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Advancing hospitality and tourism education and research through global crises 通过全球危机推进酒店和旅游教育和研究
IF 2.5 Q2 Social Sciences Pub Date : 2022-07-03 DOI: 10.1080/15313220.2022.2110550
J. Shi, L. Cai, K. Wolfe
Hospitality and tourism higher education has experienced fundamental shifts and dramatic changes for decades across the global landscape. The outbreak of the COVID-19 pandemic further interrupted traditional teaching and learning activities. Both students and educators grappled with the immediate transition from face-to-face to online or hybrid teaching and learning modalities (Park & Jones, 2021). In response, how to transform the existing curriculum to ensure student learning experience and outcomes became critical (Seo & Kim, 2021). The pandemic not only promoted the urgency for educators to seek alternative instructional formats in adapting to the changing learning environment and demands, but also afforded the opportunities for scholars to inspire transformative and active learning. Facing characteristic shifts in global mobility and student learning styles, Shi et al. (2021) illustrated a case study of redesigning an introductory tourism course from traditional teaching to student-oriented active learning. Their study demonstrated that transformative and active learning is conducive to developing the students’ intercultural competence, critical thinking, problem-solving, and analytical skills. Equipped with such competencies and skills, hospitality and tourism graduates are better prepared to meet the dynamic and evolving societal needs. It is essential for hospitality and tourism educators and scholars to identify emerging demands for these competencies and skills, to become innovative in curriculum design and delivery, and to timely disseminate best practices. Since the onset of the pandemic, hospitality businesses and tourism organizations have witnessed an unprecedented onslaught on the normality of any sort. The pandemic has accelerated the challenges in coping with and the opportunities in leveraging the advancement in technological innovations as well as the continuing changes in demographics and people’s lifestyles. There is a greater complexity in destination images, marketing strategies, and tourists’ and residents’ behaviors (Zenker & Kock, 2020). Recognizing the prevalence of technology in people’s daily life including travel, an increasing number of tourism businesses and destinations have employed influencer marketing as a strategy to promote the destinations and communicate with potential tourists (Femenia-Serra et al., 2022). Mobile technology and social media serve as
几十年来,酒店和旅游高等教育在全球范围内经历了根本性的转变和巨大的变化。新冠肺炎疫情的爆发进一步中断了传统的教学活动。学生和教育工作者都在努力应对从面对面到在线或混合教学模式的直接转变(Park & Jones, 2021)。因此,如何改变现有课程以确保学生的学习体验和成果变得至关重要(Seo & Kim, 2021)。大流行不仅促使教育工作者迫切需要寻求替代教学形式,以适应不断变化的学习环境和需求,而且还为学者提供了激发变革和主动学习的机会。面对全球流动性和学生学习风格的特征转变,Shi等人(2021)展示了一个案例研究,该案例研究将旅游导论课程从传统教学重新设计为以学生为导向的主动学习。他们的研究表明,变革和主动学习有助于培养学生的跨文化能力、批判性思维、解决问题和分析能力。具备了这些能力和技能,酒店和旅游专业的毕业生就能更好地满足动态和不断变化的社会需求。酒店和旅游教育工作者和学者必须确定对这些能力和技能的新需求,在课程设计和交付方面进行创新,并及时传播最佳做法。自大流行爆发以来,酒店企业和旅游组织目睹了前所未有的对正常生活的冲击。大流行病加速了应对挑战和利用技术创新进步以及人口结构和人民生活方式的持续变化的机会。在目的地形象、营销策略以及游客和居民的行为方面存在更大的复杂性(Zenker & Kock, 2020)。认识到技术在人们日常生活中的普及,包括旅游,越来越多的旅游企业和目的地采用网红营销作为推广目的地和与潜在游客沟通的策略(Femenia-Serra et al., 2022)。移动技术和社交媒体起到了作用
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引用次数: 0
Enhancing online courses with civic engagement through service learning 通过服务学习加强公民参与的在线课程
IF 2.5 Q2 Social Sciences Pub Date : 2022-05-30 DOI: 10.1080/15313220.2022.2080149
Julie Dort, Mimi Gough
ABSTRACT During the past two years, faculty pivoted their face-to-face courses to an online platform in haste due to the pandemic, while others were fine-tuning their online offerings having already made the transition. Although each one was integrating curriculum either for the short term or in continuation for the foreseeable future, one teaching principle, Service-Learning (S-L), seems to have never been widely adapted to the online platform. According to the article, E-Service-Learning: The Evolution of Service-Learning to Engage a Growing Online Student Population, many institutions share concern that Service-Learning (S-L) is too challenging to adapt online; however, the authors acknowledge that since it produces greater benefits for all involved including students, faculty and community partners by increasing engagement and connecting to real-world applications, it should be incorporated. This paper will explore why Service-Learning (S-L) should be adapted to the online platform to expand student’s civic involvement as well as to better comprehend course content. It will also share examples of in-person service learning with suggested methods to transition particular projects to the online format.
摘要在过去的两年里,由于疫情的影响,教师们匆忙地将面对面的课程转向了在线平台,而其他人则在调整他们已经转型的在线课程。尽管每一个都在短期内或在可预见的未来继续整合课程,但服务学习(S-L)这一教学原则似乎从未被广泛应用于在线平台。根据《电子服务学习:服务学习的演变以吸引不断增长的在线学生群体》一文,许多机构都担心服务学习(S-L)太具挑战性,无法适应在线学习;然而,作者承认,由于它通过增加参与度和连接现实世界的应用程序,为包括学生、教师和社区合作伙伴在内的所有参与者带来了更大的利益,因此应该将其纳入其中。本文将探讨为什么服务学习(S-L)应该适应在线平台,以扩大学生的公民参与,并更好地理解课程内容。它还将分享面对面服务学习的例子,以及将特定项目过渡到在线形式的建议方法。
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引用次数: 0
Factors influencing student satisfaction and intention to stay in the hospitality and tourism program 影响学生满意度和留在酒店和旅游项目意向的因素
IF 2.5 Q2 Social Sciences Pub Date : 2022-05-15 DOI: 10.1080/15313220.2022.2076767
J. Bae, Haeik Park, T. J. Kim
ABSTRACT This study aimed to study factors affecting hospitality and tourism student satisfaction and their intention to stay in the program. A model with nine factors was proposed and tested. The results showed that curriculum, hospitality & tourism degree commitment, student life, self-efficacy, and goals positively affect undergraduate student satisfaction with the program whereas curriculum, hospitality & tourism degree commitment, student life, and financial support affect their intention to stay in the program. This study also tested all hypothesized relationships to see if those relationships differ between underclassmen and upperclassmen. Implications for hospitality and tourism educators and administrators are provided.
摘要本研究旨在研究影响酒店和旅游专业学生满意度的因素以及他们留在该项目的意愿。提出了一个包含九个因素的模型并进行了测试。结果表明,课程设置、酒店与旅游学位承诺、学生生活、自我效能感和目标对本科生对该项目的满意度有正向影响,而课程设置、住宿与旅游学位义务、学生生活和经济支持则影响他们留在该项目的意愿。这项研究还测试了所有假设的关系,看看这些关系在低年级和高年级之间是否不同。提供了对酒店和旅游教育工作者和管理人员的启示。
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引用次数: 3
Double-edged perspectives on service robots: working with robots and robots’ future career impacts 服务机器人的双刃剑视角:与机器人一起工作和机器人对未来职业的影响
IF 2.5 Q2 Social Sciences Pub Date : 2022-05-15 DOI: 10.1080/15313220.2022.2076768
Faruk Seyitoğlu, O. Atsız, Seda Taş, Fazıl Kaya
ABSTRACT This study investigates the perspectives of undergraduate tourism and hospitality students on working with robots and the influence of the widespread use of robots on future careers. Accordingly, interviews were conducted with thirty students. The findings include two main categories: working with robots in the tourism and hospitality industry (advantages of working with robots, disadvantages of working with robots, and willingness to work with or implement robots) and future career impacts of the widespread use of robots (threatening human employment, reducing the motivation toward working in the industry, unfair competition between humans and robots, negative psychological impact/feeling of being less skilled than robots, and giving up/changing the industry). This research contributes to the literature by revealing the dimensions of working with robots and the future career impacts of the widespread use of robots. A model of future career impacts of the widespread use of robots was also proposed.
摘要本研究调查了旅游和酒店专业本科生对机器人工作的看法,以及机器人的广泛使用对未来职业生涯的影响。因此,对30名学生进行了访谈。研究结果包括两大类:在旅游和酒店业使用机器人(使用机器人的优势、使用机器人的劣势以及使用或实施机器人的意愿)和广泛使用机器人对未来职业生涯的影响(威胁人类就业,降低在该行业工作的动机,人类和机器人之间的不公平竞争,负面心理影响/技能不如机器人的感觉,以及放弃/改变该行业)。这项研究通过揭示与机器人合作的维度以及机器人广泛使用对未来职业生涯的影响,为文献做出了贡献。还提出了一个机器人广泛使用对未来职业影响的模型。
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引用次数: 3
Zimbabwe tour guide training challenges: perspectives from tour guides in Victoria Falls 津巴布韦导游培训挑战:来自维多利亚瀑布导游的视角
IF 2.5 Q2 Social Sciences Pub Date : 2022-05-09 DOI: 10.1080/15313220.2021.1908870
Brighton Hurombo, Getrude Kwanisai, Ngonidzashe Chiedza Mutanga
ABSTRACT The study sought to explore the training challenges being faced in Zimbabwe’s tour guiding sector as perceived by the tour guides. A qualitative research methodology was followed whereby an interview guide was administered to 46 tour and field guides in Victoria Falls, Zimbabwe. Purposive and snowball sampling techniques were applied to identify respondents. Data was thematically analysed using the NVivo software. Challenges noted include a disjointed tour guide training curriculum, a limited tour guide training curriculum, lack of a foreign language, limited tour guide training facilities, poor trainers, exorbitant training fees and lack of training programme evaluations and refresher courses and training programmes that are too theoretical. The study recommends an evaluation of the current tour guide training syllabi and the training durations, incorporation of experiential-based training approaches, train the trainers programmes, review of training fees and the unification of the current tour guide training institutions in Zimbabwe.
摘要本研究旨在探讨导游认为津巴布韦导游行业面临的培训挑战。采用了定性研究方法,对津巴布韦维多利亚瀑布的46名导游和实地导游进行了访谈指导。采用目的抽样和滚雪球抽样技术来确定受访者。使用NVivo软件对数据进行专题分析。所指出的挑战包括导游培训课程脱节、导游培训课程有限、缺乏外语、导游培训设施有限、培训师差、培训费用过高以及缺乏培训方案评估、复习课程和过于理论化的培训方案。该研究建议评估目前的导游培训大纲和培训持续时间,采用基于经验的培训方法,培训培训师方案,审查培训费用,并统一津巴布韦目前的导游训练机构。
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引用次数: 1
Fixed and in flux: the identity of a hospitality degree program at a Canadian community college 固定和变化:加拿大社区学院酒店学位课程的身份
IF 2.5 Q2 Social Sciences Pub Date : 2022-04-05 DOI: 10.1080/15313220.2022.2062523
A. Weaver, H. Clark
ABSTRACT This paper applies the concept of identity – typically associated with individuals and self-definition – to the study of a degree program, a collective educational enterprise. Faculty members and senior administrators at a community college in Canada with ties to the development of a hospitality degree program were interviewed. This paper examines identity within a different empirical and scalar context (a degree program rather than individuals) and in a manner that is different conceptually (addressing the idea that identity has both enduring and changing features). The competitive academic marketplace has shaped the identity of the hospitality degree program at Niagara College Canada. Commercial pressures, themselves fixed and in flux, have driven the formation of an identity that has attributes that are fixed and in flux. The notion of identity is interwoven with business imperatives and may offer guidance to hospitality degree programs in the context of a post-pandemic economic recovery.
本文将身份的概念-通常与个人和自我定义相关-应用于学位课程的研究,这是一个集体教育事业。加拿大一所社区学院的教师和高级管理人员参与了酒店学位课程的开发,他们接受了采访。本文在不同的经验和标量背景下(学位课程而不是个人)以不同概念的方式(解决身份具有持久和变化特征的想法)检查身份。竞争激烈的学术市场塑造了加拿大尼亚加拉学院酒店学位课程的身份。商业压力本身是固定和不断变化的,它推动了一种身份的形成,这种身份具有固定和不断变化的属性。身份的概念与商业需求交织在一起,可能为大流行后经济复苏背景下的酒店学位课程提供指导。
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引用次数: 0
Keep CUP the good work! Is sustainable consumption a promise or all talk? 保持CUP的良好工作!可持续消费是承诺还是空谈?
IF 2.5 Q2 Social Sciences Pub Date : 2022-04-04 DOI: 10.1080/15313220.2022.2056562
C. Tsai, C. Su, Li-Chun Lin, Eric A. Brown
ABSTRACT Plastic waste has now spread to every corner of the globe. To avoid wreaking additional havoc on our world, wholesale change is needed. Collaboration, creative rewards, forward-thinking businesses, and consumer demand are all needed for viable and sustainable changes. Starbucks believes a call to action is necessary not only to innovate more environmentally friendly solutions but also to share those solutions in response to an almost unavoidable crisis. To this end, Starbucks has introduced Borrow a Cup, a cup rental program in line with its mission of reducing disposable plastics. This case study has implications for teaching by encouraging students to consider how they might deal with a similar situation if they were in the shoes of those executives, as well as practical implications for what hospitality companies can do to halt nature loss and foster an environment-positive economy.
摘要塑料垃圾现在已经蔓延到全球的每一个角落。为了避免对我们的世界造成更多的破坏,需要进行大规模的变革。合作、创造性奖励、前瞻性企业和消费者需求都是可行和可持续变革所必需的。星巴克认为,呼吁采取行动不仅是为了创新更环保的解决方案,也是为了分享这些解决方案,以应对几乎不可避免的危机。为此,星巴克推出了Borrow a Cup,这是一项杯子租赁计划,符合其减少一次性塑料的使命。这项案例研究通过鼓励学生考虑如果他们站在这些高管的立场上,他们可能会如何应对类似的情况,对教学有影响,也对酒店公司如何阻止自然损失和促进环境积极型经济有实际意义。
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引用次数: 0
Effective mentoring in a work-integrated learning (WIL) program 工作整合学习(WIL)项目中的有效指导
IF 2.5 Q2 Social Sciences Pub Date : 2022-03-30 DOI: 10.1080/15313220.2022.2056561
Jie Wang, Chelsea Gill, Kuan-Huei Lee
ABSTRACT Work-Integrated Learning (WIL) programs play an important role in the learning experience of students in higher education and are widely used in many institutions. Within a large public research-intensive university in Australia, WIL approaches are used in many faculties, although this paper is focused on WIL within the tourism discipline. One of the capstone subjects in the undergraduate and postgraduate tourism programs utilise a WIL framework, whereby mentors assist groups of students to conduct projects for industry clients during a 13-week semester. This study aims to explore effective mentoring processes within the WIL program environment by interviewing mentors to identify their guidance and coaching experience, skills and capabilities and their self-development in this mentoring process. This study’s outcome can assist to better understand the role of mentor in WIL for the design of future WIL programs.
工学结合学习(Work-Integrated Learning, WIL)项目在高等教育学生的学习体验中发挥着重要作用,在许多院校得到广泛应用。在澳大利亚的一所大型公立研究型大学中,许多院系都使用了工学结合的方法,尽管本文的重点是旅游学科中的工学结合。本科和研究生旅游课程的一个顶点课程采用了WIL框架,导师在为期13周的学期中协助学生团队为行业客户开展项目。本研究旨在通过对导师的访谈,了解他们在指导和辅导过程中的经验、技能和能力,以及他们在指导和辅导过程中的自我发展,探索在WIL项目环境下有效的指导过程。本研究的结果有助于更好地理解导师在工学结合中的作用,为未来工学结合项目的设计提供依据。
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引用次数: 3
A study of online hospitality management students’ information literacy 网络酒店管理专业学生信息素养研究
IF 2.5 Q2 Social Sciences Pub Date : 2022-03-25 DOI: 10.1080/15313220.2022.2056560
C. Deale, K. Webb
ABSTRACT This Scholarship of Teaching and Learning (SoTL) study focuses on understanding more about how hospitality management students enrolled in online courses define and use information literacy, and what they think is meaningful with regard to information literacy skills connected to their major field of study, before and after completing an online module about information literacy. Students enrolled in an online introductory hospitality course at a public university in the southeastern United States (U.S.) during six different semesters (in 2020 and 2021) participated in the study. The study included having the students complete a survey, read and take a quiz over a module about information literacy, and reflect over information literacy after they completed those steps. Results indicated that students, instructors, and librarians could potentially do more to enhance information literacy in the hospitality discipline. Suggestions for teaching, recommendations for further research, and limitations are presented.
摘要:这项教学奖学金(SoTL)研究的重点是在完成信息素养在线模块之前和之后,更多地了解参加在线课程的酒店管理专业学生如何定义和使用信息素养,以及他们认为与主要学习领域相关的信息素养技能有什么意义。在美国东南部一所公立大学参加在线酒店介绍课程的学生在六个不同的学期(2020年和2021年)参加了这项研究。这项研究包括让学生完成一项调查,阅读并参加一个关于信息素养的模块的测验,并在完成这些步骤后反思信息素养。研究结果表明,学生、教师和图书馆员可能会在提高酒店学科的信息素养方面做得更多。提出了教学建议、进一步研究的建议和局限性。
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引用次数: 0
Developing the Meridian Adventure Dive Resort: a modular construction case study 开发子午线冒险潜水度假村:模块化建设案例研究
IF 2.5 Q2 Social Sciences Pub Date : 2022-03-13 DOI: 10.1080/15313220.2022.2049435
R. Whitfield, Li-Chun Lin, Gert Noordzy, Liberty Tatenda Chirumiko
ABSTRACT This is a case study on the development of the Meridian Adventure Dive Resort in Indonesia. Considering the local situation and the target guest for the Resort, this case study explains why modular construction was the best way to build most of the property instead of using traditional in situ construction methods. This case study further explains how the Resort was designed and built and identifies the key issues that had to be addressed to successfully complete the project. Additionally, it examines how the use of modular construction methods impacted the normal pre-opening activities in this new hotel development, and the ongoing hotel operations for the completed Resort. In conclusion, some recommendations regarding how to improve the development of comparable resorts in the future are given. This case study has been prepared after reviewing published materials about the project and interviewing a senior member of the project team.
这是一个关于印度尼西亚子午线冒险潜水度假村发展的案例研究。考虑到当地情况和度假村的目标客人,本案例研究解释了为什么模块化建筑是建造大部分物业的最佳方式,而不是使用传统的原位施工方法。这个案例研究进一步解释了度假村是如何设计和建造的,并确定了成功完成项目必须解决的关键问题。此外,它还研究了模块化施工方法的使用如何影响这个新酒店开发项目的正常开业前活动,以及完成度假村的持续酒店运营。最后,对今后如何提高可比度假村的发展提出了一些建议。本案例研究是在审查了有关该项目的出版材料并采访了项目团队的一位高级成员后编写的。
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引用次数: 0
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Journal of Teaching in Travel & Tourism
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