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Customer Relationship Marketing on National Banking 国民银行的客户关系营销
Q4 Business, Management and Accounting Pub Date : 2021-01-01 DOI: 10.24247/ijbmrdec20213
Frans Sudirjo, Tjprc
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引用次数: 0
International Anti-Money Laundering Measures and Professional 国际反洗黑钱措施及专业
Q4 Business, Management and Accounting Pub Date : 2021-01-01 DOI: 10.37391/ijbmr.090309
Mansoor Khan
Money laundering is one of the biggest and the fastest growing problems in the contemporary world. It is seen that in legitimate economy most of the dirty money i.e. 38.6% comes from the investment fraudulent schemes, bankruptcy fraud and corporate frauds whereas, 27.5% comes from drug trafficking. This rising trend of money laundering and other financial frauds are due to several reasons, which include the activities in businesses that do not comply with professional ethics. The current research is a qualitative research that has used secondary data to derive the results. Because the study followed a deductive approach, the results of the study have been derived by utilising the existing theories and established data from published literature and different reports. The analysis of the obtained data has been conducted in the form of content analysis to attain the objectives of the current study. The findings of the study suggest that the international organisations have taken several steps to ensure the reduction of money laundering by imposing several unified acts based on the Vienna Convention and the Palermo Convention. It has also been found that ethically compliant professional activities also play an integral part against money laundering. Some of these activities have been reported as forming strong codes of conduct for monetary operations, informing the bad repercussions of participating in money laundering activities, and having proper control and management strategies in position that can have adequate monitoring on institutional improper conduct. The study recommends that every state should have regulated and monitored free trade zones as they are often used as the cornerstone of money laundering. Moreover, a centralised reporting system of the financial institutions have also been recommended, alongside the establishment of a regulatory body for the lawyers and accountants.
洗钱是当今世界最大、增长最快的问题之一。可以看出,在合法经济中,大部分脏钱(38.6%)来自投资欺诈计划,破产欺诈和公司欺诈,而27.5%来自贩毒。洗钱和其他金融欺诈的上升趋势是由于几个原因,其中包括不遵守职业道德的商业活动。目前的研究是一种定性研究,使用二手数据来得出结果。由于该研究采用了演绎法,因此研究结果是通过利用现有理论和已发表文献和不同报告中的既定数据得出的。以内容分析的形式对所获得的数据进行分析,以达到本研究的目的。研究结果表明,国际组织已采取若干步骤,根据《维也纳公约》和《巴勒莫公约》实施若干统一法案,以确保减少洗钱活动。我们还发现,符合道德规范的专业活动在打击洗钱方面也发挥着不可或缺的作用。据报道,其中一些活动形成了强有力的货币业务行为守则,告知参与洗钱活动的不良后果,并制定了适当的控制和管理战略,可以充分监测机构的不当行为。该研究建议,每个国家都应该对自由贸易区进行监管和监控,因为它们经常被用作洗钱的基石。此外,除了为律师和会计师建立一个监管机构外,还建议建立一个金融机构的集中报告系统。
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引用次数: 0
Successful Strategies for Using Knowledge Management in Small and Medium-Sized Enterprises 中小企业实施知识管理的成功策略
Q4 Business, Management and Accounting Pub Date : 2021-01-01 DOI: 10.37391/ijbmr.090313
Josephine Kayaga Nsubuga-Mugoa
The purpose of this multiple case study was to explore strategies that managers of small and medium-sized enterprises (SMEs) use to effectively integrate knowledge management (KM) into business practices. The study population comprised of five managers from two SMEs operating in Uganda. The eligibility criteria were that participants had to be managers from Ugandan SMEs with a knowledge-intensive environment, with some responsibility of KM in the organization, and experienced with at least 1 year of successful KM practices. The conceptual framework for this study was theory z. Data were collected through face-to-face, semi-structured interviews, and reviews of company documents. Member checking was completed to strengthen credibility and trustworthiness. Synthesis: After methodological triangulation of the data sources collected and completion of Yin’s 5-step process of data analysis, five themes emerged: having supportive leadership, ensuring sustainability, embedding KM practices in the organization culture, socialization, and embracing modern technology. The findings of this study might promote social change by supporting small and medium-sized enterprise (SME) managers’ use of KM to expand opportunities for employees to learn new skills and knowledge leading to the expansion of employment opportunities.
这个多案例研究的目的是探索中小企业(sme)管理者有效地将知识管理(KM)整合到商业实践中的策略。研究对象包括两家在乌干达经营的中小企业的五名管理人员。资格标准是参与者必须是来自知识密集型环境的乌干达中小企业的管理人员,在组织中承担一定的知识管理责任,并且至少有1年成功的知识管理实践经验。本研究的概念框架是理论z。数据收集通过面对面,半结构化访谈,并审查公司文件。完成会员审核,加强信誉和可信度。综合:在对收集的数据源进行方法学三角测量并完成Yin的五步数据分析过程后,出现了五个主题:支持领导、确保可持续性、将知识管理实践嵌入组织文化、社会化和拥抱现代技术。本研究结果可能支持中小企业管理者利用知识管理扩大员工学习新技能和知识的机会,从而扩大就业机会,从而促进社会变革。
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引用次数: 0
Improving Quality in Primary Care: A Model for Change 提高初级保健质量:一种变革模式
Q4 Business, Management and Accounting Pub Date : 2021-01-01 DOI: 10.37391/ijbmr.090310
Dr. Jose A. PonceVega, Dr. Irene A. Williams
Health care spending accounts for 17.7% of the gross domestic product in the United States, and it is expected to continue rising at an annual rate of 5.3%. Despite high costs, health care quality lags behind other high-income countries; yet, over 70% of change initiatives fail. The purpose of this multiple case study was to explore strategies primary care leaders use for implementing quality improvement initiatives to improve patient outcomes and reduce waste in primary care facilities. The target population consisted of 3 health care leaders of 3 primary care facilities in southern California who successfully implemented quality improvement initiatives. The conceptual framework for this study was Kotter’s 8-step of change management. Data were collected through face-to-face semi-structured interviews with senior health care leaders, document review, and quality reports. Patterns were identified through a rigorous process of data familiarization, data coding, and theme development and revision. Interpretations from the data were subjected to member-checking to ensure trustworthiness of the findings. Four themes emerged from this study: communication, leadership support, inclusive decision-making, and employee recognition.
医疗保健支出占美国国内生产总值(gdp)的17.7%,预计将继续以每年5.3%的速度增长。尽管成本高昂,但卫生保健质量落后于其他高收入国家;然而,超过70%的变革计划失败了。本多案例研究的目的是探索初级保健领导者用于实施质量改进计划的策略,以改善患者的治疗效果并减少初级保健设施的浪费。目标人群包括南加州3家初级保健机构的3名卫生保健负责人,他们成功地实施了质量改进举措。本研究的概念框架是Kotter的8步变革管理。通过与高级医疗保健领导者面对面的半结构化访谈、文件审查和质量报告收集数据。模式是通过数据熟悉、数据编码以及主题开发和修订的严格过程确定的。对数据的解释要经过成员检查,以确保结果的可信度。这项研究产生了四个主题:沟通、领导支持、包容性决策和员工认可。
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引用次数: 0
Hyper-Leading in an era of Hyper-Change 超级变革时代的超级领导
Q4 Business, Management and Accounting Pub Date : 2021-01-01 DOI: 10.37391/IJBMR.090304
Linda Ellington
It is change, continuing change, inevitable change that is the dominant factor in society today. No sensible decision can be made any longer without considering not only the world as it is, but the world as it will be. One of the key challenges for future leaders is to effectively and constructively lead change that is taking place both within organizations and in the broader social and political spheres. It is not past patterns of change that matter, it is that the nature of change is changing. As hyper-change alters the governing domain, leaders will be forced to change the ways they govern and lead – enter hyper-leaders. This article was written with three goals in mind: 1) to introduce strategies for an emerging style of leader; one who realizes that leadership is on the line and who must survive and thrive through the dangers of change, 2) to respond to a sansdemic drought, 3) to take notice of opportunities that act as accelerants to change which simply speed up the effects of a more nefarious and long-term volatile world.
变化,持续的变化,不可避免的变化才是当今社会的主导因素。如果不考虑世界的现状,也不考虑世界的未来,就不可能再做出明智的决定。未来领导者面临的主要挑战之一是有效和建设性地领导组织内部以及更广泛的社会和政治领域正在发生的变革。过去的变化模式并不重要,重要的是变化的本质正在发生变化。由于超级变革改变了管理领域,领导者将被迫改变他们管理和领导的方式——进入超级领导者。写这篇文章有三个目的:1)介绍一种新兴领导风格的策略;一个意识到领导地位岌岌可危的人,一个必须在变革的危险中生存和发展的人,2)应对学术干旱,3)注意到作为变革催化剂的机会,这些机会只是加速了一个更加邪恶和长期动荡的世界的影响。
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引用次数: 0
Contemporary Entrepreneurship: Change process - Leadership – Innovation 当代企业家精神:变革过程-领导力-创新
Q4 Business, Management and Accounting Pub Date : 2021-01-01 DOI: 10.37391/IJBMR.090302
Oman Sefaj
Change management is a key issue for the survival and realization of organizational objectives in today's business environment, which is changing in different ways. Change has become a necessary constant for companies that need to change in order to remain competitive in the market. The ability to manage this change is seen as a basic skill of successful enterprises in contemporary entrepreneurship. These changes are undoubtedly manifested both locally and internationally. Economic globalization as an integrator has caused these two levels to merge into one, causing the difference between them to fade. This integration has been very intense lately. Leadership as the process by which an individual influences a group to achieve a common goal. Process means systematic and continuous actions and ways by which the leader influences subordinates. It should be noted that leadership is not a linear process but an interactive process and requires adaptation and innovation. Entrepreneurship and innovation in developing countries but also in developed countries in the contemporary era is influencing in all aspects of business development. This research for Kosovo condition confirms the following results: that the change process is an integral and necessary part of day-to-day management in these enterprises, identifying leadership challenges in implementing the change process and adapting enterprises to the contemporary environment continues to be vital to performance profitability and competitiveness. Answering research questions requires testing the relationships between variables (type of change, process factors, and success of the change). Testing of these connections is enabled using quantitative methods. As a result, the use of questionnaires as a method for data collection in this paper enables: research and analysis of possible relationships between the variables taken in the study, and tends to 'open' issues that will be of interest to be explored in the future. These leadership activities, adapting the efforts to maximize the existing opportunities in the environment of strong competition and following the contemporary development trends in the enterprise have been researched during the processes of change in the enterprise are: creating a strong leadership team to lead the processes, develop a vision to assist and guide efforts to achieve strategic objectives, designing and communicating the strategy to achieve the planned results, providing training and career development for employees to understand, reduce resistance and motivate to achieve the mission and vision of the enterprise.
变革管理是在当今以不同方式变化的商业环境中生存和实现组织目标的关键问题。对于需要改变以保持市场竞争力的公司来说,改变已经成为一个必要的常量。在当代创业中,管理这种变化的能力被视为成功企业的基本技能。这些变化无疑在当地和国际上都有所体现。经济全球化作为一个整合者,使这两个层次融合为一个,使它们之间的差异消失。这种整合最近非常激烈。领导是指一个人影响一个群体以达到共同目标的过程。过程是指领导者影响下属的系统和持续的行动和方式。应该指出的是,领导不是一个线性的过程,而是一个互动的过程,需要适应和创新。创业和创新在发展中国家和发达国家在当代时代影响着商业发展的各个方面。这项针对科索沃情况的研究证实了以下结果:变革过程是这些企业日常管理中不可或缺的一部分,确定实施变革过程中的领导挑战和使企业适应当代环境对业绩、盈利能力和竞争力仍然至关重要。回答研究问题需要测试变量之间的关系(变化的类型、过程因素和变化的成功)。可以使用定量方法对这些连接进行测试。因此,在本文中使用问卷作为数据收集的方法可以:研究和分析研究中采取的变量之间可能的关系,并倾向于“开放”问题,这些问题将在未来被探索。在企业变革过程中,为适应企业在激烈竞争环境中现有机会最大化的努力,顺应企业当代发展趋势,研究的领导活动有:创建一个强大的领导团队来领导流程,制定愿景来协助和指导实现战略目标的努力,设计和沟通战略以实现计划的结果,为员工提供培训和职业发展,以理解,减少阻力并激励员工实现企业的使命和愿景。
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引用次数: 1
Post- Crisis Leadership: How Leaders can Embrace Chaos 危机后的领导:领导者如何接受混乱
Q4 Business, Management and Accounting Pub Date : 2020-12-30 DOI: 10.37391/IJBMR.080405
Denean Robinson
Post-crisis leadership is a proactive approach where leaders must survey the internal and external environments to garner the trend of consumers buying behaviors. During this time, data analytics, re-energizing of sales and selecting a leadership style is crucial in beating your industry competitors. By reading this article, it will give leaders a new look on how to create marketing, and employee development strategies in defining their organizations. Strategic and tactical planning are key concepts needed to create internal activities for immediate implementation. Employees and leaders must work together to create a win-win situation for the consumer during these unprecedented times. This article will discuss several main theories. Those theories include: Customer Relationship Management, Four Functions of Management and Servant Leadership. In a post-crisis pandemic, leaders must learn how to plan, organize, lead and control. The planning phase leads managers to develop an overall strategy by selecting goals, allocating resources and determining success rates of the plans to improve the overall strategy of the organization. During the second phase, organizing determines the organizational structure for executing the plans, assigns authorities, defines resource allocations and details how well tasks will be organized. In the third phase, leading will identify those who will head the plan and manage all tasks during implementation. Controlling is the last phase where continuous monitoring occurs surrounding goals completions and interventions. Customer Relationship Management and Servant Leadership focus on strengthening relationships with your customers to determine what are the next steps in satisfying their buying behaviors. Leaders have to help customers get as much value from the product or service as they can. Organizations have to develop a meaningful partnership so the customer can generate revenue.Finally, leaders have to be proactive, develop long-term relationship bonding, demonstrate product/service value, and generate revenue.
后危机领导是一种积极主动的方法,领导者必须调查内部和外部环境,以掌握消费者购买行为的趋势。在这段时间里,数据分析、重振销售和选择领导风格对击败行业竞争对手至关重要。通过阅读这篇文章,它将给领导者一个关于如何创建营销和员工发展战略来定义他们的组织的新视角。战略和战术规划是创建立即实施的内部活动所需的关键概念。在这个前所未有的时代,员工和领导者必须共同努力,为消费者创造一个双赢的局面。本文将讨论几个主要理论。这些理论包括:客户关系管理、管理四种功能和仆人式领导。在危机后的大流行中,领导者必须学会如何计划、组织、领导和控制。计划阶段引导管理者通过选择目标、分配资源和确定计划的成功率来制定总体战略,以改进组织的总体战略。在第二阶段,组织确定执行计划的组织结构,分配权限,定义资源分配,并详细说明如何组织好任务。在第三阶段,领导将确定谁将领导计划并在实施过程中管理所有任务。控制是围绕目标完井和干预措施进行持续监测的最后阶段。客户关系管理和仆人式领导侧重于加强与客户的关系,以确定满足他们购买行为的下一步是什么。领导者必须帮助客户从产品或服务中获得尽可能多的价值。组织必须发展有意义的伙伴关系,这样客户才能产生收益。最后,领导者必须积极主动,发展长期的关系纽带,展示产品/服务的价值,并创造收入。
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引用次数: 0
The Rise of Platform-based Models and its Impact on Banking and Financial Services 平台模式的兴起及其对银行和金融服务的影响
Q4 Business, Management and Accounting Pub Date : 2020-12-30 DOI: 10.37391/IJBMR.080408
S. Dutta
The banking and financial services industry is getting disintermediated. The platform model is disrupting almost every industry and banking and financial services industry is not an exception. Platform players are giving serious competition to the traditional banking and financial services players. The disintermediation of the vertically integrated value chain is altering the industry landscape across geographies. Amazon, Google, Apple, Facebook in North America and Alibaba, Baidu and Tencent in China are acquiring new customers and offering products and services on their ecosystem as Orchestrators, while their partners are taking advantage of the ecosystem and creating competitive advantage through their products and services. The disruption of the traditional vertically integrated industry structure looks real and may have reaching consequences. The cost advantage of the platform model will lure firms to be partners in this model. The network effect of the platform model makes it a sustainable business model with long term revenue opportunities. Traditional firms may need to alter the way they did business to survive the onslaught from platform players.
银行和金融服务业正变得越来越非中介化。平台模式正在颠覆几乎每一个行业,银行和金融服务行业也不例外。平台公司正在给传统银行和金融服务公司带来严峻的竞争。垂直整合价值链的非中介化正在改变跨地域的行业格局。北美的亚马逊、b谷歌、苹果、Facebook,以及中国的阿里巴巴、b百度和腾讯,都在以协调者的身份获取新客户,并在其生态系统上提供产品和服务,而它们的合作伙伴则在利用生态系统,通过自己的产品和服务创造竞争优势。传统垂直整合产业结构的破坏看起来是真实的,并可能产生深远的影响。平台模式的成本优势将吸引公司成为这种模式的合作伙伴。平台模式的网络效应使其成为具有长期盈利机会的可持续商业模式。传统公司可能需要改变他们的经营方式,才能在平台玩家的冲击下生存下来。
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引用次数: 0
Rwanda: Lessons from Applied Intergovernmental Fiscal Equalization Formula 卢旺达:应用政府间财政均衡公式的经验教训
Q4 Business, Management and Accounting Pub Date : 2020-12-30 DOI: 10.37391/IJBMR.080402
L. L. Shirima
It is a well-known fact that budgetary allocations need to be based on a just formula for balanced service delivery in the modern world. This paper describes the intergovernmental formula designed for Rwanda in 2003 to allocate grants from the central to local governments (LGs). First, the previous criterion, the Local Authority Budget Support Fund, was reviewed. This was followed by a literature review and field visits. Finally, the specifications of the mathematical model are described, followed by the proxy selection, data analysis, econometric evaluation, and estimations used in the study.In 2003, data analysis revealed that LGs had low fiscal capacities and ubiquitous fiscal needs. These were proxied by mean own source revenues and expenditure needs, respectively, in the proposed formula. The difference between the two was taken as the mean fiscal gap. This formula corrected the inherent weaknesses in the previous transfer system. It proposed weighting parameters to determine subnational transfer entitlements. Additionally, it constructed and applied welfare poverty and fiscal gap indices that captured the behavior of LGs in terms of wellbeing, fiscal needs, and revenue capacity for the first time in Rwanda. The study recommendations were entirely adopted by the government. The formula was used to allocate unconditional grants from the central government to LGs to improve service delivery and reduce poverty. The study also highlights that any successful transfer formula design depends on how the following are determined—the transfer pool, weights, proposed variables, and proxy indices—and how they enter the model.
一个众所周知的事实是,预算分配必须以现代世界平衡提供服务的公正公式为基础。本文描述了2003年为卢旺达设计的政府间公式,用于从中央向地方政府(LGs)分配赠款。首先,审查了以前的标准,即地方当局预算支助基金。随后进行了文献综述和实地考察。最后,描述了数学模型的规范,然后是代理选择,数据分析,计量经济评估和研究中使用的估计。2003年的数据分析显示,地方政府财政能力较低,财政需求普遍存在。在拟议的公式中,这些分别以平均来源收入和支出需要代替。两者之差被视为平均财政缺口。这个公式纠正了以前转会系统的固有弱点。它提出了加权参数来确定次国家转移支付权利。此外,它还构建并应用了福利贫困和财政差距指数,该指数首次在卢旺达从福利、财政需求和收入能力方面反映了地方政府的行为。这项研究的建议完全被政府采纳。该公式用于从中央政府向地方政府无条件拨款,以改善服务提供和减少贫困。该研究还强调,任何成功的转移公式设计都取决于如何确定以下因素——转移池、权重、提议的变量和代理指标——以及它们如何进入模型。
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引用次数: 1
Solid Financial Reforms are Needed to Uplift the Distressed Real Estate Sector 需要扎实的金融改革来提振陷入困境的房地产行业
Q4 Business, Management and Accounting Pub Date : 2020-12-30 DOI: 10.37391/IJBMR.080401
Syed Hasan Jafar
After the pandemic COVID-19 breakout, there has been a significant decline in the property listings. Though the Centre has focused on the affordable housing space for reforms, there has been no visible reforms in view of the realty developers. Due to the recent moratorium imposed on the term loans, credit sources have been tightened for the realty developers coupled with other aspects. Given the difficulty in credit availing conditions in the sector, the article discusses the distressed funds as alternatives to uplift the sector. However, there are certain hurdles for the distressed funds in the form of capital structures to act quickly and operate efficiently. The article in this regard discusses certain changes in the regulatory framework that allows flexibility in the capital outlay in the residential real estate projects.
在2019冠状病毒病(COVID-19)大流行爆发后,房地产上市数量大幅下降。虽然中央把改革的重点放在经济适用房空间上,但鉴于房地产开发商,没有明显的改革。由于最近对定期贷款的暂停,加上其他方面,房地产开发商的信贷来源已经收紧。鉴于该部门信贷条件困难,文章讨论了不良资金作为提升该部门的替代方案。然而,在资本结构方面,这些陷入困境的基金要想迅速采取行动并有效运作,还存在一定的障碍。在这方面,文章讨论了监管框架的某些变化,允许住宅房地产项目资本支出的灵活性。
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引用次数: 0
期刊
International Journal of Management and Business Research
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