Pub Date : 2023-11-29DOI: 10.1177/23294906231213633
Melanie Moll
Self-reflection is expected in business communication teaching, but e-learning has been argued to create an illusion of direct experience as social presence. This study explores how participants’ negotiation of personal agency is constructed in a digital, asynchronic context. Using data collected from a digital classroom of a European business university, I show how participants enact specific strategies in their presentation of self. My aim is twofold: first, to explore how participants negotiate their social identities in a virtual community, and second, to better understand what both educators and enterprise can do to encourage successful dialogue and further humanize digital context.
{"title":"Weakness? What Weakness? Self-Reflection in Business Communication in a Digital Context","authors":"Melanie Moll","doi":"10.1177/23294906231213633","DOIUrl":"https://doi.org/10.1177/23294906231213633","url":null,"abstract":"Self-reflection is expected in business communication teaching, but e-learning has been argued to create an illusion of direct experience as social presence. This study explores how participants’ negotiation of personal agency is constructed in a digital, asynchronic context. Using data collected from a digital classroom of a European business university, I show how participants enact specific strategies in their presentation of self. My aim is twofold: first, to explore how participants negotiate their social identities in a virtual community, and second, to better understand what both educators and enterprise can do to encourage successful dialogue and further humanize digital context.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"42 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139213262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-25DOI: 10.1177/23294906231206097
Tom Henkel, Ann Marie Ade, Celeste Schmid
Managers who are seen as approachable by their employees are the key drivers of building an excellent organizational workplace where supportive communication is available for the employees, especially during difficult situations. Regrettably, not all managers are approachable and communicate supportively. In such situations, the result can be a dysfunctional work environment that demoralizes employees’ attitudes, causing organizational work productivity to deteriorate. Our study explores the factors related to unapproachable organizational managers who do not use supportive communication. We employed a qualitative statistical approach to interview 155 professional employees from various industries representing different countries
{"title":"The Necessity for Advancing Supportive Professional Communication in the Workplace","authors":"Tom Henkel, Ann Marie Ade, Celeste Schmid","doi":"10.1177/23294906231206097","DOIUrl":"https://doi.org/10.1177/23294906231206097","url":null,"abstract":"Managers who are seen as approachable by their employees are the key drivers of building an excellent organizational workplace where supportive communication is available for the employees, especially during difficult situations. Regrettably, not all managers are approachable and communicate supportively. In such situations, the result can be a dysfunctional work environment that demoralizes employees’ attitudes, causing organizational work productivity to deteriorate. Our study explores the factors related to unapproachable organizational managers who do not use supportive communication. We employed a qualitative statistical approach to interview 155 professional employees from various industries representing different countries","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"46 5","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139237863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-24DOI: 10.1177/23294906231208165
N. Lamar Reinsch
Communication instructors have long insisted on the importance of audience adaptation. But they have said less about (a) the dimensions along which adaptation might proceed or (b) how a student might learn the art of adapting. In this article, I contribute toward addressing these two deficiencies. I suggest a dimension for adaptation—the value frameworks (or value vocabularies) in which people express evaluations of better and worse. And I propose that instructors teach adaptation by imitation. In addition to elaborating on these ideas, I also offer materials for use in classes.
{"title":"Teaching Audience Adaptation With Value Frameworks","authors":"N. Lamar Reinsch","doi":"10.1177/23294906231208165","DOIUrl":"https://doi.org/10.1177/23294906231208165","url":null,"abstract":"Communication instructors have long insisted on the importance of audience adaptation. But they have said less about (a) the dimensions along which adaptation might proceed or (b) how a student might learn the art of adapting. In this article, I contribute toward addressing these two deficiencies. I suggest a dimension for adaptation—the value frameworks (or value vocabularies) in which people express evaluations of better and worse. And I propose that instructors teach adaptation by imitation. In addition to elaborating on these ideas, I also offer materials for use in classes.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"149 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139238373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-18DOI: 10.1177/23294906231208415
Josephine N. Walwema, Jennifer Bay
We analyze diversity, equity, and inclusion (DEI) reports from the top 20 Fortune 500 companies to particularly examine how these companies use visual design and representation to present an aspirational future that valorizes their current DEI efforts. We contend that if large corporations have the ability to affect outcomes among employees, stakeholders, and citizens, then educators have an obligation to prepare students to be well positioned to make change and to participate in conversations about change.
我们分析了《财富》世界 500 强中前 20 家公司的多元化、公平和包容（DEI）报告，特别研究了这些公司如何利用视觉设计和表现手法来展示一个令人向往的未来，从而肯定其当前的 DEI 努力。我们认为，如果大公司有能力影响员工、利益相关者和公民的结果，那么教育工作者就有义务培养学生，使他们能够很好地进行变革并参与有关变革的对话。
{"title":"The Rhetorical Function of Corporate DEI Reports","authors":"Josephine N. Walwema, Jennifer Bay","doi":"10.1177/23294906231208415","DOIUrl":"https://doi.org/10.1177/23294906231208415","url":null,"abstract":"We analyze diversity, equity, and inclusion (DEI) reports from the top 20 Fortune 500 companies to particularly examine how these companies use visual design and representation to present an aspirational future that valorizes their current DEI efforts. We contend that if large corporations have the ability to affect outcomes among employees, stakeholders, and citizens, then educators have an obligation to prepare students to be well positioned to make change and to participate in conversations about change.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139262156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-08DOI: 10.1177/23294906231208166
Peter Cardon, Carolin Fleischmann, Minna Logemann, Jeanette Heidewald, Jolanta Aritz, Stephanie Swartz
Many experts project generative AI will impact the types of competencies that are valued among working professionals. This is the first known academic study to explore the views of business practitioners about the impacts of generative AI on skill sets. This survey of 692 business practitioners showed that business practitioners widely use generative AI, with the most common uses involving research and ideation, drafting of business messages and reports, and summarizing and revising text. Business practitioners report that character-based traits such as integrity and soft skills will become more important. Implications for teaching business communication are discussed.
{"title":"Competencies Needed by Business Professionals in the AI Age: Character and Communication Lead the Way","authors":"Peter Cardon, Carolin Fleischmann, Minna Logemann, Jeanette Heidewald, Jolanta Aritz, Stephanie Swartz","doi":"10.1177/23294906231208166","DOIUrl":"https://doi.org/10.1177/23294906231208166","url":null,"abstract":"Many experts project generative AI will impact the types of competencies that are valued among working professionals. This is the first known academic study to explore the views of business practitioners about the impacts of generative AI on skill sets. This survey of 692 business practitioners showed that business practitioners widely use generative AI, with the most common uses involving research and ideation, drafting of business messages and reports, and summarizing and revising text. Business practitioners report that character-based traits such as integrity and soft skills will become more important. Implications for teaching business communication are discussed.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"23 1‐2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135392618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-08DOI: 10.1177/23294906231208411
Ekaterina Balabanova, Rudi Palmieri, Zixiu Liu
Social media backlashes have emerged as important phenomena complicating how businesses communicate online and representing significant brand risk. This article demonstrates the value of content analysis and argumentation theory for understanding and responding to social media backlash events, using two examples from the UK fashion industry (hashtags #ThanksItsASOS and #boycottboohoo). The results provide lessons about the way backlashes operate in practice, how to analyze these effectively, and have implications for business approaches to communicating about Corporate Social Responsibility and managing social media. The authors conclude with suggestions for training on social media and CSR for businesses.
{"title":"Twitter (X), Fast Fashion and Backlash: Argumentation and Ethics on Social Media","authors":"Ekaterina Balabanova, Rudi Palmieri, Zixiu Liu","doi":"10.1177/23294906231208411","DOIUrl":"https://doi.org/10.1177/23294906231208411","url":null,"abstract":"Social media backlashes have emerged as important phenomena complicating how businesses communicate online and representing significant brand risk. This article demonstrates the value of content analysis and argumentation theory for understanding and responding to social media backlash events, using two examples from the UK fashion industry (hashtags #ThanksItsASOS and #boycottboohoo). The results provide lessons about the way backlashes operate in practice, how to analyze these effectively, and have implications for business approaches to communicating about Corporate Social Responsibility and managing social media. The authors conclude with suggestions for training on social media and CSR for businesses.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"33 1‐2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135392868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-31DOI: 10.1177/23294906231206102
Christopher S. Hajek
This study utilizes a communication accommodation framework to explore how entrepreneurs shape positive social identities through initiated intra- and intergroup (non)accommodation with other entrepreneurs, and non-entrepreneurs. Thematic analysis of semistructured interviews with 43 women and men in several U.S. cities revealed nine themes that represent ways in which participants’ verbal and nonverbal intra- and intergroup communicative convergence and divergence enhanced the development of this identity. The results offer insights into motivation for engaging in entrepreneurial ventures. Discussed are the findings’ implications for educators, corporate consultants, and managers who seek to encourage individuals’ entrepreneurial or intrapreneurial mindsets through training program development.
{"title":"Entrepreneurs’ Positive Social Identity Development Through Initiated Intra- and Intergroup (Non)Accommodative Communication","authors":"Christopher S. Hajek","doi":"10.1177/23294906231206102","DOIUrl":"https://doi.org/10.1177/23294906231206102","url":null,"abstract":"This study utilizes a communication accommodation framework to explore how entrepreneurs shape positive social identities through initiated intra- and intergroup (non)accommodation with other entrepreneurs, and non-entrepreneurs. Thematic analysis of semistructured interviews with 43 women and men in several U.S. cities revealed nine themes that represent ways in which participants’ verbal and nonverbal intra- and intergroup communicative convergence and divergence enhanced the development of this identity. The results offer insights into motivation for engaging in entrepreneurial ventures. Discussed are the findings’ implications for educators, corporate consultants, and managers who seek to encourage individuals’ entrepreneurial or intrapreneurial mindsets through training program development.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"22 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135863447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Currently, the analysis of rhetorical moves is extensively applied to business genre conventions. This paper adopts a corpus-assisted genre approach to compare three major rhetorical moves in corpora of students’ and professionals’ project proposal abstracts to elicit evidence-based recommendations for the pedagogy of business communication. The findings indicate that, while overall features in the proposal abstracts written by actual business professionals and those by students of business vary quantitatively but not qualitatively, students focus more on the aim of the project, and professionals tend to evenly highlight all sides of the project and position it within the context.
{"title":"Comparative Analysis of Rhetorical Moves in Student and Professional Project Proposal Abstracts","authors":"Tatiana Permyakova, Dmitriy Tulyakov, Ekaterina Balezina","doi":"10.1177/23294906231206096","DOIUrl":"https://doi.org/10.1177/23294906231206096","url":null,"abstract":"Currently, the analysis of rhetorical moves is extensively applied to business genre conventions. This paper adopts a corpus-assisted genre approach to compare three major rhetorical moves in corpora of students’ and professionals’ project proposal abstracts to elicit evidence-based recommendations for the pedagogy of business communication. The findings indicate that, while overall features in the proposal abstracts written by actual business professionals and those by students of business vary quantitatively but not qualitatively, students focus more on the aim of the project, and professionals tend to evenly highlight all sides of the project and position it within the context.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"68 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135869970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-30DOI: 10.1177/23294906231202443
Nelson Lamar Reinsch, Jeanine Warisse Turner
We gathered data from business practitioners to learn how they describe successful online business presentations. We found that many—but not all—successful examples were described in terms of classical rhetorical concepts (e.g., source credibility and content). We also found that about 20% of the examples were described as successful because of technology deployment, audience interactivity, or both. We conclude that professors of management communication should teach the online presentation, that such instruction should include classical rhetorical concepts (with some appropriate adjustments), and that instruction should be expanded to include technology and interactivity.
{"title":"Teaching the Online Presentation: Aiming at Success","authors":"Nelson Lamar Reinsch, Jeanine Warisse Turner","doi":"10.1177/23294906231202443","DOIUrl":"https://doi.org/10.1177/23294906231202443","url":null,"abstract":"We gathered data from business practitioners to learn how they describe successful online business presentations. We found that many—but not all—successful examples were described in terms of classical rhetorical concepts (e.g., source credibility and content). We also found that about 20% of the examples were described as successful because of technology deployment, audience interactivity, or both. We conclude that professors of management communication should teach the online presentation, that such instruction should include classical rhetorical concepts (with some appropriate adjustments), and that instruction should be expanded to include technology and interactivity.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"24 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136070217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-20DOI: 10.1177/23294906231203369
Michelle T. Violanti, Stephanie Kelly
Alongside the self-help industry, self-assessment in higher education and organizational training has blossomed, especially as digital tools have made it possible to provide immediate feedback. Both contexts lack validated tools for accomplishing their goals. This study created and validated a series of self-assessments for classroom and training use. Drawing on student self-report data, self-assessment items were subjected to confirmatory factor analysis to assess construct validity and correlational analysis with existing research instruments to assess convergent validity. A set of 19 self-assessments with their accompanying validity and reliability evidence correspond to the National Association of Colleges and Employers (NACE) career-readiness (2021) skills, including communication, leadership, teamwork, technology, inclusiveness, and critical thinking.
{"title":"Self-Assessments: Creating Validated Teaching and Training Tools","authors":"Michelle T. Violanti, Stephanie Kelly","doi":"10.1177/23294906231203369","DOIUrl":"https://doi.org/10.1177/23294906231203369","url":null,"abstract":"Alongside the self-help industry, self-assessment in higher education and organizational training has blossomed, especially as digital tools have made it possible to provide immediate feedback. Both contexts lack validated tools for accomplishing their goals. This study created and validated a series of self-assessments for classroom and training use. Drawing on student self-report data, self-assessment items were subjected to confirmatory factor analysis to assess construct validity and correlational analysis with existing research instruments to assess convergent validity. A set of 19 self-assessments with their accompanying validity and reliability evidence correspond to the National Association of Colleges and Employers (NACE) career-readiness (2021) skills, including communication, leadership, teamwork, technology, inclusiveness, and critical thinking.","PeriodicalId":46217,"journal":{"name":"Business and Professional Communication Quarterly","volume":"183 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135618218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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