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Public Procurement: Theory, Practices and Tools 《公共采购:理论、实践与工具
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2023-01-01 DOI: 10.1007/978-3-031-18490-1
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引用次数: 1
Analyzing the legal environment for public procurement as a demand-side innovation policy measure 分析公共采购作为需求侧创新政策措施的法律环境
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-11-30 DOI: 10.1108/jopp-07-2022-0036
M. Foss, M. B. Bonacelli
PurposeThis paper aims to analyze Brazil’s legal and institutional arrangements for the design, implementation and accountability of public procurement for innovation (PPI) and to investigate how this apparatus has been adjusted, modified and even replaced to enable its use in innovation policies.Design/methodology/approachIt is a descriptive analysis of the legal framework for PPI in Brazil supplemented with case reports of ongoing PPI contracts.FindingsDespite the significant advances in the PPI legal framework in Brazil, this instrument’s implementation is still limited. A disconnection between PPI and innovation policy goals and legal-institutional constraints are reasonable answers to this problem.Social implicationsLaw is closely related to the design, implementation and control of public policy tools. However, there is still a tine understanding of how the legal framework can corroborate or constrain new mechanisms to state purchase power, such as PPI.Originality/valuePublic procurement is the most crucial tool of demand-side policies for innovation, and it is implemented according to the legal framework in each country. This paper adds to the law and innovation research agenda, providing an overview of the Brazilian PPI legal framework and how it is going so far.
目的本文旨在分析巴西在创新公共采购(PPI)的设计、实施和问责方面的法律和制度安排,并调查该机构是如何进行调整、修改甚至更换的,以使其能够在创新政策中使用。设计/方法/方法这是对巴西PPI法律框架的描述性分析,并补充了正在进行的PPI合同的案例报告。调查结果尽管巴西PPI法律框架取得了重大进展,但该文书的实施仍然有限。PPI与创新政策目标和法律制度约束之间的脱节是解决这个问题的合理答案。社会影响法与公共政策工具的设计、实施和控制密切相关。然而,对于法律框架如何证实或约束国家购买力的新机制,如PPI,仍有一定的了解。原始性/价值公共采购是创新需求侧政策的最关键工具,每个国家都根据法律框架实施。本文增加了法律和创新研究议程,概述了巴西PPI法律框架及其进展情况。
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引用次数: 0
The institutional effects of public–private partnerships on competition: unsolicited proposal projects 公私伙伴关系对竞争的体制影响:主动提出的提案项目
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-11-28 DOI: 10.1108/jopp-10-2021-0066
W. Moon, Sukmo Ku, Hyejung Jo, Jin-ye Sim
PurposeIn many countries that allow unsolicited proposals (USPs) for public–private partnership (PPP) projects, incentives are awarded to the initial proponent of the USP projects during the tendering process as rewards for initially making a proposal. Because of such a reward system, including the bonus system, USPs are commonly known to involve fewer tender participants. This paper aims to investigate the empirical relationship between the number of tender participants and the institutional factors of PPPs. Specifically, two institutional factors are examined: the use of USPs and the bonus system for initial USP proponents.Design/methodology/approachThe ordinary least squares (OLS) and Poisson regression analysis is used in this study to analyze PPP data in South Korea.FindingsThis paper demonstrated that USP projects have fewer bidders participating in tenders than solicited projects. Meanwhile, the analysis showed that the bonus system as another component of the institutional framework did not account for the number of bidders in tendering. In the analysis by three different facility types (“Roads,” “Environmental facilities” and “Other” types) of whether the bonus system discouraged participation in the bidding, the authors found heterogeneous responses among the types. For “Roads” and “Other” types of projects, the existence of the bonus system reduced the number of bidders for USP projects, while for “Environmental facilities,” there was no negative relationship between bonus points and the number of bidders. In the analysis of whether there were fewer bidders when no bonus points were awarded, there was no statistically significant difference in the number of bidders for “Roads” and “Environmental facilities.”Social implicationsThis study shows the possibility that other institutional factors apart from bonus points affect competition. The characteristic factors of USPs can affect the decision to participate in the tender from the perspective of potential bidders.Originality/valueRecent studies on USPs have mainly focused on the strategies that ensure the effective management of USPs for PPP implementation. However, quantitative effects of USPs on the tendering process have not yet been addressed. The quantitative effect refers to something that may be estimated by quantity or that relates to the describing or measuring of quantity, such as the present attempt to account for the number of bidders.
目的:在许多允许公私合作(PPP)项目采用主动建议书(USPs)的国家,在招标过程中,对USP项目的最初支持者给予奖励,作为最初提出建议的奖励。由于这样的奖励制度,包括奖金制度,USPs通常涉及较少的投标参与者。本文旨在探讨ppp项目投标参与方数量与制度因素之间的实证关系。具体来说,研究了两个制度因素:USP的使用和初始USP支持者的奖金制度。设计/方法/方法本研究采用普通最小二乘(OLS)和泊松回归分析来分析韩国的PPP数据。研究发现:与招标项目相比,USP项目参与招标的投标人较少。与此同时,分析表明,作为制度框架的另一个组成部分的奖金制度没有考虑到投标中投标人的数量。通过三种不同的设施类型(“道路”、“环境设施”和“其他”类型)分析奖金制度是否阻碍了投标的参与,作者发现不同类型之间的反应存在差异。在“道路”和“其他”项目中,奖励制度的存在减少了USP项目的投标人数量,而在“环境设施”项目中,奖励积分与投标人数量之间没有负相关关系。在分析不给予加分时是否有较少的投标人时,“道路”和“环境设施”的投标人数量没有统计学上的显著差异。社会影响:这项研究表明,除了加分之外,其他制度因素也可能影响竞争。从潜在投标人的角度来看,USPs的特征因素会影响其参与投标的决定。最近对USPs的研究主要集中在确保有效管理USPs以实施PPP的策略上。然而,USPs对招标过程的定量影响尚未得到解决。数量效应是指可以通过数量来估计或与描述或测量数量有关的东西,例如目前试图说明投标人的数量。
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引用次数: 0
Issues of e-government services quality in the digital-by-default era – the case of the national e-procurement platform in Czechia 数字默认时代的电子政务服务质量问题——以捷克国家电子采购平台为例
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-11-16 DOI: 10.1108/jopp-02-2022-0004
David Špaček, Zuzana Špačková
PurposeScholarly research on e-procurement has been limited and, like e-government, e-procurement has been researched primarily from the perspective of adoption/non-adoption. This paper aims to focus on public administration employees’ perceptions of the quality of národní elektronický nástroj (NEN) – the Czech national e-procurement tool they are required to use.Design/methodology/approachThe paper is based primarily on statistical analysis of data obtained through two questionnaire surveys addressed to contacts from of all Czech central state administration bodies using NEN; 175 completed questionnaires were gathered in 2020 and 128 in 2022 and subjected to statistical analysis in SPSS.FindingsNEN was launched as fully operational in August 2015. The research indicates that in 2022 there were still important gaps in the quality of NEN as perceived by public employees.Social implicationsThe paper has important practical implications for e-procurement policymakers. It shows that making the e-procurement system compulsory is not sufficient. The government needs to guarantee that it would be competitive with tools that would otherwise be preferred. Otherwise, the application of the digital-by-default principle may lead to institutionalisation of services that are not user-friendly. This has important implications for e-government/e-procurement management and change management.Originality/valueLittle is known about public employees’ perceptions of the quality of e-government and e-procurement. Although e-procurement is an area where the digital-by-default principle was implemented rather early, the quality of e-procurement has still received limited attention in research.
目的对电子采购的学术研究有限,与电子政务一样,电子采购主要从采用/不采用的角度进行研究。本文旨在关注公共行政部门员工对národníelektronickýnástroj(NEN)质量的看法,这是他们必须使用的捷克国家电子采购工具。设计/方法/方法该论文主要基于对通过两次问卷调查获得的数据的统计分析,这两次问卷是针对捷克所有中央国家行政机构的联系人使用NEN进行的;2020年收集了175份已完成的问卷,2022年收集了128份,并在SPSS中进行了统计分析。FindingsNEN于2015年8月全面投入运营。研究表明,2022年,公职人员认为新能源网络的质量仍存在重要差距。社会含义本文对电子采购决策者具有重要的现实意义。这表明,仅仅强制实施电子采购制度是不够的。政府需要保证,它将与其他首选工具竞争。否则,默认数字原则的应用可能会导致服务的制度化,而这些服务对用户来说并不友好。这对电子政务/电子采购管理和变革管理具有重要意义。独创性/价值对于政府雇员对电子政务和电子采购质量的看法知之甚少。尽管电子采购是一个很早就实施数字默认原则的领域,但电子采购的质量在研究中仍然受到有限的关注。
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引用次数: 0
Impact of the time limits for the receipt of tenders on the number of bidders: evidence from public procurement in Greece 收到投标书的时限对投标人人数的影响:希腊公共采购的证据
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-11-01 DOI: 10.1108/jopp-05-2022-0025
Andreas Christos Pliatsidis
PurposeThe purpose of this paper is to examine how the period for which a public procurement notice remains open for bidding (Δt) affects the number of bids.Design/methodology/approachThe authors investigated data for 2.404 open procurement tenders in Greece for the years 2018–2021. Using Δt as the grouping factor, the authors defined two samples based on the European Union time limits for the receipt of tenders. Group 1 (Δt ≤ 35) contains all tenders for which the contracting authorities (CAs) have chosen to limit themselves to the minimum number of days allowed by law. Group 2 (Δt>35) includes the remaining tenders where CAs have chosen to keep their notices open for periods beyond the existing minimum time limits, as they are encouraged to do by law.FindingsA Mann–Whitney U test, in combination with graphical analysis, revealed that CAs from Group 2 tend to enjoy more bids per tender, that is, more intense competition.Social implicationsThe paper allows decision-makers and legislators to understand the relationship between the time CAs choose to keep their notices open for bidding and the number of bidders in each tender, that is, competition, which according to other authors, affects the outcomes of public procurement procedures.Originality/valueThe paper fills the research gap regarding the relationship between time for preparation and the number of bids in each tender.
本文的目的是研究公共采购通知开放招标的期限(Δt)如何影响投标数量。设计/方法/方法作者调查了2018-2021年希腊2.404个公开采购招标的数据。作者使用Δt作为分组因子,根据欧洲联盟收到投标书的时间限制定义了两个样本。第1组(Δt≤35)包含所有订约当局(ca)选择将自己限制在法律允许的最低天数内的投标。第2组(Δt>35)包括其余核证机关选择在超过现行最低时限的时间内继续开放通知的投标,因为法律鼓励核证机关这样做。Mann-Whitney U测试结合图形分析显示,来自第二组的ca往往在每次投标中获得更多的投标,即更激烈的竞争。社会意义本文使决策者和立法者能够理解ca选择将其公告公开招标的时间与每次招标中的投标人数量之间的关系,也就是说,根据其他作者的观点,竞争会影响公共采购程序的结果。原创性/价值本文填补了关于准备时间与每次投标中投标数之间关系的研究空白。
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引用次数: 0
Drivers and deterrents of sustainable procurement practices – an exploratory study in context of Pakistani HEIs 可持续采购做法的驱动因素和威慑因素——基于巴基斯坦高等教育机构的探索性研究
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-10-25 DOI: 10.1108/jopp-02-2022-0006
A. Shaikh, Khalil Ahmed Channa
PurposeThe purpose of this paper is to identify drivers and deterrents to sustainable procurement (SP) via field-level inquiry in the context of public sector higher education institutes in an emerging economy like Pakistan.Design/methodology/approachUnstructured interviews guided by the interview guide were conducted. The participants were selected via purposive sampling. A three-step process was carried out for data analysis. The first-order codes were generated from the views expressed by the informants. The descriptive codes (second-order categories) were developed, providing insights into the main factors. These codes helped to generate the third-order themes related to drivers and deterrents of SP.FindingsThe results reveal that interdepartmental cooperation is the most discussed driver, followed by government regulations. The most noted deterrents include a lack of interdepartmental cooperation, a lack of environmental laws and resistance to change. The participants have highlighted interdepartmental coordination as both a driver if available and a deterrent if not available.Social implicationsThe identified drivers and deterrents shall help the managers and policymakers as a guide while transitioning from traditional procurement to SP.Originality/valueWith the increased focus of the higher education commission Pakistan on implementing green practices in higher educational institutes, this study proposes the understanding of a systematic and holistic view of SP by proposing a theoretical framework.
本文的目的是通过在巴基斯坦等新兴经济体的公共部门高等教育机构的实地调查,确定可持续采购(SP)的驱动因素和阻碍因素。设计/方法/方法在访谈指南的指导下进行非结构化访谈。参与者是通过有目的的抽样选择的。数据分析分三步进行。一阶代码是根据举报人表达的观点生成的。描述性代码(二阶类别)被开发出来,提供了对主要因素的见解。这些代码有助于生成与sp驱动因素和威慑因素相关的第三阶主题。研究结果表明,部门间合作是讨论最多的驱动因素,其次是政府法规。最明显的阻碍因素包括缺乏部门间合作、缺乏环境法和对变革的抵制。与会者强调,部门间协调在可行的情况下可以起到推动作用,在不可行的情况下可以起到威慑作用。社会意义在从传统采购向绿色采购过渡的过程中,上述驱动因素和阻碍因素将为管理者和政策制定者提供指导。原创性/价值随着巴基斯坦高等教育委员会越来越重视在高等教育机构中实施绿色实践,本研究通过提出理论框架,提出了对绿色采购系统和整体观点的理解。
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引用次数: 2
A dark side of land revenue management and counterproductive work behavior: does organizational injustice add fuel to fire? 土地收入管理的黑暗面和适得其反的工作行为:组织不公会火上浇油吗?
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-10-14 DOI: 10.1108/jopp-10-2021-0062
Shahbaz Sharif, R. Lodhi, Vipin Jain, Paritosh Sharma
PurposeThis study empirically and theoretically aims to explore the consequences of top management’s dark personality traits (DPT) on organizational injustice, e.g. organizational procedural justice (OPJ), organizational interactional justice (OIJ) and organizational distributive justice (ODJ) and counterproductive work behavior (CWB).Design/methodology/approachA study was conducted to examine the influence of DPT on CWB among the contractual employees of the land revenue department, Pakistan. The quantitative method was employed using a convenient sampling approach. A designed survey questionnaire was distributed among 1,240 land revenue officials in 13 districts of Pakistan.FindingsThe results supported that dark DPT directly, significantly and positively affects CWB. In addition, DPT, except for psychopathy (PSY), significantly and negatively affects OPJ, OIJ and ODJ. Meanwhile, OIJ and OPJ strengthen the negative relationship between CWB and Machiavellianism and narcissism (NAR); however, PSY failed directly to affect OPJ, OIP and ODJ indirectly failed to capture CWB.Practical implicationsTop management/government should pay attention to fair dealings among the contractual employees. Consequently, they would prefer to do well in the workplace. Particularly, top management should avoid practicing DPT, which has ultimate results in CWB.Social implicationsPublic managers should avoid DPT because they are not compatible with public needs. Managers with DPT negatively affect their employees' productivity behaviors. Therefore, managers should focus on positive personality traits to enhance employees' productivity via organizational justice.Originality/valueThis study is unique in the land revenue department of Pakistan, where unfair dealings are being practiced among contractual employees. Surprisingly, CWB is the ultimate consequence of both DPT and top management's dishonest dealings (e.g. organizational injustices).
目的本研究旨在从实证和理论上探讨高层管理者的黑暗人格特质(DPT)对组织不公正的影响,如组织程序公正(OPJ)、组织互动公正(OIJ)和组织分配公正(ODJ)以及适得其反的工作行为(CWB)。设计/方法/方法在巴基斯坦土地收入部门的合同雇员中进行了一项研究,以检验DPT对CWB的影响。定量方法采用了一种方便的抽样方法。向巴基斯坦13个地区的1240名土地收入官员分发了一份设计好的调查问卷。结果支持暗DPT对CWB有直接、显著和积极的影响。此外,除精神变态反应(PSY)外,DPT对OPJ、OIJ和ODJ都有显著的负面影响。同时,OIJ和OPJ强化了CWB与马基雅维利主义和自恋(NAR)之间的负面关系;然而,PSY未能直接影响OPJ,OIP和ODJ未能间接捕获CWB。实际含义最高管理层/政府应注意合同雇员之间的公平交易。因此,他们更愿意在工作中表现出色。特别是,最高管理层应该避免实践DPT,因为它在CWB中具有最终结果。社会影响公共管理者应该避免DPT,因为它们与公共需求不兼容。患有DPT的管理者会对员工的生产力行为产生负面影响。因此,管理者应该关注积极的人格特征,通过组织公正来提高员工的生产力。独创性/价值这项研究在巴基斯坦土地收入部门是独一无二的,那里的合同雇员之间存在不公平交易。令人惊讶的是,CWB是DPT和最高管理层不诚实交易(例如组织不公正)的最终结果。
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引用次数: 1
Developing together: the Finnish way of promoting sustainable public procurement 共同发展:芬兰促进可持续公共采购的方式
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-09-26 DOI: 10.1108/jopp-11-2021-0072
Annukka Berg, K. Alhola, Juha Peltomaa, Satu Tietari
PurposePublic procurement is a major driving force that can be used to advance societal goals such as sustainability. The lack of strategic management and top-level commitment have been found to be major hindrances to the promotion of sustainable public procurement (SPP). This study aims to examine the functioning of a successful Finnish SPP development programme, the KEINO Academy (2019–2020), that tackled these challenges in a holistic way.Design/methodology/approachThe article is mainly based on qualitative analysis of interviews with 24 municipal representatives.FindingsThe KEINO Academy advanced SPP management through the following functions: legitimising SPP development work, structuring SPP development work, offering expert support and facilitating peer support. The functions were mainly able to meet the key challenges experienced by the participating municipalities. However, some challenges cannot be directly solved by an intermediary such as the KEINO Academy. These challenges include, for example, a lack of resources.Social implicationsOn the basis of the study, SPP development programmes should: build a holistic working model; respect the versatility of the participating organisations; involve all the key people in the organisations, including the directors; and sustain change.Originality/valueThe main theoretical contribution is the combination of two streams of literature, those of SPP management and intermediary functions. Further, the article makes an empirical contribution by studying the KEINO Academy as a pioneering SPP development case.
公共采购是推动可持续发展等社会目标的主要动力。人们发现,缺乏战略管理和高层承诺是促进可持续公共采购的主要障碍。本研究旨在研究芬兰成功的SPP发展计划KEINO学院(2019-2020)的运作情况,该计划以整体方式解决了这些挑战。设计/方法/方法本文主要基于对24位市政代表的访谈进行定性分析。调查结果KEINO学院通过以下职能促进了SPP管理:使SPP发展工作合法化,组织SPP发展工作,提供专家支持和促进同伴支持。这些职能主要能够应付各参与城市所面临的关键挑战。然而,有些挑战并不是像凯诺学院这样的中介机构可以直接解决的。这些挑战包括,例如,缺乏资源。社会影响在这项研究的基础上,特殊福利项目发展计划应:建立一个整体的工作模式;尊重参与机构的多样性;让组织中的所有关键人员参与进来,包括董事;并维持变化。主要的理论贡献是两股文献的结合,即SPP管理和中介功能。此外,本文还将KEINO学院作为SPP发展的先驱案例进行了实证研究。
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引用次数: 0
Public procurement during the pandemic: experience of India and China 大流行期间的公共采购:印度和中国的经验
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-05-03 DOI: 10.1108/jopp-07-2021-0046
Y. Goyal
PurposeThe paper examines the public procurement experiences of India and China during the Covid-19 pandemic and locates them in a framework it proposes. The paper aims to enrich the knowledge of how public procurement could be strategically used in emergencies.Design/methodology/approachFor the two countries, the paper sieved through government orders and notifications promulgated during and for the pandemic, examined the prevailing laws and statutes that were invoked and comprehensively scanned online news portals to gather evidence. In addition, the author also engaged with select, relevant people in the sector who offered useful information about ground-level scenario.FindingsIt is found that as compared to China, in India (a) despite the presence of significant flexibilities, (b) there was a little divergence from standard procurement practices, perhaps explained by (c) weaker governance capacity and legitimacy, (c) more allocative (rather than structural) goals of procurement and (d) higher levels of centralization.Research limitations/implicationsThe findings of this paper are based entirely on secondary evidence limited to health care as a category of spend. This paper looks at two large countries and not their internal variations in procurement quality. The framework can also be enriched further by drawing additional categories to make the theoretical framework more promising.Practical implicationsThe underlying design and motivation of public procurement policies in India need significant changes to make procurement policies responsive to disasters. Also, one can learn decentralization during emergency from the otherwise centralized politics in China.Originality/valueTo the best of the author’s knowledge, this paper is the first attempt to compare pandemic procurement-related policies of the two large countries across the Himalayan border. It also attempts to develop a scale/framework on which emergency procurement in countries can be assessed.
本文研究了印度和中国在2019冠状病毒病大流行期间的公共采购经验,并将其置于其提出的框架中。该文件旨在丰富如何在紧急情况下战略性地使用公共采购的知识。对于这两个国家,本文筛选了大流行期间和大流行期间颁布的政府命令和通知,审查了援引的现行法律和法规,并全面浏览了在线新闻门户网站以收集证据。此外,作者还与该部门的一些相关人士进行了接触,他们提供了有关地面情景的有用信息。研究发现,与中国相比,在印度(a)尽管存在显著的灵活性,(b)与标准采购实践略有差异,这可能是由(c)较弱的治理能力和合法性,(c)更多的分配(而不是结构性)采购目标和(d)更高的集中化水平所解释的。研究局限性/意义本文的研究结果完全基于次要证据,仅限于医疗保健作为一种支出类别。本文着眼于两个大国,而不是它们在采购质量方面的内部差异。该框架还可以通过绘制额外的类别来进一步丰富,使理论框架更有前景。实际意义印度公共采购政策的基本设计和动机需要做出重大改变,以使采购政策对灾害作出反应。此外,在紧急情况下,人们可以从中国的中央集权政治中学习权力下放。原创性/价值据作者所知,这篇论文是第一次尝试比较喜马拉雅边境上两个大国的流行病采购相关政策。它还试图制定一个比额表/框架,以评估各国的紧急采购情况。
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引用次数: 1
Exploring the quantification and measurement of public procurement performance expectations gap in community roadworks in Uganda: evidence from comprehensive survey 探索乌干达社区道路工程中公共采购绩效预期差距的量化和测量:来自综合调查的证据
IF 2.5 Q3 PUBLIC ADMINISTRATION Pub Date : 2022-04-01 DOI: 10.1108/jopp-06-2020-0051
Charles Kalinzi, Joseph Mpeera Ntayi, L. Kabagambe, M. Muhwezi, J. Munene
PurposeThis paper aims to quantify, for the first time, the performance expectations gap in community roadworks projects by proposing a performance expectations gap index (PEGI) that can answer a vital question of how wide/how narrow the gap is from a stakeholder perspective. Previous scholars have offered qualitative descriptions of the expectations gap from an auditing point of view using a constructivist approach. This study uses a positivistic approach in addressing the procurement performance expectations gap.Design/methodology/approachThe index is computed by combining data from actual and perceived performance of public roadworks from two categories of respondents: “Technical personnel” and “Road users” in selected District Local Governments (DLGS) of Uganda using paired mean differences. The authors created grand means from these two groups for us to make a meaningful comparison. Data were collected from community access roads projects opened, maintained and completed and the satisfaction levels from 69 DLGS. The community leaders and political representatives formed a group of road-users, whereas DLG Engineering staff represented the technical staff. Data was collected on the extent to which the DLG had achieved performance efficiency, performance effectiveness and performance reasonableness. The measurements items was anchored along the continuum of: (5) Outstanding = Performance is consistently superior to (1) Unsatisfactory = Performance is consistently unacceptable.FindingsStudy findings show the level of performance of roadworks attained by technical staff is only 65%, with 15.9% gap is attributed to performance efficiency, the 29.1% gap is attributed to performance effectiveness issues and 20% gap is the perceived performance unreasonableness gap in the stakeholder’s perspective, creating an overall performance gap of 35%, in the perspective of road users. From the computations carried out, the authors determined the size of the expectation gaps by the technical DLG stakeholders and road-users of 0.3493. The gap index (0.3493) falls within the range between 0.2 and 0.39, which is a small performance expectations gap, calling for top management’s attention to identify and work on the parameters causing operational inefficiency within implementing units of DLGs. Study findings show the level of performance of roadworks attained by technical staff is 65%, creating a performance gap of 35%, in the perspective of road users.Research limitations/implicationsThe implications of these results can ignite a meaningful debate on whether financing of road projects should be based on how narrow the performance gap should be and having sustained evidence that the gap is progressively being narrowed for improved sustainability of roadworks financing by donor agencies. Whereas this quantification of the performance gap is a new positivistic direction towards minimizing the performance expectation gap, it can easily be adopted by road
本文旨在首次通过提出绩效期望差距指数(PEGI)来量化社区道路工程项目的绩效期望差距,该指数可以从利益相关者的角度回答差距有多宽/有多窄的重要问题。以前的学者使用建构主义的方法从审计的角度对期望差距进行了定性描述。本研究采用实证方法解决采购绩效预期差距问题。设计/方法/方法该指数是通过结合两类受访者的公共道路工程实际表现和感知表现的数据来计算的:乌干达选定地区地方政府(DLGS)的“技术人员”和“道路使用者”使用配对平均差异。作者从这两组中创造了大的均值,以便我们进行有意义的比较。数据收集自69个社区道路项目的开放、维护和完成情况,以及满意度。社区领导和政治代表组成了道路使用者群体,而DLG工程人员则代表了技术人员。收集了DLG在多大程度上实现了性能效率、性能有效性和性能合理性的数据。测量项目被固定在连续体上:(5)优秀=性能始终优于(1)不满意=性能始终不可接受。研究结果表明,技术人员所达到的道路工程绩效水平仅为65%,其中15.9%的差距归因于绩效效率问题,29.1%的差距归因于绩效有效性问题,20%的差距是利益相关者认为的绩效不合理差距,从道路使用者的角度来看,总体绩效差距为35%。从所进行的计算中,作者确定了技术DLG利益相关者和道路使用者的期望差距大小为0.3493。差距指数(0.3493)介于0.2 - 0.39之间,这是一个较小的绩效预期差距,需要高层管理人员注意识别和解决导致dgs实施单位运营效率低下的参数。研究结果显示,技术人员在道路工程方面的表现水平为65%,而在道路使用者看来,两者的表现差距为35%。研究限制/影响这些结果的影响可以引发一场有意义的辩论,即道路项目的融资是否应该基于绩效差距应该缩小到什么程度,以及是否有持续的证据表明差距正在逐步缩小,以提高捐助机构道路工程融资的可持续性。虽然将工作表现差距量化是减少工作表现预期差距的一个新的积极方向,但在工程完成时,道路工程实施单位在评估道路使用者的工作表现需求时,很容易采用这种方法。一旦这些需求没有达到,就会在需要时定期修补这些小漏洞。实践意义引入绩效期望差距指数并进行实证验证,进一步从实证的角度理解绩效期望差距。本文提供了一个解决问题的工具来分析利益相关者参与与实际方面的绩效期望变化的联系。社会影响本文开始了一项改变认知运动,塑造道路使用者对社区道路工程采购结果的批判性观点。从利益相关者的角度来看,通过引入和创造一种量化评估的思维方式来理解可能由多种因素引起的期望差距,负责创建、维护和扩大PEGs的人员最终将觉醒并改善导致道路工程采购绩效差距扩大的个人行为。原创性/价值与以往学者使用建构主义方法不同,本文首次使用实证主义方法使用PEGI来量化采购绩效预期差距。该指数的使用为从定量角度管理利益相关者满意的采购绩效期望提供了新的见解。
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