European Research on Management and Business Economics最新文献_第2页

Emerging sustainability themes in the hospitality sector: A bibliometric analysis

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2025-01-01 DOI: 10.1016/j.iedeen.2025.100272

Sofía Blanco-Moreno , Mine Aydemir-Dev , Carmen R. Santos , Nuran Bayram-Arlı

This paper presents a bibliometric analysis of 837 publications on sustainability in the hospitality sector, specifically in hotels and restaurants, covering the period from 2010 to 2023. The study assesses the principal research themes and applied methodologies. The study examined three periods: pre-COVID-19, COVID-19, and post-COVID-19. The authors conducted a bibliometric study of journals included in the Web of Science related to the field over the past 14 years. The analysis was carried out through comprehensive indexing of articles and the application of the bibliometric research tool SciMAT. Specifically, a productivity map and a science map are presented, inferring potential lines of research. The results reveal key trends in sustainability research, highlighting predominant themes such as ‘behaviour’, ‘consumers’, ‘business big data’, ‘marketing’, ‘perceived value’, ‘CSR’, ‘local food’, ‘over-tourism’ and ‘SDG’, while a deeper understanding of ‘sustainable communication’, ‘environmental marketing strategy’, ‘green spaces’ and ‘consumer preferences’ were lacking. Addressing these issues could motivate the development of a more positive attitude toward sustainable travel. In terms of methodologies, there was a noticeable lack of data mining, neuromarketing, and co-word analyses. This paper provides clarity on new and necessary approaches and business models to provide resilience to the sector and to involve clients in the travelling experience.

{"title":"Emerging sustainability themes in the hospitality sector: A bibliometric analysis","authors":"Sofía Blanco-Moreno , Mine Aydemir-Dev , Carmen R. Santos , Nuran Bayram-Arlı","doi":"10.1016/j.iedeen.2025.100272","DOIUrl":"10.1016/j.iedeen.2025.100272","url":null,"abstract":"<div><div>This paper presents a bibliometric analysis of 837 publications on sustainability in the hospitality sector, specifically in hotels and restaurants, covering the period from 2010 to 2023. The study assesses the principal research themes and applied methodologies. The study examined three periods: pre-COVID-19, COVID-19, and post-COVID-19. The authors conducted a bibliometric study of journals included in the Web of Science related to the field over the past 14 years. The analysis was carried out through comprehensive indexing of articles and the application of the bibliometric research tool SciMAT. Specifically, a productivity map and a science map are presented, inferring potential lines of research. The results reveal key trends in sustainability research, highlighting predominant themes such as ‘behaviour’, ‘consumers’, ‘business big data’, ‘marketing’, ‘perceived value’, ‘CSR’, ‘local food’, ‘over-tourism’ and ‘SDG’, while a deeper understanding of ‘sustainable communication’, ‘environmental marketing strategy’, ‘green spaces’ and ‘consumer preferences’ were lacking. Addressing these issues could motivate the development of a more positive attitude toward sustainable travel. In terms of methodologies, there was a noticeable lack of data mining, neuromarketing, and co-word analyses. This paper provides clarity on new and necessary approaches and business models to provide resilience to the sector and to involve clients in the travelling experience.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"31 1","pages":"Article 100272"},"PeriodicalIF":7.1,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143528649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effects of ethical leadership on individual learning and unlearning: Mediation through affective commitment 道德领导对个人学习和不学习的影响：通过情感承诺进行调解

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-09-01 DOI: 10.1016/j.iedeen.2024.100258

Muhammad Aamir Shafique Khan , Jianguo Du , Ahmed Abdul Hameed , Farooq Anwar , Muhammad Waqas , Arqam Javed Kayani , Razaz Waheeb Attar , Amal Hassan Alhazmi

This study examines the effects of ethical leadership on individual unlearning, explorative learning, and exploitative learning. We test the mediating role of affective supervisory commitment in the relationship between ethical leadership and these three types of learning. Structural equation modeling and bootstrapping are used to test these interrelationships based on three-wave survey data collected from 508 employees at five dental and surgical manufacturing firms in Pakistan. The results show that ethical leadership positively affects unlearned, explorative, and exploitative learning. We also find that affective commitment significantly mediates the effects of ethical leadership on unlearning and explorative learning but not the effect of ethical leadership on exploitative learning. In addition to the theoretical implications, this study has practical implications, especially for managers who are concerned about employees’ destructive behaviors and practices and who want to enhance employees’ skills and knowledge, as well as their organizations’ knowledge base.

本研究探讨了道德领导力对个人不学习、探索性学习和利用性学习的影响。我们检验了情感性督导承诺在道德领导与这三类学习之间的中介作用。我们使用了结构方程模型和引导法来检验这些相互关系，这些数据基于从巴基斯坦五家牙科和外科制造公司的 508 名员工处收集的三波调查数据。结果表明，道德领导力对非学习性学习、探索性学习和开发性学习有积极影响。我们还发现，情感承诺在很大程度上介导了道德领导对非学习性学习和探索性学习的影响，但没有介导道德领导对探索性学习的影响。除了理论意义之外，本研究还具有现实意义，特别是对于那些关注员工的破坏性行为和做法、希望提高员工技能和知识水平以及组织知识基础的管理者而言。

{"title":"Effects of ethical leadership on individual learning and unlearning: Mediation through affective commitment","authors":"Muhammad Aamir Shafique Khan , Jianguo Du , Ahmed Abdul Hameed , Farooq Anwar , Muhammad Waqas , Arqam Javed Kayani , Razaz Waheeb Attar , Amal Hassan Alhazmi","doi":"10.1016/j.iedeen.2024.100258","DOIUrl":"10.1016/j.iedeen.2024.100258","url":null,"abstract":"<div><div>This study examines the effects of ethical leadership on individual unlearning, explorative learning, and exploitative learning. We test the mediating role of affective supervisory commitment in the relationship between ethical leadership and these three types of learning. Structural equation modeling and bootstrapping are used to test these interrelationships based on three-wave survey data collected from 508 employees at five dental and surgical manufacturing firms in Pakistan. The results show that ethical leadership positively affects unlearned, explorative, and exploitative learning. We also find that affective commitment significantly mediates the effects of ethical leadership on unlearning and explorative learning but not the effect of ethical leadership on exploitative learning. In addition to the theoretical implications, this study has practical implications, especially for managers who are concerned about employees’ destructive behaviors and practices and who want to enhance employees’ skills and knowledge, as well as their organizations’ knowledge base.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100258"},"PeriodicalIF":7.1,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142555631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Market orientation, integrated marketing communications, and small and medium-sized enterprises (SMEs) performance: A comparison between developed and developing economies 市场导向、整合营销传播与中小型企业（SMEs）绩效：发达经济体与发展中经济体的比较

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-09-01 DOI: 10.1016/j.iedeen.2024.100260

Vera Butkouskaya , Joan Llonch-Andreu , María-del-Carmen Alarcón-del-Amo

Drawing on dynamic capabilities theory, the study aims to contribute to the existing literature by investigating the mediating role of integrated marketing communication (IMC) in the relationship between market orientation (MO) and customer-related and market performance. Specifically, it focuses on understanding how IMC operates as a strategic tool for small and medium-sized enterprises (SMEs) in the international environment. The research uses data from 422 SMEs and large firms in both developed and developing economies. Hypothesis testing was conducted using structural equation modelling (SEM). The results show that IMC, as a dynamic capability, enhances the positive impact of MO on customer-related and market performance in both developed and developing economies. The firm's size moderates this mediation effect; however, the moderation varies depending on the economy type. In the developing economy, IMC mediation is stronger for SMEs than large firms, whereas in the developed economy company size doesn't impact IMC mediation. This research contributes to the marketing communications and business management theory, particularly by expanding the knowledge of the unique context of SMEs in developing economies. The practical implications of the study are particularly relevant for SMEs managers operating in diverse economic contexts, providing actionable insights that can inform decision-making and marketing strategies for SMEs.

本研究以动态能力理论为基础，旨在通过研究整合营销传播（IMC）在市场导向（MO）与客户相关绩效和市场绩效之间关系中的中介作用，为现有文献做出贡献。具体而言，研究重点是了解 IMC 如何在国际环境中作为中小型企业（SMEs）的战略工具发挥作用。研究使用了来自发达经济体和发展中经济体 422 家中小型企业和大型企业的数据。使用结构方程模型（SEM）进行了假设检验。结果表明，在发达经济体和发展中经济体中，作为一种动态能力，IMC 增强了营销方法对客户相关绩效和市场绩效的积极影响。企业规模对这种中介效应有调节作用，但调节作用因经济类型而异。在发展中经济体中，中小型企业对 IMC 的调节作用要强于大型企业，而在发达经济体中，公司规模并不影响 IMC 的调节作用。这项研究为营销传播和企业管理理论做出了贡献，尤其是拓展了人们对发展中经济体中小型企业独特环境的认识。这项研究的实际意义对于在不同经济环境下运营的中小企业管理者尤为重要，它为中小企业的决策和营销战略提供了可操作的见解。

{"title":"Market orientation, integrated marketing communications, and small and medium-sized enterprises (SMEs) performance: A comparison between developed and developing economies","authors":"Vera Butkouskaya , Joan Llonch-Andreu , María-del-Carmen Alarcón-del-Amo","doi":"10.1016/j.iedeen.2024.100260","DOIUrl":"10.1016/j.iedeen.2024.100260","url":null,"abstract":"<div><div>Drawing on dynamic capabilities theory, the study aims to contribute to the existing literature by investigating the mediating role of integrated marketing communication (IMC) in the relationship between market orientation (MO) and customer-related and market performance. Specifically, it focuses on understanding how IMC operates as a strategic tool for small and medium-sized enterprises (SMEs) in the international environment. The research uses data from 422 SMEs and large firms in both developed and developing economies. Hypothesis testing was conducted using structural equation modelling (SEM). The results show that IMC, as a dynamic capability, enhances the positive impact of MO on customer-related and market performance in both developed and developing economies. The firm's size moderates this mediation effect; however, the moderation varies depending on the economy type. In the developing economy, IMC mediation is stronger for SMEs than large firms, whereas in the developed economy company size doesn't impact IMC mediation. This research contributes to the marketing communications and business management theory, particularly by expanding the knowledge of the unique context of SMEs in developing economies. The practical implications of the study are particularly relevant for SMEs managers operating in diverse economic contexts, providing actionable insights that can inform decision-making and marketing strategies for SMEs.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100260"},"PeriodicalIF":7.1,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142654090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to enhance the entrepreneurial intentions of the young population in rural areas: An approach from personal values and the socioeconomic environment 如何增强农村地区年轻人的创业意愿？从个人价值观和社会经济环境入手

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-09-01 DOI: 10.1016/j.iedeen.2024.100261

Jesús Heredia-Carroza , Carlos Chavarría-Ortiz , Sebastián López-Estrada , Thomas Zacharewicz

This study investigates the determinants of entrepreneurial intentions among university students in the rural region of Comarca Sierra Sur, Andalusia, Spain. Using the Theory of Planned Behavior, the analysis reveals that attitudes toward entrepreneurship and perceived behavioral control are significant predictors of entrepreneurial intentions. Positive attitudes and a strong sense of control are closely associated with entrepreneurial intentions, while subjective norms show no significant effect, suggesting that social expectations may function differently in rural areas. Additionally, personal values such as openness to change and self-enhancement positively influence entrepreneurial intentions, whereas conservatism is negatively associated. This research fills a gap in the literature by extending the Theory of Planned Behavior to a rural context, where prior studies have been limited. The findings highlight the need to tailor entrepreneurship policies to the unique characteristics of rural areas and emphasize the importance of personal values and perceived control in fostering entrepreneurship. These insights are particularly relevant for policymakers aiming to stimulate economic development and entrepreneurship in rural regions.

本研究调查了西班牙安达卢西亚 Comarca Sierra Sur 农村地区大学生创业意向的决定因素。运用计划行为理论进行分析后发现，创业态度和感知行为控制是创业意向的重要预测因素。积极的态度和强烈的控制感与创业意向密切相关，而主观规范则没有显著影响，这表明社会期望在农村地区的作用可能不同。此外，开放求变和自我提升等个人价值观对创业意愿有积极影响，而保守主义则与之呈负相关。这项研究填补了文献空白，将计划行为理论延伸到农村地区，而之前的研究在农村地区的应用非常有限。研究结果凸显了根据农村地区的独特性制定创业政策的必要性，并强调了个人价值观和感知控制在促进创业方面的重要性。这些见解对于旨在刺激农村地区经济发展和创业的政策制定者尤为重要。

{"title":"How to enhance the entrepreneurial intentions of the young population in rural areas: An approach from personal values and the socioeconomic environment","authors":"Jesús Heredia-Carroza , Carlos Chavarría-Ortiz , Sebastián López-Estrada , Thomas Zacharewicz","doi":"10.1016/j.iedeen.2024.100261","DOIUrl":"10.1016/j.iedeen.2024.100261","url":null,"abstract":"<div><div>This study investigates the determinants of entrepreneurial intentions among university students in the rural region of Comarca Sierra Sur, Andalusia, Spain. Using the Theory of Planned Behavior, the analysis reveals that attitudes toward entrepreneurship and perceived behavioral control are significant predictors of entrepreneurial intentions. Positive attitudes and a strong sense of control are closely associated with entrepreneurial intentions, while subjective norms show no significant effect, suggesting that social expectations may function differently in rural areas. Additionally, personal values such as openness to change and self-enhancement positively influence entrepreneurial intentions, whereas conservatism is negatively associated. This research fills a gap in the literature by extending the Theory of Planned Behavior to a rural context, where prior studies have been limited. The findings highlight the need to tailor entrepreneurship policies to the unique characteristics of rural areas and emphasize the importance of personal values and perceived control in fostering entrepreneurship. These insights are particularly relevant for policymakers aiming to stimulate economic development and entrepreneurship in rural regions.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100261"},"PeriodicalIF":7.1,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142539256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Board gender diversity and employee productivity. The moderating role of female leaders 董事会性别多样性与员工生产力。女性领导的调节作用

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-09-01 DOI: 10.1016/j.iedeen.2024.100257

Elena Meliá-Martí , Guillermina Tormo-Carbó , Josefina Fernández-Guadaño

Drawing on the Motivational Role Modeling Theory and Critical Mass Theory, the main objectives of this paper are to analyze the impact of Board Gender Diversity (BGD) on Employee Productivity (EP) and to investigate the moderating role of a Female CEO or a Female Board Chair on this relationship in Social Economy companies. The methodology used is a fixed-effects regression with panel data for 1,914 Spanish Social economy companies in the agri-food sector from 2017 to 2021. Our findings uncover a non-linear relationship between BGD and EP displaying a descendent curvilinear pattern, though not strictly U-shaped. Moreover, we confirm the moderating influence of a Female Chair, noting that its presence shifts the relationship between BGD and EP from an inverted curvilinear pattern to a U-shaped one. In this context, the board requires a minimum presence of women, set at a critical mass of 13 %. However, the moderating impact of a Female CEO remains inconclusive. This research underscores the significance of investigating board diversity, specifically emphasizing female leadership in understanding the link between BGD and EP. Moreover, to the best of our knowledge, this study is the first to explore the impact of BGD on EP by developing an integrated model based on Motivational Role Modeling Theory and Critical Mass Theory, and calculating the critical mass when a Female Chair is present on the board.

本文以激励角色模型理论（Motivational Role Modeling Theory）和临界质量理论（Critical Mass Theory）为基础，主要目的是分析董事会性别多样性（BGD）对员工生产力（EP）的影响，并研究社会经济公司中女性首席执行官或女性董事会主席对这种关系的调节作用。我们采用的方法是固定效应回归法，使用的是 2017 年至 2021 年西班牙农业食品行业 1,914 家社会经济公司的面板数据。我们的研究结果发现，BGD 和 EP 之间存在非线性关系，呈现出下降的曲线模式，但并非严格意义上的 U 型。此外，我们还证实了女性主席的调节作用，指出女性主席的存在使 BGD 和 EP 之间的关系从倒曲线模式转变为 U 型模式。在这种情况下，董事会要求至少有 13%的女性成员。然而，女性首席执行官的调节作用仍无定论。这项研究强调了调查董事会多样性的重要性，特别强调了女性领导力对理解 BGD 和 EP 之间联系的重要性。此外，据我们所知，本研究是首次通过建立基于动机角色模型理论和临界质量理论的综合模型，并计算董事会中有女性主席时的临界质量，来探讨 BGD 对 EP 的影响。

{"title":"Board gender diversity and employee productivity. The moderating role of female leaders","authors":"Elena Meliá-Martí , Guillermina Tormo-Carbó , Josefina Fernández-Guadaño","doi":"10.1016/j.iedeen.2024.100257","DOIUrl":"10.1016/j.iedeen.2024.100257","url":null,"abstract":"<div><div>Drawing on the Motivational Role Modeling Theory and Critical Mass Theory, the main objectives of this paper are to analyze the impact of Board Gender Diversity (BGD) on Employee Productivity (EP) and to investigate the moderating role of a Female CEO or a Female Board Chair on this relationship in Social Economy companies. The methodology used is a fixed-effects regression with panel data for 1,914 Spanish Social economy companies in the agri-food sector from 2017 to 2021. Our findings uncover a non-linear relationship between BGD and EP displaying a descendent curvilinear pattern, though not strictly U-shaped. Moreover, we confirm the moderating influence of a Female Chair, noting that its presence shifts the relationship between BGD and EP from an inverted curvilinear pattern to a U-shaped one. In this context, the board requires a minimum presence of women, set at a critical mass of 13 %. However, the moderating impact of a Female CEO remains inconclusive. This research underscores the significance of investigating board diversity, specifically emphasizing female leadership in understanding the link between BGD and EP. Moreover, to the best of our knowledge, this study is the first to explore the impact of BGD on EP by developing an integrated model based on Motivational Role Modeling Theory and Critical Mass Theory, and calculating the critical mass when a Female Chair is present on the board.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100257"},"PeriodicalIF":7.1,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142420068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A cross-cultural analysis of perceived value and customer loyalty in restaurants 对餐厅感知价值和顾客忠诚度的跨文化分析

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-09-01 DOI: 10.1016/j.iedeen.2024.100265

Gabriel Croitoru , Alexandru Capatina , Nicoleta Valentina Florea , Federica Codignola , Danijela Sokolic

This paper explores the relationships between the social, emotional, functional, epistemic and conditional value perceived by customers and the key customer outcomes of satisfaction, retention and loyalty in the restaurant industry. Partial least squares structural equation modelling (PLS-SEM) is applied to a cross-sectional sample of 365 restaurant clients from Romania, Italy and Croatia. The analysis reveals significant cross-cultural variations in how these five kinds of value affect customer satisfaction. The findings reveal that emotional value is the most significant determinant of customer satisfaction in all three cultural contexts. This finding underscores its universal importance in improving customer experiences. In contrast, functional value and conditional value have context-dependent effects, with greater relevance in certain countries. In particular, social value negatively influences satisfaction in Italy, suggesting that social aspects may not be aligned with consumer expectations across cultures. These findings provide actionable insights for restaurant managers. They highlight the importance of boosting emotional engagement and tailoring service strategies to culturally specific customer preferences. Doing so can ultimately lead to greater customer satisfaction, retention and loyalty.

本文探讨了餐饮业中顾客感知的社会价值、情感价值、功能价值、认识价值和条件价值与顾客满意度、保留率和忠诚度等关键结果之间的关系。本文将偏最小二乘结构方程模型（PLS-SEM）应用于来自罗马尼亚、意大利和克罗地亚的 365 个餐饮客户的横截面样本。分析表明，这五种价值在影响客户满意度方面存在显著的跨文化差异。研究结果表明，在所有三种文化背景下，情感价值都是顾客满意度的最重要决定因素。这一发现凸显了情感价值在改善客户体验方面的普遍重要性。相比之下，功能价值和条件价值的影响取决于具体情况，在某些国家具有更大的相关性。特别是在意大利，社会价值对满意度产生了负面影响，这表明社会方面可能与不同文化背景下消费者的期望不一致。这些发现为餐厅管理者提供了可操作的见解。它们强调了提高情感参与度和根据特定文化的顾客偏好调整服务策略的重要性。这样做最终会提高顾客的满意度、留存率和忠诚度。

{"title":"A cross-cultural analysis of perceived value and customer loyalty in restaurants","authors":"Gabriel Croitoru , Alexandru Capatina , Nicoleta Valentina Florea , Federica Codignola , Danijela Sokolic","doi":"10.1016/j.iedeen.2024.100265","DOIUrl":"10.1016/j.iedeen.2024.100265","url":null,"abstract":"<div><div>This paper explores the relationships between the social, emotional, functional, epistemic and conditional value perceived by customers and the key customer outcomes of satisfaction, retention and loyalty in the restaurant industry. Partial least squares structural equation modelling (PLS-SEM) is applied to a cross-sectional sample of 365 restaurant clients from Romania, Italy and Croatia. The analysis reveals significant cross-cultural variations in how these five kinds of value affect customer satisfaction. The findings reveal that emotional value is the most significant determinant of customer satisfaction in all three cultural contexts. This finding underscores its universal importance in improving customer experiences. In contrast, functional value and conditional value have context-dependent effects, with greater relevance in certain countries. In particular, social value negatively influences satisfaction in Italy, suggesting that social aspects may not be aligned with consumer expectations across cultures. These findings provide actionable insights for restaurant managers. They highlight the importance of boosting emotional engagement and tailoring service strategies to culturally specific customer preferences. Doing so can ultimately lead to greater customer satisfaction, retention and loyalty.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100265"},"PeriodicalIF":7.1,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142697907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Observing the COVID-19 pandemic SOPs and sales performance: Evidence from Khyber Pakhtunkhwa, Pakistan 观察 COVID-19 大流行病的 SOP 和销售业绩：巴基斯坦开伯尔巴图克瓦省的证据

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-09-01 DOI: 10.1016/j.iedeen.2024.100262

Said Muhammad , Zhichao Yin , Muhammad Haroon Ur Rasheed

The quick emergence of the COVID-19 pandemic has shaken the foundations of the world's economy. Notably, women entrepreneurs were significantly in danger of income and sales due to the COVID-19 pandemic, which has had significant economic and social impacts. This study examines the effects of the COVID-19 pandemic Standard Operating Procedures (SOPs) on women entrepreneurs’ sales performance, engaged in home-based activities. The chi-square test of association and linear probability model with interactions were applied to analyze the data collected using a questionnaire from 672 women entrepreneurs. Generally, cloth and cosmetics entrepreneurs reported an increase in sales. However, following the COVID-19 pandemic SOPs negatively affected women's entrepreneurial sales performance. Variations in findings were observed by testing the interaction and heterogeneous effects. The household contextual analysis is crucial for understanding the dynamics of women home-based entrepreneurs in the family and cultural context as they reported an increase in sales volume. The study's findings point to the adaptability, resilience, and multiplier effects of women entrepreneurs who faced economic, sociocultural, and institutional restraints encountered during the uncertain period of the COVID-19 pandemic.

COVID-19 大流行病的迅速出现动摇了世界经济的基础。值得注意的是，由于 COVID-19 大流行，女企业家的收入和销售额面临重大危险，对经济和社会产生了重大影响。本研究探讨了 COVID-19 大流行病标准操作程序（SOP）对从事家庭活动的女企业家销售业绩的影响。研究采用卡方检验法和线性概率模型（带交互作用）来分析从 672 名女企业家问卷中收集到的数据。一般来说，布料和化妆品企业家的销售额有所增加。然而，遵循 COVID-19 大流行病标准操作程序对妇女企业家的销售业绩产生了负面影响。通过测试交互效应和异质效应，观察到了不同的研究结果。家庭背景分析对于了解女性家庭创业者在家庭和文化背景下的动态变化至关重要，因为她们报告称销售量有所增长。研究结果表明，在 COVID-19 大流行的不确定时期，女企业家面临着经济、社会文化和制度限制，她们具有适应能力、复原力和倍增效应。

{"title":"Observing the COVID-19 pandemic SOPs and sales performance: Evidence from Khyber Pakhtunkhwa, Pakistan","authors":"Said Muhammad , Zhichao Yin , Muhammad Haroon Ur Rasheed","doi":"10.1016/j.iedeen.2024.100262","DOIUrl":"10.1016/j.iedeen.2024.100262","url":null,"abstract":"<div><div>The quick emergence of the COVID-19 pandemic has shaken the foundations of the world's economy. Notably, women entrepreneurs were significantly in danger of income and sales due to the COVID-19 pandemic, which has had significant economic and social impacts. This study examines the effects of the COVID-19 pandemic Standard Operating Procedures (SOPs) on women entrepreneurs’ sales performance, engaged in home-based activities. The chi-square test of association and linear probability model with interactions were applied to analyze the data collected using a questionnaire from 672 women entrepreneurs. Generally, cloth and cosmetics entrepreneurs reported an increase in sales. However, following the COVID-19 pandemic SOPs negatively affected women's entrepreneurial sales performance. Variations in findings were observed by testing the interaction and heterogeneous effects. The household contextual analysis is crucial for understanding the dynamics of women home-based entrepreneurs in the family and cultural context as they reported an increase in sales volume. The study's findings point to the adaptability, resilience, and multiplier effects of women entrepreneurs who faced economic, sociocultural, and institutional restraints encountered during the uncertain period of the COVID-19 pandemic.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100262"},"PeriodicalIF":7.1,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142697395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of government legitimacy on the tourism industry during crises 危机期间政府合法性对旅游业的影响

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-09-01 DOI: 10.1016/j.iedeen.2024.100259

Sevinc Goktepe , Gurel Cetin , Arta Antonovica , Javier de Esteban Curiel

Tourism services are particularly vulnerable to crises because of their hedonic and transitory nature. Notably, external crises have destination-wide negative impacts, which require a collective response usually led by governments for a more effective recovery. Despite the consensus on governments’ role and legitimacy in mitigating crises recovery, there is a dearth of research identifying these tools facilitating intervention and their effectiveness. Thus, the paper aims to explore various government crises mitigation strategies for the tourism industry. This research is based on a mixed-method approach. First, it explores government responses to crises through semi-structured interviews with industry stakeholders. Then, we conduct a survey to target industry experts and measure the effectiveness of government responses and their impact on various key performance indicators during crises. From an academic point of view, the research contributes to an understanding of the efficiency of different government recovery intervention methods, which are overlooked in crisis management theory. Based on managerial contributions, the study provides an effective design of the public tools for more crisis-immune businesses, where governments should prioritise managing external crises by establishing processes, standards, support services, information and communication.

旅游服务由于其享乐性和过渡性，特别容易受到危机的影响。值得注意的是，外部危机会对整个目的地产生负面影响，这就需要通常由政府主导的集体应对措施，以实现更有效的恢复。尽管对政府在缓解危机恢复中的作用和合法性已达成共识，但确定这些促进干预的工具及其有效性的研究却十分匮乏。因此，本文旨在探讨旅游业的各种政府危机缓解策略。本研究采用混合方法。首先，通过对行业利益相关者进行半结构化访谈，探讨政府应对危机的措施。然后，我们针对行业专家开展调查，衡量政府应对措施的有效性及其对危机期间各种关键绩效指标的影响。从学术角度看，本研究有助于理解不同政府恢复干预方法的效率，而这正是危机管理理论所忽视的。基于管理方面的贡献，该研究为更多具有危机免疫力的企业提供了有效的公共工具设计，政府应通过建立流程、标准、支持服务、信息和沟通，优先管理外部危机。

{"title":"The impact of government legitimacy on the tourism industry during crises","authors":"Sevinc Goktepe , Gurel Cetin , Arta Antonovica , Javier de Esteban Curiel","doi":"10.1016/j.iedeen.2024.100259","DOIUrl":"10.1016/j.iedeen.2024.100259","url":null,"abstract":"<div><div>Tourism services are particularly vulnerable to crises because of their hedonic and transitory nature. Notably, external crises have destination-wide negative impacts, which require a collective response usually led by governments for a more effective recovery. Despite the consensus on governments’ role and legitimacy in mitigating crises recovery, there is a dearth of research identifying these tools facilitating intervention and their effectiveness. Thus, the paper aims to explore various government crises mitigation strategies for the tourism industry. This research is based on a mixed-method approach. First, it explores government responses to crises through semi-structured interviews with industry stakeholders. Then, we conduct a survey to target industry experts and measure the effectiveness of government responses and their impact on various key performance indicators during crises. From an academic point of view, the research contributes to an understanding of the efficiency of different government recovery intervention methods, which are overlooked in crisis management theory. Based on managerial contributions, the study provides an effective design of the public tools for more crisis-immune businesses, where governments should prioritise managing external crises by establishing processes, standards, support services, information and communication.</div></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100259"},"PeriodicalIF":7.1,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142528349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding the moderating role of chronotypes for online mobile gaming in-app purchase intention 了解时间类型对在线手机游戏应用内购买意向的调节作用

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-07-10 DOI: 10.1016/j.iedeen.2024.100252

Beenish Tariq , Thurasamy Ramayah , Mark D. Griffiths , Antonio Ariza-Montes , Heesup Han

In the highly dynamic and fast growing online mobile gaming industry, revenue streams are the most important for the game developers. One of the significant ways to generate revenues is to boost the in-app purchases by gamers. Using Stimulus-Organism-Response (SOR) framework, the present study modelled addiction, loyalty and in-app purchases with chronotypes (a biological disposition) as a moderator. The study posited that loyalty is one of the significant mediators to convert addiction into in-app purchases. For the present study, 345 university students completed a survey, and the data were analyzed via SmartPLS using multigroup analysis. The moderation of chronotypes (a biological disposition) and mediation of loyalty for in-app purchase intention were tested and supported by the results. The study suggested that evening type individuals had a higher tendency to be loyal towards online mobile gaming compared to morning type individuals. Moreover, evening type individuals had higher inclination toward in-app purchase intention compared to morning type individuals. Loyalty functioned as a mediator between addiction and in-app purchase intention. The present study is one of the first to investigate the role of chronotypes as moderator and loyalty as a mediator for online mobile gaming in-app purchase intention utilizing the SOR framework. From a practitioners’ perspective, the present study highlighted a loyal segment of gamers who is more inclined to make in-app purchases. In addition, it highlights a dilemma for gaming operators to balance revenue generation with the well-being of its clientele.

在高度活跃和快速发展的在线手机游戏行业，收入流对游戏开发商来说是最重要的。促进游戏玩家的应用内购买是创收的重要途径之一。本研究采用 "刺激-组织-反应"（SOR）框架，以 "时型"（一种生物倾向）为调节因子，对成瘾、忠诚度和应用内购买进行建模。研究认为，忠诚度是将成瘾转化为应用内购买的重要中介之一。在本研究中，345 名大学生完成了一项调查，并通过 SmartPLS 使用多组分析法对数据进行了分析。结果检验并支持了时间类型（一种生物倾向）的调节作用和忠诚度对应用程序内购买意向的中介作用。研究表明，与早晨型个体相比，晚间型个体对在线手机游戏的忠诚度更高。此外，晚睡型个体与早起型个体相比，具有更高的应用内购买意向倾向。忠诚度在沉迷和应用内购买意向之间起到了中介作用。本研究是首次利用 SOR 框架研究时型对在线手机游戏应用内购买意向的调节作用和忠诚度对应用内购买意向的中介作用。从实践者的角度来看，本研究强调了更倾向于进行应用内购买的忠实游戏玩家群体。此外，本研究还凸显了游戏运营商在创收与客户福祉之间的两难选择。

{"title":"Understanding the moderating role of chronotypes for online mobile gaming in-app purchase intention","authors":"Beenish Tariq , Thurasamy Ramayah , Mark D. Griffiths , Antonio Ariza-Montes , Heesup Han","doi":"10.1016/j.iedeen.2024.100252","DOIUrl":"https://doi.org/10.1016/j.iedeen.2024.100252","url":null,"abstract":"<div><p>In the highly dynamic and fast growing online mobile gaming industry, revenue streams are the most important for the game developers. One of the significant ways to generate revenues is to boost the in-app purchases by gamers. Using Stimulus-Organism-Response (SOR) framework, the present study modelled addiction, loyalty and in-app purchases with chronotypes (a biological disposition) as a moderator. The study posited that loyalty is one of the significant mediators to convert addiction into in-app purchases. For the present study, 345 university students completed a survey, and the data were analyzed via SmartPLS using multigroup analysis. The moderation of chronotypes (a biological disposition) and mediation of loyalty for in-app purchase intention were tested and supported by the results. The study suggested that evening type individuals had a higher tendency to be loyal towards online mobile gaming compared to morning type individuals. Moreover, evening type individuals had higher inclination toward in-app purchase intention compared to morning type individuals. Loyalty functioned as a mediator between addiction and in-app purchase intention. The present study is one of the first to investigate the role of chronotypes as moderator and loyalty as a mediator for online mobile gaming in-app purchase intention utilizing the SOR framework. From a practitioners’ perspective, the present study highlighted a loyal segment of gamers who is more inclined to make in-app purchases. In addition, it highlights a dilemma for gaming operators to balance revenue generation with the well-being of its clientele.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100252"},"PeriodicalIF":7.1,"publicationDate":"2024-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883424000123/pdfft?md5=e6c568209aaa9e80a1c58bd2d9e91d7f&pid=1-s2.0-S2444883424000123-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141596642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Determinants of interconnected corporate information. Evidence of the connectivity principle in integrated reporting 企业信息相互关联的决定因素。综合报告中互联原则的证据

IF 7.1 3区管理学 Q1 BUSINESS

European Research on Management and Business Economics

Pub Date : 2024-07-09 DOI: 10.1016/j.iedeen.2024.100255

Pilar Tirado-Valencia, Marta de Vicente-Lama, Magdalena Cordobés-Madueño, Mercedes Ruiz-Lozano

This paper aims to deepen knowledge of the principle of connectivity between financial and non-financial information defined in the Integrated Reporting (IR) conceptual framework. We have created a multidimensional connectivity index that is used to assess the level of connectivity in reporting. The results indicate that the levels achieved are low, suggesting that firms publishing their reports under the IR conceptual framework have not fully internalised this principle. Our results also show that coercive and normative institutional factors such as the mandatory nature of IR or the legal system, drive connectivity. Connectivity is also generally influenced by internal managerial decisions mainly related to the report's length and assurance. These findings may have practical implications for regulators and standard-setters, who should explicitly incorporate this principle into their pronouncements, providing guidelines to facilitate its practical implementation, and for preparers who should enhance the interactivity of reports.

本文旨在加深对综合报告（IR）概念框架中定义的财务信息与非财务信息之间的关联性原则的了解。我们创建了一个多维连接性指数，用于评估报告中的连接性水平。结果表明，所达到的水平较低，这表明根据投资者关系概念框架发布报告的公司尚未完全内化这一原则。我们的研究结果还表明，强制性和规范性的制度因素（如投资者关系的强制性或法律制度）推动了连通性。连通性一般还受到内部管理决策的影响，主要与报告的篇幅和保证有关。这些研究结果可能对监管者和标准制定者有实际意义，他们应将这一原则明确纳入其公告中，提供指导方针以促进其实际执行；对报告编制者也有实际意义，他们应加强报告的互动性。

{"title":"Determinants of interconnected corporate information. Evidence of the connectivity principle in integrated reporting","authors":"Pilar Tirado-Valencia, Marta de Vicente-Lama, Magdalena Cordobés-Madueño, Mercedes Ruiz-Lozano","doi":"10.1016/j.iedeen.2024.100255","DOIUrl":"https://doi.org/10.1016/j.iedeen.2024.100255","url":null,"abstract":"<div><p>This paper aims to deepen knowledge of the principle of connectivity between financial and non-financial information defined in the Integrated Reporting (IR) conceptual framework. We have created a multidimensional connectivity index that is used to assess the level of connectivity in reporting. The results indicate that the levels achieved are low, suggesting that firms publishing their reports under the IR conceptual framework have not fully internalised this principle. Our results also show that coercive and normative institutional factors such as the mandatory nature of IR or the legal system, drive connectivity. Connectivity is also generally influenced by internal managerial decisions mainly related to the report's length and assurance. These findings may have practical implications for regulators and standard-setters, who should explicitly incorporate this principle into their pronouncements, providing guidelines to facilitate its practical implementation, and for preparers who should enhance the interactivity of reports.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":"30 3","pages":"Article 100255"},"PeriodicalIF":7.1,"publicationDate":"2024-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883424000159/pdfft?md5=d211be9bff81b819718f5f2cf6cdc0ab&pid=1-s2.0-S2444883424000159-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141596641","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0