There is general agreement that attitudes towards the entrepreneurial activity, and its social function is determinant factors for university students to decide an entrepreneurial career. This study focuses on the impact of entrepreneurship education on student’s motivation and skills towards enterprise education in Mardan. The study was conducted to find out the attitude, motivation, and skills of young student’s towards starting a business. The aim of this study is to find out the impact of entrepreneurial education on students and their motivation and skills towards entrepreneurship in Abdul Wali Khan University, Mardan. Data has been collected from a sample of 90 students of Management Sciences Department at AWKUM in Mardan through questionnaires. Data were collected only from Bachelors and Master’s Program Students of Abdul Wali Khan University Mardan. The result reveals that entrepreneurship and entrepreneurship education is having an impact on student’s motivation and skills.
{"title":"The Impact of Entrepreneurship and Entrepreneurship Education on Student’s Motivation and Skills: A Case Study of Abdul Wali Khan University Mardan","authors":"P. Shah, F. Sultan","doi":"10.31580/jmi.v5i4.110","DOIUrl":"https://doi.org/10.31580/jmi.v5i4.110","url":null,"abstract":"There is general agreement that attitudes towards the entrepreneurial activity, and its social function is determinant factors for university students to decide an entrepreneurial career. This study focuses on the impact of entrepreneurship education on student’s motivation and skills towards enterprise education in Mardan. The study was conducted to find out the attitude, motivation, and skills of young student’s towards starting a business. The aim of this study is to find out the impact of entrepreneurial education on students and their motivation and skills towards entrepreneurship in Abdul Wali Khan University, Mardan. Data has been collected from a sample of 90 students of Management Sciences Department at AWKUM in Mardan through questionnaires. Data were collected only from Bachelors and Master’s Program Students of Abdul Wali Khan University Mardan. The result reveals that entrepreneurship and entrepreneurship education is having an impact on student’s motivation and skills.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"65 Supplement 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116562436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aim to analyze the effect of service quality towards customer loyalty at Post Office (PERSERO) Pekanbaru branch within collected data by questionnaire and employs multiple linear regression analysis method. Based on the result research found that the equation of multiple linear analysis is Y = 15.752 + 0.281 X1 + 1.146 X2 + 0.207 X3 – 1.372 X4 + 0.635 X5. Its mean that If tangible, reliability, responsiveness, assurance and empathy variables is equal to zero (0), than the customer loyalty is 15.752. The value of coefficient determination (R2) test is 0.383, it showed that the contribution percentage of variable tangible, reliability, responsiveness, assurance and empathy toward customer loyalty is 38.3%, the remaining 61.7% is influenced by other variables. This research suggest to Post office (PERSERO) Pekanbaru Branch to increase their service quality whether in form of tangible, reliability, responsiveness, assurance or empathy in order to increase their number of customer whose loyal to use their service
{"title":"The Effect of Service Quality on Customer Loyalty at Post Office (Persero) Pekanbaru Branch","authors":"Nanda Suryadi, Riri Mayliza, Arie Yusnelly","doi":"10.31580/jmi.v6i1.491","DOIUrl":"https://doi.org/10.31580/jmi.v6i1.491","url":null,"abstract":"This research aim to analyze the effect of service quality towards customer loyalty at Post Office (PERSERO) Pekanbaru branch within collected data by questionnaire and employs multiple linear regression analysis method. Based on the result research found that the equation of multiple linear analysis is Y = 15.752 + 0.281 X1 + 1.146 X2 + 0.207 X3 – 1.372 X4 + 0.635 X5. Its mean that If tangible, reliability, responsiveness, assurance and empathy variables is equal to zero (0), than the customer loyalty is 15.752. The value of coefficient determination (R2) test is 0.383, it showed that the contribution percentage of variable tangible, reliability, responsiveness, assurance and empathy toward customer loyalty is 38.3%, the remaining 61.7% is influenced by other variables. This research suggest to Post office (PERSERO) Pekanbaru Branch to increase their service quality whether in form of tangible, reliability, responsiveness, assurance or empathy in order to increase their number of customer whose loyal to use their service","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"143 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124549275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bullying at workplace is a very serious issue and can be found in every other organization. The actions of bullying could be very obvious or discreet and the people who are victimized by workplace bullying can strike them in numerous ways. This research is focused on the impact of workplace bullying on job performance and job stress. A total of 250 employees of 6 private banks of Lahore, Pakistan took part in this study and facts were examined through Statistical Package for the Social Sciences (SPSS) version 25. The results clearly depict the significant relationship between workplace bullying and job stress, while the relationship between the workplace bulling and job performance is subtle. Furthermore, this research paper also provides the findings, conclusion and recommendations for future researchers.
{"title":"Impact of Workplace Bullying on Job Performance and Job Stress","authors":"F. Robert","doi":"10.31580/JMI.V5I3.123","DOIUrl":"https://doi.org/10.31580/JMI.V5I3.123","url":null,"abstract":"Bullying at workplace is a very serious issue and can be found in every other organization. The actions of bullying could be very obvious or discreet and the people who are victimized by workplace bullying can strike them in numerous ways. This research is focused on the impact of workplace bullying on job performance and job stress. A total of 250 employees of 6 private banks of Lahore, Pakistan took part in this study and facts were examined through Statistical Package for the Social Sciences (SPSS) version 25. The results clearly depict the significant relationship between workplace bullying and job stress, while the relationship between the workplace bulling and job performance is subtle. Furthermore, this research paper also provides the findings, conclusion and recommendations for future researchers.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"76 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116350618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose According to web metric world ranking 2016, there is no public or private Pakistani university among the top 600 universities of the world. As far as the motivation of post-graduate in Pakistan is concerned, the supervision of researchers for retention of students and completion of research degree are the major critical issues. The Primary focus of this study is to explore the key factors affecting on motivation of post-graduate research students through the perception of students in the various fields. Design/Methodology/Approach For this purpose, we have focused on the sample of four universities (public and private universities) in Sindh, Hyderabad province. Universities were also stratum into 3 samples in terms of disciples: Engineering, Agriculture and Management science. Here particularly M.Phil and PhD research students were focused. The structured 5 likert questionnaire is used as an instrument for data collection. The multiple regression analysis is applied for research analysis. Findings Results showed that research supervisor and research facilities were insignificant but research course work is found significant impact on motivation of post-graduate research in Sindh. On basis of results it is recommended that in each studied disciple has to design polices for motivation among post-graduate research students especially research course work should be taken in consideration on important basis for better motivation of post-graduate research in future.
{"title":"An Exploration of Factors Affecting the Motivation of Post-Graduate Research in Sindh: Students’ Perception","authors":"Ikramuddin Junejo, Jan Muhammad","doi":"10.31580/jmi.v5i4.118","DOIUrl":"https://doi.org/10.31580/jmi.v5i4.118","url":null,"abstract":"Purpose \u0000According to web metric world ranking 2016, there is no public or private Pakistani university among the top 600 universities of the world. As far as the motivation of post-graduate in Pakistan is concerned, the supervision of researchers for retention of students and completion of research degree are the major critical issues. The Primary focus of this study is to explore the key factors affecting on motivation of post-graduate research students through the perception of students in the various fields. \u0000Design/Methodology/Approach \u0000For this purpose, we have focused on the sample of four universities (public and private universities) in Sindh, Hyderabad province. Universities were also stratum into 3 samples in terms of disciples: Engineering, Agriculture and Management science. Here particularly M.Phil and PhD research students were focused. The structured 5 likert questionnaire is used as an instrument for data collection. The multiple regression analysis is applied for research analysis. \u0000Findings \u0000Results showed that research supervisor and research facilities were insignificant but research course work is found significant impact on motivation of post-graduate research in Sindh. On basis of results it is recommended that in each studied disciple has to design polices for motivation among post-graduate research students especially research course work should be taken in consideration on important basis for better motivation of post-graduate research in future.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"11 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123871807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The research is to know the increasing level of continuous capacity of Higher Education from every level of organization, system and individual level. Every organization and institution including Wijaya Kusuma University Surabaya is building capacity to achieve the vision that has been formulated in its Renstra document. The focus under study is which emphasizes the principles of good university governance that provide satisfaction guarantee to stakeholders. At the individual level, on improving the capacity and performance of lecturers in implementing “Tri Dharma Higher Educationâ€. The method uses a qualitative approach, with the research object of UWKS in Surabaya. Data validity using triangulation model. The results; the average score of Organization Level is 5.42, shows that capacity building at the organizational level has adequate adequacy as expected, Increased the capacity of individual level in terms of standard of Educator and Education Personnel with an average score of 5.08. Overall average system-level score of 3.16., where the score at this level indicates that capacity-level increase capacity has an insufficient tendency. The conclusion is the need for minor improvements that will make the grain capacity of the system level sufficient so there must be an emphasis on quality improvement to improve the capacity.
{"title":"Capacity Building Toward Global Competitiveness","authors":"L. Muharlisiani, H. Sukrisno","doi":"10.31580/jmi.v5i3.81","DOIUrl":"https://doi.org/10.31580/jmi.v5i3.81","url":null,"abstract":"The research is to know the increasing level of continuous capacity of Higher Education from every level of organization, system and individual level. Every organization and institution including Wijaya Kusuma University Surabaya is building capacity to achieve the vision that has been formulated in its Renstra document. The focus under study is which emphasizes the principles of good university governance that provide satisfaction guarantee to stakeholders. At the individual level, on improving the capacity and performance of lecturers in implementing “Tri Dharma Higher Educationâ€. The method uses a qualitative approach, with the research object of UWKS in Surabaya. Data validity using triangulation model. The results; the average score of Organization Level is 5.42, shows that capacity building at the organizational level has adequate adequacy as expected, Increased the capacity of individual level in terms of standard of Educator and Education Personnel with an average score of 5.08. Overall average system-level score of 3.16., where the score at this level indicates that capacity-level increase capacity has an insufficient tendency. The conclusion is the need for minor improvements that will make the grain capacity of the system level sufficient so there must be an emphasis on quality improvement to improve the capacity.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130501201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Formation to build character in the digital era in the world of education through the development of ethical values and performance support to form the foundation of individual characters expected. Developments in the digital era influence individual lifestyles and patterns of relationships so as to form a new paradigm for helping human needs in carrying out the duties and expectations. The purpose of building character besides having benefits also have a negative impact can be described in the attitudes and behavior of individuals, which occurs demoralisasasi. The method used in building individual character that balance the mind / creativity, feeling / sense of, and willingness / intention in executing their daily duties. The result is an imbalance in the event over them in carrying out daily activities using irrational thoughts, dishonest, irresponsible, did not have a good work ethic. How to cope with the character education should play an active role in shaping the students to have a good character, capable of being honest, responsible, disciplined, passionate, creative and communication skills to achieve success both socially and career aligned with technology development is very fast and sophisticated. The characters develop their conclusion to follow up the results of studies showing that the majority of a person in carrying out daily activities always use excessive feelings so that there is an imbalance between thought, feeling and will
{"title":"SOFTSKILL FORMATION: AS A ROLE CHARACTER ON ETHICAL VALUES AND PERFORMANCE","authors":"L. Muharlisiani","doi":"10.31580/JMI.V5I2.80","DOIUrl":"https://doi.org/10.31580/JMI.V5I2.80","url":null,"abstract":"Formation to build character in the digital era in the world of education through the development of ethical values and performance support to form the foundation of individual characters expected. Developments in the digital era influence individual lifestyles and patterns of relationships so as to form a new paradigm for helping human needs in carrying out the duties and expectations. The purpose of building character besides having benefits also have a negative impact can be described in the attitudes and behavior of individuals, which occurs demoralisasasi. The method used in building individual character that balance the mind / creativity, feeling / sense of, and willingness / intention in executing their daily duties. The result is an imbalance in the event over them in carrying out daily activities using irrational thoughts, dishonest, irresponsible, did not have a good work ethic. How to cope with the character education should play an active role in shaping the students to have a good character, capable of being honest, responsible, disciplined, passionate, creative and communication skills to achieve success both socially and career aligned with technology development is very fast and sophisticated. The characters develop their conclusion to follow up the results of studies showing that the majority of a person in carrying out daily activities always use excessive feelings so that there is an imbalance between thought, feeling and will","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125215532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Y. Khan, Sharifah Zannierah Syed Marzuki, A. Arshad
There are insufficient studies that investigate the connection between human, structural and relational capital and organizational innovation in Australian SMEs in the literature. Various SMEs industries, in Australia were adapted from Business Longitudinal Database (BLD) from the Australian Bureau of Statistics (ABS). This cross-sectional study shows that relational and human capitals are positive and significant towards process innovation while relational capital is the only predictor for product innovation. The results also show that human, structural and relational capitals were the most significant predictor for administration innovation. The findings show that relational capital has the most significant relationship between the three components of intellectual capital towards innovation in Australia SMEs. SME managers acknowledged the importance in collaboration towards achieving innovation performance in their firm. In order for SMEs to be a competitive advantage, managers should focus to improve their networking and collaboration with external parties, so that the whole innovation (product, process and administration innovation) can be achieve.
{"title":"The Influence of Intellectual Capital on Product, Process and Administration Innovation in the SMEs Context.","authors":"Y. Khan, Sharifah Zannierah Syed Marzuki, A. Arshad","doi":"10.31580/JMI.V5I3.79","DOIUrl":"https://doi.org/10.31580/JMI.V5I3.79","url":null,"abstract":"There are insufficient studies that investigate the connection between human, structural and relational capital and organizational innovation in Australian SMEs in the literature. Various SMEs industries, in Australia were adapted from Business Longitudinal Database (BLD) from the Australian Bureau of Statistics (ABS). This cross-sectional study shows that relational and human capitals are positive and significant towards process innovation while relational capital is the only predictor for product innovation. The results also show that human, structural and relational capitals were the most significant predictor for administration innovation. The findings show that relational capital has the most significant relationship between the three components of intellectual capital towards innovation in Australia SMEs. SME managers acknowledged the importance in collaboration towards achieving innovation performance in their firm. In order for SMEs to be a competitive advantage, managers should focus to improve their networking and collaboration with external parties, so that the whole innovation (product, process and administration innovation) can be achieve. ","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114973605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Elias Randjbaran, Reza Tahmoorespour, Marjan Rezvani, M. Safari
This study investigates the impact of oil price variation on 14 industries in six markets, including Canada, China, France, India, the United Kingdom, and the United States. Panel weekly data were collected from June 1998 to December 2011. The results indicate that price fluctuations primarily affect the Oil and Gas as well as the Mining industries and have the least influence on the Food and Beverage industry. Furthermore, in three out of six of these countries (Canada, France, and the U.K.), oil price changes negatively affect the Pharmaceutical and Biotechnology industry. One possible reason for the negative relationship between oil price changes and the Pharmaceutical and Biotechnology industries in the above-mentioned countries is that the governments of these countries fund their healthcare systems. Portfolio managers and investors will find the results of this study useful because it enables adjusting portfolios based on knowledge of the industries that are impacted the most or the least by oil price fluctuations.
{"title":"The Impact of Oil Price Fluctuations on Industry Stock Returns: Evidence from International Markets","authors":"Elias Randjbaran, Reza Tahmoorespour, Marjan Rezvani, M. Safari","doi":"10.31580/JMI.V5I1.26","DOIUrl":"https://doi.org/10.31580/JMI.V5I1.26","url":null,"abstract":"This study investigates the impact of oil price variation on 14 industries in six markets, including Canada, China, France, India, the United Kingdom, and the United States. Panel weekly data were collected from June 1998 to December 2011. The results indicate that price fluctuations primarily affect the Oil and Gas as well as the Mining industries and have the least influence on the Food and Beverage industry. Furthermore, in three out of six of these countries (Canada, France, and the U.K.), oil price changes negatively affect the Pharmaceutical and Biotechnology industry. One possible reason for the negative relationship between oil price changes and the Pharmaceutical and Biotechnology industries in the above-mentioned countries is that the governments of these countries fund their healthcare systems. Portfolio managers and investors will find the results of this study useful because it enables adjusting portfolios based on knowledge of the industries that are impacted the most or the least by oil price fluctuations.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120998471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
One of the most crucial sources of sustainable business in this increasing changing environment is innovation. Innovation leads to improvement of product, services and process and at the same time it allows firms to survive, grows and gets more profits than non-innovators with continuous advancement. This study aims to determine the innovativeness of technology-based SMEs and to investigate the relationships between innovativeness and business performance. This study adopts a quantitative method where the respondents were the owners/ top managers of technology-based SMEs in Malaysia. Results from quantitative study indicate that technology-based SMEs in Malaysia are innovative and innovativeness has significant and positive impact towards business performance. This study would add to the body of knowledge by examining innovativeness in technology-based SMEs.
{"title":"Linking Innovativeness and Business Performance: A Study of Malaysian Technology-Based SMEs","authors":"A. Arshad, Amran Rasli, Y. Khan","doi":"10.31580/JMI.V5I1.78","DOIUrl":"https://doi.org/10.31580/JMI.V5I1.78","url":null,"abstract":"One of the most crucial sources of sustainable business in this increasing changing environment is innovation. Innovation leads to improvement of product, services and process and at the same time it allows firms to survive, grows and gets more profits than non-innovators with continuous advancement. This study aims to determine the innovativeness of technology-based SMEs and to investigate the relationships between innovativeness and business performance. This study adopts a quantitative method where the respondents were the owners/ top managers of technology-based SMEs in Malaysia. Results from quantitative study indicate that technology-based SMEs in Malaysia are innovative and innovativeness has significant and positive impact towards business performance. This study would add to the body of knowledge by examining innovativeness in technology-based SMEs.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122021379","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ethical leadership is become fundamental part for the developing businesses. Due to need of caring and ethical leaders the study consider the ethical leadership aspects by considering follower’s personality traits and inadvertent effects of emotional labor on follower’s job performance and follower’s perceived stress. This implies that when leaders have high and low level of ethical leadership they show an increase in followers’ management of emotions. Study also examined that how ethical leadership influences the organizational outcomes by considering the mediating role of emotional labor and moderating role of personality traits. Questionnaire survey was used to collect the data by different banks of Gujranwala city. 200 responses were collected within one month. Result divulged that ethical leadership has negative effect on follower’s perceived stress and positive impact on follower’ job performance. After applying different statistical tools results indicated that in high ethical leadership employees not show their regulated emotions then followers stress level will increase and their performance of the job will decrease. Findings show that in moderate level ethical leadership employees showed their genuine emotions which increases their job performance and decreases their stress. Results revealed that employees management of emotions (surface acting and deep acting ) increases the employees job performance and decreases the followers perceived stress when followers personality traits are moderated. In the last of article research limitations, implications and directions for further research also included
{"title":"Does Ethical Leadership Influence The Organizational Outcomes? Mediating Role of Emotional Labor and Moderating Role of Followers’ Personality Traits","authors":"Q. Nisar, K. Habib, Zalaf Arshad","doi":"10.31580/JMI.V5I2.60","DOIUrl":"https://doi.org/10.31580/JMI.V5I2.60","url":null,"abstract":"Ethical leadership is become fundamental part for the developing businesses. Due to need of caring and ethical leaders the study consider the ethical leadership aspects by considering follower’s personality traits and inadvertent effects of emotional labor on follower’s job performance and follower’s perceived stress. This implies that when leaders have high and low level of ethical leadership they show an increase in followers’ management of emotions. Study also examined that how ethical leadership influences the organizational outcomes by considering the mediating role of emotional labor and moderating role of personality traits. Questionnaire survey was used to collect the data by different banks of Gujranwala city. 200 responses were collected within one month. Result divulged that ethical leadership has negative effect on follower’s perceived stress and positive impact on follower’ job performance. After applying different statistical tools results indicated that in high ethical leadership employees not show their regulated emotions then followers stress level will increase and their performance of the job will decrease. Findings show that in moderate level ethical leadership employees showed their genuine emotions which increases their job performance and decreases their stress. Results revealed that employees management of emotions (surface acting and deep acting ) increases the employees job performance and decreases the followers perceived stress when followers personality traits are moderated. In the last of article research limitations, implications and directions for further research also included","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121942381","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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