By examining how perceived usefulness and ease of use relate to the user’s perception (i.e., communicative responsibility), the communicative behavior of the navigation system (i.e., the landmarks used to give directions), and the context of driving (i.e., familiarity of the driving location), this study applies the theory of communicative responsibility to the technology acceptance model to better understand why users are more likely to adopt certain navigation technologies while driving. We hypothesized that users’ perceived symmetry in communicative responsibility independently and interactively (with communicative behavior of the navigation system and the driving situation) affects perceived ease of use and usefulness of the navigation system. Consequently, the perceived ease of use and usefulness may affect the user’s intention to use the navigation system. This study found that usefulness was a significant predictor of behavioral intention. While driving in a less familiar location, the drivers perceived the navigation system to be more useful. When the navigation system provided location-specific landmarks, such as the name of a local store, drivers who attributed more communicative responsibility to the system were likely to find it useful.
{"title":"Who is (communicatively more) responsible behind the wheel? Applying the theory of communicative responsibility to TAM in the context of using navigation technology","authors":"Sungbin Youk, H. Park","doi":"10.30658/hmc.6.11","DOIUrl":"https://doi.org/10.30658/hmc.6.11","url":null,"abstract":"By examining how perceived usefulness and ease of use relate to the user’s perception (i.e., communicative responsibility), the communicative behavior of the navigation system (i.e., the landmarks used to give directions), and the context of driving (i.e., familiarity of the driving location), this study applies the theory of communicative responsibility to the technology acceptance model to better understand why users are more likely to adopt certain navigation technologies while driving. We hypothesized that users’ perceived symmetry in communicative responsibility independently and interactively (with communicative behavior of the navigation system and the driving situation) affects perceived ease of use and usefulness of the navigation system. Consequently, the perceived ease of use and usefulness may affect the user’s intention to use the navigation system. This study found that usefulness was a significant predictor of behavioral intention. While driving in a less familiar location, the drivers perceived the navigation system to be more useful. When the navigation system provided location-specific landmarks, such as the name of a local store, drivers who attributed more communicative responsibility to the system were likely to find it useful.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42216787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua
This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation’s experience.
{"title":"Fight for Flight: The Narratives of Human Versus Machine Following Two Aviation Tragedies","authors":"Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua","doi":"10.30658/hmc.4.2","DOIUrl":"https://doi.org/10.30658/hmc.4.2","url":null,"abstract":"This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation’s experience.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69533402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study investigates how people assess the trustworthiness of perceptually hybrid communicative technologies such as voice-based assistants (VBAs). VBAs are often perceived as hybrids between human and machine, which challenges previously distinct definitions of human and machine trustworthiness. Thus, this study explores how the two trustworthiness models can be combined in a hybrid trustworthiness model, which model (human, hybrid, or machine) is most applicable to examine VBA trustworthiness, and whether this differs between respondents with different levels of prior experience with VBAs. Results from two surveys revealed that, overall, the human model exhibited the best model fit; however, the hybrid model also showed acceptable model fit as prior experience increased. Findings are discussed considering the ongoing discourse to establish adequate measures for HMC research.
{"title":"Human, Hybrid, or Machine? Exploring the Trustworthiness of Voice-Based Assistants","authors":"Lisa Weidmüller","doi":"10.30658/hmc.4.5","DOIUrl":"https://doi.org/10.30658/hmc.4.5","url":null,"abstract":"This study investigates how people assess the trustworthiness of perceptually hybrid communicative technologies such as voice-based assistants (VBAs). VBAs are often perceived as hybrids between human and machine, which challenges previously distinct definitions of human and machine trustworthiness. Thus, this study explores how the two trustworthiness models can be combined in a hybrid trustworthiness model, which model (human, hybrid, or machine) is most applicable to examine VBA trustworthiness, and whether this differs between respondents with different levels of prior experience with VBAs. Results from two surveys revealed that, overall, the human model exhibited the best model fit; however, the hybrid model also showed acceptable model fit as prior experience increased. Findings are discussed considering the ongoing discourse to establish adequate measures for HMC research.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69533437","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this introduction to the fourth volume of the journal Human-Machine Communication, we present and discuss the nine articles selected for inclusion. In this essay, we aim to frame some crucial psychological, sociological, and cultural aspects of this field of research. In particular, we situate the current scholarship from a historical perspective by (a) discussing humanity’s long walk with hybridity and otherness, at both the cultural and individual development levels, (b) considering how the organization of capital, labor, and gender relations serve as fundamental context for understanding HMC in the present day, and (c) contextualizing the development of the HMC field in light of seismic, contemporary shifts in society and the social sciences. We call on the community of researchers, students, and practitioners to ask the big questions, to ground research and theory in the past as well as the real and unfolding lifeworld of human-machine communication (including what HMC may become), and to claim a seat at the table during the earliest phases in design, testing, implementation, law and policy, and ethics to intervene for social good.
{"title":"Framing the Psycho-Social and Cultural Aspects of Human-Machine Communication","authors":"L. Fortunati, Autumn P. Edwards","doi":"10.30658/hmc.4.1","DOIUrl":"https://doi.org/10.30658/hmc.4.1","url":null,"abstract":"In this introduction to the fourth volume of the journal Human-Machine Communication, we present and discuss the nine articles selected for inclusion. In this essay, we aim to frame some crucial psychological, sociological, and cultural aspects of this field of research. In particular, we situate the current scholarship from a historical perspective by (a) discussing humanity’s long walk with hybridity and otherness, at both the cultural and individual development levels, (b) considering how the organization of capital, labor, and gender relations serve as fundamental context for understanding HMC in the present day, and (c) contextualizing the development of the HMC field in light of seismic, contemporary shifts in society and the social sciences. We call on the community of researchers, students, and practitioners to ask the big questions, to ground research and theory in the past as well as the real and unfolding lifeworld of human-machine communication (including what HMC may become), and to claim a seat at the table during the earliest phases in design, testing, implementation, law and policy, and ethics to intervene for social good.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69533249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The proliferation and integration of social technologies has occurred quickly, and the specific technologies with which we engage are ever-changing. The dynamic nature of the development and use of social technologies is often acknowledged by researchers as a limitation. In this manuscript, however, we present a discussion on the implications of our modern technological context by focusing on processes of socialization and communication that are fundamentally different from their interpersonal corollary. These are presented and discussed with the goal of providing theoretical building blocks toward a more robust understanding of phenomena of human-computer interaction, human-robot interaction, human-machine communication, and interpersonal communication.
{"title":"Considering the Context to Build Theory in HCI, HRI, and HMC: Explicating Differences in Processes of Communication and Socialization with Social Technologies","authors":"Andrew Gambino, Bingjie Liu","doi":"10.30658/hmc.4.6","DOIUrl":"https://doi.org/10.30658/hmc.4.6","url":null,"abstract":"The proliferation and integration of social technologies has occurred quickly, and the specific technologies with which we engage are ever-changing. The dynamic nature of the development and use of social technologies is often acknowledged by researchers as a limitation. In this manuscript, however, we present a discussion on the implications of our modern technological context by focusing on processes of socialization and communication that are fundamentally different from their interpersonal corollary. These are presented and discussed with the goal of providing theoretical building blocks toward a more robust understanding of phenomena of human-computer interaction, human-robot interaction, human-machine communication, and interpersonal communication.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69532987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Exoskeletons are an emerging form of technology that combines the skills of both machines and humans to give wearers the ability to complete physically demanding tasks that would be too strenuous for most humans. Exoskeleton adoption has the potential to both enhance and disrupt many aspects of work, including power dynamics in the workplace and the human-machine interactions that take place. Dyadic Power Theory (DPT) is a useful theory for exploring the impacts of exoskeleton adoption. In this conceptual paper, we extend DPT to relationships between humans and machines in organizations, as well as human-human communication where use of an exoskeleton has resulted in shifts of power.
{"title":"Exoskeletons and the Future of Work: Envisioning Power and Control in a Workforce Without Limits","authors":"Gavin Kirkwood, Nan Wilkenfeld, Norah E. Dunbar","doi":"10.30658/hmc.4.10","DOIUrl":"https://doi.org/10.30658/hmc.4.10","url":null,"abstract":"Exoskeletons are an emerging form of technology that combines the skills of both machines and humans to give wearers the ability to complete physically demanding tasks that would be too strenuous for most humans. Exoskeleton adoption has the potential to both enhance and disrupt many aspects of work, including power dynamics in the workplace and the human-machine interactions that take place. Dyadic Power Theory (DPT) is a useful theory for exploring the impacts of exoskeleton adoption. In this conceptual paper, we extend DPT to relationships between humans and machines in organizations, as well as human-human communication where use of an exoskeleton has resulted in shifts of power.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69533389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This essay argues that it is the machine that constitutes the symptom of ethics— “symptom” understood as that excluded “part that has no part” in the system of moral consideration. Ethics, which has been historically organized around a human or at least biological subject, needs the machine to define the proper limits of the moral community even if it simultaneously excludes such mechanisms from any serious claim on moral consideration. The argument will proceed in five steps or movements. The first part will define and characterize “the symptom” as it has been operationalized in the work of Slovenian philosopher Slavoj Žižek. Although Žižek appropriates this term from Jacques Lacan, he develops the concept in a unique way that exceeds Lacan’s initial psychoanalytic formulations. The second and third parts will demonstrate how the machine constitutes the symptom of moral philosophy, showing how and why it comprises the always already excluded element necessary to define the proper limits of moral subjectivity. The fourth part will then consider two alternatives that promise, but ultimately fail, to accommodate this symptom. And the final section will draw out the consequences of this analysis for ethics and its excluded others.
{"title":"The Symptom of Ethics; Rethinking Ethics in the Face of the Machine","authors":"David J. Gunkel","doi":"10.30658/hmc.4.4","DOIUrl":"https://doi.org/10.30658/hmc.4.4","url":null,"abstract":"This essay argues that it is the machine that constitutes the symptom of ethics— “symptom” understood as that excluded “part that has no part” in the system of moral consideration. Ethics, which has been historically organized around a human or at least biological subject, needs the machine to define the proper limits of the moral community even if it simultaneously excludes such mechanisms from any serious claim on moral consideration. The argument will proceed in five steps or movements. The first part will define and characterize “the symptom” as it has been operationalized in the work of Slovenian philosopher Slavoj Žižek. Although Žižek appropriates this term from Jacques Lacan, he develops the concept in a unique way that exceeds Lacan’s initial psychoanalytic formulations. The second and third parts will demonstrate how the machine constitutes the symptom of moral philosophy, showing how and why it comprises the always already excluded element necessary to define the proper limits of moral subjectivity. The fourth part will then consider two alternatives that promise, but ultimately fail, to accommodate this symptom. And the final section will draw out the consequences of this analysis for ethics and its excluded others.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69533428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this manuscript we discuss the increasing use of machine agents as potential sources of support for humans. Continued examination of the use of machine agents, particularly chatbots (or “bots”) for support is crucial as more supportive interactions occur with these technologies. Building off extant research on supportive communication, this manuscript reviews research that has implications for bots as support providers. At the culmination of the literature review, several propositions regarding how factors of technological efficacy, problem severity, perceived stigma, and humanness affect the process of support are proposed. By reviewing relevant studies, we integrate research on human-machine and supportive communication to organize, extend, and provide a foundation for the growing body of work on machine agents for support.
{"title":"I Get by With a Little Help From My Bots: Implications of Machine Agents in the Context of Social Support","authors":"Austin J. Beattie, Andrew C. High","doi":"10.30658/hmc.4.8","DOIUrl":"https://doi.org/10.30658/hmc.4.8","url":null,"abstract":"In this manuscript we discuss the increasing use of machine agents as potential sources of support for humans. Continued examination of the use of machine agents, particularly chatbots (or “bots”) for support is crucial as more supportive interactions occur with these technologies. Building off extant research on supportive communication, this manuscript reviews research that has implications for bots as support providers. At the culmination of the literature review, several propositions regarding how factors of technological efficacy, problem severity, perceived stigma, and humanness affect the process of support are proposed. By reviewing relevant studies, we integrate research on human-machine and supportive communication to organize, extend, and provide a foundation for the growing body of work on machine agents for support.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69533694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Despite a relatively short history, the modern-day study of communication has grown into multiple subfields. To better understand the relationship between Human-Machine Communication (HMC) research and traditional communication science, this study examines the published scholarship in 28 communication-specific journals from 2011–2021 focused on human-machine communication (HMC). Findings suggest limited prior emphasis of HMC research within the 28 reviewed journals; however, more recent trends show a promising future for HMC scholarship. Additionally, HMC appears to be diverse in the specific context areas of research in the communication context. Finally, we offer future directions of research and suggestions for the development of HMC.
{"title":"Human-Machine Communication Scholarship Trends: An Examination of Research From 2011 to 2021 in Communication Journals","authors":"Riley J. Richards, Patric R. Spence, Chad Edwards","doi":"10.30658/hmc.4.3","DOIUrl":"https://doi.org/10.30658/hmc.4.3","url":null,"abstract":"Despite a relatively short history, the modern-day study of communication has grown into multiple subfields. To better understand the relationship between Human-Machine Communication (HMC) research and traditional communication science, this study examines the published scholarship in 28 communication-specific journals from 2011–2021 focused on human-machine communication (HMC). Findings suggest limited prior emphasis of HMC research within the 28 reviewed journals; however, more recent trends show a promising future for HMC scholarship. Additionally, HMC appears to be diverse in the specific context areas of research in the communication context. Finally, we offer future directions of research and suggestions for the development of HMC.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69533421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sex robots are a controversial topic. Understood as artificial-intelligence enhanced humanoid robots designed for use in partnered and solo sex, sex robots offer ample opportunities for theorizing from a Human-Machine Communication (HMC) perspective. This comparative literature review conjoins the seemingly disconnected literatures of HMC and sexuality studies (SeS) to explore questions surrounding intimacy, love, desire, sex, and sexuality among humans and machines. In particular, I argue for understanding human-machine sexualities as communicative sexuotechnical-assemblages, extending previous efforts in both HMC and SeS for more-than-human, ecological, and more fluid approaches to humans and machines, as well as to sex and sexuality. This essay continues and expands the critical turn in HMC by engaging in an interdisciplinary exercise with theoretical, design, and use/effect implications in the context of sex robots.
{"title":"Sex With Robots and Human-Machine Sexualities: Encounters Between Human-Machine Communication and Sexuality Studies","authors":"Marco Dehnert","doi":"10.30658/hmc.4.7","DOIUrl":"https://doi.org/10.30658/hmc.4.7","url":null,"abstract":"Sex robots are a controversial topic. Understood as artificial-intelligence enhanced humanoid robots designed for use in partnered and solo sex, sex robots offer ample opportunities for theorizing from a Human-Machine Communication (HMC) perspective. This comparative literature review conjoins the seemingly disconnected literatures of HMC and sexuality studies (SeS) to explore questions surrounding intimacy, love, desire, sex, and sexuality among humans and machines. In particular, I argue for understanding human-machine sexualities as communicative sexuotechnical-assemblages, extending previous efforts in both HMC and SeS for more-than-human, ecological, and more fluid approaches to humans and machines, as well as to sex and sexuality. This essay continues and expands the critical turn in HMC by engaging in an interdisciplinary exercise with theoretical, design, and use/effect implications in the context of sex robots.","PeriodicalId":34860,"journal":{"name":"HumanMachine Communication Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69532994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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