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THE EFFECT OF COLOR IN AIRBNB LISTINGS ON GUEST RATINGS airbnb房源的颜色对客人评分的影响
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-07-26 DOI: 10.30519/ahtr.819112
H. Jang
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引用次数: 0
Understanding Airline Organizational Attractiveness Using Interpretive Structural Modelling 利用解释结构模型理解航空公司组织吸引力
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-04-30 DOI: 10.30519/ahtr.833629
Sanaz Vatankhah, Shiva Ilkhanizadeh
This study investigates whether and how key components of organizational attractiveness are interrelating to impose the maximum positive impact on the air transportation job market. An expert panel was shaped to gauge judgments regarding the driving power of each criterion over the other. The results of Interpretive Structural Modelling (ISM) revealed that organizational and job characteristics are the main criteria with the most driving power in the model fostering perceived fit. In addition, corporate branding and corporate social responsibility (CSR) demonstrated the highest dependence on the other criteria. The results were further validated through Impact Matrix Crossreference Multiplication to a classification (MICMAC). The hierarchical pattern of study findings offers theoretical contributions to the study of organizational attractiveness. Practical implications of the results and study limitations are also
本研究探讨组织吸引力的关键组成部分是否以及如何相互关联以对航空运输就业市场施加最大的积极影响。成立了一个专家小组,以衡量每项标准对其他标准的驱动能力。解释结构模型(ISM)的结果表明,组织特征和工作特征是培养感知契合度模型中最主要的驱动因素。此外,企业品牌和企业社会责任(CSR)对其他标准的依赖程度最高。通过影响矩阵交叉参考乘法对分类(MICMAC)进一步验证结果。研究结果的层次模式为组织吸引力的研究提供了理论依据。结果的实际意义和研究的局限性
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引用次数: 4
Destination Image Impacts of Wuhan Post-pandemic on China’s Foreign Students’ Behavioural Intention 武汉疫情后目的地形象对中国留学生行为意向的影响
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-04-01 DOI: 10.30519/ahtr.829292
Febriana Riestyaningrum, A. Pashaev, Alessio Si̇mone, Sem Si̇samuth
Wuhan was discouraged over time as a tourist destination after the COVID-19 pandemic spread around the world. This unique and unexpected situation, particularly affected foreign students’ behaviour, urging them to avoid the well-known Chinese tourist spot, notoriety recently tainted by the spread of the epidemic around the world. The objective of this research is to determine if there are any direct and indirect impacts of destination image on behavioural intention through attitude. Based on an online survey of 385 participants were analysed using path analysis through a nonprobability, convenience-sampling approach. Findings suggest that: (1) destination image is directly associated with attitude; (2) attitude is directly associated with behavioural intention; (3) destination image is directly associated with behavioural intention; (4) destination image is indirectly associated with behavioural intention through attitude. The outcome of this research will therefore a contribution to decision-making process managers of tourism destinations so that they can manage their business in the best possible way to accommodate the post-pandemic situation.
随着新冠肺炎疫情在全球蔓延,武汉不再是旅游目的地。这种独特而意外的情况,尤其影响了外国学生的行为,促使他们避开著名的中国旅游景点,最近因疫情在全球蔓延而声名狼藉。本研究的目的是确定目的地形象是否通过态度对行为意图有直接和间接的影响。基于对385名参与者的在线调查,通过非概率、方便抽样的方法,使用路径分析进行了分析。研究结果表明:(1)目的地形象与态度直接相关;(2)态度与行为意向直接相关;(3)目的地形象与行为意向直接相关;(4)目的地意象通过态度与行为意向间接相关。因此,这项研究的结果将有助于旅游目的地的决策过程管理人员,使他们能够以最佳方式管理业务,以适应大流行后的情况。
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引用次数: 0
Exploring Experiential Quality in Sport Tourism Events: The Case of Macau Grand Prix 探索体育旅游赛事的体验品质:以澳门格兰披治大奖赛为例
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-03-15 DOI: 10.30519/AHTR.821699
Shan Wang, Yi Li, J. Wong
Understanding tourists’ future behavior is significant for local tourism profits. This paper aims to examine the interrelationships among experiential quality, tourist satisfaction, experiential trust, sharing tourism experience on social media, and extension effect. 796 responses were collected in the 66th MGP (Macau Grand Prix) via questionnaires. The results reveal that four dimensions (physical environment quality, access quality, outcome quality, and enjoyment quality) have positive effects on experiential quality. In addition, the results also indicate the following relationships: Experiential quality has a significant effect on tourist satisfaction; experiential quality and tourist satisfaction positively influence experiential trust; tourist satisfaction and experiential trust have significant effects on behavior of sharing tourism experience on social media, and both tourist satisfaction and experiential trust positively influence extension effect. This paper identifies the dimensions of experiential quality in sport tourism events and it plays a leading role in extending literature on tourists’ behavioral intentions of sharing behavior on social media and extension effect. The findings assist practitioners to implement marketing strategies of MGP, which enhance the extension effect and the new marketing promotions through social media. They also help various stakeholders such as destination managers and travel agents to trigger and increase local tourism
了解游客的未来行为对当地旅游利润具有重要意义。本文旨在探讨体验质量、游客满意度、体验信任、旅游社交媒体体验分享与延伸效应之间的相互关系。在第66届澳门格兰披治大奖赛期间,我们以问卷的形式收集了796份回复。结果表明,物理环境质量、可及性质量、结果质量和享受质量四个维度对体验质量有正向影响。此外,研究结果还表明:体验质量对游客满意度有显著影响;体验质量和游客满意度正向影响体验信任;游客满意度和体验信任对社交媒体旅游体验分享行为有显著影响,游客满意度和体验信任对延伸效应均有正向影响。本文对体育旅游事件的体验质量维度进行了识别,并对游客在社交媒体上分享行为的行为意向和延伸效应的文献进行了主导延伸。研究结果有助于从业者实施MGP的营销策略,增强其延伸效应,并通过社交媒体进行新的营销推广。他们还帮助各种利益相关者,如目的地管理者和旅行社,激发和增加当地旅游业
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引用次数: 6
BIBLIOMETRIC ANALYSIS OF SLOW TOURISM 慢旅游的文献计量分析
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-03-15 DOI: 10.30519/AHTR.794656
Bartola Mavric, Mert Öğretmenoğlu, O. Akova
This paper aims to review the slow tourism literature using a bibliometric analysis approach. In the current study parameters such as the annual number of publications, the most contributing countries, the most contributing organizations, the most cited studies in Web of Science (WoS), the most productive authors, and the most productive journals were examined. Furthermore, keywords were used to identify the field structure. VOSviewer software was used to find out the leading trends in this slow tourism literature. Thirty-eight studies were found with the help of the WoS database, over the period from 1975- June 2020. Results indicated that: the literature on slow tourism is growing remarkably; four studies accounted for more than 30 citations; Conwey, D and Timms, B.F were the most prolific authors; in terms of documents, the USA was the leading country in the topic of slow tourism; Indiana University (System and Bloomington Campus) was the most productive institution with a total of 5 papers. The journal, Tourism Recreation Research was the top contributor to the related literature. According to a keywords analysis the most recently studied concepts were related to tourist experiences and place attachments (2018-2020), while the older concepts were linked to alternative tourism and leisure (2014-2016).
本文旨在运用文献计量分析方法对慢旅游文献进行综述。在目前的研究中,考察了年度出版物数量、贡献最大的国家、贡献最大的组织、在Web of Science (WoS)上被引用最多的研究、最多产的作者和最多产的期刊等参数。此外,利用关键词识别字段结构。使用VOSviewer软件来找出这个慢旅游文献的主要趋势。在WoS数据库的帮助下,从1975年到2020年6月,共发现了38项研究。研究结果表明:慢旅游相关文献数量显著增加;4项研究的引用次数超过30次;康维和蒂姆斯是最多产的作家;在文献方面,美国是慢旅游主题的主要国家;印第安纳大学(系统和布卢明顿校区)是最多产的机构,共有5篇论文。《旅游休闲研究》杂志是相关文献的最大贡献者。根据关键词分析,最近研究的概念与旅游体验和地方依恋有关(2018-2020),而旧的概念与替代旅游和休闲有关(2014-2016)。
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引用次数: 19
How Delightful is Indian Wellness Tourism? A Netnographic Study 印度健康旅游有多令人愉快?网络学研究
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-02-01 DOI: 10.30519/AHTR.784232
D. Mishra, R. Panda
The growing number of wellness care facilities in India has raised concern over the service quality that is being provided to the tourists. This research targets to explore the dimensions of wellness tourism service quality based on customers’ quality perception. Social media platforms such as Google reviews and hotel review blogs/websites were used to gather 400 public reviews. A Naïve Bayes machine learning Sentiment Analysis approach was used to identify critical areas to improve service delivery, customer relationship, and hospitality management in wellness resorts. Tangibility was identified as the most important dimension followed by empathy, assurance, reliability, and responsiveness. Assurance, empathy, and reliability have the most negative sentiments shared by tourists. Food quality, rooms and accommodation facilities, safety and security, attitude towards customer complaints, the behaviour of the staff, error-free services, and proper training are areas upon which Indian wellness resorts should focus. This study intends to identify additional constructs in future research and build robust models to actively rank the important factors for better customer engagement. Research findings may support managers and policymakers to identify areas of improvement to help them develop the wellness resorts in India. 1 Address correspondence to Dibya Nandan MISHRA, School of Management, National Institute of Technology Rourkela, Rourkela, Odisha, INDIA. E-mail: dibyanandanmishra@gmail.com
印度越来越多的健康护理设施引起了人们对为游客提供的服务质量的担忧。本研究旨在探讨基于顾客品质感知的健康旅游服务品质维度。谷歌评论和酒店评论博客/网站等社交媒体平台收集了400条公众评论。使用Naïve贝叶斯机器学习情感分析方法来确定关键领域,以改善健康度假村的服务交付、客户关系和酒店管理。可见性被认为是最重要的维度,其次是同理心、保证、可靠性和反应性。游客对“保证”、“同理心”和“可靠性”的负面情绪最多。食品质量、客房和住宿设施、安全和保障、对客户投诉的态度、员工的行为、无差错的服务和适当的培训是印度健康度假村应该关注的领域。本研究旨在确定未来研究中的其他结构,并建立稳健的模型,以积极地对重要因素进行排名,以提高客户参与度。研究结果可以帮助管理者和政策制定者确定改进的领域,以帮助他们在印度发展健康度假村。1请给印度奥里萨邦Rourkela国家技术学院管理学院Dibya Nandan MISHRA写信。电子邮件:dibyanandanmishra@gmail.com
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引用次数: 6
THE MEDIATING ROLE OF REAL-TIME INFORMATION BETWEEN LOCATION-BASED USER-GENERATED CONTENT AND TOURIST GIFT PURCHASE INTENTION 实时信息在基于位置的用户生成内容与游客礼品购买意愿之间的中介作用
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-01-28 DOI: 10.30519/AHTR.799716
M. Khan, H. Khan, Maya Vachkova, A. Ghouri
The global use of Web 2.0 applications has generated enormous volumes of user content. Drawing on cognitive load theory, this study examines unexplored factors that influence gift purchase intention of tourists. The authors identify localization and realtime information for shaping tourists' gift purchase intention, which is facilitated by reduced cognitive overload. Analyzes of the study relies on a sample of 273 foreign tourists in Malaysia. A cross-sectional quantitative study is conducted using partial least square structural equation modeling. Results showed that location-based user-generated content and real-time information significantly affect gift purchase intention of tourists. Moreover, real-time information partially mediates the relationship between location-based user-generated content and gift purchase intention. 1 Address correspondence to Mustafa R. Khan (Ph.D. Candidate), University Pendidikan Sultan Idris, Malaysia. E-mail: mustafa.r.khan03@gmail.com
Web 2.0应用程序的全球使用已经产生了大量的用户内容。本研究运用认知负荷理论,探讨影响游客礼品购买意愿的未知因素。通过减少认知超载,作者确定了塑造游客礼品购买意愿的本地化和实时信息。对这项研究的分析依赖于273名在马来西亚的外国游客的样本。采用偏最小二乘结构方程模型进行了横断面定量研究。结果表明,基于位置的用户生成内容和实时信息显著影响游客的礼品购买意愿。此外,实时信息部分中介了基于位置的用户生成内容与礼品购买意愿之间的关系。写给马来西亚苏尔坦伊德里斯大学(University Pendidikan Sultan Idris) Mustafa R. Khan(博士候选人)的信件。电子邮件:mustafa.r.khan03@gmail.com
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引用次数: 5
Trustworthiness of Hosts in Accommodation Sharing: The Effect of Facial Traits and Expressions 住宿共享中主人可信度:面部特征和表情的影响
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-01-06 DOI: 10.30519/AHTR.765420
Aydin Erden, Yonca Aslanbay, Beril Durmuş, Murat Çinko
The purpose of this paper is to reveal the impact of a host's facial traits and expressions on their perceived trustworthiness and preferences among users of accommodation-sharing platforms. The eye movements of 39 participants in the study while responding to the question of how much they would want to stay in each apartment presented on a created platform were recorded using an eye-tracking device in a controlled offline setting. A further online questionnaire was used to collect data about user preferences, to which 226 people responded. The results reveal the human face to be the most significant source of cognizance on accommodation sharing platforms; that hosts with positive profile photos are trusted and preferred more than those with less positive images; and that hosts with high fWHRs are trusted and preferred less than hosts with lower fWHRs. This study introduces a novel and broad approach to the tourism and hospitality field, involving a review and analysis of the relationships of different variables recorded in literature, confirming the universality of facial traits and expressions.
本文的目的是揭示房东的面部特征和表情对住宿共享平台用户感知可信度和偏好的影响。39名研究参与者在回答他们想在一个创建的平台上展示的每套公寓住多久的问题时,他们的眼球运动是在受控的离线环境中使用眼动追踪设备记录下来的。进一步的在线调查问卷用于收集用户偏好的数据,有226人回答了问题。结果表明,人脸是住宿共享平台上最重要的认知来源;拥有正面头像的主人比那些照片不太正面的主人更受信任和青睐;fwhr高的主机比fwhr低的主机更受信任和偏爱。本研究为旅游和酒店领域引入了一种新颖而广泛的方法,包括回顾和分析文献中记录的不同变量的关系,确认面部特征和表情的普遍性。
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引用次数: 2
Predictors and Outcomes of Successful Localization in the Aviation Industry: The Case of Oman 航空业成功本地化的预测因素和结果:阿曼的案例
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-01-06 DOI: 10.30519/AHTR.814822
N. Alkathiri, A. Elbaz, Iqtidar Ali Shah, Mohammad Soliman
Localization has encountered substantial focus in academia as well as practice; however, scarce studies have empirically examined this theme within tourism-related sectors in Oman, including the aviation sector. That is why the purpose of this paper is to develop and test an integrated model of the key predictors and outcomes of successful localization within the aviation industry. It also evaluates the mediating role of knowledge sharing ability between human resources development (HRD) practices and localization as well as the moderating effect of organizational commitment on the link between localization and firm performance. This paper is based on primary data collected from 194 employees operating in the national aviation sector in Oman. Based on PLS-SEM, the results indicated that HRD practices (i.e., training, performance appraisal, and rewards) have a positive impact on expatriates’ ability to share knowledge with national staff, and thus positively impact the localization success. Additionally, the firm's performance is positively influenced by successful localization. Knowledge sharing does not mediate the link between HRD practices and successful localization, but the results confirmed the interactive impact of organizational commitment on the direct connection between localization and performance. The findings contribute significantly to the research community and provide practical guidelines and managerial implications.
本地化在学术界和实践中都受到了广泛关注;然而,很少有研究在阿曼与旅游有关的部门,包括航空部门对这一主题进行实证研究。这就是为什么本文的目的是开发和测试航空行业成功本地化的关键预测因素和结果的集成模型。考察了知识共享能力在人力资源开发实践与本土化之间的中介作用,以及组织承诺在本土化与企业绩效之间的调节作用。本文基于从阿曼国家航空部门的194名员工收集的主要数据。基于PLS-SEM的研究结果表明,人力资源开发实践(即培训、绩效评估和奖励)对外派人员与本国员工分享知识的能力产生了积极影响,从而对本土化成功产生了积极影响。此外,成功的本土化对公司的绩效也有积极的影响。知识共享并不能中介人力资源开发实践与成功的本地化之间的联系,但结果证实了组织承诺对本地化与绩效之间的直接联系的交互影响。这些发现对研究界有重大贡献,并提供了实用的指导方针和管理意义。
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引用次数: 9
Artificial Intelligence in Tourism: A Review and Bibliometrics Research 旅游业中的人工智能:综述与文献计量学研究
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-12-21 DOI: 10.30519/AHTR.801690
İsmail Gökay Kırtıl, Volkan Aşkun
Artificial Intelligence (AI) came up as an ambiguous concept from computer sciences and now it is being used in many areas of our life. It has stimulated academia’s interest due to its alternative insights into complex problems. Therefore, a bibliometric method was applied in this study to observe the progress of AI in the tourism field. A total of 102 papers were collected from Scopus database. Key factors such as most productive authors, collaborations and institutions were identified, and research hotspots were determined using co-occurrence network and most common author keywords. Progress of AI was visualized with thematic evolution analysis. Findings indicate that there is a progressive interest in AI after 2017, and average citations signify that papers are highly cited. Since this is the first study conducting a bibliometric on AI in the tourism context, it could be considered useful for academics and tourism professionals as it provides general overview of AI, demonstrates research trends and popular papers.
人工智能(AI)是计算机科学中一个模糊的概念,现在它被应用于我们生活的许多领域。它以其对复杂问题的另类见解激发了学术界的兴趣。因此,本研究采用文献计量学方法来观察人工智能在旅游领域的进展。Scopus数据库共收录102篇论文。利用共现网络和最常见作者关键词,确定了最高产作者、合作伙伴和机构等关键因素,并确定了研究热点。通过主题演变分析,将人工智能的进展可视化。研究结果表明,2017年之后,人们对人工智能的兴趣有所提高,平均引用率表明论文被高度引用。由于这是第一个在旅游业背景下对人工智能进行文献计量的研究,它可以被认为对学者和旅游业专业人士有用,因为它提供了人工智能的总体概述,展示了研究趋势和热门论文。
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引用次数: 17
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Advances in Hospitality and Tourism Research-AHTR
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