designed in the integrated development environment (IDE) with the Visual C# programming language (logic) and the XAML design language (interface). Findings: The results achieved are 1) the theoretical construction of a mathematical model (logistic model) starting from a differential equation and the taking of three experimental measurements, 2) the computer construction of the bacterial growth model and 3) it has been demonstrated that there is agreement between the values obtained from the model of total coliform growth and the experimental results with a margin of error of less than 1%. Research, Practical & Social Implications: This information can be used by stakeholders to determine actions that could improve current conditions. Originality/Value: The result of this study emphasizes that the model proposed can reproduce the growth of coliforms up to a maximum growth point, it is necessary to continue with the development of the same in the stationary phase of bacterial growth and then in the decay phase.
{"title":"Logistic Model for Predicting Coliform Growth in Wastewater Effluent From the Chambo River (Ecuador)","authors":"Jaime Giovanny Béjar-Suárez, J. Muyulema-Allaica, David Geovanny Béjar Cáceres, Mayra Elizabeth Cáceres-Mena, Benito Guillermo Mendoza-Trujillo, Nelly Ivonne Guananga-Diaz","doi":"10.26668/businessreview/2023.v9i1.3654","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v9i1.3654","url":null,"abstract":"Purpose: The objective of this work is to apply a predictive model of bacterial growth to determine the concentration of total coliforms, under controlled laboratory conditions, in wastewater from the city of Riobamba that flows into the Chambo River (Ecuador).\u0000 \u0000Theoretical Framework: Wastewater pollution is a global problem that affects water quality and public health. Population growth has a drastic impact on the contamination of water bodies, particularly in Ecuador, since most of the effluents are not adequately treated, which becomes a public health and environmental problem. For this reason, over the years, total and fecal coliforms have been used as indicators of water quality.\u0000 \u0000Design/Methodology/Approach: The study used a mathematical modeling approach of a logistic and deterministic type, and calculated through an executable command designed in the integrated development environment (IDE) with the Visual C# programming language (logic) and the XAML design language (interface).\u0000 \u0000Findings: The results achieved are 1) the theoretical construction of a mathematical model (logistic model) starting from a differential equation and the taking of three experimental measurements, 2) the computer construction of the bacterial growth model and 3) it has been demonstrated that there is agreement between the values obtained from the model of total coliform growth and the experimental results with a margin of error of less than 1%.\u0000 \u0000Research, Practical & Social Implications: This information can be used by stakeholders to determine actions that could improve current conditions.\u0000 \u0000Originality/Value: The result of this study emphasizes that the model proposed can reproduce the growth of coliforms up to a maximum growth point, it is necessary to continue with the development of the same in the stationary phase of bacterial growth and then in the decay phase.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":"118 51","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139390890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-29DOI: 10.26668/businessreview/2023.v8i12.3945
Mohammed Alhashem, M. K. Nabi, Ravinder Pant, Asra Inkesar, Nusrat Khan, Mohammed Arshad Khan
Purpose: The COVID-19 pandemic has led to a surge in e-commerce as millions of people were forced to stay at home and adopt digital channels for their purchases to avoid crowded supermarkets. It made the whole world look towards e-commerce as a one-stop solution for keeping markets alive. However, it came as an opportunity for digital fraudsters as a huge number of digital frauds were reported during this pandemic. Such incidents raised questions about online trust-related issues. Fake websites, insecure payment mechanisms, data theft, privacy breach, product reliability, etc., are a few of the reasons why many people are still not confident about using e-commerce platforms. When customers cannot physically touch, feel, and see the products, it becomes even more suspicious and raises serious uncertainty about the quality of the promised product and transaction setup in the e-commerce framework. Design/Methodology/Approch: In this study, primary data was collected through structured questionnaires from e-commerce website users belonging to Generation Z and analyzed using Structural Equation Modelling and Path Analysis in IBM SPSS AMOS version 24. Findings: Online Security, Online Privacy, and Website appearance were studied and found to have a significant positive impact on online trust. Online trust was also found to be a predictor of purchase intention. Online trust was also found to act as a full mediator between online security and purchase intention, online privacy, and purchase intention, and as a partial mediator between website appearance and purchase intention. Research, Practical & Social Implications: The cross-sectional nature of this study makes it difficult for making inferences about causal relationships so new studies can adopt and check the utility of a longitudinal approach in this area. Furthermore, the data collected using convenience sampling had all young generation respondents, mostly college/university students. This current study takes only three antecedents of online trust with reference to a young generation; an exploratory study is needed here to find out new possible antecedents of developing online trust. Moreover, the appearance of the website is altogether a vast area to investigate for further development; very limited dimensions of the appearance of e-commerce websites are covered in this study.
目的：COVID-19 大流行导致电子商务激增，因为数百万人被迫呆在家里，采用数字渠道购物，以避免拥挤的超市。这使得全世界都将电子商务视为保持市场活力的一站式解决方案。然而，这也为数字欺诈者提供了机会，因为在这次大流行期间，报告了大量数字欺诈事件。这些事件引发了人们对网络信任相关问题的质疑。虚假网站、不安全的支付机制、数据盗窃、隐私泄露、产品可靠性等，都是许多人对使用电子商务平台缺乏信心的原因。当客户无法亲自触摸、感受和看到产品时，就会更加怀疑，并对电子商务框架中承诺的产品质量和交易设置产生严重的不确定性。 设计/方法/应用：在本研究中，通过结构化问卷收集了属于 Z 世代的电子商务网站用户的原始数据，并在 IBM SPSS AMOS 24 版本中使用结构方程模型和路径分析进行了分析。 研究结果研究发现，在线安全、在线隐私和网站外观对在线信任有显著的积极影响。研究还发现，在线信任是购买意向的预测因素。研究还发现，在线信任是在线安全与购买意向、在线隐私与购买意向之间的完全中介，也是网站外观与购买意向之间的部分中介。 研究、实践和社会意义：本研究的横断面性质使其难以推断因果关系，因此新的研究可以在这一领域采用纵向方法并检验其实用性。此外，使用便利抽样收集的数据的受访者都是年轻一代，大多是大专院校学生。目前的研究只针对年轻一代的三个在线信任前因；因此需要进行探索性研究，以发现发展在线信任的新的可能前因。此外，网站外观也是一个有待进一步研究的广阔领域；本研究对电子商务网站外观的研究非常有限。
{"title":"Exploring the Factors Affecting Online Trust in B2C E-Commerce Transactions in India: an Empirical Study","authors":"Mohammed Alhashem, M. K. Nabi, Ravinder Pant, Asra Inkesar, Nusrat Khan, Mohammed Arshad Khan","doi":"10.26668/businessreview/2023.v8i12.3945","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v8i12.3945","url":null,"abstract":"Purpose: The COVID-19 pandemic has led to a surge in e-commerce as millions of people were forced to stay at home and adopt digital channels for their purchases to avoid crowded supermarkets. It made the whole world look towards e-commerce as a one-stop solution for keeping markets alive. However, it came as an opportunity for digital fraudsters as a huge number of digital frauds were reported during this pandemic. Such incidents raised questions about online trust-related issues. Fake websites, insecure payment mechanisms, data theft, privacy breach, product reliability, etc., are a few of the reasons why many people are still not confident about using e-commerce platforms. When customers cannot physically touch, feel, and see the products, it becomes even more suspicious and raises serious uncertainty about the quality of the promised product and transaction setup in the e-commerce framework. Design/Methodology/Approch: In this study, primary data was collected through structured questionnaires from e-commerce website users belonging to Generation Z and analyzed using Structural Equation Modelling and Path Analysis in IBM SPSS AMOS version 24. Findings: Online Security, Online Privacy, and Website appearance were studied and found to have a significant positive impact on online trust. Online trust was also found to be a predictor of purchase intention. Online trust was also found to act as a full mediator between online security and purchase intention, online privacy, and purchase intention, and as a partial mediator between website appearance and purchase intention. Research, Practical & Social Implications: The cross-sectional nature of this study makes it difficult for making inferences about causal relationships so new studies can adopt and check the utility of a longitudinal approach in this area. Furthermore, the data collected using convenience sampling had all young generation respondents, mostly college/university students. This current study takes only three antecedents of online trust with reference to a young generation; an exploratory study is needed here to find out new possible antecedents of developing online trust. Moreover, the appearance of the website is altogether a vast area to investigate for further development; very limited dimensions of the appearance of e-commerce websites are covered in this study.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":" 68","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139144891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-29DOI: 10.26668/businessreview/2023.v8i12.4120
Lúcia Piedade, Mariana Inácio Marques, Alexandra O’Neill
Purpose: The objective of this study was to understand the practical implications of the adopted sustainable, namely environmental practices in the workplace. This article’s research purpose is to understand if the sustainability and environmental measures implemented in the proposed airport management sector case study, have impact on employees, not only in their workplace, but also in their daily routines. Theoretical Framework: Authors used secondary and primary research methods, conducting a literature review, by analyzing published articles and company reports regarding the relevant concerned concepts. The qualitative research enabled the development the primary quantitative design of the conducted questionnaire survey. Design/Methodology/Approach: The authors performed questionnaire surveys to Lisbon airport employees, conducted a quantitative analysis and tested the efficiency of the proposed measures to construct a proposal that aims to improve sustainability practices in business management and daily routines. Findings: The presented results propose motivation and willingness of the respondents for sustainable practices and emphasize the relevance of change management and consolidation of specific sustainable measures in a widespread of day-to-day practices. The neutral position of respondents regarding the specific action of the organization, propose the need for a plan of action for future interactions, with further involvement, participation and information, thus, enhancing the individual and collective impact in the sector, society and in the world, as sustainable corporate practices are shown to be replicated in personal and family environment. Research, Practical & Social Implications: This paper enables the exploration of the main literature on sustainability and the understanding of practical implications for employees on their routines. Originality/Value: The study proposes an understanding, in practice, of the impact of adopted measures on employees', namely in their actions and pleasure or satisfaction derived of working in a company with s sustainable practices.
{"title":"Sustainability Management and Practical Implications for Employees: ANA (Vinci Airports) Case Study","authors":"Lúcia Piedade, Mariana Inácio Marques, Alexandra O’Neill","doi":"10.26668/businessreview/2023.v8i12.4120","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v8i12.4120","url":null,"abstract":"Purpose: The objective of this study was to understand the practical implications of the adopted sustainable, namely environmental practices in the workplace. This article’s research purpose is to understand if the sustainability and environmental measures implemented in the proposed airport management sector case study, have impact on employees, not only in their workplace, but also in their daily routines. Theoretical Framework: Authors used secondary and primary research methods, conducting a literature review, by analyzing published articles and company reports regarding the relevant concerned concepts. The qualitative research enabled the development the primary quantitative design of the conducted questionnaire survey. Design/Methodology/Approach: The authors performed questionnaire surveys to Lisbon airport employees, conducted a quantitative analysis and tested the efficiency of the proposed measures to construct a proposal that aims to improve sustainability practices in business management and daily routines. Findings: The presented results propose motivation and willingness of the respondents for sustainable practices and emphasize the relevance of change management and consolidation of specific sustainable measures in a widespread of day-to-day practices. The neutral position of respondents regarding the specific action of the organization, propose the need for a plan of action for future interactions, with further involvement, participation and information, thus, enhancing the individual and collective impact in the sector, society and in the world, as sustainable corporate practices are shown to be replicated in personal and family environment. Research, Practical & Social Implications: This paper enables the exploration of the main literature on sustainability and the understanding of practical implications for employees on their routines. Originality/Value: The study proposes an understanding, in practice, of the impact of adopted measures on employees', namely in their actions and pleasure or satisfaction derived of working in a company with s sustainable practices.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":" 18","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139142372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The research focuses on identifying managerial practices in higher education and their connection to innovation in order to establish diagnostic and reflective elements regarding managerial activities in the university. Finally, it is crucial to interpret the results within the specific context and the value that managers bring to academic activities. Theoretical Framework: There are not enough studies associated with managerial practice in higher education, let alone focused on innovation. The main references in managerial practice refer to Mintzberg. In terms of innovation management, various models and alternatives are presented in both the management and education domains. Design/Methodology/Approach: The research has a qualitative descriptive hermeneutic approach and used a non-probabilistic sample of 20 executives from 5 higher education institutions, who were provided with a self-administered questionnaire. Additionally, observation processes and dialogue with 6 executives were conducted to delve deeper into the obtained information and carry out a more detailed hermeneutic process. Findings: The managerial practice in higher education institutions is far from consistently incorporating innovation into their activities. The analyzed institutions show a low presence of innovation management methods, indicating that they do not have a clear development path. Among some of the needs prevailing in the studied organizations is the incorporation of innovation in the design of managerial positions and functions, as well as the ability to allocate specific periods of time to address innovation. Research, Practical & Social Implications: The research proposes elements to evaluate within the organization and projects elements to strengthen managerial activity in higher education, as well as to improve decision-making. Originality/Value: Research on managerial practice is not abundant, and even less so within the framework of higher education. Therefore, it is essential to replicate this type of work to understand the reality of organizations
{"title":"Leadership and Innovation in Higher Education: a Characterization of Managerial Activities in the University","authors":"Jesús Enrique Beltrán Virgüez, Jhony Alexander Barrera Lievano, Sandra Patricia Cote Daza","doi":"10.26668/businessreview/2023.v8i12.3941","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v8i12.3941","url":null,"abstract":"Purpose: The research focuses on identifying managerial practices in higher education and their connection to innovation in order to establish diagnostic and reflective elements regarding managerial activities in the university. Finally, it is crucial to interpret the results within the specific context and the value that managers bring to academic activities. Theoretical Framework: There are not enough studies associated with managerial practice in higher education, let alone focused on innovation. The main references in managerial practice refer to Mintzberg. In terms of innovation management, various models and alternatives are presented in both the management and education domains. Design/Methodology/Approach: The research has a qualitative descriptive hermeneutic approach and used a non-probabilistic sample of 20 executives from 5 higher education institutions, who were provided with a self-administered questionnaire. Additionally, observation processes and dialogue with 6 executives were conducted to delve deeper into the obtained information and carry out a more detailed hermeneutic process. Findings: The managerial practice in higher education institutions is far from consistently incorporating innovation into their activities. The analyzed institutions show a low presence of innovation management methods, indicating that they do not have a clear development path. Among some of the needs prevailing in the studied organizations is the incorporation of innovation in the design of managerial positions and functions, as well as the ability to allocate specific periods of time to address innovation. Research, Practical & Social Implications: The research proposes elements to evaluate within the organization and projects elements to strengthen managerial activity in higher education, as well as to improve decision-making. Originality/Value: Research on managerial practice is not abundant, and even less so within the framework of higher education. Therefore, it is essential to replicate this type of work to understand the reality of organizations","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":" 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139144127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-29DOI: 10.26668/businessreview/2023.v8i12.4134
Georges Y. Maalouf
Objective: To investigate the role of ChatGPT in Business Success, and to identify the effectiveness of adopting and strategizing ChatGPT. Theoretical Reference: This study is grounded in the theoretical frameworks of artificial intelligence, ChatGPT, Chatbot, and Technology, focusing on their roles in business success. Method: A mono-method quantitative research was adopted, with a deductive approach, and ontology of objectivism. The data was collected using a survey, and the time horizon is cross-sectional. Results and Conclusion: This study found that companies should strategize the use of ChatGPT, and user satisfaction should be prioritized. Customization should be promoted while using ChatGPT, and proactive decision-making is a must. Research Implications: The findings offer valuable insights for companies who want to survive in a fast-changing business environment. Strategically adopting ChatGPT has the potential to enhance business operations, customer satisfaction, and overall success in the increasingly digital and AI-integrated business landscape. Originality/Value: This study contributes to the business success and prosperity, thereby providing a unique perspective.
{"title":"The Effect of ChatGPT on Business Success","authors":"Georges Y. Maalouf","doi":"10.26668/businessreview/2023.v8i12.4134","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v8i12.4134","url":null,"abstract":"Objective: To investigate the role of ChatGPT in Business Success, and to identify the effectiveness of adopting and strategizing ChatGPT. Theoretical Reference: This study is grounded in the theoretical frameworks of artificial intelligence, ChatGPT, Chatbot, and Technology, focusing on their roles in business success. Method: A mono-method quantitative research was adopted, with a deductive approach, and ontology of objectivism. The data was collected using a survey, and the time horizon is cross-sectional. Results and Conclusion: This study found that companies should strategize the use of ChatGPT, and user satisfaction should be prioritized. Customization should be promoted while using ChatGPT, and proactive decision-making is a must. Research Implications: The findings offer valuable insights for companies who want to survive in a fast-changing business environment. Strategically adopting ChatGPT has the potential to enhance business operations, customer satisfaction, and overall success in the increasingly digital and AI-integrated business landscape. Originality/Value: This study contributes to the business success and prosperity, thereby providing a unique perspective.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":" 29","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139144080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-28DOI: 10.26668/businessreview/2023.v8i12.3267
Boussouf Zouheir, Amrani Hanae, Aftiss Ahmed
Purpose: The aim of this article is to understand the perception of stakeholders of university performance, its determinants, actors and influencing factors. Theoretical Framework: The literature review shed light on the current state of the Moroccan university, namely its issues and challenges, while emphasizing the concept of performance in the complex university environment. Design/Methodology/Approach: In the course of this research, we mobilized a qualitative approach based on a single case study, namely the Sidi Mohammed Ben Abdellah University in the city of Fez. Findings: The analysis of stakeholders' perceptions and expectations revealed the existence of several factors influencing the university's performance: the quality of the internal environment and its ability to guarantee the quality of training, the integration of graduates into the job market, scientific production, the search for funding through contracts, research projects, motivation of researchers through the reimbursement of publication costs for their scientific research in indexed journals, and good governance. Taken together, these factors are the main determinants of Moroccan university performance. Research, Practical & Social Implications: The results of our research will be used by neighboring universities to improve their performance. It's not just a question of looking at financial indicators such as the commitment rate to judge whether the university is efficient. We need to go beyond this dimension to touch on others, because as long as its missions and stakeholders are plural, achieving performance remains utopian in terms of its dimensions. Originality/Value: The article's originality lies in its treatment of the notion of performance in a rather complicated environment characterized by the proliferation of its stakeholders, making it difficult to assess in comparison with other establishments. This paper will be of great added value to universities that want to make performance one of their elementary objectives by referring first and foremost to the various factors that help generate university performance.
目的：本文旨在了解利益相关者对大学绩效、其决定因素、参与者和影响因素的看法。 理论框架：文献综述揭示了摩洛哥大学的现状，即其问题和挑战，同时强调了复杂大学环境中的绩效概念。 设计/方法/途径：在研究过程中，我们采用了基于单一案例研究的定性方法，即非斯市的 Sidi Mohammed Ben Abdellah 大学。 研究结果通过分析利益相关者的看法和期望，我们发现了影响大学绩效的几个因素：内部环境的质量及其保证培训质量的能力、毕业生融入就业市场的情况、科研成果、通过合同寻求资金、研究项目、通过报销科研成果在索引期刊上的发表费用来激励研究人员，以及良好的管理。综上所述，这些因素是摩洛哥大学绩效的主要决定因素。 研究、实践和社会影响：我们的研究成果将被周边大学用于提高其绩效。判断大学是否有效率，不能只看财务指标，如承诺率。我们需要超越这一维度，触及其他维度，因为只要大学的使命和利益相关者是多元的，那么实现绩效在其维度上仍然是乌托邦式的。 原创性/价值：这篇文章的独创性在于它在一个相当复杂的环境中处理了绩效的概念，这个环境的特点是利益相关者众多，因此很难与其他机构进行比较评估。对于那些希望将绩效作为其基本目标之一的大学来说，这篇文章将具有极大的附加价值，因为它首先提到了有助于产生大学绩效的各种因素。
{"title":"The University System and the Issue of Performance: What Perceptions of Stakeholders? Case of Sidi Mohammed Ben Abdellah University","authors":"Boussouf Zouheir, Amrani Hanae, Aftiss Ahmed","doi":"10.26668/businessreview/2023.v8i12.3267","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v8i12.3267","url":null,"abstract":"Purpose: The aim of this article is to understand the perception of stakeholders of university performance, its determinants, actors and influencing factors. Theoretical Framework: The literature review shed light on the current state of the Moroccan university, namely its issues and challenges, while emphasizing the concept of performance in the complex university environment. Design/Methodology/Approach: In the course of this research, we mobilized a qualitative approach based on a single case study, namely the Sidi Mohammed Ben Abdellah University in the city of Fez. Findings: The analysis of stakeholders' perceptions and expectations revealed the existence of several factors influencing the university's performance: the quality of the internal environment and its ability to guarantee the quality of training, the integration of graduates into the job market, scientific production, the search for funding through contracts, research projects, motivation of researchers through the reimbursement of publication costs for their scientific research in indexed journals, and good governance. Taken together, these factors are the main determinants of Moroccan university performance. Research, Practical & Social Implications: The results of our research will be used by neighboring universities to improve their performance. It's not just a question of looking at financial indicators such as the commitment rate to judge whether the university is efficient. We need to go beyond this dimension to touch on others, because as long as its missions and stakeholders are plural, achieving performance remains utopian in terms of its dimensions. Originality/Value: The article's originality lies in its treatment of the notion of performance in a rather complicated environment characterized by the proliferation of its stakeholders, making it difficult to assess in comparison with other establishments. This paper will be of great added value to universities that want to make performance one of their elementary objectives by referring first and foremost to the various factors that help generate university performance.","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":"310 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139152495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-28DOI: 10.26668/businessreview/2023.v8i12.4190
Erivan dos Santos Oliveira, Paulo César Barros De Oliveira, Eliane Gonçalves Craveiro, Jefferson Praia Bezerra, Daniel Nascimento-e-Silva
Purpose: Agribusiness is a phenomenon of interest to science from several aspects, and this multiplicity of aspects taken simultaneously is a new way of trying to understand and explain it. Specific, unidisciplinary studies still predominate on a single element of agribusiness, such as finance, marketing, and production, among countless others. However, the trend is towards multifactorial studies because agribusiness is a phenomenon that cannot be classified solely as industry, commerce, or service or as a primary, secondary, or tertiary sector. Consolidated agribusiness is all of these things simultaneously, whose reality is delimited by science based on its conceptual definitions. Therefore, the definitions must be analyzed so that the current stage of scientific knowledge about the phenomenon can be understood, especially its limits, characteristics, and dynamics, which are the purposes of this study. Theoretical Structure: The theoretical architecture of this study consisted of seeking to understand the phenomenon of agribusiness with socio-economic development, which is its most evident externality. It was carried out interdisciplinary, highlighting its integral reality based on what appears and can be identified in the conceptual definitions available in scientific publications. The justification for this procedure was the need to understand agribusiness from multiple scientific views so that its various aspects could be understood. Design/Methodology/Approach: This study aimed to analyze the conceptual definitions of agribusiness in the scientific literature in studies published between 2015 and 2023. To this end, it established three guiding questions, which sought to identify the frontiers of knowledge about the phenomenon, its main attributes, and what logical scheme it is possible to find among its main defining characteristics. For this, the conceptual bibliographic method was used, which consists of formulating a problem and its breakdown into a response pattern, collecting data in scientific databases, organizing and analyzing data based on semantic resources, and generating responses from the diagrammatic layout of the data organization. Findings: The results showed the existence of nine approaches to agribusiness (set, sum, activity, science, practice, configuration, industry, process, and transformation) and eight groups of attributes (transnational activities, commercialization, distribution logistics, supply logistics, companies, production, services, and agroecosystem). These discoveries allowed us to understand that agribusiness has an evolutionary dynamic that begins with the professionalization of the rural output and culminates with the irradiation of the reach of this production to transnational borders. Research, Practical, and Social Implications: These findings fundamentally affect how agribusiness is viewed. In Brazil, in particular, the prevalent mentality tends to distinguish agribusiness as a unique an
{"title":"Analysis of Conceptual Definitions of Agribusiness Using the Conceptual Bibliographic Method","authors":"Erivan dos Santos Oliveira, Paulo César Barros De Oliveira, Eliane Gonçalves Craveiro, Jefferson Praia Bezerra, Daniel Nascimento-e-Silva","doi":"10.26668/businessreview/2023.v8i12.4190","DOIUrl":"https://doi.org/10.26668/businessreview/2023.v8i12.4190","url":null,"abstract":"Purpose: Agribusiness is a phenomenon of interest to science from several aspects, and this multiplicity of aspects taken simultaneously is a new way of trying to understand and explain it. Specific, unidisciplinary studies still predominate on a single element of agribusiness, such as finance, marketing, and production, among countless others. However, the trend is towards multifactorial studies because agribusiness is a phenomenon that cannot be classified solely as industry, commerce, or service or as a primary, secondary, or tertiary sector. Consolidated agribusiness is all of these things simultaneously, whose reality is delimited by science based on its conceptual definitions. Therefore, the definitions must be analyzed so that the current stage of scientific knowledge about the phenomenon can be understood, especially its limits, characteristics, and dynamics, which are the purposes of this study. Theoretical Structure: The theoretical architecture of this study consisted of seeking to understand the phenomenon of agribusiness with socio-economic development, which is its most evident externality. It was carried out interdisciplinary, highlighting its integral reality based on what appears and can be identified in the conceptual definitions available in scientific publications. The justification for this procedure was the need to understand agribusiness from multiple scientific views so that its various aspects could be understood. Design/Methodology/Approach: This study aimed to analyze the conceptual definitions of agribusiness in the scientific literature in studies published between 2015 and 2023. To this end, it established three guiding questions, which sought to identify the frontiers of knowledge about the phenomenon, its main attributes, and what logical scheme it is possible to find among its main defining characteristics. For this, the conceptual bibliographic method was used, which consists of formulating a problem and its breakdown into a response pattern, collecting data in scientific databases, organizing and analyzing data based on semantic resources, and generating responses from the diagrammatic layout of the data organization. Findings: The results showed the existence of nine approaches to agribusiness (set, sum, activity, science, practice, configuration, industry, process, and transformation) and eight groups of attributes (transnational activities, commercialization, distribution logistics, supply logistics, companies, production, services, and agroecosystem). These discoveries allowed us to understand that agribusiness has an evolutionary dynamic that begins with the professionalization of the rural output and culminates with the irradiation of the reach of this production to transnational borders. Research, Practical, and Social Implications: These findings fundamentally affect how agribusiness is viewed. In Brazil, in particular, the prevalent mentality tends to distinguish agribusiness as a unique an","PeriodicalId":31480,"journal":{"name":"International Journal of Professional Business Review","volume":"31 44","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139148146","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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