Data are a fundamental component of science and engineering work, and the ability to share data is critical to the validation and progress of science. Data sharing and reuse in some fields, however, has proven to be a difficult problem. This paper argues that the development of effective CSCW systems to support data sharing in work groups requires a better understanding of the use of data in practice. Drawing on our work with three scientific disciplines, we show that data play two general roles in scientific communities: 1) they serve as evidence to support scientific inquiry, and 2) they make a social contribution to the establishment and maintenance of communities of practice. A clearer consideration and understanding of these roles can contribute to the design of more effective data sharing systems. We suggest that this can be achieved through supporting social interaction around data abstractions, reaching beyond current metadata models, and supporting the social roles of data.
{"title":"Data at work: supporting sharing in science and engineering[38] (abstract only)","authors":"Jeremy P. Birnholtz, Matthew J. Bietz","doi":"10.1145/1027232.1027288","DOIUrl":"https://doi.org/10.1145/1027232.1027288","url":null,"abstract":"Data are a fundamental component of science and engineering work, and the ability to share data is critical to the validation and progress of science. Data sharing and reuse in some fields, however, has proven to be a difficult problem. This paper argues that the development of effective CSCW systems to support data sharing in work groups requires a better understanding of the use of data in practice. Drawing on our work with three scientific disciplines, we show that data play two general roles in scientific communities: 1) they serve as evidence to support scientific inquiry, and 2) they make a social contribution to the establishment and maintenance of communities of practice. A clearer consideration and understanding of these roles can contribute to the design of more effective data sharing systems. We suggest that this can be achieved through supporting social interaction around data abstractions, reaching beyond current metadata models, and supporting the social roles of data.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132036883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Bødker, J. F. Kristensen, Christina Nielsen, W. Sperschneider
This paper presents a study of an organisation, which is undergoing a process transforming organisational and technological boundaries. In particular, we shall look at three kinds of boundaries: the work to maintain and change the boundary between the organisation and its customers; boundaries between competencies within the organisation; and boundaries between various physical locations of work, in particular between what is done in the office and what is done on site. Maintaining and changing boundaries are the processes through which a particular community sustains its identity and practice on the one hand, and where it is confronted with the identity and practices on the other. The organisation being studied employs a multitude of IT systems that support and maintain these boundaries in a particular manner that are in many ways inappropriate to the current needs of the organisation. After analysing the history and the current boundary work, the paper will propose new technological support for boundary work. In particular the paper will suggest means of supporting boundaries when these are productive and for changing boundaries when this seems more appropriate. In total, flexible technologies seem a core issue when dealing with technology for boundaries.
{"title":"Technology for boundaries[35] (abstract only)","authors":"S. Bødker, J. F. Kristensen, Christina Nielsen, W. Sperschneider","doi":"10.1145/1027232.1027283","DOIUrl":"https://doi.org/10.1145/1027232.1027283","url":null,"abstract":"This paper presents a study of an organisation, which is undergoing a process transforming organisational and technological boundaries. In particular, we shall look at three kinds of boundaries: the work to maintain and change the boundary between the organisation and its customers; boundaries between competencies within the organisation; and boundaries between various physical locations of work, in particular between what is done in the office and what is done on site. Maintaining and changing boundaries are the processes through which a particular community sustains its identity and practice on the one hand, and where it is confronted with the identity and practices on the other. The organisation being studied employs a multitude of IT systems that support and maintain these boundaries in a particular manner that are in many ways inappropriate to the current needs of the organisation. After analysing the history and the current boundary work, the paper will propose new technological support for boundary work. In particular the paper will suggest means of supporting boundaries when these are productive and for changing boundaries when this seems more appropriate. In total, flexible technologies seem a core issue when dealing with technology for boundaries.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127752276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Loose coupling is a common way of organizing collaboration in work groups, but it has not been studied extensively in CSCW. In this paper, we consider the patterns of work that are seen in mobile groups that adopt a loosely coupled collaboration style. We report findings from interviews and fieldwork with teams of workers who deliver home healthcare services. In these teams, workers are mobile, widely dispersed, and autonomous, and team members communicate with each other only intermittently. Based on these findings, we identify and discuss four work patterns that occur in loosely coupled mobility: discretionary collaboration and effort thresholds, implicitly shared information, asynchronous communication and coordination, and barriers to synchrony. We consider the implications of these findings for the design of CSCW technologies.
{"title":"Designing for loose coupling in mobile groups[9] (abstract only)","authors":"David Pinelle, C. Gutwin","doi":"10.1145/1027232.1027246","DOIUrl":"https://doi.org/10.1145/1027232.1027246","url":null,"abstract":"Loose coupling is a common way of organizing collaboration in work groups, but it has not been studied extensively in CSCW. In this paper, we consider the patterns of work that are seen in mobile groups that adopt a loosely coupled collaboration style. We report findings from interviews and fieldwork with teams of workers who deliver home healthcare services. In these teams, workers are mobile, widely dispersed, and autonomous, and team members communicate with each other only intermittently. Based on these findings, we identify and discuss four work patterns that occur in loosely coupled mobility: discretionary collaboration and effort thresholds, implicitly shared information, asynchronous communication and coordination, and barriers to synchrony. We consider the implications of these findings for the design of CSCW technologies.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121359940","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Michael J. Muller, M. Raven, S. Kogan, D. Millen, Kenneth Carey
We provide the first study of instant messaging (IM) based on large samples of users' self reports. Previous studies have relied on ethnographic methods or analysis of server logs. Our self-report approach has its own strengths (large-sample; focus on attitudes, beliefs, and value attributions), as well as weaknesses (self-selection by respondents). We describe the introduction of Lotus Sametime#8482;, an IM product, into three business organizations. Across the three organizations, we found substantially similar patterns in savings (reduced use of other communications channels), attitudes, and social networks. In one organization, we made a detailed study of the maturation of IM over a 24-month period, showing early and stable savings accompanied by much more gradual developments in chat behaviors, control of visibility and awareness, social networks, and attitudes. We conclude with a methodological self-critique, and an outline of an Instant Messaging Maturity Model.
{"title":"Introducing chat into business organizations: toward an instant messaging maturity model[6] (abstract only)","authors":"Michael J. Muller, M. Raven, S. Kogan, D. Millen, Kenneth Carey","doi":"10.1145/1027232.1027241","DOIUrl":"https://doi.org/10.1145/1027232.1027241","url":null,"abstract":"We provide the first study of instant messaging (IM) based on large samples of users' self reports. Previous studies have relied on ethnographic methods or analysis of server logs. Our self-report approach has its own strengths (large-sample; focus on attitudes, beliefs, and value attributions), as well as weaknesses (self-selection by respondents). We describe the introduction of Lotus Sametime#8482;, an IM product, into three business organizations. Across the three organizations, we found substantially similar patterns in savings (reduced use of other communications channels), attitudes, and social networks. In one organization, we made a detailed study of the maturation of IM over a 24-month period, showing early and stable savings accompanied by much more gradual developments in chat behaviors, control of visibility and awareness, social networks, and attitudes. We conclude with a methodological self-critique, and an outline of an Instant Messaging Maturity Model.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117231533","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Synchronous text communication is becoming recognized as a valuable workplace communication medium yet some studies of group text chat indicate that its properties can lead to interactional incoherence. We consider this issue through a detailed analytic examination of text chat transcripts by showing how participants manage their interactions through considering multiple threads, turn taking and topic change. We reveal the routine practices that participants employ to create and manage coherent interaction. These practices arise from the turn taking system in operation, which facilitates straightforward repair of misunderstandings. We conclude by considering the implications of this for design and for the organisation and management of interactions of various forms.
{"title":"Text chat in action[5] (abstract only)","authors":"J. O'Neill, David B. Martin","doi":"10.1145/1027232.1027240","DOIUrl":"https://doi.org/10.1145/1027232.1027240","url":null,"abstract":"Synchronous text communication is becoming recognized as a valuable workplace communication medium yet some studies of group text chat indicate that its properties can lead to interactional incoherence. We consider this issue through a detailed analytic examination of text chat transcripts by showing how participants manage their interactions through considering multiple threads, turn taking and topic change. We reveal the routine practices that participants employ to create and manage coherent interaction. These practices arise from the turn taking system in operation, which facilitates straightforward repair of misunderstandings. We conclude by considering the implications of this for design and for the organisation and management of interactions of various forms.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115614760","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Although the Internet provides powerful tools for social interactions, many tasks-for example, information-seeking-are undertaken as solitary activities. Information seekers are unaware of the invisible crowd traveling in parallel to their course through the information landscape. Social navigation systems attempt to make the invisible crowd visible, while social recommender systems try to introduce people directly. However, it is not clear whether users desire or will respond to social cues indicating the presence of other people when they are focused on a task. To investigate this issue, we created an online game-playing task and paired subjects to perform the task based on their responses to a short survey about demographics and interests. We studied how these factors influence task outcomes, the interaction process, and attitudes towards one's partner. We found that demographic similarity affected how people interact with each other, even though this information was not explicit, while similarities or differences in task-relevant interests did not. Our findings suggest guidelines for developing social recommender systems and show the need for further research into conditions that will help such systems succeed.
{"title":"Studying the effect of similarity in online task-focused interactions[36] (abstract only)","authors":"D. Cosley, Pamela J. Ludford, L. Terveen","doi":"10.1145/1027232.1027285","DOIUrl":"https://doi.org/10.1145/1027232.1027285","url":null,"abstract":"Although the Internet provides powerful tools for social interactions, many tasks-for example, information-seeking-are undertaken as solitary activities. Information seekers are unaware of the invisible crowd traveling in parallel to their course through the information landscape. Social navigation systems attempt to make the invisible crowd visible, while social recommender systems try to introduce people directly. However, it is not clear whether users desire or will respond to social cues indicating the presence of other people when they are focused on a task. To investigate this issue, we created an online game-playing task and paired subjects to perform the task based on their responses to a short survey about demographics and interests. We studied how these factors influence task outcomes, the interaction process, and attitudes towards one's partner. We found that demographic similarity affected how people interact with each other, even though this information was not explicit, while similarities or differences in task-relevant interests did not. Our findings suggest guidelines for developing social recommender systems and show the need for further research into conditions that will help such systems succeed.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122172918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, we draw on theory about social worlds to analyze how different organizational contexts affect groupware adoption. We report on a study of the adoption of data conferencing in a large distributed organization. Our data show that the diffusion process, which was driven by the users, was a result of communication and transformation of the technology across differnet social worlds. We also discovered that membership in multiple social worlds in an organization creates a tension for the potential adopter who is in a distributed team. To function effectively, team members must uniformly adopt the technology, yet some may face resistance at their organizational homes. Our case study showed that adoption was affected by organizational sites having conflicting views of the value of collaboration. different amounts and needs for resources, and different acceptance of technology standards. Potential technology adopters on distributed teams are faced with conflicting loyalties, constraints, and requirements between their distributed collaborations and organizational homes.
{"title":"Shaping technology across social worlds: groupware adoption in a distributed organization[32] (abstract only)","authors":"G. Mark, S. Poltrock","doi":"10.1145/1027232.1027278","DOIUrl":"https://doi.org/10.1145/1027232.1027278","url":null,"abstract":"In this paper, we draw on theory about social worlds to analyze how different organizational contexts affect groupware adoption. We report on a study of the adoption of data conferencing in a large distributed organization. Our data show that the diffusion process, which was driven by the users, was a result of communication and transformation of the technology across differnet social worlds. We also discovered that membership in multiple social worlds in an organization creates a tension for the potential adopter who is in a distributed team. To function effectively, team members must uniformly adopt the technology, yet some may face resistance at their organizational homes. Our case study showed that adoption was affected by organizational sites having conflicting views of the value of collaboration. different amounts and needs for resources, and different acceptance of technology standards. Potential technology adopters on distributed teams are faced with conflicting loyalties, constraints, and requirements between their distributed collaborations and organizational homes.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123130036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study analyzes how a group of 'mediators' in a large, multinational company adapted a computer-mediated communication technology (a 'virtual workspace') to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.
{"title":"Technology-use mediation: making sense of electronic communication in an organizational context[15] (abstract only)","authors":"Jorgen P. Bansler, E. Havn","doi":"10.1145/1027232.1027255","DOIUrl":"https://doi.org/10.1145/1027232.1027255","url":null,"abstract":"This study analyzes how a group of 'mediators' in a large, multinational company adapted a computer-mediated communication technology (a 'virtual workspace') to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114039135","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Agostini, S. Albolino, G. De Michelis, F. De Paoli, R. Dondi
Most of the available knowledge management systems pay little attention to two important aspects: the need of supporting emerging communities of interest together with the official organizational structure; and the need of cluing together knowledge associated with any kind of involved entity including people, communities, and informal knowledge. The MILK system enhances knowledge discovery and sharing by providing services addressing these aspects and supplying innovative interfaces and interaction styles. The goal of MILK is to become a familiar environment integrated in the every-day activities of dynamic modern workers. To meet the users' needs, the solution proposed by MILK roots in ethnographic analysis capturing the common practices within an organization.
{"title":"Stimulating knowledge discovery and sharing[28] (abstract only)","authors":"A. Agostini, S. Albolino, G. De Michelis, F. De Paoli, R. Dondi","doi":"10.1145/1027232.1027272","DOIUrl":"https://doi.org/10.1145/1027232.1027272","url":null,"abstract":"Most of the available knowledge management systems pay little attention to two important aspects: the need of supporting emerging communities of interest together with the official organizational structure; and the need of cluing together knowledge associated with any kind of involved entity including people, communities, and informal knowledge. The MILK system enhances knowledge discovery and sharing by providing services addressing these aspects and supplying innovative interfaces and interaction styles. The goal of MILK is to become a familiar environment integrated in the every-day activities of dynamic modern workers. To meet the users' needs, the solution proposed by MILK roots in ethnographic analysis capturing the common practices within an organization.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114726020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Werner Geyer, J. Vogel, Li-Te Cheng, Michael J. Muller
We describe a new collaborative technology that is mid-way between the informality of email and the formality of shared workspaces. Email and other ad hoc collaboration systems are typically lightweight and flexible, but build up an unmanageable clutter of copied objects. At the other extreme, shared workspaces provide formal, structured collaboration, but are too heavyweight for users to set up. To bridge this gap between the ad hoc and formal, this paper introduces the notion of "object-centric sharing", where users collaborate in a lightweight manner but aggregate and organize different types of shared artifacts into semi-structured activities with dynamic membership, hierarchical object relationships, as well as real-time and asynchronous collaboration. We present a working prototype implemented with a replicated peer-to-peer architecture, which we describe in detail, and demonstrate its performance in synchronous and asynchronous modes.
{"title":"Supporting activity-centric collaboration through peer-to-peer shared objects[13] (abstract only)","authors":"Werner Geyer, J. Vogel, Li-Te Cheng, Michael J. Muller","doi":"10.1145/1027232.1027252","DOIUrl":"https://doi.org/10.1145/1027232.1027252","url":null,"abstract":"We describe a new collaborative technology that is mid-way between the informality of email and the formality of shared workspaces. Email and other ad hoc collaboration systems are typically lightweight and flexible, but build up an unmanageable clutter of copied objects. At the other extreme, shared workspaces provide formal, structured collaboration, but are too heavyweight for users to set up. To bridge this gap between the ad hoc and formal, this paper introduces the notion of \"object-centric sharing\", where users collaborate in a lightweight manner but aggregate and organize different types of shared artifacts into semi-structured activities with dynamic membership, hierarchical object relationships, as well as real-time and asynchronous collaboration. We present a working prototype implemented with a replicated peer-to-peer architecture, which we describe in detail, and demonstrate its performance in synchronous and asynchronous modes.","PeriodicalId":390207,"journal":{"name":"ACM Siggroup Bulletin","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2003-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132345152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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