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Organizational barriers to employee training and learning: evidence from the automotive sector 员工培训和学习的组织障碍:来自汽车行业的证据
Pub Date : 2018-05-08 DOI: 10.1108/DLO-03-2017-0022
A. Anlesinya
This study examines the factors that hinder employee training and learning in the automotive industry in Ghana, Africa.,The study adopts quantitative research methodology and cross-sectional survey design. Eighty-nine usable questionnaires from employees of an automotive organization in Ghana are used. Descriptive statistics and one-sample t-test are used for the analyses.,The results indicate that organizational culture, poor management commitment to training, inadequate promotion prospects, and lack of transparency and fairness in trainees’ selection are the most common barriers to employee training and learning.,Top management should provide opportunities to employees to apply new skills and knowledge they acquired. Fair and transparent procedures should be used to select training beneficiaries. Finally, organizations should develop cultural systems that encourage continuous learning motivation among their employees.,In this era of knowledge-driven economy, this research highlights factors that inhibit employees’ motivation to learn.
本研究考察了阻碍员工培训和学习的因素在加纳汽车行业,非洲。本研究采用定量研究方法和横断面调查设计。使用了来自加纳一家汽车组织员工的89份可用问卷。采用描述性统计和单样本t检验进行分析。研究结果表明,组织文化、管理层对培训的承诺不高、晋升前景不佳、学员选择缺乏透明度和公平性是员工培训和学习的最常见障碍。高层管理者应该为员工提供机会,让他们应用所学到的新技能和知识。应采用公平和透明的程序来选择培训受益者。最后,组织应该发展鼓励员工持续学习动机的文化体系。在这个知识经济时代,本研究突出了抑制员工学习动机的因素。
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引用次数: 7
Tomas Chamorro-Premuzic interview
Pub Date : 2018-05-08 DOI: 10.1108/DLO-02-2018-0031
P. O'Connor
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引用次数: 0
Building resilience: how to have a positive impact at the organizational and individual employee level 建立弹性:如何在组织和员工个人层面产生积极影响
Pub Date : 2018-05-08 DOI: 10.1108/DLO-09-2017-0076
E. Seville
At some time during its life, every organization will face some form of disruptive crisis. Be it a natural disaster, a reputational crisis, problems within the supply chain, or an issue affecting its people, organizational crises happen more often than we think. In today’s world of change and uncertainty, an organization needs core resilience capabilities to survive. This paper aims to set out three pillars for organizational resilience, identify the questions that leaders need to ask themselves about employee readiness, and offer ten practical ways in which leaders can help their teams to respond effectively in times of disruptive change.,This paper draws from a variety of sources of research, including the author’s own that tracked businesses’ rates, speed, and quality of recovery following the 2010/2011 earthquakes in Christchurch, New Zealand.,When an organization is put under pressure, it is their people and how they come together that can make or break the organization. The prevailing culture and the behavior and capabilities of leaders can enhance or erode the resilience of all employees.,Resilience is an aspect of organizational life that is becoming ever more critical but research is still scarce. The advice contained in this paper is based on research and offers grounded advice on how leaders can support and enable their teams to survive and thrive in the VUCA world in which organizations now operate.
每个组织在其生命中的某个时候都会面临某种形式的破坏性危机。无论是自然灾害、声誉危机、供应链问题,还是影响员工的问题,组织危机发生的频率都比我们想象的要高。在当今充满变化和不确定性的世界中,组织需要核心弹性能力才能生存。本文旨在列出组织弹性的三大支柱,确定领导者需要问自己的关于员工准备的问题,并提供十个实用的方法,领导者可以帮助他们的团队在破坏性变革时期有效应对。本文借鉴了多种研究来源,包括作者自己跟踪2010/2011年新西兰克赖斯特彻奇地震后企业的恢复速度、速度和质量。当一个组织面临压力时,它的员工以及他们如何团结起来决定了这个组织的成败。主流文化、领导者的行为和能力可以增强或削弱所有员工的弹性。弹性是组织生活的一个方面,它变得越来越重要,但研究仍然很少。本文中包含的建议是基于研究,并提供了关于领导者如何支持和使他们的团队在组织现在运作的VUCA世界中生存和发展的接地气建议。
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引用次数: 27
Follow the founder: case study of action learning experiment in an MBA program 跟随创始人:行动学习实验在MBA项目中的案例研究
Pub Date : 2018-05-08 DOI: 10.1108/DLO-05-2017-0042
S. C. Pandey, Pinaki Nandan Pattnaik, M. Praveen
This paper describes the action learning experiment by the name Follow a Founder of a leading university in India. The purpose of the paper is to reflect on the key takeaways that can be drawn from such an action learning experiment.,This paper is based on a case study, authors’ experience of leading and conceptualizing the program coupled with interviews of multiple stakeholders, which formed the sources of data.,The paper suggests the possibility of implementing such a program at other business schools and universities, provided there is a clear mapping of tasks and objectives and learners are given exposure to real time workplace scenarios.,The paper describes a one of its kind experiment at an Indian university when it comes to applying action learning in a taught program.
本文描述了印度一所著名大学的“跟随创始人”的行动学习实验。本文的目的是反思从这样一个行动学习实验中可以得出的关键结论。本文基于一个案例研究,作者领导和构思项目的经验,加上对多个利益相关者的采访,形成了数据来源。这篇论文建议在其他商学院和大学实施这样一个项目的可能性,只要有一个清晰的任务和目标映射,并且让学习者接触到实时的工作场所场景。这篇论文描述了印度一所大学在教学项目中应用行动学习的一个类似实验。
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引用次数: 1
Training effectiveness during technological changes in Dubai-based companies: perspectives from managers and employees 迪拜公司技术变革期间的培训有效性:来自经理和员工的观点
Pub Date : 2018-05-08 DOI: 10.1108/DLO-10-2017-0085
Sabrine El Baroudi, Dawood Yaseen Abdulaal, Mahantesh Rampur
This paper aims to investigate the effectiveness of training during technological changes in Dubai-based companies by focusing on training program characteristics and employees’ training motivations.,A qualitative investigation was conducted that included interviews with eight managers and seven employees.,As demonstrated by the study results, managers and employees suggest that the 70-20-10 training model is effective for preparing employees to independently implement technological changes. However, employees argue that training motivations are not stable and vary within and among individuals during any organizational change, although this consideration is not acknowledged by managers.,This study is the first to focus on identifying how change management can be improved in Dubai-based companies via effective training.
本文旨在通过关注培训计划的特点和员工的培训动机来调查迪拜公司在技术变革期间培训的有效性。进行了定性调查,包括采访了8名经理和7名员工。研究结果表明,管理者和员工都认为70-20-10培训模式对于员工准备独立实施技术变革是有效的。然而,员工认为培训动机是不稳定的,在任何组织变革中,在个人内部和个人之间都是不同的,尽管这一考虑没有得到管理者的承认。本研究首次着重于确定如何通过有效的培训来改善迪拜公司的变革管理。
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引用次数: 7
Creating the collective mind through virtual mirroring based learning 通过基于虚拟镜像的学习创造集体思维
Pub Date : 2018-04-11 DOI: 10.1108/DLO-10-2017-0081
P. Gloor, K. Fischbach, Julia Gluesing, Ken Riopelle, D. Schoder
Purpose The purpose of this paper is to show that virtual mirroring-based learning allows members of an organization to see how they communicate with others in a visual way, by applying principles of “social quantum physics” (empathy, entanglement, reflect, reboot), to become better communicators and build a shared “DNA” within their organization. Design/methodology/approach E-mail based social network analysis creates virtual maps of communication – social landscapes – of organizations, similar to Google Maps, which creates geographical maps of a person’s surroundings. Findings Applying virtual mirroring-based learning at various mulitnational firms has significantly increased their organizational efficiency and performance, for instance increasing customer satisfaction by 18 per cent in a large services organization, increasing retention, making sales forecasts, and improving call center employee satisfaction. Research limitations/implications To address concerns of individual privacy, the guiding principle is to give individual information to the individual and provide aggregated anonymized information to management. Originality/value Virtual mirroring-based learning offers a unique way of creating collective awareness within an organization by empowering the individual to take corrective action aligned with collective action, and improves their own communication behavior through analyzing and visualizing their e-mail archive in novel ways, while giving strategic insight to management and improving organizational culture.
本文的目的是表明,基于虚拟镜像的学习允许组织成员通过应用“社会量子物理学”(移情、纠缠、反思、重启)的原则,以可视化的方式看到他们如何与他人沟通,从而成为更好的沟通者,并在组织内建立共享的“DNA”。设计/方法/方法基于电子邮件的社会网络分析创建了组织的虚拟通信地图——社会景观,类似于谷歌地图,它创建了一个人周围环境的地理地图。在不同的跨国公司应用基于虚拟镜像的学习已经显著提高了他们的组织效率和绩效,例如,在一个大型服务组织中,将客户满意度提高了18%,增加了保留率,做出了销售预测,并提高了呼叫中心员工的满意度。为了解决个人隐私问题,指导原则是将个人信息提供给个人,并向管理层提供汇总的匿名信息。原创性/价值基于虚拟镜像的学习提供了一种独特的方式,通过授权个人采取与集体行动一致的纠正行动,在组织内创造集体意识,并通过以新颖的方式分析和可视化他们的电子邮件档案来改善他们自己的沟通行为,同时为管理和改善组织文化提供战略洞察力。
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引用次数: 3
Abusive supervision: a framework of developmental solutions to this workplace menace 滥用监督:解决职场威胁的发展框架
Pub Date : 2018-03-21 DOI: 10.1108/DLO-04-2017-0034
Sajeet Pradhan, L. K. Jena
Purpose The purpose of this paper is to offer a preventive framework that will neutralize the pernicious effects of abusive supervision in organizations. Design/methodology/approach Based on the extant literature, the study takes an exploratory viewpoint of the harmful effects of abusive supervision on subordinates and offers intervention strategies that will provide both preemptive measures and reactive recourse for the victim. Findings As abusive supervision cannot be completely eradicated from workplace, the study offers a preventive framework (based on the stress and health management models of Parkes and Sparkes, 1998; Quick, 1999) that will counter abusive supervision at different points in time and through different interventions (psychosocial and socio-technical). Originality/value The paper is the first of its kind as it offers a comprehensive solution (both proactive and reactive) to the problems associated with abusive supervision. Previous studies have purely focused on various coping mechanisms for the victim.
本文的目的是提供一个预防性框架,以消除组织中滥用监督的有害影响。设计/方法/方法基于现有文献,本研究从探索性的角度探讨了滥用监管对下属的有害影响,并提出了干预策略,为受害者提供先发制人的措施和反应性的追索权。由于工作场所无法完全根除滥用监督,该研究提供了一个预防性框架(基于Parkes和Sparkes的压力和健康管理模型,1998;Quick, 1999),这将在不同的时间点通过不同的干预(心理社会和社会技术)来对抗滥用监管。这篇论文是同类论文中的第一篇,因为它为与滥用监管相关的问题提供了一个全面的解决方案(包括主动的和被动的)。以前的研究只关注受害者的各种应对机制。
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引用次数: 11
Developing high performance working through case study evidence 通过案例研究的证据来发展高绩效工作
Pub Date : 2018-03-05 DOI: 10.1108/DLO-03-2017-0028
K. Grant, G. Maxwell
This paper aims to theoretically proffer and empirically evidence five inter-related high performance working (HPW) groupings of value to practitioners interested in developing HPW in their organizations.,The empirical research is based on three UK-based qualitative case studies. Data are drawn from nine in-depth interviews with managers (three from each case) and three subsequent focus groups (one in each case). Focus groups comprised six, eight, and four employee (non-manager) interviewees.,The empirical findings validate the theoretical importance of the five identified HPW groupings. More, they imply a number of relationships within and between the five groupings, confirming the need to view the groupings collectively and dynamically.,The five HPW groupings provide a foundation for further research to closely evaluate the dynamism within and across the groupings. They also offer practical types of human resource interventions and actions for practitioners to evaluate the strengths and weaknesses of HPW in their organizations.
本文旨在从理论上提供和实证证据五个相互关联的高绩效工作(HPW)组的价值感兴趣的从业者在他们的组织中发展HPW。实证研究基于英国的三个定性案例研究。数据来自对管理者的9次深度访谈(每个案例中有3次)和随后的3个焦点小组(每个案例中有1个)。焦点小组包括6名、8名和4名员工(非经理)受访者。实证研究结果验证了五个确定的HPW分组的理论重要性。此外,它们还暗示了五个分组内部和之间的许多关系,从而确认需要集体地、动态地查看分组。五个HPW分组为进一步研究提供了基础,以密切评估组内和组间的动态。他们还为从业者提供实用类型的人力资源干预和行动,以评估其组织中人力资源工作的优势和劣势。
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引用次数: 5
Improving resilience in high-risk organizations: principles for the design of innovative training situations 提高高风险组织的弹性:创新培训情境设计原则
Pub Date : 2018-03-05 DOI: 10.1108/DLO-03-2017-0027
Simon Flandin, G. Poizat, M. Durand
PurposeSafety and organizational research indicates that fostering resilience in organizations is a promising way for improving safety, albeit concrete means to implement resilience are still lacking, especially in the educational field. The purpose of this paper is to propose four principles for training design derived from past and current studies the authors conduct in high-risk organizations.Design/methodology/approachTraining for resilience is considered within an enactive approach of human activity building on its properties of autonomy, structural coupling, self-organization, emergence, sensemaking, and metastability.FindingsThe article describes four educational design principles aiming at improving individual, collective, and organizational resilience: encourage mimetic experiences; pay attention to attention and concernedness; perturb and turn into an event; support participatory-sensemaking and collective sensemaking.Research limitations/implicationsThe training program the authors propose may be challenging to assess. Besides, the most durable solutions to improve safety through resilience are to be found at the crossroad between organizational design and training/development policies. Future research should determine the implementability criteria which are likely to support the use of the principles the authors propose, and contribute to enrich this educational foundation.Originality/valueEducation and training are conceived herein as high-order means to improve safety through resilience in high-risk organizations, fostering the capacity of the operators and organization to develop efficiently and in the long run. We provide independent but complementary training principles that cannot be hierarchized, but that can be locally prioritized in organizations.
安全和组织研究表明,在组织中培养弹性是提高安全性的一种有希望的方式,尽管实施弹性的具体手段仍然缺乏,特别是在教育领域。本文的目的是根据作者在高风险组织中进行的过去和现在的研究,提出四个培训设计原则。设计/方法/方法弹性训练被认为是人类活动的一种主动方法,建立在其自主性、结构耦合、自组织、涌现、意义制造和亚稳态的基础上。文章描述了四个旨在提高个人、集体和组织弹性的教育设计原则:鼓励模仿体验;注意注意和关心;搅乱并变成事件;支持参与式和集体式的意义建构。研究局限性/意义作者提出的培训计划可能具有挑战性。此外,通过弹性来提高安全性的最持久的解决方案是在组织设计和培训/发展政策之间的十字路口找到的。未来的研究应确定可能支持使用作者提出的原则的可实施性标准,并有助于丰富这一教育基础。创新/价值教育和培训在这里被认为是通过高风险组织的弹性来提高安全性的高阶手段,培养操作员和组织有效和长期发展的能力。我们提供独立但互补的培训原则,这些原则不能分层,但可以在组织中按本地优先顺序排列。
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引用次数: 15
Organizational cynicism – what every manager needs to know 组织玩世不恭——每个经理都需要知道的
Pub Date : 2018-03-05 DOI: 10.1108/DLO-01-2017-0005
Nobin Thomas, Sonakshi Gupta
The study aims to address what is organizational cynicism, review past literature to find out what leads to organizational cynicism, its consequences for organizations, and pinpoint practical implications for managers.,This review is prepared by an independent writer who has amalgamated several other voices from different researchers/scholars and finally, adds his own impartial comments and places the articles in context.,The effects of organizational cynicism on employees are strong and rising. The review points to the need for paying serious attention to the concept of “organizational cynicism”, which is an attitudinal negativity and if left unchecked, can cost the organization dearly. However, with interventions in place, perhaps, organizations can control the negative effects of organizational cynicism.,Based on a selective literature review, the article anchors on the change perspective of organizational cynicism and offers a number of learning and development implications for managers.
本研究旨在解决什么是组织犬儒主义,回顾过去的文献,找出导致组织犬儒主义的原因,它对组织的影响,并指出对管理者的实际影响。这篇评论是由一位独立的作者撰写的,他整合了来自不同研究人员/学者的其他声音,最后加入了他自己的公正评论,并将文章置于上下文中。组织玩世不恭对员工的影响很大,而且还在上升。审查指出需要认真注意“组织玩世不恭”的概念,这是一种态度上的消极态度,如果不加以控制,可能会使组织付出沉重的代价。然而,有了适当的干预措施,也许,组织可以控制组织愤世嫉俗的负面影响。基于选择性文献综述,本文立足于组织玩世不恭的变革视角,并为管理者提供了一些学习和发展启示。
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引用次数: 12
期刊
Development and Learning in Organizations
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