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PENGARUH KINERJA KARYAWAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA DRIVE THRU TAHUN 2020 员工表现和服务质量对2020年驱动服务用户满意度的影响
IF 0.2 Pub Date : 2021-07-18 DOI: 10.9744/SCRIPTURA.11.1.35-40
Freda Habib, Yulianti Keke, Devita Ratnasari
Unit Pengelola Pengujian Kendaraan Bermotor Pulogadung yang bergerak di dalam pengujian kendaraan bermotor. Pada penelitian ini, peneliti mencoba mengetahui tingkat kepuasan pengguna jasa yang diberikan oleh Unit Pengelola Pengujian Kendaraan Bermotor Pulogadung dilihat dari sisi Kinerja Karyawan dan Kualitas Pelayanan. Penelitian bertujuan untuk mengetahui dan menganalisis pengaruh dari Kinerja karyawan dan kualitas Pelayanan terhadap kepuasan pengguna jasa baik secara parsial maupun simultan. Dalam penelitian ini, peneliti menggunakan metode kuantitatif. Peneliti menganalisis data dari 97 pengguna jasa di Unit Pengelola Pengujian Kendaraan bermotor Pulogadung. Hasil penelitian bahwa Kinerja karyawan berpengaruh positif dan signifikan secara parsial terhadap variabel kepuasan pengguna jasa ditandai dengan nilai t hitung sebesar 13.695 dengan taraf signifikan sebesar 0,000 lebih kecil dari 0,05, Kualitas pelayanan berpengaruh positif dan signifikan secara pasrsial terhadap variabel kepuasan pengguna jasa di tandai dengan nilai t hitung sebesar 16.711 dengan taraf signifikan sebesar 0,000 lebih kecil dari 0,05 dan Kinerja karyawan dan kualitas pelayanan positif dan signifikan secara simultan terhadap variabel kepuasan pengguna jasa di tandai dengan nilai f hitung sebesar 146.823 dengan tariff signifikan sebesar 0,000 lebih kecil dari 0,05. Maka dari hasil, peneliti memberikan saran agar Unit Pengelola Pengujian Kendaraan Bermotor Pulogadung bisa meningkatkan kepuasan Pengguna jasa dengan menerapkan strategi komunikasi dengan perencanaan dan manajemen, sehingga unit Pengelola Pengujian Kendaraan Bermotor Pulogadung dapat meningkatkan kualitas pelayanan yang lebih baik kepada pelanggan.
在机动车测试中移动的汽车引擎测试管理单位。在这项研究中,研究人员正试图从员工表现和服务质量的角度来确定汽车测试单位的服务用户满意度。研究的目的是确定和分析员工表现和服务质量对服务用户满意度的影响。在这项研究中,研究人员采用定量方法。研究人员分析了汽车工业测试中心97名服务用户的数据。研究表明,员工表现在服务用户满意度的变量方面具有部分积极和显著的影响。积极而显著地影响服务质量对用户服务满意度在标记变量pasrsial显著程度与数不清的t值高达16711万大小小于0。05显著积极的员工的表现和服务质量和对变量满足服务用户的同时显著标记与关税f数高达146823万大小小于0。05。因此,研究人员建议,汽车工业测试管理部门可以通过实施沟通策略、规划和管理来提高服务用户的满意度,从而为客户提供更好的服务质量。
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引用次数: 1
KOMUNIKASI PEMASARAN BAGI PASAR LANJUT USIA (Studi Kasus Pada Promosi Jasa Tukang Gigi Hoe Sioe Shen) 老年市场营销交流(牙医Hoe Sioe Shen的案例研究)
IF 0.2 Pub Date : 2021-07-18 DOI: 10.9744/SCRIPTURA.11.1.1-9
Monika Teguh, Kevin Joshua Humardani, Seraphine Amadea Pratama
Penelitian ini bertujuan untuk mengetahui upaya komunikasi pemasaran yang dapat menembus pasar lansia, dimana akibat degenerasi para lansia sulit untuk melakukan komunikasi namun tentunya masih memiliki kebutuhan pribadi yang perlu dipenuhi. Salah satu kebutuhan dari lansia adalah protesa gigi untuk membantu para lansia mengkonsumsi makanan sehari-hari. Di kota Surabaya terdapat jasa tukang gigi Hoe Sioe Shen yang telah melayani jasa pembuatan protesa gigi selama 76 tahun. Penelitian ini dilakukan menggunakan metode studi kasus yang menjabarkan komunikasi pemasaran yang dilakukan oleh Hoe Sioe Shen. Hasil penelitian ini menyatakan bahwa komponen promotional mix primer atau yang paling efektif pada perusahaan Hoe Sioe Shen adalah word of mouth (WOM), personal selling, dan sales promotion yang didukung dengan komponen lainnya dalam menjalankan komponen primer yaitu public relations. Namun Hoe Sioe Shen tidak melakukan beberapa komponen seperti advertising, online marketing, dan direct marketing walaupun terdapat peluang untuk dilakukan.
这项研究的目的是确定通过老年人市场的市场营销努力,在这些努力中,老年人的退化使交流变得困难,但显然仍然有需要满足的个人需求。老年人的需要之一是牙蛋白酶,以帮助老年人吃日常食物。在泗水市,有一位牙齿矫正医生,他为牙科制作服务了76年。这项研究采用的案例研究方法描述了Hoe Sioe Shen的营销传达。这项研究的结果表明,Hoe Sioe Shen公司的第一个或最有效的推广组件是一个口碑,个人销售和销售推广是由公共关系的关键组成部分所支持的。但是Hoe Sioe Shen并没有做advertising、在线营销和直接营销等组件,尽管有机会做到这一点。
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引用次数: 0
GAYA KOMUNIKASI PS. CHRISTOFER TAPIHERU DALAM MEMBENTUK PERSONAL BRANDING
IF 0.2 Pub Date : 2021-07-18 DOI: 10.9744/SCRIPTURA.11.1.26-34
Ester Priscilla Lady Padaga, Lamria Raya Fitriyani
Penelitian ini bertujuan untuk mengetahui bagaimana gaya komunikasi Christofer Tapiheru dalam membentuk personal branding. Dengan jumlah pengikutnya yang bertambah setiap harinya di media sosial, tentunya ada sesuatu yang menarik dari gaya komunikasi yang ditampilkan dan personal branding yang terbentuk dari gaya komunikasi tersebut. Peneliti akan memfokuskan penelitian kepada personal branding yang terbentuk dari gaya komunikasi yang ditampilkan oleh Christofer Tapiheru. Penelitian ini mengacu pada teori personal branding oleh Montoya dan Vandehey. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian kualitatif. Pengumpulan data yang diperlukan untuk penelitian ini dilakukan dengan teknik observasi, wawancara semi-terstruktur, dan studi dokumen. Narasumber utama dalam penelitian ini adalah Christofer Tapiheru beserta istrinya Lovelia Chandradinata, Yonathan Theofilus sebagai teman Christofer Tapiheru, dan Samuel Simatupang sebagai khalayak Christofer Tapiheru. Berdasarkan hasil penelitian, Christofer Tapiheru tidak seperti pendeta pada umumnya, ia tidak menempuh pendidikan resmi di sekolah teologi, dan gaya bahasa yang ia tampilkan adalah gaya bahasa yang mendarat dan santai. Christofer Tapiheru hanya ingin menampilkan dirinya apa adanya dan hal itu benar-benar dapat dilihat oleh khalayaknya. Gaya komunikasi Christofer Tapiheru adalah gaya komunikasi Equalitarian Style, dimana Christofer melihat khalayak nya secara setara dengannya, mengingat bahwa Christofer menganggap khalayaknya sebagai keluarga, dan bukan cuma sekedar penggemar. Gaya komunikasi tersebut membentuk personal branding Christofer Tapiheru sebagai sosok pendeta yang tidak biasa, apa adanya dan sosok yang mudah didekati oleh khalayak.
这项研究的目的是找出克里斯托夫·塔希鲁在塑造个人品牌方面的沟通方式。随着它的粉丝数量每天都在社交媒体上增加,毫无疑问,交流的风格和个人品牌也从中产生了一些有趣的东西。研究人员将把研究集中在个人品牌上,这是由Christofer Tapiheru展示的沟通风格形成的。这项研究是指蒙托亚和范德hey的个人品牌理论。本研究采用的研究方法是定性研究方法。这项研究所需的数据收集是通过观察技术、半结构化采访和文档研究完成的。这项研究的主要消息来源是Christofer Tapiheru和他的妻子Lovelia chandrafemta, Yonathan Theofilus是but heru的朋友,Samuel simama庞是but heru的听众。根据这项研究,Christofer Tapiheru和大多数牧师不一样,他没有上过一所正式的神学学校,他的语言风格是一种固定的、随意的语言。Christofer butheru只是想展示他自己,它完全可以被khasuka看到。Christofer的交流风格but heru是一种类似风格的交流方式,Christofer认为观众和他是平等的,考虑到Christofer认为你们是一家人,而不仅仅是粉丝。这种交流方式塑造了不同寻常的克里斯托弗·塔希鲁(Christofer but heru)作为一名不寻常的牧师的形象,是公众可以接触到的。
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引用次数: 0
PERILAKU KONSUMEN MASYARAKAT SURABAYA DALAM PEMBELIAN PAKAIAN 泗水社区消费者在购买服装方面的行为
IF 0.2 Pub Date : 2021-07-18 DOI: 10.9744/SCRIPTURA.11.1.18-25
Felicia Goenawan, Vita Monica
Penelitian ini bertujuan untuk mengetahui bagaimana perilaku konsumen masyarakat Surabaya dalam membeli pakaian. Penelitian ini menggunakan teori perilaku konsumen, segmentasi pasar yakni demografi dan psikografi. Teori pengambilan keputusan yang digunakan hanya menggunakan tahap Problem Recognition, Information Search, dan Outlet Selection & Purchase. Penelitian ini menggunakan metode kuantitatif, dan jenis penelitian deskriptif. Teknik sampling yang digunakan nonprobability sampling, yaitu Purposive Sampling dengan 100 responden masyarakat Surabaya serta melakukan pembelian produk fashion dalam 3 bulan terakhir. Hasil dalam penelitian ini didapati teman, majalah dan instagram merupakan media utama untuk melakukan penyebaran informasi. Iklan diskon dan iklan mode terbaru juga merupakan stimulus untuk responden melakukan pembelian ditempat.
这项研究的目的是了解泗水社区消费者在购买服装方面的行为。这项研究采用了消费者行为理论、市场分割和心理成像。决策理论只使用识别、信息搜索和选择性选择的阶段。该研究采用定量方法和描述性研究的类型。采用非概率抽样技术,即对100名泗水受访者进行采样,并在过去3个月购买时尚产品。这项研究的结果发现,朋友、杂志和instagram是传播信息的主要媒介。折扣广告和最新的时装广告对现场购买的受访者来说也是一种刺激。
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引用次数: 0
AN EXODUS (2:11-22) BEFORE EXODUS (6:2F): RENDERING OF TWO EVENTS IN EARLY BIBLICAL VERSIONS (MT AND ARABIC), COMPARED WITH THE QUR’ANIC (SURAH 28:14F) ACCOUNT 出埃及记(6:2f)之前的出埃及记(2:11-22):对早期圣经版本(马太福音和阿拉伯语)中两个事件的描述,与古兰经(古兰经28:14f)的描述相比较
IF 0.2 Pub Date : 2021-07-12 DOI: 10.7833/120-1-1945
M. Dockrat
Exodus is the Latinised form of the Greek word, exodos (going out). Two departures of Moses are reported in the Bible. They are firstl,y his fleeing from Egypt described in Exodus 2:11-22, and secondly, his departure as member of a mass exodus (Ex. 6:2f). The focus in the article will be on the events leading to his initial leaving of Egypt, and his eventual sojourn in the country of Midian (Ex. 2:11-22). However, it will be shown that certain expressions in Ex. 2:11-22 also feature in the later description of the exodus proper (e.g., Exodus 18 and Numbers 20). Furthermore, parallels will be drawn between the narrations of events in Ex. 2:11-22 and the Qur’anic surah 28:14-28. Similarities will be pointed out, but also differences relating to the imbedding, structure, and theology of the respective accounts. Finally, affinities between the Biblical exodus of Moses and the later hijra of Muhammad will be indicated. As source text for Ex. 3:11-22, the Masoretic version (Leningrad manuscript) will be used. In addition, reference will be made to two 13th century Arabic manuscripts (Sinai Arab 2 and 4) where there is a direct correspondence between their readings and those of the 7th century Qur’anic Arabic text (e.g., Ex. 2:17 and surah 28:24).
出埃及记是希腊语exodos(外出)的拉丁化形式。圣经中记载了摩西两次离开。首先,他在出埃及记2:11-22中描述了他逃离埃及,其次,他作为大规模出埃及的一员离开(出埃及记6:2f)。这篇文章的重点将是导致他最初离开埃及的事件,以及他最终在米甸寄居的事件(出2:11-22)。然而,出埃及记2:11-22中的某些表达在后来对出埃及记的描述中也有特色(例如,出埃及记18和民数记20)。此外,将在出埃及记2:11-22中的事件叙述与古兰经28:14-28之间进行比较。相似之处将被指出,但也有与各自账户的嵌入,结构和神学有关的差异。最后,圣经中摩西的出埃及和后来穆罕默德的海吉拉之间的联系将被指出。作为出埃及记3:11-22的源文本,将使用马所拉版本(列宁格勒手稿)。此外,将参考两份13世纪阿拉伯语手稿(西奈阿拉伯语2和4),其中它们的解读与7世纪古兰经阿拉伯语文本(例如,出2:17和古兰经28:24)之间有直接的对应关系。
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引用次数: 0
“WE ARE FORGOTTEN”: THE PLIGHT OF PERSONS WITH DISABILITY IN YOUTH MINISTRY “我们被遗忘”:残障人士在青年事工中的困境
IF 0.2 Pub Date : 2021-05-11 DOI: 10.7833/120-1-1459
S. Amenyedzi
Why are many churches in Africa inaccessible to persons with disability? This question has informed missiological qualitative research on the accessibility for persons with disability in churches in Ghana. Swinton (2002:29) coins the phrase the “‘forgotten dimension’ of spirituality”, which depicts the way persons with disability have been neglected in the ministry of many churches. Research in Ghana has proven that accessibility for persons with disability in churches is an afterthought reflecting exclusion from youth ministry as well. This article proposes to address the issue of inclusion/exclusion from a missio Dei perspective, challenging youth ministries to take deliberate steps to include persons with disability in their praxis.
为什么非洲的许多教堂不能让残疾人进入?这个问题为加纳教会中残疾人无障碍的宣教定性研究提供了信息。斯文顿(2002:29)创造了“灵性的‘被遗忘的维度’”这个短语,它描述了残疾人在许多教会的事工中被忽视的方式。加纳的研究证明,教会为残疾人提供无障碍服务是一种事后的想法,也反映了他们被排除在青年事工之外。本文建议从天主传教的角度解决包容/排斥的问题,挑战青年事工采取深思熟虑的步骤,将残疾人纳入他们的实践。
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引用次数: 1
A GREEN REFORMATION OF CHRISTIANITY? ANTHROPOLOGICAL, ETHICAL AND PEDAGOGICAL REFLECTIONS ON ECOLOGY AS ECUMENICAL THEME 基督教的绿色改革?生态学作为普世主题的人类学、伦理学和教育学反思
IF 0.2 Pub Date : 2021-01-01 DOI: 10.7833/120-1-2006
E. Conradie
This contribution builds upon and contributes to many recent ecumenical calls for an ecological reformation of Christianity. It seeks to guide such calls on the use of the term “ecology” by offering five brief statements in this regard, namely 1) on ecology as a transversal theme; 2) on ecology as an ecumenical theme; 3) on the root metaphor of the “whole household of God”; 4) on Christian doctrinal assumptions on such a household; and 5) on the (ecological) limitations of the metaphor of the whole household of God.
这一贡献建立在并促成了许多最近的基督教生态改革的呼吁。它试图通过在这方面提出五项简短说明来指导这种使用“生态”一词的呼吁,即1)关于作为横向主题的生态;2)生态学是一个普世的主题;3)论“神全家”的根喻;4)基督教教义对这样一个家庭的假设;5)上帝全家比喻的(生态)局限性。
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引用次数: 1
PAST, PRESENT AND FUTURE OF BIBLICAL SCHOLARSHIP IN LATVIA 拉脱维亚圣经学术的过去、现在和未来
IF 0.2 Pub Date : 2021-01-01 DOI: 10.7833/120-1-2054
E. Petrenko, Dace Balode
How did geo-politics and history influence the development of biblical scholarship in Latvia in the last one hundred years (1920-present)? This essay explores the three major periods of Latvia’s recent history – the first period of Latvian independence (1920-1940), the Soviet occupation (1940-1990), and the second period of Latvian independence (from 1990 onwards) – and it shows that a constant throughout these three periods is how German scholarship and the historical-critical method have shaped biblical studies in Latvia. The first period of independence was considered the ‘golden age’ of biblical exegesis in contrast with the period of Soviet occupation, when there was a stagnation of biblical scholarship and a disconnect with the progressive scholarly debate in the West, as well as a distorted hermeneutical framework. The revived hope of a robust biblical scholarship in the second period of independence also resurrected the long-standing dispute between the perceived liberal and conservative approaches to biblical studies and theology, and re-established the divide between the Faculty of Theology and other theological institutions. This has weakened the relationship between academic theological education and church life, and limited cooperation and biblical debate between scholars and institutions. Furthermore, long-standing German influence in biblical scholarship has been slowly giving way to a wider international scholarly community. This paper concludes that the future of biblical scholarship in Latvia needs to develop on a national and international level. Scholars and institutions need to learn how to cooperate towards robust biblical research and establish a dialogue with not just the German-speaking world but also the wider international (English-speaking) community. This will bring Latvian scholars to an environment where they can engage with and contribute to the international biblical debate.
在过去一百年(1920年至今),地缘政治和历史如何影响拉脱维亚圣经学术的发展?本文探讨了拉脱维亚近史的三个主要时期——拉脱维亚独立的第一个时期(1920-1940)、苏联占领时期(1940-1990)和拉脱维亚独立的第二个时期(从1990年起)——并表明,贯穿这三个时期的一个不变之处是德国学术和历史批判方法如何塑造了拉脱维亚的圣经研究。独立的第一个时期被认为是圣经训诂学的“黄金时代”,与苏联占领时期形成对比,当时圣经学术停滞不前,与西方进步的学术辩论脱节,以及扭曲的解释学框架。在独立的第二个时期,对强大的圣经学术的重新燃起的希望,也重新激起了长期以来在圣经研究和神学方面的自由和保守方法之间的争论,并重新建立了神学院和其他神学机构之间的分歧。这削弱了学术神学教育和教会生活之间的关系,限制了学者和机构之间的合作和圣经辩论。此外,长期以来德国对圣经学术的影响正慢慢让位于更广泛的国际学术团体。本文的结论是,拉脱维亚圣经学术的未来需要在国家和国际层面上发展。学者和机构需要学习如何合作开展强有力的圣经研究,并不仅与德语世界,而且与更广泛的国际(英语)社区建立对话。这将把拉脱维亚学者带到一个他们可以参与并为国际圣经辩论做出贡献的环境中。
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引用次数: 0
LAW AND FAITH IN ANCIENT ISRAEL AND IN MODERN DEMOCRATIC STATEHOOD AS SEARCH FOR SOCIO-POLITICAL WELLBEING 古代以色列和现代民主国家的法律和信仰是对社会政治福祉的追求
IF 0.2 Pub Date : 2021-01-01 DOI: 10.7833/120-1-1992
C. Lombaard
In this contribution, the argument pits two cultural reflexes against one another. In modern democracies, religion is removed from the socio-political sphere; in ancient Israel, religion was inserted into the socio-political sphere. In both cases, the intention was the same: the socio-political wellbeing of the citizenry. Such a cultural comparison puts to question the false assumption in modern democracies, that a public sphere emptied of religion constitutes greater freedom.
在这篇文章中,这一论点使两种文化反射相互对立。在现代民主国家,宗教被排除在社会政治领域之外;在古代以色列,宗教被插入到社会政治领域。在这两种情况下,目的都是一样的:公民的社会政治福祉。这样的文化对比让人们对现代民主国家的错误假设提出了质疑,即没有宗教的公共领域构成了更大的自由。
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引用次数: 2
CROSSING BOUNDARIES. THE TRANSFORMATIVE POTENTIAL OF INTERCULTURAL BIBLE READING IN SECULAR / POST-SECULAR CONTEXTS 跨越边界。在世俗/后世俗背景下跨文化圣经阅读的变革潜力
IF 0.2 Pub Date : 2021-01-01 DOI: 10.7833/120-1-1982
Louis C. Jonker
Intercultural biblical hermeneutics is a fairly recent development in biblical scholarship in general. It emphasises that biblical interpretation almost always takes place in contexts where an array of cultural values and beliefs determine the outcome of the interpretative process. Although this branch of biblical hermeneutics emerged from the need to reflect theoretically on how Christians from different socio-cultural and socio-economic contexts engage the biblical texts, and one another on account of those texts, this approach may also be widened to include the interpretation of the Bible in non-Christian contexts (including the contexts of other religions and secular contexts) or even to engage in discourse on the interpretation of authoritative texts of different traditions (such as the Qur’an in Islam, in addition to the Tenakh of Judaism, and the Old and New Testament of Christianity). In research on intercultural biblical hermeneutics, it has been noticed that intercultural interpretation holds enormous transformative potential. My paper will examine how this could be of use in engagements between religious, secular and post-secular contexts.
跨文化圣经解释学是圣经学术的一个相当新的发展。它强调圣经解释几乎总是发生在一系列文化价值观和信仰决定解释过程结果的背景下。尽管这一圣经解释学分支的出现是因为需要从理论上反思来自不同社会文化和社会经济背景的基督徒如何与圣经文本互动,以及如何因这些文本而彼此互动,这种方法也可以扩大到包括在非基督教背景下对圣经的解释(包括其他宗教和世俗背景下的解释),甚至参与对不同传统的权威文本的解释(例如伊斯兰教的古兰经,除了犹太教的Tenakh,以及基督教的旧约和新约)。在跨文化圣经解释学研究中,人们注意到跨文化解释具有巨大的变革潜力。我的论文将研究这在宗教、世俗和后世俗背景之间的交往中如何发挥作用。
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引用次数: 1
期刊
Scriptura-International Journal of Bible Religion and Theology in Southern Africa
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