Pub Date : 2023-10-20DOI: 10.1177/23294906231203370
Deborah C. Andrews
Advanced technologies and other rapid changes in the global business environment, especially following the pandemic of 2020, have fundamentally disrupted how, when, and where we work. Through design thinking, business communicators can reenvision the affordance of traditional rhetoric to thrive in this new workplace. The article opens with a scenario based on the postpandemic problem of accommodating a hybrid style of work and then describes how the mindset and method of design thinking transform traditional rhetoric. Grounded in empathetic collaboration, design thinking positions rhetoric as a recursive, nonlinear, and nimble process and provides new perspectives on rhetoric’s time-tested persuasive appeals.
{"title":"Designing Business Communications in a Disrupted Workplace","authors":"Deborah C. Andrews","doi":"10.1177/23294906231203370","DOIUrl":"https://doi.org/10.1177/23294906231203370","url":null,"abstract":"Advanced technologies and other rapid changes in the global business environment, especially following the pandemic of 2020, have fundamentally disrupted how, when, and where we work. Through design thinking, business communicators can reenvision the affordance of traditional rhetoric to thrive in this new workplace. The article opens with a scenario based on the postpandemic problem of accommodating a hybrid style of work and then describes how the mindset and method of design thinking transform traditional rhetoric. Grounded in empathetic collaboration, design thinking positions rhetoric as a recursive, nonlinear, and nimble process and provides new perspectives on rhetoric’s time-tested persuasive appeals.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135618213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-17DOI: 10.1177/23294906231200179
Henri de Jongste
Meetings are an essential part of organizational life everywhere. Although research has shown that meeting styles differ among cultures, studies focusing on a broad set of data to compare the prevalent meeting styles systematically are rare, partly because of the high academic standards required by researchers. There is, however, much informal data on meeting styles aimed at practitioners, which despite its shortcomings, can be useful. The information provided is largely based on the experiences made by internationally active businesspeople. Under the author’s supervision, students of the author’s business school analyzed a great number of descriptions of meeting practices to investigate in what respects meetings differ. The results were combined with earlier research and general situational context models to come to a meeting-specific model that enables a systematic comparison of meeting practices. This model can be applied for educational as well as for practical purposes.
{"title":"Towards a Survey of Differences in Preferred Meeting Styles Across Cultures","authors":"Henri de Jongste","doi":"10.1177/23294906231200179","DOIUrl":"https://doi.org/10.1177/23294906231200179","url":null,"abstract":"Meetings are an essential part of organizational life everywhere. Although research has shown that meeting styles differ among cultures, studies focusing on a broad set of data to compare the prevalent meeting styles systematically are rare, partly because of the high academic standards required by researchers. There is, however, much informal data on meeting styles aimed at practitioners, which despite its shortcomings, can be useful. The information provided is largely based on the experiences made by internationally active businesspeople. Under the author’s supervision, students of the author’s business school analyzed a great number of descriptions of meeting practices to investigate in what respects meetings differ. The results were combined with earlier research and general situational context models to come to a meeting-specific model that enables a systematic comparison of meeting practices. This model can be applied for educational as well as for practical purposes.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136034200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-13DOI: 10.1177/23294906231201964
Philip W. Hayek
In this article I explain how the ecological perspective, posthumanism, and rhetorical genre studies all coalesce into a theoretical framework from which to approach business communication theory and practice. I use the United States National Security Strategy as a research object to demonstrate this theoretical approach.
{"title":"The National Security Strategy as an Object of Business Communication","authors":"Philip W. Hayek","doi":"10.1177/23294906231201964","DOIUrl":"https://doi.org/10.1177/23294906231201964","url":null,"abstract":"In this article I explain how the ecological perspective, posthumanism, and rhetorical genre studies all coalesce into a theoretical framework from which to approach business communication theory and practice. I use the United States National Security Strategy as a research object to demonstrate this theoretical approach.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"144 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135853791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-13DOI: 10.1177/23294906231202829
Dorcas A. Anabire
{"title":"Book Review: Designing Technical and Professional Communication: Strategies for the Global Community","authors":"Dorcas A. Anabire","doi":"10.1177/23294906231202829","DOIUrl":"https://doi.org/10.1177/23294906231202829","url":null,"abstract":"","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135854071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-13DOI: 10.1177/23294906231202831
Seth S. Frei, Keri K. Stephens, Steven A. Beebe
Instruction about teaching business communication skills has been a long-established tradition in the communication discipline. Recent trends in teaching communication training and development extend a long-held emphasis on business communication skill instruction. Given the classical roots of the communication discipline and the current focus on communication skill instruction, this article suggests that future communication theory and research should focus greater attention on behavioral learning outcomes—specifically communication training. This review identifies relevant communication theory that informs a renewed research agenda focused on enhancing behavioral learning outcomes. In proposing this research agenda, we discuss opportunities to apply our current knowledge of intrapersonal, interpersonal, group, public, organizational, mediated, and intercultural communication to advance the discipline through theoretically driven research about business communication skills.
{"title":"Doing What We Do Best: Advancing Business Communication Instruction Into the Future With an Agenda for Training and Development","authors":"Seth S. Frei, Keri K. Stephens, Steven A. Beebe","doi":"10.1177/23294906231202831","DOIUrl":"https://doi.org/10.1177/23294906231202831","url":null,"abstract":"Instruction about teaching business communication skills has been a long-established tradition in the communication discipline. Recent trends in teaching communication training and development extend a long-held emphasis on business communication skill instruction. Given the classical roots of the communication discipline and the current focus on communication skill instruction, this article suggests that future communication theory and research should focus greater attention on behavioral learning outcomes—specifically communication training. This review identifies relevant communication theory that informs a renewed research agenda focused on enhancing behavioral learning outcomes. In proposing this research agenda, we discuss opportunities to apply our current knowledge of intrapersonal, interpersonal, group, public, organizational, mediated, and intercultural communication to advance the discipline through theoretically driven research about business communication skills.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135855595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-13DOI: 10.1177/23294906231202437
Surabhi Koul, Sahil Singh Jasrotia
The current study aims to evaluate the impact of Facebook integration on student engagement and academic performance on a business communication course taught in an Indian private university in an online teaching environment. A direct relationship was established between Facebook usage in an online learning environment and student engagement—both situational and personal factors. A quantitative data analysis using structured equation modeling was conducted to test the validity of the conceptualized model. The study reports that integration of contemporary social media tools in academia fosters communication, collaboration, and participation in online learning environment to develop discussion-oriented learning and cocreation.
{"title":"Social Media: An Elixir to Boost Student Engagement in Higher Education Learning","authors":"Surabhi Koul, Sahil Singh Jasrotia","doi":"10.1177/23294906231202437","DOIUrl":"https://doi.org/10.1177/23294906231202437","url":null,"abstract":"The current study aims to evaluate the impact of Facebook integration on student engagement and academic performance on a business communication course taught in an Indian private university in an online teaching environment. A direct relationship was established between Facebook usage in an online learning environment and student engagement—both situational and personal factors. A quantitative data analysis using structured equation modeling was conducted to test the validity of the conceptualized model. The study reports that integration of contemporary social media tools in academia fosters communication, collaboration, and participation in online learning environment to develop discussion-oriented learning and cocreation.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135853774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-02DOI: 10.1177/23294906231199249
Natalia Riapina
This article presents a conceptual framework for integrating AI-enabled business communication in higher education. Drawing on established theories from business communication and educational technology, the framework provides comprehensive guidance for designing engaging learning experiences. It emphasizes the significance of social presence, cognitive load management, and constructivist learning principles. The framework is exemplified through various tasks, including role-playing with AI chatbots, analyzing nonverbal cues, communication simulations, interactive presentation assessments, and collaborative AI-supported projects. Practical considerations for implementation, including technological infrastructure, faculty training, ethics, curriculum integration, and assessment strategies, are discussed. Future directions and implications for business communication education are also explored.
{"title":"Teaching AI-Enabled Business Communication in Higher Education: A Practical Framework","authors":"Natalia Riapina","doi":"10.1177/23294906231199249","DOIUrl":"https://doi.org/10.1177/23294906231199249","url":null,"abstract":"This article presents a conceptual framework for integrating AI-enabled business communication in higher education. Drawing on established theories from business communication and educational technology, the framework provides comprehensive guidance for designing engaging learning experiences. It emphasizes the significance of social presence, cognitive load management, and constructivist learning principles. The framework is exemplified through various tasks, including role-playing with AI chatbots, analyzing nonverbal cues, communication simulations, interactive presentation assessments, and collaborative AI-supported projects. Practical considerations for implementation, including technological infrastructure, faculty training, ethics, curriculum integration, and assessment strategies, are discussed. Future directions and implications for business communication education are also explored.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"2015 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135899864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-21DOI: 10.1177/23294906231197411
Nelson Lamar Reinsch, Jeanine Warisse Turner
In this article, we replicate important findings about workplace persuasion (e.g., a preference for face-to-face rather than computer-mediated messages). We extend those findings by including videoconferencing among the available channels and determining that practitioners regard video as less effective than face-to-face and more effective than email. Furthermore, we find that business practitioners prefer multichannel strategies for upwardly directed persuasion, and that some—more women than men in our sample—call on a person to serve as one of the channels. These findings provide insights that teachers can apply in the classroom; they also suggest questions for future research.
{"title":"“Follow-up the Email”: Upward Directed Persuasion in the Contemporary Workplace","authors":"Nelson Lamar Reinsch, Jeanine Warisse Turner","doi":"10.1177/23294906231197411","DOIUrl":"https://doi.org/10.1177/23294906231197411","url":null,"abstract":"In this article, we replicate important findings about workplace persuasion (e.g., a preference for face-to-face rather than computer-mediated messages). We extend those findings by including videoconferencing among the available channels and determining that practitioners regard video as less effective than face-to-face and more effective than email. Furthermore, we find that business practitioners prefer multichannel strategies for upwardly directed persuasion, and that some—more women than men in our sample—call on a person to serve as one of the channels. These findings provide insights that teachers can apply in the classroom; they also suggest questions for future research.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136236825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-14DOI: 10.1177/23294906231191729
Anne Marie Gosselin, Antonello Callimaci
This study explores graphical depictions in annual and corporate social responsibility reports. The 10 largest Canadian corporations in the oil and gas industry were selected to focus on graph selectivity, enhancement, and distortions as impression management strategies. The results show evidence of selectivity and enhancement. However, unlike previous studies on graphical distortions, there is no evidence of favorable distortions in graphs. The graphs reported are well depicted and not distorted, indicating that this industry is rather cautious in its reporting. Potential explanations and reasons why this might be the case are offered. This study suggests the concept of “plausible deniability” in the context of graph manipulations.
{"title":"Graphs Usage for Impression Management Purposes: The Case of Canadian Oil and Gas Corporations","authors":"Anne Marie Gosselin, Antonello Callimaci","doi":"10.1177/23294906231191729","DOIUrl":"https://doi.org/10.1177/23294906231191729","url":null,"abstract":"This study explores graphical depictions in annual and corporate social responsibility reports. The 10 largest Canadian corporations in the oil and gas industry were selected to focus on graph selectivity, enhancement, and distortions as impression management strategies. The results show evidence of selectivity and enhancement. However, unlike previous studies on graphical distortions, there is no evidence of favorable distortions in graphs. The graphs reported are well depicted and not distorted, indicating that this industry is rather cautious in its reporting. Potential explanations and reasons why this might be the case are offered. This study suggests the concept of “plausible deniability” in the context of graph manipulations.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"358 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134912868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-12DOI: 10.1177/23294906231194940
Dale Cyphert
Despite management theorists’ decades-long attention to the robust sustainability of complex organizations, adaptive management practices remain undertheorized. Management is evolving from a hierarchically organized effort in pursuit of strategically determined goals into a facilitation of layered, distributed, autonomous agents able to learn from their errors and ensure the entire system’s long-term survivability. A rhetorical perspective on pedagogy allows us to better prepare our students for success in the 21st century’s adaptive organization as well as contribute to theoretical scholarship of effective organizations.
{"title":"Taking a Rhetorical Perspective on Emerging Communication Practice: Pedagogy as Theory-Building Scholarship","authors":"Dale Cyphert","doi":"10.1177/23294906231194940","DOIUrl":"https://doi.org/10.1177/23294906231194940","url":null,"abstract":"Despite management theorists’ decades-long attention to the robust sustainability of complex organizations, adaptive management practices remain undertheorized. Management is evolving from a hierarchically organized effort in pursuit of strategically determined goals into a facilitation of layered, distributed, autonomous agents able to learn from their errors and ensure the entire system’s long-term survivability. A rhetorical perspective on pedagogy allows us to better prepare our students for success in the 21st century’s adaptive organization as well as contribute to theoretical scholarship of effective organizations.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135827798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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