The industrial revolution is a reality that must be faced by every country. This condition hasan impact on increasing interdependence between country located in an area in the form ofcooperation in various fields. Industrial revolution gives an essential challenge to improvethe quality of resources human power that can establish cross-cultural interactions to beable to address every opportunity of good cooperation. One component that needs to bepossessed by human resources in the era of the industrial revolution, especially the younggeneration of Indonesia is the cross-cultural communication competence with knowledge,understanding, self-confidence and cultural identity through the experience of interactingwith individuals from different cultural backgrounds. The young generation of Indonesianeeds to build a global mindset and play an active role in building harmonious cooperationin achieving the agenda of the industrial revolution. This phenomenon is essential so thatIndonesia's human resources are not just spectators, but can determine the success of theempowered nation competitiveness. This study aims to analyse affective, cognitive andconative elements in forming cross-cultural communication competencies. This researchalso examines the influence of the dimensions of cross-cultural communication and attitudestowards global citizenship towards the intention to work together across cultures. Theresearch sample was taken using a purposive sampling method. Data were collected usingsurvey methods with questionnaire techniques. Respondents in this study were students atthree universities in Central Java.
{"title":"Understanding The Competencies As Global Citizen","authors":"A. I. Anggraeni","doi":"10.32424/JORIM.V2I2.67","DOIUrl":"https://doi.org/10.32424/JORIM.V2I2.67","url":null,"abstract":"The industrial revolution is a reality that must be faced by every country. This condition hasan impact on increasing interdependence between country located in an area in the form ofcooperation in various fields. Industrial revolution gives an essential challenge to improvethe quality of resources human power that can establish cross-cultural interactions to beable to address every opportunity of good cooperation. One component that needs to bepossessed by human resources in the era of the industrial revolution, especially the younggeneration of Indonesia is the cross-cultural communication competence with knowledge,understanding, self-confidence and cultural identity through the experience of interactingwith individuals from different cultural backgrounds. The young generation of Indonesianeeds to build a global mindset and play an active role in building harmonious cooperationin achieving the agenda of the industrial revolution. This phenomenon is essential so thatIndonesia's human resources are not just spectators, but can determine the success of theempowered nation competitiveness. This study aims to analyse affective, cognitive andconative elements in forming cross-cultural communication competencies. This researchalso examines the influence of the dimensions of cross-cultural communication and attitudestowards global citizenship towards the intention to work together across cultures. Theresearch sample was taken using a purposive sampling method. Data were collected usingsurvey methods with questionnaire techniques. Respondents in this study were students atthree universities in Central Java.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43373482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to study the direct and indirect interactions between CustomerFocus, Education and Training, Team Cooperation, and Continuous Improvement ofProduct Quality. The study was carried out in the Small and Medium Industry soun noodlesin Klaten Regency. The subjects of this study were the owners of Small and MediumIndustries soun noodles.This study has a contribution, especially in explaining themechanism to provide educational programs and job training for employees to continue toimprove their skills and work skills, build strong teamwork supported by high morale andcontinuously develop and diversify products based on customer demand, feedback betweencustomers, quality of competitors, and ways employee work.
本研究的目的是研究以客户为中心、教育和培训、团队合作和产品质量持续改进之间的直接和间接互动。这项研究是在克拉滕县的中小型工业区进行的。这项研究的对象是Small and MediumIndustries soun面条的所有者。这项研究有一定的贡献，特别是在解释为员工提供教育计划和工作培训的机制方面，以继续提高他们的技能和工作技能，在高昂的士气支持下建立强大的团队合作，并根据客户需求、客户之间的反馈、竞争对手的质量和员工的工作方式不断开发和多样化产品。
{"title":"The Impact of Customer Focus, Obsession On Quality, Education and Training, Teamwork And Continuous Improvement On Product Quality","authors":"Ervina Anggraini Putri","doi":"10.32424/JORIM.V2I2.68","DOIUrl":"https://doi.org/10.32424/JORIM.V2I2.68","url":null,"abstract":"The purpose of this study is to study the direct and indirect interactions between CustomerFocus, Education and Training, Team Cooperation, and Continuous Improvement ofProduct Quality. The study was carried out in the Small and Medium Industry soun noodlesin Klaten Regency. The subjects of this study were the owners of Small and MediumIndustries soun noodles.This study has a contribution, especially in explaining themechanism to provide educational programs and job training for employees to continue toimprove their skills and work skills, build strong teamwork supported by high morale andcontinuously develop and diversify products based on customer demand, feedback betweencustomers, quality of competitors, and ways employee work.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49194753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research is conducted on Small and Medium Industries of Gumelem Coconut Sugarlocated in Gumelem, Susukan Subdistrict, Banjarnegara Regency. This study takes the title:"The Influence of Long Term Relationship, Process Integration, Cooperation on SupplyChain Management Performance and Its Impact on Competitive Advantage (Study onGumMem Coconut Sugar IKM)". The purpose of this study was to determine the effect oflong term relationships, process integration, cooperation on supply chain managementperformance and its effect on competitive advantage. The population in this study were allsmall and medium-sized industries of coconut sugar gumelem in Gumelem Kulon. Thenumber of respondents taken in this study were 71 respondents. Sample Randon Samplingis used in determining this respondent. Based on the results of research and analysis ofdata using Multiple Regression Analysis and Simple Regression Analysis shows that: (1)Long term relationships have a positive effect on supply chain management performance,(2) Process integration has a positive effect on supply chain management performance, (3)Cooperation has an effect positive for supply chain management performance, (4) Supplychain management performance has a positive effect on competitive advantage. Theimplications of the above conclusions are in an effort to increase customer satisfaction, theproducers should pay attention to various policies relating to long term relationships,process integration, cooperation. The efforts made are to improve the supply chainmanagement performance in full in accordance with the needs, policies, trust, cooperationrelated to customer satisfaction of coconut sugar gumelem. And also in order to maintaintight competition in the industrial world, companies must improve supply chain managementperformance.
{"title":"The Impact of Long Term Relationship, Process Integration, Cooperation On Supply Chain Management Performance And Competitive Advantage","authors":"Uci Afriliyani, B. Sunarko","doi":"10.32424/JORIM.V2I2.64","DOIUrl":"https://doi.org/10.32424/JORIM.V2I2.64","url":null,"abstract":"This research is conducted on Small and Medium Industries of Gumelem Coconut Sugarlocated in Gumelem, Susukan Subdistrict, Banjarnegara Regency. This study takes the title:\"The Influence of Long Term Relationship, Process Integration, Cooperation on SupplyChain Management Performance and Its Impact on Competitive Advantage (Study onGumMem Coconut Sugar IKM)\". The purpose of this study was to determine the effect oflong term relationships, process integration, cooperation on supply chain managementperformance and its effect on competitive advantage. The population in this study were allsmall and medium-sized industries of coconut sugar gumelem in Gumelem Kulon. Thenumber of respondents taken in this study were 71 respondents. Sample Randon Samplingis used in determining this respondent. Based on the results of research and analysis ofdata using Multiple Regression Analysis and Simple Regression Analysis shows that: (1)Long term relationships have a positive effect on supply chain management performance,(2) Process integration has a positive effect on supply chain management performance, (3)Cooperation has an effect positive for supply chain management performance, (4) Supplychain management performance has a positive effect on competitive advantage. Theimplications of the above conclusions are in an effort to increase customer satisfaction, theproducers should pay attention to various policies relating to long term relationships,process integration, cooperation. The efforts made are to improve the supply chainmanagement performance in full in accordance with the needs, policies, trust, cooperationrelated to customer satisfaction of coconut sugar gumelem. And also in order to maintaintight competition in the industrial world, companies must improve supply chain managementperformance.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47676070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study was to analyze the effect of transformational leadership style,intrinisk motivation on the performance of employees train company with job satisfaction asa mediating variable. The number of respondents taken in this study were 52 respondentsusing probability sampling. This study uses a survey method using a quantitative approach.The analytical tool used in this study is multiple regression analysis with SPSS software.Based on the conclusion that transformational leadership style and intrinsic motivation havea positive effect on employee performance with job satisfaction as a mediating variable.
{"title":"The Effect Of Transformational Leadership, Intrinsic Motivation On Employee Performance With Work Facility As A Mediation Variable","authors":"Desty Khoirunnisa","doi":"10.32424/JORIM.V2I1.63","DOIUrl":"https://doi.org/10.32424/JORIM.V2I1.63","url":null,"abstract":"The purpose of this study was to analyze the effect of transformational leadership style,intrinisk motivation on the performance of employees train company with job satisfaction asa mediating variable. The number of respondents taken in this study were 52 respondentsusing probability sampling. This study uses a survey method using a quantitative approach.The analytical tool used in this study is multiple regression analysis with SPSS software.Based on the conclusion that transformational leadership style and intrinsic motivation havea positive effect on employee performance with job satisfaction as a mediating variable.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42937669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The research objective is to analyse the influence of focus on customers, obsession withquality, education and training, benchmarking, teamwork and continuous improvement inquality costs. The hypothesis proposed is Customer Focus, obsession with Quality,Education and Training, Benchmarking, Teamwork and Continuous Improvement affectquality costs. The number of respondents taken in this study was 80 respondents. Theanalytical tool used is using the SPSS application program with techniques. Multipleregression analysis and hypothesis testing using f and t-test.
{"title":"Analysis Of The Effect Of The Implementation Of TQM On Quality Costs","authors":"Budiawan Aji Wicaksono, B. Sunarko","doi":"10.32424/JORIM.V2I1.60","DOIUrl":"https://doi.org/10.32424/JORIM.V2I1.60","url":null,"abstract":"The research objective is to analyse the influence of focus on customers, obsession withquality, education and training, benchmarking, teamwork and continuous improvement inquality costs. The hypothesis proposed is Customer Focus, obsession with Quality,Education and Training, Benchmarking, Teamwork and Continuous Improvement affectquality costs. The number of respondents taken in this study was 80 respondents. Theanalytical tool used is using the SPSS application program with techniques. Multipleregression analysis and hypothesis testing using f and t-test.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43288711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Annisa Herwina Herawan, H. Haryadi, D. L. Indyastuti
This study aims to determine and analyze the effects of compensation, job stress andmotivation on job satisfaction. The method used is survey and sampling technique used isnonprobability sampling with saturated sampling. Population in this research is permanentemployee of Health Office Karawang with sample counted 100 respondent. Data analysisused in this research is using Partial Least Square (PLS). The implication of this research isto improve employee job satisfaction, the management of Karawang Health Office needs toprioritize policies related to job satisfaction. In an effort to improve employee job satisfaction,management needs to prioritize policies related to compensation, job stress and motivation.To improve employee job satisfaction, management also needs to pay attention to othersupporting factors such as organizational culture, work environment, organizational climate,organizational commitment and other factors not examined. It should be noted in order toimprove employee morale and progress of the company
{"title":"The Effect Of Compensation, Job Stress, And Motivation On Job Satisfation","authors":"Annisa Herwina Herawan, H. Haryadi, D. L. Indyastuti","doi":"10.32424/JORIM.V2I1.61","DOIUrl":"https://doi.org/10.32424/JORIM.V2I1.61","url":null,"abstract":"This study aims to determine and analyze the effects of compensation, job stress andmotivation on job satisfaction. The method used is survey and sampling technique used isnonprobability sampling with saturated sampling. Population in this research is permanentemployee of Health Office Karawang with sample counted 100 respondent. Data analysisused in this research is using Partial Least Square (PLS). The implication of this research isto improve employee job satisfaction, the management of Karawang Health Office needs toprioritize policies related to job satisfaction. In an effort to improve employee job satisfaction,management needs to prioritize policies related to compensation, job stress and motivation.To improve employee job satisfaction, management also needs to pay attention to othersupporting factors such as organizational culture, work environment, organizational climate,organizational commitment and other factors not examined. It should be noted in order toimprove employee morale and progress of the company","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45125743","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Positive values of Western management such as efficiency, discipline and respect for therole of the individual to influence the performance of the organisation. American corporatemanagement practices cannot be separated from values and rationality embraced by thecommunity. Efforts to achieve organisational effectiveness depends on environmentalfactors, one of which cultural factors. Culture is the value system embraced by theenvironment, including the work environment. Based on Hofstede's cultural dimensions, thecollectivist, Indonesia, entrepreneurial management model has the potential to develop thebusiness goals that have value and uniqueness.
{"title":"Managing Entrepreneurship: An Indonesian Context","authors":"A. I. Anggraeni","doi":"10.32424/JORIM.V2I1.62","DOIUrl":"https://doi.org/10.32424/JORIM.V2I1.62","url":null,"abstract":"Positive values of Western management such as efficiency, discipline and respect for therole of the individual to influence the performance of the organisation. American corporatemanagement practices cannot be separated from values and rationality embraced by thecommunity. Efforts to achieve organisational effectiveness depends on environmentalfactors, one of which cultural factors. Culture is the value system embraced by theenvironment, including the work environment. Based on Hofstede's cultural dimensions, thecollectivist, Indonesia, entrepreneurial management model has the potential to develop thebusiness goals that have value and uniqueness.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49153480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research is a type of research based on case studies, where is the research withUSING a descriptive approach to explain variables what will be studied. The purpose of thisprogram was to find out the Queuing System Model of the Office of Central Java Province inPemalang District, to find the size pattern of service at UP3AD Central Java Province, andto test the arrival pattern Poisson distribution and whether Service Time is distributedExponential. This research is conducted by observing the rate of arrival of taxpayers perminute and also the time of service for taxpayers per minute. This study was tested usingthe Kolmogorov-Smirnov Conformity Test which was assisted by SPSS and Microsoft Excelapplications.
{"title":"Analysis of Single Channel-Multi Phase Queue Model","authors":"Syafiq Annas Purwanda","doi":"10.32424/JORIM.V2I1.59","DOIUrl":"https://doi.org/10.32424/JORIM.V2I1.59","url":null,"abstract":"This research is a type of research based on case studies, where is the research withUSING a descriptive approach to explain variables what will be studied. The purpose of thisprogram was to find out the Queuing System Model of the Office of Central Java Province inPemalang District, to find the size pattern of service at UP3AD Central Java Province, andto test the arrival pattern Poisson distribution and whether Service Time is distributedExponential. This research is conducted by observing the rate of arrival of taxpayers perminute and also the time of service for taxpayers per minute. This study was tested usingthe Kolmogorov-Smirnov Conformity Test which was assisted by SPSS and Microsoft Excelapplications.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42918635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this research is to know the influence of cash ratio, DER, recivable turnover, NPM, ROE, and institutional ownership on dividend payout ratio at manufacturing company. This research was conducted at manufacturing company listed in BEI period 2011 until 2016. The sampling technique used is purposive sampling, which is a sample of 19 companies. Data analysis in this study using classical test, multiple linear regression analysis, F test, adjusted R square, and t test. From the results of the research is known that receivables turnover, return on equity, and institutional ownership have a significant positive effect on dividend payout ratio. While the rest, cash ratio, DER, and NPM did not significantly affect the dividend payout ratio in manufacturing companies in 2011-2016.
{"title":"The Impact of Cash Ratio, Debt To Equity Ratio, Receivables Turnover, Net Profit Margin, Return On Equity, and Institutional Ownership To Dividend Payout Ratio","authors":"Fakhrun Affandi, B. Sunarko, Ary Yunanto","doi":"10.32424/JORIM.V1I4.53","DOIUrl":"https://doi.org/10.32424/JORIM.V1I4.53","url":null,"abstract":"The purpose of this research is to know the influence of cash ratio, DER, recivable turnover, NPM, ROE, and institutional ownership on dividend payout ratio at manufacturing company. This research was conducted at manufacturing company listed in BEI period 2011 until 2016. The sampling technique used is purposive sampling, which is a sample of 19 companies. Data analysis in this study using classical test, multiple linear regression analysis, F test, adjusted R square, and t test. From the results of the research is known that receivables turnover, return on equity, and institutional ownership have a significant positive effect on dividend payout ratio. While the rest, cash ratio, DER, and NPM did not significantly affect the dividend payout ratio in manufacturing companies in 2011-2016.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42483449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Muhammad Farhan Abdillah Nata Prasetya, R. Setyanto, N. Afif
The study entitled "the effect of the quality of food and service atAmbassador catering towards customer satisfaction and brand loyalty".Type of this research is a case study with survey method using thequestionnaire as a data collection tool. Research is done in the cikarang.There are many types of businesses, such as restaurants, culinaryfoodstreet, foodcourt, etc. But one of the most popular in many people nowis the catering. One of the catering that I take as one of the objects of mythesis is the Ambassador of Catering. As Ambassador catering Cateringwas able to attract the interest of several companies. Because of the newstand for several years and experienced a significant increase in thephenomenon and become Ambassadors of the catering business. Basedon the above issues, this research was conducted to analyze the quality ofthe food and the perceived service quality to customer satisfaction andcustomer loyalty towards Ambassador catering. The respondents in thisstudy are the 176 respondents who came from employees of companieswho use the services Ambassador catering. The research of using SEM(Structural Equation Model) as a tool of analysis techniques. SPSSstatistics paid off device is used to analyze the data. The results ofhypothesis testing using a T-test is as follows: (1) Food quality has apositive influence on customer satisfaction. (2) Service quality has apositive influence on customer satisfaction. (3) Customer satisfaction has apositive influence on brand loyalty. (4) food quality has no significantinfluence on brand loyalty. (5) service quality has a positive influence onbrand loyalty.
{"title":"The Analysis Of Food Quality And Service Quality Of Duta Catering Towards Customer Satisfaction And Brand Loyalty","authors":"Muhammad Farhan Abdillah Nata Prasetya, R. Setyanto, N. Afif","doi":"10.32424/JORIM.V1I4.57","DOIUrl":"https://doi.org/10.32424/JORIM.V1I4.57","url":null,"abstract":"The study entitled \"the effect of the quality of food and service atAmbassador catering towards customer satisfaction and brand loyalty\".Type of this research is a case study with survey method using thequestionnaire as a data collection tool. Research is done in the cikarang.There are many types of businesses, such as restaurants, culinaryfoodstreet, foodcourt, etc. But one of the most popular in many people nowis the catering. One of the catering that I take as one of the objects of mythesis is the Ambassador of Catering. As Ambassador catering Cateringwas able to attract the interest of several companies. Because of the newstand for several years and experienced a significant increase in thephenomenon and become Ambassadors of the catering business. Basedon the above issues, this research was conducted to analyze the quality ofthe food and the perceived service quality to customer satisfaction andcustomer loyalty towards Ambassador catering. The respondents in thisstudy are the 176 respondents who came from employees of companieswho use the services Ambassador catering. The research of using SEM(Structural Equation Model) as a tool of analysis techniques. SPSSstatistics paid off device is used to analyze the data. The results ofhypothesis testing using a T-test is as follows: (1) Food quality has apositive influence on customer satisfaction. (2) Service quality has apositive influence on customer satisfaction. (3) Customer satisfaction has apositive influence on brand loyalty. (4) food quality has no significantinfluence on brand loyalty. (5) service quality has a positive influence onbrand loyalty.","PeriodicalId":33207,"journal":{"name":"Journal of Research in Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42886828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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