Pub Date : 2024-03-25DOI: 10.1177/23294906241239873
D. Joel Whalen, Charles Drehmer, Andrew Cavanaugh
This My Favorite Assignment (MFA) article features 11 teaching innovations first presented at the 2023 Association for Business Communication Annual International Conference held Denver, Colorado, USA. These assignments are designed to boost students’ writing, persuasion, crisis management skills, and personal and professional development.
{"title":"Selections From the ABC 2023 Annual Conference, Denver, Colorado USA: Mining Nuggets of Business Communication Pedagogy Gold","authors":"D. Joel Whalen, Charles Drehmer, Andrew Cavanaugh","doi":"10.1177/23294906241239873","DOIUrl":"https://doi.org/10.1177/23294906241239873","url":null,"abstract":"This My Favorite Assignment (MFA) article features 11 teaching innovations first presented at the 2023 Association for Business Communication Annual International Conference held Denver, Colorado, USA. These assignments are designed to boost students’ writing, persuasion, crisis management skills, and personal and professional development.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"234 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140301321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-18DOI: 10.1177/23294906241233873
Allison Schlobohm, James H. Johnson
We describe an experimental curriculum innovation that creates a safe space for students to engage in courageous conversations —to openly share diverse thoughts and opinions as well as vigorously debate politically charged issues of critical business importance. Course evaluations and online surveys of student experiences and reactions strongly suggest that the courageous conversation model is an excellent way to prepare the next generation of successful business leaders. In a world where politically polarizing issues embedded in America’s culture wars increasingly impact business viability, profitability, and competitiveness, such leaders are both highly coveted and key to organizational success.
{"title":"Courageous Conversations: Preparing Students to Lead in a Politically Polarized Business Environment","authors":"Allison Schlobohm, James H. Johnson","doi":"10.1177/23294906241233873","DOIUrl":"https://doi.org/10.1177/23294906241233873","url":null,"abstract":"We describe an experimental curriculum innovation that creates a safe space for students to engage in courageous conversations —to openly share diverse thoughts and opinions as well as vigorously debate politically charged issues of critical business importance. Course evaluations and online surveys of student experiences and reactions strongly suggest that the courageous conversation model is an excellent way to prepare the next generation of successful business leaders. In a world where politically polarizing issues embedded in America’s culture wars increasingly impact business viability, profitability, and competitiveness, such leaders are both highly coveted and key to organizational success.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"57 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140171275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-12DOI: 10.1177/23294906241233224
Anthony W. Coman, Peter Cardon
This study captured the perspectives of 887 working adults to explore views of professionalism, authenticity, and effectiveness of AI-generated messages. With a 3 (message type) × 2 (disclosed vs. undisclosed) × 2 (ChatGPT-generated vs. Google-generated AI messages) design, professionals generally view AI-generated content favorably in all conditions. Across all messages, professionals consistently rated the AI-generated messages as professional, effective, efficient, confident, and direct. They rate sincerity and caring slightly lower in some disclosed conditions, particularly for ChatGPT-generated messages, suggesting the importance of tool selection when using generative AI for workplace writing. Those professionals who use AI more frequently for work are more likely to view AI-assisted writing as authentic, effective, and confidence-building. Implications for teaching business communication, including the need to address AI literacy, and suggestions for future research are provided.
{"title":"Perceptions of Professionalism and Authenticity in AI-Assisted Writing","authors":"Anthony W. Coman, Peter Cardon","doi":"10.1177/23294906241233224","DOIUrl":"https://doi.org/10.1177/23294906241233224","url":null,"abstract":"This study captured the perspectives of 887 working adults to explore views of professionalism, authenticity, and effectiveness of AI-generated messages. With a 3 (message type) × 2 (disclosed vs. undisclosed) × 2 (ChatGPT-generated vs. Google-generated AI messages) design, professionals generally view AI-generated content favorably in all conditions. Across all messages, professionals consistently rated the AI-generated messages as professional, effective, efficient, confident, and direct. They rate sincerity and caring slightly lower in some disclosed conditions, particularly for ChatGPT-generated messages, suggesting the importance of tool selection when using generative AI for workplace writing. Those professionals who use AI more frequently for work are more likely to view AI-assisted writing as authentic, effective, and confidence-building. Implications for teaching business communication, including the need to address AI literacy, and suggestions for future research are provided.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"241 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140117385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-05DOI: 10.1177/23294906241234330
Shinobu Suzuki
This study undertakes a cross-cultural examination of corporate risk reporting to test for convergence and divergence perspectives on risk communication. It asks whether the frequencies of risk topics communicated by globalizing organizations from different national cultures become isomorphic or remain culturally distinct. It analyzed longitudinal data on risk factors reported by Japanese and U.S. corporations in their annual reports. It focused on the effects of time and national culture on the frequencies of risk topics. The results provided evidence to support the convergence perspective for the risk topics and the divergence perspective for one of the topics, respectively.
{"title":"Changes in Risk Reporting by Japanese and U.S. Corporations, 2010-2019","authors":"Shinobu Suzuki","doi":"10.1177/23294906241234330","DOIUrl":"https://doi.org/10.1177/23294906241234330","url":null,"abstract":"This study undertakes a cross-cultural examination of corporate risk reporting to test for convergence and divergence perspectives on risk communication. It asks whether the frequencies of risk topics communicated by globalizing organizations from different national cultures become isomorphic or remain culturally distinct. It analyzed longitudinal data on risk factors reported by Japanese and U.S. corporations in their annual reports. It focused on the effects of time and national culture on the frequencies of risk topics. The results provided evidence to support the convergence perspective for the risk topics and the divergence perspective for one of the topics, respectively.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"81 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140054340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-30DOI: 10.1177/23294906241227728
Anamari Irizarry Quintero
This article discusses interdisciplinary approaches to help students overcome communication barriers by integrating performing arts in Business Communication courses. Companies emphasize a workforce with solid soft skills to succeed. International Business employs English; thus, practical communication skills in English provide access to jobs in international scenarios. However, in Puerto Rico, second-language speakers of English feel intimidated when speaking it. The emotional barriers students endure while developing intercultural and communication skills in English is a topic worth researching. Performing arts provide strategies to raise body awareness and increase self-confidence. These elements will lead to a confident and effective communicator.
{"title":"Overcoming Emotional and Communication Barriers With Performing Arts Strategies: The Case of Puerto Rican Business Students","authors":"Anamari Irizarry Quintero","doi":"10.1177/23294906241227728","DOIUrl":"https://doi.org/10.1177/23294906241227728","url":null,"abstract":"This article discusses interdisciplinary approaches to help students overcome communication barriers by integrating performing arts in Business Communication courses. Companies emphasize a workforce with solid soft skills to succeed. International Business employs English; thus, practical communication skills in English provide access to jobs in international scenarios. However, in Puerto Rico, second-language speakers of English feel intimidated when speaking it. The emotional barriers students endure while developing intercultural and communication skills in English is a topic worth researching. Performing arts provide strategies to raise body awareness and increase self-confidence. These elements will lead to a confident and effective communicator.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"16 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139947306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-29DOI: 10.1177/23294906231223101
Kathryn Lookadoo, Sarah Moore
Businesses increasingly use Artificial Intelligence (AI) Applicant Tracking Systems (ATS) to screen job applicants’ résumés. A summative content analysis auditing how 18 business communication, business English, and technical communication textbooks cover résumés and AI ATS found a lack of consensus. The study identified the challenge of offering specific advice on emerging AI technology in textbooks. The article recommends writing and teaching practice changes when discussing emerging technology and creating or using textbook content.
{"title":"Is Your Résumé/Textbook Up-To-Date? An Audit of AI ATS Résumé Instruction","authors":"Kathryn Lookadoo, Sarah Moore","doi":"10.1177/23294906231223101","DOIUrl":"https://doi.org/10.1177/23294906231223101","url":null,"abstract":"Businesses increasingly use Artificial Intelligence (AI) Applicant Tracking Systems (ATS) to screen job applicants’ résumés. A summative content analysis auditing how 18 business communication, business English, and technical communication textbooks cover résumés and AI ATS found a lack of consensus. The study identified the challenge of offering specific advice on emerging AI technology in textbooks. The article recommends writing and teaching practice changes when discussing emerging technology and creating or using textbook content.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"29 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139946985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-28DOI: 10.1177/23294906231218385
Teija Ahopelto, Johanna Ruusuvuori, Melisa Stevanovic, Sanni Tiitinen
Personality testing is an elementary part of recruitment. The test results are increasingly considered a necessary means of obtaining information about candidates’ personalities and suitability. This has raised questions about who has the right to define a candidate’s personality in recruitment interviews. Here, we use conversation analysis to describe two strategies through which recruiters evaluate candidates’ personalities based on the personality test results and show how these methods are linked to different interactional affordances. We recommend the candidate-driven strategy that attends to the candidates’ fundamental right to define their personality in a situation where their career is at stake.
{"title":"Defining Personality: Epistemic Authority in Recruitment Interviews","authors":"Teija Ahopelto, Johanna Ruusuvuori, Melisa Stevanovic, Sanni Tiitinen","doi":"10.1177/23294906231218385","DOIUrl":"https://doi.org/10.1177/23294906231218385","url":null,"abstract":"Personality testing is an elementary part of recruitment. The test results are increasingly considered a necessary means of obtaining information about candidates’ personalities and suitability. This has raised questions about who has the right to define a candidate’s personality in recruitment interviews. Here, we use conversation analysis to describe two strategies through which recruiters evaluate candidates’ personalities based on the personality test results and show how these methods are linked to different interactional affordances. We recommend the candidate-driven strategy that attends to the candidates’ fundamental right to define their personality in a situation where their career is at stake.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"88 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2024-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139947172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-17DOI: 10.1177/23294906231216078
J. Mayfield, M. Mayfield, D. Hanke
This study examines whether a leader’s motivating language use cultivates individual follower gratitude and ultimately, work engagement and empowerment in both the USA and India. It also seeks to discover if the proposed model shows significant differences between the two national contexts. We examined our model by distributing questionnaires to a wide range of full-time employees using MTurk. Results reveal that in both countries motivating language has positive relationships with an employee’s state-based gratitude, engagement, and psychological empowerment. As predicted, gratitude partially mediates the relationships between ML and the two outcomes. However, the strengths of these relationships differ between both samples.
{"title":"Let’s Say Thanks: How Motivating Language Increases Engagement and Empowerment Through Follower Gratitude","authors":"J. Mayfield, M. Mayfield, D. Hanke","doi":"10.1177/23294906231216078","DOIUrl":"https://doi.org/10.1177/23294906231216078","url":null,"abstract":"This study examines whether a leader’s motivating language use cultivates individual follower gratitude and ultimately, work engagement and empowerment in both the USA and India. It also seeks to discover if the proposed model shows significant differences between the two national contexts. We examined our model by distributing questionnaires to a wide range of full-time employees using MTurk. Results reveal that in both countries motivating language has positive relationships with an employee’s state-based gratitude, engagement, and psychological empowerment. As predicted, gratitude partially mediates the relationships between ML and the two outcomes. However, the strengths of these relationships differ between both samples.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"351 11‐12","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138966665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-12DOI: 10.1177/23294906231216074
Lorelei A. Ortiz
This study explores pandemic impact on internships during the Spring 2020 semester when Covid lockdowns began. Using anonymized data from a Spring 2020 Business Internship course, this study details the breadth of the impact and uses employer exit survey data from intern performance reviews to assess how effectively business interns were able to pivot to successfully complete the internship and to meet employer expectations around key soft skills performance areas. Included in the conclusion are implications and practical suggestions for preparing students for success in the ever-changing landscape of internships.
{"title":"Pandemic Impact on Internships: Did Business Interns Pivot Effectively to Meet Employer Expectations?","authors":"Lorelei A. Ortiz","doi":"10.1177/23294906231216074","DOIUrl":"https://doi.org/10.1177/23294906231216074","url":null,"abstract":"This study explores pandemic impact on internships during the Spring 2020 semester when Covid lockdowns began. Using anonymized data from a Spring 2020 Business Internship course, this study details the breadth of the impact and uses employer exit survey data from intern performance reviews to assess how effectively business interns were able to pivot to successfully complete the internship and to meet employer expectations around key soft skills performance areas. Included in the conclusion are implications and practical suggestions for preparing students for success in the ever-changing landscape of internships.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"20 8","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139007266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.1177/23294906231213631
Lisa Melonçon, Jessica Griffith, Carolyn Gubala, Tanya Zarlengo
Using an evaluative approach within a professional communication service course, we used student documents and instructor feedback to uncover how students and instructors were understanding the rhetoric student learning outcome (SLO). Because rhetoric is central to the course, our driving questions were, Can we locate language that actualizes the rhetoric SLO in student documents? How does faculty feedback articulate the rhetoric SLO to facilitate effective revision? Overall, we found that whether identifying rhetoric in student documents or instructor feedback, the interpretation was varied and opens up room in pedagogical practices. We offer three implications for teaching: enhancing attention to teaching rhetoric, improving assignment design, and focusing on professional development for faculty.
{"title":"Back to the Basics: Uncovering the Rhetoric Student Learning Outcome","authors":"Lisa Melonçon, Jessica Griffith, Carolyn Gubala, Tanya Zarlengo","doi":"10.1177/23294906231213631","DOIUrl":"https://doi.org/10.1177/23294906231213631","url":null,"abstract":"Using an evaluative approach within a professional communication service course, we used student documents and instructor feedback to uncover how students and instructors were understanding the rhetoric student learning outcome (SLO). Because rhetoric is central to the course, our driving questions were, Can we locate language that actualizes the rhetoric SLO in student documents? How does faculty feedback articulate the rhetoric SLO to facilitate effective revision? Overall, we found that whether identifying rhetoric in student documents or instructor feedback, the interpretation was varied and opens up room in pedagogical practices. We offer three implications for teaching: enhancing attention to teaching rhetoric, improving assignment design, and focusing on professional development for faculty.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"556 ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139204190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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