Pub Date : 2020-02-20DOI: 10.32535/ijthap.v3i1.723
Weng Tuck Loo, D. Kee, Chen Wei Har, Chee Leong Loo, Wai Meng Hau, Alotaibi Sara, Bajpai Ekta
The paper presents the success factor of Amway in Malaysia. The paper proposes that leadership, teamwork and continuous improvement are the key success factors of Amway in Malaysia. Amway Malaysia is a multi-level marketing company that established in 1976. Amway employees are always motivated by their leaders and they focus on results. The study employs a qualitative methodology with face to face interviews. The paper concludes with some recommendation.
{"title":"The Success Factors: A Study of Amway in Malaysia","authors":"Weng Tuck Loo, D. Kee, Chen Wei Har, Chee Leong Loo, Wai Meng Hau, Alotaibi Sara, Bajpai Ekta","doi":"10.32535/ijthap.v3i1.723","DOIUrl":"https://doi.org/10.32535/ijthap.v3i1.723","url":null,"abstract":"The paper presents the success factor of Amway in Malaysia. The paper proposes that leadership, teamwork and continuous improvement are the key success factors of Amway in Malaysia. Amway Malaysia is a multi-level marketing company that established in 1976. Amway employees are always motivated by their leaders and they focus on results. The study employs a qualitative methodology with face to face interviews. The paper concludes with some recommendation.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"291 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132553833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-02-20DOI: 10.32535/ijthap.v3i1.721
P. Mohanty, H. B. Rout, Sapan Kumar Sadual
In the modern era, food mingled with culture and cultural subsets are one of the major tools for tourism destination marketing. Food, culture and tourism have the similar attributes that has formed a gastronomical trilogy differentiating traditional destination marketing from the modern day’s destination marketing. The gastronomical trilogy can be defined as a group of similar attributes forming a triangle where each one of them are dependent with each other and the role played by each one is influenced by the other. Hence in this paper, a strong relationship and dependency has been derived among food, culture and tourism for enhancement of destination development and marketing.
{"title":"Food, Culture and Tourism: A Gastronomy Trilogy Enhancing Destination Marketing, case study of Odisha, India","authors":"P. Mohanty, H. B. Rout, Sapan Kumar Sadual","doi":"10.32535/ijthap.v3i1.721","DOIUrl":"https://doi.org/10.32535/ijthap.v3i1.721","url":null,"abstract":"In the modern era, food mingled with culture and cultural subsets are one of the major tools for tourism destination marketing. Food, culture and tourism have the similar attributes that has formed a gastronomical trilogy differentiating traditional destination marketing from the modern day’s destination marketing. The gastronomical trilogy can be defined as a group of similar attributes forming a triangle where each one of them are dependent with each other and the role played by each one is influenced by the other. Hence in this paper, a strong relationship and dependency has been derived among food, culture and tourism for enhancement of destination development and marketing.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124344871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-02-20DOI: 10.32535/ijthap.v3i1.732
B. D. Polii, D. Tangian, A. Lumettu
The purpose of the research of character learning models in the learning of hospitality practices based on local wisdom for students of the Department of Tourism is that students have attitudes and behaviors that are in harmony with the values / rules that apply and preserve and develop the noble values of local culture in order to support regional and national development especially in the field of Hospitality. The research method used in this research is a qualitative approach method. This research was conducted at Manado State Polytechnic. In this study, the primary data were obtained by researchers from the results of in-depth interviews with key informants, namely: Head of the Study Program, Heads of Laboratoris, Lecturers, employees and students. To get more in-depth data, the researchers also observed directly when the students practiced in each subject. After the data collected is analyzed using inductive techniques including data reduction, data presentation, and data verification (conclusion drawing / verification). In the practice learning process, students are provided with materials in accordance with the job sheets that have been made. As a result of observations starting from the preparation of the equipment, there are still some students who arrive late and, are not disciplined in the use of time. At the time of the group division, there were still some students who only wanted to be in groups with their close friends.The implementation of character learning based on local wisdom in the study of hospitality practices starts from the making of this local wisdom into the quality culture of universities or institutions. In this institution there are individuals as internal customers and external customers who need one another to realize the vision and mission of the university especially the institutional level. Formulation of character values based on local wisdom of Minahasa Si Tou Tu Mou Ti Mou Tou lossistiry of Tou Ente ' which means firm in principle, highly disciplined, honest, open, democratic. Tou Nga'asan which means smart, always wants to know, tries to catch the right one. Tou Sama ' which means a religious attitude, tolerant, like to help "MAPALUS".
{"title":"Implementation Character Learning Model in Hotel Practice Learning Based on Minahasa Local Wisdom for Students of Tourism Department","authors":"B. D. Polii, D. Tangian, A. Lumettu","doi":"10.32535/ijthap.v3i1.732","DOIUrl":"https://doi.org/10.32535/ijthap.v3i1.732","url":null,"abstract":"The purpose of the research of character learning models in the learning of hospitality practices based on local wisdom for students of the Department of Tourism is that students have attitudes and behaviors that are in harmony with the values / rules that apply and preserve and develop the noble values of local culture in order to support regional and national development especially in the field of Hospitality. The research method used in this research is a qualitative approach method. This research was conducted at Manado State Polytechnic. In this study, the primary data were obtained by researchers from the results of in-depth interviews with key informants, namely: Head of the Study Program, Heads of Laboratoris, Lecturers, employees and students. To get more in-depth data, the researchers also observed directly when the students practiced in each subject. After the data collected is analyzed using inductive techniques including data reduction, data presentation, and data verification (conclusion drawing / verification). In the practice learning process, students are provided with materials in accordance with the job sheets that have been made. As a result of observations starting from the preparation of the equipment, there are still some students who arrive late and, are not disciplined in the use of time. At the time of the group division, there were still some students who only wanted to be in groups with their close friends.The implementation of character learning based on local wisdom in the study of hospitality practices starts from the making of this local wisdom into the quality culture of universities or institutions. In this institution there are individuals as internal customers and external customers who need one another to realize the vision and mission of the university especially the institutional level. Formulation of character values based on local wisdom of Minahasa Si Tou Tu Mou Ti Mou Tou lossistiry of Tou Ente ' which means firm in principle, highly disciplined, honest, open, democratic. Tou Nga'asan which means smart, always wants to know, tries to catch the right one. Tou Sama ' which means a religious attitude, tolerant, like to help \"MAPALUS\".","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126143464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-21DOI: 10.32535/ijthap.v2i3.596
Esteban Rivera Becerra, H. Alajmi, A. M. Mubarak
The study is about the Al kazemi Group in Kuwait. It is a large group and well knowned in service sector of the Kuwait. They are currently involved in the businesses related to shipping and logistics, travel and tourism, real estate, hospitality and FMCG (Fast moving consumer goods). N travel and tourism business they are working as the sales agents for many transportation companies like Royal Air Maroc, Aegean Airline and Egypt Air. In hospitality business they have established two hotels named as New Park Hotel and Latif Hotels. These hotels are considered among very top rated hotels in Kuwait. In the project the discussion is about the launch of bus service for the tourist in Kuwait. They could offer this service to the guests that stay in their hotels. They can make this service popular among the guests and the local citizens by providing it free of cost initially. The Al Kazemi group is already very famous in Kuwait and have very strong market position. They can bear the cost or expenditures incurred on the startup of this bus service. In this study, there is a complete discussion about the target market for this new idea in the business and there will be a complete analysis of economic, social, political and environmental effects of this new business idea. According to the analysis of external factors, it has been analyzed that these all are favorable in this business to accept the new idea as there is capacity for starting this unique service to enhance the productivity and the profitability of the recent business. According to the technological environment, it is analyzed in this study that these are also favorable as the transport industry of Kuwait is outstanding. There are some risks to start this new idea in the business which includes the threat for failure and the low acceptability from the customer side. With the failure of idea, there is a risk for losing the huge amount of capital which is a great loss to the company. This idea is sensible as it is the demand of the customers of this organization as it has been providing tourism services to the customers and with the introduction of transport facilities to its customers, there will be increasing attraction as the customers do not have need to go for finding another company to get the transport services for the tour in Kuwait and in its popular places. As the concluded remarks, it has been analyze that this business idea is sensible and most suitable for this organization as it has the positive results for organization.
{"title":"Al Kazemi Group","authors":"Esteban Rivera Becerra, H. Alajmi, A. M. Mubarak","doi":"10.32535/ijthap.v2i3.596","DOIUrl":"https://doi.org/10.32535/ijthap.v2i3.596","url":null,"abstract":"The study is about the Al kazemi Group in Kuwait. It is a large group and well knowned in service sector of the Kuwait. They are currently involved in the businesses related to shipping and logistics, travel and tourism, real estate, hospitality and FMCG (Fast moving consumer goods). N travel and tourism business they are working as the sales agents for many transportation companies like Royal Air Maroc, Aegean Airline and Egypt Air. In hospitality business they have established two hotels named as New Park Hotel and Latif Hotels. These hotels are considered among very top rated hotels in Kuwait. In the project the discussion is about the launch of bus service for the tourist in Kuwait. They could offer this service to the guests that stay in their hotels. They can make this service popular among the guests and the local citizens by providing it free of cost initially. \u0000 \u0000The Al Kazemi group is already very famous in Kuwait and have very strong market position. They can bear the cost or expenditures incurred on the startup of this bus service. In this study, there is a complete discussion about the target market for this new idea in the business and there will be a complete analysis of economic, social, political and environmental effects of this new business idea. According to the analysis of external factors, it has been analyzed that these all are favorable in this business to accept the new idea as there is capacity for starting this unique service to enhance the productivity and the profitability of the recent business. According to the technological environment, it is analyzed in this study that these are also favorable as the transport industry of Kuwait is outstanding. There are some risks to start this new idea in the business which includes the threat for failure and the low acceptability from the customer side. With the failure of idea, there is a risk for losing the huge amount of capital which is a great loss to the company. This idea is sensible as it is the demand of the customers of this organization as it has been providing tourism services to the customers and with the introduction of transport facilities to its customers, there will be increasing attraction as the customers do not have need to go for finding another company to get the transport services for the tour in Kuwait and in its popular places. As the concluded remarks, it has been analyze that this business idea is sensible and most suitable for this organization as it has the positive results for organization.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"152 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115920060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-21DOI: 10.32535/ijthap.v2i3.593
Siti Nurbalqis Binti Md Hassan, D. Kee, Nur Sarah Solehah Binti Mohamed Elias, Wan Nor Shafinaz Binti Wan Shafie, Shahira Binti Ahmad Shukri, Danah AlAjmi
Air transportation have become one of the fastest growing industries because of the economic deregulation. This situation makes airlines company started to think out of the box to create an exciting business strategy in order compete in the market. The aim of this study is to investigate the inefficiency of Rayani Air’s management system. Rayani airline is an airlines services that operated in Malaysia. It is the fourth airline in the world that has made it mandatory that each of the Muslim cabin crew be sharia compliant. Unfortunately, there are negative comments about their inefficiency of the systems by customers. Through observation and analysis of existing branding design, this study attempts to develop a new strategy for improving Rayani Air’s management system. In this case, improvement in this system is necessary for restoring consumers’ trust and convincing stakeholders to invest in the company. We conclude that rebranding for failure organization is a crucial task and should be given the highest priority.
{"title":"Analysis of Inefficiency in Management Systems (Case Study: Rayani Air)","authors":"Siti Nurbalqis Binti Md Hassan, D. Kee, Nur Sarah Solehah Binti Mohamed Elias, Wan Nor Shafinaz Binti Wan Shafie, Shahira Binti Ahmad Shukri, Danah AlAjmi","doi":"10.32535/ijthap.v2i3.593","DOIUrl":"https://doi.org/10.32535/ijthap.v2i3.593","url":null,"abstract":"Air transportation have become one of the fastest growing industries because of the economic deregulation. This situation makes airlines company started to think out of the box to create an exciting business strategy in order compete in the market. The aim of this study is to investigate the inefficiency of Rayani Air’s management system. Rayani airline is an airlines services that operated in Malaysia. It is the fourth airline in the world that has made it mandatory that each of the Muslim cabin crew be sharia compliant. Unfortunately, there are negative comments about their inefficiency of the systems by customers. Through observation and analysis of existing branding design, this study attempts to develop a new strategy for improving Rayani Air’s management system. In this case, improvement in this system is necessary for restoring consumers’ trust and convincing stakeholders to invest in the company. We conclude that rebranding for failure organization is a crucial task and should be given the highest priority.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131446324","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-21DOI: 10.32535/ijthap.v2i3.591
S. S. Rawung, Maya F. S. Salindeho, J. Mantiri
The Long-Term Development Plan for 2010-2025 in the Minahasa district, establishes its area as one of the tourist destinations in North Sulawesi. In fact, the number of tourists visiting both domestic and foreign countries to this district is still far from what is expected, the objectives of this study are: (1) To find out more about the factors that influence tourist visits in Minahasa District (2) To find out more how is the potential of tourism competitiveness in Minahasa District compared to other Districts / Cities in North Sulawesi Province. This type of research is primary research using descriptive quantitative approach. The data sources used in this study are primary data obtained through survey data collection techniques. Secondary data used in this study are scientific publications issued by related parties, for example BPS and Minahasa District Tourism and Culture Office. The population in this study are all foreign tourists and domestic tourists visiting tourist attractions in Minahasa Regency. The researchers took samples accidentally from tourists who visiting the Kanonang Loving Hill and Moraya Tondano Fortress. 50 people each for each place. The total sample in this study was 100 tourists. The research questionnaire was prepared based on research variables, namely: the quality of human resources, promotion of tourism, tourism facilities. The data collected is analyzed using percentages which reflect the most dominant factors that affect to tourist visits in Minahasa District.
{"title":"Analysis of The Factors Affecting Tourist Visits in Minahasa District","authors":"S. S. Rawung, Maya F. S. Salindeho, J. Mantiri","doi":"10.32535/ijthap.v2i3.591","DOIUrl":"https://doi.org/10.32535/ijthap.v2i3.591","url":null,"abstract":"The Long-Term Development Plan for 2010-2025 in the Minahasa district, establishes its area as one of the tourist destinations in North Sulawesi. In fact, the number of tourists visiting both domestic and foreign countries to this district is still far from what is expected, the objectives of this study are: (1) To find out more about the factors that influence tourist visits in Minahasa District (2) To find out more how is the potential of tourism competitiveness in Minahasa District compared to other Districts / Cities in North Sulawesi Province. \u0000This type of research is primary research using descriptive quantitative approach. The data sources used in this study are primary data obtained through survey data collection techniques. Secondary data used in this study are scientific publications issued by related parties, for example BPS and Minahasa District Tourism and Culture Office. \u0000The population in this study are all foreign tourists and domestic tourists visiting tourist attractions in Minahasa Regency. The researchers took samples accidentally from tourists who visiting the Kanonang Loving Hill and Moraya Tondano Fortress. 50 people each for each place. The total sample in this study was 100 tourists. The research questionnaire was prepared based on research variables, namely: the quality of human resources, promotion of tourism, tourism facilities. The data collected is analyzed using percentages which reflect the most dominant factors that affect to tourist visits in Minahasa District.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126290174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-21DOI: 10.32535/ijthap.v2i3.595
M. I. Maulana, Daisy Mui Hung Kee, Intan Natasha Binti Rosli, Nadia Binti Borhan, Noorazira Binti Azir, Wong Ming Huey
MAPS Perak (Movie Animation Park Studio of Perak) is a theme park in Ipoh, Perak, Malaysia which was created from a joint venture between Perak Corporation Berhad and the Sanderson Group. It was originally planned to be opened in 2015, but the opening date was delayed to 26 June 2017. The theme park is the first fully animation-based theme park in Asia which contains attractions based on animations such as DreamWorks Animation and The Smurfs and was built at the cost of RM520 million. It houses both international and homegrown (Malaysian) Intellectual Properties including DreamWorks characters, The Smurfs and BoBoiBoy and have more than 40 attractions in six themed zones. This is the first theme park in Malaysia that portray or using local animation as the theme of the amusement park. The purpose of the project is to discuss the problems faced by the Movies Animation Park Studios (MAPS) Perak from different perspectives such as financially, marketing and politics. This project also aims to suggest a solution to Movies Animation Park Studios (MAPS) Perak regarding these problems. Knowing and understanding the wider what is the cause of the company facing these problems. And also gives pro and cons about each decision make by this company when the company facing the problem. The methodology that we will use in this research is the primary method and secondary method. The primary method is when the data we collected directly from the owner or the owns of the data. This is different from the secondary method, which is the secondary method we get the data from the other resources which are carried out by other people. An example primary method by interviewing the manager and the staff of MAPS to make some surveys for our research. We do this interview by phone. Example of the secondary method is by doing research by collecting the data from their website and the other information. For our company cases, the problems with MAPS, Perak Malaysia are their awareness is low which means their marketing is not strategic in terms of costs and do not give high impact to the sales. Moreover, the price ticket that they offer for a customer is very expensive and did not worth the money and achieve customer expectations. The games in the theme park are not satisfying with. So the price is not a great deal to attract the outsider. Besides, this company also have faced the political issue which is Malaysia’s government has advice MAPS to close down this theme park because they have too much liability and they couldn’t afford it.
{"title":"MAPS, Malaysia Company","authors":"M. I. Maulana, Daisy Mui Hung Kee, Intan Natasha Binti Rosli, Nadia Binti Borhan, Noorazira Binti Azir, Wong Ming Huey","doi":"10.32535/ijthap.v2i3.595","DOIUrl":"https://doi.org/10.32535/ijthap.v2i3.595","url":null,"abstract":"MAPS Perak (Movie Animation Park Studio of Perak) is a theme park in Ipoh, Perak, Malaysia which was created from a joint venture between Perak Corporation Berhad and the Sanderson Group. It was originally planned to be opened in 2015, but the opening date was delayed to 26 June 2017. The theme park is the first fully animation-based theme park in Asia which contains attractions based on animations such as DreamWorks Animation and The Smurfs and was built at the cost of RM520 million. It houses both international and homegrown (Malaysian) Intellectual Properties including DreamWorks characters, The Smurfs and BoBoiBoy and have more than 40 attractions in six themed zones. This is the first theme park in Malaysia that portray or using local animation as the theme of the amusement park. \u0000 \u0000The purpose of the project is to discuss the problems faced by the Movies Animation Park Studios (MAPS) Perak from different perspectives such as financially, marketing and politics. This project also aims to suggest a solution to Movies Animation Park Studios (MAPS) Perak regarding these problems. Knowing and understanding the wider what is the cause of the company facing these problems. And also gives pro and cons about each decision make by this company when the company facing the problem. \u0000 \u0000The methodology that we will use in this research is the primary method and secondary method. The primary method is when the data we collected directly from the owner or the owns of the data. This is different from the secondary method, which is the secondary method we get the data from the other resources which are carried out by other people. An example primary method by interviewing the manager and the staff of MAPS to make some surveys for our research. We do this interview by phone. Example of the secondary method is by doing research by collecting the data from their website and the other information. \u0000 \u0000For our company cases, the problems with MAPS, Perak Malaysia are their awareness is low which means their marketing is not strategic in terms of costs and do not give high impact to the sales. Moreover, the price ticket that they offer for a customer is very expensive and did not worth the money and achieve customer expectations. The games in the theme park are not satisfying with. So the price is not a great deal to attract the outsider. Besides, this company also have faced the political issue which is Malaysia’s government has advice MAPS to close down this theme park because they have too much liability and they couldn’t afford it.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115714378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-21DOI: 10.32535/ijthap.v2i3.592
Devadharshni Ragu, D. Kee, J. Mahendran, Sofia Syazwani Bt Muhd Azran Chan, D. T. Selvam, Sara Alshammari
Diversity management is a process that create and maintain positive work environment where the similarities and differences of individuals are valued. However, every employer or employee at some point will encounter some problems at their work place. Our group has decided to choose Johor Ship Care Sdn Bhd to research about some of the problems face by the organization and to provide relevant solutions based on the problems. The reason behind choosing this company is because the information was easily accessible and it is a well-known company in the state of Johor. Moreover, the methodology used by our group is interview and we found out that the company faces several serious problems among the organization. One of the problems encounter by this company is high stress jobs. This problem is related to a theory, known as job demand-control (JDC) model. Secondly, employees are not getting enough motivation to succeed in their performance. Lastly, job satisfaction that refers to unhappy or negative feelings about the work and work environment. The factors that lead to the job satisfaction will be explained further in the report. In conclusion, our group has come up with several recommendations that helps the company to solve those problems. The management and employees have to prioritize and plan the most important task in an organized way to reduce stress. Besides, the management has to empower and offer more opportunities for advancement to motivate the employees. Last but not least, job satisfaction can be improved by providing positive working environment, rewards and recognition to the employers and employees.
多样性管理是一个创造和维持积极的工作环境的过程，在这种环境中，个人的异同受到重视。然而，每个雇主或雇员在某些时候都会在他们的工作场所遇到一些问题。我们小组决定选择Johor Ship Care Sdn Bhd来研究该组织面临的一些问题，并根据问题提供相关的解决方案。选择这家公司的原因是因为信息很容易获取，而且它是柔佛州的一家知名公司。此外，我们小组使用的方法是访谈，我们发现公司在组织中面临着几个严重的问题。这家公司遇到的问题之一是工作压力大。这个问题与一个理论有关，称为工作需求控制(JDC)模型。其次，员工没有获得足够的动力来取得成功。最后，工作满意度指的是对工作和工作环境的不开心或消极的感觉。导致工作满意度的因素将在报告中进一步解释。总之，我们小组提出了一些建议来帮助公司解决这些问题。管理层和员工必须以有组织的方式优先考虑和计划最重要的任务，以减少压力。此外，管理层必须授权和提供更多的晋升机会来激励员工。最后但并非最不重要的是，工作满意度可以通过提供积极的工作环境，奖励和认可雇主和员工来提高。
{"title":"Johor Ship Care Organizational Behavior","authors":"Devadharshni Ragu, D. Kee, J. Mahendran, Sofia Syazwani Bt Muhd Azran Chan, D. T. Selvam, Sara Alshammari","doi":"10.32535/ijthap.v2i3.592","DOIUrl":"https://doi.org/10.32535/ijthap.v2i3.592","url":null,"abstract":"Diversity management is a process that create and maintain positive work environment where the similarities and differences of individuals are valued. However, every employer or employee at some point will encounter some problems at their work place. Our group has decided to choose Johor Ship Care Sdn Bhd to research about some of the problems face by the organization and to provide relevant solutions based on the problems. The reason behind choosing this company is because the information was easily accessible and it is a well-known company in the state of Johor. Moreover, the methodology used by our group is interview and we found out that the company faces several serious problems among the organization. One of the problems encounter by this company is high stress jobs. This problem is related to a theory, known as job demand-control (JDC) model. Secondly, employees are not getting enough motivation to succeed in their performance. Lastly, job satisfaction that refers to unhappy or negative feelings about the work and work environment. The factors that lead to the job satisfaction will be explained further in the report. In conclusion, our group has come up with several recommendations that helps the company to solve those problems. The management and employees have to prioritize and plan the most important task in an organized way to reduce stress. Besides, the management has to empower and offer more opportunities for advancement to motivate the employees. Last but not least, job satisfaction can be improved by providing positive working environment, rewards and recognition to the employers and employees.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130020085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-21DOI: 10.32535/ijthap.v2i3.594
Phang Wenxuan, D. Kee, Goh Jing Yi, Lim Yee Chang, Yang Zheng Hong, Omar Amir
Taobao is a Chinese online shopping website, headquartered in Hangzhou, and owned by Alibaba. It is the world's biggest e-commerce website and the seventh most visited website according to Alexa. Taobao is the biggest consumer-to-consumer (C2C) e-commerce platform based in China. You can get clothes, accessories, gadgets and even computer hardware at very low prices. However, because the website is 100% in Chinese, this may be a barrier to those who want to shop but can’t make heads or tails navigating through the shopping process. Nowadays, Taobao has developed their business to international level. They start to provide international services to other countries other than China. Although the international services did provide convenience to people around the world, it did cause some inconvenience issues too. We are going to do research on those issues. The issues we found are in the area of language, logistic, scamming issues, purchasing issues and parcel tracking issues. For example, Taobao uses only chinese in their webpages, this makes those potential customers who can’t read the language cannot purchase things in Taobao. By doing this research, we manage to know how these issues affect the total sales of Taobao and how Taobao overcome these issues.
{"title":"Issue about Taobao for countries other than China","authors":"Phang Wenxuan, D. Kee, Goh Jing Yi, Lim Yee Chang, Yang Zheng Hong, Omar Amir","doi":"10.32535/ijthap.v2i3.594","DOIUrl":"https://doi.org/10.32535/ijthap.v2i3.594","url":null,"abstract":"Taobao is a Chinese online shopping website, headquartered in Hangzhou, and owned by Alibaba. It is the world's biggest e-commerce website and the seventh most visited website according to Alexa. Taobao is the biggest consumer-to-consumer (C2C) e-commerce platform based in China. You can get clothes, accessories, gadgets and even computer hardware at very low prices. However, because the website is 100% in Chinese, this may be a barrier to those who want to shop but can’t make heads or tails navigating through the shopping process. \u0000 \u0000 Nowadays, Taobao has developed their business to international level. They start to provide international services to other countries other than China. Although the international services did provide convenience to people around the world, it did cause some inconvenience issues too. We are going to do research on those issues. The issues we found are in the area of language, logistic, scamming issues, purchasing issues and parcel tracking issues. \u0000 \u0000 For example, Taobao uses only chinese in their webpages, this makes those potential customers who can’t read the language cannot purchase things in Taobao. By doing this research, we manage to know how these issues affect the total sales of Taobao and how Taobao overcome these issues.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121994097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
U Hotel Penang is a great choice for accommodation when visiting Penang. With its convenient location, the hotel offers easy access to the cities famous destinations. The hotel offers guests superior services and a broad range of amenities, U Hotel Penang is committed to ensuring that customer stay is as comfortable as possible. This hotel offers numerous on-site facilities to satisfy even the most discerning guest. Urban. Unpretentious. Utterly Unique. Moto of U Hotel which make hotel bright in Penang. Travellers looking for stylish, comfortable and affordable accommodation this hotel built for business travellers, convention-goers, and holiday-makers simply looking to get away. 128 rooms of this hotel are stylish with contemporary interiors designed with an industrial theme with a retro twist. U Hotel is in Bayan Lepas which is known as the heart of Penang’s industrial hub, which is only 15 minutes away from the Penang International Airport and close to the biggest business centres, convention halls, factories and Queensbay mall, one of Penang finest shopping mall. An exceptional experience Penang has to offer, U Hotel will be part of its Wi-Fi is free and special parking spaces for customer. Target customer for U Hotel is family, business persons especially whoever visit Penang for tourist purpose. Penang known for food and best place to enjoy for tourism purpose. This is one of additional benefit to U Hotel to get many customers from everywhere in Malaysia and overseas. The price of accommodation reasonable because it already centre of city so it is based on the environment and demand. U Hotel is 3 star of hotel which perfectly have best facilities as 4-star hotel. In Gelugor there is no other 3-star hotel as U Hotel, so it is only one good hotel for tourist. Then the location of U Hotel is quiet near to airport and it is advantage to tourist whoever lives in U Hotel. Although U Hotel is good in external ways but internal factors there are some problems that organization hard to solve it. One of the problems encounters by this U Hotel is complain of dissatisfaction of wages and special promotion to employee such as discount for them. Then, employees are not getting enough motivation to succeed in their performance. Lastly, job satisfaction that refers to unhappy or negative feelings about the work and work environment. The management and employees must prioritize and plan the most important task in an organized way to reduce stress. Besides, the management must empower and offer more opportunities for advancement to motivate the employees. Finally, job satisfaction can be improved by providing positive working environment, rewards and recognition to the employers and employees.
{"title":"Research on U Hotel","authors":"Sangari Sundaraju, D. Kee, Rebecca Dershini Lopez, Yuvamalar Balakrishnan, Youdtha Sagadevan","doi":"10.32535/IJTHAP.V2I2.525","DOIUrl":"https://doi.org/10.32535/IJTHAP.V2I2.525","url":null,"abstract":"U Hotel Penang is a great choice for accommodation when visiting Penang. With its convenient location, the hotel offers easy access to the cities famous destinations. The hotel offers guests superior services and a broad range of amenities, U Hotel Penang is committed to ensuring that customer stay is as comfortable as possible. This hotel offers numerous on-site facilities to satisfy even the most discerning guest. Urban. Unpretentious. Utterly Unique. Moto of U Hotel which make hotel bright in Penang. Travellers looking for stylish, comfortable and affordable accommodation this hotel built for business travellers, convention-goers, and holiday-makers simply looking to get away. \u0000128 rooms of this hotel are stylish with contemporary interiors designed with an industrial theme with a retro twist. U Hotel is in Bayan Lepas which is known as the heart of Penang’s industrial hub, which is only 15 minutes away from the Penang International Airport and close to the biggest business centres, convention halls, factories and Queensbay mall, one of Penang finest shopping mall. An exceptional experience Penang has to offer, U Hotel will be part of its Wi-Fi is free and special parking spaces for customer. \u0000Target customer for U Hotel is family, business persons especially whoever visit Penang for tourist purpose. Penang known for food and best place to enjoy for tourism purpose. This is one of additional benefit to U Hotel to get many customers from everywhere in Malaysia and overseas. The price of accommodation reasonable because it already centre of city so it is based on the environment and demand. U Hotel is 3 star of hotel which perfectly have best facilities as 4-star hotel. In Gelugor there is no other 3-star hotel as U Hotel, so it is only one good hotel for tourist. Then the location of U Hotel is quiet near to airport and it is advantage to tourist whoever lives in U Hotel. \u0000Although U Hotel is good in external ways but internal factors there are some problems that organization hard to solve it. One of the problems encounters by this U Hotel is complain of dissatisfaction of wages and special promotion to employee such as discount for them. Then, employees are not getting enough motivation to succeed in their performance. Lastly, job satisfaction that refers to unhappy or negative feelings about the work and work environment. The management and employees must prioritize and plan the most important task in an organized way to reduce stress. Besides, the management must empower and offer more opportunities for advancement to motivate the employees. Finally, job satisfaction can be improved by providing positive working environment, rewards and recognition to the employers and employees.","PeriodicalId":338250,"journal":{"name":"International Journal of Tourism and Hospitality in Asia Pasific","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128245883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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