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Professional Satisfaction as a Key Factor in Employee Retention: A case of the Service Sector 职业满意度是员工留任的关键因素:以服务业为例
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-06-30 DOI: 10.29036/jots.v11i20.123
Yeliz Pekerşen, Onur Tugay
The aim of this study is to determine the relationship between the reasons for workers employed in catering and kitchen departments leaving their jobs and their job satisfaction. In accordance with this purpose, data were collected by a convenience sampling method with 244 employees between 10.04.2019-24.04.2019 including food and beverage and kitchen departments in the three, four, and five-star hotels operating in Eskişehir. According to the data obtained, it is concluded that the majority of the hotel employees consider the fact that the wages paid in the enterprises are not satisfactory and that there is not a significant relationship between the reasons for hotel employees' ceasing of employment and their occupational satisfaction levels. It can be stated that employees have a great role in increasing the rate of profit, which is the main purpose of the hotel enterprises, to run the business smoothly, and to ensure customer satisfaction and loyalty. Therefore, it is an important issue to focus on meeting the professional satisfaction levels of the employees and determining the possible factors that may lead to ceasing employment.
本研究的目的是确定餐饮和厨房部门员工离职的原因与他们的工作满意度之间的关系。为此,采用方便抽样的方法,在2019年4月10日- 2019年4月24日期间,对在eski希尔经营的三、四、五星级酒店的244名员工进行数据收集,包括餐饮和厨房部门。根据所获得的数据,我们得出结论,大多数酒店员工认为企业支付的工资不令人满意,酒店员工离职的原因与职业满意度之间没有显著的关系。可以说,员工在提高利润率方面有很大的作用,这是酒店企业的主要目的,经营顺利,保证顾客的满意度和忠诚度。因此,关注满足员工的职业满意度水平,确定可能导致离职的因素是一个重要的问题。
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引用次数: 14
Influence of VFR Tourism on the Quality of Life of the Resident Population VFR旅游对常住人口生活质量的影响
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-06-30 DOI: 10.29036/jots.v11i20.142
Alfonso González Damián, Alma Rosa Macías Ramírez
The aim of this document is to report on characteristics of VFR travel, the perceived impacts of these trips, and their effects on the quality of life of the resident community. Cozumel, an international insular tourist destination in Mexico, is taken as case of study. Data were obtained from a cross-sectional observational study, driven by survey conducted in Cozumel to characterize VFR trips, using an instrument that has been previously tested in other destinations and a composite scale was constructed to measure perceived quality of life by means of a survey administered to a sample of Cozumel residents. Structural equation models were used to test the influence of the social impacts perceived by the population on their quality of life. The movement of VFR travellers to Cozumel is significant, although their main expenses are not used in commercial accommodation. Community and economic impacts are perceived as significant by the population, whereas the impact on mobility and local transportation is perceived as negative. The direct and positive influence of economic benefits on the quality of life of local population was significant, whereas community-related and transportation-related impacts were significant only for residents who were not visited by friends or relatives. The main implications of these findings lead to the need to examine, in greater detail, the quality of life of residents in tourism destinations receiving VFR travelers. Thus, the main contribution of this paper, is to figure out that it is not the same to receive visitors than to observe others receiving them, not just in economic terms, but in terms of emotional and community well-being. This contrast is very likely to be confirmed in studies carried out in other international tourism destinations around the world.
本文件旨在报告VFR旅行的特点、这些旅行的感知影响及其对居民社区生活质量的影响。以墨西哥的国际岛屿旅游目的地科祖梅尔为例进行了研究。数据来自一项横断面观察性研究,该研究由在科祖梅尔进行的调查驱动,以描述VFR旅行,使用之前在其他目的地测试过的仪器,并通过对科祖梅尔居民样本的调查构建了一个综合量表来衡量感知的生活质量。使用结构方程模型来测试人口所感知的社会影响对其生活质量的影响。VFR旅行者前往科祖梅尔的流动是巨大的,尽管他们的主要费用没有用于商业住宿。人们认为社区和经济影响很大,而对流动性和当地交通的影响则是负面的。经济效益对当地居民生活质量的直接和积极影响是显著的,而与社区和交通相关的影响仅对没有朋友或亲戚来访的居民具有显著影响。这些发现的主要含义导致有必要更详细地检查接受VFR游客的旅游目的地居民的生活质量。因此,本文的主要贡献是发现,接待访客与观察其他人接待访客是不一样的,不仅在经济方面,而且在情感和社区福祉方面。这种对比很可能在世界各地其他国际旅游目的地进行的研究中得到证实。
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引用次数: 5
Increasing tourism competitiveness: Connecting Blue and Green Croatia 提高旅游竞争力:连接蓝色和绿色克罗地亚
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-05-27 DOI: 10.29036/jots.v11i20.138
Ivan Kelić, A. Erceg, Ivana Čandrlić-Dankoš
The objective of this article is to identify if unique local food and local cuisine in some regions can be used as a marketing tool to attract visitors to a destination and increase its competitiveness. This article focuses on establishing success criteria for cooperation between companies from so-called blue (Coastal) and so-called green (Continental Eastern) Croatia for increasing competitiveness of tourism destination. To gain insight into the most important trends in connecting blue and green Croatia, primary research was conducted on identification preferences referring to how high-quality products carry a strong tourist identity of green Croatia. For the purpose of a survey, the authors used a sample of 134 industry experts involved in developing tourism products through formal or informal activities. The first level of research was to explore consumer interrelation based on the frequency of using domestic and foreign products. In the second part, respondents were invited to express a degree of agreement with certain statements. The results indicated that there is statistical significance between the female sex and information on the origin of products, raw materials, and foodstuffs and recipes (education) for the preparation of a product. The paper makes a recommendation on how small and medium-size producers can increase their competitiveness and have better sales results and at the same time give policy recommendations to local and regional governments. As recommendations for further research, we propose to examine a) the economic impact at the national level; and b) the economic impact of programs aimed at connecting blue and green Croatia on both included parts.
本文的目的是确定某些地区独特的当地食物和当地美食是否可以作为营销工具,吸引游客前往目的地并提高其竞争力。本文的重点是建立所谓的蓝色(沿海)和绿色(东部大陆)克罗地亚公司之间合作的成功标准,以提高旅游目的地的竞争力。为了深入了解连接蓝色和绿色克罗地亚的最重要趋势,对识别偏好进行了初步研究,即高质量的产品如何承载绿色克罗地亚的强烈游客身份。为了进行调查,作者使用了134名通过正式或非正式活动开发旅游产品的行业专家的样本。第一个层次的研究是基于使用国内外产品的频率来探索消费者之间的相互关系。在第二部分中,请答复者对某些陈述表示一定程度的同意。结果表明,女性与有关产品、原材料和食品来源以及产品制备配方(教育)的信息之间具有统计学意义。本文就中小型生产商如何提高竞争力、取得更好的销售业绩提出了建议,同时向地方和地区政府提出了政策建议。作为进一步研究的建议,我们建议研究a)国家层面的经济影响;以及b)旨在连接蓝色和绿色克罗地亚的项目对这两个部分的经济影响。
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引用次数: 14
Slovak Airports As Profit/Loss Making Entities: Consequences For Transport Policies 作为盈利/亏损实体的斯洛伐克机场:运输政策的后果
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-12-05 DOI: 10.29036/jots.v10i19.112
A. Sedláčková, Denisa Švecová, A. Tomová
Regional airports in the European Union have been studied in several papers so far, however, not delivering a lot of knowledge of airports as profit/loss making entities. In the paper, we focus on the Slovak airports which are typical representatives of regional airports in the EU.  As there is the knowledge gap in the field of airports in newer member countries of the EU, we explain the specific socio-economic context of the airports in the Slovak Republic against a background of their financial ratios. Our findings are suggestive of the need to set a clear dividing line and interface between national airport policies of member countries of the EU and the EU common airport policy.
到目前为止,欧盟的区域机场已经在几篇论文中进行了研究,然而,并没有提供很多关于机场作为盈利/亏损实体的知识。本文以欧盟区域机场的典型代表斯洛伐克机场为研究对象。由于欧盟新成员国在机场领域存在知识差距,我们根据其财务比率的背景解释了斯洛伐克共和国机场的具体社会经济背景。我们的研究结果表明,需要在欧盟成员国的国家机场政策和欧盟共同机场政策之间设置明确的分界线和接口。
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引用次数: 8
Identification of Business Model Complementarity and the Factors that Determine it in the Klaipeda City Incoming Tourism 克莱佩达市入境旅游商业模式互补性及其影响因素的识别
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-11-12 DOI: 10.29036/jots.v10i19.107
R. Kinderis
The main goal of this research was to determine the complementarity of the business models of the investigated enterprises and the factors determining it in the Klaipeda city (Lithuania) incoming tourism. Research was based on the methodological approach of the qualitative research (the phenomenological case study). Data of the research were obtained by using the instrument of partially structured expert interview. As the results of the research, the concept of business model complementarity and the factors that determine it in the tourism business was theoretically analysed; the conceptual model of business model complementarity and the factors that determine it in the incoming tourism was identified, analysed in practice and presented as well. The research results can be used in several practical fields of activities: the obtained results allow to strengthen managerial impact to the creation and development of the potential partnerships; the research methodology is easily adaptable for the determination of business model complementarity of companies that operate in other business systems and prepared research instrument can be considered as a diagnostic tool for inter-organisational relations, it can be used to determine and evaluate the complementarity of company business models in various business systems.
本研究的主要目标是确定在克莱佩达市(立陶宛)入境旅游中,被调查企业的商业模式及其决定因素的互补性。研究基于定性研究的方法论方法(现象学案例研究)。研究数据采用部分结构化专家访谈的方法获取。作为研究的结果,从理论上分析了商业模式互补性的概念及其在旅游业中的决定因素;确定了商业模式互补性的概念模型,并在实践中对其进行了分析和提出。研究结果可用于几个实际活动领域:所获得的结果有助于加强对建立和发展潜在伙伴关系的管理影响;该研究方法很容易适用于确定在其他商业系统中运营的公司的商业模式互补性,并且所准备的研究工具可以被视为组织间关系的诊断工具,可以用于确定和评估公司商业模式在各种商业系统中的互补性。
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引用次数: 1
The Importance of Discount Rate and Trustfulness of A Local Currency for the Development of Local Tourism 本币贴现率和可信度对地方旅游发展的重要性
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-10-31 DOI: 10.29036/jots.v10i19.117
M. Civelek, A. Ključnikov, V. Krajčík, J. Žufan
Local currencies have been used to achieve local economic, social and environmental goals that are not attained by national currencies. Thus, they can also be applied as a mean of the regional development focused on the development of the local tourism. However, trustworthiness and costs of local currencies have been some of the main impediments in their widely usage. Therefore, discount rates that practitioners (including municipal authorities and governments) of local currencies present for potential users might play a key role to deal with these issues. Within this context, this research intends to assess the relationship between discount rates that potential users demand to use local currencies (a paper-based and a digital) and their trust to these currencies. To hit this target, a questionnaire survey was directed to 407 employees of a regional business in Cieszyn Silesia region and the responses were analyzed by binary logistic regression test in SPSS Statistical Software. The results confirm that potential users with more trust to local currencies have more tendencies to demand higher discount rates. Cultural values, occupational status, age, income levels of respondents and potential roles of governments and local authorities in local currency implementations might be the reasons of these findings.  
当地货币被用来实现本国货币无法实现的当地经济、社会和环境目标。因此,它们也可以作为区域发展的一种手段,以当地旅游业的发展为重点。然而,当地货币的可信度和成本一直是其广泛使用的一些主要障碍。因此,当地货币从业者(包括市政当局和政府)为潜在用户提供的贴现率可能在处理这些问题方面发挥关键作用。在此背景下,本研究旨在评估潜在用户使用当地货币(纸质货币和数字货币)所需的贴现率与他们对这些货币的信任之间的关系。为了实现这一目标,我们对切申西里西亚地区某区域企业的407名员工进行了问卷调查,并在SPSS统计软件中进行了二元logistic回归检验。结果证实,对当地货币更信任的潜在用户更倾向于要求更高的贴现率。文化价值观、职业地位、年龄、受访者的收入水平以及政府和地方当局在当地货币实施中的潜在作用可能是这些发现的原因。
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引用次数: 16
Small Businesses in Cultural Tourism in a Central European Country 中小企业在中欧国家的文化旅游
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-10-15 DOI: 10.29036/jots.v10i19.110
L. Mura, Patrik Kajzar
The aim of this article is to test the hypotheses whether the selected cultural and historical monuments and cultural events are an inspiration for tourists to visit. Our main objective is to determine whether a statistical relationship can be detected between the number of selected monuments and cultural events in Czech Republic and the number of its visitors. All analyzed data on this cultural destination was obtained from the statistics of NIPOS (The National Information and Consulting Centre for Culture between 2008 – 2017). Historical monuments that charge admission fees were statistically analyzed. SPSS will be used to calculate the correlation coefficient. Based on the results of H1 verification, there is no statistically significant difference between the number of monuments accessible to visitors for a fee and the average number of visitors per single historical monument. According to H2 verification, there is no statistically significant difference between the number of cultural events in historical monuments and the number. of visitors attending these cultural events. Cultural monuments and cultural events are one of the alternative motivations to attract tourists to the cities. If there is no improvement in tourism infrastructure, it will be very difficult to attract visitors.
本文的目的是检验所选择的文化和历史遗迹以及文化事件是否对游客的参观有启发作用的假设。我们的主要目标是确定捷克共和国选定的纪念碑和文化活动的数量与游客数量之间是否存在统计关系。关于这个文化目的地的所有分析数据都来自NIPOS(2008-2017年国家文化信息和咨询中心)的统计数据。对收取入场费的历史古迹进行了统计分析。SPSS将用于计算相关系数。根据H1验证的结果,游客可付费参观的古迹数量与每座历史古迹的平均游客数量之间没有统计学上的显著差异。根据H2验证,历史古迹中文化事件的数量与数量之间没有统计学上的显著差异。参观这些文化活动的游客。文化古迹和文化活动是吸引游客到城市的另一种动机。如果旅游基础设施得不到改善,就很难吸引游客。
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引用次数: 30
The Uniqueness Of The Hungarian Rural Tourism Supply 匈牙利乡村旅游供给的独特性
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-08-30 DOI: 10.29036/jots.v10i19.93
Márta Kóródi, L. Dávid
In an increasingly competitive market for tourism service providers, it is possible to improve or preserve positions by providing a special, high-experience content assortment. Uniqueness should also be emphasized in order to increase the attractiveness of rural tourism in Hungary.  From a professional point of view, the necessity of supplying basic service items (ubiquity) and the special elements (uniqueness) are unquestionable in national rural tourism, but their actual optimal proportion is undetermined. The aim of the research is to investigate the uniqueness of rural tourism products, to identify which ones are the general and the specific elements of supply. The questions of the exploratory research will be answered by analysing a database of registered service providers of FATOSZ (Hungarian National Association of Rural and Agrotourism) based on a set of criteria designed to measure uniqueness. Data from the primary observation were analysed using descriptive statistical methods and contextual analysis. The main findings of the research were related to the experience content, which are closely related to the accommodation, environment and tourists’ activity during the stay.
在旅游服务提供商竞争日益激烈的市场中,有可能通过提供特殊的、高体验的内容分类来改善或保持地位。还应强调独特性,以增加匈牙利乡村旅游的吸引力。从专业角度看,国民乡村旅游提供基本服务项目(普遍性)的必要性和提供特殊服务项目(独特性)的必要性毋庸置疑,但其实际最佳比例尚未确定。研究的目的是调查乡村旅游产品的独特性,以确定哪些是一般和特定的供应要素。探索性研究的问题将根据一套旨在衡量独特性的标准,通过分析FATOSZ(匈牙利国家农村和农业旅游协会)注册服务提供者的数据库来回答。使用描述性统计方法和上下文分析对初次观察的数据进行分析。研究的主要发现与体验内容有关,体验内容与住宿、环境和游客在住宿期间的活动密切相关。
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引用次数: 9
Impact of Selected Indicators of Tourism Capacity and Performance in the Context of the Unemployment Rate in Slovakia 斯洛伐克失业率背景下选定的旅游业能力和业绩指标的影响
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-07-30 DOI: 10.29036/jots.v10i19.95
Mária Matijová, Erika Onuferová, M. Rigelský, V. Stanko
Tourism is considered to be the largest service sector leading to a number of social and economic changes. The aim of this paper is to deduce the impacts of selected indicators of capacity and performance of tourism (such as number of accommodation facilities, number of beds, number of visitors in accommodation facilities, number of visitor’s overnight stays, average price of accommodation, and revenue of accommodation) on the socio-economic development of the national economy quantified by the rate of registered unemployment. The data were obtained from database of Statistical Office of the Slovak Republic on annually period. The analysis was carried out at the NUTS 3 level of Slovakia in the period between 2008 and 2017. Determining the extent of the impact of tourism capacity and profit potential indicators on the rate of registered unemployment in Slovakia has shown the supreme importance embodied in the average price for accommodation, confirmed by the result of the regression analysis, concluding that the unemployment rate decreases as the average price for accommodation increases. The analyses described were carried out using regression models, where the resulting relation between the price of accommodation and unemployment was conducted by using the simple linear regression. 
旅游业被认为是导致许多社会和经济变化的最大的服务部门。本文的目的是推断选定的旅游容量和绩效指标(如住宿设施数量、床位数量、住宿设施游客数量、游客过夜次数、住宿平均价格、住宿收入)对以登记失业率量化的国民经济社会经济发展的影响。数据来自斯洛伐克共和国统计局的数据库,每年一次。该分析是在2008年至2017年期间在斯洛伐克的NUTS 3水平上进行的。在确定旅游能力和利润潜力指标对斯洛伐克登记失业率的影响程度时,显示了住宿平均价格所体现的最高重要性,回归分析的结果证实了这一点,得出的结论是,随着住宿平均价格的增加,失业率也会下降。所描述的分析是使用回归模型进行的,其中住宿价格和失业之间的关系是通过使用简单的线性回归进行的。
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引用次数: 19
Table of Content 目录表
IF 6 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-06-04 DOI: 10.29036/jots.v10i18.97
Doc. Ing. Aleksandr Ključnikov, Ph.D.
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引用次数: 0
期刊
Journal of Tourism and Services
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