Pub Date : 2021-06-07DOI: 10.1108/JCRE-10-2020-0051
H. Hou, H. Remøy, Tuuli Jylhä, H. Putte
Purpose Triggered by public concerns over office workplace safety during the COVID-19 pandemic, this study sheds light on the office workplace environment and aims to investigate how organisations respond to forces from the external environment (impacted by the COVID-19 pandemic) and how they modify their office workplace management strategically and operationally to suit the stakeholders’ needs and future development in the post COVID-19 period. Design/methodology/approach A desktop study was conducted to provide the framework for the in-depth interviews with five corporate real estate (CRE) managers and three workplace consultants. Thematic analysis including coding technique was adopted to analyse the qualitative data. Findings The findings show that during the COVID-19 pandemic, most of the intended and implemented office workplace modifications are mainly related to two types of risk control: administrative control and personal protection. At a strategic level, organisations react to the external forces by re-modelling their businesses and working towards re-orienting their CRE strategies, such as portfolio transformation, agile portfolio strategies and redesign of the office workplace, etc. Originality/value This is a topical and timely study that presents the general practice of office workplace modification during the COVID-19 pandemic, as well as the related CRE management (CREM) strategies developed for the new normal. The findings obtained through in-depth interviews have well supported the CREM strategic alignment theory. It is foreseen that office workplace management will encounter other challenges due to uncertainties of the COVID-19 pandemic. The findings of this study provide a practical lens to look at the future changes of office workplace environment.
{"title":"A study on office workplace modification during the COVID-19 pandemic in The Netherlands","authors":"H. Hou, H. Remøy, Tuuli Jylhä, H. Putte","doi":"10.1108/JCRE-10-2020-0051","DOIUrl":"https://doi.org/10.1108/JCRE-10-2020-0051","url":null,"abstract":"\u0000Purpose\u0000Triggered by public concerns over office workplace safety during the COVID-19 pandemic, this study sheds light on the office workplace environment and aims to investigate how organisations respond to forces from the external environment (impacted by the COVID-19 pandemic) and how they modify their office workplace management strategically and operationally to suit the stakeholders’ needs and future development in the post COVID-19 period.\u0000\u0000\u0000Design/methodology/approach\u0000A desktop study was conducted to provide the framework for the in-depth interviews with five corporate real estate (CRE) managers and three workplace consultants. Thematic analysis including coding technique was adopted to analyse the qualitative data.\u0000\u0000\u0000Findings\u0000The findings show that during the COVID-19 pandemic, most of the intended and implemented office workplace modifications are mainly related to two types of risk control: administrative control and personal protection. At a strategic level, organisations react to the external forces by re-modelling their businesses and working towards re-orienting their CRE strategies, such as portfolio transformation, agile portfolio strategies and redesign of the office workplace, etc.\u0000\u0000\u0000Originality/value\u0000This is a topical and timely study that presents the general practice of office workplace modification during the COVID-19 pandemic, as well as the related CRE management (CREM) strategies developed for the new normal. The findings obtained through in-depth interviews have well supported the CREM strategic alignment theory. It is foreseen that office workplace management will encounter other challenges due to uncertainties of the COVID-19 pandemic. The findings of this study provide a practical lens to look at the future changes of office workplace environment.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62072033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-07DOI: 10.1108/JCRE-12-2019-0051
Andreas Pfnuer, Julian Seger, R. Appel-Meulenbroek
Purpose The purpose of this study is to explain the contribution of Corporate Real Estate Management (CREM) to corporate success and to substantiate it empirically. However, no empirically tested holistic concept classifies and explains the different success contributions of CREM in their mechanisms of action and organisational levels. Design/methodology/approach This study develops a holistic two-dimensional model from existing literature to explain the relationship between CREM decisions and business success, and then tests it empirically using multidimensional data scaling from a telephone company survey (CATI) of 59 CREM managers sampled from the 200 largest German companies. Findings The created theoretical model holistically explains CREM success and existence as part of a non-property company, with specific performance drivers on specific organisational levels. The empirical data confirm that both dimensions of the model and, thus the measurement concept for modelling the CREM contribution to business success is robust across sectors and company/portfolio size in Germany. Originality/value The empirical confirmation of the conceptual model of CREM success provides novel support for the institutionalisation of the CREM function in companies and the holistic classification of different CREM research directions.
{"title":"Corporate real estate management and companies’ success: empirical evidence for a conceptual framework","authors":"Andreas Pfnuer, Julian Seger, R. Appel-Meulenbroek","doi":"10.1108/JCRE-12-2019-0051","DOIUrl":"https://doi.org/10.1108/JCRE-12-2019-0051","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to explain the contribution of Corporate Real Estate Management (CREM) to corporate success and to substantiate it empirically. However, no empirically tested holistic concept classifies and explains the different success contributions of CREM in their mechanisms of action and organisational levels.\u0000\u0000\u0000Design/methodology/approach\u0000This study develops a holistic two-dimensional model from existing literature to explain the relationship between CREM decisions and business success, and then tests it empirically using multidimensional data scaling from a telephone company survey (CATI) of 59 CREM managers sampled from the 200 largest German companies.\u0000\u0000\u0000Findings\u0000The created theoretical model holistically explains CREM success and existence as part of a non-property company, with specific performance drivers on specific organisational levels. The empirical data confirm that both dimensions of the model and, thus the measurement concept for modelling the CREM contribution to business success is robust across sectors and company/portfolio size in Germany.\u0000\u0000\u0000Originality/value\u0000The empirical confirmation of the conceptual model of CREM success provides novel support for the institutionalisation of the CREM function in companies and the holistic classification of different CREM research directions.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43033430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-25DOI: 10.1108/JCRE-02-2020-0006
Ingrid Nappi, Hajar Eddial
Purpose This paper aims to draw on the field of real estate management to explore the cost of flex-offices as well as the corporate discourse toward it and to identify the possible gap between real estate directors' discourse and the real cost of flex-offices. Design/methodology/approach This paper follows the grounded theory approach. Three studies were conducted: 16 semi-structured interviews with real estate actors, categorization of internal corporate documents and a thorough content analysis of the press discourse. Findings There is a positive vision as well as a very optimistic outlook on the flex-office on the part of real estate actors and the press. This research shows that reality does not reflect the discourse as 12 hidden costs identified are not currently factored into costs when setting up a flex-office, which can distort the discourse and efficiency. It will be interesting to measure those hidden costs in future research so as to have an objective discourse and a better cost estimate when deploying this kind of workspace. Originality/value Contradict the widespread discourse about flex-offices by highlighting the hidden costs that should be taken into consideration to allow managers to make accurate estimates. Although these hidden costs may seem ancillary at first sight, they might have an impact on efficiency.
{"title":"Real cost of flex-offices: discourse and reality","authors":"Ingrid Nappi, Hajar Eddial","doi":"10.1108/JCRE-02-2020-0006","DOIUrl":"https://doi.org/10.1108/JCRE-02-2020-0006","url":null,"abstract":"\u0000Purpose\u0000This paper aims to draw on the field of real estate management to explore the cost of flex-offices as well as the corporate discourse toward it and to identify the possible gap between real estate directors' discourse and the real cost of flex-offices.\u0000\u0000\u0000Design/methodology/approach\u0000This paper follows the grounded theory approach. Three studies were conducted: 16 semi-structured interviews with real estate actors, categorization of internal corporate documents and a thorough content analysis of the press discourse.\u0000\u0000\u0000Findings\u0000There is a positive vision as well as a very optimistic outlook on the flex-office on the part of real estate actors and the press. This research shows that reality does not reflect the discourse as 12 hidden costs identified are not currently factored into costs when setting up a flex-office, which can distort the discourse and efficiency. It will be interesting to measure those hidden costs in future research so as to have an objective discourse and a better cost estimate when deploying this kind of workspace.\u0000\u0000\u0000Originality/value\u0000Contradict the widespread discourse about flex-offices by highlighting the hidden costs that should be taken into consideration to allow managers to make accurate estimates. Although these hidden costs may seem ancillary at first sight, they might have an impact on efficiency.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49521039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-08DOI: 10.1108/JCRE-06-2020-0027
C. Candido, Özgür Göçer, S. Marzban, Kenan Göçer, Le Thomas, Fan Zhang, Z. Gou, M. Mackey, L. Engelen, D. Tjondronegoro
Background: Several approaches to plate fixation of the proximal phalanx have been proposed, such as the dorsal extensor splitting approach and the lateral or dorso-lateral extensor sparing approach, which aims to minimise invasiveness to promote native extensor tendon glide. This study aimed to meta-analyse the outcomes of these two approaches. Methods: A systematic review of electronic databases was undertaken, and the outcomes of comparative studies meta-analysed. Results: Three studies were included for meta-analysis. Total active motion (TAM) was significantly greater in the extensor sparing group compared to the extensor splitting (Mean difference 8.52 degrees, 95%CI 0.8–16.36, p = 0.03). Conclusions: This study demonstrates that there is preliminary evidence favouring the use of extensor sparing approaches when fixing proximal phalanxes – however, this result requires validation with randomised controlled trials.
{"title":"Occupants’ satisfaction and perceived productivity in open-plan offices designed to support activity-based working: findings from different industry sectors","authors":"C. Candido, Özgür Göçer, S. Marzban, Kenan Göçer, Le Thomas, Fan Zhang, Z. Gou, M. Mackey, L. Engelen, D. Tjondronegoro","doi":"10.1108/JCRE-06-2020-0027","DOIUrl":"https://doi.org/10.1108/JCRE-06-2020-0027","url":null,"abstract":"Background: Several approaches to plate fixation of the proximal phalanx have been proposed, such as the dorsal extensor splitting approach and the lateral or dorso-lateral extensor sparing approach, which aims to minimise invasiveness to promote native extensor tendon glide. This study aimed to meta-analyse the outcomes of these two approaches.\u0000\u0000Methods: A systematic review of electronic databases was undertaken, and the outcomes of comparative studies meta-analysed.\u0000\u0000Results: Three studies were included for meta-analysis. Total active motion (TAM) was significantly greater in the extensor sparing group compared to the extensor splitting (Mean difference 8.52 degrees, 95%CI 0.8–16.36, p = 0.03).\u0000\u0000Conclusions: This study demonstrates that there is preliminary evidence favouring the use of extensor sparing approaches when fixing proximal phalanxes – however, this result requires validation with randomised controlled trials.","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-03-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49507500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-02-15DOI: 10.1108/JCRE-09-2020-0033
S. Heck, B. Valks, A. D. Heijer
Purpose The objective of stadium owners is to attract visitors to their stadiums and by this optimally use their business potential. Stadiums face increasing competition from home-viewing options, with which especially aging stadiums have trouble competing. This paper aims to study the concept of smart stadiums as a solution to this problem, adding the corona age as an additional challenge. Design/methodology/approach First, (smart) stadium literature and theories are reviewed. Then, a case study is conducted, consisting of document review, observations and semi-structured interviews with specialists. The case that is studied is the Johan Cruijff Arena in Amsterdam – the stadium has the ambition to be the most innovative stadium in 2020. Findings Nine different smart tools were identified in the case study, which supports the optimization of various processes in the stadium such as ticketing and crowd control. The findings from this case study showed the potential of the smart stadium concept and how it can add value for the stadium’s stakeholders. The use of smart tools can improve the effectiveness and efficiency of stadium operations, and it can be used to improve the visitors’ experience. However, concrete numbers of progress were difficult to obtain because the smart tools were only recently implemented. Originality/value As seen in the past few years, more and more stadiums are branding themselves as a smart stadium. However, research on this subject is still scarce: existing research focused on other types of real estate. By exploring the work done in theory and practice, the authors hope to increase research on the subject of smart stadiums.
{"title":"The added value of smart stadiums: a case study at Johan Cruijff Arena","authors":"S. Heck, B. Valks, A. D. Heijer","doi":"10.1108/JCRE-09-2020-0033","DOIUrl":"https://doi.org/10.1108/JCRE-09-2020-0033","url":null,"abstract":"\u0000Purpose\u0000The objective of stadium owners is to attract visitors to their stadiums and by this optimally use their business potential. Stadiums face increasing competition from home-viewing options, with which especially aging stadiums have trouble competing. This paper aims to study the concept of smart stadiums as a solution to this problem, adding the corona age as an additional challenge.\u0000\u0000\u0000Design/methodology/approach\u0000First, (smart) stadium literature and theories are reviewed. Then, a case study is conducted, consisting of document review, observations and semi-structured interviews with specialists. The case that is studied is the Johan Cruijff Arena in Amsterdam – the stadium has the ambition to be the most innovative stadium in 2020.\u0000\u0000\u0000Findings\u0000Nine different smart tools were identified in the case study, which supports the optimization of various processes in the stadium such as ticketing and crowd control. The findings from this case study showed the potential of the smart stadium concept and how it can add value for the stadium’s stakeholders. The use of smart tools can improve the effectiveness and efficiency of stadium operations, and it can be used to improve the visitors’ experience. However, concrete numbers of progress were difficult to obtain because the smart tools were only recently implemented.\u0000\u0000\u0000Originality/value\u0000As seen in the past few years, more and more stadiums are branding themselves as a smart stadium. However, research on this subject is still scarce: existing research focused on other types of real estate. By exploring the work done in theory and practice, the authors hope to increase research on the subject of smart stadiums.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48364936","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-20DOI: 10.1108/JCRE-02-2020-0012
Kusal Nanayakkara, S. Wilkinson, Sumita Ghosh
Purpose Office layout arrangements have a significant influence on many important aspects of organisations, and design firms need to liaise with the client to determine the most appropriate design process. The purpose of this paper is to explore the factors design firms consider when designing new office layouts and the nature of future offices from the design and workplace strategist firms’ perspectives. Design/methodology/approach A qualitative study comprising interviews with leading international and nation design firms and workplace strategy consultant firms in Australia. Qualitative data was analysed using a thematic approach, which adopted within case, and across case, analyses. Findings Research identified major factors considered when identifying appropriate workplace strategies. These included the existing and preferred culture of the organisation, the level of flexibility required, functionality and technology requirements, acoustic strategies, sense of community and generation gap between employees. Participants believed future offices would be technology driven, community oriented, sustainability, health and well-being focussed, smaller in size with satellite offices, such as co-working and office spaces. Research limitations/implications This research has implications for industry and academics, as it provides an in-depth understanding of workplace specialists’ and design firms’ perceptions of clients’ contemporary and future requirements from office spaces. It also illustrates what they look at when designing office spaces for large corporates. Practical implications Research demonstrates how the office environment should match with the physical and psychological needs of the organisation and its employees. Findings have practical applications to professionals in human resource management and the design, management, development and valuation of office buildings. Originality/value This paper provides in-depth insights into how design firms and workplace strategists meet organisations’ changing demand for physical spaces, their main considerations in developing new workplace strategies, process followed and nature of future workplace in Australian context.
{"title":"Future office layouts for large organisations: workplace specialist and design firms’ perspective","authors":"Kusal Nanayakkara, S. Wilkinson, Sumita Ghosh","doi":"10.1108/JCRE-02-2020-0012","DOIUrl":"https://doi.org/10.1108/JCRE-02-2020-0012","url":null,"abstract":"\u0000Purpose\u0000Office layout arrangements have a significant influence on many important aspects of organisations, and design firms need to liaise with the client to determine the most appropriate design process. The purpose of this paper is to explore the factors design firms consider when designing new office layouts and the nature of future offices from the design and workplace strategist firms’ perspectives.\u0000\u0000\u0000Design/methodology/approach\u0000A qualitative study comprising interviews with leading international and nation design firms and workplace strategy consultant firms in Australia. Qualitative data was analysed using a thematic approach, which adopted within case, and across case, analyses.\u0000\u0000\u0000Findings\u0000Research identified major factors considered when identifying appropriate workplace strategies. These included the existing and preferred culture of the organisation, the level of flexibility required, functionality and technology requirements, acoustic strategies, sense of community and generation gap between employees. Participants believed future offices would be technology driven, community oriented, sustainability, health and well-being focussed, smaller in size with satellite offices, such as co-working and office spaces.\u0000\u0000\u0000Research limitations/implications\u0000This research has implications for industry and academics, as it provides an in-depth understanding of workplace specialists’ and design firms’ perceptions of clients’ contemporary and future requirements from office spaces. It also illustrates what they look at when designing office spaces for large corporates.\u0000\u0000\u0000Practical implications\u0000Research demonstrates how the office environment should match with the physical and psychological needs of the organisation and its employees. Findings have practical applications to professionals in human resource management and the design, management, development and valuation of office buildings.\u0000\u0000\u0000Originality/value\u0000This paper provides in-depth insights into how design firms and workplace strategists meet organisations’ changing demand for physical spaces, their main considerations in developing new workplace strategies, process followed and nature of future workplace in Australian context.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47430075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-05DOI: 10.1108/jcre-06-2020-0024
Yaoyi Zhou, C. Tagliaro, Ying Hua
Purpose In large organizations, space planning relies on workgroup leaders to indicate spatial adjacency preferences. However, many factors affect workgroups’ adjacency preferences, and it is not clear how the choices are made. This paper aims to explore whether the adjacency preferences are influenced by the collaboration relationship or constrained by the organizational structure. Design/methodology/approach The authors studied a large company’s spatial adjacency planning with an in-depth analysis of its formal organizational structure and collaboration network. A sample of 183 managers was surveyed regarding groups with whom they want to be spatially adjacent and groups with whom they mostly interact. The data enabled us to test three structural factors related to adjacency preference: department affiliation, workgroup’s prestige and collaboration relation. The authors used the quadratic assignment procedure analysis to examine the correlations between network matrices. Findings The results suggest that department affiliation and collaboration relations are significantly correlated to adjacency preferences. The authors did not find evidence supporting the notion that a workgroup’s prestige affects the preference. Among the three factors, collaboration relation best predicts the preference, which echoes Pena et al.’s (1977) argument that space planners should look into how groups function, rather than merely following the organizational chart. Originality/value To the best of the authors’ knowledge, this research was the first to explore the choice of spatially adjacent workgroup through a detailed network analysis of the formal structure, work collaboration relations and other group-level characteristics. The findings have noteworthy cross-disciplinary implications, given that spatial proximity can be taken as a human resource management strategy to facilitate the overall interactions between workgroups.
{"title":"Networked “bubbles”: study workgroups’ spatial adjacency preference using social network analysis methods","authors":"Yaoyi Zhou, C. Tagliaro, Ying Hua","doi":"10.1108/jcre-06-2020-0024","DOIUrl":"https://doi.org/10.1108/jcre-06-2020-0024","url":null,"abstract":"\u0000Purpose\u0000In large organizations, space planning relies on workgroup leaders to indicate spatial adjacency preferences. However, many factors affect workgroups’ adjacency preferences, and it is not clear how the choices are made. This paper aims to explore whether the adjacency preferences are influenced by the collaboration relationship or constrained by the organizational structure.\u0000\u0000\u0000Design/methodology/approach\u0000The authors studied a large company’s spatial adjacency planning with an in-depth analysis of its formal organizational structure and collaboration network. A sample of 183 managers was surveyed regarding groups with whom they want to be spatially adjacent and groups with whom they mostly interact. The data enabled us to test three structural factors related to adjacency preference: department affiliation, workgroup’s prestige and collaboration relation. The authors used the quadratic assignment procedure analysis to examine the correlations between network matrices.\u0000\u0000\u0000Findings\u0000The results suggest that department affiliation and collaboration relations are significantly correlated to adjacency preferences. The authors did not find evidence supporting the notion that a workgroup’s prestige affects the preference. Among the three factors, collaboration relation best predicts the preference, which echoes Pena et al.’s (1977) argument that space planners should look into how groups function, rather than merely following the organizational chart.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this research was the first to explore the choice of spatially adjacent workgroup through a detailed network analysis of the formal structure, work collaboration relations and other group-level characteristics. The findings have noteworthy cross-disciplinary implications, given that spatial proximity can be taken as a human resource management strategy to facilitate the overall interactions between workgroups.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41752077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-14DOI: 10.1108/jcre-01-2020-0005
C. Okoro, Malusi Nkambule, André Kruger
Purpose Sourcing decisions are important considerations in organizations’ strategic and policy resolutions. Given sometimes conflicting factors such as cost and financial implications, individual perceptions and motivation, health and safety of facility users, and organizational objectives, finding a balance and basis for making such decisions, presently and in future, is crucial. This paper aims to investigate the quality of services delivered by an insourced cleaning service team in a higher learning institution. The objective of the study is to establish the condition of the facilities (restrooms) in the institution, and thus the quality of services delivered by the insourced team. Design/methodology/approach The study adopted a descriptive approach including observation and scoring to obtain and analyse information about the state of five restrooms on two campuses of the institution. Findings Findings revealed that the condition of the restrooms inspected over a period of five weeks was good, except for a week where there was low water supply on the sampled campuses. Further findings revealed that restrooms provided in the library were paid more attention to. Practical implications The findings from the study are envisaged to assist facilities management stakeholders and organizations’ management in making decisions on sourcing services and supporting core business functions. Originality/value Better decision-making can be made to improve the quality of services provided by sourcing teams, which will contribute to supporting core strategies and increasing value-add and image of organizations.
{"title":"The state of restroom facilities as a measure of cleaning service quality in an educational institution","authors":"C. Okoro, Malusi Nkambule, André Kruger","doi":"10.1108/jcre-01-2020-0005","DOIUrl":"https://doi.org/10.1108/jcre-01-2020-0005","url":null,"abstract":"\u0000Purpose\u0000Sourcing decisions are important considerations in organizations’ strategic and policy resolutions. Given sometimes conflicting factors such as cost and financial implications, individual perceptions and motivation, health and safety of facility users, and organizational objectives, finding a balance and basis for making such decisions, presently and in future, is crucial. This paper aims to investigate the quality of services delivered by an insourced cleaning service team in a higher learning institution. The objective of the study is to establish the condition of the facilities (restrooms) in the institution, and thus the quality of services delivered by the insourced team.\u0000\u0000\u0000Design/methodology/approach\u0000The study adopted a descriptive approach including observation and scoring to obtain and analyse information about the state of five restrooms on two campuses of the institution.\u0000\u0000\u0000Findings\u0000Findings revealed that the condition of the restrooms inspected over a period of five weeks was good, except for a week where there was low water supply on the sampled campuses. Further findings revealed that restrooms provided in the library were paid more attention to.\u0000\u0000\u0000Practical implications\u0000The findings from the study are envisaged to assist facilities management stakeholders and organizations’ management in making decisions on sourcing services and supporting core business functions.\u0000\u0000\u0000Originality/value\u0000Better decision-making can be made to improve the quality of services provided by sourcing teams, which will contribute to supporting core strategies and increasing value-add and image of organizations.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/jcre-01-2020-0005","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44649095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-14DOI: 10.1108/jcre-02-2019-0012
Anicee Carolyn Bauer
PurposeThe purpose of this study is to learn to what extent the physical workspace can contribute to employee health and happiness. In this context, it introduces an evidence-based design concept and evaluation method for workplaces to transform the traditional subjective design process into a more objective, systematic approach. Identifying issues regarding physical design and work culture is assumed to lead to a better person-environment fit.Design/methodology/approachThe study describes a comparison between a pre-measurement at an IT company’s old workplace and a post-measurement in the new location with a new office design. The independent variable is the objective quality of the physical work environment, which was determined by an interior quality index. The dependent variables were the perceived health, engagement, comfort and productivity, assessed by an online questionnaire and interviews.FindingsThe objective quality of the work environment improved remarkably, especially regarding sustainability, diversity, nature and the possibilities to move and relax. The subjective experience of employees also improved, specifically regarding feelings of comfort and energy, possibly because of a more inspirational and diverse environment, which also better captured the company identity. A more connected workspace moreover seemed to relate to more physical activity and personal contact, as well as to teamwork and productivity.Originality/valueThe study promotes an evidence-based design approach for design and real-state, encouraging all stakeholders to design responsibly: to work more closely together, take well-informed design decisions and evaluate and learn from what was “left behind.” It also stresses the power of tailor-made designs, as any design eventually is shaped by its broader cultural context.
{"title":"Pride and productivity – introducing and testing the Healing Offices® design concept","authors":"Anicee Carolyn Bauer","doi":"10.1108/jcre-02-2019-0012","DOIUrl":"https://doi.org/10.1108/jcre-02-2019-0012","url":null,"abstract":"PurposeThe purpose of this study is to learn to what extent the physical workspace can contribute to employee health and happiness. In this context, it introduces an evidence-based design concept and evaluation method for workplaces to transform the traditional subjective design process into a more objective, systematic approach. Identifying issues regarding physical design and work culture is assumed to lead to a better person-environment fit.Design/methodology/approachThe study describes a comparison between a pre-measurement at an IT company’s old workplace and a post-measurement in the new location with a new office design. The independent variable is the objective quality of the physical work environment, which was determined by an interior quality index. The dependent variables were the perceived health, engagement, comfort and productivity, assessed by an online questionnaire and interviews.FindingsThe objective quality of the work environment improved remarkably, especially regarding sustainability, diversity, nature and the possibilities to move and relax. The subjective experience of employees also improved, specifically regarding feelings of comfort and energy, possibly because of a more inspirational and diverse environment, which also better captured the company identity. A more connected workspace moreover seemed to relate to more physical activity and personal contact, as well as to teamwork and productivity.Originality/valueThe study promotes an evidence-based design approach for design and real-state, encouraging all stakeholders to design responsibly: to work more closely together, take well-informed design decisions and evaluate and learn from what was “left behind.” It also stresses the power of tailor-made designs, as any design eventually is shaped by its broader cultural context.","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/jcre-02-2019-0012","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43510342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-09-25DOI: 10.1108/JCRE-06-2019-0029
Emelieke Huisman, R. Appel-Meulenbroek, H. Kort, T. Arentze
Purpose Board members and real estate managers (decision makers) play an important role in the decision-making process in nursing home organisations. This study aims to provide an understanding of underlying attributes and benefits sought by decision makers when making nursing home real estate decisions. Design/methodology/approach Decision makers from seven different nursing home organisations in The Netherlands were interviewed using the laddering technique to determine the individual requirements, the considerations of the decision alternatives, the relevant attributes and benefits and their mutual relationships. Findings This study details the motivations behind real estate management decisions in nursing home organisations. The findings show that apart from financial considerations, decision makers strive to enhance the quality of life and satisfaction of users with their real estate decisions and seek to include residents and employees in the process. These benefits are connected to the goals of well-being and innovation in health care. Furthermore, functionality, physical and functional flexibility and technology are key considerations when undertaking corporate real estate (CRE) decisions, to ensure that real estate management aligns with the strategic goals of the nursing home organisation. Practical implications The insights of this study can support decision makers in healthcare facilities to create strategic value with their real estate. Understanding how to obtain certain benefits from nursing home real estate may result in a better realisation of organisational objectives and user needs. Originality/value This study reveals the decision-making process in a nursing home context. Moreover, the laddering technique is used as a new method to explore and gain a deep understanding of CRE decision-making processes.
{"title":"Identifying the criteria for corporate real estate decisions through the laddering technique: an analysis of care organisations in The Netherlands","authors":"Emelieke Huisman, R. Appel-Meulenbroek, H. Kort, T. Arentze","doi":"10.1108/JCRE-06-2019-0029","DOIUrl":"https://doi.org/10.1108/JCRE-06-2019-0029","url":null,"abstract":"\u0000Purpose\u0000Board members and real estate managers (decision makers) play an important role in the decision-making process in nursing home organisations. This study aims to provide an understanding of underlying attributes and benefits sought by decision makers when making nursing home real estate decisions.\u0000\u0000\u0000Design/methodology/approach\u0000Decision makers from seven different nursing home organisations in The Netherlands were interviewed using the laddering technique to determine the individual requirements, the considerations of the decision alternatives, the relevant attributes and benefits and their mutual relationships.\u0000\u0000\u0000Findings\u0000This study details the motivations behind real estate management decisions in nursing home organisations. The findings show that apart from financial considerations, decision makers strive to enhance the quality of life and satisfaction of users with their real estate decisions and seek to include residents and employees in the process. These benefits are connected to the goals of well-being and innovation in health care. Furthermore, functionality, physical and functional flexibility and technology are key considerations when undertaking corporate real estate (CRE) decisions, to ensure that real estate management aligns with the strategic goals of the nursing home organisation.\u0000\u0000\u0000Practical implications\u0000The insights of this study can support decision makers in healthcare facilities to create strategic value with their real estate. Understanding how to obtain certain benefits from nursing home real estate may result in a better realisation of organisational objectives and user needs.\u0000\u0000\u0000Originality/value\u0000This study reveals the decision-making process in a nursing home context. Moreover, the laddering technique is used as a new method to explore and gain a deep understanding of CRE decision-making processes.\u0000","PeriodicalId":45969,"journal":{"name":"Journal of Corporate Real Estate","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/JCRE-06-2019-0029","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43905859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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