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Travelling in the digital world: exploring the adoption of augmented reality (AR) through mobile application in hospitality business sector 在数字世界中旅行:探索通过移动应用程序在酒店业采用增强现实(AR)
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-04-25 DOI: 10.1108/jamr-01-2023-0023
K. Yawised, Darlin Apasrawirote, Maneerut Chatrangsan, P. Muneesawang
PurposeThe study aims to advance understanding of the intention of Augmented Reality (AR) technology adoption by conducting a systematic review of relevant literature articles in the hospitality sector where 93 articles were chosen and synthesized by generating a theme and proposing a conceptual framework with their research proposals.Design/methodology/approachA systematic literature review (SLR) has been conducted incorporating thematic analysis to investigate various determinants from selected articles and to identify the key themes in order to propose a conceptual framework and research proposal.FindingsThe findings reveal seven major themes in its research proposal for future research directions. This includes “Technology Engagement”, “Resilience”, “Knowledge is key”, “Readiness for changes”, “Uncertainty management”, “Environmental conditions” and “Business performance”.Originality/valueThe novel contribution of this study is that it focuses on both theoretical and practical knowledge. On the theoretical level, this study comprises factors that apply relevant theory in the areas of information technology and business management, whose integrative theoretical orientation provided insight into the AR adoption initiatives and to further examine the relationship between its proposed factors. On the practical level, it provides insights and information with a new body of knowledge that business owner–managers, policymakers and practitioners should consider in order to craft a strategic adoption of AR technology.
本研究旨在通过对酒店行业的相关文献文章进行系统回顾,通过生成主题并提出研究建议的概念框架,选择和合成了93篇文章,从而促进对增强现实(AR)技术采用意图的理解。设计/方法/方法进行了系统文献综述(SLR),结合专题分析,从选定的文章中调查各种决定因素,并确定关键主题,以便提出概念框架和研究建议。研究结果揭示了其未来研究方向的七个主要研究主题。这包括“技术参与”、“弹性”、“知识是关键”、“为变化做好准备”、“不确定性管理”、“环境条件”和“业务绩效”。独创性/价值本研究的新颖之处在于它同时关注理论知识和实践知识。在理论层面上,本研究包含了应用信息技术和企业管理领域相关理论的因素,其整合的理论取向提供了对AR采用举措的洞察,并进一步研究其提出的因素之间的关系。在实践层面,它提供了新的知识体系的见解和信息,企业所有者-管理者,政策制定者和从业者应该考虑,以便制定AR技术的战略采用。
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引用次数: 2
Assessing the kid's behaviour with factors of social media advertising: DEMATEL application 基于社交媒体广告因素的儿童行为评估:DEMATEL应用
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-04-24 DOI: 10.1108/jamr-07-2022-0130
Deepika Bandil, V. Agrawal, R. P. Mohanty
PurposeKids get exposed to advertising on social media platforms when they visit them to perform various goals. The purpose of this study is to find out the factors which affect kids' behaviour when the kids encounter advertising on social media and also to establish causal relationships amongst the factors of social media advertising (SMA).Design/methodology/approachA total of 11 factors of SMA have been identified with the help of experts and the causal relationships amongst the SMA factors have been constructed by the implementation of decision-making trail and laboratory evaluation (DEMATEL). Based on the established relationships, a causal diagram has been also developed to understand the structural nature of interdependence amongst the factors.FindingsDEMATEL technique is based on logical steps, which have assisted in categorising the identified factors into two groups: cause group and effect group. Cause group factors are the reasons for the effect group factors to occur. Customisation, entertainment, information and interactivity have been observed as cause factors whereas, relevance, engagement with SMA, purchase intention, product involvement, advertising value, attitude towards SMA and irritation have been observed as effect factors. Product involvement is found to have the highest level of interaction with all other factors. Information and interactivity are observed to influence all other factors.Research limitations/implicationsKids possess a limited understanding of the selling intent of advertisers which makes kids vulnerable to advertising. This study supports that the content of the advertisement should be kept in accordance with the need of kids and also suggests that marketers should emphasise cause group factors which derive subsequent consequences on effect group factors. The foremost limitation of this study lies in the process of identifying the factors through expert opinions. The sets of contextual relationships may vary when different experts are considered.Originality/valueThis study strives to identify the factors which affect kids' understanding of SMA and also establishes causal relationships amongst them. This kind of study is unique in state of the art and to the authors' knowledge no significant research has been conducted in India which involves establishment of inter-relationships amongst SMA factors that affect kids' behaviour.
当孩子们访问社交媒体平台来完成各种目标时,他们会接触到社交媒体平台上的广告。本研究的目的是找出影响儿童在社交媒体上遇到广告时行为的因素,并建立社交媒体广告因素之间的因果关系(SMA)。设计/方法/方法在专家的帮助下,共确定了11个SMA因素,并通过实施决策跟踪和实验室评估(DEMATEL)构建了SMA因素之间的因果关系。基于已建立的关系,还开发了因果图,以了解因素之间相互依存的结构性质。dematel技术基于逻辑步骤,有助于将已确定的因素分为两组:原因组和结果组。因群因素是效应群因素发生的原因。定制、娱乐、信息和互动性被认为是原因因素,而相关性、SMA参与、购买意愿、产品参与、广告价值、对SMA的态度和刺激被认为是影响因素。产品参与被发现与所有其他因素具有最高水平的相互作用。信息和交互性被观察到影响所有其他因素。研究局限/启示孩子们对广告商的销售意图理解有限,这使得孩子们容易受到广告的影响。本研究支持广告内容应与儿童的需求保持一致,并建议营销人员应强调原因组因素,这些因素对结果组因素产生后续影响。本研究最主要的局限性在于通过专家意见识别因素的过程。当考虑到不同的专家时,上下文关系的集合可能会有所不同。原创性/价值本研究旨在找出影响儿童对SMA理解的因素,并建立这些因素之间的因果关系。这种研究在目前的技术水平上是独一无二的,据作者所知,在印度还没有进行过涉及建立影响儿童行为的SMA因素之间相互关系的重大研究。
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引用次数: 0
Employee trust-repair practices: scale development and validation 员工信任修复实践:规模开发和验证
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-04-20 DOI: 10.1108/jamr-08-2021-0294
T. Kähkönen, M. Vanhala, K. Blomqvist
PurposeIn this paper, the authors describe the step-by-step approach used to develop a trust-repair construct and a valid measurement scale for assessing employee perceptions of the most effective employee trust-repair practices.Design/methodology/approachThe initial employee trust-repair scale (ETRS) was completed by 282 employees of a non-profit organization and validated by 101 employees of the administrative unit of the Finnish Army.FindingsThe 14-item seven-factor model was found to be reliable, valid and stable across the samples.Research limitations/implicationsThis study contributes to the current literature on trust repair by presenting the first validated measure for employee trust repair.Practical implicationsThe findings provide a valuable instrument for practitioners to assess the state of employee trust-repair practices.Originality/valueTo the best of the authors’ knowledge, this is the first study in an organizational context demonstrating an operationally valid and comprehensive measure for employee trust-repair practices.
在本文中,作者描述了用于开发信任修复结构和有效测量量表的逐步方法,以评估员工对最有效的员工信任修复实践的看法。最初的雇员信任修复量表(ETRS)由一家非营利组织的282名雇员完成,并由芬兰军队行政单位的101名雇员进行验证。结果14项7因素模型在样本中是可靠、有效和稳定的。本研究提出了第一个有效的员工信任修复测量方法,对现有的信任修复文献做出了贡献。实践意义本研究结果为从业人员评估员工信任修复实践状况提供了有价值的工具。原创性/价值据作者所知,这是第一个在组织背景下展示员工信任修复实践操作有效和全面措施的研究。
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引用次数: 0
Work motivation in three-way interaction with organizational justice across four different managerial positions 四个不同管理职位的工作动机与组织公正的三方互动
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-04-20 DOI: 10.1108/jamr-09-2022-0195
Dimitris Giamos, Or Shkoler, Aharon Tziner, Cristinel Vasiliu, Yonatan Shertzer
PurposeThe current study aims to propose a novel three-way interaction of work motivation (intrinsic/extrinsic) and work environment (organizational justice), in a Romanian context. Moreover, as managers and employees do not have the same needs, workloads and performance assessments, so the research model is tested in four groups: employees, office managers, department managers and executives. Additionally, a minor goal is to replicate known relationships in the literature in a non-Western country.Design/methodology/approachTo this end, a total sample of N = 3,287 Romanian participants was obtained, using established, valid and known measures. Statistical analyses included common-method bias analysis, zero-order Pearson correlations and linear regressions with bootstrapping.FindingsResults support the hypothesized three-way interaction, such that only when both motivations are high does the work environment have a profound effect on organizational outcomes, but when both are low, the employee becomes indifferent to the work.Originality/valueWorkplace fairness and work motivation are topics concerning employees and managers alike. While their roles in contributing to reduce work misbehaviors and increase extra role behaviors have been outlined in the past as, they may interact in surprising ways, and differently in every managerial level. On one hand, the current article replicates established associations but, on the other hand, it does so from a non-Western perspective and with the not-yet-researched addition of a three-way interaction between work environment (i.e. perceptions of organizational justice) and the individual's motivational dispositions (i.e. intrinsic and extrinsic work motivations).
目的本研究旨在提出罗马尼亚背景下工作动机(内在/外在)和工作环境(组织公正)的新的三元互动。此外,由于经理和员工的需求、工作量和绩效评估不相同,因此该研究模型分为四组进行了测试:员工、办公室经理、部门经理和高管。此外,一个次要目标是在非西方国家复制文献中已知的关系。设计/方法/方法为此,使用既定、有效和已知的测量方法,获得了3287名罗马尼亚参与者的总样本。统计分析包括常用方法偏差分析、零阶皮尔逊相关性和自举线性回归。FindingsResults支持假设的三方互动,即只有当两种动机都很高时,工作环境才会对组织结果产生深远影响,但当两者都很低时,员工就会对工作漠不关心。创意/价值工作场所的公平性和工作动机是员工和管理者共同关心的话题。虽然他们在减少工作不当行为和增加额外角色行为方面的作用在过去已经被概述为,但他们可能会以令人惊讶的方式互动,并且在每个管理层都会有所不同。一方面,本文复制了既定的关联,但另一方面,它是从非西方的角度进行的,并添加了尚未研究的工作环境(即对组织正义的感知)和个人动机倾向(即内在和外在的工作动机)之间的三方互动。
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引用次数: 0
Toyota's production efficiency improvement management: best practice for productivity evaluation and operation improvement 丰田的生产效率改进管理:生产力评估和运营改进的最佳实践
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-04-19 DOI: 10.1108/jamr-02-2022-0042
N. Minh
PurposeThe purpose of this study is to introduce an enterprise's productivity management named “Production efficiency improvement - PEFF”. This study shows the way of developing the management system to keep their shop floor “flexible to change” and “continuously controlling and improving” from the different levels and in various factories.Design/methodology/approachThis study refers to Toyota's PEFF management system in the context of productivity enhancement through detailed management processes including yearly management, monthly management, daily management and its application in a case study from another sector as a model case of PEFF expansion. The methodology of this study is to introduce a method for production efficiency analysis, measure and select standard time through PEFF calculation.FindingsToyota's PEFF management can be extremely effective at developing management's ability to conduct day-to-day shop-floor management, know-how sharing and how Toyota applies PEFF to develop the world-standard on manpower efficiency for their factories. Besides, this study shows the applicable of PEFF improvement has successfully conducted in other manufacturers in a flexible way to achieve the improvement targets.Research limitations/implicationsThe results of this study will aid the managers in production lines to find the method of calculating and evaluating production efficiency through Toyota's management techniques such as PEFF, YIP, WVACT and standard time. However, the approach for this paper was from a synchronized system as Toyota is limited to generalized to small and medium-sized enterprises.Originality/valueThis paper is introducing the original Toyota's management technique to sustainable enhance their manpower performance and efficiency and answer the question of why TPS still exists in the age of digital management. PEFF management serves as an example of a value management process to help manufacturers to set guidelines to improve their productivity.
本研究的目的是介绍一个企业的生产力管理,名为“生产效率改进- PEFF”。本研究展示了如何从不同层次和不同工厂开发管理系统,以保持车间“灵活变化”和“持续控制和改进”。设计/方法/途径本研究参考了丰田公司的PEFF管理体系,通过年度管理、月度管理、日常管理等详细的管理流程来提高生产率,并将其应用于另一个行业的案例研究中,作为PEFF扩展的典范案例。本文的研究方法是介绍一种通过PEFF计算进行生产效率分析、测量和选择标准时间的方法。发现丰田的PEFF管理可以非常有效地发展管理层进行日常车间管理的能力,知识共享以及丰田如何应用PEFF为其工厂制定世界标准的人力效率。此外,本研究表明,PEFF改进的应用已经成功地在其他制造商中以灵活的方式进行,以实现改进目标。研究的局限性/启示本研究的结果将帮助生产线的管理者通过丰田的PEFF、YIP、WVACT和标准时间等管理技术,找到计算和评估生产效率的方法。然而,本文的方法是从一个同步系统,因为丰田仅限于推广到中小企业。原创性/价值本文介绍了原始丰田的管理技术,以可持续地提高其人力绩效和效率,并回答了TPS为什么在数字化管理时代仍然存在的问题。PEFF管理作为价值管理过程的一个例子,帮助制造商制定指导方针以提高他们的生产力。
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引用次数: 0
Effect of subprime crisis on financing decisions and capital structure of Indian firms: a pre- and post- crisis study using system GMM methodology 次贷危机对印度企业融资决策和资本结构的影响:危机前后使用系统GMM方法的研究
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-03-31 DOI: 10.1108/jamr-01-2021-0034
P. Sinha, Sandeep Vodwal
PurposeThe subprime crisis (SPC) (2007–2008) has severely affected the economies across the globe. The Indian economy was also troubled because the SPC led to a sharp reduction in foreign trade and investment, a rise in the exchange rate volatility and disproportionate foreign-currency reserves. The present paper analyzes the financing pattern of Indian listed companies during the SPC. This study aims to ascertain the impacts of the SPC-2008 on the long-term and short-term financing decisions of Indian listed companies using novel data set and appropriate robust methodology.Design/methodology/approachThe study uses fixed effect model autoregressive of order 1 (FEM AR (1)) and system generalised method of moments (GMM) methodology on a sample data of 1,032 Indian non-financial listed companies on the Bombay Stock Exchange (BSE) for the period 1999 to 2019 to analyze the financing pattern during the crisis.FindingsThe study finds that the Indian firms opted for de-leveraging, shortening the maturity of debt and short-term borrowing. This significant decline in the leverage and maturity of debt indicates that the companies in India generally followed the “rat race” model of the financing mix in the crisis. After the crisis, the firms have re-leveraged and expanded the maturity of debt up to 90%. This considerable expansion in leverage and maturity implies that the Indian firms are exposed to the “rollover risk.” This re-leverage risk is asymmetrically distributed for manufacturing and services firms. Manufacturing firms are found to be more exposed to this risk. Furthermore, tangibility, free cash flows and the liquidity available within the firms are the compelling elements of the financing decision during the crisis.Research limitations/implicationsThe study has not included the private firms and unorganized sectors in India. Moreover, the study has not analyzed disasters such as the Asian liquidity crisis, the information technology (IT) bubble crisis, the euro bond crisis and coronavirus disease 2019 (COVID-19) pandemic.Practical implicationsThe study finds that Indian firms are exposed to higher risk during the financial crisis and this risk is further aggravated by the rollover risk. Therefore, investors and creditors should consider these additional risks in the financial decisions and take more precautions. The study suggests that the regulators should make necessary adjustments in lending policy, corporate restructuring and tax policy to deal with the menace of a financial crisis.Social implicationsIndian firms should avoid following the rate race financing model.Originality/valueThis study aims to ascertain the impacts of the SPC-2008 on the long-term and short-term financing decisions of Indian listed companies using novel data set and appropriate robust methodology.
目的次贷危机(SPC)(2007-2008)严重影响了全球经济。印度经济也陷入困境,因为SPC导致外贸和投资大幅减少,汇率波动加剧,外汇储备不成比例。本文分析了印度上市公司在SPC-2008期间的融资模式。本研究旨在利用新的数据集和适当的稳健方法来确定SPC-2008对印度上市公司长期和短期融资决策的影响。设计/方法/方法该研究使用固定效应模型1阶自回归(FEM AR(1))和系统广义矩量法(GMM)对孟买证券交易所(BSE)1032家印度非金融上市公司1999年至2019年的样本数据进行分析,以分析危机期间的融资模式。研究发现,印度公司选择了去杠杆化,缩短了债务和短期借款的到期日。债务杠杆率和到期日的显著下降表明,印度公司在危机中普遍遵循融资组合的“老鼠赛跑”模式。危机发生后,这些公司重新举债,并将债务到期日延长至90%。杠杆率和成熟度的大幅扩张意味着印度企业面临“展期风险”。这种再杠杆风险在制造业和服务业企业中的分布不对称。制造企业被发现更容易受到这种风险的影响。此外,有形性、自由现金流和公司内部可用的流动性是危机期间融资决策的重要因素。研究局限性/含义该研究不包括印度的私营公司和无组织部门。此外,该研究没有分析亚洲流动性危机、信息技术泡沫危机、欧元债券危机和2019冠状病毒病(新冠肺炎)大流行等灾难。实际含义研究发现,印度公司在金融危机期间面临更高的风险,而展期风险进一步加剧了这种风险。因此,投资者和债权人应在财务决策中考虑这些额外的风险,并采取更多的预防措施。研究表明,监管机构应在贷款政策、公司重组和税收政策方面做出必要调整,以应对金融危机的威胁。社会影响印度企业应避免遵循利率竞赛融资模式。原创性/价值本研究旨在使用新颖的数据集和适当的稳健方法,确定SPC-2008对印度上市公司长期和短期融资决策的影响。
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引用次数: 0
Can social marketing be the key to social change in India? 社会营销能成为印度社会变革的关键吗?
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-02-28 DOI: 10.1108/jamr-08-2022-0154
Mahima Mathur, S. Swami
PurposeThis paper provides a managerial overview of social marketing in India to improve the understanding about its nature and utility in addressing the needs of India's social sector.Design/methodology/approachThe study employs a qualitative research methodology by conducting an extensive review of relevant theories, concepts and past studies related to social marketing, focusing on the Indian context. Select case studies have also been studied and presented to elucidate how social marketing programs are conducted by various forms of organisations in India.FindingsFirst, the meaning of social marketing, its distinction from commercial marketing and some pertinent challenges faced by social marketers are discussed. Thereafter, a brief overview of the role of competition, cost and barriers towards conducting an effective social marketing program is provided. Lastly, we propose a scheme of organisations sponsoring social marketing in India and discuss the future perspectives.Practical implicationsThe study enables a deeper understanding of social marketing discipline for policy makers, social marketing professionals and organisations sponsoring social marketing initiatives in India.Originality/valueThe paper contributes to the literature on social marketing in the Indian context by conducting a broad overview with the aim of improving the understanding of social marketing which may help realise its full potential in the future.
本文提供了印度社会营销的管理概述,以提高对其性质和效用的理解,以解决印度社会部门的需求。设计/方法/方法本研究采用定性研究方法,对相关理论、概念和过去与社会营销相关的研究进行了广泛的回顾,重点是印度的背景。选择案例研究也被研究和提出,以阐明社会营销计划是如何由各种形式的组织在印度进行的。首先,讨论了社会营销的含义,它与商业营销的区别以及社会营销人员面临的一些相关挑战。此后,简要概述了竞争的作用,成本和对进行有效的社会营销计划的障碍。最后,我们提出了在印度赞助社会营销的组织方案,并讨论了未来的前景。实际意义该研究为印度的政策制定者、社会营销专业人士和赞助社会营销活动的组织提供了对社会营销学科更深入的了解。原创性/价值本文通过对印度背景下的社会营销进行广泛的概述,以提高对社会营销的理解,这可能有助于在未来实现其全部潜力,从而为文献做出贡献。
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引用次数: 0
Managing Learning Environment in Schools for improved Quality Education in the Post-COVID 19 Era 管理学校学习环境,提高后covid时代的优质教育
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-02-15 DOI: 10.25303/1601aim025027
E. Joseph, P. Egwuasi
Any education that is not qualitative enough would impose more danger to the learners and the society at large. This study examined managing the learning environment in schools for improved quality education. The secondary school was the focus while the principals were the target. The presentation of the meaning of learning environment and quality education was captured. The study also explained who the principal is and his responsibilities concerning the educational managerial conception. The study looked at the various components of the learning environment and how they could be managed to produce an acceptable learning environment and its implication in the post-COVID 19 eras. In the end, the paper concluded, among other things, that it is only when the principals are innovative, creative and proactive with their understanding of the learning environment that the desired quality education can be achieved.
任何质量不够的教育都会给学习者和整个社会带来更多的危险。本研究探讨管理学校的学习环境,以提高教育质素。中学是重点,校长是目标。捕获了学习环境和素质教育含义的呈现。并从教育管理理念的角度阐述了校长的身份和职责。该研究考察了学习环境的各个组成部分,以及如何管理它们以创造一个可接受的学习环境及其在后covid - 19时代的含义。最后,报告总结,除了其他因素外,只有校长在认识学习环境时勇于创新、勇于创新和积极主动,才能达致理想的优质教育。
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引用次数: 0
E-government and Participation: Public Engagement in Italian Government Websites 电子政务与参与:意大利政府网站的公众参与
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-02-15 DOI: 10.25303/1601aim01010
Jacopo Di Bonaventura, Antonio Prencipe, Danilo Boffa
Communication skills between institutions and their citizens have assumed, in recent years, a vital importance within the decision-making processes. The study aims to investigate the interactional communication relationship between the public body and Italian citizens. In particular, the research focuses on the impact of the quality of IT services on encouraging citizens to use and participate in them. The theoretical framework deployed in the research is based on the managerial component of the Technology Acceptance Model (TAM), an application branch of the reasoned action theory. The study adopts an empirical method based on web content analysis, conducted on the institutional sites of the Italian provinces, in order to assess the quality of the e-government services provided.
近年来,各机构与其公民之间的沟通技巧在决策过程中发挥了至关重要的作用。本研究旨在探讨公共机构与意大利公民之间的互动沟通关系。研究特别关注资讯科技服务的质素对鼓励市民使用和参与服务的影响。本研究采用的理论框架是基于理性行为理论的一个应用分支——技术接受模型(TAM)的管理部分。本研究采用基于网页内容分析的实证方法,在意大利各省的机构网站上进行,以评估所提供电子政务服务的质量。
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引用次数: 0
The Impact of Marketing Metaverse through Experience in Enjoyment Experience, Brand Active and Purchase Intention 体验营销对享受体验、品牌活跃度和购买意愿的影响
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-02-15 DOI: 10.25303/1601aim019024
Le Tan Trinh, Ngoc Khanh Huynh, Thi Hang Hoang, Duc Long Nguyen, Nguyen Ha Nhi Le, Thi Hoai My Vo, Hoang Chi Lap Ngo
An investigative study to explore and examine the effects of factors that help increasing intention to use virtual world games in Metaverse in the context of internet technology is developing strongly and people spend more time on the internet for gaming and shopping. This study uses an overview of research studies on the factors that create game selection intentions as well as the factors affecting purchase intentions in the virtual world in general and Metaverse in particular. Research results show that the factors that positively affect consumers' intention to use games are to give them a worthy experience, an interesting environment to interact and connect in addition to providing trust, safety for participants.
一项调查研究旨在探索和检验在互联网技术发展强劲、人们花更多时间在互联网上玩游戏和购物的背景下,有助于增加在虚拟世界中使用虚拟世界游戏的意愿的因素的影响。本研究概述了影响游戏选择意愿的因素,以及影响虚拟世界(尤其是虚拟世界)购买意愿的因素。研究结果表明,积极影响消费者使用游戏意愿的因素是,除了为参与者提供信任和安全之外,游戏还能为他们提供有价值的体验、有趣的互动和联系环境。
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引用次数: 0
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Journal of Advances in Management Research
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