Nour Qatawneh, Raghed Alkhasawneh, Abraham Althonayan, Abeer Altarawneh
The fast development of the Internet has raised the number of government-related websites and the variety of e-services available. Despite tourism’s critical significance in supporting the national economy, relatively few researches have been conducted on the influence of tourism website quality dimensions on electronic loyalty among citizens (e-loyalty), particularly in the Jordanian domestic tourism context. The objective of this research is to identify the factors that impact the e-loyalty of citizens toward the e-government services offered by the Ministry of Tourism and Antiquities in Jordan, considering the mediating influence of citizens’ e-satisfaction and e-trust, primarily following Oliver’s (1999) e-loyalty model. The survey questionnaire was adopted as a main strategy to collect and analyze primary data and to investigate the relationships between variables. Statistical processing was applied using IBM SPSS version 22 package and Amos version 25 for path analysis as the main statistical software package. The results indicated that citizens’ e-loyalty toward the governmental tourism-related website in Jordan is moderate, demonstrating that citizens are generally comfortable with the e-services provided. Furthermore, the results suggest that e-satisfaction and e-trust both play a mediating role in the connection between dimensions of website quality (specifically, information quality and personalization) and the e-loyalty of citizens. This study contributes to the theory by combining the relationships among website quality dimensions, citizen e-trust, e-satisfaction, and e-loyalty, particularly in the unique setting of Jordan’s domestic tourism sector. The results provide valuable insights for policymakers and tourism sector managers, aiding them in the implementation of information and communication technology (ICT) strategies that facilitate citizens’ transactions and encourage them to participate effectively in e-government activities, thereby boosting the kingdom’s economy and gross domestic product (GDP). The government also recommended enhancing awareness programs and employee training in order to enhance the e-services offered to citizens.
互联网的快速发展增加了政府相关网站的数量和电子服务的种类。尽管旅游业在支持国民经济方面具有至关重要的意义，但有关旅游网站质量维度对公民电子忠诚度（电子忠诚度）影响的研究却相对较少，尤其是在约旦国内旅游业背景下。本研究旨在确定影响公民对约旦旅游和文物部提供的电子政务服务的电子忠诚度的因素，同时考虑公民的电子满意度和电子信任的中介影响，主要遵循 Oliver（1999 年）的电子忠诚度模型。研究采用调查问卷作为收集和分析原始数据以及研究变量之间关系的主要策略。统计处理以 IBM SPSS 22 版软件包和 Amos 25 版路径分析为主要统计软件包。结果表明，约旦公民对政府旅游相关网站的电子忠诚度适中，表明公民普遍对所提供的电子服务感到满意。此外，研究结果表明，电子满意度和电子信任度在网站质量（特别是信息质量和个性化）与公民电子忠诚度之间的联系中起着中介作用。本研究将网站质量维度、公民电子信任、电子满意度和电子忠诚度之间的关系结合起来，特别是在约旦国内旅游业的独特背景下，为该理论做出了贡献。研究结果为政策制定者和旅游行业管理者提供了宝贵的见解，有助于他们实施信息与通信技术（ICT）战略，促进公民交易，鼓励他们有效参与电子政务活动，从而推动约旦王国的经济和国内生产总值（GDP）。政府还建议加强宣传计划和员工培训，以提高为公民提供的电子服务。
{"title":"Examining the Influence of Website Quality on Citizen’s E-Loyalty in Domestic Tourism in Jordan: The Role of E-Trust and E-Satisfaction","authors":"Nour Qatawneh, Raghed Alkhasawneh, Abraham Althonayan, Abeer Altarawneh","doi":"10.1155/2023/2614673","DOIUrl":"https://doi.org/10.1155/2023/2614673","url":null,"abstract":"The fast development of the Internet has raised the number of government-related websites and the variety of e-services available. Despite tourism’s critical significance in supporting the national economy, relatively few researches have been conducted on the influence of tourism website quality dimensions on electronic loyalty among citizens (e-loyalty), particularly in the Jordanian domestic tourism context. The objective of this research is to identify the factors that impact the e-loyalty of citizens toward the e-government services offered by the Ministry of Tourism and Antiquities in Jordan, considering the mediating influence of citizens’ e-satisfaction and e-trust, primarily following Oliver’s (1999) e-loyalty model. The survey questionnaire was adopted as a main strategy to collect and analyze primary data and to investigate the relationships between variables. Statistical processing was applied using IBM SPSS version 22 package and Amos version 25 for path analysis as the main statistical software package. The results indicated that citizens’ e-loyalty toward the governmental tourism-related website in Jordan is moderate, demonstrating that citizens are generally comfortable with the e-services provided. Furthermore, the results suggest that e-satisfaction and e-trust both play a mediating role in the connection between dimensions of website quality (specifically, information quality and personalization) and the e-loyalty of citizens. This study contributes to the theory by combining the relationships among website quality dimensions, citizen e-trust, e-satisfaction, and e-loyalty, particularly in the unique setting of Jordan’s domestic tourism sector. The results provide valuable insights for policymakers and tourism sector managers, aiding them in the implementation of information and communication technology (ICT) strategies that facilitate citizens’ transactions and encourage them to participate effectively in e-government activities, thereby boosting the kingdom’s economy and gross domestic product (GDP). The government also recommended enhancing awareness programs and employee training in order to enhance the e-services offered to citizens.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":10.3,"publicationDate":"2023-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139259441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Liam Kettle, Madeleine M. McCarty, Kassidy L. Simpson, Yi-Ching Lee
As vehicle automation capabilities increase, driving control shifts from the human to the vehicle system. However, concerns arise regarding responsibility following critical events and the publics’ trust and acceptance of vehicles equipped with automated driving systems (ADS). The current study examined how participants assigned blame and praise to ADS-equipped vehicles and human drivers following collisions or near-misses and how these attributions were impacted by a virtual driving assistant that administered monitoring requests. Based on literature, our primary hypothesis was that more blame would be assigned to the human and more praise assigned to the ADS when the driving assistant was present. Additionally, we hypothesized greater reported trust towards ADS-equipped vehicles when the driving assistant was present. Participants read vignettes of automated driving, watched corresponding videos, and then self-reported trust, acceptance, anthropomorphism, and assignment of blame and praise. All hypotheses were supported indicating that significant effects were observed: participants assigned greater blame to the human when asked to actively monitor the driving environment and assigned greater praise to the ADS when it alerted the human driver. Additionally, participants reported greater trust and anthropomorphism of the ADS when the driving assistant was present. These findings suggest that explicitly communicating monitoring responsibility through a driving assistant significantly impacts the publics’ opinion of responsibility following critical events. These findings provide initial support for a solution to improve driver safety as well as policy implications regarding positive perceptions and the adoption of ADS-equipped vehicles.
{"title":"Impact of Monitoring Requests on Publics’ Assignment of Blame and Praise towards ADS Level 3 Vehicles","authors":"Liam Kettle, Madeleine M. McCarty, Kassidy L. Simpson, Yi-Ching Lee","doi":"10.1155/2023/9009791","DOIUrl":"https://doi.org/10.1155/2023/9009791","url":null,"abstract":"As vehicle automation capabilities increase, driving control shifts from the human to the vehicle system. However, concerns arise regarding responsibility following critical events and the publics’ trust and acceptance of vehicles equipped with automated driving systems (ADS). The current study examined how participants assigned blame and praise to ADS-equipped vehicles and human drivers following collisions or near-misses and how these attributions were impacted by a virtual driving assistant that administered monitoring requests. Based on literature, our primary hypothesis was that more blame would be assigned to the human and more praise assigned to the ADS when the driving assistant was present. Additionally, we hypothesized greater reported trust towards ADS-equipped vehicles when the driving assistant was present. Participants read vignettes of automated driving, watched corresponding videos, and then self-reported trust, acceptance, anthropomorphism, and assignment of blame and praise. All hypotheses were supported indicating that significant effects were observed: participants assigned greater blame to the human when asked to actively monitor the driving environment and assigned greater praise to the ADS when it alerted the human driver. Additionally, participants reported greater trust and anthropomorphism of the ADS when the driving assistant was present. These findings suggest that explicitly communicating monitoring responsibility through a driving assistant significantly impacts the publics’ opinion of responsibility following critical events. These findings provide initial support for a solution to improve driver safety as well as policy implications regarding positive perceptions and the adoption of ADS-equipped vehicles.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":10.3,"publicationDate":"2023-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139266042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Segbenya, Brandford Bervell, Beatrice Asante Somuah, Vincent Mensah Minardzi
The importance of online learning for delivering academic content in distance education cannot be an understatement. Online learning is not only associated with benefits, but it also comes with some challenges among course facilitators in distance education. This study, therefore, examined course facilitators’ perspectives on online facilitation in distance education within the context of a less developed economy. The study adopted the quantitative approach based on descriptive research design with a sample of 529 course facilitators out of a population of 2,768 using multiple sampling techniques such as stratified and simple random sampling. Data were gathered using a structured questionnaire, and partial least squares structural equation modeling (PLS-SEM) was utilized to analyze the results. Findings from the study revealed that course facilitators had online tools and content knowledge but lacked online lesson presentation skills. Availability of online gadgets significantly predicted functionality and online teaching presentation method. Challenges with online learning, availability and functionality of online gadgets, and online presentation methods significantly predicted online use intention and subsequently influenced online usage for teaching among course facilitators. It was recommended that managers of distance education train and provide technical support as well as online gadgets for course facilitators to effectively implement online education. This study provides new insights into how online gadgets, their functionality, and online presentation methods by course facilitators intricately relate among themselves and finally influence online usage intentions and actual usage of online instruction in the distance education milieu.
{"title":"Examining Course Facilitators’ Perspectives on Online Facilitation for Distance Education","authors":"M. Segbenya, Brandford Bervell, Beatrice Asante Somuah, Vincent Mensah Minardzi","doi":"10.1155/2023/4060554","DOIUrl":"https://doi.org/10.1155/2023/4060554","url":null,"abstract":"The importance of online learning for delivering academic content in distance education cannot be an understatement. Online learning is not only associated with benefits, but it also comes with some challenges among course facilitators in distance education. This study, therefore, examined course facilitators’ perspectives on online facilitation in distance education within the context of a less developed economy. The study adopted the quantitative approach based on descriptive research design with a sample of 529 course facilitators out of a population of 2,768 using multiple sampling techniques such as stratified and simple random sampling. Data were gathered using a structured questionnaire, and partial least squares structural equation modeling (PLS-SEM) was utilized to analyze the results. Findings from the study revealed that course facilitators had online tools and content knowledge but lacked online lesson presentation skills. Availability of online gadgets significantly predicted functionality and online teaching presentation method. Challenges with online learning, availability and functionality of online gadgets, and online presentation methods significantly predicted online use intention and subsequently influenced online usage for teaching among course facilitators. It was recommended that managers of distance education train and provide technical support as well as online gadgets for course facilitators to effectively implement online education. This study provides new insights into how online gadgets, their functionality, and online presentation methods by course facilitators intricately relate among themselves and finally influence online usage intentions and actual usage of online instruction in the distance education milieu.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":10.3,"publicationDate":"2023-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139262865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Artificial intelligence agents (chatbots), which are programs to communicate with users primarily in customer service contexts, are an alternative interaction channel supporting businesses in the digital environment and vital components in customer service. The present empirical paper, which is aimed at identifying and discussing the factors motivating nonusers to adopt the specific technology in mobile contexts, proposes a comprehensive conceptual model, which combines the UTAUT 2 behavioral theory with variables of mobile service quality contexts, such as information quality, privacy concerns, interface, and equipment, as well as trust and mobility factors. Data analysis, based on the partial least squares structural equation modeling (PLS-SEM) statistical method, revealed that performance expectancy, facilitating factors, hedonic motivation, mobility, trust, and service quality positively affect nonusers’ behavioral intention to adopt chatbots. In addition, equipment, interface, and trust have a significant impact on users’ trust in the context of mobile chatbots. Personal data privacy issues also have a negative effect on trust, in contrast to effort expectancy, which positively affects performance expectancy. As mobile service quality factors have not been investigated before in the context of chatbots, the findings of the present research are expected to provide useful insights both to academia and the business industry.
{"title":"Modeling Nonusers’ Behavioral Intention towards Mobile Chatbot Adoption: An Extension of the UTAUT2 Model with Mobile Service Quality Determinants","authors":"Gatzioufa Paraskevi, Vaggelis Saprikis, Giorgos Avlogiaris","doi":"10.1155/2023/8859989","DOIUrl":"https://doi.org/10.1155/2023/8859989","url":null,"abstract":"Artificial intelligence agents (chatbots), which are programs to communicate with users primarily in customer service contexts, are an alternative interaction channel supporting businesses in the digital environment and vital components in customer service. The present empirical paper, which is aimed at identifying and discussing the factors motivating nonusers to adopt the specific technology in mobile contexts, proposes a comprehensive conceptual model, which combines the UTAUT 2 behavioral theory with variables of mobile service quality contexts, such as information quality, privacy concerns, interface, and equipment, as well as trust and mobility factors. Data analysis, based on the partial least squares structural equation modeling (PLS-SEM) statistical method, revealed that performance expectancy, facilitating factors, hedonic motivation, mobility, trust, and service quality positively affect nonusers’ behavioral intention to adopt chatbots. In addition, equipment, interface, and trust have a significant impact on users’ trust in the context of mobile chatbots. Personal data privacy issues also have a negative effect on trust, in contrast to effort expectancy, which positively affects performance expectancy. As mobile service quality factors have not been investigated before in the context of chatbots, the findings of the present research are expected to provide useful insights both to academia and the business industry.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136351626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lara Martin-Vicario, Javier Bustos Díaz, Ruben Nicolas-Sans
Mobile applications for weight loss have arisen the interest of private companies and developers, who have put great efforts on the development of this kind of apps. This topic has attracted the interest of the scientific community, both in terms of usability and design. Two main issues have, however, arisen: firstly, research focus has been on the apps themselves, but little attention has been paid to how they are presented in the application stores, and secondly, current literature focuses solely on applications in English. The study objective is to observe how the most popular weight loss applications for the Spanish market are presented in the stores. Using thematic analysis, this study is aimed at discovering the themes featured in the store descriptions and to observe what functionalities are highlighted in these descriptions. The initial sample was based on 247 weight loss applications, which after revision was reduced to 7 applications. Our results show that they focused on efficacy, speed, and, to a much lesser degree, safety in weight loss. Among the main results, we found that app descriptors analyzed did not employ a scientific language and demonstrate technical expertise, or user testimonials. On the other hand, the claims made by the apps about weight loss were mainly based on effectiveness. This sometimes included the concept of quick results and, to a lesser extent, health and safety. Lastly, we observed that there is room for improvement in the linguistic and cultural adaptation of the texts of these application descriptions. Regarding the study limitations, the reduced number of the sample is because our study focuses on applications with features that follow international weight loss guidelines, which most of them did not follow.
{"title":"Weight Loss App Descriptors in App Stores: A Qualitative Analysis of the Spanish Market","authors":"Lara Martin-Vicario, Javier Bustos Díaz, Ruben Nicolas-Sans","doi":"10.1155/2023/4104229","DOIUrl":"https://doi.org/10.1155/2023/4104229","url":null,"abstract":"Mobile applications for weight loss have arisen the interest of private companies and developers, who have put great efforts on the development of this kind of apps. This topic has attracted the interest of the scientific community, both in terms of usability and design. Two main issues have, however, arisen: firstly, research focus has been on the apps themselves, but little attention has been paid to how they are presented in the application stores, and secondly, current literature focuses solely on applications in English. The study objective is to observe how the most popular weight loss applications for the Spanish market are presented in the stores. Using thematic analysis, this study is aimed at discovering the themes featured in the store descriptions and to observe what functionalities are highlighted in these descriptions. The initial sample was based on 247 weight loss applications, which after revision was reduced to 7 applications. Our results show that they focused on efficacy, speed, and, to a much lesser degree, safety in weight loss. Among the main results, we found that app descriptors analyzed did not employ a scientific language and demonstrate technical expertise, or user testimonials. On the other hand, the claims made by the apps about weight loss were mainly based on effectiveness. This sometimes included the concept of quick results and, to a lesser extent, health and safety. Lastly, we observed that there is room for improvement in the linguistic and cultural adaptation of the texts of these application descriptions. Regarding the study limitations, the reduced number of the sample is because our study focuses on applications with features that follow international weight loss guidelines, which most of them did not follow.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135240876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Regina de Brito Duarte, Filipa Correia, Patrícia Arriaga, Ana Paiva
Explainable artificial intelligence (XAI), known to produce explanations so that predictions from AI models can be understood, is commonly used to mitigate possible AI mistrust. The underlying premise is that the explanations of the XAI models enhance AI trust. However, such an increase may depend on many factors. This article examined how trust in an AI recommendation system is affected by the presence of explanations, the performance of the system, and the level of risk. Our experimental study, conducted with 215 participants, has shown that the presence of explanations increases AI trust, but only in certain conditions. AI trust was higher when explanations with feature importance were provided than with counterfactual explanations. Moreover, when the system performance is not guaranteed, the use of explanations seems to lead to an overreliance on the system. Lastly, system performance had a stronger impact on trust, compared to the effects of other factors (explanation and risk).
{"title":"AI Trust: Can Explainable AI Enhance Warranted Trust?","authors":"Regina de Brito Duarte, Filipa Correia, Patrícia Arriaga, Ana Paiva","doi":"10.1155/2023/4637678","DOIUrl":"https://doi.org/10.1155/2023/4637678","url":null,"abstract":"Explainable artificial intelligence (XAI), known to produce explanations so that predictions from AI models can be understood, is commonly used to mitigate possible AI mistrust. The underlying premise is that the explanations of the XAI models enhance AI trust. However, such an increase may depend on many factors. This article examined how trust in an AI recommendation system is affected by the presence of explanations, the performance of the system, and the level of risk. Our experimental study, conducted with 215 participants, has shown that the presence of explanations increases AI trust, but only in certain conditions. AI trust was higher when explanations with feature importance were provided than with counterfactual explanations. Moreover, when the system performance is not guaranteed, the use of explanations seems to lead to an overreliance on the system. Lastly, system performance had a stronger impact on trust, compared to the effects of other factors (explanation and risk).","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135808699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rahmat Nurcahyo, Anton Satria Prabuwono, Akmal Fatah Fainusa, Nurhadi Wibowo, Muhammad Habiburrahman, Khairi Hindriyandhito
Research on user satisfaction is crucial because it is the key to digital business success, including e-wallet in Indonesia which is experiencing very rapid growth. This study is aimed at determining the gap between e-wallet perception and user expectations, evaluating the level of user satisfaction among e-wallet, and determining the priority of improvement of the factors that affect e-wallet user satisfaction. Data processing is divided into four stages: Kano model, processing the comparison between user satisfaction data based on the gap in the value of perceptions and user expectations, processing of satisfaction gaps between e-wallet applications, and processing for multinomial logistic regression (MLR). To measure user satisfaction with a service, the concept of SERVQUAL, which consists of tangibles, reliability, responsiveness, assurance, and empathy, was used. Data were collected using online questionnaire distributed in the areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi. The results of this study show that based on a comparison between users’ perceptions and expectations, the satisfaction gap value is negative. This shows that e-wallet users are not satisfied. The comparison of satisfaction gaps between e-wallet shows significant differences for security, efficiency, reliability, application display design, and economic benefit factors, whereas no significant difference is found for the customer service factor. This study provides the priority of improvement for each e-wallet provider. The novelty of this research is the priority for improvement that is derived from a combination of expectation and perception mapping, Kano’s model, and MLR. The findings could be used to increase the user satisfaction that can lead to the success of an e-wallet application.
{"title":"Enhancing User Satisfaction in Indonesia’s e-wallet Market: A Comprehensive Analysis of Factors and Priorities","authors":"Rahmat Nurcahyo, Anton Satria Prabuwono, Akmal Fatah Fainusa, Nurhadi Wibowo, Muhammad Habiburrahman, Khairi Hindriyandhito","doi":"10.1155/2023/8864865","DOIUrl":"https://doi.org/10.1155/2023/8864865","url":null,"abstract":"Research on user satisfaction is crucial because it is the key to digital business success, including e-wallet in Indonesia which is experiencing very rapid growth. This study is aimed at determining the gap between e-wallet perception and user expectations, evaluating the level of user satisfaction among e-wallet, and determining the priority of improvement of the factors that affect e-wallet user satisfaction. Data processing is divided into four stages: Kano model, processing the comparison between user satisfaction data based on the gap in the value of perceptions and user expectations, processing of satisfaction gaps between e-wallet applications, and processing for multinomial logistic regression (MLR). To measure user satisfaction with a service, the concept of SERVQUAL, which consists of tangibles, reliability, responsiveness, assurance, and empathy, was used. Data were collected using online questionnaire distributed in the areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi. The results of this study show that based on a comparison between users’ perceptions and expectations, the satisfaction gap value is negative. This shows that e-wallet users are not satisfied. The comparison of satisfaction gaps between e-wallet shows significant differences for security, efficiency, reliability, application display design, and economic benefit factors, whereas no significant difference is found for the customer service factor. This study provides the priority of improvement for each e-wallet provider. The novelty of this research is the priority for improvement that is derived from a combination of expectation and perception mapping, Kano’s model, and MLR. The findings could be used to increase the user satisfaction that can lead to the success of an e-wallet application.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135855077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Augmented reality can provide an interactive learning environment. This leads to an exploration of new possibilities in the educational domain. In this work, a systematic literature review of AR applications developed for preschool and primary education is presented. To conduct this review, the Google Scholar database was used. The articles were screened using a set of five inclusion-exclusion criteria for suitability. In total, seventy-one articles published between 2012 to 2021 were selected. Of those, forty-five are conference papers, one is a book chapter, and the remaining twenty-five are journals. These works were analyzed by nine research questions proposed by us. We identified enjoyment, engagement, and learning gains as the key achievements of AR-based applications. Besides this, improvement in motivation, learning interest, participation, understanding, and self-learning are also found important in our review. Although, there are challenges—usability issues, technical problems, acceptance, cognitive overload, and health issues; however, due to their numerous benefits, AR-based applications may be another mode of teaching-learning method in the near future.
{"title":"Effects of Augmented Reality in Primary Education: A Literature Review","authors":"Dipali Basumatary, Ranjan Maity","doi":"10.1155/2023/4695759","DOIUrl":"https://doi.org/10.1155/2023/4695759","url":null,"abstract":"Augmented reality can provide an interactive learning environment. This leads to an exploration of new possibilities in the educational domain. In this work, a systematic literature review of AR applications developed for preschool and primary education is presented. To conduct this review, the Google Scholar database was used. The articles were screened using a set of five inclusion-exclusion criteria for suitability. In total, seventy-one articles published between 2012 to 2021 were selected. Of those, forty-five are conference papers, one is a book chapter, and the remaining twenty-five are journals. These works were analyzed by nine research questions proposed by us. We identified enjoyment, engagement, and learning gains as the key achievements of AR-based applications. Besides this, improvement in motivation, learning interest, participation, understanding, and self-learning are also found important in our review. Although, there are challenges—usability issues, technical problems, acceptance, cognitive overload, and health issues; however, due to their numerous benefits, AR-based applications may be another mode of teaching-learning method in the near future.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136280413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Brandon T. McDaniel, Nathalie Gullo, Zachary Kaiser, Lauren Reining, I. Joyce Chang, Michelle Drouin
With many U.S. schools adopting 1-to-1 school device programs, research on the potential impacts of this device usage at home is critical. In this study, we examined elementary school parents’ perceptions of their child’s use of their school-issued device for academic skill-building and entertainment at home. We then examined the associations between these different types of use and children’s learning, behavior, and parent-child conflict over the device use. Overall, we found that children’s use of school devices at home for building academic skills was predictive of positive impacts on learning and child behaviors and less frequent parent-child conflict over use. In contrast, children’s use of school devices for entertainment purposes was associated with negative impacts on learning and child behaviors and more frequent parent-child conflict over use. Additionally, although most parents received some training or resources, many parents felt that device training from schools was insufficient, and parent perceptions of insufficient training were related to less use of the device for academic purposes and greater parent-child conflict. Considering this duality, we offer suggestions for training by schools, which training emphasizes effective child use of school-issued devices within the home.
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In the current context of increasing digitization, professionals need to be digitally competent. In addition, women’s low participation in the technology field indicates the persistence of a digital gender gap in the economic and social spheres. A key aspect to help reducing digital inequality is the role that the digital competence (DC) plays in the professional development of women, allowing them to enter to a job market still coped by men. The current systematic literature review, following the PRISMA protocol, analyzes the existing definitions of professional DC, the frameworks used to develop it at the workplace, and the gender differences observed. Four main ideas emerge from the review of the 41 selected articles: (1) the need of an enabling professional DC definition to help understand how it operates specifically in professional environments; (2) the expanding role of the DigComp framework to carry out initiatives for assessing, training, developing, advising, or certifying digital competence in professional environments; (3) the identification of seven key dimensions of professional DC; and (4) the need of future studies that go further in the measurement of women’s professional DC, as a response of the lack of data about gender differences in this field. Although the limitations of a systematic literature review, such as publications and database bias, these results are aimed at fostering a shared definition and framework of professional DC that standardizes the measurement and development of this competence, allowing workers, and women in particular, to adapt to the digital transformation, assuring equal access to qualified jobs.
{"title":"Professional Digital Competence: Definition, Frameworks, Measurement, and Gender Differences: A Systematic Literature Review","authors":"Sònia Sánchez-Canut, Mireia Usart-Rodríguez, Carme Grimalt-Álvaro, Sonia Martínez-Requejo, Beatriz Lores-Gómez","doi":"10.1155/2023/8897227","DOIUrl":"https://doi.org/10.1155/2023/8897227","url":null,"abstract":"In the current context of increasing digitization, professionals need to be digitally competent. In addition, women’s low participation in the technology field indicates the persistence of a digital gender gap in the economic and social spheres. A key aspect to help reducing digital inequality is the role that the digital competence (DC) plays in the professional development of women, allowing them to enter to a job market still coped by men. The current systematic literature review, following the PRISMA protocol, analyzes the existing definitions of professional DC, the frameworks used to develop it at the workplace, and the gender differences observed. Four main ideas emerge from the review of the 41 selected articles: (1) the need of an enabling professional DC definition to help understand how it operates specifically in professional environments; (2) the expanding role of the DigComp framework to carry out initiatives for assessing, training, developing, advising, or certifying digital competence in professional environments; (3) the identification of seven key dimensions of professional DC; and (4) the need of future studies that go further in the measurement of women’s professional DC, as a response of the lack of data about gender differences in this field. Although the limitations of a systematic literature review, such as publications and database bias, these results are aimed at fostering a shared definition and framework of professional DC that standardizes the measurement and development of this competence, allowing workers, and women in particular, to adapt to the digital transformation, assuring equal access to qualified jobs.","PeriodicalId":36408,"journal":{"name":"Human Behavior and Emerging Technologies","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135193447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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