Pub Date : 2024-05-30DOI: 10.1177/23294906241253516
Renata Čuhlová, Jaroslav Demel
This article aims to investigate the role of cultural differences within the current international business environment affected by technological advances, concentrating on the negotiation procedure and its outcome. The conclusion is based on the analysis of email interviews between top negotiators from the Czech Republic with long-term professional experience worldwide. The authors suggest considering a salesperson culture as a dynamic framework of top-down–bottom-up processes across cultural levels. Research indicates that, despite a reduction in costs thanks to the migration of negotiation meetings to online platforms, negotiators still prefer face-to-face meetings as the primary mode when managing intercultural nuances.
{"title":"From Diverse Perspectives to Unified Agreements: Intercultural Negotiation Dynamics in the Digital Age","authors":"Renata Čuhlová, Jaroslav Demel","doi":"10.1177/23294906241253516","DOIUrl":"https://doi.org/10.1177/23294906241253516","url":null,"abstract":"This article aims to investigate the role of cultural differences within the current international business environment affected by technological advances, concentrating on the negotiation procedure and its outcome. The conclusion is based on the analysis of email interviews between top negotiators from the Czech Republic with long-term professional experience worldwide. The authors suggest considering a salesperson culture as a dynamic framework of top-down–bottom-up processes across cultural levels. Research indicates that, despite a reduction in costs thanks to the migration of negotiation meetings to online platforms, negotiators still prefer face-to-face meetings as the primary mode when managing intercultural nuances.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"20 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141189766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-30DOI: 10.1177/23294906241254780
Daneshwar Sharma
Critical thinking and problem-solving are essential skills in management education. ChatGPT and other AI-assisted writing tools might disrupt conventional tools like essay writing and case-study analysis. The project incorporates bibliotherapy-inspired usage of ChatGPT and critical thinking and problem-solving frameworks to make students identify and solve real-life problems like social media addiction or time-management skills. ChatGPT is used as an assistant, coach, and/or motivator in the project. Students’ experiences are shared as blog posts. The impact of the project on developing critical thinking and problem-solving skills is measured by a post-and-then-pre survey questionnaire.
{"title":"Critical Thinking and Problem-Solving in the Age of ChatGPT: Experiential-Bibliotherapy-Blogging Project","authors":"Daneshwar Sharma","doi":"10.1177/23294906241254780","DOIUrl":"https://doi.org/10.1177/23294906241254780","url":null,"abstract":"Critical thinking and problem-solving are essential skills in management education. ChatGPT and other AI-assisted writing tools might disrupt conventional tools like essay writing and case-study analysis. The project incorporates bibliotherapy-inspired usage of ChatGPT and critical thinking and problem-solving frameworks to make students identify and solve real-life problems like social media addiction or time-management skills. ChatGPT is used as an assistant, coach, and/or motivator in the project. Students’ experiences are shared as blog posts. The impact of the project on developing critical thinking and problem-solving skills is measured by a post-and-then-pre survey questionnaire.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"234 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141189767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-11DOI: 10.1177/23294906241249113
Daneshwar Sharma, Himanshi Pandey
The article discusses the impact of text-generative AI in business communication pedagogy. The onset of open AI, such as ChatGPT, has the potential to transform the way faculty and students approach oral and written professional business communication. Through focus group discussions and netnography, the study employs content analysis to evaluate the strengths, weaknesses, opportunities, and threats (SWOT) of integrating AI in the teaching-learning process of business communication in a postgraduate management program. The article strives to reimagine the pedagogical tools and techniques regarding pre-reading assistance, classroom materials, assignments, evaluation, and other learning aids of business communication courses in response to the developments in text-generative AI.
{"title":"Pedagogical Impact of Text-Generative AI and ChatGPT on Business Communication","authors":"Daneshwar Sharma, Himanshi Pandey","doi":"10.1177/23294906241249113","DOIUrl":"https://doi.org/10.1177/23294906241249113","url":null,"abstract":"The article discusses the impact of text-generative AI in business communication pedagogy. The onset of open AI, such as ChatGPT, has the potential to transform the way faculty and students approach oral and written professional business communication. Through focus group discussions and netnography, the study employs content analysis to evaluate the strengths, weaknesses, opportunities, and threats (SWOT) of integrating AI in the teaching-learning process of business communication in a postgraduate management program. The article strives to reimagine the pedagogical tools and techniques regarding pre-reading assistance, classroom materials, assignments, evaluation, and other learning aids of business communication courses in response to the developments in text-generative AI.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"25 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140940550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-09DOI: 10.1177/23294906241248384
Daniel Usera, Alex Fuller
Effective Q&A management in team presentations is a crucial yet often neglected aspect in academic discourse. Building upon Usera and Fuller’s previous work, this article explores the intricacies of Q&A management for teams. It outlines three key challenges teams face in managing Q&A, introduces two common components (isolated and embedded Q&A) with strategic insights, and proposes techniques for anticipating and responding to questions. By aligning Q&A strategies with the five team presentation formats identified by Usera and Fuller, this article offers a comprehensive framework for enhancing team presentations, with implications for educators, practitioners, and researchers in public speaking.
{"title":"Team Presentation Theory II: Q&A Management","authors":"Daniel Usera, Alex Fuller","doi":"10.1177/23294906241248384","DOIUrl":"https://doi.org/10.1177/23294906241248384","url":null,"abstract":"Effective Q&A management in team presentations is a crucial yet often neglected aspect in academic discourse. Building upon Usera and Fuller’s previous work, this article explores the intricacies of Q&A management for teams. It outlines three key challenges teams face in managing Q&A, introduces two common components (isolated and embedded Q&A) with strategic insights, and proposes techniques for anticipating and responding to questions. By aligning Q&A strategies with the five team presentation formats identified by Usera and Fuller, this article offers a comprehensive framework for enhancing team presentations, with implications for educators, practitioners, and researchers in public speaking.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"25 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140940644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-30DOI: 10.1177/23294906241246706
Ismail Ben Douissa, Khaled Besbes
This article discusses the limitations of language proficiency tests in predicting academic performance among business students at the University of Sharjah. It focuses on EFL students who had been instructed in Arabic before joining the university. Using a regression analysis model, the article demonstrates that students’ weakness in writing proficiency cannot be predicted by standardized tests such as the TOEFL and the IELTS. The proposed method uses several alternative variables that can more resourcefully investigate such weakness. The study ended with germane recommendations to EFL teachers and syllabus designers for the enhancement of writing proficiency among this category of students.
{"title":"Limitations of ELP Tests in Predicting Academic Achievement in the Middle East: A Case Study of the University of Sharjah’s EFL Students Majoring in Business","authors":"Ismail Ben Douissa, Khaled Besbes","doi":"10.1177/23294906241246706","DOIUrl":"https://doi.org/10.1177/23294906241246706","url":null,"abstract":"This article discusses the limitations of language proficiency tests in predicting academic performance among business students at the University of Sharjah. It focuses on EFL students who had been instructed in Arabic before joining the university. Using a regression analysis model, the article demonstrates that students’ weakness in writing proficiency cannot be predicted by standardized tests such as the TOEFL and the IELTS. The proposed method uses several alternative variables that can more resourcefully investigate such weakness. The study ended with germane recommendations to EFL teachers and syllabus designers for the enhancement of writing proficiency among this category of students.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"99 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140836953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-26DOI: 10.1177/23294906241247303
D. Joel Whalen, Charles Drehmer, Andrew Cavanaugh
Innovative classroom-tested approaches to cross-cultural communication—diversity, equity, and inclusion—and personal and professional development are featured. Readers can explore 10 teaching creations debuted at the 2023 My Favorite Assignment sessions at the Association for Business Communication Annual International Conference held in Denver, Colorado, USA.
{"title":"Selections From the ABC 2023 Annual Conference, Denver, Colorado, USA: A Rocky Mountain of Business Communication Teaching Innovations","authors":"D. Joel Whalen, Charles Drehmer, Andrew Cavanaugh","doi":"10.1177/23294906241247303","DOIUrl":"https://doi.org/10.1177/23294906241247303","url":null,"abstract":"Innovative classroom-tested approaches to cross-cultural communication—diversity, equity, and inclusion—and personal and professional development are featured. Readers can explore 10 teaching creations debuted at the 2023 My Favorite Assignment sessions at the Association for Business Communication Annual International Conference held in Denver, Colorado, USA.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"28 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140806388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-16DOI: 10.1177/23294906241240247
Catherine Nickerson, Peter Davidson
In this discussion, we consider how the use of scenario-based assessment (SBA) can provide students with a way of developing the digital communication skills that business communication research has found they will need for the workplace, alongside other aspects of professional competence. This is because SBA can be employed to engage learners in the same types of authentic performance tasks in a situated context that they will likely encounter in their professional lives. In addition, SBA can also be used to maximize the integrity of an assignment by harnessing the positive effects of using generative Artificial Intelligence (AI) tools, while simultaneously mitigating against the misappropriation of AI by students. SBA allows learners to practice both their digital, and other, communication skills as well as contributing to their understanding of professional practice, and it also provides instructors with a powerful form of formative assessment. Our aim is to put forward a motivating and effective way of helping our students to develop the skills that they will need to become successful communicators in a postpandemic professional world.
{"title":"Using Scenario-Based Assessment in the Development of Students’ Digital Communication Skills and Professional Competence","authors":"Catherine Nickerson, Peter Davidson","doi":"10.1177/23294906241240247","DOIUrl":"https://doi.org/10.1177/23294906241240247","url":null,"abstract":"In this discussion, we consider how the use of scenario-based assessment (SBA) can provide students with a way of developing the digital communication skills that business communication research has found they will need for the workplace, alongside other aspects of professional competence. This is because SBA can be employed to engage learners in the same types of authentic performance tasks in a situated context that they will likely encounter in their professional lives. In addition, SBA can also be used to maximize the integrity of an assignment by harnessing the positive effects of using generative Artificial Intelligence (AI) tools, while simultaneously mitigating against the misappropriation of AI by students. SBA allows learners to practice both their digital, and other, communication skills as well as contributing to their understanding of professional practice, and it also provides instructors with a powerful form of formative assessment. Our aim is to put forward a motivating and effective way of helping our students to develop the skills that they will need to become successful communicators in a postpandemic professional world.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"172 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140612409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-12DOI: 10.1177/23294906241241668
Alan Mikkelson, Cris Tietsort, Craig Hinnenkamp
Supervisor credibility was used to predict employee well-being indices in two separate studies (total N = 675). In Study 1, perceptions of supervisor credibility (competence, goodwill, and trustworthiness) were all positively related to job satisfaction, motivation, and organizational commitment. Regression analyses indicated that goodwill was the strongest predictor of all three employee well-being outcomes. In Study 2, all three dimensions of supervisor credibility were positively related to empowerment and personal accomplishment, and negatively related to burnout. Regression analyses indicated that goodwill was the strongest predictor of empowerment and both dimensions of burnout, whereas competence was the best predictor of accomplishment.
{"title":"Employee Perceptions of Supervisor Credibility: Predictive Effects for Employee Well-Being Outcomes","authors":"Alan Mikkelson, Cris Tietsort, Craig Hinnenkamp","doi":"10.1177/23294906241241668","DOIUrl":"https://doi.org/10.1177/23294906241241668","url":null,"abstract":"Supervisor credibility was used to predict employee well-being indices in two separate studies (total N = 675). In Study 1, perceptions of supervisor credibility (competence, goodwill, and trustworthiness) were all positively related to job satisfaction, motivation, and organizational commitment. Regression analyses indicated that goodwill was the strongest predictor of all three employee well-being outcomes. In Study 2, all three dimensions of supervisor credibility were positively related to empowerment and personal accomplishment, and negatively related to burnout. Regression analyses indicated that goodwill was the strongest predictor of empowerment and both dimensions of burnout, whereas competence was the best predictor of accomplishment.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"40 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140596165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-11DOI: 10.1177/23294906241239261
Olesia Liubashenko
First-aid personnel who engage in initial dialogues with injured combatants on the front lines become participants in interprofessional communication and need training courses that address their requirements for effective communication and dialogic interaction in combat environments. The primary objective of this research is to integrate emotional co-construction strategies into the training curriculum for First Aid Services (FAS). The study explores various emotional language devices and communication strategies that impact the trauma resolution process. The practical aim of this research is to offer insights for the development of workplace communication courses for FAS, fostering dialogues that contribute to personal stabilization, resilience, resistance, and relief for the combatant.
{"title":"Interprofessional Communication of Combatant First-Aid Personnel: Emotional Co-construction in Training Framework","authors":"Olesia Liubashenko","doi":"10.1177/23294906241239261","DOIUrl":"https://doi.org/10.1177/23294906241239261","url":null,"abstract":"First-aid personnel who engage in initial dialogues with injured combatants on the front lines become participants in interprofessional communication and need training courses that address their requirements for effective communication and dialogic interaction in combat environments. The primary objective of this research is to integrate emotional co-construction strategies into the training curriculum for First Aid Services (FAS). The study explores various emotional language devices and communication strategies that impact the trauma resolution process. The practical aim of this research is to offer insights for the development of workplace communication courses for FAS, fostering dialogues that contribute to personal stabilization, resilience, resistance, and relief for the combatant.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"44 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140595825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-06DOI: 10.1177/23294906241240249
Rachel Dolechek
{"title":"Book Review: The Business Communication Profession: Essays on the Journeys of Leading Teacher-Scholars","authors":"Rachel Dolechek","doi":"10.1177/23294906241240249","DOIUrl":"https://doi.org/10.1177/23294906241240249","url":null,"abstract":"","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140596111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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