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Knowledge donation, hoarding, and hiding behaviors of high performers: Mediation role of deviant silence 高绩效者的知识捐赠、囤积与隐藏行为:异常沉默的中介作用
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-05-01 Epub Date: 2025-03-28 DOI: 10.1016/j.iedeen.2025.100276
Muhammad Waseem Bari , Qurratulain Khan , Francesca Di Virgilio
High performance punishment occurs when organizations distribute more work responsibilities to their best performers without offering supplementary compensation or recognition. The lack of appreciation through additional rewards creates burnout and employee resentment in such situations. Drawing on social exchange theory, this study examines the impact of high-performance punishment on high performers’ knowledge behaviors: knowledge donation, hoarding, and hiding. Besides, how deviant silence mediates these relationships. The sample data are collected from 534 employees of IT organizations across countries, and data are analyzed using the PLS-SEM technique with the Smartpls 4 software. The results show that high-performance punishment positively impacts knowledge hoarding and hiding behaviors but does not significantly impact knowledge donation. Deviant silence partly mediates the relationship between high-performance punishment and knowledge behaviors. It is deduced that although high-performance punishment promotes negative knowledge behaviors, but it does not affect willingness to donate knowledge until an employee indulges in deviant silence. The paper concludes with practical implications for organizations and submissions for future studies on managing high-performing employees.
当组织将更多的工作职责分配给表现最好的员工,而不提供额外的补偿或认可时,就会出现高绩效惩罚。在这种情况下,通过额外的奖励缺乏感激会造成倦怠和员工怨恨。本文运用社会交换理论,探讨了绩效惩罚对高绩效员工知识捐赠、知识囤积和知识隐藏行为的影响。此外,异常的沉默如何调解这些关系。样本数据是从各国IT组织的534名员工中收集的,数据使用PLS-SEM技术和Smartpls 4软件进行分析。结果表明,绩效惩罚对知识囤积和隐藏行为有正向影响,对知识捐赠行为无显著影响。异常沉默在绩效惩罚与知识行为的关系中起部分中介作用。结果表明,绩效惩罚虽然促进了员工的负性知识行为,但对员工的知识捐赠意愿并无影响,直至员工陷入越轨沉默。本文总结了对组织的实际意义,并为未来管理高绩效员工的研究提供了建议。
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引用次数: 0
The association between technology group, working from home behaviour and preferred communication tools in disruptive times: A micro and small enterprise perspective 颠覆时代科技集团、在家工作行为与首选通信工具之间的关系:一个微型和小型企业的视角
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-05-01 Epub Date: 2025-04-25 DOI: 10.1016/j.iedeen.2025.100280
Alain Neher , Lucia Wuersch , Alfred Wong , Marc K. Peter
This study explores how the adoption of digital technologies has influenced working from home (WFH) practices and the use of communication tools during disruptive times. Focusing on micro and small enterprises (MSEs), this pooled cross section research includes three survey investigations. The first two were conducted during the COVID-19 pandemic in Switzerland in 2020 and 2021. The third was conducted after the pandemic in 2022. Over these three phases, >1500 MSE managing directors were surveyed using the Computer-Assisted Telephone Interviewing (CATI) technique. Inferential statistical analyses revealed that technological pioneers implemented more WFH arrangements than either early or late followers. Similarly, pioneers and early followers utilised Information and Communication Technologies (ICTs) more extensively than late followers, who, in some cases, demonstrated considerable adaptability in embracing digital transformation. Overall, WFH opportunities across all three technology groups (pioneers, early followers, and late followers) remained higher than before the pandemic. This study advances the often-overlooked MSE literature by demonstrating the association between WFH and digital transformation through ICT across the three technology groups. Methodologically, the novel ‘Digital Communication Score’ was introduced, determining the extent to which an MSE utilises various communication tools. Practical implications highlight the need for MSEs to develop digital roadmaps, which include the systematic adoption of appropriate online communication tools, in order to prepare for future disruptions. This will require implementing conduct standards and, ultimately, policies aligned with developing digital capabilities to ensure employee satisfaction and motivation, leading to greater overall success.
本研究探讨了数字技术的采用如何影响在家工作(WFH)的做法以及在混乱时期通信工具的使用。本研究以微型和小型企业(MSE)为重点,包括三项调查研究。前两项调查是在 2020 年和 2021 年 COVID-19 大流行期间在瑞士进行的。第三次调查于 2022 年大流行结束后进行。在这三个阶段中,使用计算机辅助电话访问(CATI)技术对 1500 名 MSE 总经理进行了调查。推理统计分析显示,技术先行者比早期或后期追随者实施了更多的全职工作安排。同样,先行者和早期追随者比晚期追随者更广泛地利用信息和通信技术(ICTs),在某些情况下,他们在拥抱数字化转型方面表现出相当强的适应性。总体而言,所有三个技术组(先行者、早期追随者和后期追随者)的全职工作机会仍然高于大流行之前。本研究通过展示三个技术组的 WFH 与通过信息和通信技术进行数字化转型之间的关联,推进了经常被忽视的 MSE 文献。在方法论上,引入了新颖的 "数字通信评分",以确定 MSE 利用各种通信工具的程度。实际影响强调,微型企业需要制定数字化路线图,其中包括系统地采用适当的在线通信工具,以便为未来的干扰做好准备。这就需要实施行为标准,并最终制定与发展数字能力相一致的政策,以确保员工的满意度和积极性,从而取得更大的整体成功。
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引用次数: 0
The role of AI as an unconventional salesperson in consumer buying decisions, satisfaction and happiness 人工智能作为非传统销售人员在消费者购买决策、满意度和幸福感中的作用
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-05-01 Epub Date: 2025-04-24 DOI: 10.1016/j.iedeen.2025.100278
Pedro Cuesta-Valiño , Sergey Kazakov , Patricia Durán-Álamo , Pablo Gutiérrez-Rodríguez
Grounded in consumer motivation theory, this study examined how trust in AI, along with its credibility and versatility, drives consumers to adopt AI in online retail, ultimately improving consumer satisfaction and happiness. Survey data from 1,471 consumers in Spain were analysed to scrutinise these linkages. The findings confirmed the proposed estimated model: trust, credibility, and versatility significantly motivated AI adoption, which in turn positively influenced satisfaction and consumer happiness. Сonversely, our results cannot evince the influence of two drivers, namely privacy/security and UI/UX, on consumer motivation to use AI for shopping. The outcomes of this study underscore the strategic value of trustworthy and adaptive AI in shaping consumer behaviour and improving retail experiences, suggesting practical guidance for businesses aiming to foster engagement and emotional connection with their target consumers through AI-driven platforms.
本研究以消费者动机理论为基础,研究了对人工智能的信任,以及它的可信度和多功能性,如何推动消费者在在线零售中采用人工智能,最终提高消费者的满意度和幸福感。对西班牙1471名消费者的调查数据进行了分析,以仔细研究这些联系。研究结果证实了所提出的估计模型:信任、可信度和多功能性显著地推动了人工智能的采用,这反过来又积极地影响了满意度和消费者幸福感。Сonversely,我们的结果不能证明两个驱动因素,即隐私/安全和UI/UX,对消费者使用AI购物动机的影响。这项研究的结果强调了值得信赖和自适应的人工智能在塑造消费者行为和改善零售体验方面的战略价值,为旨在通过人工智能驱动的平台促进与目标消费者的互动和情感联系的企业提供了实用指导。
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引用次数: 0
Innovative governance for the future: Will gender diversity on boards enhance business performance in the European insurance industry? 面向未来的创新治理:董事会性别多元化是否会提高欧洲保险业的业务绩效?
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-05-01 Epub Date: 2025-05-09 DOI: 10.1016/j.iedeen.2025.100283
María Encina Morales de Vega , María-Carmen García-Centeno , Ricardo Palomo-Zurdo
Recently, advocacy for gender diversity in corporate governance has intensified, following the hypothesis that heterogeneous boards can optimize management processes and improve financial performance. Existing literature primarily focuses on the banking or financial industry, with limited research on European insurers. Using a sample of 22 insurers included in EUROSTOXX 600 index over 2013–2023, a dynamic panel data model is employed to assess the impact of the presence of women on board and chair positions on Return on Equity (ROE) and Return on Assets (ROA), effectively accounting for unobserved firm characteristics and time-varying data. The results reveal that a female CEO increases performance by 0.3 %, higher female board representation improves returns by 3 %, and a smaller pay gap increases performance by 1 %. On the contrary, the existence of a quota does not have a significant influence due to issues with its design and implementation. These findings support the need to increase the number of women on insurers’ boards to enhance performance and strengthen a company's ethical standing and social responsibility. They are consistent with the literature review, underscoring the significance of gender equality policies in management for enhancing efficiency and innovation in the insurers’ future.
最近,根据异质董事会可以优化管理流程和改善财务绩效的假设,倡导公司治理中的性别多样性得到了加强。现有文献主要集中在银行或金融行业,对欧洲保险公司的研究有限。本文以2013-2023年欧洲斯托克600指数中的22家保险公司为样本,采用动态面板数据模型评估女性董事和董事长职位对股本回报率(ROE)和资产回报率(ROA)的影响,有效地考虑了未观察到的公司特征和时变数据。结果显示,女性首席执行官的绩效提高了0.3%,女性董事会成员的增加使回报提高了3%,而较小的薪酬差距使绩效提高了1%。相反,由于配额的设计和执行存在问题,配额的存在不会产生重大影响。这些发现表明,有必要增加保险公司董事会中女性的数量,以提高业绩,加强公司的道德地位和社会责任。他们与文献综述一致,强调性别平等政策在管理中的重要性,以提高保险公司未来的效率和创新。
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引用次数: 0
Compliance with base erosion and profit shifting action 13: Insights from tax consultants and tax officials 遵守税基侵蚀和利润转移行动13:来自税务顾问和税务官员的见解
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-01-01 Epub Date: 2024-12-05 DOI: 10.1016/j.iedeen.2024.100267
Annelies Roggeman, Leila Aro-Sati, Isabelle Verleyen
To combat firms exploiting transfer pricing as a tool for tax avoidance, the Organisation for Economic Co-operation and Development (OECD) introduced the Base Erosion and Profit Shifting Action 13 (BEPS 13), enhancing tax transparency and the exchange of information with tax authorities. Interviewing senior-level transfer pricing advisors and tax officials, we investigate how and why multinational enterprises (MNEs) respond to this new regulation. By conducting this research, we contribute to the scarce literature assessing the impact of tax disclosure to tax authorities and, specifically, the implications of BEPS 13. The study finds that MNEs attach more importance to tax compliance and are more averse towards tax avoidance, which is mainly driven by higher audit pressure. Additionally, MNEs experience additional costs to comply with the different implementations in countries, centralise tax data with IT systems within the organisation, and set up multilateral Advance Pricing Arrangements (APAs) and Mutual Agreement Procedures (MAPs). To avoid (other forms of) tax avoidance being considered by companies, policymakers should address these concerns of increased compliance costs.
为了打击利用转移定价作为避税工具的公司,经济合作与发展组织(OECD)推出了《税基侵蚀和利润转移行动13》(BEPS 13),提高了税收透明度和与税务机关的信息交换。我们采访了高级转移定价顾问和税务官员,调查了跨国企业(MNEs)如何以及为什么对这一新规定做出反应。通过开展这项研究,我们为评估税收披露对税务机关的影响,特别是BEPS 13的影响的稀缺文献做出了贡献。研究发现,跨国公司对税务合规的重视程度更高,对避税行为的厌恶程度也更高,这主要是由更高的审计压力驱动的。此外,跨国公司在遵守各国不同的实施方式、通过组织内部的IT系统集中税收数据以及建立多边预先定价安排(APAs)和相互协议程序(map)方面还需要额外的成本。为了避免企业考虑(其他形式的)避税,政策制定者应该解决这些对合规成本增加的担忧。
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引用次数: 0
ClosingGap: Driving social change in gender equality 缩小差距:推动性别平等的社会变革
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-01-01 Epub Date: 2024-12-05 DOI: 10.1016/j.iedeen.2024.100263
Antonio Baraybar-Fernández , Sandro Arrufat-Martín , Eduardo Arrufat-Reboso
This study examines the ClosinGap association as a business platform that promotes social change, particularly in advancing Spanish companies’ commitment to gender equality within an institutional theory framework. Through a content analysis of 15 reports and interviews with ClosinGap's management, the research explores its foundational purpose, aligned with shared and blended value principles, and assesses its brand management strategy centered on "storydoing." The findings reveal ClosinGap's strategic coherence, strong brand identity, and effective communication in media and social networks. Academically, this article highlights how the platform creates value for both businesses and society, offering valuable insights for those designing and evaluating corporate gender equality policies.
本研究考察了ClosinGap协会作为一个促进社会变革的商业平台,特别是在制度理论框架内推进西班牙公司对性别平等的承诺。通过对15份报告的内容分析和对ClosinGap管理层的采访,该研究探讨了其基本目的,与共享和混合价值原则保持一致,并评估了其以“故事制作”为中心的品牌管理策略。调查结果揭示了ClosinGap的战略一致性、强大的品牌识别以及在媒体和社交网络上的有效沟通。在学术上,本文强调了该平台如何为企业和社会创造价值,为那些设计和评估企业性别平等政策的人提供了有价值的见解。
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引用次数: 0
Exploring booking intentions through price elasticity of demand in tourism accommodations using large-scale data analytics 利用大规模数据分析,通过旅游住宿需求的价格弹性来探索预订意向
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-01-01 Epub Date: 2025-02-28 DOI: 10.1016/j.iedeen.2025.100271
Elizabeth del Carmen Pérez-Ricardo, Josefa García-Mestanza
The study aims to explore tourists' booking intentions by analyzing the price elasticity of demand in tourist accommodations. This analysis should reveal how changes in price affect booking behavior across different customer segments, using online booking records. A dataset was compiled from 106 hotels in Malaga, Spain, comprising 27,910 online bookings sourced exclusively from hotel websites. To understand the price elasticity of demand, a simple log-log regression was applied, segmenting the data based on key revenue-related variables. Subsequently, a cluster segmentation was performed using the Elbow method and K-means algorithm to identify distinct market segments. The findings highlighted that Family Travelers and Short Stay Travelers segments exhibited elastic demand, indicating higher sensitivity to price fluctuations. In contrast, Early Bookers and Mid-Season Long Stayers demonstrated inelastic demand, with lower responsiveness to changes in tourist accommodation prices. The number of variables analyzed in this study, along with the cluster analysis, represent a novelty and contribute to the existing literature on market segmentation and price elasticity of demand. This integration enriches both fields of research, offering mutual benefits and deeper insights that enhance the understanding of booking intention and pricing strategies.
本研究旨在通过分析旅游住宿需求的价格弹性,探讨游客的预订意向。通过使用在线预订记录,该分析将揭示价格变化如何影响不同客户群体的预订行为。该数据集来自西班牙马拉加的106家酒店,包括27910份来自酒店网站的在线预订。为了理解需求的价格弹性,应用了简单的对数-对数回归,根据关键的收入相关变量分割数据。随后,使用肘部方法和K-means算法进行聚类分割,以识别不同的细分市场。调查结果强调,家庭旅行者和短期停留旅行者的需求表现出弹性,表明对价格波动的敏感度更高。相比之下,提前预订者和季中长期停留者表现出非弹性需求,对旅游住宿价格变化的反应较低。本研究中分析的变量数量以及聚类分析代表了一种新颖性,并有助于现有文献对市场细分和需求的价格弹性的研究。这种整合丰富了这两个研究领域,提供了互利和更深入的见解,增强了对预订意图和定价策略的理解。
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引用次数: 0
Examine the factors influencing the behavioral intention to use social commerce adoption and the role of AI in SC adoption 考察影响使用社交商务的行为意向的因素以及人工智能在供应链采用中的作用
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-01-01 Epub Date: 2025-01-22 DOI: 10.1016/j.iedeen.2024.100268
Shahzad Sadiq, Jia Kaiwei, Ihsan Aman, Muhammad Mansab
This study examines both technological and human perspectives on social commerce platform adoption. It analyzes user interactions, social networks, and peer recommendations to investigate the influence of social factors on adoption decisions. Furthermore, it examines how artificial intelligence is used to adapt social commerce. This study uses UTAUT2 and Social Cognitive theory to develop a consumer adoption model. Data were collected primarily through survey questionnaires. Structural equation modeling and confirmatory factor analysis were used to examine data from 460 respondents from different countries. According to the findings, consumers adopt social commerce platforms if they believe they are convenient and easy to use, supporting the theories of the Unified Theory of Acceptance and Use of Technology 2 and Social Cognitive theory. Behavioural intentions are influenced by social influence, habit, hedonic motivation, and AI-related experience, and trust moderates the effects.
AI tools, such as chatbots and recommendation engines, can target certain consumer categories better by leveraging insights on behavioural factors influencing SC adoption. Several AI-enabled tools, such as chatbots, AI user experiences, personalized suggestions, and intelligent algorithms, are changing how players engage with SC platforms. This study will offer a novel perspective on how AI affects users' behaviour by examining the relationship between AI technology and SC adoption.
本研究从技术和人的角度考察了社交商务平台的采用。它分析了用户交互、社交网络和同行推荐,以调查社会因素对采用决策的影响。此外,它还研究了如何使用人工智能来适应社交商务。本研究运用UTAUT2和社会认知理论建立消费者采纳模型。数据主要通过调查问卷收集。采用结构方程模型和验证性因子分析对来自不同国家的460名受访者的数据进行了检验。根据研究结果,如果消费者认为社交电商平台方便易用,他们就会采用社交电商平台,这支持了技术接受和使用统一理论2和社会认知理论。行为意图受社会影响、习惯、享乐动机和人工智能相关经验的影响,信任调节了这种影响。人工智能工具,如聊天机器人和推荐引擎,可以利用对影响SC采用的行为因素的见解,更好地瞄准某些消费者类别。一些支持AI的工具,如聊天机器人、AI用户体验、个性化建议和智能算法,正在改变玩家与SC平台的互动方式。本研究将通过研究人工智能技术与SC采用之间的关系,为人工智能如何影响用户行为提供一个新的视角。
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引用次数: 0
Exploring the decision-making for entrepreneurship in social commerce: The influence of startups and social media 社交商务创业决策探析:创业公司与社交媒体的影响
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-01-01 Epub Date: 2025-02-14 DOI: 10.1016/j.iedeen.2025.100270
Anne Yenching Liu , Sungmin Lin
This study investigates the motivations that drive individuals to initiate startup businesses using social media, in response to the need to understand the perspectives of social commerce enterprises. Employing the elaboration likelihood model, this study explores the influence of entrepreneurial information and social media on individuals’ decisions to venture into social media entrepreneurship. The findings reveal that entrepreneurial attitudes are significantly influenced by startups’ perceived feasibility and desirability in addition to the perceived usefulness and ease of use of social media, while positive perceptions of social media have a more significant influence on attitudes toward entrepreneurship. The results also demonstrate that entrepreneurial intentions are influenced by attitudes and perceived control, but not subjective norms. The findings contribute to establishing a more comprehensive theoretical framework in entrepreneurship by addressing the decision-making complexity involved in motivating entrepreneurs to start social commerce businesses.
本研究调查了驱动个人使用社交媒体创业的动机,以回应理解社交商务企业视角的需要。本研究采用精化似然模型,探讨创业信息和社交媒体对个人创业社交媒体决策的影响。研究发现,创业态度受到创业公司感知到的可行性和可取性以及感知到的社交媒体有用性和易用性的显著影响,而对社交媒体的积极感知对创业态度的影响更为显著。结果还表明,创业意向受态度和感知控制的影响,而不受主观规范的影响。这些发现有助于通过解决激励企业家创办社交商务企业所涉及的决策复杂性,建立一个更全面的创业理论框架。
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引用次数: 0
Consumer ethnocentrism and purchase intentions in native Latin American consumers 拉丁美洲本土消费者的消费者民族中心主义与购买意向
IF 7.1 3区 管理学 Q1 BUSINESS Pub Date : 2025-01-01 Epub Date: 2025-03-12 DOI: 10.1016/j.iedeen.2025.100273
Iliana E. Aguilar-Rodríguez , Leopoldo G. Arias-Bolzmann , Carlos H. Artieda-Cajilema , Carlos Artieda-Acosta , Ana-Belén Tulcanaza-Prieto
This study examines the role of consumer ethnocentrism (CET), distinguishing between Hard Ethnocentrism (HET) and Soft Ethnocentrism (SET) and how they influence Purchase Intentions (PIN), and investigates gender as a moderating variable. 372 Latin American native consumer electronic survey data were collected, and an analysis of a structural equation model (SEM) and Multigroup Analysis was conducted to verify the research hypotheses. The results indicate that HET among consumers does not significantly affect PIN. Conversely, SET positively impacts the PIN.
Furthermore, there are varying levels of ethnocentrism related to gender. This study is the first to examine consumers who stay in their native countries rather than emigrate. It suggests to decision-makers how these findings can enhance international marketing strategies when dealing with global brands.
本研究考察了消费者民族中心主义(CET)的作用,区分了硬民族中心主义(HET)和软民族中心主义(SET),以及它们如何影响购买意愿(PIN),并研究了性别作为调节变量。本研究收集了372份拉丁美洲本土消费者电子调查数据,采用结构方程模型(SEM)和多组分析对研究假设进行了验证。结果表明,消费者的HET对PIN没有显著影响。相反,SET正向影响PIN。此外,还有不同程度的与性别有关的种族中心主义。这项研究首次对留在本国而非移民的消费者进行了调查。它向决策者建议,这些发现如何在与全球品牌打交道时加强国际营销策略。
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引用次数: 0
期刊
European Research on Management and Business Economics
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