Purpose – This case study aims to outline the activities related to a project to create a foundation for the libraries’ social media activities and determine return on investment and value added for the efforts.Design/methodology/approach – This case study describes the actions taken and the informationtracked in establishing social media presence with recommendation for a sustainable program.Findings – Social media adds value to libraries’ organizational personality, but it also incurs cost and effort that should be strategically managed.Originality/value – This case study was conducted in the authors’ home institution.
{"title":"Connecting real learning with social media ROI","authors":"M. Crumpton, Philip White","doi":"10.1108/BL-10-2015-0020","DOIUrl":"https://doi.org/10.1108/BL-10-2015-0020","url":null,"abstract":"Purpose – This case study aims to outline the activities related to a project to create a foundation for the libraries’ social media activities and determine return on investment and value added for the efforts.Design/methodology/approach – This case study describes the actions taken and the informationtracked in establishing social media presence with recommendation for a sustainable program.Findings – Social media adds value to libraries’ organizational personality, but it also incurs cost and effort that should be strategically managed.Originality/value – This case study was conducted in the authors’ home institution.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2016-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77128475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose The purpose of this paper is to discuss Africa-based scholars’ publication citation at the global level. The study selected four countries – Botswana, Nigeria, South Africa and Kenya. Design/methodology/approach The study analyzed citation data from Elsevier’s SciVal from 2010 to 2015. Findings The investigation reveals that Africa-based scholars in Botswana, South Africa and Kenya have a significant citation impact, particularly in the field of medicine. Research limitations/implications The study concentrated only on four African countries. International collaboration is an important factor and further investigation on this specific angle would be a useful research endeavor. Practical implications Influence university decision-making on funding for research; scholarly collaboration. Originality/value The study would be helpful in understanding the contribution of Africa-based scholars to knowledge creation and dissemination.
{"title":"Africa-based scholars publishing","authors":"Afeworki Paulos","doi":"10.1108/BL-01-2016-0002","DOIUrl":"https://doi.org/10.1108/BL-01-2016-0002","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000The purpose of this paper is to discuss Africa-based scholars’ publication citation at the global level. The study selected four countries – Botswana, Nigeria, South Africa and Kenya. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000The study analyzed citation data from Elsevier’s SciVal from 2010 to 2015. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The investigation reveals that Africa-based scholars in Botswana, South Africa and Kenya have a significant citation impact, particularly in the field of medicine. \u0000 \u0000 \u0000 \u0000 \u0000Research limitations/implications \u0000 \u0000 \u0000 \u0000 \u0000The study concentrated only on four African countries. International collaboration is an important factor and further investigation on this specific angle would be a useful research endeavor. \u0000 \u0000 \u0000 \u0000 \u0000Practical implications \u0000 \u0000 \u0000 \u0000 \u0000Influence university decision-making on funding for research; scholarly collaboration. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000The study would be helpful in understanding the contribution of Africa-based scholars to knowledge creation and dissemination.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2016-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85630183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose This study aims to investigate the annual financial management of university libraries in the province of Khyber Pakhtunkhwa (KPK), Pakistan, and its relationship with Higher Education Commission (HEC) grants to examine libraries’ share. Design/methodology/approach Using survey methods, this study explores the annual budget allocation of well-established university libraries in the province of KPK in the past five years and its relationship with HEC grants to determine libraries’ shares. The survey followed a qualitative design based on an interview technique of data collection. The scope of this study covers all those public sector universities which are chartered by the Government of KPK, recognized by HEC, and eligible for HEC grants on annual basis. Based on this formulation, 15 public sector universities were selected for the survey. Findings The data analysis of the present study revealed that no specific norms are followed by the university administrations in allocating funds for libraries out of HEC annual grants. University libraries in the province either do not have funding polices or are administered by the concerned establishments where Library and Information Science professionals have no role in the financial management of libraries. The study also found that university administrations in KPK either do not provide sufficient share to libraries out of HEC grants or specify an inadequate share which is in violation of the clear instructions of HEC ordinance 2002, Section 10(h). Originality/value This study is the first of its kind in Pakistan as it provides an insight into how much budget is allocated for collection development in the university libraries, compares it with HEC grants to calculate libraries’ share in percentage and suggests to the HEC to encourage university administration to allocate sufficient budget for libraries to improve collection development, service provision, acquisition, selection and patronage.
{"title":"The impact of higher education commission of pakistan’s funding on the collection development budgets of university libraries","authors":"Ghalib Khan, R. Bhatti","doi":"10.1108/BL-06-2015-0008","DOIUrl":"https://doi.org/10.1108/BL-06-2015-0008","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000 \u0000This study aims to investigate the annual financial management of university libraries in the province of Khyber Pakhtunkhwa (KPK), Pakistan, and its relationship with Higher Education Commission (HEC) grants to examine libraries’ share. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000 \u0000Using survey methods, this study explores the annual budget allocation of well-established university libraries in the province of KPK in the past five years and its relationship with HEC grants to determine libraries’ shares. The survey followed a qualitative design based on an interview technique of data collection. The scope of this study covers all those public sector universities which are chartered by the Government of KPK, recognized by HEC, and eligible for HEC grants on annual basis. Based on this formulation, 15 public sector universities were selected for the survey. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000 \u0000The data analysis of the present study revealed that no specific norms are followed by the university administrations in allocating funds for libraries out of HEC annual grants. University libraries in the province either do not have funding polices or are administered by the concerned establishments where Library and Information Science professionals have no role in the financial management of libraries. The study also found that university administrations in KPK either do not provide sufficient share to libraries out of HEC grants or specify an inadequate share which is in violation of the clear instructions of HEC ordinance 2002, Section 10(h). \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000 \u0000This study is the first of its kind in Pakistan as it provides an insight into how much budget is allocated for collection development in the university libraries, compares it with HEC grants to calculate libraries’ share in percentage and suggests to the HEC to encourage university administration to allocate sufficient budget for libraries to improve collection development, service provision, acquisition, selection and patronage.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2016-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85221547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeThis paper aims to advocate the consideration of Maslow’s Grumble Theory to advance motivational activities within the organization, as well as matching individual needs to morale concerns. This includes a view of associated costs as an investment instead of a common expense.Design/methodology/approachThis paper includes a study of Maslow’s Needs Hierarchy and related literature that supports a modern interpretation. Suggestions are made for administrators to view solving complaints or grumbles proactively by investing in appropriate activities.FindingsOverall, if complaints are viewed as opportunities to address individual needs, with the top level of grumbles empowered to help support high-level organizational functions, the organization can benefit greatly.Originality/valueThis paper represents the author’s point of view after a study of Grumble Theory and self-application of suggestions.
{"title":"Understanding the grumbles","authors":"M. Crumpton","doi":"10.1108/BL-10-2015-0019","DOIUrl":"https://doi.org/10.1108/BL-10-2015-0019","url":null,"abstract":"PurposeThis paper aims to advocate the consideration of Maslow’s Grumble Theory to advance motivational activities within the organization, as well as matching individual needs to morale concerns. This includes a view of associated costs as an investment instead of a common expense.Design/methodology/approachThis paper includes a study of Maslow’s Needs Hierarchy and related literature that supports a modern interpretation. Suggestions are made for administrators to view solving complaints or grumbles proactively by investing in appropriate activities.FindingsOverall, if complaints are viewed as opportunities to address individual needs, with the top level of grumbles empowered to help support high-level organizational functions, the organization can benefit greatly.Originality/valueThis paper represents the author’s point of view after a study of Grumble Theory and self-application of suggestions.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2016-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82298218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – The purpose of this paper is to discuss a social media campaign used to promote a digital library of archival resources. Design/methodology/approach – Librarians planned and executed a social media campaign using Tumblr and Pinterest and consulted Google Analytics and database reports to determine the impact. Findings – The campaign resulted in few conversions back to the digital library and little return on investment. Research limitations/implications – The campaign has been in effect for only five months, a longer testing period may be needed. Also, additional social media platforms will be added to the test. Originality/value – This is one of few examples of return on investment applied to social media and digital library promotion.
{"title":"Calculating value: a digital library’s social media campaign","authors":"Lisa Lamont, Jordan Nielsen","doi":"10.1108/BL-07-2015-0010","DOIUrl":"https://doi.org/10.1108/BL-07-2015-0010","url":null,"abstract":"Purpose – The purpose of this paper is to discuss a social media campaign used to promote a digital library of archival resources. Design/methodology/approach – Librarians planned and executed a social media campaign using Tumblr and Pinterest and consulted Google Analytics and database reports to determine the impact. Findings – The campaign resulted in few conversions back to the digital library and little return on investment. Research limitations/implications – The campaign has been in effect for only five months, a longer testing period may be needed. Also, additional social media platforms will be added to the test. Originality/value – This is one of few examples of return on investment applied to social media and digital library promotion.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2015-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81563692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – This paper aims to explain the concept of Open Educational Resources (OER) and how libraries can make a good case to donors to fund these types of projects. Design/methodology/approach – The literature reveals that donors have been willing to support projects that save students money on textbooks. Course reserves have traditionally been a popular model. More recently, libraries have found funding for OER initiatives. These types of initiatives are discussed and several case studies of donors currently funding OER projects are examined. Findings – Donors, internal and external to the library and to the university, have shown an interest in funding projects that reduce textbook costs for students. They have funded course reserves in the past and have begun to fund OER projects. There are both qualitative and quantitative methods to induce donors to fund these types of projects. Practical implications – Libraries have traditionally supported the mission of access to information and for academic lib...
{"title":"Donor funded Open Educational Resources: making the case","authors":"M. Valentino","doi":"10.1108/BL-07-2015-0016","DOIUrl":"https://doi.org/10.1108/BL-07-2015-0016","url":null,"abstract":"Purpose – This paper aims to explain the concept of Open Educational Resources (OER) and how libraries can make a good case to donors to fund these types of projects. Design/methodology/approach – The literature reveals that donors have been willing to support projects that save students money on textbooks. Course reserves have traditionally been a popular model. More recently, libraries have found funding for OER initiatives. These types of initiatives are discussed and several case studies of donors currently funding OER projects are examined. Findings – Donors, internal and external to the library and to the university, have shown an interest in funding projects that reduce textbook costs for students. They have funded course reserves in the past and have begun to fund OER projects. There are both qualitative and quantitative methods to induce donors to fund these types of projects. Practical implications – Libraries have traditionally supported the mission of access to information and for academic lib...","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2015-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76965542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – Evaluating a situation and circumstance to make a decision is an essential managerial skill. Experienced managers can use nudging to influence decisions that subordinate and embed the practice within the institution as a learning organization. Adopting a nudge theory perspective changes the workplace environment, so that individuals make decisions that are helpful to themselves for job satisfaction and professional growth as well as positive for the organization. Research suggests that nudging has positive results that contribute to increased productivity, higher morale and decreased expenses. Design/methodology/approach – This is an opinion piece. Findings – This is an opinion piece. Research limitations/implications – This is not a research article. Practical implications – Administrators can use the recommendations in this column. Social implications – Administrators can use the recommendations in this column. Originality/value – This is an original viewpoint.
{"title":"Nudges and decision making: a winning combination","authors":"Sylvia D. Hall-Ellis","doi":"10.1108/BL-07-2015-0015","DOIUrl":"https://doi.org/10.1108/BL-07-2015-0015","url":null,"abstract":"Purpose – Evaluating a situation and circumstance to make a decision is an essential managerial skill. Experienced managers can use nudging to influence decisions that subordinate and embed the practice within the institution as a learning organization. Adopting a nudge theory perspective changes the workplace environment, so that individuals make decisions that are helpful to themselves for job satisfaction and professional growth as well as positive for the organization. Research suggests that nudging has positive results that contribute to increased productivity, higher morale and decreased expenses. Design/methodology/approach – This is an opinion piece. Findings – This is an opinion piece. Research limitations/implications – This is not a research article. Practical implications – Administrators can use the recommendations in this column. Social implications – Administrators can use the recommendations in this column. Originality/value – This is an original viewpoint.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2015-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86923864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – The purpose of this paper is to provide insight into the impact that library interior design can have on patron satisfaction with library service offering, in light of cost concerns from both patrons and library managers alike. Design/methodology/approach – This paper provides insight from library design researchers and the authors’ experiences with how to simultaneously design effective spaces and advocate for funding for construction and remodeling. Findings – There are at least three major categories for the fiscal impact of design projects: large, medium and small scale. Research on design projects, however, ranges from the low 6 figures to over $50 million. This situation creates a case-by-case environment for library administrators looking for best practices. Originality/value – No library is exactly like another, and no library’s patrons have similar fiscal tolerance for interior design proposals and build-out projects. This paper provides guidance for library administrator searching for more information on how to advocate for and begin the process of library interior design with an aim of increasing utility and functionality of spaces.
{"title":"Library interior design, costs, and implications for the future","authors":"B. Bell, T. Cottrell","doi":"10.1108/BL-07-2015-0013","DOIUrl":"https://doi.org/10.1108/BL-07-2015-0013","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000– The purpose of this paper is to provide insight into the impact that library interior design can have on patron satisfaction with library service offering, in light of cost concerns from both patrons and library managers alike. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000– This paper provides insight from library design researchers and the authors’ experiences with how to simultaneously design effective spaces and advocate for funding for construction and remodeling. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000– There are at least three major categories for the fiscal impact of design projects: large, medium and small scale. Research on design projects, however, ranges from the low 6 figures to over $50 million. This situation creates a case-by-case environment for library administrators looking for best practices. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000– No library is exactly like another, and no library’s patrons have similar fiscal tolerance for interior design proposals and build-out projects. This paper provides guidance for library administrator searching for more information on how to advocate for and begin the process of library interior design with an aim of increasing utility and functionality of spaces.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2015-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88054717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – This paper aims to provide insights and commentary into issues encountered in providing library resources and services in a rapidly changing environment with varied user expectations. Design/methodology/approach – This paper uses examples and illustrations from the business world to demonstrate the importance of having a clear mission and a thorough understanding of the needs and expectations of the population being served. Findings – Disruptive technology has had major impacts on many business sectors. Libraries can learn from the choices many of these businesses entities made to improve services and achieve greater returns on investment. Originality/value – This paper examines several widely recognizable business entities and the manners in which they chose to address disruptions caused by changes in the marketplace and in consumer attitudes. Libraries can use these illustrations to better position themselves to deal effectively with the inevitable change in the future.
{"title":"Mission creep and marketing myopia: lessons learned from the business world","authors":"Anthony McMullen","doi":"10.1108/BL-07-2015-0011","DOIUrl":"https://doi.org/10.1108/BL-07-2015-0011","url":null,"abstract":"Purpose \u0000 \u0000 \u0000 \u0000– This paper aims to provide insights and commentary into issues encountered in providing library resources and services in a rapidly changing environment with varied user expectations. \u0000 \u0000 \u0000 \u0000 \u0000Design/methodology/approach \u0000 \u0000 \u0000 \u0000– This paper uses examples and illustrations from the business world to demonstrate the importance of having a clear mission and a thorough understanding of the needs and expectations of the population being served. \u0000 \u0000 \u0000 \u0000 \u0000Findings \u0000 \u0000 \u0000 \u0000– Disruptive technology has had major impacts on many business sectors. Libraries can learn from the choices many of these businesses entities made to improve services and achieve greater returns on investment. \u0000 \u0000 \u0000 \u0000 \u0000Originality/value \u0000 \u0000 \u0000 \u0000– This paper examines several widely recognizable business entities and the manners in which they chose to address disruptions caused by changes in the marketplace and in consumer attitudes. Libraries can use these illustrations to better position themselves to deal effectively with the inevitable change in the future.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2015-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79628709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – This paper aims to explore the author ' s own personal involvement with library finance. Design/methodology/approach – This is a viewpoint piece. Findings – This piece explores the idea of core memories in relation to library finance. Originality/value – This is an autobiographical piece inspired by Pixar ' s 2015 film Inside Out.
{"title":"Core memories in library finance","authors":"K. Steele","doi":"10.1108/BL-07-2015-0012","DOIUrl":"https://doi.org/10.1108/BL-07-2015-0012","url":null,"abstract":"Purpose – This paper aims to explore the author ' s own personal involvement with library finance. Design/methodology/approach – This is a viewpoint piece. Findings – This piece explores the idea of core memories in relation to library finance. Originality/value – This is an autobiographical piece inspired by Pixar ' s 2015 film Inside Out.","PeriodicalId":44548,"journal":{"name":"Bottom Line","volume":null,"pages":null},"PeriodicalIF":4.1,"publicationDate":"2015-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76903741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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